Re-imagining Drive Thru Restaurants – Innovation or Not

Food Locker Pickup Pizza Hut

Coronavirus (COVID-19) has changed our world with the subtlety of a sledgehammer and now billions of people around the world are under ‘stay at home’ orders. In many communities restaurants and bars are closed or only allowed to deliver meals or make them available as ‘to-go’ or takeaway orders.

But, even with the plethora of food delivery services in the United States and elsewhere, people still prefer drive-thru to food delivery when they choose not to dine in. But what are you to do when your restaurant isn’t configured with a drive-thru window?

One answer would be to re-imagine the drive thru and takeaway by learning from the automats of the 1930’s and 1940’s (the last one in New York City closed in 1991) and Amazon Lockers.

Food Locker Automat 1936

You can create lockers for warm food and lockers for cold food. Before the Coronavirus (COVID-19) pandemic began spreading across the globe some companies were experimenting with food lockers combined with mobile ordering at ballparks:

Food Lockers with Mobile Ordering at Ballparks

And, Pizza Hut was experimenting in Hollywood with Pizza Lockers to eliminate interactions with employees (picture top of article).

One could imagine that as Coronavirus (COVID-19) lockdowns stretch from weeks from months, and the virus lingers for the next 12-24 months, and fears of individuals linger potentially even longer, restaurants may want to re-imagine how they configure and leverage their physical space.

Is it worth redeploying an external wall of the restaurant to optimize to go or takeaway orders?

The idea isn’t that difficult for an individual restaurant to adopt as there are companies manufacturing food lockers already, and they can be combined with PIN’s to unlock them that can be delivered by email or mobile platforms and reset after each use.

During a virus outbreak (or on an ongoing basis) sanitizing wipes could be provided or if the lockers are on the street, then one employee could be staffed for delivering food from the kitchen to the lockers and then sanitizing the lockers on the outside of the restaurant.

Have you seen this type of solution growing in your part of the world?

Innovation or not?

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New Idea from South Korea to Reduce Demand for Coronavirus Protective Gear

New Idea from South Korea to Reduce Demand for Coronavirus Protective Gear

Now that the United States and other countries squandered the two month advance notice they received of the Coronavirus (Covid-19) outbreak in China, we should be all be accelerating our efforts to learn from each other.

From South Korea, the country that gave us the idea of Drive-Thru Coronavirus testing, comes this new idea for protecting both healthcare workers and patients, while also reducing the amount of personal protective equipment (PPE) that healthcare professionals (doctors, nurses, etc.) will need as we struggle to cope with this crisis and severe supply shortages:

Please share this idea far and wide around the globe and post other great ideas that people can learn from below in the comments.

Together we can beat this!

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Open Source Respirator and Low Cost Ventilator Efforts to Fight Coronavirus (COVID-19)

Open Source Respirator Project

Mechanical Ventilator

NOTE: Nothing on this page is intended as medical advice. My only goal is to make information available so that people can get involved with co-innovation efforts and share resources that can be leveraged in crisis situations.

Calling all doctors, nurses, designers, engineers and designers…

Join one of the amazing Open Source Ventilator Projects to contribute your passion, creativity, time and expertise to help develop low-cost ventilators to fight the Coronavirus (COVID-19). Here are some ways of getting involved and some inspiration and some cheaper ventilator options:

  1. 13,000+ member Open Source Coronavirus Supplies group on Slack
  2. OPEN CALL closes 24 March at 9:00 GMT: Rapidly Manufactured Ventilated Systems
  3. March 19-20 University College London (UCL) Design & Refine Sprint Low Cost Ventilators — Register Now
  4. Ultimate Medical Hackathon
  5. Open Source COVID19 Medical Supplies group on Facebook
  6. DIY Pandemic Ventilator (built during Avian Flu crisis and shared on Instructables)
  7. Story on OneBreath winning PopSci Innovation Award in 2010
  8. OneBreath company web site ($4,000 low cost respirator vs. $35,000 traditional solution)
  9. $500 pandemic ventilator from Canada
  10. Open Respirator Project on Github

Here is a video showing a DIY ventilator solution:

And here is a video from vacuum manufacturer Gtech in the United Kingdom (UK) showing a prototype they are working on to be entirely powered by the hospital oxygen supply in as simple a way as possible so they can hopefully meet the UK government’s call to make 30,000 ventilators in two weeks:

Just added another video highlighting an improvised design experiment the University of Minnesota is working on with some design partners:

The design team has made all of their designs shown in the University of Minnesota video – open source and available by clicking this REDDIT link

Here is an open source ventilator project out of Germany – The CORESPONSE – COvid19 RESPirator (Open Source):

Cost is about 75 Euros per unit and all of the details of this 3D printed open source project are available by clicking here.

