Your Host: Braden Kelley
Innovation and transformation leader, design thinking facilitator, an author, innovation speaker, and makes tools for innovation & change .8,000+ Email Subscribers
He also created and sold the world's most popular innovation web site:
"I help organizations increase their organizational agility and accelerate their speed of innovation and organizational change.
If you're looking to create a culture of continuous change, tackle some of your innovation barriers, train your employees to be more innovative change agents, or to build a more profitable human-centered business -- let's talk."
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Tag Archives: Customer Experience
Don’t Forget to Innovate the Customer Experience
Too often we speak about Innovation, Customer Experience, Digital Transformation, Employee Experience and Organizational Change as very distinct and separate things. But is this the right approach? Those of you who have read both my first book Stoking Your Innovation … Continue reading
Posted in Change, Design, Digital Transformation, Innovation
Tagged Customer Experience, Employee Experience
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At the Heart of Successful Digital Transformations are Humans and Data
Digital transformation has become an overused buzzword. When most people speak about digital transformation, they are really speaking about digitization, digitalization, or digital strategy. They are all very different and none of them are digital transformation. Let’s look at each … Continue reading
The Rise of Employee Relationship Management (ERM)
What’s in a name? From the early days when HR was referred to as workforce management or personnel management, to the emergence of scientific management and labor unions, the practice of human resources has been constantly evolving. The name for … Continue reading
Starbucks Upgrading the Last Minute of the Mobile Ordering Journey
Starbucks is definitely regarded as an innovator in the mobile commerce and loyalty space. Starbucks was one of the first retailers (2008) to successfully introduce a card-based loyalty program with broad adoption – the Starbucks card – which not only … Continue reading
What is digital transformation? – EPISODE THREE – Ask the Consultant
Live from the Innovation Studio comes EPISODE THREE of a new ‘Ask the Consultant’ series of short form videos. EPISODE THREE aims to answer a question that many people struggle to answer or accurately discuss: “What is digital transformation?” Digital … Continue reading
Why Your Digital Transformation May Be Doomed to Fail
Digital Transformation, like Innovation, has become an overused buzzword that is losing its meaning. Whoever created the Wikipedia page for Digital Transformation defines it this way: “Digital Transformation (DT or DX) is the adoption of digital technology to transform services … Continue reading
