Tag Archives: skills

Top 10 Human-Centered Change & Innovation Articles of December 2023

Top 10 Human-Centered Change & Innovation Articles of December 2023Drum roll please…

At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

But enough delay, here are December’s ten most popular innovation posts:

  1. Five Key Digital Transformation Barriers — by Howard Tiersky
  2. Achieving a Transformation Vision for a Better Future — by Howard Tiersky
  3. Eight Innovation Executive Types — by Stefan Lindegaard
  4. Skills versus Judgement — by Mike Shipulski
  5. We Need to Stop Glorifying Failure — by Greg Satell
  6. What Will People See? — by Mike Shipulski
  7. Don’t Waste Your Time Talking to Customers — by Robyn Bolton
  8. The Amazing Efficiency of Systematic Guessing — by Dennis Stauffer
  9. Four Change Empowerment Myths — by Greg Satell
  10. Do the Right Thing — by Mike Shipulski

BONUS – Here are five more strong articles published in November that continue to resonate with people:

If you’re not familiar with Human-Centered Change & Innovation, we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook, Twitter or Linkedin feeds too!

Have something to contribute?

Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there (practitioners, professors, researchers, consultants, authors, etc.) who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me.

P.S. Here are our Top 40 Innovation Bloggers lists from the last four years:

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Skills versus Judgement

Skills versus Judgement

GUEST POST from Mike Shipulski

Best practices are good, but dragging projects over the finish line is better.

Alignment is good, but not when it’s time for misalignment.

Short-term thinking is good, as long as it’s not the only type of thinking.

Reuse of what worked last time is good, as long as it’s bolstered by the sizzle of novelty.

If you find yourself blaming the customer, don’t.

People that look like they can do the work don’t like to hang around with those that can do it.

Too much disagreement is bad, but not enough is worse.

The Status Quo is good at repeating old recipes and better at squelching new ones.

Using your judgment can be dangerous, but not using it can be disastrous.

It’s okay to have some fun, but it’s better to have more.

If it has been done before, let someone else do it.

When stuck on a tricky problem, make it worse and do the opposite.

The only thing worse than using bad judgment is using none at all.

It can be problematic to say you don’t know, but it can be catastrophic to behave as if you do.

The best way to develop good judgment is to use bad judgment.

When you don’t know what to do, don’t do it.

Image credit: Unsplash

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At the Intersection of Innovation Way and Extraordinary Drive

At the Intersection of Innovation Way and Extraordinary Drive

GUEST POST from Shep Hyken

No matter what business we’re in, our storefront better be located at the intersection of Extraordinary Drive and Innovation Way.

Of course, I am speaking figuratively. But, I’ve literally taken a photo at this real intersection that exists in the middle of High Point University. I am a fan of the university and its leadership. I’ve attended special programs there on several occasions, and every time I go back I’m reminded of its focus on being extraordinary and its innovative approach to education.

We can all learn from HPU. Higher education is a sector that is facing major disruptions from every direction. (Did you think it was just your industry having to find new ways to compete?)

Consider the looming demographic shifts impacting higher ed. According to a CNBC story, undergraduate enrollment is down 9.4% compared to two years ago. Fewer kids going to college in the next few years means a leaner market for universities to fight over. Then there’s all the chatter about whether college is really worth it. Just go to a trade school, a coding boot camp, etc. The headwinds that higher education is facing are stronger than ever.

Yet, HPU has created a distinctive niche in the higher education industry by becoming the Premier Life Skills University. How much of what a student learns in school can really be called life skills? Of course, students must embrace the liberal arts and explore subjects like literature, math, art, history, science and so on. These make us smarter and provide us with more knowledge, but are they translated into life skills? Shouldn’t education go beyond information and theory, and instead prepare us to implement those lessons in real-world scenarios?

What happens when we’re asked to describe ourselves in a job interview? How do we handle ourselves in client meetings and boardrooms? Are we ready for conflict, constant change and complex problem solving? These skills are not typically taught in school, but it’s exactly those abilities in which HPU excels, differentiating it from other colleges and universities.

So, let’s take a lesson from HPU and discover how it has created value for its students (and their parents) and how we can do the same in our businesses and organizations. In short, they’ve done it by living at the intersection of Extraordinary Drive and Innovation Way. Here are a few examples:

When critics of higher education suggest that college isn’t worth it, HPU decides to create extra value by providing every freshman with a professional success coach, equipping its Career Office to deliver an impressive 99% placement rate for recent graduates. It even offers a tuition-free Master’s Degree in Communication and Business Leadership. How are you adding additional value for your clients and customers?

