Category Archives: Change

Top 10 Human-Centered Change & Innovation Articles of August 2023

Top 10 Human-Centered Change & Innovation Articles of August 2023Drum roll please…

At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

But enough delay, here are August’s ten most popular innovation posts:

  1. The Paradox of Innovation Leadership — by Janet Sernack
  2. Why Most Corporate Innovation Programs Fail — by Greg Satell
  3. A Top-Down Open Innovation Approach — by Geoffrey A. Moore
  4. Innovation Management ISO 56000 Series Explained — by Diana Porumboiu
  5. Scale Your Innovation by Mapping Your Value Network — by John Bessant
  6. The Impact of Artificial Intelligence on Future Employment — by Chateau G Pato
  7. Leaders Avoid Doing This One Thing — by Robyn Bolton
  8. Navigating the Unpredictable Terrain of Modern Business — by Teresa Spangler
  9. Imagination versus Knowledge — by Janet Sernack
  10. Productive Disagreement Requires Trust — by Mike Shipulski

BONUS – Here are five more strong articles published in July that continue to resonate with people:

If you’re not familiar with Human-Centered Change & Innovation, we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook, Twitter or Linkedin feeds too!

Have something to contribute?

Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there (practitioners, professors, researchers, consultants, authors, etc.) who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me.

P.S. Here are our Top 40 Innovation Bloggers lists from the last three years:

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Aligning Your Culture for Digital Transformation

Aligning Your Culture for Digital Transformation

GUEST POST from Geoffrey A. Moore

A quote you often hear is, “Culture eats strategy for lunch,” typically attributed to Peter Drucker (whether correctly or not). Regardless, it puts a spotlight on the power of culture to resist even the most compelling strategic narratives. These days it’s hard to come up with a more compelling narrative than digital transformation. But it can definitely find itself at odds with culture, so what chance could it possibly have?

In my work with successful companies, two cultures show up over and over again. One is a competition culture, where teams get up every morning driven to be the best. The other is a collaboration culture, where teams strive to be the best for others. Both cultures can create great companies, and, if you play your cards right, each can be enlisted as an ally of change. You just have to get it aligned properly.

To do so, you need to use your culture to focus people on a driving force of change that is outside of your company:

  • In the case of a competition culture, this would be a competitor using disruptive technology to steal your market share. Think Google for Microsoft, Lyft for Uber, Nvidia for Intel, or Arista for Cisco. Transform or they win! That’s the sort of thing that galvanizes change in a competition culture.
  • In the case of a collaboration culture, the driving force is fear of letting your customer down as the world shifts to a new platform. Think of Salesforce championing machine learning, Docusign championing systems of agreement, or Proofpoint championing people-centric security. These are changes that could put your customers’ franchises at risk. No customer left behind! That’s the battle cry that brings a collaboration culture to attention.

The key point here is that, regardless of whether you have a competition or a collaboration culture, the force for change must be external, not internal. Either culture, internally focused, simply will not transform. Instead, everyone will spend all their time listening to radio station WIIFM—What’s in it for me? And what they will learn is that there are not a lot of good songs playing. Transformation requires sacrifice. We are going to have to step back before we step forward.

People are willing to sacrifice for the right cause outside the company, but not inside. So, when you are leading a transformation, be sure to keep people’s attention focused on a North Star that transcends their individual issues, not on the career compass they are holding in their hand.

That’s what I think. What do you think?

Image Credit: Pexels

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Leaders Avoid Doing This One Thing

Leaders Avoid Doing This One Thing

GUEST POST from Robyn Bolton


Being a leader isn’t easy. You must BE accountable, compassionate, confident, curious, empathetic, focused, service-driven, and many other things. You must DO many things, including build relationships, communicate clearly, constantly learn, create accountability, develop people, inspire hope and trust, provide stability, and think critically. But if you’re not doing this one thing, none of the other things matter.

Show up.

It seems obvious, but you’ll be surprised how many “leaders” struggle with this. 

Especially when they’re tasked with managing both operations and innovation.

It’s easy to show up to lead operations.

