The Lost Tribe of Medicine

The Lost Tribe of Medicine

GUEST POST from Arlen Meyers, M.D.

I can remember opening my medical school acceptance letter. I was, of course, excited to go down a lifelong career pathway, but also, felt joy at knowing that I was accepted into a tribe of international doctors that would welcome me anywhere in the world, who spoke a common language and had a common culture and ethos. A sense of community and belonging is important to mental health.

Research has shown that when employees feel that they belong to a team or organization, they will not only tend to perform better, but also experience higher levels of engagement and well-being. But our feeling of belonging at work has become challenged over the past year as we’ve shifted away from in-person interactions and found ourselves relying on video calls and screen activities to stay connected.

Here is the painting I passed under on my way to class for the first two years at Jefferson Medical College (The Surgical Clinic of Professor Gross/ Thomas Eakins):

Jefferson Medical College

Here is a painting I passed in the halls at the University of Pennsylvania (The Agnew Clinic/ Thomas Eakins):

University of Pennsylvania

Here is the painting of William Osler I passed in the halls of Philadelphia General Hospital:

Philadelphia General Hospital

Here is portrait of Florence Sabin where I work now.

Florence Sabin

One of the preeminent medical and scientific minds of the early twentieth century, Dr. Florence Rena Sabin (1871–1953) was a public servant devoted to improving public health. As the first woman to receive a full professorship at Johns Hopkins University, Sabin was also a successful woman in the medical field at a time when the profession was still dominated by men. In addition to helping Colorado’s fight against polio and tuberculosis, Sabin championed legislation that created the State Health Department in 1947 and successfully lobbied for a variety of other public health improvements. She is regarded as one of the best scientists Colorado has ever produced, and her legacy is honored with a statue in the nation’s capital.

Patrick Hanlon, is his book “Primal Branding”, defines a brand as something people feel something about. He goes on to state that believing is belonging. When you are able to create brands, like the medical profession, that people believe in , you also create groups of people who feel that they belong.

Primal branding is about delivering the primal code. Unlike the four elements of the code in DNA, though, there are seven: the creation story, the creed, the icons, the rituals, pagans, the sacred words and the leader.

Researchers have lumped tribes into 5 stages:

The reality is something else. Unfortunately, in many ways, the medical tribe has become fractious and unaccepting. The results are burnout, depression, suicide, disenchantment and fragmentation of power.

Examples include:

1. Medical education and training that some have described as abusive
2. Turf wars
3. Jealousy, greed and resentment for those who want to upset the apple cart, potentially threatening the cash cow and status quo
4. Marginalizing disruptive doctors
5. Subconscious or implicit bias against colleagues based on race, gender or other factors.
6. Hostility between MD and non-MD “providers”
7. Pushback against scope of practice creep
8. Specialists v generalists
9. Grunts v physician executives and administrators
10. Conflicts in interprofessional relations and care teams.
11. Racism. Is your doctor a racist?
12. Gender pay gaps

Here are 10 reasons why doctors don’t play nice with others.

Plus, all doctors have multiple affiliations and are more engaged with some than others. For example, they have varying levels of engagement with their employer, their specialty association or their local, regional or national medical association. Most tend to go where they are treated best and drop or ignore the others. Mentors,sponsors,coaches and colleagues help with burnout.

Many of us recall with fondness, particularly those who have served in the military, those times we shared with “foxhole buddies” e.g residency training, project teams, shock and trauma units and circumstances, like following mass killings or natural disasters, when the community comes to together. Even the doctor’s lounge is a thing of the past because the real estate is “too valuable” and doughnuts and coffee costs too much.

In many places, doctors have lost their sense of community and attachment to the tribe. The dark underbelly of medicine has damaged the brand.

When was the last time you visited the Museum of Physician Happiness?

Some solutions are:

1. Physician leadership academies that emphasize monitored experiential learning throughout medical school and residency
2. Reform the toxic culture of medical education and residency
3. Hold department chairs and deans accountable
4. Empower physicians to regain control of their destiny
5. Save private practice
6. Regulate overreach of private equity and corporate consolidation
7. Physician innovation and entrepreneurship fellowships
8. Kill most MD/MBA programs
9. Demand interprofessional cooperation or coopetition
10. Teach doctors how to rebuild the medical brand

We should also show more appreciation for each other.

Doctors have lost their sense of belonging. They don’t need a therapist. They need an anthropologist.

Image Credit: Pixabay

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Strategies for Boosting Employee Engagement

Strategies for Boosting Employee Engagement

GUEST POST from Art Inteligencia

In today’s rapidly evolving business landscape, employee engagement is more critical than ever. Engaged employees are not just happier, but they are also more productive, more innovative, and more loyal. Yet, fostering genuine engagement is a challenge that requires deliberate strategies and effort.