Here is an article (click here) and a video detailing how to turn a snorkeling mask into a non-invasive ventilator:

AgVa Healthcare has produced a low cost ventilator starting at under $700 (according to the video) that leverages an app on the user’s smartphone to control its functions. Another great example of Indian ingenuity that was originally submitted as a comment on this article:

Below is a video from the Lemelson Foundation from 2015 that shares the story of how Matt Callaghan came to start OneBreath Ventilators to create lower cost ventilators for developing countries and the rest of the world after H1N1 Swine Flu never became a problem in the USA thanks to President Obama’s administration proactive steps to protect our country. (Learn more about the design process by reading this Stanford Byers Center for BioDesign article)

OneBreath Ventilator

UPDATE: Just found this video showing how to use one ventilator to save FOUR people – video from the United States’ Center for Disease Control (CDC) – all the details health professionals might need:

CAUTION, this from a doctor in Italy about risks of co-ventilating to be kept in mind as you group people to co-ventilate in a crisis situation:

“This is unfortunately not as good of an idea as it seems. In trauma and shootings, it’s one thing because lung compliance is unlikely to change quickly. However, in ARDS (and COVID19), we expect to have dramatic changes in lung compliance. When one patients lung compliance changes, there is a significant risk of underventilating the patient with lowest compliance and overventilating patients with highest compliance – both potentially deadly. I worry that instead of saving one person, you create a situation where you increase the odds of losing both (or all 4) patients“

BUT, according to Alexander Clarke you can solve this problem with flow restrictors…
https://www.prusaprinters.org/prints/25808-3d-printed-circuit-splitter-and-flow-restriction-d

Another article detailing previous research and considerations – https://www.saasceo.com/ventilator-capacity/

Vesper Prisma Health

VESper™ is a unique ventilator expansion device that allows a single ventilator to support up to four patients under emergency use authorization by the FDA during times of acute equipment shortages such as the current COVID-19 pandemic.

Hospitals can apply to receive the free source code and printing specifications for the device, produced using 3D printing technology, the device is developed with material already in use for medical devices and produced at minimal cost:

  • designed to work with ISO standard respiratory connections;
  • allows for appropriate filtering of bacteria and viruses in the ventilator tubing;
  • does not impact the care of other patients connected to the same machine.

SPECIAL BONUS for anyone facing a shortage of protective face shields.

See this article From Design to Mass 3D printing of Medical Shields in Three Days, below is a video highlighting the end result solution from this article:


OR looking for information on DIY hand sanitizer, masks, and protective clothing:

  1. DIY Masks (including comparison of materials)
  2. World Health Organization (WHO) Information on Protective Clothing
  3. World Health Organization (WHO) Information on DIY Hand Sanitizer
  4. WIRED – How to Make Your Own Hand Sanitizer

Here is a video showing how to make your own reusable elastomeric respirator (click here for instrutions poster):

And here is a video discussing whether people should wear face masks and how people can use DIY face masks without impacting availability of N95 and surgical masks to healthcare workers:

Here is a video showing how to make face masks to help healthcare workers:

AND here is a link to a PDF of the pattern to make the masks – https://courierpressblogs.com/pdf/howtomakeafacemask.pdf

Additional DIY mask videos can be found here – https://www.sewcanshe.com/blog/5-free-diy-face-mask-tutorials-using-fabric

Here is how to make a DIY Personal Protective Equipment (PPE) smock out of a garbage bag thanks to the people at Hefty:

DIY PPE

https://www.hefty.com/handy-hints/articles/diy-poncho-idea-how-to-make-a-trash-bag-raincoat

Doctors and Nurses in Spain and other countries are already having to do this.

And, here is a picture of an ingenious idea of using a headband and buttons to save the ears of healthcare workers from chafing of wearing a mask 13-14 hours a day. Thanks Natasha Smith!

Coronavirus mask and headband solution

And, here is an interesting article about a surgical and N95 mask design that uses salt to help kill viruses like Coronavirus (COVID-19) on masks to improve their effectiveness in protecting the wearer against getting sick

Coronavirus Salt Masks

If you know of other efforts working on creating low cost, quick to produce ventilators, please post as a comment!