When you have experience and confidence, know likely cause and effect, and can predict with relative certainty what will happen next, it’s easy to show up. You’re less likely to be wrong, which means you face less risk to your reputation, current role, and career prospects.

When it’s time to be a leader in the core business, you don’t think twice about showing up. It’s your job. If you don’t, the business, your career, and your reputation suffer. So, you show up, make decisions, and lead the team out of the unexpected.

It’s hard to show up to lead innovation.

When you are doing something new, facing more unknowns than knowns, and can’t guarantee an outcome, let alone success, showing up is scary. No one will blame you if you’re not there because you’re focused on the core business and its known risks and rewards. If you “lead from the back” (i.e., abdicate your responsibility to lead), you can claim that the team, your peers, or the company are not ready to do what it takes.

When it’s time to be a leader in innovation, there is always something in the core business that is more urgent, more important, and more demanding of your time and attention. Innovation may be your job, but the company rewards you for delivering the core business, so of course, you think twice.

Show up anyway

There’s a reason people use the term “incubation” to describe the early days of the innovation process. To incubate means to “cause or aid the development of” but that’s the 2nd definition. The 1st definition is “to sit on so as to hatch by the warmth of the body.”

You can’t incubate if you don’t show up.

Show up to the meeting or call, even if something else feels more urgent. Nine times out of ten, it can wait half an hour. If it can’t, reschedule the meeting to the next day (or the first day after the crisis) and tell your team why. Don’t say, “I don’t have time,” own your choice and explain, “This isn’t a priority at the moment because….”

Show up when the team is actively learning and learn along with them. Attend a customer interview, join the read-out at the end of an ideation session, and observe people using your (or competitive) solutions. Ask questions, engage in experiments, and welcome the experiences that will inform your decisions.

Show up when people question what the innovation team is doing and why. Especially when they complain that those resources could be put to better use in the core business. Explain that the innovation resources are investments in the company’s future, paving the way for success in an industry and market that is changing faster than ever.

You can’t lead if you don’t show up.

Early in my career, a boss said, “A leader without followers is just a person wandering lost.” Your followers can’t follow you if they can’t find you.

After all, “80% of success is showing up.”

Image credit: Pixabay

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Save on Charting Change Hardcover for Two Weeks

Charting Change for an Outstanding 2023

Wow! Exciting news!

From now until August 29, 2023 you can get the hardcover version of my latest best-selling book Charting Change for only $34.99 (30% off) using code PALB2S, including free shipping worldwide*!

Sorry, unfortunately this sale doesn’t have a discount on the eBook.

I created the Human-Centered Change methodology to help organizations get everyone literally all on the same page for change. The 70+ visual, collaborative tools are introduced in my book Charting Change, including the powerful Change Planning Canvas™. The toolkit has been created to help organizations:

  • Beat the 70% failure rate for change programs
  • Quickly visualize, plan and execute change efforts
  • Deliver projects and change efforts on time
  • Accelerate implementation and adoption
  • Get valuable tools for a low investment

You must go to SpringerLink for this Cyber Sale:

  • The offer is valid until August 29, 2023 on the hardcover only (use code PALB2S)

Click here to get this hardcover deal (use code PALB2S) (includes free shipping worldwide*)

Quick reminder: Everyone can download ten free tools from the Human-Centered Change methodology by going to its page on this site via the link in this sentence, and book buyers can get 26 of the 70+ tools from the Change Planning Toolkit (including the Change Planning Canvas™) by contacting me with proof of purchase.

*This offer is valid for selected English-language Palgrave books and eBooks and is redeemable on link.springer.com only. Titles affected by fixed book price laws, forthcoming titles and titles temporarily not available on link.springer.com are excluded from this promotion, as are reference works, handbooks, encyclopedias, subscriptions, or bulk purchases. The currency in which your order will be invoiced depends on the billing address associated with the payment method used, not necessarily your home currency. Regional VAT/tax may apply. Promotional prices may change due to exchange rates. This offer is valid for individual customers only. Booksellers, book distributors, and institutions such as libraries and corporations please visit springernature.com/contact-us. This promotion does not work in combination with other discounts or gift cards.






