Category Archives: Training

Augmented Expertise

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How XR is Redefining “In-the-Flow” Training

Augmented Expertise XR

GUEST POST from Art Inteligencia

In our relentless pursuit of innovation and efficiency, we often talk about automation, AI, and the promise of a future where machines handle the heavy lifting. But what about the human element? How do we empower our greatest asset – our people – to perform at their peak, adapt to rapid change, and master increasingly complex tasks without being overwhelmed? The answer, increasingly, lies not in replacing humans, but in augmenting human expertise through sophisticated, intuitive technologies.

One of the most compelling frontiers in this space is Extended Reality (XR) for “in-the-flow” training. This isn’t about traditional classroom learning or even simulated environments that mimic reality. This is about bringing learning directly into the operational context, providing real-time, context-aware guidance that enhances performance precisely when and where it’s needed. Imagine a technician performing a complex repair, seeing holographic instructions overlaid directly onto the machinery. Or a surgeon practicing a new procedure with anatomical data projected onto a mannequin. This is the promise of XR in-the-flow training: learning by doing, with intelligence baked into the environment itself.

Beyond Simulation: The Power of Contextual Learning

For decades, training has largely been a pull-based system: individuals seek out knowledge, or organizations push it through scheduled courses. While effective for foundational understanding, this model struggles in dynamic environments where information decays rapidly, and complexity demands immediate, precise application. The “forgetting curve” is a well-documented phenomenon; we lose a significant portion of what we learn very quickly if it’s not applied.

XR in-the-flow training flips this script. It leverages augmented reality (AR) and mixed reality (MR) to provide just-in-time, just-enough, just-for-me information. Instead of abstract concepts, learners engage with real-world problems, receiving immediate feedback and instruction that is directly relevant to their current task. This approach drastically improves retention, reduces errors, and accelerates skill acquisition because the learning is deeply embedded in the context of action.

“The future of work isn’t about replacing humans with machines; it’s about seamlessly augmenting human capabilities with intelligent tools that empower us to achieve more.”

This paradigm shift has profound implications for human-centered design. We’re moving from designing for a user who consumes information to designing for a user who *interacts* with information as an integral part of their physical workflow. The interface becomes the environment, and the learning experience is woven into the fabric of the task itself.

Case Study 1: Transforming Aerospace Manufacturing

Consider the aerospace industry, where precision, safety, and efficiency are paramount. As aircraft become more sophisticated, the complexity of assembly and maintenance tasks escalates, leading to longer training cycles and higher potential for human error. One leading aerospace manufacturer faced challenges with new hires in assembly operations, particularly with intricate wiring harnesses and component installation.

They deployed an AR-based in-the-flow training system using smart glasses. When a technician dons the headset, holographic overlays guide them through each step of the assembly process. Arrows point to specific components, digital models show correct placement, and textual instructions appear precisely where needed. The system can even detect if a step is performed incorrectly and provide immediate corrective feedback. The results were dramatic: training time for complex tasks was reduced by 30%, and error rates plummeted by 40% in pilot programs. More importantly, new employees felt more confident and productive much faster, leading to higher job satisfaction and retention.

Case Study 2: Revolutionizing Healthcare Procedures

In healthcare, the stakes are even higher. Doctors, nurses, and technicians constantly need to learn new procedures, operate complex medical equipment, and adapt to evolving protocols. Traditional methods often involve classroom sessions, practice on mannequins (away from the real patient context), or observation, which can be time-consuming and resource-intensive.

A major hospital network implemented a mixed reality training solution for surgical residents learning a minimally invasive procedure. Using an MR headset, residents could visualize a patient’s internal anatomy (from MRI or CT scans) as a 3D hologram directly superimposed onto a high-fidelity surgical mannequin. The system provided real-time guidance on instrument placement, incision angles, and potential risks, all without obscuring the physical tools or the training environment. This allowed residents to practice repeatedly in a highly realistic yet safe environment, receiving immediate visual and auditory feedback. The program demonstrated a significant increase in procedural proficiency and a reduction in the learning curve, leading to better patient outcomes and increased surgeon confidence.

The Ecosystem of Augmented Expertise

The innovation in this space is fueled by a dynamic ecosystem of companies and startups. Microsoft with its HoloLens continues to be a leader, providing a robust platform for mixed reality applications in enterprise. Magic Leap is also making strides with its advanced optical technology. Specialized software providers like PTC (Vuforia), Scope AR, and Librestream are developing powerful authoring tools and platforms that enable companies to create their own AR work instructions and remote assistance solutions without extensive coding. Startups like DAQRI (though recently restructured) have pushed the boundaries of industrial smart glasses, while others focus on specific verticals, offering tailored solutions for manufacturing, logistics, and healthcare. The competition is fierce, driving rapid advancements in hardware form factors, content creation tools, and AI integration for more intelligent guidance.

The Path Forward: Designing for Human Potential

The shift towards XR in-the-flow training is more than just a technological upgrade; it’s a fundamental rethinking of how we empower the human workforce. It’s about recognizing that expertise isn’t just accumulated knowledge, but the ability to apply that knowledge effectively in complex, dynamic situations. By integrating learning directly into the flow of work, we unlock unprecedented levels of productivity, safety, and human potential.

For leaders in human-centered change, innovation, and experience design, this presents a massive opportunity. We must move beyond simply adopting technology and focus on designing holistic systems where the technology seamlessly serves the human. This means:

  • Empathy Mapping: Truly understanding the challenges, cognitive loads, and pain points of front-line workers.
  • Iterative Design: Prototyping and testing XR solutions directly with users to ensure they are intuitive, non-intrusive, and genuinely helpful.
  • Ethical Considerations: Addressing concerns around data privacy, cognitive overload, and the psychological impact of constant augmentation.
  • Integration Strategy: Ensuring XR training solutions are integrated with existing learning management systems and operational data streams.

The future of work is not just augmented reality; it’s augmented human capability. By embracing XR for in-the-flow training, we are not just making tasks easier; we are making our people smarter, more adaptable, and ultimately, more valuable. This is true innovation, designed with humanity at its core.