Posted in Design, Heatlhcare, Innovation, Technology | Tagged , , , , , , | 27 Comments

Just Walk Out Groceries — by Amazon

Just Walk Out Groceries -- by Amazon

Amazon Go is going big – grocery store big. Today it was revealed that Amazon has opened up a new Amazon Go that is four times (4x) bigger than previous Amazon Go stores. What’s new?

Well, this new Amazon Go store has produce, packaged meats, an expanded frozen food section, sundries like paper towels, and more!

This is a big step forward for Amazon and will be stretching its technology to the breaking point as Amazon looks not only to explore what’s possible, but to prove its technology to the point where its collection of technology could become another revenue pillar that it can build by licensing its technology to other convenience store and grocery store chains.

The Amazon Go approach, should it expand, also puts even more of the 3 million grocery store jobs in the United States at risk. This 3 million jobs number is already declining because of self checkout and Walmart’s robotic inventory systems, among other pressures.

Is the Amazon Go approach a good thing?

Do we really all want to live in a world where packages show up at the door or food can be obtained in a grocery store without talking to anyone?

Americans are becoming increasingly lonely and isolated. I could include dozens of supporting links to back this up, but here is a good one:

https://www.nbcnews.com/think/opinion/lonely-you-re-not-alone-america-s-young-people-are-ncna945446

The grocery store has become one of the last remaining places where someone will actually speak to you, but self checkout and technologies like Amazon Go look to stamp out this human interaction too!

But even though there are still humans in the grocery store, the level of human interaction seems to be fading there too as younger, non-unionized workers replace older unionized workers in grocery stores. Has this been your experience?

What’s next the barbershop and the hairdresser?

And can our society survive any more isolation?

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Join Me Online at the Hacking HR Innovation Conference – March 3, 2020

Join Me Online at the Hacking HR Innovation Conference - Building a People-Centric HR

Join me from 10:15-11:00 AM EST on March 3, 2020 to learn about “Building a People-Centric HR” from a panel of talented and knowledgeable professionals including myself.

The Hacking HR Innovation Conference is a virtual event that is FREE to the public and takes place over multiple days.

Day 1 (March 3) will be dedicated to “HUMANS”. This day’s content includes: diversity/equity/inclusion/belonging, employee experience, innovation, agility, design thinking, culture, leadership, among other topics.

List of Speakers — https://hrinnovationconference.hackinghr.io/speakers/
See the Agenda — https://hrinnovationconference.hackinghr.io/agenda/

Click here to Register for FREE

I’ll be on a panel that will dive into a variety of people-centric Human Resources (HR) topics including:

  • Identifying Moments that Matter in an employee’s HR experience
  • Building a people-centered on-boarding process that guides people into the organization for keeps
  • People-centric Performance Management
  • Humane responses to an employee personal crisis and/ or termination

Click here to Register for FREE

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The Leading Country for Innovation for 2020 is…

The Leading Country for Innovation for 2020 is...

The latest Bloomberg Innovation Index is out (2020 edition), and Germany has risen to first place, breaking South Korea’s six-year winning streak, while the U.S. fell one notch to No. 9.

“Innovation is a critical driver of growth and prosperity. China’s move up the rankings, and the U.S. drop, is a reminder that without investment in education and research, trade tariffs aren’t going to maintain America’s economic edge.” –Tom Orlik, Bloomberg Economics chief economist

The rankings are based on dozens of criteria centered around seven metrics:

  • For patent activity
  • For research personnel concentration
  • For tertiary education
  • For technology company density
  • For productivity
  • For manufacturing value added
  • For research and development expenditures

2020 Bloomberg Innovation Index

The Bloomberg Innovation Index tries to measure and rank countries on the ability of their economies to innovate, which will be a key theme at the annual World Economic Forum in Davos, Switzerland taking place Jan. 21-24.

While spending on research and development continues to be important, shifts in productivity and education effectiveness (among other factors) will continue to encourage significant changes in the index from year to year.

What do you think?

Does Bloomberg get it right or are there other innovation rankings or indexes that do a better job?

Which is more important to the relative innovativeness of a country, efforts by the government or by industry?

Which countries do the best job of achieving successful public/private partnerships to encourage innovation?