Top 10 Human-Centered Change & Innovation Articles of July 2023

Top 10 Human-Centered Change & Innovation Articles of July 2023Drum roll please…

At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

But enough delay, here are July’s ten most popular innovation posts:

  1. 95% of Work is Noise — by Mike Shipulski
  2. Four Characteristics of High Performing Teams — by David Burkus
  3. 39 Digital Transformation Hacks — by Stefan Lindegaard
  4. How to Create Personas That Matter — by Braden Kelley
  5. The Real Problem with Problems — by Mike Shipulski
  6. A Triumph of Artificial Intelligence Rhetoric — by Geoffrey A. Moore
  7. Ideas Have Limited Value — by Greg Satell
  8. Three Cognitive Biases That Can Kill Innovation — by Greg Satell
  9. Navigating the AI Revolution — by Teresa Spangler
  10. How to Make Navigating Ambiguity a Super Power — by Robyn Bolton

BONUS – Here are five more strong articles published in June that continue to resonate with people:

If you’re not familiar with Human-Centered Change & Innovation, we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook, Twitter or Linkedin feeds too!

Have something to contribute?

Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there (practitioners, professors, researchers, consultants, authors, etc.) who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me.

P.S. Here are our Top 40 Innovation Bloggers lists from the last three years:

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.






3 Ways to Make Smarter Decisions – Confidently

3 Ways to Make Smarter Decisions - Confidently

GUEST POST from Robyn Bolton

When my niece was 4 years old, she looked at her mom (my sister) and said, “I can’t wait until I’m an adult so I can be in charge and make all the decisions.”  My sister laughed and laughed.

Being in charge looks glamorous from the outside, but it is challenging, painful, and sometimes soul-wrenching. Never is this truer than when you must make a tough decision and don’t have all the data you want or need. 

But lately, I’ve noticed more and more executives defer making decisions. They’ll say they want more data, to hear what another executive thinks, or are nervous that we’re rushing to decide. 

This deferral is a HUGE problem because making decisions is literally their job! After all, as Norman Schwarzkopf wrote in his autobiography, “When placed in command, take charge.” 

When you decide, you lose

decision is “a choice that you make about something after thinking about several possibilities.”  Seems innocent enough, right? Coke or Pepsi. Paper or plastic. Ariana Madix or Raquel Leviss (if you don’t know about this one, consider yourself lucky. If you choose to know about it, click here).

The problem with making decisions is that loss is unavoidable. Heck, the word “decide” comes from the Latin roots “de,” meaning off, and “caedre,” meaning cut. When you choose Coke, paper bags, or Ariana, you are cutting off the opportunity to drink Pepsi with that meal, use a plastic bag to carry your purchases or support Rachel in a pointless pop culture debate.

Decisions get more challenging as the stakes get higher because the fear of loss skyrockets. Loss aversion, a cognitive bias describing why the psychological pain of loss is twice as acute as the pleasure of gain, is common in cognitive psychology, decision theory, and behavioral economics. You see this bias in action when someone refuses to ask questions or challenge the status quo, to take a good deal because it’s below their initial baseline, or to sell an asset (like a house) for less than they paid for it. 

No decision is the worst decision

Deciding not to decide is often the worst decision of all. Because it feels like you’re avoiding loss and increasing your odds of making the right decision by gathering more data and input, it’s easy to forget that you’re losing time, employee engagement and morale, and potential revenue and profit.

When you decide not to decide, progress slows or even stops. No decision gives your competition time to catch up or even pass you. Your team gets frustrated, morale drops, and people search for other opportunities to progress and have an impact. The date of the first revenue slips further into the future, slowly becoming just a theoretical number in a spreadsheet.

Decide how to decide

In a VUCA world, a perfect, risk-free decision that offers only upside does not exist. If it did, the business wouldn’t need an executive with your experience, intellect, and courage. Yet here you are. 

It’s your job to make decisions.

