Category Archives: Design

Experience Thinking – The Next Evolution for Design Thinking

GUEST POST from Anthony Mills Prologue Design Thinking is an incredibly powerful way to approach the design of just about anything that involves an interaction with people (or other intelligent creatures). Its underlying philosophy of Human Centered Design requires that … Continue reading

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Don’t Forget to Innovate the Customer Experience

Too often we speak about Innovation, Customer Experience, Digital Transformation, Employee Experience and Organizational Change as very distinct and separate things. But is this the right approach? Those of you who have read both my first book Stoking Your Innovation … Continue reading

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Teaming Up to Drive Customer Experience, Change and Innovation Success

I have exciting news to share and I can finally reveal all the details. I am teaming up with the HCL Digital Consulting practice to help clients design compelling experiences, organizational agility, and innovation capabilities at the front end of … Continue reading

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Rethinking Electric Vehicles and the Power Grid

Ford just announced an electric truck for the masses, the Ford F-150 Lightning, with up to 300 miles of range starting at just under $40,000. That is about as much detail as I’m going to go into about this new … Continue reading

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550 Quote Slides on Design, Innovation, and Change

Free Downloads for Keynote Speeches, Presentations and Workshops Looking for a compelling quote for a keynote speech, workshop or presentation on any of these topics? Innovation Design Change Digital Transformation Design Thinking Creativity Leadership I’m flattered that people have been … Continue reading

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After Hours with Mauro Porcini – PepsiCo’s First Chief Design Officer

A short while ago I had the opportunity to sit down with Mauro Porcini, SVP & Chief Design Officer at PepsiCo, a multi-billion-dollar American corporation with more than 250,000 employees. It is the second largest food and beverage company in … Continue reading

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Starbucks Upgrading the Last Minute of the Mobile Ordering Journey

Starbucks is definitely regarded as an innovator in the mobile commerce and loyalty space. Starbucks was one of the first retailers (2008) to successfully introduce a card-based loyalty program with broad adoption – the Starbucks card – which not only … Continue reading

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What is design thinking? – EPISODE FIVE – Ask the Consultant

Live from the Innovation Studio comes EPISODE FIVE of a new ‘Ask the Consultant’ series of short form videos. EPISODE FIVE aims to answer a question that many people struggle to answer or accurately discuss: “What is design thinking?” Design … Continue reading

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50 Cognitive Biases Reference – Free Download

I came across this cognitive biases infographic from TitleMax and it has a lot of great information in it, but… The problem with long, information-rich infographics like this is that they’re hard to consume on the screen in their entirety, … Continue reading

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A Conversation with PepsiCo’s Chief Design Officer – Mauro Porcini

Recently I sat down with Mauro Porcini, PepsiCo’s first-ever Chief Design Officer for an Innovation Leader conversation across different topics and themes, from culture to design, from people to innovation, from strategy to failure, starting with these six questions: Why … Continue reading

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