When critics of higher education suggest young people should just learn a trade, HPU’s answer is weaving the “trade” of leadership and life skills into every major. It even has an “In Residence Program” that puts industry leaders in the classroom. Imagine being mentored by founders of companies such as Apple Computer or Netflix. Imagine being coached by the CEO of the Dallas Mavericks or Domino’s Pizza. They, along with dozens of other accomplished executives and leaders, all work with HPU students. So, beyond the fully accredited classroom experience that HPU offers (like every other accredited college in the nation), it has added real-world mentorship to the value equation. What is the lesson for you and me? We better be sure we deliver extraordinary and relevant benefits that add value to our customers’ and clients’ experience.

When critics of higher education suggest just going to a coder boot camp instead of college, HPU reminds families that technical skills aren’t enough when it comes to building a sustainable career. HPU has studied and surveyed employers and proven through its data that life skills are the unshakable foundation for earning and sustaining success no matter our occupation or our age. So, how are you interpreting your value to your clients? Because if you don’t, you are leaving it up to someone else. And that someone else may be your competition!

And beyond the critics who question the value of a college education, there are others who specifically criticize HPU. Success is sweet, but it also comes with competitors and critics putting a target on your back. One of the often-mentioned criticisms is the look of its campus. Really? HPU is proud that almost everyone who sees the campus for the first time says, “Wow!” It’s hard not to be impressed with the manicured campus, the beautiful buildings and the engaging, positive environment that students enjoy. But there’s far more to this university than its good looks. Look beyond the surface and you’ll find some of the most extraordinary and innovative classrooms and programs, such as the $500 million Innovation Corridor filled with cutting-edge labs where research funded by NASA and the National Institutes of Health takes place.

While higher education is in the midst of disruption like most industries, HPU has transformed what a college can do and be, and that by nature draws criticism. But here’s the lesson we can all learn: When your business or organization creates transformational change, it will surely attract criticism. As long as you are rendering value for your clients, then you know you’re doing something right.

We all have critics of our business or industry. And we all have challenges we must overcome. How we succeed or fail is directly related to how we respond to criticism and how we deliver on behalf of our customers. When we make the decision to live at the intersection of Extraordinary Drive and Innovation Way, we have no choice but to keep up our neighborhood and deliver value.

This article originally appeared on Forbes.com

Image Credit: Pexels

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Five Key Skills for Chief Transformation Officers

Five Key Skills for Chief Transformation Officers

GUEST POST from Art Inteligencia

As digital transformation continues to become more commonplace in the modern business landscape, the role of the Chief Transformation Officer (CTO) has become increasingly important. A CTO is responsible for leading and managing large-scale, enterprise-wide transformation initiatives that typically involve multiple stakeholders, departments, and processes.

Given the complexity of their role, CTOs must possess a blend of technical and leadership skills in order to be successful. Here are five key skills that every CTO should have:

1. Strategic Thinking

The CTO needs to be able to identify and prioritize potential areas of transformation in order to develop a comprehensive and effective transformation plan. This requires a deep understanding of the organization and its goals, as well as the ability to think strategically and plan ahead.

2. Change Planning, Leadership and Management

The CTO must be able to effectively lead and manage the transformation process, which includes developing and implementing a plan, managing stakeholders, and ensuring that the transformation is successful. This requires a deep understanding of change planning, leadership, and management principles and processes. Ideally, they should be a certified Human-Centered Change professional, skilled at leveraging the Change Planning Toolkit™.

3. Cross-Functional Communication

The CTO must have excellent communication skills in order to effectively communicate the transformation plan and objectives to stakeholders across functional siloes, as well as to ensure that everyone is on the same page throughout the process. The Change Planning Canvas™ is a great tool for getting everyone literally all on the same page for change, and is introduced in Braden Kelley’s best-selling book Charting Change.

4. Technical Expertise

The CTO must possess a strong understanding of the technical and operational aspects of the organization in order to develop effective transformation plans and strategies. This may involve a deep understanding of data, analytics, and enterprise systems.

5. Relationship Building

The CTO needs to be able to build relationships with stakeholders across the organization in order to ensure that everyone is on board with the transformation plan and objectives. This requires the ability to understand different perspectives and build consensus among stakeholders.

These five skills are essential for any CTO to be successful in their role. With the right skillset and a strategic approach, a CTO can lead their organization to success and ensure a successful transformation.