Understanding Employee Engagement

Employee engagement is not merely about job satisfaction. It’s about creating an emotional commitment to the organization and its goals. Engaged employees understand their role in the bigger picture, feel valued, and are inspired to contribute to organizational success.

Key Strategies for Boosting Engagement

Below are actionable strategies designed to bolster employee engagement within organizations:

  • Foster Open Communication: Encourage a culture of transparency where employees feel safe to express ideas and concerns. Regularly update teams on company goals and achievements.
  • Offer Professional Growth Opportunities: Invest in training, mentorship, and development programs. A clear path for advancement engages employees and reduces turnover.
  • Recognize and Reward Contributions: Create a recognition program to celebrate achievements and show appreciation. Tailor rewards to individual preferences wherever possible.
  • Cultivate a Positive Work Environment: Ensure a healthy work-life balance, create comfortable workspaces, and promote a supportive and inclusive culture.
  • Empower Employees: Encourage autonomy and resourcefulness by giving employees ownership of their projects and trusting their judgement.

Case Study 1: Tech Innovators Inc.

At Tech Innovators Inc., a software development company, employee engagement was at an all-time low. High turnover and plummeting morale prompted leadership to take action.

Strategy Implementation:

  • Open Communication: Introduced bi-weekly town hall meetings and an anonymous digital suggestion box.
  • Growth Opportunities: Launched a comprehensive skills-building program and clear career progression plans.

Results: Within six months, the company saw a 30% increase in employee satisfaction scores and a significant reduction in turnover. Employees felt heard and valued, driving a surge in innovative project proposals.

Case Study 2: Green Horizon Solutions

Green Horizon Solutions, an environmental consulting firm, struggled with engagement as employees felt their efforts went unnoticed.

Strategy Implementation:

  • Recognition and Rewards: Developed a ‘Horizon Heroes’ monthly recognition program, where peer-nominated employees receive awards.
  • Positive Work Environment: Improved workspaces with ergonomic furniture and introduced wellness sessions, including yoga and mindfulness practices.

Results: The firm achieved an impressive 40% improvement in employee engagement metrics. The newfound positive atmosphere led to increased collaboration and creative solutions, driving business success.

Conclusion

Boosting employee engagement is a multifaceted endeavor that requires commitment from leadership and strategic action. By implementing the aforementioned strategies and adapting them to your organization’s unique culture, you can initiate transformative change that benefits both employees and the organization at large. Remember, engagement is an ongoing journey, and maintaining it demands continuous and conscious effort.

With these strategies, businesses can cultivate an engaged, motivated workforce, ultimately fostering a thriving organizational environment.

Extra Extra: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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Accessibility for All via Principles of Universal Design

Accessibility for All via Principles of Universal Design

GUEST POST from Chateau G Pato

Understanding Universal Design

Universal Design is more than just a set of principles or guidelines—it’s a philosophy and commitment to inclusivity. It challenges us to think beyond traditional standards and embrace designs that cater to diverse needs. The ultimate goal is to craft environments and experiences that are equitable and usable by all, regardless of their abilities, ages, or backgrounds.

The Seven Principles of Universal Design

Developed by a group of architects, product designers, engineers, and environmental design researchers, the principles of Universal Design provide a blueprint for building inclusive experiences:

1. Equitable Use: The design should be useful to people with diverse abilities.

2. Flexibility in Use: The design accommodates a wide range of preferences and abilities.

3. Simple and Intuitive Use: The design is easy to understand, regardless of experience or knowledge.

4. Perceptible Information: The design communicates necessary information effectively.

5. Tolerance for Error: The design minimizes hazards and adverse consequences.

6. Low Physical Effort: The design can be used efficiently and comfortably.

7. Size and Space for Approach and Use: Provides appropriate space for access and use.

Case Study 1: The Success of OXO Good Grips

OXO Good Grips revolutionized the market by using Universal Design to create kitchen utensils that are accessible to all hand types. Their innovative peeler, designed with larger handles and better grip, was originally created for individuals with arthritis. However, it quickly became popular with a broad audience due to its ease of use for everyone.

The OXO design highlights Flexibility in Use and Low Physical Effort, proving the power of inclusive design. By focusing on a specific need—improving usability for arthritis sufferers—the company discovered a universal appeal, demonstrating that designs meant for inclusivity can become market successes.

Case Study 2: Inclusive Design in Public Transportation

Public transportation systems worldwide have started adopting Universal Design principles to make systems more inclusive. For example, the Transport for London (TfL) network integrates tactile paving, audible announcements, and visual displays to assist passengers with various needs.

These modifications embody Perceptible Information and Equitable Use, ensuring that information is communicated clearly to all passengers, including those with visual or hearing impairments. By prioritizing accessibility, TfL has improved the travel experience for countless individuals and set a new standard for transportation services.

Challenges and the Path Forward

While the benefits of Universal Design are clear, challenges such as cost, awareness, and resistance to change remain. Embracing this approach requires robust collaboration, continuous advocacy, and education. It is crucial for innovators, designers, and policymakers to lead the charge in making Universal Design a norm.