Make that job easier by deciding how to decide

1. Tell people what you need to see to say Yes. “I’ll know it when I see it” is one of the biggest management cop-outs ever. If you don’t know what you want, don’t waste money and time requiring your team to become mind readers. But you probably know what you want. You’re just afraid of being wrong. Instead of allowing your fear to fuel inefficiency, tell the team what you need or want to see and that, as they make progress, that request might change. Then set regular check-ins so that if/when it happens, it happens quickly and is communicated clearly.

2. Break big decisions down into little decisions. I once worked with a team that had an idea for a new product. They planned to pitch to the executive committee and request 3 million dollars to develop and launch the idea. After some coaxing, we decided to avoid that disaster and brainstormed everything that needed to be true to make the idea work. We devised a plan to test the three assumptions that, if we were wrong, would instantly kill the idea. When we pitched to the executive committee, we received an immediate Yes.

3. Present options and implications. As anyone with a toddler knows, you don’t ask yes or no questions. You give them options – do you want to wear the yellow or pink shirt? If they pick something else, like their Batman costume, you explain the implications of that decision and why the options previously presented are better. Sometimes they pick the yellow shirt. Sometimes they pick the Batman costume. You could force them to make the right decision, but no one wins. (Yes, I just compared managers to toddlers. Prove me wrong).

It’s your decision

Being in charge requires making decisions. When you decide, you lose the option (maybe temporarily, maybe forever) to pursue a different path. But you can’t be afraid to do it.

After all, “Sometimes you win, sometimes you lose, sometimes it rains.”

Image credit: Pixabay

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Four Transformation Secrets Business Leaders Can Learn from Social and Political Movements

Four Transformation Secrets Business Leaders Can Learn from Social and Political Movements

GUEST POST from Greg Satell

In 2004, I was managing a major news organization during the Orange Revolution in Ukraine. One of the things I noticed was that thousands of people, who would normally be doing thousands of different things, would stop what they were doing and start doing the same things all at once, in nearly complete unison, with no clear authority guiding them.

What struck me was how difficult it was for me to coordinate action among the people in my company. I thought if I could harness the forces I saw at work in the Orange Revolution, it could be a powerful model for business transformation. That’s what started me out on the 15-year journey that led to my book, Cascades.

What I found was that many of the principles of successful movements can be applied to business transformation. Also, because social and political movements so well documented—there are often thousands of contemporary accounts from every conceivable perspective—we can gain insights that a traditional case studies miss. Here are four principles you can apply.

1. Failure Doesn’t Have To Be Fatal

One of the things that amazed me while researching revolutionary movements was how consistently failure played a part in their journey. Mahatma Gandhi’s early efforts to bring independence to India led to the massacre at Amritsar in 1919. Our own efforts in Ukraine in 2004 ultimately led to Viktor Yanukovych’s rise to power in 2010.

In the corporate context, it is often a crisis that leads to transformational change. In the early 90s, IBM was nearly bankrupt and many thought the company should be broken up. That’s what led to the Gerstner revolution that put the company back on track and a similar crisis at Alcoa presaged record profits under Paul O’Neil.

In fact, Lou Gertner would later say that failure and transformation are inextricably linked. “Transformation of an enterprise begins with a sense of crisis or urgency,” he told a groups of Harvard Business School students. “No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.”

What’s important about early failures is what you learn from them. In every successful transformation I researched, what turned the tide was when the insights gained from early failures were applied to create a keystone change that set out a clear and concrete initiative, involved multiple stakeholders and paved the way for a greater transformation down the road.

2. Don’t Bet Your Transformation On Persuasion

Any truly transformational change is going to encounter significant resistance. Those who fear change and support the status quo can be expected to work to undermine your efforts. That’s fairly obvious in social and political movements like the civil rights movements or the struggle against Apartheid, but often gets overlooked in the corporate context.

All too often change management efforts seek to convince opponents through persuasion. That’s unlikely to succeed. Betting your transformation on the idea that, given the right set of arguments or snappy slogans, those who oppose the change that you seek will immediately see the light is unrealistic. What you can do, however, is set out to influence stakeholders who can wield influence.

For example, in the 1980s, anti-Aparthied activists activists led a campaign against Barclays Bank in British university towns. That probably did little to persuade white nationalists in South Africa, but it severely affected Barclays’ business, which pulled its investments from South Africa. That and similar efforts made Apartheid economically untenable and helped lead to its downfall.