Disclaimer: This article speculates on the potential future applications of cutting-edge scientific research. While based on current scientific understanding, the practical realization of these concepts may vary in timeline and feasibility and are subject to ongoing research and development.

Image credit: Pexels

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Your Legends Define Your Culture

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Your Legend Defines Your Company Culture

GUEST POST from Shep Hyken

It was about 50 years ago, in or around the mid to late 1970s, when a brand’s legendary story was born. This true story perfectly articulates this brand’s culture. It perfectly demonstrates how empowered employees should act and defines how customers should be treated. The story is Nordstrom’s legendary tire story.

The short version of the story is that a customer brought a pair of tires into a Nordstrom store in Fairbanks, Alaska, and asked to return them. He insisted he purchased them at that location. Craig Trounce, the store associate who was working that day, gave the customer a refund.

Obviously, Nordstrom doesn’t sell tires—and never did. However, in 1975, Nordstrom purchased three retail stores owned by Northern Commercial Company, which did sell tires. Once Nordstrom took over the stores, it restocked them with its own inventory, which didn’t include tires.

According to the story on the Nordstrom website, “Instead of turning the tires away, Craig wanted to do right by the customer, who had driven more than 50 miles with the intention of returning these tires. Knowing little about how tires are priced, Craig called a tire company to get their thoughts on how much the tires were worth. He then gave the customer the estimated amount, took the tires and sent him on his way.”

That story became the legend that defines Nordstrom’s culture. So, as a leader of your organization, what story does your company or brand have that defines your culture? If you don’t have one, maybe it’s time to find it. And it’s never too late.

John W. Nordstrom and his partner, Carl F. Wallin, opened their first store, a shoe store, in 1901. It wasn’t until 22 years later that they had their second store. In 1963 the store expanded beyond shoes and started selling clothing, and in 1971, the company went public and officially changed its name to Nordstrom.

The point is that it took almost 75 years for a company that already had a reputation for delivering an excellent service experience to create its legend. This single act of customer service has been told countless times in training sessions, books, articles and keynote speeches. It’s not just about tires or refunds. It’s about empowering employees to make good decisions. It’s about emphasizing a company’s culture. And if you could monetize it, how much money would a company have to pay to generate the positive PR this created for Nordstrom?

Many other companies have similar stories. Some of the more recognizable brands with “legend status” stories can be found through a Google search and include the Zappos 10-hour phone call that some say is an all-time customer service call record, the story of how empowered employees at the Ritz-Carlton are allowed to spend up to $2,000 to solve guest problems and many more.

So, what’s your legend? And if you don’t know, how do you find it?

I’m going to bet there is some account of how someone in your organization responded to a customer or did something of note that is worth sharing and turning into your version of the Nordstrom tire story. That’s the place to start. And the best way to go about it is to simply ask every employee to share their favorite story about how they created an amazing experience for one of your customers.

In this first round, don’t make this a huge writing assignment. Just ask for a few sentences. From there, someone (or a team) will sift through the responses and look for five or 10 that stand out. You’re looking for:

  1. moments in which employees went above and beyond
  2. situations that perfectly demonstrate your values
  3. stories that are simple to tell but powerful in impact

Then go back to the sources of these stories and ask for more detail. In a short time, you’ll have several great stories to consider. And in the process, you’ll also discover ideas based on these stories to turn into “best practices” examples that other employees can learn from and emulate.

Your service legend doesn’t need to involve tires or thousand-dollar gestures. It simply needs to authentically represent who you are as a company and what you stand for. The best legends aren’t manufactured. They’re discovered in the everyday actions of employees who truly understand and embrace your culture. When you find your story, celebrate it, share it and let it inspire the next generation of customer service excellence in your organization. After all, somewhere in your company today, an employee might be creating the next legendary story that will define your culture for years to come.

Image Credit: Pexels

This article originally appeared on Forbes.com

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Diverge and Disrupt Your Way to Success

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Diverge and Disrupt Your Way to Success

GUEST POST from Janet Sernack

I have earned my stripes as a rebellious maverick and serial misfit, who, until today, seldom feels content with complying with the status quo, especially when confronted by illogical, rules-bound, conventional, and conforming behaviors. My constant and disruptive search for new horizons has enabled me to make many professional changes and reinventions – from graphic to fashion designer, retail executive, design management consultant, culture and change management consultant, corporate trainer, group facilitator, executive, leadership and team coach, start-up entrepreneur, innovation coach, and award-winning blogger and author who has thrived by being different and disruptive. We need to reframe disruption to increase the possibilities for game-changing inventions and innovations to succeed in an uncertain and unstable future.

Through real-life experiences and by teaching, training, mentoring, and coaching others to learn, adapt, and grow by conquering high peaks and engaging in stimulating adventures, I have come to understand that being open to continuous disruption and constant reinvention is essential for survival and success in our chaotic and uncertain world.

This sense of restlessness continues to spark disruptive and creative changes in my life; as a result, it has taught me several key distinctions —being braver, daring, courageous, responsible, and accountable — throughout my forty-year professional career, which has spanned a period of being different and disruptive.

Being different and disruptive has allowed me to reach new inflection points, absorb new information, build new relationships, establish new systems and modalities, and elevate my confidence, capacity, and competence as an innovator through consulting, training, and coaching in innovation.

How does this link to being innovative?

This relates to innovation because when people impose barriers and roadblocks to innovation, they unconsciously inhibit and resist efforts to learn new ways of enacting constructive and creative change while being different and disruptive.

  • The crucial first step in managing this is to accept responsibility for recognizing and disrupting your internal structures, mental models, mindsets, and habitual behaviors.
  • The next step involves leveraging your cognitive dissonance to create cracks, positive openings, doorways, and thresholds, thus making space for profound changes that enable you to challenge accepted norms.
  • Finally, safely exit your comfort zone, unlearn, learn, and relearn variations in how you feel, think, and act to remain agile, adaptive, and innovative during uncertain and unstable times.