Leaders can begin this journey by championing stories of success, engaging diverse communities, and committing to continuous improvement. By doing so, we build a more inclusive world where everyone has equal access to opportunities and experiences.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credit: Unsplash

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Creating an Environment that Fosters Innovation

Creating an Environment that Fosters Innovation

GUEST POST from Art Inteligencia

Innovation, at its core, isn’t a magical spark that ignites in isolation. It’s the byproduct of a carefully cultivated environment – a fertile ground where ideas can germinate, cross-pollinate, and ultimately flourish. As a human-centered change and innovation thought leader, I’ve witnessed firsthand the transformative power of intentionally designing such ecosystems. It’s not just about brainstorming sessions or suggestion boxes; it’s about weaving innovation into the very fabric of an organization’s culture, processes, and physical spaces.

The journey to fostering innovation begins with understanding the human element. People are the wellspring of new ideas, and unlocking their creative potential requires more than just asking them to be innovative. It demands a shift in mindset, a dismantling of fear, and the creation of psychological safety where experimentation and even failure are seen as learning opportunities, not career-ending mistakes.

The Pillars of an Innovative Environment

Several key pillars underpin a truly innovative environment:

  • Psychological Safety: Individuals must feel comfortable taking risks, voicing unconventional ideas, and challenging the status quo without fear of retribution. This requires leaders who actively encourage diverse perspectives and create a culture of trust and respect.
  • Open Communication and Collaboration: Silos stifle innovation. Creating opportunities for cross-functional teams to interact, share knowledge, and build upon each other’s ideas is crucial. This can be facilitated through shared workspaces, collaborative technologies, and intentionally designed interactions.
  • A Growth Mindset: Embracing the belief that abilities and intelligence can be developed through dedication and hard work is fundamental. This mindset encourages continuous learning, adaptation, and resilience in the face of challenges – all essential ingredients for innovation.
  • Empowerment and Autonomy: Giving individuals a sense of ownership and control over their work fosters creativity and engagement. When people feel empowered to explore new approaches and make decisions, they are more likely to generate innovative solutions.
  • Tolerance for Experimentation and Failure: Innovation inherently involves risk. An environment that penalizes failure will quickly stifle experimentation. Instead, organizations should celebrate learning from mistakes and view failures as valuable data points that inform future endeavors.
  • Access to Diverse Perspectives: Innovation thrives on the collision of different viewpoints and experiences. Actively seeking out and valuing diverse backgrounds, skills, and ways of thinking can lead to more creative and robust solutions.
  • Resources and Support: Providing the necessary time, tools, and resources empowers individuals and teams to pursue innovative ideas. This includes dedicated innovation budgets, access to experts, and supportive leadership.

Case Study 1: Google’s “20% Time”

Google’s famous “20% Time” policy, while having evolved over the years, exemplifies the power of providing autonomy and resources for innovation. This policy allowed engineers to spend 20% of their workweek on projects of their own choosing. This seemingly unstructured time led to the development of groundbreaking products like Gmail, AdSense, and Google News.

The success of “20% Time” highlights several key elements of an innovation-fostering environment: autonomy in choosing projects, trust in employees’ intrinsic motivation, and the allocation of resources (time) to explore novel ideas. While the formal policy may have shifted, the underlying principle of empowering employees to pursue their passions remains a cornerstone of Google’s innovative culture.

Case Study 2: IDEO’s Human-Centered Design Approach

IDEO, a renowned design and innovation consultancy, has built its reputation on a deeply human-centered approach. Their process emphasizes empathy, understanding the needs and desires of users, and rapid prototyping and iteration. Their environment fosters innovation through cross-functional teams working in open, collaborative spaces, a strong culture of experimentation where “fail early, fail often” is embraced, and a relentless focus on understanding the user.

IDEO’s success in designing innovative products and services across various industries demonstrates the power of integrating human needs into the innovation process and creating an environment that supports rapid iteration and learning. Their physical spaces are often designed to encourage spontaneous interaction and the sharing of ideas, further reinforcing a culture of collaboration and innovation.

Cultivating a Continuous Cycle of Innovation

Creating an environment that fosters innovation is not a one-time project; it’s an ongoing journey. It requires continuous attention, adaptation, and a commitment from leadership to champion a culture where new ideas are valued, nurtured, and brought to life. By focusing on the human element, building the right pillars, and learning from successful examples, organizations can unlock their collective creative potential and thrive in an increasingly dynamic world.

Extra Extra: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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Transformation Insights

Future Always Wins

“The most damaging phrase in the language is, ‘We’ve always done it this way!”
Grace Murray Hopper

GUEST POST from Bruce Fairley

Nearly a century ago in 1923, General Motors made an evolutionary leap in car design with the chemical expertise of Dupont. Debuting the new Duco paint technology, they introduced consumers to a range of car colors, thus giving the Second Industrial Revolution more variety. This was antithetical to rival Henry Ford’s ‘keep it plain to make it rain’ approach. One car – one color was his contribution to humanity. But the robotic consistency that made Ford a legend also became his Achilles heel as glamor and luxury disrupted the auto business and he was dragged kicking and screaming into the future.