In a corporate transformation, there are many institutions, such as business units, customer groups, industry associations, and others that can wield significant influence. By looking at stakeholder groups more broadly, you can win important allies that can help you drive transformation forward.

3. Be Explicit About Your Values

Today, we regard Nelson Mandela as an almost saintly figure, but it wasn’t always that way. Throughout his career as an activist, he was accused of being a communist, an anarchist and worse. When confronted with these accusations, however, he always pointed out that no one had to guess what he believed in, because it was written down in the Freedom Charter in 1955.

Being explicit about values helped to signal to external stakeholders, such as international institutions, that the anti-Aparthied activists shared common values. In fact, although the Freedom Charter was a truly revolutionary document, its call for things like equal rights and equal protection would be considered utterly unremarkable in most countries.

After Apartheid fell and Mandela rose to power, the values spelled out in the Freedom Charter became important constraints. If, for example, a core value is that all national groups should be treated equal, then Mandela’s government clearly couldn’t oppress whites. His reconciliation efforts are a big part of the reason he is so revered today.

Irving Wladawsky-Berger, one of Gerster’s key lieutenants, told me how values played a similar role during IBM’s turnaround years. “The Gerstner revolution wasn’t about technology or strategy, it was about transforming our values and our culture to be in greater harmony with the market… Because the transformation was about values first and technology second, we were able to continue to embrace those values as the technology and marketplace continued to evolve.”

4. Every Revolution Inspires A Counter-Revolution

After the Orange Revolution ended in 2005, we felt triumphant. We overcame enormous odds and had won. Little did we know that there would be much darker days ahead. In 2010, Viktor Yanukovych, the man we took to the streets to keep out of power, was elected president in an election that international observers judged to be free and fair.

While surprising, this is hardly uncommon. Similar events took place during the Arab Spring. The government of Hosni Mubarrak was overthrown only to be replaced by that of Abdel Fattah el-Sisi, who is possibly even more oppressive. Harvard professor Rita Gunther McGrath points out that in today’s business environment, competitive advantage tends to be transient.

The truth is that every revolution inspires a counter-revolution. That’s why the early days of victory are often the most fragile. That’s when you tend to take your foot off the gas and relax, while at the same time those who oppose the change you worked to build are just beginning to plan to redouble their efforts.

That’s why you need a plan to survive victory from the start rooted in shared values. In the final analysis, driving change is less about a series of objectives than it is about forming a common cause. That’s just as true in a corporate transformation as it is in a social or political revolution.

— Article courtesy of the Digital Tonto blog
— Image credit: Pixabay

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Women Start-up Entrepreneurs Battle Against Gender Stereotypes and Ageism

Women Start-up Entrepreneurs Battle Against Gender Stereotypes and Ageism

GUEST POST from Janet Sernack

It’s been thirty-five years since I exited my life as a top retail corporate executive, and become a serial female entrepreneur. It’s been an awesome roller-coaster ride, which includes ten years as one of many adventurous, brave, global women start-up entrepreneurs. Its also been a very challenging, rewarding, and fulfilling learning journey, where I have been both privileged and humbled to have impacted thousands of men and women positively, and globally through my consulting, learning, mentoring, and coaching practice.

Yet, I can’t help wondering how my journey could have been significantly less challenging, and possibly even more profoundly impactful, had gender stereotypes and later, ageism not been so pervasive. Where the “Gender Stereotypes and Their Impact on Women Entrepreneurs” by the Cherie Blair Foundation qualify this further by providing evidence of gender stereotyping impacting women’s journeys to and through entrepreneurship. Which then affects their “aspirations, sources of support, opportunities, access to resources, perceptions, and the wider entrepreneurial ecosystem”.

What is the impact of gender stereotypes on women start-up entrepreneurs?