These three elements help you stand out and be disruptive, maximizing differences and diversity by fostering inquisitiveness and curiosity, and developing self-regulation strategies to manage your unconscious automatic reactions or reactive behaviors when faced with change imperatives, including digital transformation, cultural change programs, and innovation initiatives.

Being brave and different

Some of you come from learning environments that label students who challenge teachers or their learning processes as different, disruptive, and rebellious. These students are often punished, threatened, or ignored until they comply with the accepted norms and conform. This diminishes the possibilities and opportunities of maximizing diversity, difference, and disruption as catalysts for change and creativity in the classroom.

As a result, some individuals develop “negative anchors” due to being labelled as different or disruptive and learn how to act or speak to avoid their teacher’s displeasure and disapproval. This leads many to either rebel or adopt more compliant behaviors that keep them out of trouble. Those who choose to rebel miss the chance to benefit from the diversity and inclusion offered in the classroom and traditional education processes.

Only exceptional teachers and educators are curious and question why some individuals think or behave differently. Often labelled as “troublemakers,” these individuals tend to be alienated from the more compliant students, leading many “disruptive” students to fall by the wayside, unable to progress and achieve their full potential. Many of these “deviants” seek alternative ways of becoming socialized and educated. In contrast, others experience exclusion and social and intellectual alienation rather than maximizing the possibilities of being different and disruptive to the world.

  • Finding the courage to rebel.

Alternatively, many found the courage and resilience to persist in our rebellion and challenge the status quo. By being different, disruptive, and diverging from the norm, many of us changed our game and, ultimately, the world! People achieved this by thinking thoughts no one else considered and taking actions no one else pursued, flipping conventions on their heads and making the ordinary unexpected through difference and disruption.

The outdated labels and negative associations tied to being different and disruptive have become ingrained in the organizational mindset through schools and educational institutions. These continue to create paralyzing, fear-driven responses to embracing change and adopting innovation. This often hinders organizations from fully embracing people’s collective intelligence, developing the skills and maximizing the possibilities and creativity that disruption, diversity, inclusion, and difference present:

  • Diversity, inclusion, difference, and disruption are essential tools for thinking differently in ways that change the business landscape!
  • Disruptive, deviant and diverse teams that differ significantly and challenge the status quo can think the unthinkable, surprising the world with new inventions and unexpected solutions through their disruptive, collaborative, and creative thinking strategies, which are crucial for innovation success.

Being the disruptive change

Choosing the self-disruption path forces you to climb steep foothills of new information, relationships, and systems to take the first steps toward becoming the change you wish to see in the world.

  • Reframing Disruption

For many, even the word ” disruption ” is perceived as unfavorable and intimidating. When we were confronted at school by disruptive students, we would duck for cover to avoid the teacher’s wrath.  Similarly, in group and team projects where one person opposes, argues, dominates the conversation, and doesn’t pay attention to or listen to anyone else’s opinions, we tend to stay silent and disengage from the discussion.

Many situations and problems require changes, upgrades, or removal of systems or processes, which disrupt the norm. The global pandemic significantly disrupted the traditional 9:00 am to 5:00 pm office workday, leading to the advantages of more flexible work environments where people have adapted to numerous challenges and forged a new working world.

This prompts us to reconsider how we might reframe disruption from its typical definition.

Original Definition of Disruption (Oxford Dictionary): “Disturbance or problems which interrupt an event, activity, or process.”“Radical change to an existing industry or market due to technological innovation” Reframing Disruption“An opening, doorway and threshold for intentionally disturbing or interrupting an event, activity, or process positively, constructively to effect radical changes that contribute towards the common good (people, profit and planet) differently.

Yet complacent, inwardly focused, conventional business methods result only in continuous or incremental disturbances or changes. In contrast, being different and safely disruptive to activate profound interruptions to business as usual is required to transform the business game.

Disruption without a positive, constructive, value-adding intent and relevant context makes people fearful and anxious. Many individuals have blind spots regarding how their fear-driven learning or survival anxieties negatively affect their effectiveness and productivity. They may even attempt to mask their fears and learning shortcomings by pretending to know things they don’t.

It starts with disrupting yourself.

Personal or self-disruption opens pathways for self-discovery, self-transformation, and innovation in a volatile and chaotic world where disruptive change is constant and inevitable. 

This involves becoming emotionally energized and mentally stimulated by engaging in a journey of continuous discovery that maximizes the value and benefits of being different and disruptive. It includes a commitment to ongoing learning and a willingness to identify and take smart risks, reframe, and embrace constraints as catalysts for creative thinking. This approach involves failing fast to learn by doing, generating ground-breaking ideas, and taking unexpected and surprising right turns that lead to new ways forward. Particularly as we explore what AI can do and what it should do, we need to ensure that our courageous and rebellious traits support its development and applications to help build a brighter future for all.

Being different and disruptive shifts the needle, increasing the possibilities for game-changing reinventions and innovations. Co-creative relationships with AI can support us in restructuring and reimagining how we approach customers, markets, communities, and the world in unprecedented ways. 

This is an excerpt from our upcoming book, Anyone Can Learn to Innovate, which is due for publication in late 2025.

Please find out more about our work at ImagineNation™.

Please find out about our collective learning products and tools, including The Coach for Innovators, Leaders, and Teams Certified Program, presented by Janet Sernack. It is a collaborative, intimate, and profoundly personalized innovation coaching and learning program supported by a global group of peers over nine weeks. It can be customized as a bespoke corporate learning program.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of an ecosystem-focused, human-centric approach and emergent structure (Theory U) to innovation. It will also up-skill people and teams and develop their future fitness within your unique innovation context. Please find out more about our products and tools.

Image Credit: Pexels

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Is it Time to ReLearn to Work?

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Is it Time to ReLearn to Work?

GUEST POST from Geoffrey A. Moore

In white-collar industries where remote work is not only viable but often highly productive, we are still struggling to find a post-pandemic formula for integrating office attendance into our weekly routine. Continuing to waffle, however, does no one any good, so we need to get on with things. Part of what has been holding us back is that we have been talking about getting back to the office as an end. It is not. It is a means. The question it begs is, what is the end we have in mind? Why should we get back to the office?