When people say ‘it’s lonely at the top’ – it’s not. It’s crowded with competition. In today’s Fourth Industrial Revolution – or Industry 4.0 – leaders that have the courage to change are able to do what some titans haven’t been able to do.

Pivot. Quickly.

Technological leaps have now advanced to an accelerated rate unprecedented in human history. Change is no longer a left curve surprise, but rather a constant evolution that offers both potentially great reward – and great risk. If growth doesn’t drive change – danger will. Visionary leaders navigate today’s ‘wild west’ landscape with an intelligent team approach. One that re-aligns technology to serve business goals rather than other way around.

But this is not a solo mission. Evolution thrives in collaboration, whether it’s upending an industry or upleveling a medium sized firm into a scalable trajectory. Optimizing the tech-business relationship takes multiple points of expertise and objective study. Where technology currently serves – and where it’s poised to strike is a critical question at the heart of any digital transformation worth undertaking. This may not be obvious at first glance. A previously valuable ‘built to last’ feature may now be hindering ‘built to evolve’ capabilities.

That is one reason why C-Suite leaders often turn to digital transformation firms such as The Narrative Group to fix the gap between their current technological resources and their ambitions. Just as GM partnered with Dupont to dazzle consumers nearly a hundred years ago, corporations that wish to present their best offer to the world need a similar confluence of five positive elements:

  • Collaboration Between Complementary Influencers
  • Creative and Analytical Engagement
  • Smart Use of Technology
  • Human Powered Learnability

And most importantly … The Willingness to Change Because the future always wins.

When I founded The Narrative Group, it was partly in response to this need for collaboration that I saw as critical to a corporation’s evolution. Going a step beyond ‘consulting’ to helping construct a corporation’s best future allows me to contribute to the safeguarding of that future for the many people that rely on a corporation’s healthy bottom line to build their own lives. Human potential is measured not only in outcome but also the way in which that outcome is achieved. Effective collaboration requires three key pillars that support an evolutionary leap:

  • Trust between the internal leadership team and the digital transformation firm hired to consult.
  • Transparency in the process from first contact through recommendations.
  • Trajectory in implementing recommendations in a way that maximizes the potential benefits.

This is part of a larger conversation that I enjoy having with clients and within my own team. I will elaborate on some of these points in future posts, but for now I hope I’ve sparked some reflection about the strength of character great leaders exhibit when they choose to master change rather than be blindsided by it.

If you’re a C-Suite leader that would like to discuss your corporation’s Industry 4.0 evolution and how to advance towards a best future outcome that aligns with your vision, reach out at:

connect@narrative-group.com

Looking forward to continuing the conversation…

Image Credit: The Narrative Group

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Understanding the Circular Economy Model

Understanding the Circular Economy Model

GUEST POST from Chateau G Pato

In the traditional linear economy model, products are made, used, and then disposed of. This take-make-dispose approach has led to significant waste and environmental degradation. The circular economy, on the other hand, offers a regenerative system that promotes sustainability by keeping products, components, and materials at their highest utility and value at all times.

The Basics of a Circular Economy

The circular economy emphasizes designing out waste and pollution, keeping products and materials in use, and regenerating natural systems. It challenges the conventional idea that economic growth is inherently tied to resource consumption and depletion.

At its core, the circular economy seeks to create closed-loop systems where waste is minimized, resources are reused, and every product is part of an ongoing cycle. This model is not just environmentally beneficial but also economically viable, driving innovation and creating new business opportunities.

Case Study 1: The Ellen MacArthur Foundation

The Ellen MacArthur Foundation has been a pivotal player in defining and promoting the circular economy model. Founded in 2010, the Foundation works with businesses, academia, and policymakers to accelerate the transition to a circular economy.

One of their notable projects is the “New Plastics Economy” initiative, aiming to rethink and redesign the future of plastics by creating a framework for a sustainable plastics system. This initiative involves key stakeholders in plastic production and consumption, pushing for innovations in packaging and recycling technologies.

Through collaboration and research, the Foundation has driven significant changes in how plastics are perceived and managed, proving that a circular approach is not only possible but practical and profitable.

Case Study 2: Philips Lighting

Philips Lighting, now known as Signify, is a prime example of a corporation adopting the circular economy model to drive both environmental benefits and economic growth. Philips transitioned from selling lighting products to offering “light as a service.”

This model focuses on providing lighting solutions with a commitment to product rest, remanufacturing, and recycling. Customers pay for the light they use rather than owning the products. This shift encourages Philips to design longer-lasting, easily repairable, and upgradable lighting solutions.

