Tag Archives: effectiveness

Top 10 Human-Centered Change & Innovation Articles of December 2022

Top 10 Human-Centered Change & Innovation Articles of December 2022Drum roll please…

At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

But enough delay, here are December’s ten most popular innovation posts:

  1. Forbidden Truth About Innovation — by Robyn Bolton
  2. A Letter to Innovation Santa — by John Bessant
  3. Preserving Ecosystems as an Innovation Superpower — by Pete Foley
  4. What is a Chief Innovation Officer? — by Art Inteligencia
  5. If You Can Be One Thing – Be Effective — by Mike Shipulski
  6. How to Drive Fear Out of Innovation — by Teresa Spangler
  7. 3 Steps to Find the Horse’s A** In Your Company (and Create Space for Innovation) — by Robyn Bolton
  8. Six Ways to Stop Gen-Z from Quiet Quitting — by Shep Hyken
  9. Overcoming the Top 3 Barriers to Customer-Centricity — by Alain Thys
  10. Designing Innovation – Accelerating Creativity via Innovation Strategy — by Douglas Ferguson

BONUS – Here are five more strong articles published in November that continue to resonate with people:

If you’re not familiar with Human-Centered Change & Innovation, we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook, Twitter or Linkedin feeds too!

Have something to contribute?

Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there (practitioners, professors, researchers, consultants, authors, etc.) who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me.

P.S. Here are our Top 40 Innovation Bloggers lists from the last three years:

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

If You Can Be One Thing – Be Effective

If You Can Be One Thing - Be Effective

GUEST POST from Mike Shipulski

If you’re asked to be faster, choose to be more effective. There’s nothing slower than being fast at something that doesn’t matter.

If you’re given a goal to be more productive, instead, improve effectiveness. There’s nothing less productive than making the wrong thing.

If you’re measured on efficiency, focus on effectiveness. Customers don’t care about your efficiency when you ship them the wrong product.

If you’re asked to improve quality, that’s good because quality is an important element of effectiveness.

If you’re asked to demonstrate more activity, focus on progress, which is activity done in an effective way.

If you’re asked to improve your team, ask them how they can be more effective and do that.

Regardless of the question, the answer is effectiveness.

Image credit: Unsplash

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Measuring and Evaluating Change Success

Offering Insights into Key Metrics and Indicators that can be Used to Assess the Effectiveness of Change Initiatives and Make Data-Driven Decisions

Measuring and Evaluating Change Success

GUEST POST from Art Inteligencia

Change is inevitable in today’s fast-paced business environment, and organizations must effectively manage and evaluate their change initiatives to drive success. Assessing the impact of change requires measurement and evaluation based on key metrics and indicators that provide valuable insights into the effectiveness of ongoing initiatives. In this thought leadership article, we will explore the significance of measuring and evaluating change success and present two case studies showcasing the application of data-driven decision-making in assessing change initiatives.

Case Study 1: Implementing a Digital Transformation Program

Organization X, a multinational company, embarked on a digital transformation journey encompassing various areas, from technology infrastructure to workforce skills development. To measure change success, the following key metrics were identified:

1. Adoption Rate: Tracking the adoption rate of digital tools and technologies across departments and teams provides a measure of overall acceptance and utilization. By analyzing data on the number of employees actively using new tools, applications, or processes, Organization X can assess the progress of its digital transformation efforts.

2. Productivity and Efficiency Improvements: Measuring productivity and efficiency metrics before and after the digital transformation program allows for an evaluation of the impact on operational performance. Parameters such as reduced manual work hours, decreased error rates, or improved cycle times provide valuable insights into the program’s effectiveness.

3. Customer Satisfaction: Monitoring changes in customer satisfaction ratings, feedback, and repeat business can indicate how well the digital transformation program aligns with customer expectations. Surveys, feedback mechanisms, and social media analytics can help capture customer sentiment and identify shifts resulting from the implemented changes.

Through continuous measurement and evaluation of these key metrics, Organization X can assess the impact of its digital transformation program, modify strategies as needed, and make informed, data-driven decisions.