Let’s start by eliminating one reason which gets frequent mention—we can manage better. This is not a good why. Supervision is an artifact of a prior era. Digitally enabled work logs itself, and we can hold each other accountable for all our KPIs, OKRs, and MBOs without having to be collocated. Managers may feel more in control with people in sight, but that is a poor return on the overall commute investment entailed.

A far better reason to return to the office is to reactivate learning. The biggest problem with remote work is that we do not learn. Specifically, we do not:

  • Learn anything new about ourselves, because we need the input of others to do so.
  • Learn new soft skills, because online courses don’t cut it.
  • Learn about our teammates, because video calls lack the needed intimacy.
  • Learn about our customers, because we need to go to their offices to do so (going to our offices would at least let us share the ride)
  • Learn about the current state of our company, because that kind of thing never gets published.

In short, just as our children experienced a learning gap at school, so we inherit the same dynamics with remote work. We consume the skills we have, but we do not develop the ones we need next. We are harvesting, but we are not seeding, and there will be a reckoning if we do not alter our course.

So, there is a good why for returning to the office, but that in turn begs the question of how? Here we need to be clear. We do not know how. We do not know what is the right formula. Unfortunately, waiting won’t help either, so now what?

Let me suggest that the best course of action is to implement a clear policy effective immediately with the following provisos.

  1. We publicly acknowledge that we suspect this policy is wrong.
  2. We are putting it in place for 90 days.
  3. We want everyone to abide by it religiously so that we get the right signals.
  4. We will review the policy publicly and transparently after 90 days and implement a new policy at that time.
  5. We will put that policy in place for 90 days, following the same protocols as before.
  6. We will rinse and repeat until no longer necessary.

The point is, we have to get on with getting on, and running the experiment is the fastest way to get there.

That’s what I think. What do you think?

Image Credit: Pixabay

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The Tool for Planning Your 2025 Changes – Flash Sale

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Holiday Sale on Charting Change

Wow! Exciting news for the new year!

My publisher is having a holiday flash sale that will allow you to get the hardcover or the digital version (eBook) of my latest best-selling book Charting Change for 50% off to arm yourself with the very best tools for 2025 change planning!

When you buy the hardcover version of my book directly from the publisher you get FREE SHIPPING worldwide!

I created the Human-Centered Change methodology to help organizations get everyone literally all on the same page for change. The 70+ visual, collaborative tools are introduced in my book Charting Change, including the powerful Change Planning Canvas™. The toolkit has been created to help organizations:

  • Beat the 70% failure rate for change programs
  • Quickly visualize, plan and execute change efforts
  • Deliver projects and change efforts on time
  • Accelerate implementation and adoption
  • Get valuable tools for a low investment

You must go to SpringerLink for this Cyber Sale:

  • The offer is valid until January 4, 2025 only using code FLSH50

Click here to get this deal using code FLSH50

Quick reminder: Everyone can download ten free tools from the Human-Centered Change methodology by going to its page on this site via the link in this sentence, and book buyers can get 26 of the 70+ tools from the Change Planning Toolkit (including the Change Planning Canvas™) by contacting me with proof of purchase.

SPECIAL BONUS: For a limited time you can also get a hardcover copy of my first best-selling book Stoking Your Innovation Bonfire on Amazon at a nice discount off the cover price – currently 44% OFF while supplies last!

*This offer is valid for English-language Springer, Palgrave & Apress books & eBooks. The discount is redeemable on link.springer.com only. Titles affected by fixed book price laws, forthcoming titles and titles temporarily not available on link.springer.com are excluded from this promotion, as are reference works, handbooks, encyclopedias, subscriptions, or bulk purchases. The currency in which your order will be invoiced depends on the billing address associated with the payment method used, not necessarily your home currency. Regional VAT/tax may apply. Promotional prices may change due to exchange rates. This offer is valid for individual customers only. Booksellers, book distributors, and institutions such as libraries and corporations please visit springernature.com/contact-us. This promotion does not work in combination with other discounts or gift cards.






Arm Yourself for Successful Change in 2025

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Holiday Sale on Charting Change

Wow! Exciting news for the holidays!

My publisher is having a holiday flash sale that will allow you to get the hardcover or the digital version (eBook) of my latest best-selling book Charting Change for 30% off to slide nicely into the Christmas stocking of someone you love or to arm yourself with the very best tools for 2025 change planning!

When you buy the hardcover version of my book directly from the publisher you get FREE SHIPPING worldwide!

I created the Human-Centered Change methodology to help organizations get everyone literally all on the same page for change. The 70+ visual, collaborative tools are introduced in my book Charting Change, including the powerful Change Planning Canvas™. The toolkit has been created to help organizations:

  • Beat the 70% failure rate for change programs
  • Quickly visualize, plan and execute change efforts
  • Deliver projects and change efforts on time
  • Accelerate implementation and adoption
  • Get valuable tools for a low investment

You must go to SpringerLink for this Cyber Sale:

  • The offer is valid until December 31, 2024 only using code HOL30

Click here to get this deal using code HOL30

Quick reminder: Everyone can download ten free tools from the Human-Centered Change methodology by going to its page on this site via the link in this sentence, and book buyers can get 26 of the 70+ tools from the Change Planning Toolkit (including the Change Planning Canvas™) by contacting me with proof of purchase.

BONUS OFFER: Until the end of December 31, 2024 you can also save 30% off the regular price of a Change Planning Toolkit™ v13 – Commercial License (Annual), a $369.99 value available for $99.99/year per user, meaning that until the end of the year you can get access to the 70+ tools for all of 2025 for $69.99 using the code HOL30.

ADDITIONAL BONUS: For a limited time you can also get a hardcover copy of my first best-selling book Stoking Your Innovation Bonfire on Amazon at a nice discount off the cover price – currently 50% OFF while supplies last!