This approach extended the lifespan of their products, reduced resource consumption, and opened new revenue streams. Philips Lighting’s success illustrates how circular strategies can be integrated into business models to drive sustainability and profitability.

Challenges and Opportunities

While the circular economy offers immense opportunities, transitioning from a linear to a circular system is not without challenges. It requires changes in mindset, business models, and infrastructure. Collaboration across industries and sectors is essential to create systems that facilitate a circular flow of resources.

Opportunities abound for those willing to innovate and rethink traditional practices. With consumers increasingly valuing sustainability, businesses that embrace circular principles can enhance brand loyalty, reduce costs, and create competitive advantages.

Conclusion

The circular economy model represents a transformative shift in how we think about resource use and sustainability. By encouraging innovation and collaboration, the circular economy not only conserves resources but also drives economic growth and resilience.

As we look to the future, embracing a circular mindset will be crucial. Organizations, policymakers, and individuals must work together to create a sustainable world, where resources are used wisely and every product lives on as part of a continuous cycle.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credit: Pixabay

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The Key to Product Success is Putting Users First

The Key to Product Success is Putting Users First

GUEST POST from Chateau G Pato

In the fast-paced world of innovation, one principle remains constant: the key to product success is putting users first. As organizations vie for consumer attention, understanding and catering to user needs is paramount. This article explores this concept through case studies, demonstrating how a user-centric approach can lead to groundbreaking products.

Understanding User-Centric Design

User-centric design is more than a buzzword; it’s a philosophy that places the user at the heart of the development process. By focusing on real user problems, companies can create products that are not only functional but also add tangible value to people’s lives.

Case Study #1: Airbnb’s Rise by Solving Real Problems

The story of Airbnb is an exemplary illustration of user-centric design. Founded in 2008, Airbnb began as a simple solution to afford rent. The founders, Brian Chesky and Joe Gebbia, faced a real problem: expensive lodging during busy conference periods. Their response? Rent out air mattresses in their apartment.

From this basic idea, Airbnb evolved by listening intently to user feedback. Early users desired more than just basic accommodations; they wanted unique, personable experiences. By addressing this, Airbnb built a platform that catered to adventure seekers, budget travelers, and everyone in between. Key features were developed based on user input, such as host reviews and detailed profiles, enhancing trust and community.

“Airbnb’s success lies in its ability to align its platform with the evolving needs of its user base, creating an ecosystem where both hosts and guests thrive.”

Case Study #2: How Slack Became Essential for Teams

Slack’s journey to becoming a leading collaboration tool is another testimony to user-centered innovation. Initially started as a communication platform for their internal game development team, the creators of Slack realized that their tool had a universal application that could solve communication woes for many organizations.

Slack’s growth strategy was heavily driven by user feedback. They engaged with beta testers to understand the core issues with existing communication tools. Slack’s features like channels, integrations, and an intuitive interface were direct responses to user needs for more efficient and organized communication.

Even as it scaled, Slack maintained a strong connection with its users, regularly implementing feedback to enhance user experience. This commitment to understanding and responding to user feedback allowed Slack to rapidly become the default workspace for teams worldwide.

“Slack’s user-centric focus transformed it from a small internal tool to a must-have for businesses, simply by addressing user pain points effectively.”

The Principles of User-Centric Success

What can we learn from Airbnb and Slack? Some core principles guide successful user-centric innovation:

  • Empathy: Understand users’ needs, desires, and pain points deeply.
  • Iterative Design: Regularly test ideas and prototypes with real users to refine and improve.
  • Feedback Loops: Create channels for continuous user feedback and be ready to adapt.
  • Value Creation: Ensure that your product not only solves problems but does so in a way that enhances the user’s life.

Conclusion

Putting users first is not just a strategy; it’s an ideology that converts products into essential parts of users’ lives. Whether it’s creating unforgettable travel experiences like Airbnb or simplifying team collaboration as Slack does, the common denominator of successful innovations is their unwavering commitment to user needs. As you embark on your product development journey, remember: the closer you get to your users, the closer you are to success.

By continuously prioritizing the user, businesses can cultivate loyalty, drive growth, and achieve unprecedented levels of success, solidifying their place in the market as indispensable tools, services, or experiences.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credit: Unsplash

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Taking Personal Responsibility – Seeing Self as Cause

Taking Personal Responsibility – Seeing Self as Cause

GUEST POST from Janet Sernack

In our last two blogs on Taking Personal Responsibility, we stated that when people aren’t taking personal responsibility, they cannot be accountable, they will fail in their jobs, and their teams, and fail to grow as individuals and as leaders. Taking personal responsibility is an especially crucial capability to develop self-awareness and self-regulation skills in the decade of both disruption and transformation. It all starts with seeing self as the cause of what happens to us, rather than baling it on the effects events and problems have on us! Where people can learn to recognize the structures at play in their lives and change them so that they can create what they really want to create in their lives, teams, or organizations.