Click here to see the full 2020 Bloomberg Innovation Index rankings

 
Build a common language of innovation on your team

Image credits: Bloomberg

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Time Travel Innovation

Time Travel Innovation

Is it really possible to travel back in time? What about traveling into the future, have we finally figured out how to do that? Well, you’ll have to read on to find out…

But before we explore whether someone has finally figured out how to successfully time travel and recruit you to join me in investing in their pre-IPO startup, I’d like to introduce one of the most important visualizations from the world of innovation that many of your have probably never seen – Neri Oxman’s Krebs Cycle of Creativity from January 2016.

If you’re not familiar with this incredibly important visual artifact from the work of Neri Oxman from MIT’s Media Lab, you should be because it does an amazing job of capturing the interplay between Art, Science, Engineering and Design in the creation of innovation. It builds on John Maeda’s Bermuda Quadrilateral from 2006:

John Maeda Bermuda Quadrilateral

And Rich Gold’s Matrix, also from 2006:

Rich Gold Matrix

While Rich Gold’s visualization builds on the logical bones of John Maeda’s Bermuda Quadrilateral and introduces the concepts of speculative design, speculative engineering, and the contrast between moving minds & moving molecules, it lacks the depth of Neri Oxman’s Krebs Cycle of Creativity visualization. But the Krebs Cycle of Creativity does lose Maeda’s expression of the linkages between science & exploration, engineering & invention, design & communication, and art & expression. But even without these assertions of Maeda, the Krebs Cycle of Creativity still captures a number of other powerful tensions and assertions that can benefit us in our pursuit of innovation.

Time Marches On

The Krebs Cycle of Creativity can be viewed from a number of different perspectives and utilized in a number of different ways. But, one way to look at it is as if it were a watch face. In this context as time moves forward you’re following the typical path, a technology-led innovation approach.

Using the Krebs Cycle of Creativity Canvas in a clockwise direction will help us explore:

  • What information do we have about what might be possible?
  • What knowledge needs to be obtained?
  • What utility does the invention create?
  • What behavior do we need to modify to encourage adoption?

It begins with the invention of a new piece of technology created by the usage of existing information and a new perception of what might be possible within the constraints of our understanding of the natural world, or even by expanding our understanding and knowledge of the natural world using the scientific method.

Neri Oxman Krebs Cycle of Creativity

You’ll see at 3 o’clock in the image above that it at this point in time that most organizations then hand off this new knowledge to their engineers to look at this new understanding of nature through the production lens in order to convert this new knowledge into new utility.

Engineers in most organizations are adept at finding a useful application for a new scientific discovery, and in many organizations this work is done before designers get a peek and begin to imagine how they can present this utility to users in a way that drives behaviors of adoption in a way that the behaviors of using the product or consuming the service feel as natural as possible and as frictionless as possible.

And unfortunately the artists in any organization (or outside via agency relationships) are called in at the eleventh hour to help shape perceptions and to communicate the philosophy behind the solution and the to make the case for it to occupy space in our collective culture.

Pausing at the Innovation Intersection

The way that innovation occurs in many organizations is that Science and Engineering collaborate to investigate and confirm feasibility, then Engineering and Design collaborate to inject viability into the equation, and then Design and Art (with elements of marketing and advertising) collaborate to create Desirability at the end. This may be how it works in many organizations, yet it doesn’t mean that it is the best way…

Feasibility Viability Desirability for Innovation

Traveling Back in Time

But as we all know, water can run uphill, the moon can eclipse the sun, and yes time can run in reverse. Viewing the Krebs Cycle of Creativity in a counter clockwise direction and pushing the hands of the watch backwards will have you following a user-led innovation approach instead.

Using the Krebs Cycle of Creativity Canvas in a counter clockwise direction will help us explore:

  • What information do we have about what is needed?
  • What behavior should we observe?
  • What would create utility for customers?
  • What knowledge must we obtain to realize our solution vision?

It begins with the identification of a new insight uncovered by the investigation of existing information and a new perception of what might be needed within the constraints of our understanding of our customers, or even by expanding our understanding and knowledge of our customers by using ethnography, observation, behavioral science and other tools to enter the mind of your customers, employees or partners.

You’ll see at 9 o’clock in the image above that it at this point in time that user-driven organizations after having their business artists use their perception skills to investigate the culture and philosophy underpinning this new understanding of behavior and pass it off for their designers to look at through the production lens in order to convert it into new utility.