To read more about Chief Transformation Officers, see my other article here:

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Up-skilling and Re-skilling for Remote Work

Navigating the Digital Transformation

Up-skilling and Re-skilling for Remote Work

GUEST POST from Chateau G Pato

The shift to remote work has become a dominant trend in the digital age, accelerated by the global pandemic. As businesses strive to adapt to this new working environment, the need for up-skilling and re-skilling has never been more crucial. Navigating the digital transformation requires individuals to continuously learn and upgrade their skills to stay relevant in the ever-evolving job market.

Case Study 1: Sarah’s Journey to Up-skilling

Sarah, a marketing manager for a traditional brick-and-mortar retail store, found herself facing uncertainty as the pandemic forced the closure of physical stores. With the company transitioning to an online platform, Sarah realized the importance of enhancing her digital marketing skills to meet the demands of remote work. She enrolled in online courses on social media marketing, search engine optimization, and content creation, equipping herself with the tools needed to thrive in the digital realm. By up-skilling, Sarah not only secured her position within the company but also opened up new opportunities for career advancement in the digital marketing field.

Case Study 2: John’s Re-skilling Success Story

John, a sales executive for a manufacturing company, was faced with the challenge of transitioning to remote work as in-person sales meetings became impossible due to travel restrictions. Recognizing the need to reskill in order to adapt to the new sales landscape, John took initiative in learning about virtual selling techniques, e-commerce platforms, and customer relationship management systems. By embracing the digital transformation and developing his skills in online sales strategies, John was able to successfully pivot his approach and continue to drive sales for the company despite the limitations of remote work.

As the examples of Sarah and John illustrate, up-skilling and re-skilling are essential components of navigating the digital transformation in the remote work era. To thrive in this new environment, individuals must be proactive in expanding their skill sets and embracing technology to stay competitive in the job market. Whether through online courses, workshops, or mentorship programs, continuous learning is key to adapting to the changing landscape of work.

Conclusion

Up-skilling and re-skilling are not just buzzwords, but critical strategies for success in the digital age. By investing in continuous learning and development, individuals can future-proof their careers and seize opportunities in the remote work environment. Embracing the digital transformation through up-skilling and re-skilling is not only a necessity but a pathway to personal and professional growth in an increasingly digital world.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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Seven Areas of Mastery for Futurists

Seven Areas of Mastery for Futurists

GUEST POST from Art Inteligencia

The future of technology and the way that individuals interact with their environment continues to evolve and develop at a rapid rate. As a result, it is becoming increasingly important for individuals to understand and master the various areas of futurist disciplines. With the advent of new technologies and advancements in artificial intelligence, the need for individuals to be able to effectively navigate the ever-changing landscape of the future has never been more important. Seven areas futurists should continue to master include:

1. Strategic Foresight: The ability to interpret trends, assess their potential impact, and develop sound strategies to take advantage of them.

2. Analytical Thinking: The capacity to analyze complex problems and develop solutions to them.

3. Systems Thinking: The ability to see the “bigger picture” and how different elements can interact to create a desired outcome.

4. Technology Fluency: A deep understanding of the implications of technological advancements, and how to best leverage them for maximum benefit.

5. Innovation: The capacity to identify opportunities for disruptive change and create new products, services, and experiences.

6. Adaptability: The ability to quickly adapt to change and to embrace new ideas and processes.

7. Communication: The ability to effectively communicate ideas, thoughts, and plans to stakeholders and the public.

As technology advances and the world moves further into the future, the need for futurists to stay competitive in the job market increases. These areas of mastery are becoming increasingly valuable as the world continues to evolve, and those who possess these skills will be in high demand.

Does your organization employ a futurist?

Bottom line: Futurists are not fortune tellers. They use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist.

Image credit: Pixabay

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Six Key Skills Innovation Managers Should Have

Six Key Skills Innovation Managers Should Have

GUEST POST from Art Inteligencia

Innovation managers are responsible for identifying and developing new ideas and products that will give their company a competitive advantage. They must have a combination of creative and analytical skills, as well as the ability to lead and motivate a team. Here are some key skills that an innovation manager should possess:

1. Strategic Thinking

Innovation managers must have the ability to think strategically, developing long-term plans and strategies that can help their organization stay ahead of the competition. They must be able to identify new opportunities for growth and be able to effectively communicate their ideas to the rest of the organization.

2. Leadership

Innovation managers must be able to lead and motivate a team to achieve their goals. They must be able to foster a collaborative environment and ensure that everyone is working together to reach their objectives.

3. Communication

Innovation managers must have strong communication skills in order to effectively convey their ideas and plans to the rest of the organization. They must also be able to effectively listen to their team and be able to provide feedback in a constructive manner.