*This offer is valid for English-language Springer, Palgrave & Apress books & eBooks. The discount is redeemable on link.springer.com only. Titles affected by fixed book price laws, forthcoming titles and titles temporarily not available on link.springer.com are excluded from this promotion, as are reference works, handbooks, encyclopedias, subscriptions, or bulk purchases. The currency in which your order will be invoiced depends on the billing address associated with the payment method used, not necessarily your home currency. Regional VAT/tax may apply. Promotional prices may change due to exchange rates. This offer is valid for individual customers only. Booksellers, book distributors, and institutions such as libraries and corporations please visit springernature.com/contact-us. This promotion does not work in combination with other discounts or gift cards.






Humanizing Agility

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Humanizing Agility

GUEST POST from Janet Sernack

Like many others, I invested time in isolation during the pandemic to engage in various online learning programs. As a highly credentialed coach to many global Agile and SCRUM leaders in major international and local organizations, I enrolled in an Agile coach certification program and enthusiastically attended all daily sessions. It was a disastrous learning experience, verifying my perception of the Agile community’s focus on a prescriptive rules-driven process to agility. The Agile Manifesto’s  highest priority is satisfying customers through the early and continuous delivery of valuable software; only two of the 12 principles mention people – “Business people and developers must work together daily throughout the project” and “the best architectures, requirements, and design emerge from self-organizing teams.” So, with this in mind, what might be some of the benefits of integrating a technological and process-driven disciplined approach towards humanizing agility?

I am a conceptual and analytical thinker, an entrepreneur, and an innovator who is acknowledged as a global thought leader on the people side of innovation. I also teach, mentor, and coach people to be imaginative, inquisitive, and curious, always asking many open questions. I empower, enable, and equip them to become change-agile, cognitively, and emotionally agile and develop their innovation agility. The presenters responded to my method of inquiry by assuming that I knew nothing about Agile despite knowing nothing about my background.

As a result, they failed to certify me without communicating or consulting with me directly, despite my meeting all of the course evaluation criteria and having more than 10,000 hours of facilitation and more than 1,000 hours of coaching experience on the people side of change. I also have a comprehensive background in humanizing total quality management, continuous improvement, and start-up methodologies in major organizations.

I contacted the training company and challenged their decision, only not to be “heard” and be paid lip service when confronted by a rigid, linear, conventional, disconnected approach to agility and its true role and capability in catalysing change, innovation and teaming.

This is especially true considering the senior SCRUM and Agile leaders I was coaching at the time experienced very few problems with Agile’s disciplined process and technological side. They specifically requested coaching support to develop strategies to resolve their monumental challenges and complex issues involving “getting people to work together daily” and operating as “self-organizing teams.” How do they go about humanizing agility?

Making sense of agility

Despite my disappointment, I bravely continued researching how to make sense of agility and link and integrate it with the people side of change, innovation, and teams. I intended to enable leaders to execute agile transformation initiatives successfully by combining a human-centered approach to agile software development through humanizing agility.  

Agility refers to a leader, team, or organization’s ability to make timely, effective, and sustained changes that maintain superior performance. According to Pamela Myer’s book “The Agility Shift”, – an agility shift is the intentional development of the competence, capacity and confidence to learn, adapt and innovate in changing contexts for sustainable success. We have incorporated this approach into our innovation learning and coaching curriculum at ImagineNation™ and iterated and pivoted it over the past 12 years in empowering, enabling and equipping people to become “agility shifters” by humanizing agility.

Humanizing agility differently

Agility can be humanized and expanded to include change, cognitive, innovation, and organizational agility, all powerfully fueled by people’s emotional energy. This is fundamental to achieving success through non-growth or growth strategies and delivering equitable and sustainable outcomes that will make the world a better place for all humanity.  

It involves identifying pivots, unlearning, learning, and relearning, embracing new approaches, frameworks, and tools, and developing new 21st-century mindsets, behaviors, and skills.

Humanizing agility involves empowering, enabling, and equipping people to be, think and act differently autonomously and competently, especially in the conflicted, chaotic, unstable post-COVID world of emerging unknowns.

Like innovation, agility is contextual.

Humanizing agility supports people to adapt, grow and thrive, become nimble by enabling:

  • Teams to deliver product releases as shorter sprints to collect customer feedback to iterate and pivot product development.
  • Leaders, teams, and organizations respond quickly and adapt to market changes, internally and externally.
  • People must think and feel and be able to quickly make intentional shifts to be effective, creative, inventive, and innovative in changing contexts.

That empowers, enables and equips people with the mindsets, behaviors, and skills to adapt, grow, and thrive by developing their confidence, capacity, and competence to catalyze and mobilize their power to move quickly and easily, think creatively and critically to make faster decisions and solve complex problems with less effort.  

Humanizing Agility – The Five Elements

1. Emotional energy

Emotional energy is the catalyst that fuels creativity, invention, and innovation.

Understanding and harnessing this energy inspires and motivates individuals to explore and embrace creative thinking strategies in partnership with AI.

Emotional energy catalyses people’s intrinsic motivation, conviction, hope, positivity, and optimism to approach their world purposefully, meaningfully, and differently.

When people are true to their calling, they make extra efforts and are healthier, which positively impacts their well-being and improves their resilience.

2. Change agility

Change agility is the ability to anticipate, respond, be receptive, and adapt to constant and accelerating change in an uncertain, unstable, conflicted world.

It involves developing a new perspective of change as a continuous, iterative, and learning process that has to be embedded in every action and interaction, not a separate standalone process.

Requiring the development of new mental models, states, traits, mindsets, behaviors, and skills to drive business and workforce outcomes that are critical for an organization to survive and thrive through any change.

Change becomes an ongoing opportunity, not a threat or liability, and humanizing agility in the context of change agility is a core 21st-century competency for leaders, teams and coaches.

3.Cognitive agility

Cognitive agility is the extent to which people can adapt and shift their perspectives and thought processes when doing so leads to more positive outcomes. 

Cognitive agility refers to how flexible and adaptive people can be with their thoughts in the face of change, uncertain circumstances, and random and unexpected events and situations. Being cognitively agile helps people break down their neuro-rigidity and eliminate any core fixed mindsets; it supports their neuro-plasticity and develops a growth mindset and ability to perceive the world through multiple lenses and differing perspectives.