Designers in many organizations are adept at finding a useful application for a new behavioral understanding, and in user-driven organizations this work is done before engineers get a peek and begin to imagine how they can build this utility for users in a way that creates new knowledge in a way that will differentiate the products or services of their organization from those of the competition.

And in user-driven organizations scientists are called in as needed to help overcome any barriers engineers encounter in realizing the solution that best satisfies the users’ identified needs, while leveraging new scientific perceptions that help shape our understanding of nature and empower new philosophical beliefs about what’s possible.

Conclusion

While we haven’t torn any worm holes through the fabric of the space-time continuum with this article, hopefully we have expanded your repertoire with some new tools to facilitate conscious choices around whether you are going to pursue technology-led innovation (clockwise) or user-led innovation (counter clockwise).

Hopefully we have also shown you a better way of visualizing where you are in your innovation journey and where the turning points in your innovation pursuits lie as you seek to take a quantum leap and transform your past into a bright, shiny future.

So now it is time to answer the question you had at the beginning of this article… Is time travel possible?

Well, nearly a decade ago NASA ran an experiment that proved elements of Einstein’s theory of relativity, specifically that the fabric of space-time warps around the earth in response to gravity. Read about it here

And yes, time travel is theoretically possible, or at least time is not theoretically constant as described in this NASA article.

Neither of these indicate that it is possible to travel backwards in time (despite what Superman physics says), only to affect how time advances, but if anyone wants to invest a million dollars in my time travel startup, I’ll cash your check. Because who knows, maybe your check is what will finally make time travel possible!

Anyone? Anyone? Bueller?

 
Build a common language of innovation on your team

Image credits: Neri Oxman, MIT Media Lab; Rich Gold; John Maeda; Pixabay

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What’s Inside the CEO’s Innovation Playbook?

What's Inside the CEO's Innovation Playbook?Recently I received an advance copy of “The CEO’s Innovation Playbook” – the latest white paper from Mastercard and Harvard Business Review Analytic Services. For the effort they interviewed a dozen CEO’s highly innovative companies including Citigroup, Lyft and Coca Cola.

The paper spends most of its real estate on captured quotes straight from the mouth of CEO’s, distilling their inputs into a few key themes, several data points from their broader research effort “Innovators Become Leaders” and some key insights for leaders to consider.

So, what should be in the innovation playbook of a CEO?

Well, the subtitle says it’s 50 actions to spark innovation accelerate growth.

Here are some of the highlights:

Five Distinct Traits Foster Successful Innovation

  1. Speed
  2. Data-Driven Decision Making
  3. Leadership Commitment
  4. Entrepreneurial Culture
  5. Relentless Focus on the Customer

In the introduction Ajay Banga, the President and CEO of Mastercard, argues for a sixth trait – Diversity.

1. Speed

I think most of our community would agree that moving at the speed of innovation is important, and their research found that:

“96% of innovation leaders say their organizations bring new ideas and solutions to market quickly.”

Whether you believe in first-mover advantages or not, I think nobody would disagree that once you’ve proven that a potential innovation is desirable, feasible and viable YOU MUST be able to quickly scale it, BUT NOT BEFORE. They don’t speak to the fact that going big too soon is a problem, but it is definitely something that can burn through millions of dollars needlessly.

2. Data-Driven Decision Making

The key point here is that smart companies make use of data to better understand where opportunities lie with their customers and use data to understand which opportunities are most promising and worthy of scaling. The research highlight for this section was that:

“Nearly three-quarters of innovation leaders use multiple internal and external data sources and advanced analytics to inform decisions around innovation.”

The key thing to remember of course is that you only can leverage the data that you choose to collect, so choose wisely. You need data that can be turned into useful information that can be turned into valuable, actionable insights.

3. Leadership Commitment

According to the report, three-quarters of leaders agree that innovation is a contributor to their financial performance.

“CEOs interviewed for this report demonstrate their commitment to innovation in ways that would be hard for their employees to miss, from providing tangible rewards for innovative behaviors to expressly voicing the idea that failure, within boundaries, is not a loss but a learning opportunity.”

4. Entrepreneurial Culture

Successful innovation leaders recognize the importance of encouraging productive conflict, creating a culture of curiosity and courage, and building a management team that is comfortable with employees challenging the status quo.

“84% of innovation leaders say their organizations test a broad pipeline of ideas with the expectation that many will fail.”