Case Study 2: Restructuring and Change Management in a Service Organization

Organization Y, a service-oriented company, underwent a comprehensive restructuring process to optimize operations and better align with evolving market demands. Key metrics and indicators utilized for measuring change success included:

1. Employee Engagement: Assessing employee satisfaction, motivation, and commitment through surveys, focus groups, or one-on-one discussions measures the success of change initiatives. Improvements in engagement levels indicate that the restructuring efforts positively impacted the workforce.

2. Financial Performance: Analyzing financial indicators such as revenue growth, cost reduction, and profitability pre- and post-restructuring gives insights into the financial impact of organizational changes. Positive changes in metrics demonstrate that the implemented changes led to desired outcomes.

3. Client Retention and Acquisition: Evaluating changes in client retention and acquisition rates provides valuable information about customer perception and satisfaction. Positive shifts in these metrics confirm that the restructuring efforts aligned with client expectations and needs.

By leveraging these metrics, Organization Y was able to measure the effectiveness of its restructuring initiatives, identify areas of improvement, and drive data-driven decision-making to sustain positive change outcomes.


Measuring and evaluating change success through key metrics and indicators is vital for organizations aiming to make data-driven decisions and ensure the effectiveness of their change initiatives. The provided case studies demonstrate how organizations have successfully utilized metrics focused on adoption rates, productivity improvements, customer satisfaction, employee engagement, financial performance, and client retention/acquisition. By consistently assessing these metrics, organizations can gain valuable insights, adapt their change strategies, and achieve long-term success in an ever-changing business landscape.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Effective Communication: Unlocking Collaborative Innovation

Effective Communication: Unlocking Collaborative Innovation

GUEST POST from Art Inteligencia

In today’s fast-paced and interconnected world, effective communication plays a vital role in driving collaborative innovation. Whether it is within organizations or across industries, effective communication allows teams to share ideas, exchange knowledge, and work together towards achieving common goals. This article explores the significance of effective communication and presents two compelling case studies that demonstrate how it can unlock collaborative innovation.

Case Study 1: Pixar Animation Studios

Pixar Animation Studios has revolutionized the animation industry with its groundbreaking films and innovative storytelling techniques. To maintain their competitive edge, Pixar understands the importance of effective communication in driving collaborative innovation among their teams.

One example of effective communication at Pixar comes from the production of their hit film, “Toy Story.” The movie was a result of a collaborative effort between animators, storytellers, and technical experts. Regular meetings and brainstorming sessions were held, allowing team members to contribute their ideas and perspectives. Open lines of communication fostered a creative environment, where everyone felt comfortable sharing their thoughts and challenging existing ideas. This collaborative approach led to the development of fresh concepts and innovative animation techniques, ultimately making “Toy Story” a groundbreaking success.

Case Study 2: Google’s Project Aristotle

Google’s Project Aristotle is an extensive study conducted to understand the factors that contribute to effective team performance within the company. One of the key findings of this study was the significance of effective communication and psychological safety in fostering collaborative innovation.

The research showed that the most successful teams at Google were characterized by open and transparent communication. Team members felt comfortable expressing their ideas, even if they differed from others. This environment of psychological safety allowed for constructive debates and diverse perspectives, ultimately leading to more innovative solutions. Teams that cultivated effective communication practices were more likely to experiment, take risks, and explore new ideas together, driving collaborative innovation across the organization.

Key Takeaways:

1. Active Listening: Effective communication requires active listening, allowing team members to understand each other’s perspectives and build upon their ideas collaboratively. Actively listening to team members fosters an environment of trust and respect, encouraging the generation of innovative solutions.

2. Clear Communication Channels: Establishing clear communication channels ensures that information flows smoothly among team members. Whether it is through regular meetings, online platforms, or project management tools, accessible communication channels facilitate the exchange of ideas, knowledge, and feedback, enhancing collaborative innovation.


Effective communication is the key that unlocks collaborative innovation. The case studies of Pixar Animation Studios and Google’s Project Aristotle demonstrate how organizations can unleash their creative potential by fostering open communication, encouraging active listening, and creating an environment of psychological safety. Embracing effective communication practices allows teams to break down barriers, share ideas, and collaborate more effectively, paving the way for groundbreaking innovation and success.

Image credit: Unsplash

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.