In the last two blogs, we shared a range of tips for shifting people’s location, by creating a line of choice, to help them shift from being below the line and blaming others for their reactive response, to getting above the line quickly.  Through shifting their language from “you, they and them” to “I, we and us” and bravely disrupting and calling out people when they do slip below the line. How doing this allows people to also systemically shift across the maturity continuum, from dependence to independence and ultimately towards interdependence.

In a recent newsletter Otto Scharmer, from the Presencing Institute states “Between action and non-action there is a place. A portal into the unknown. But what are we each called to contribute to the vision of the emerging future? Perhaps these times are simply doorways into the heart of the storm, a necessary journey through the cycles of time required to create change”.

Creating the place – the sacred pause

When I made a significant career change from a design and marketing management consultant to becoming a corporate trainer, one of the core principles I was expected to teach to senior corporate managers and leaders was taking personal responsibility.

Little knowing, that at the end of the workshop, going back to my hotel room and beating myself up, for all of the “wrongs” in the delivery of the learning program, was totally out of integrity with this core principle.

Realising that when people say – those that teach need to learn, I had mistakenly thought that I had to take responsibility for enacting the small imperfections I had delivered during the day, by berating myself, making myself “wrong” and through below the line self-depreciation!

Where I perfectly acted out the harmful process of self-blame, rather than rationally assessing the impact of each small imperfection, shifting to being above the line where I could intentionally apply the sacred pause:

  • Hit my pause button to get present, accept my emotional state,
  • Connect with what really happened to unpack the reality of the situation and eliminate my distortions around it,
  • Check-in and acknowledge how I was truly feeling about what happened,
  • Acknowledge some of the many things that I had done really well,
  • Ask myself what is the outcome/result I want for participants next program?
  • Ask myself what can I really learn from this situation?
  • Consciously choose what to do differently the next time I ran the program.

I still often find myself struggling with creating the Sacred Space between Stimulus and Response and have noticed in my global coaching practice, that many of my well-intentioned clients struggle with this too.

The impact of the last two and a half years of working at home, alone, online, with minimal social interactions and contact, has caused many of them to languish in their reactivity, and for some of them, into drowning in a very full emotional boat, rather than riding the wave of disruptive change.

Being the creative cause

In our work at ImagineNation, whether we help people, leaders and teams adapt, innovate and grow through disruption, their ability to develop true self-awareness and be above the line is often the most valuable and fundamental skill set they develop.

It then enables us to make the distinction that creating is completely different from reacting or responding to the circumstances people find themselves in by applying the sacred pause.

When people shift towards seeing self as the cause they are able to create and co-create what they want in their lives, teams or organization by learning to create by creating, starting with asking the question:

  • What result do you want to create in your life?
  • What is the reality of your current situation?

This creates a state of tension, it is this tension that seeks resolution.

In his ground-breaking book The Path of Least Resistance Robert Fritz, goes on to describe and rank these desired results as “Fundamental Choices, Primary Choices, and Secondary Choices.”

Because there is one thing that we can all do right and is totally in our control – is to shift towards seeing self as the cause and make a set of conscious choices, with open hearts, minds, and wills, as to how we think, feel and choose to act.

“We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.”

We all have the options and choices in taking responsibility, empowering ourselves and others to be imaginative and creative, and using the range of rapid changes, ongoing disruption, uncertainty, and the adverse pandemic consequences, as levers for shifting and controlling, the way we think, feel.

Benefits of seeing self as the cause and being above the line

Applying the sacred pause to make change choices in how we act – and being brave and bold in shifting across the maturity continuum, will help us to cultivate the creativity, interdependence, and systemic thinking we all need right now because it:

  • Helps people self-regulate their reactive emotional responses, be more open-hearted and emotionally agile, and helps develop psychologically safe work environments where people can collaborate and experiment, and fail without the fear of retribution or punishment.
  • Enables people to be more open-minded, imaginative, and curious and creates a safe space for continuous learning, maximizing diversity and inclusion, and proactive intentional change and transformation.
  • Promotes ownership of a problem or challenging situation and helps develop constructive and creative responses to problems and an ability to take intelligent actions.
  • Gives people an opportunity to impact positively on others and build empowered trusted and collaborative relationships.
  • Enables entrepreneurs and innovators to invent creative solutions and drive successful innovative outcomes.
  • Building the foundations for accountability, where people focus their locus of control on what they promise to deliver, enables them to be intrinsically motivated, and take smart risks on negotiating outcomes that they can be counted on for delivering.