5. Relentless Focus on the Customer

Because innovation is all about identifying and delivering new sources of value that are unique and capable of replacing the existing solution. In order to understand what new sources of value are needed or how to increase existing sources of value in a meaningful way, you must also understand your customers sometimes better than they understand themselves.

“72% of all the executives surveyed agree that consumer insight is a vehicle for innovation.”

Knowing your customers is different than asking them what they want. Innovators always walk this delicate line successfully without falling off.

Conclusion

Let’s close with a series of questions for your to ponder:

Is your organization running fast enough to keep pace with the innovation expectations of your customers?

Are you gathering the right data to help you find the right insights to create the right range of potential innovations and select the right ones to scale?

Are you as a leader signaling clearly your commitment to innovation not just with your words, but reinforcing them properly with your actions and the actions of your team?

Are your demonstrating that an entrepreneurial culture is necessary, valued and supported in your organization?

When was the last time that you spent time with a customer? Do you catch yourself when you start to pretend that you’re the customer WHEN YOU ARE NOT?

And finally, are you injecting the right level of diversity in people and perspectives throughout your innovation process?

————————————————-
Click here to download “The CEO’s Innovation Playbook” to read it for yourself.
————————————————-

If you’re serious about building a continuous innovation structure, you can read all about how to do it in my first book Stoking Your Innovation Bonfire, available at libraries and fine booksellers everywhere.

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Are Innovation and Empathy in the Cards?

As part of the leadership team for a new human-centered problem-solving offering for select Oracle customers, I’m always on the lookout for new tools to integrate into our flexible problem-solving process to help clients innovate, grow or transform.

Because our dynamic team of experienced professionals has a diverse range of knowledge, skills and abilities we’re able to co-create solutions to a wide range of business challenges and leverage a wide variety of tools. This means I’m always on the lookout for new tools to better serve our clients, in addition to pursuing my hobby of creating new tools and methodologies in my spare time throughout my career.

My passion for empowering others to succeed in overcoming their business challenges has led to the publishing of two business best-sellers Stoking Your Innovation Bonfire (John Wiley & Sons, 2010) and Charting Change (Palgrave Macmillan, 2016), and the creation of the powerful, visual and collaborative Change Planning Toolkit™, my Nine Innovation Roles™ card deck, and the Disruptive Innovation Toolkit™ (featuring tools like The Experiment Canvas™).

I create new tools, methodologies and frameworks when I see opportunities to make people more efficient and effective in their jobs and leverage the work of others when I find others have created good solutions. I leverage the Business Model Canvas for business model prototyping, I leverage The Play-to-Win Strategy Canvas v3.0 to help people work through strategic choices, along with other tools when the challenge is appropriate.

Recently I have been looking at a variety of card decks to evaluate their suitability to use alongside design thinking and other methodologies that form the basis of the Oracle FUEL approach.

Here are a few I’ve been evaluating lately:

Killer Questions Cards

1. Killer Questions – Volume 1 from Phil McKinney, author of Beyond the Obvious and CEO of CableLabs
(More info at https://innovation.tools/)

Brainstorming is a fairly useless exercise the way that most people facilitate it. There are much more effective ways to get ideas and most of the approaches that work better share at their core a more targeted and collaborative approach. The Killer Questions card deck is composed of just that, a collection of questions if left unanswered or unexplored, could lead to blind spots and disruption opportunities for new entrants (or your competition). The questions are categorized into three types:

  1. Who
  2. What
  3. How

And the questions include things like:

  • Who does not use my product because of my assumptions about their skill or ability
  • What emotional, psychological, or status benefits could people derive from using my product?
  • How could users avoid interacting with my product or service but still get the same value?

But the cards don’t just contain a single question. These are examples of guiding questions on the front of a few cards, but on the back of each card you will also find 3-5 supporting questions to help your team explore the guiding question more fully.

Overall, I consider the cards a useful tool for groups including: product teams wanting to continuously stretch themselves as they revaluate product direction, or for expanded innovation teams looking to broaden their search horizons.

Innovation Deck cards by Andrey Schukin

2. The Innovation Deck by Andrey Schukin, CTO at Interprefy AG
(More info at http://www.innovationfast.com/)

Where the Killer Questions deck is organized around questions, The Innovation Deck is organized around topics/tactics and triggers. For each topic/tactic there is either a set of instructions or a set of questions.