Humanizing agility in the context of cognitive agility enables people to make sense of and understand the range of challenges, problems, and paradoxes at the deeper systemic and surface levels, preparing them for smart risk-taking, effective decision-making, and intelligent problem-solving. 

4.Innovation agility

Innovation agility is the extent to which people develop the courage, compassion and creativity to safely deep-dive into and dance with cognitive dissonance—to passionately, purposefully, and apply creative tension and develop neuro-elasticity, to play in the space where possibility lives—between the present state and the desired creative, inventive, and innovative outcome.

To empower, engage, and enable people to use their human ingenuity and harness their collective intelligence to be innovative in the age of AI by adapting and growing in ways that add value to the quality of people’s lives, which is appreciated and cherished.

5.Organizational and leadership agility

Organizational agility involves developing an ability to renew itself, adapt, innovate, change quickly, and succeed in a rapidly changing, uncertain and unstable operating environment. It requires a paradoxical balance of two things: a dynamic capability, the ability to move fast—speed, nimbleness, responsiveness and stability, and a stable foundation—a platform of things that don’t change to provide a rigorous and disciplined pillar.

Organizations and leaders prioritizing humanizing agility also prioritize differing and creative ways of being, thinking and acting. They maintain their strength by focusing on their core competencies while regularly stretching themselves for maximum flexibility, adaptiveness and resilience.

Finally…. Imagine humanizing agility

Imagine what you could do and the difference we could make to people, customers, organizations, communities and the world by humanizing agility in ways that embrace and embody the five elements of agility to harness the human ingenuity and people’s collective intelligence guide vertical, horizontal and transformational changes the world and humanity need right now.

Please find out more about our work at ImagineNation™.

Please find out about our collective learning products and tools, including The Coach for Innovators, Leaders, and Teams Certified Program, presented by Janet Sernack. It is a collaborative, intimate, and profoundly personalized innovation coaching and learning program supported by a global group of peers over 9-weeks. It can be customized as a bespoke corporate learning program.

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Igniting Innovation with Deep Dialogue

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Igniting Innovation with Deep Dialogue

GUEST POST from Janet Sernack

I have just returned from a short sabbatical in Bali, Indonesia, a place of unparalleled beauty, lushness, and deep spirituality. Bali invites and fosters opportunities for retreat, reflection, and replenishment and is a vital space for restoration and renewal. As you may know, a sabbatical is an extended period away from work for study, travel, or personal growth. In my case, it was in response to an invitation to attend a deep dialogue session that included high-level leaders from many countries and sectors of society across the Asia Pacific region.  This entailed days spent in deep listening and inquiring processes involving quietening the mind, accessing the heart and respecting the body within a unique environment. It supported people through their change fatigue, unleashed their emotional energy, and sparked collective intelligence to emerge hopefulness, unity, faith, and possibility in the future of humanity.

It allowed people to emerge, diverge, and converge their positive and creative change choices to transform their worlds.

What is deep dialogue?

Dialogue can be defined as “a sustained collective inquiry into the processes, assumptions, and certainties that structure everyday experience”. The word “dialogue” originates from two Greek roots, ‘dia’ and ‘logos’ suggesting “meaning flowing through.”

It’s important to understand that dialogue is not the same as the often unproductive and mechanistic debates we are familiar with. Deep dialogue is a sustained collective inquiry that sparks collective intelligence through a facilitated process that delves into the values, needs, beliefs, thoughts, feelings, assumptions and certainties that shape our everyday experiences, feelings and thoughts about the future.

Deep dialogue is not just a creative conversation; it involves strategic, collective and insightful inquiry, detached observation, attention and intention, and multi-faceted listening processes.

It requires a willingness to suspend and let go of reactive and defensive exchanges and delve into their systemic causes. It helps to spark people’s collective intelligence to create moments of clarity in resolving complex and critical problems creatively and differently.

In contrast with more familiar modes of inquiry, deep dialogue involves an emergence process. It begins without an agenda and a ‘leader’ but with an accomplished facilitator and without a specific task or decision to make.

One key element in fostering productive dialogue is the role of the facilitator. The facilitator’s task is to co-create a collective holding space that encourages participants to disrupt and safely challenge their habitual thinking processes. This approach is based on the understanding that our problems cannot be solved using the same thinking that created them.

Knowing that we can’t keep on producing the results we want.

Deep dialogue evokes collective intelligence, opening new possibilities for shared thinking and fostering a sense of authenticity, unity and shared purpose in any endeavour.

What are the barriers that often hinder deep and meaningful dialogue?

The constant, relentless impact of accelerating change, disruption, and uncertainty, as well as the ongoing impact of our post-COVID isolation and people’s lack of belonging, never allows or permits us the key moments that enable us to engage in and reap the benefits that deep dialogue offers.

This lack of belonging and isolation are significant barriers to meaningful dialogue that evoke the positive changes we seek in our personal and professional lives.

As a seasoned corporate trainer, facilitator, coach, and consultant, I have observed that many people unconsciously still suffer from emotional overwhelm, causing them to lose their ‘spark’ or emotional energy. They also unconsciously suffer from cognitive overload, with little mental or thinking space to explore the impact of their thoughts and feelings on who they are, which diminishes any positivity, hope, and optimism for themselves, their teams, and organisations today and in the future.

Alternately, it is much easier and more comfortable for some people to be unconsciously reactive, defensive, and singularly focused, never developing their pause power.

By avoiding taking any personal responsibility or being accountable for interrupting their busyness and shifting their inner being, and developing the deliberate calm required to be, think, and act differently in the face of any instability, insecurity, sorrow, or unwellness, they may be experiencing in their hearts and minds.

Upon arrival, I discovered I was also unconsciously doing this despite my regular wellness routine and habits.

During the three-day process, I was encouraged to pay attention and notice how energetically, emotionally, and physically exhausted I felt and how my mind had been kidnapped and overloaded by my unconscious fears and anxiety over the state of the world.

Like many others, I had also unconsciously been wilfully pushing myself as a human doing rather than as a human being.   