Some of the key findings revealed by this report include:

  • 70% of women entrepreneurs surveyed said that gender stereotypes have negatively affected their work as an entrepreneur.
  • More than six in ten of those surveyed (61%) believe that gender stereotypes impact their business growth and almost half (49%) say they affect profitability.
  • Stereotypes start early, shape women’s journeys to entrepreneurship, and can have a lasting impact on aspirations, confidence, and behavior.
  • Over half of the women entrepreneurs surveyed (56%) said that social approval or disapproval of different careers played a role in their choice of career.
  • The majority of women entrepreneurs surveyed (70%) also reported knowing a woman entrepreneur when they were children, suggesting the powerful influence of role models on children and young women.

What is the impact of gender stereotyping on women start-up entrepreneurs raising venture capital?

When I attended a recent webinar “Coaching for Success – How Can Investors Support Start-up Founders” held by EMCC Asia Pacific I checked out the percentage of women start-up entrepreneurs who had actually received venture capitalist’s funds. I was shocked, yet not surprised to see TechCrunch report that in the US “women-founded start-ups raised 1.9% of all VC funds in 2022, a drop from 2021.”

Here in Australia, as reported by the Women’s Agenda just 3%  of total VC capital went to all-women-founded start-ups in 2022, while just 10 percent went to those with at least one woman in their co-founding teams. This report also reveals that “83 percent of women believe their gender has impacted their ability to raise external capital, compared with 14 percent of men”.

What is the impact of gender stereotyping on women start-up entrepreneurs’ ability to impact globally?

The new Global Entrepreneurship Monitor (GEM) 2021/2022 Women’s Entrepreneurship Report showed that “start-up rates for women dropped by 15% from 2019 to 2020, and held constant in 2021. Women also experienced sharper declines than men in their intentions to start a business within three years and overall start-up rates in 2020, but not in upper-middle income countries”. Where “Women represent two out of every five early-stage entrepreneurs”.

This means that almost half of the world’s potential entrepreneurs have been handicapped, and are still being restrained and held back from adding value to the quality of people’s lives and making the difference they want to, and can make in the world.

What are some of the key challenges women start-up entrepreneurs face?

Referring to my own personal experience with founding ImagineNation™ as an Israeli Australian start-up 10 years ago, I am able to share a range of key frustrations and challenges which confronted me. This was catalyzed by a recent article featured in Business News Daily which shares the range of core challenges and how other women start-up entrepreneurs might possibly choose to deal with, resolve and overcome them.

Hopefully, other women start-up entrepreneurs might find some inspiration, motivation, and encouragement to be steadfast in pursuing their dreams courageously, with a bit of healthy self-compassion to creatively execute their vision for a better world, from my story.

  1. Defying social expectations

As a relatively new arrival to the Israeli start-up scene, I was repeatedly told that as an “outsider” I could not know “how we do things around here” despite my 25 years of culture and change management consulting experience. I attended weekly start-up events in Tel Aviv, and often stood, as a lone woman, alongside diverse groups of young men, usually drinking beer and dressed in black. I also found that being older than the average start-up entrepreneur, despite my 25 years of experience in mentoring women in business, I also faced the dreaded “ageism bias” and as a result, I was largely ignored at many of these crucial networking events. Because in Israel “if you don’t network, you don’t work!”

I chose to detach from this, by refusing to conform to what appeared to be men’s ideas of what a start-up entrepreneur should look, be and act like. Instead, I chose to learn as much as I could from my range of experiences, enabling me to adapt, innovate and grow, as do many other women start-up entrepreneurs when faced with these challenges, to accelerate my innovation solution.

  1. Accessing funding

With no family or relatives locally, or the ability to get a financial guarantor, I had no access to source funds externally, despite meeting a number of local venture capitalists. Who, I noticed, tended to focus mostly on investing in a “quick win” or in growth-stage start-ups. When attending a government-sponsored meeting in Sydney, to qualify for an Australian Government Entrepreneurship Grant, I was confronted by a panel of three aggressive and oppositional male VC consultants who mercilessly tore my start-up invention and myself apart. Telling me it was not worth investing in and would be replicated by others within six months. To date, it still hasn’t been copied.

I eventually recovered my composure, confidence, and courage and made the decision to bootstrap, self-fund, and pay my own way forwards, which took longer, and yet was the best decision.

