Category Archives: Headlines

Reducing Employee Churn During the Great Resignation

Reducing Employee Churn During the Great Resignation

For those of you struggling with your staffing levels or with finding talent during these exceedingly challenging times, I have exciting news to share!

My latest commissioned webinar is now available ON DEMAND:

Stop the Madness! How to reduce the risk of employee churn amid the Great Resignation

Synopsis from NICE CXone page:

It’s being called The Great Resignation: Millions of employees leaving their jobs every month! While the trend affects every industry, nowhere else is it felt more acutely than in contact centers. How do you keep agent churn from derailing your contact center?

Smart organizations know that it’s about more than salaries. Agents want work-life balance, and on the job, great tools and support to help them do their jobs well.

In this On-Demand webinar I explore what’s driving the Great Resignation and how to keep your agents engaged and satisfied.

Learn important strategies for keeping your agents from walking out the door:

  1. How giving agents purpose creates job satisfaction.
  2. How to create flexibility for agents to improve work-life balance.
  3. How to keep hybrid workforces connected and engaged.

Click here to access the webinar

I hope you enjoy it!

Please post any questions below in the comments.

There will be an accompanying white paper available soon.


NOTE: Commissioned thought leadership (articles, white papers, webinars, etc.) to accelerate a company’s sales and marketing efforts (including lead generation) is one of the services I provide in addition to the speeches and workshops I deliver as an innovation speaker.


Image credit: Pixabay

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Powering Monday Night Football with Feet?

Shell Kinetic Soccer Field in BrazilElectricity.

It’s not exactly cheap, and in rapidly modernizing countries (or even U.S. municipalities with budget woes) the idea of illuminating a neighborhood soccer field so kids and adults can play at night (especially in a poorer neighborhood), might seem like an impossibility.

But a couple of weeks ago Pelé (the Brazilian soccer player) and Shell (the global oil – ahem energy company) this week showed off a soccer revolution, a field located in the heart of Morro da Mineira, a Rio de Janeiro favela, capable of capturing the kinetic energy created by the movement of players around the field and combining it with nearby solar power to provide a source of renewable electricity for lighting the field.

The field uses two hundred high-tech, underground tiles to capture the energy created by players running around the field, along with energy created by solar panels next to the field and stores it in batteries next to the field. These new floodlights provides the players with a lit field and everyone else in the favela a safe and secure community area at night.

Until it was redeveloped by Shell, the soccer field was largely unusable and many young people were forced to play in the streets. The Morro da Mineira project shows how creative ideas delivered through committed partnerships can shape neighborhoods and transform communities.

The effort is a component of the Shell #makethefuture program, which endeavors to inspire entrepreneurs and young people to see science and engineering as potential career choices, and hopes to inspire both to use their minds to develop energy solutions for our planet’s future. The kinetic technology used at the soccer field was developed by a UK Shell LiveWIRE grant, which is designed to be a catalyst for young students and entrepreneurs seeking to grow promising ideas into viable and sustainable businesses.

Could we someday see a World Cup match lit by the players or maybe even a Monday Night Football game?

Only time, and a continued commitment to advancements in renewable energy generation and storage, will tell.

For other interesting kinetic energy inventions (and potential innovations), continue reading here (link broken).

Image Source: Treehugger


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Will Health Sensors Make iWatch the Must Have Wearable?

iWatch Concept with Health SensorsBack in the 1990’s NBC referred to Thursday night as must watch television, and when it comes to making the transformation from invention to innovation, an innovation often needs a ‘Must Have’ feature.

So, with rumors swirling about the potential introduction today of an Apple iWatch, will Health Sensors make the iWatch a ‘Must Have’ or a ‘Must Wear’?

Will the iWatch do to the Fitbit and Nike Fuelband what the iPhone did to the Flip video camera?

If so, it will be yet another example of how it is more important to build a product or service that moves people. Move them not in a spiritual way (although creating something akin to a spiritual experience can help), but in an emotional way where the product or service (through value creation, value access, and value translation) provides enough ‘Must Have’ (or at least ‘Must Try’) to move people to abandon their existing solution (even if it is the ‘Do Nothing’ solution) to try and ultimately adopt your new solution in large numbers.

Moving people in this way is what moves your product or service from being an invention, to being an innovation.

Will the purported ten sensors of the iWatch provide enough entertainment, functionality, and actionable information to make the iWatch a ‘Must Wear’, make it a device that you won’t want to take it off?

If Apple can pull that off, then they will have a huge hit on their hands.

Are they too early like Samsung?

Have they seeded an ecosystem to grow after the launch of the iWatch?

After all it was the ecosystem created around the App Store that turned the iPhone into the market leader, it was the ecosystem created around the iTunes Store (and a Windows version of the software to access it) that turned the iPod into the market leader.

Or is it too early for Apple to launch an iWatch?

What ten sensors would make an iWatch a ‘Must Wear’?