This left no space or safe moments for sparking moments of clarity, never mind socialising or connecting with others to spark collective intelligence and consciously effect positive change.

Why is deep dialogue critical in today’s uncertain and disrupted world?

Fortunately, I was supported to enter and engage in deep dialogue, which allowed our group of global leaders to safely interrupt our ‘busyness’, stop, and emerge a range of vital and subtle moments.  

To cultivate and nurture our inner awareness by retreating and reflecting through mindfulness, contemplation, meditation, and silence.  

It awakened us to become conscious of the subtle world that connects our unique cognitive and emotional inner structures of thoughts and feelings to the outer world we mostly unconsciously created and experienced. 

It was a powerful, transformative experience for every one of us.

Because when we change, the world changes.

Choosing to cross the bridge consciously

We can engage in deep dialogue when we are empowered, enabled and equipped to stop, pause, retreat, and reflect.

By being curious, compassionate, and courageous in opening our hearts, minds, and will, we can spark regeneration, replenishment, and renewal of the range of options, choices, and intentions.

We can cross the bridge, individually and collectively, to re-create or co-create a compelling, sustainable, inclusive, and equitable future for everyone.

Anyone can be proactive and evoke creative sparks collectively and collaboratively to unleash our options, choices, and intentions by being in the present and bridging the past with a desirable future.

It is foundational to creating, inventing, and innovating our futures and reclaiming our inner dignity and power over our lives.

To spark our collective intelligence, all leaders must commit to consciously using this moment to create what is possible rather than reacting and passively accepting what might appear inevitable to some of us.

Please find out more about our work at ImagineNation™.

Please find out about our collective learning products and tools, including The Coach for Innovators, Leaders, and Teams Certified Program, presented by Janet Sernack, it is a collaborative, intimate, and profoundly personalised innovation coaching and learning program supported by a global group of peers over 9-weeks, and can be customised as a bespoke corporate learning program.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of an ecosystem focus, human-centric approach, and emergent structure (Theory U) to innovation, and upskill people and teams and develop their future fitness, within your unique innovation context. Please find out more about our products and tools.

Image Credit: Pixabay

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Your Ability to Innovate Determined By Your Ability to Pause

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Your Ability to Innovate Determined By Your Ability to Pause

GUEST POST from Janet Sernack

Many of my coaching clients have recently shared their struggles with feeling tired, emotionally overwhelmed, and cognitively overloaded and are close to burnout.  They attribute these issues to the pervasive and addictive nature of technology, exacerbated by the pandemic and divisive global conflicts, accelerating change and the rise of AI and hybrid work. As a result, many have retreated and frozen into a state of habitual, reactive ‘busyness.’ This affects their overall emotional, physical, and mental health and wellness. It also inhibits their ability to focus, create, invent and innovate and restricts their optimism, hope, and positivity about their future in an unstable and uncertain world.

The Coaching Opportunity

Coaching creates a unique opportunity to partner with people to develop their pause-power to identify the transformative actions to reverse this pervasive phenomenon to flourish in a world of unknowns.

A coaching session usually serves as a first step towards cultivating the pause-power needed to stop, observe, reflect and take valuable time out to rest, replenish, re-energize and reboot. This allows people to courageously notice, attune to, and express their true feelings and thoughts, to disrupt, dispute and deviate them to develop the pause-power required to heal and provide relief, hope and optimism for a better future.

Everyone must cultivate intentional pause-power to empower them to observe and understand their inner and outer worlds. This practice helps them remove distractions, stop multitasking, and break free from the ‘busyness’ that depletes their cognitive, emotional, and visceral resources, putting them in the driver’s seat of their mental and emotional well-being.

Self-reflection and reflective practice become potent tools, enabling people to move away from reactivity and short-term focus and towards taking the transformative actions to adapt, create, invent, and innovate. 

Hitting Your Pause Button

Being adaptive, creative, inventive and innovative involves consciously taking your hands off the controls and encouraging yourself and others to notice and disrupt your habitual and addictive ‘busyness’ (time scarcity + task focus).

This awareness is the first step towards reclaiming your focus and attention so that you can engage with and interpret the modern world rather than try to control it or withdraw from it.

Being willing to take a break and hit the ‘pause button’ stops your continuous cycle of doing. It focuses your attention on breaking limiting beliefs or unresourceful patterns and provides a support structure for applying rigorous perception practices to our daily lives.

Using pause-power to create a place, as recently described by Otto Scharmer from the Presencing Institute:

 “Between action and non-action, there is a place. A portal into the unknown. But what are we each called to contribute to the vision of the emerging future? Perhaps these times are simply doorways into the heart of the storm, a necessary journey through the cycles of time required to create change”.

What Does Pause-Power Involve?

A pause is created when you suspend activity, a time of temporary disengagement when you no longer move towards any goal. It can occur amid almost any activity and can last for an instant by taking a deep breath to get grounded, for minutes to become mindful or to take a rest, for hours to enjoy a well-deserved break, or for years to experience life in a different culture or place.

Intentionally pausing enables you to take time between your range of habitual, largely unconscious reactive responses; it helps our brain’s executive function utilize the valuable ‘empty spaces’ between stimulus and response and between different ideas. It creates a space open to options and choices for being, thinking and acting differently.

Doing this allows you to notice and disrupt unresourceful and habitual auto ‘stimulus-response’ default patterns, which usually occur when things go wrong, you make a mistake and fail, or you dive into blaming, shaming or avoiding others as part of our naturally wired defence mechanisms.

Radical Acceptance

Learning to pause is one of the critical steps in innovation because it helps you initiate a practice of radical acceptance. This requires embracing uncertainty, or ‘what is’ truly happening in the present moment, relationship, or situation, by accepting things just as they are. 

“During the moments of a pause, we become conscious of how the feeling that something is missing or wrong keeps us leaning into the future, on our way somewhere else. This gives us a fundamental choice in how we respond: We can continue our futile attempts at managing our experience or meet our vulnerability with the wisdom of Radical Acceptance”.