Tips for seeing self as the cause and operating above the line

Taking personal responsibility and seeing self as the cause involves:

  • Acknowledging that “I/we had a role or contributed in some way, to the fact that this has not worked out the way “I/we wanted.”
  • Clarifying the outcome or result in you want from a specific situation or a problem.
  • Seeking alternatives and options for making intelligent choices and actions, and using the language of “I/we can” and “I/we will” to achieve the outcome.
  • Replacing avoiding, being cynical and argumentative, blaming, shaming, controlling, and complaining with courageous, compassionate, and creative language and acts of intention.
  • People become victors who operate from “self as cause” where they are empowered to be the creative forces in their own lives by making fundamental, primary, and secondary change choices.
  • Trust your inner knowing and deep wisdom that everything has a specific and definable cause and that each and every one of us has the freedom to choose how to respond to it.

Back to leadership basics

As Stephen Covey says, people need to deeply and honestly say “I am what I am today because of the choices I made yesterday” because it’s not what happens to us, it’s our reactive response to what happens that hurts us.

Being willing to step back, retreat, and reflect on the gap between the results you want, and the results you are getting all starts with stepping inward, backward, and forwards, using the sacred pause, to ask:

  • What happened? What were the key driving forces behind it?
  • How am I/we truly feeling about it?
  • What was my/our role in causing this situation, or result?
  • What can I/we learn from it?
  • What is the result/outcome I want to create in the future?
  • What can I/we then do to create it?

As a corporate trainer, consultant and coach, I found out the hard way that developing the self-awareness and self-regulation skills in taking personal responsibility and seeing self as the cause is the basis of the personal power and freedom that is so important to me, and almost everyone else I am currently interacting with.

It’s the foundation for transcending paralysis, overwhelm, and stuck-ness and activating our sense of agency to transform society and ourselves.

This is the third and final blog in a series of blogs on the theme of taking responsibility – going back to leadership basics. Read the previous two here:

Find out about our learning products and tools, including The Coach for Innovators, Leaders, and Teams Certified Program, a collaborative, intimate, and deeply personalized innovation coaching and learning program, supported by a global group of peers over 9-weeks, starting Tuesday, October 18, 2022. It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of an ecosystem focus,  human-centric approach, and emergent structure (Theory U) to innovation, and upskill people and teams and develop their future fitness, within your unique context.

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Managing Change Effectively with Adaptive Leadership

Managing Change Effectively with Adaptive Leadership

GUEST POST from Art Inteligencia

Hello innovators, change agents, and fellow explorers of the human experience within organizations. Today I want to delve into a topic that is not just relevant, but absolutely crucial in our rapidly evolving world: managing change effectively through the lens of adaptive leadership. We often approach change with a toolkit designed for technical problems – clear definitions, expert solutions, and linear implementation. But what happens when the challenges are less about a faulty engine and more about navigating a complex ecosystem of human behaviors, beliefs, and values?

This is where adaptive leadership shines. Unlike technical challenges, adaptive challenges require more than just expertise; they demand a shift in mindset, a willingness to experiment, and the courage to engage with discomfort. Adaptive leadership, at its core, is about mobilizing people to tackle tough challenges and thrive amidst uncertainty. It’s about understanding that the problem often resides not just “out there,” but within the very system we are trying to change.

The Limitations of Technical Approaches to Adaptive Challenges

Think about it. How many times have you seen a well-defined change initiative fail despite meticulous planning and execution? The reason often lies in the fact that the underlying issues were adaptive, not technical. These challenges involve deeply ingrained habits, conflicting values, and a resistance to stepping outside of comfortable norms. Trying to apply a purely technical solution to an adaptive problem is like trying to fix a relationship issue with a flowchart – it might offer a framework, but it misses the human element, the emotional undercurrents, and the need for collective learning and adjustment.

The Principles of Adaptive Leadership in Change Management

Adaptive leadership offers a different approach, one that emphasizes:

  • Identifying the Adaptive Challenge: Clearly distinguishing between technical problems that can be solved with existing knowledge and adaptive challenges that require new learning and behavioral shifts.
  • Holding Environment: Creating a safe space where individuals and teams can grapple with difficult issues, experiment with new behaviors, and learn from both successes and failures. This involves managing the level of discomfort, keeping it productive without overwhelming people.
  • Regulating Distress: Understanding that change inevitably creates discomfort. Adaptive leaders must manage this distress, preventing it from becoming so overwhelming that it leads to regression or avoidance.
  • Focusing Attention: Directing the organization’s focus towards the most critical adaptive challenges, avoiding distractions and maintaining clarity on the priorities.
  • Giving the Work Back to the People: Empowering individuals and teams to take ownership of the problem and develop their own solutions. This fosters learning, builds capacity, and increases buy-in.
  • Protecting Voices from Below: Ensuring that diverse perspectives, especially those from individuals closest to the work, are heard and considered. These voices often hold crucial insights into the adaptive challenges.

Case Study 1: The Healthcare System Transformation

The Challenge:

A large healthcare system faced increasing costs and declining patient satisfaction despite implementing new technologies and standardized procedures (technical solutions). The underlying issue was a deeply entrenched siloed culture where departments operated independently, hindering communication and integrated patient care. This was an adaptive challenge requiring a shift in culture and collaboration.