  1. Struggling to be taken seriously

Even when I applied my then 25 years of consulting, learning, and development knowledge, skills, and corporate experience to research, model, and replicate the “secret sauce” behind the Israeli start-up system, it was hard for me to be taken seriously. Finding that some people, in both Israel and Australia, found defensive ways to negate and minimize my 10-year immersion in an innovation culture when I was designing, iterating, pivoting, and marketing my unique innovation learning and coaching curriculum.

I focused on continuing to develop my self-efficacy, on finding my tribe, and on researching, and building a global reputation as a thought leader on the people side of innovation, by experimenting with blogging and presenting webinars.

  1. Owning your accomplishments

In the first 9 years, I presented more than 6 free innovation webinars, and 10 blog posts a year, generously sharing my IP and knowledge, without really recognizing and acknowledging the value of my own creative ideas and inventions. Whilst this helped me find my collaborators, build an ecosystem, and added to my reputation-building efforts, I gave away far too much without getting sound financial commitments from potential clients.

I now truly value and esteem my knowledge and IP at a deeper, and still share free webinars and 10 blog posts a year.  I now focus on only presenting 2 learning and coaching programs a year where I charge participants more than double, compared to what I initially charged.

  1. Building a support network

Interestingly, this has been very challenging, due to having lived in a patriarchal culture in Israel and a “boys club” and the “old boys’ network” here in Australia which permeates every level of our organizational culture and civil society. In my experience, I have also sadly discovered that the majority of women in the consulting, learning, and development sectors prefer to compete, rather than collaborate.

I find that I am still constantly challenged by people’s ageism bias, and manage this by mostly working globally, and online, mentoring and coaching both men and women who are seeking to fulfill their potential, adapt, innovate, and grow to effect positive change in their worlds.

I also focused on developing the “friendlies” included in my global Coach for Innovators, Leaders, and Teams alumni and network, my Linked In tribe, and my International Coaching Federation (ICF) colleagues to draw upon, and support when needed.

  1. Balancing business and family life

Having recovered from a significant burnout experience more than 25 years ago, I have been able to achieve and sustain a reasonable work-life balance. By managing, developing, and leading my business effectively, being both self-disciplined, and methodical, and being curious and creative, even when my old habitual task holism threatens to take over.

It takes focused attention and deep intention, being passionately purposeful to ensure that I stay on track with doing the “one thing” I am creating, inventing, and innovating whilst on the roller-coaster ride.

  1. Coping with fear of failure

Self-doubt, perfectionism, imposter syndrome, risk adversity, and rejection are the key neurological perils confronting many women (and men) start-up entrepreneurs. This creates opportunities for women start-up entrepreneurs to learn how to bravely and boldly be, think and act differently in articulating their passionate purpose and achieving their vision in an uncertain and constantly changing world.

I experienced a number of significant failures, which deeply hurt me viscerally, emotionally, and cognitively, as well as resulted in serious financial losses.

I focussed on using these as “teachable moments” to learn how to take smart risks, manage my self-talk and not self-depreciate my inherent self-worth. To seek feedback and help when I froze as a result of my mistakes, losses, and failure, which ultimately enabled me to develop the deep courage, healthy self-compassion, and GRIT to stay in the start-up entrepreneurship game.

This enables me to role model, mentor, teach and coach other women start-up entrepreneurs, develop embodied presence, and be congruent in walking my talk.

How can you take action to eliminate gender (and age) stereotypes as a women start-up entrepreneur?

If we want to ensure that almost half of the world’s potential women start-up entrepreneurs are empowered, and enabled to add value to the quality of people’s lives and make the difference they want to, and can make in the world, make sure to take personal responsibility in:

  • Supporting women in their efforts to make a difference and contribute to the common good, despite age or gender differences, gives women start-up entrepreneurs greater chances of long-term growth and impactful success.
  • Eliminating from your locus of control and influence, any gender stereotyping and ageism biases.

We can then maximize the benefits gender and age differences and diversity bring, and collectively make the world a fairer, more inclusive, equitable, and balanced place in all domains that contribute to the common good, and a planet that balances and includes all people equally, with profits.