  1. Accelerometer
  2. Pulse monitor
  3. NFC
  4. Blood pressure monitor?
  5. Temperature sensor?
  6. Barometric pressure sensor?
  7. ?
  8. ?
  9. ?
  10. ?

I guess we’ll find out next year.

Image Credit: techradar


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Your Chance to Help Overworked Entrepreneurs

Your Chance to Help Overworked Entrepreneurs

Life for a busy entrepreneur regular working 60 hours a week can lead to a struggle with maintaining a healthy weight. You may find that you are eating out for convenience and getting to the gym very infrequently (if at all). This lifestyle may have been fine through your twenties and early thirties, but after 35, it gets difficult to keep active and you might find those few extra pounds you’ve put on every year are really starting to add up.

Have you had similar struggles?

If you have a way to help motivate overworked entrepreneurs to lay off the takeout and introduce more physical activity into their busy lives, we at Premera would love to hear about it.

Simply post your idea to Premera’s Facebook or Twitter page using the hashtag #IGNITEchange, or as a comment to their stories. You are then automatically entered into a drawing to win a $200 Amazon gift card. Best of all, you have the chance to impact a real person’s life. There will be four chances to win, once every week from now until September 8, 2014 (terms and conditions link expired).

Have a true game-changing idea that will spark families to make lasting, realistic improvements to their health?

Premera is rewarding that type of innovation as well through Premera’s Innovate to Motivate challenge (link expired), which offers a grand prize of $5,000!


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Your Chance to Help Working Professionals

Your Chance to Help Working ProfessionalsToday life in our college years feels somehow more manageable than the hectic pace of the working professional. Somehow it feels like it was easier then to eat reasonably well and to stay in good shape. Recent college graduates feel the pressure to build a strong foundation for a career and a social life, then add in responsibilities like car payments, pets, rent, and student loan debt, and it’s no wonder many working professionals find a focus on a healthy lifestyle often comes last.

With time short, stress high, and energy running low after work, it is often easier to grab a burger or pizza than to make a kale salad, and skip the gym in favor of the siren’s song of Netflix and the couch.

Are you struggling with a similar issue or is this sounding like the problems of a younger you?

Then here is your chance to help working professionals everywhere!
(and possibly win some cash at the same time)

Simply post your idea to Premera’s Facebook or Twitter page using the hashtag #IGNITEchange, or as a comment to their stories. You are then automatically entered into a drawing to win a $200 Amazon gift card. Best of all, you have the chance to impact a real person’s life. There will be four chances to win, once every week from now until September 8, 2014 (terms and conditions link expired).

Have a true game-changing idea that will spark families to make lasting, realistic improvements to their health?

Premera is rewarding that type of innovation as well through Premera’s Innovate to Motivate challenge (link expired), which offers a grand prize of $5,000!


Build a common language of innovation on your team

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Your Chance to Help Middle-Age Guys (and Gals) Get Fit

Your Chance to Help Middle-Age Guys (and Gals) Get FitHere is your chance to help every middle-aged guy (or gal) who’s struggling with the inevitable progression of age. What used to be easy isn’t anymore!

Maybe you (or a friend) used to be a big runner and counted on running to keep weight down and stay active, but lately the motivation to run has waned, and as as a one-trick pony who’s never developed other ways to get regular exercise, with persistent plantar fasciitis that makes anything longer than a one mile walk moderately painful, the weight is starting to accumulate.

How do you re-energize what formerly were healthy eating and workout routines to accommodate the realities of middle age?

Any ideas for new forms of exercise, for establishing new routines that are realistic for an 8 to 6 office worker?

Premera would love to hear your ideas on a middle age makeover.

Simply post your idea to Premera’s Facebook or Twitter page using the hashtag #IGNITEchange, or as a comment to their stories. You are then automatically entered into a drawing to win a $200 Amazon gift card. Best of all, you have the chance to impact a real person’s life. There will be four chances to win, once every week from now until September 8, 2014 (terms and conditions link expired).

Have a true game-changing idea that will spark families to make lasting, realistic improvements to their health?

Premera is rewarding that type of innovation as well through Premera’s Innovate to Motivate challenge (link expired), which offers a grand prize of $5,000!


Build a common language of innovation on your team

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Your Chance to Help Working Moms (and Dads)

Help Working MomsWorking Moms (and Dads) struggle to get a healthy meal on the table for their family every night during the week without resorting to fast food (or any other fast, but unhealthy alternatives).

If you have an idea to help working mothers (and fathers) bring healthy creativity to their weeknight meals we at Premera would love to hear it.

Simply post your idea to Premera’s Facebook or Twitter page using the hashtag #IGNITEchange, or as a comment to their stories. You are then automatically entered into a drawing to win a $200 Amazon gift card. Best of all, you have the chance to impact a real person’s life. There will be four chances to win, once every week from now until September 8, 2014 (terms and conditions link expired).

Have a true game-changing idea that will spark families to make lasting, realistic improvements to their health?

Premera is rewarding that type of innovation as well through Premera’s Innovate to Motivate challenge (link expired), which offers a grand prize of $5,000!