4. Analytical Skills

Innovation managers must be able to analyze data and make informed decisions. They must be able to identify trends and patterns and use them to their advantage.

5. Creativity

Innovation managers must be able to come up with creative solutions to problems. They must be able to think outside the box and come up with innovative ideas that will give their company an edge.

6. Project Management

Innovation managers must be able to manage projects from start to finish. They must be able to effectively prioritize tasks and ensure that deadlines are met.

By possessing these six key skills, an innovation manager can help their organization stay ahead of the competition and achieve their goals. And of course, a good understanding of the concepts in my friend Braden Kelley’s excellent innovation primer Stoking Your Innovation Bonfire will help as well.

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Four Key Skills All Futurists Must Have

What is a Futurist?

GUEST POST from Art Inteligencia

In the ever-changing world of modern technology, being able to adapt to new trends is essential for success. Futurists are individuals who study the implications of current technological developments, and predict how these technologies will shape the future. As technology continues to advance, the skills that futurists need to remain ahead of the curve are becoming increasingly important.

1. The primary skill of a futurist is the ability to think critically and analytically.

They must be able to analyze data sets and trends, and draw conclusions on how those trends could affect the future. They need to understand the complex relationships between various technologies and industries, and recognize how certain developments could impact the world. Additionally, they must be able to identify emerging trends and technologies, and anticipate how they could alter the landscape in the near and long term.

2. Futurists must also be well-versed in a wide range of topics.

This includes not just technology, but also economics, sociology, psychology, and politics. Understanding the nuances of these topics is important for predicting the future, as all of these fields are inextricably linked.

3. Futurists need to be able to communicate their ideas effectively.

This includes being able to present complex data and analysis in an accessible way, and engaging in dialogue with stakeholders from a variety of backgrounds. Furthermore, a futurist must be able to think outside the box and come up with creative solutions to difficult problems.

4. A futurist must have excellent problem-solving skills.

They must be able to identify potential issues before they arise, and develop strategies to mitigate them. This includes analyzing the potential consequences of certain technological developments and making decisions that will benefit society in the long term.

As technology continues to advance, the skills needed to be a successful futurist will only become more important. By developing these skills, one can stay ahead of the curve and shape the future.

Does your organization employ a futurist?

Bottom line: Futurists are not fortune tellers. They use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist.

Image credit: Pixabay

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Ten Skills Every Futurist Should Have

Ten Skills Every Futurist Should Have

GUEST POST from Art Inteligencia

As the demand for futurists grows, so does the need for the right skill set. Futurists are employed to provide strategic advice and insights into the future of a particular industry, organization or region. They must be able to assess trends, analyze data, and make predictions about the future. To be successful in this field, a futurist must have a wide range of skills.

Here are ten skills every futurist should have:

1. Problem-Solving: Futurists must be able to recognize and solve complex problems. They must be able to take a “big picture” view and develop strategies to address the issues at hand.

2. Creativity: Futurists must be able to think outside the box and come up with creative solutions to problems. They must be able to think of innovative solutions and approaches to address the challenges they are presented with.

3. Communication: Futurists must be able to effectively communicate their ideas and findings. They must be able to explain their process and results in a manner that is understood by their clients.

4. Research: Futurists must be able to conduct detailed research and analyze data in order to identify emerging trends and patterns. They must also be able to synthesize data to form meaningful conclusions.

5. Networking: Futurists must be able to build strong relationships with stakeholders and industry experts. They must be able to form a network of contacts who can provide relevant information and insights.

6. Interpersonal Skills: Futurists must be able to work with a variety of people. They must be able to collaborate with colleagues, clients and stakeholders to achieve desired outcomes.

7. Business Acumen: Futurists must have an understanding of business principles and processes. They must be able to apply their knowledge of the industry and the organizational context to their work.

8. Critical Thinking: Futurists must be able to think critically, analyze data, and identify patterns. They must be able to draw conclusions and make informed decisions.

9. Adaptability: Futurists must be able to adjust to changing circumstances and environments. They must be able to think on their feet and come up with solutions quickly.

10. Resilience: Futurists must be able to handle failure and setbacks. They must be able to stay focused and committed to their mission despite the challenges they face.

These skills are essential for any successful futurist. By honing and developing these skills, a futurist can become an invaluable asset to any organization.

For more information on what a futurist or futurologist is and does, check out my other articles here:

Bottom line: Futurology and prescience are not fortune telling. Skilled futurologists and futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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