Find out more about our work at ImagineNation™

Find out about our collective, learning products and tools, including The Coach for Innovators, Leaders, and Teams Certified Program, presented by Janet Sernack, is a collaborative, intimate, and deeply personalized innovation coaching and learning program, supported by a global group of peers over 9-weeks, starts October 3, 2023. It can be customised as a bespoke corporate learning program.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of an ecosystem focus, human-centric approach, and emergent structure (Theory U) to innovation, and upskill people and teams and develop their future fitness, within your unique innovation context. Find out more about our products and tools.

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3 Flavors of Product-Service Shift

Which One is Yours?

3 Flavors of Product-Service Shift

GUEST POST from Geoffrey A. Moore

The most profound change in enterprise computing in this century to date has been the shift in value delivery modality from product to service and the corresponding rise is XaaS or Everything-as-a-Service. The current bull market leaders in the tech sector take this for granted, and the prior generation of incumbents are still scrambling to get themselves onto the new model. For consumers this is an all-upside proposition; for enterprises, it is a balancing act of open fluidity versus secure compliance. But everyone seems to know their place in the new order—or do they?

As the product-service shift unfolds, it can manifest itself at three very different levels of value delivery, each of which has its own priorities. When you are looking to help your organization navigate the transition, it would be good to get clear as to which path you are on:

1. Infrastructure Model Transformation

This is the easiest to absorb, the impact for the most part contained on the vendor side within Finance and Legal and on the customer side within the IT organization itself. Basically, all you are doing is changing the contract from a license to a service level agreement, and staging a series of leasing payments out of op ex instead a one-time purchase out of cap ex. For clarity sake, think of this as a move to subscription, not yet to For most people in the organization, it is a non-event.

2. Operating Model Transformation

This move has the most impact on incumbent vendors and their installed base. As Todd Hewlin and J B Wood described in Consumption Economics, the shift is based on a change from the customer to the vendor as the one who must absorb goal attainment risk. In a product model, once the customer has bought and paid for it, the customer owns virtually all the risk. That can readily lead to a lot of drive-by selling, the sort of thing that built out empires of shelfware in the late 1990s. In a service model, by contrast, the vendor can never stop owning the success of the offering, not if they want to protect against their installed base churning out from underneath them. This is the true product-service shift, and even now it is sufficiently novel that both customers and vendors are still sorting out the implications for what staffing and expertise is needed on both sides of this relationship.

3. Business Model Transformation

This is the most impactful for venture-backed start-ups and the incumbent franchises they are looking to disrupt. Typically the former are re-architecting an established but aging value chain by substituting digital services for physical-world interactions. The biggest disruptions we have seen thus far are in retail, print media, financial services, transportation, hospitality, and communications, with lots more to come. They all represent daggers pointed at the heart of established enterprises because even when the latter can find ways to re-engineer their own offers to match the new paradigm, it is still painfully hard to bring the rest of their ecosystems up to speed to deliver the whole product. And to a lesser extent, the same goes for their customer bases. That is why disruption usually starts with targeting customers who have been disenfranchised by the old solution. It is only over time that the Innovator’s Dilemma bill comes to for the established vendors, but when it does, it hits with a wallop.

For most companies, the path you want to double-click on is the Operating Model Transformation, and in the next post, I want to dig in a lot deeper there.

That’s what I think. What do you think?

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48-hour Flash Sale on Charting Change Hardcover

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48-hour Flash Sale on Charting Change Hardcover

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*This offer is valid for selected English-language Palgrave eBooks and is redeemable on link.springer.com only. Titles affected by fixed book price laws, forthcoming titles and titles temporarily not available on link.springer.com are excluded from this promotion, as are reference works, handbooks, encyclopedias, subscriptions, or bulk purchases. The currency in which your order will be invoiced depends on the billing address associated with the payment method used, not necessarily your home currency. Regional VAT/tax may apply. Promotional prices may change due to exchange rates. This offer is valid for individual customers only. Booksellers, book distributors, and institutions such as libraries and corporations please visit springernature.com/contact-us. This promotion does not work in combination with other discounts or gift cards.