The Innovation Deck is composed of three different types of cards that will help you:

  1. Examine
  2. Explore
  3. Evaluate

Examine Card example:

EMOTION

  • People don’t buy things they need. They buy things they want.
  • How do you make sure that the product will trigger an emotional response from the customer?
  • What elements of your product will make the customer want to use it?

I would almost include the triggers cards as a fourth card type, because instead of a topic and questions the cards have a collection of words to see if any of the words inspire thought or conversations rather than giving people a guiding topic or tactic.

Overall, I consider these cards as a useful tool for product teams looking at a product to challenge or stretch the existing product direction for the future.

Nine Innovation Roles cards from Braden Kelley

3. Nine Innovation Roles – a card deck by Braden Kelley, author of Stoking Your Innovation Bonfire
(More info at http://9roles.com)

The following is an excerpt from my book that explains some of the thinking behind The Nine Innovation Roles™:

“Too often we treat people as commodities that are interchangeable and maintain the same characteristics and aptitudes. Of course, we know that people are not interchangeable, yet we continually pretend that they are anyway — to make life simpler for our reptile brain to comprehend. Deep down we know that people have different passions, skills, and potential, but even when it comes to innovation, we expect everybody to have good ideas.

I’m of the opinion that all people are creative, in their own way. That is not to say that all people are creative in the sense that every single person is good at creating lots of really great ideas, nor do they have to be. I believe instead that everyone has a dominant innovation role at which they excel, and that when properly identified and channeled, the organization stands to maximize its innovation capacity. I believe that all people excel at one of nine innovation roles, and that when organizations put the right people in the right innovation roles, that your innovation speed and capacity will increase.”

The Nine Innovation Roles™ are:

  1. Revolutionary
  2. Conscript
  3. Connector
  4. Artist
  5. Customer Champion
  6. Troubleshooter
  7. Judge
  8. Magic Maker
  9. Evangelist

To make my Nine Innovation Roles™ framework accessible to as many people as possible inside organizations all around the world to explore and improve innovation team dynamics and success, I am happy to announce that I have now made the print-ready files for the cards available here for FREE download – https://1drv.ms/u/s!ArDSy1eOTpubiS4-qF8alk9Bgl– (English/Spanish/Swedish) – and you can either work with the vendor I use – adMagic – or work with a local printer in your part of the world.

LPK Roadblocks Cards

4. LPK Roadblocks by LPK, a brand and innovation consultancy
(More info at https://roadblocks.lpklab.com/)

The LPK Roadblocks deck is focused on innovation roadblocks and helping organizations whose innovation efforts might have stalled, get unstuck. There are six kinds of cards in the deck:

  1. Voting cards
  2. Question cards
  3. Create Your Own Roadblock cards
  4. Organization Roadblocks
  5. Project Roadblocks
  6. Idea Roadblocks

There are two main ways to use the cards, with selection and voting integrated into both:

  1. Root Cause Discovery
  2. Beginning, Middle and End

Organization Roadblocks include things like “Unrealistic Revenue Hurdles” and “Lip-Service Leadership,” while Project Roadblocks including things like “Untested Assumptions” and “Unclear Objectives”, while Idea Roadblocks include things like “Risk/Reward Imbalance” and “No Route to Market.”

Overall, I find these cards to be a useful tool when you run into a client that says they are struggling to innovate or that they’re not innovating as much as they’d like.

Questions & Empathy Cards

5. Questions & Empathy – a card deck by SubRosa, a brand strategy and design practice
(More info at https://www.questionsandempathy.com/)

SubRosa’s Questions & Empathy cards are composed of seven empathy archetype cards and a set of exploratory questions for each archetype. The seven archetypes are:

  1. Sage
  2. Inquirer
  3. Convener
  4. Alchemist
  5. Confidant
  6. Seeker
  7. Cultivator

Overall, I find these cards to be a useful tool for better understanding yourself and your own empathetic style and over time they could help you approach empathy from more angles than you would without them, but I struggle to see as is how they can actually help you practice applied empathy. The archetypes are useful, but I think I might create my own question cards to help my team better apply empathy within the empathize/understand phase of design thinking.

