Category Archives: Customer Experience

Selling To Generation Z

This is What They Want GUEST POST from Shep Hyken Gen-Z is not your typical generation. By the way, neither was the Millennial generation … or Gen-X, etc. Each new generation has interesting differences, desires, likes and dislikes. Each generation … Continue reading

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What You Must Know Before Leading a Design Thinking Workshop

GUEST POST from Douglas Ferguson Leading a design thinking workshop can completely transform your company for the better. According to the 71% of brands that champion design thinking, making a shift to a design-centered mindset will dramatically improve productivity and … Continue reading

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Free Customer Experience Maturity Assessment

HCL Digital & Analytics Customer Experience (CX) Strategy practice lead Danyel LaGow recently published a new white paper titled: 5 Practical Strategies to Boost Your CX Success “Driving a seamless customer experience alongside fundamental business decision-making is indispensable for business … Continue reading

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