Build a common language of innovation on your team

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Looking at Healthcare Innovation from the Inside Out

Taking a Swing at Healthcare InnovationAfter working for the last decade helping organizations from the OUTSIDE IN:

  • Build innovative marketing strategies
  • Manage multiple, simultaneous, cross-functional business projects
  • Optimize complex processes
  • Create an enterprise-wide innovation-focus

I thought it was time to flip things around and go native, and work with an outstanding organization to make some of these things happen from the INSIDE OUT.

I thought it was also time to dig deeper into an industry, get my hands dirty, and really come to know a particular vertical. And what could be more interesting in this time of rapidly escalating costs and innovation than the healthcare industry?

[Especially with the Affordable Care Act (ACA) going into force here in the USA]

It is with all of this in mind that I am happy to announce that I have taken an internal consulting position with Premera, one of the largest health plans in the Pacific Northwest.

Premera serves 1.5 million people—from individuals and families to Fortune 100 employer groups. Premera’s mission is to provide peace of mind to their customers about their healthcare.

As a result of joining up with Premera, I must also announce for this post and all future posts that the views here (and elsewhere) are mine and mine alone, and do not in any way represent the views of Premera.

This isn’t the end of my publishing here on BradenKelley.com or on Innovation Excellence (now Disruptor League) or the other places that I contribute. In my spare time I will still be writing, and doing the occasional innovation keynote or workshop in various places around the globe.

So, please keep in touch, and stay tuned for more to come!


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Join me at the Front End of Innovation 2013

Join me at the Front End of Innovation 2013From May 5-8, 2013 I will be in Boston, MA for the Front End of Innovation conference at the Seaport World Trade Center which takes place May 6-8, 2013.

Use discount code FEI13BRADEN to save 20% on the event and join me and 600+ innovation managers and thought leaders from around the world who are serious about learning more about the front-end of innovation or improving existing innovation efforts.

I’ll be there leading some thought provoking panel sessions, sharing new insights, and reconnecting with innovation friends (both old and new).

If you’d like to set up a meeting to explore your innovation efforts or needs while I’m there, please contact me.

I’m also willing to hold a FREE train the trainer session to go with all of the other FREE Nine Innovation Roles resources — if enough people are interested. To register your interest please fill out the contact form and make a note in the question field.


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Stop Praying for Education Reform

Stop Praying for Education ReformWhen it comes to education, we should adopt Nike’s famous motto and ‘Just Do It’.

In the United States (and probably many other countries around the world), it has become a popular pastime to complain about the state of the public schools. People complain about school funding, teacher performance, curriculum, class sizes, and more things than I care to remember right now.

And while the Gates Foundation and many other great organizations are trying to come up with new ways to make education delivery and administration better, the fact remains that education funding is likely to get worse (not better) and any reform is likely to take a long time to implement in the face of stiff resistance.

So what are parents to do?

Well, in my interview with Seth Godin at the World Innovation Forum (2010), he suggested that parents are going to have to take increasing responsibility for educating their own children at home AFTER they get home from school. The interview is one of many innovation interviews I’ve done, and is below for your reference:

But, I’ve been thinking lately that while parents may be interested in supplementing the education their children receive at school in order to help them succeed in the innovation economy (a topic for another day), they may NOT possess the knowledge, skills, abilities (or maybe even the desire) to succeed at this admirable task.

I have another idea.

It is time for us as parents and community members to stop praying for education reform, and instead take action. I’ve given you the WHY, now let’s look at the WHO, WHAT, and WHERE.

The WHO

You! Many people have knowledge and skills that they can share with kids. Skills and knowledge that will help prepare the next generation for the realities of a workplace that demands more flexible thinking, creativity, problem solving, and entrepreneurial skills.

The WHAT

Let’s face facts. Today’s schools are designed to mass-produce trivia experts and basic competency in reading, writing, and arithmetic (and maybe some history, science, and other important subjects).

But, to succeed in the innovation economy, the next generation is going to need to be proficient in at least these ten things:

  1. Creativity
  2. Lateral Thinking
  3. Problem Solving
  4. Innovation (of course!)
  5. Interpersonal Skills
  6. Collaboration
  7. Negotiation
  8. Partnerships
  9. Entrepreneurship
  10. And much, much more…

The WHERE

Our workplaces and our schools may be the most common places for citizens in our societies to congregate, but there is another place where we could come together to supplement our childrens’ educations…

Congregations: (a definition)
1. The act of assembling.
2. A body of assembled people or things; a gathering.

Now, the word is often used in a religious context, but not all people are religious (or even belong to a religious congregation). But, we have buildings all over the world that are designed for people to come together to study or pray together – or that belong to the government and can be used by the general public. We can use these buildings as gathering places to educate our children for the innovation economy.

Conclusion

We need to come together as societies and communities and fill the gaps in our educational systems that are unlikely to go away any time soon. We need to stop waiting for others to fix the problems and instead do what we can as individuals by coming together to solve this key challenge for continued prosperity. We must do this now.

Who’s with me?

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