Conclusion

Whether you’re trying to innovate or just to build up your empathy muscles, I hope you see that there are some great, extremely portable resources to help with either. Of course, there are other card decks out there, but these will give you a few to explore and see whether there is a fit for your design thinking or innovation undertakings. If you’re pursuing a digital transformation or business transformation you can:

If you missed the links to the cards decks above, here they are again:

  1. Killer Questions – Volume 1
  2. The Innovation Deck
  3. Nine Innovation Roles (English/Spanish/Swedish)
  4. LPK Roadblocks
  5. Questions & Empathy

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FINAL DAY – Insane Cyber Deal on My Latest Book

Cyber Deal on Charting Change - Braden Kelley's Latest Book on Digital Transformation and Change

Every so often something comes through your inbox that seems too good to be true.

Today was one of those times when an email dropped into my inbox stating that Palgrave Macmillan, the publisher of my latest book Charting Change is offering it at a ridiculous Cyber Week Sale price of $9.99 on the USA web site.

USA – https://www.palgrave.com/us/book/9781137536952

There is also a European web site offering it for 9,99 Euros if you need it:

EUROPE – https://www.palgrave.com/gp/book/9781137536952

Coupon Code: CYBER19PAL

You can either get the eBook with INSTANT DOWNLOAD or the hardcover with FREE SHIPPING – It’s your choice!

IMPORTANT CAVEAT: According to the email, this deal ends December 3, 2019

Here is a blurb about the book from the web site to give you a sense of the value it will deliver to your organization:

Research shows that up to seventy percent of all change initiatives fail. Let’s face it, change is hard, as is getting an organization on board and working through the process. One thing that has been known to be effective is onboarding teams not only to understand this change, but to see the process and the progress of institutional change. Charting Change will help teams and companies visualize this complicated process. Kelley has developed the Change Planning Canvas™, which enables leadership and project teams to easily discuss the variable that will influence the change effort and organize them in a collaborative and visual way. It will help managers build a cohesive approach that can be more easily embraced by employees who are charged with the actual implementation of change. This book will teach readers how to use this visual toolkit to build a common language and vision for implementing change.

Here are the links for you again to take advantage of this offer ending December 3, 2019:

USA – https://www.palgrave.com/us/book/9781137536952 (only $9.99)
EUROPE – https://www.palgrave.com/gp/book/9781137536952 (only 9,99 Euros)

Hardcover or eBook!

Coupon Code: CYBER19PAL

—————————————–

SPECIAL BONUS: Anyone who buys a copy of the book will get FOR FREE 26 of the 50+ tools in the Change Planning Toolkit™ – INCLUDING a copy of the Change Planning Canvas™

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If $9.99 is still too much of a barrier to break through to accelerate your change capability, then go ahead and grab the 10 free tools, including a visualization of the Association of Change Management Professionals (ACMP) Standard for Change Management® and my popular & powerful collaborative Visual Project Charter™.

 

What People Are Saying

Daniel H Pink“There’s no denying it: Change is scary. But it’s also inevitable. In Charting Change, Braden Kelley gives you a toolkit and a blueprint for initiating and managing change in your organization, no matter what form it takes.”

– Daniel H. Pink, author of Drive and To Sell is Human

Eric Hieger“Thoughtful, thorough, and practical is the rare blend that Braden has achieved in this Change Management field guide. Much more than a series of tactics, Charting Change will explicitly, sequentially, and visually help users create a diverse set of experiences for stakeholders that will most certainly increase likelihood of success.”

– Eric D. Hieger, Psy.D., Business Transformation and Change Leadership Practice Lead at ADP

Phil McKinney“Braden Kelley and his merry band of guest experts have done a nice job of visualizing in Charting Change how to make future change efforts more collaborative. Kelley shows how to draw out the hidden assumptions and land mines early in the change planning process, and presents some great techniques for keeping people aligned as a change effort or project moves forward.”

– Phil McKinney, retired CTO for Hewlett-Packard and author of Beyond the Obvious

Denise Fletcher“As the pace of change speeds up, the market disruptions and resulting changes can be daunting for all. We all wish we could predict how change will affect our business, our market and our people. No matter what business area you come from, change affects us all and can produce great outcomes when managed well. In Braden Kelley’s newest book, Charting Change, he provides a terrific toolkit to manage this process and make it stick.”

– Denise Fletcher, Chief Innovation Officer, Xerox

Marshall Goldsmith“Higher employee retention? Increased revenue? Process enhancements? Whatever your change goal, Charting Change is full of bright ideas and invaluable visual guides to walk you through change in any area where your organization needs it.”

– Marshall Goldsmith is the #1 New York Times bestselling author of Triggers, MOJO and What Got You Here Won’t Get You There

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