The Adaptive Leadership Approach:

The CEO recognized this as an adaptive challenge and initiated a series of cross-functional workshops focused on understanding patient journeys and identifying pain points from multiple perspectives. Instead of dictating solutions, leadership facilitated dialogue, encouraged experimentation with new collaborative models, and created “safe-to-fail” pilot projects. They actively listened to frontline staff, whose insights often challenged existing assumptions. The “holding environment” was created through transparent communication, acknowledging the discomfort of breaking down silos, and celebrating small wins in collaboration.

The Outcome:

Initially, there was resistance and discomfort. However, as cross-functional teams began to see the positive impact on patient care and efficiency through their collaborative efforts, buy-in increased. New communication protocols and shared care pathways emerged organically. While the transformation was gradual and faced setbacks, the system saw a significant improvement in patient satisfaction scores and a reduction in redundant processes. The leadership’s focus on facilitating learning and empowering teams to find their own solutions was crucial.

Key Takeaway: Adaptive challenges require facilitating learning and collaboration, not just implementing top-down solutions. Empowering individuals closest to the problem to develop solutions fosters ownership and sustainable change.

“In today’s complex world, successful leaders are not those with all the answers, but those who can inspire diverse teams to address challenges in creative and innovative ways.” – Braden Kelley

Case Study 2: The Agile Transformation in a Traditional Software Company

The Challenge:

A long-established software company struggling with slow development cycles and a rapidly changing market decided to adopt Agile methodologies. While training and new tools were implemented (technical solutions), the expected improvements in speed and responsiveness didn’t materialize. The core issue was a deeply ingrained hierarchical structure and a risk-averse culture that stifled autonomy and collaboration within development teams. This was an adaptive challenge requiring a significant shift in mindset and organizational structure.

The Adaptive Leadership Approach:

Instead of simply mandating Agile practices, the leadership team focused on creating a “holding environment” where teams could experiment with Agile frameworks and learn from their experiences. They championed small, cross-functional teams with greater autonomy and decision-making power. Leaders actively sought feedback from these teams, even when it challenged existing management practices. They protected early adopters who experimented and sometimes failed, emphasizing learning over immediate perfection. They also began to dismantle some of the rigid hierarchical structures that hindered collaboration.

The Outcome:

The initial transition was bumpy, with some resistance from middle management who felt their authority was being challenged. However, as teams experienced the benefits of increased autonomy and faster feedback loops, momentum built. The company saw a gradual but significant improvement in development speed, product quality, and employee engagement. The leadership’s willingness to “give the work back to the people” and protect those experimenting with new ways of working was critical to overcoming the adaptive challenge.

Key Takeaway: Agile transformations are often adaptive challenges requiring a shift in culture and organizational structure, not just the implementation of new processes and tools. Leadership must foster autonomy and learning.

Embracing the Messiness of Adaptive Change

Managing change effectively with adaptive leadership is not a neat and linear process. It’s often messy, iterative, and requires a high degree of empathy and resilience. It demands that leaders move beyond being problem-solvers to becoming facilitators of learning and growth. By understanding the principles of adaptive leadership and applying them thoughtfully, we can move beyond simply implementing change to truly transforming our organizations and enabling them to thrive in the face of complexity.

The future belongs to those who can navigate uncertainty and mobilize collective intelligence to address adaptive challenges. Let’s embrace this journey together, fostering environments where people can learn, adapt, and ultimately, create a better future.

Stay curious and keep innovating.

Extra Extra: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

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Reducing Employee Churn During the Great Resignation

Reducing Employee Churn During the Great Resignation

For those of you struggling with your staffing levels or with finding talent during these exceedingly challenging times, I have exciting news to share!

My latest commissioned webinar is now available ON DEMAND:

Stop the Madness! How to reduce the risk of employee churn amid the Great Resignation

Synopsis from NICE CXone page:

It’s being called The Great Resignation: Millions of employees leaving their jobs every month! While the trend affects every industry, nowhere else is it felt more acutely than in contact centers. How do you keep agent churn from derailing your contact center?

Smart organizations know that it’s about more than salaries. Agents want work-life balance, and on the job, great tools and support to help them do their jobs well.

In this On-Demand webinar I explore what’s driving the Great Resignation and how to keep your agents engaged and satisfied.

Learn important strategies for keeping your agents from walking out the door:

  1. How giving agents purpose creates job satisfaction.
  2. How to create flexibility for agents to improve work-life balance.
  3. How to keep hybrid workforces connected and engaged.

Click here to access the webinar

I hope you enjoy it!

Please post any questions below in the comments.

There will be an accompanying white paper available soon.


NOTE: Commissioned thought leadership (articles, white papers, webinars, etc.) to accelerate a company’s sales and marketing efforts (including lead generation) is one of the services I provide in addition to the speeches and workshops I deliver as an innovation speaker.


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