By being willing to dive into an ‘empty space’ from an emergent process, you can unleash possibilities, opportunities, options, and choices towards identifying the transformative actions that create your desired future.  

People who can artfully and skillfully facilitate creative conversations that funnel pause power and co-create valuable ‘empty spaces’ to occur can generate our imagination and curiosity to manifest glorious moments of insights required to emerge creative ideas.  

Pausing also enables you to observe, pay attention, notice, and regulate how your overall nervous system impacts and manages your brain’s functions. This is key to being practical, resourceful, healthy, and productive in the face of volatility, complexity, uncertainty, and accelerating change in our hyper-connected world.  

It also needs rest to do this. By applying our pause-power and giving ourselves some rest, we offer our bodies, hearts, and minds a chance to recharge, keep moving, and work towards taking the transformative actions required to build better workplaces and flourishing futures.

A Valuable Toolkit and Habit

This skill is valuable for everyone to reflect upon, cultivate and master. It is initiated by intentionally stopping by hitting an invisible cognitive ‘pause button’ to observe, pay attention, notice your inner experience, and see yourself as the cause of it.

Developing pause power involves six simple vital steps and questions:

1.Retreat from reacting to the situation – by stepping back into the present moment or time to notice, be with, allow, accept (radical acceptance), and acknowledge ‘what is’ going on internally and externally, and be willing to name it with detachment and discernment.

What is going on for me right now – how am I feeling about it?

2. Step up and out to disrupt yourself and create an opening, doorway, threshold, or empty space – to allow something new to emerge.

What can I learn from this situation?

3. Step up and out to disrupt yourself and create an opening, doorway, threshold, or empty space – to allow something new to emerge.

What can I learn from this situation?

4. Be willing to introduce and explore options and choices that allow you to deviate and refocus your attention on what really matters – taking a rest, having a holiday, completing a project, being a better person, getting a new job, or getting a promotion.

What are some of my options for change?

5. Be inquisitive, curious and open to reimagining, reinventing, and pivoting – an intention, mindset, behaviour, task, goal, or business focus to re-plenish, re-energize, re-engage and re-boot to mobilize yourself.   

How might I feel, think or act differently to achieve my outcome?

6. Step out into the system’s edges – by being calm, hopeful and optimistic, to identify the transformative actions required to move towards and exploring new creative, inventive and innovative solutions for providing value in ways people appreciate and cherish.

What will I do next?

Engaging in a Looking Lab

As many of our ImagineNation community members know, I am currently writing a book on ‘Being Innovative.’ There is a whole chapter on developing pause power to help people engage what Christian Madsbjerg calls in his latest book “Look: How to Pay Attention in a Distracted World” (Riverhead Books) – a Looking Lab, to:

“Get away from your screens, turn off your notifications, go out into the wilds of reality, and look around. Let go of all filters—clichés, conventions, colour corrections, whatever they may be. Try to pay attention to the simple act of seeing.”

He reveals that “if we choose to look for them, there are invisible worlds all around us ready to reveal their magic. The seemingly mundane or average can appear extraordinary, but only if we take the time to notice and see it”.

This is a vital part of our remarkable human capacity to transform through the slow, patient act of observing, attending, noticing, replenishing, re-energizing, re-engaging, and re-booting to take the transformative actions that will help you make the world a better place and achieve your 21st-century growth and success differently.

Please find out more about our work at ImagineNation™.

Please find out about our collective learning products and tools, including The Coach for Innovators, Leaders, and Teams Certified Program, presented by Janet Sernack, it is a collaborative, intimate, and profoundly personalised innovation coaching and learning program supported by a global group of peers over 9-weeks, and can be customised as a bespoke corporate learning program.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of an ecosystem focus, human-centric approach, and emergent structure (Theory U) to innovation, and upskill people and teams and develop their future fitness, within your unique innovation context. Please find out more about our products and tools.

Image Credit: Pixabay

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Learning to Innovate

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Learning to Innovate

GUEST POST from Janet Sernack

One of my coaching clients shared with me recently how she was feeling insecure in her job role and lacking motivation. The company she works for is acknowledged as an entrepreneurial industry leader. Because it is currently being challenged by poor sales performance, it has hunkered down and frozen any change initiatives, learning programs or new projects until mid-2025. My client is in a substantial Research and Development function, crucial to innovation, so we aimed to explore new ways of helping the company use their existing equipment (capital investments) and resources (people and expertise) to design and deliver low-cost and sustainable innovations to the market. To create a focused, meaningful, purposeful role and a values-based motivating opportunity for my client to be proactive, that impacts the company by adding value to the bottom line by improving productivity and cost efficiency because anyone can learn to innovate.

Learning to innovate

As a result of our short time together, my client felt confident and empowered, motivated and energized, to invest time in learning how to apply her current skills and strengths, focus and attention to connect with key people and resources, explore options globally for identifying new business development opportunities, and in developing her technical skillset.

My client enrolled in an online innovation learning program to learn to innovate by acquiring the fundamentals of mindset and behavior changes to shift their thinking and act differently.  

The innovation imperative has shifted

  • Productivity growth needs to accelerate

According to McKinsey and Co, in the article “Investing in Productivity Growth” it’s not only time to raise investment and catch the next productivity wave; the world needs to and can accelerate productivity growth.

“Productivity growth means getting more from our work and our investments. It is especially needed now as the world faces the many challenges of a new geo-economic era. Productivity growth is the best antidote to the asset price inflation of the past two decades, which has created about $160 trillion in “paper wealth” and even larger amounts of new debt”.

  • Adapting to the new net zero reality

The world is currently not on track to meet net-zero targets, yet many opportunities are available to accelerate efforts and help meet de-carbonization goals. Whilst some progress has been made to reduce global carbon emissions, under the current trajectory, the world won’t achieve net-zero emissions even during this century. Again, according to McKinsey and Co., in an article “Adapting to the new net-zero reality”, mitigation efforts alone are no longer sufficient – the world will need to adapt as well by going green, ramping up technologies and increasing investments.

  • Improving cost efficiencies

According to new BCG research, corporate leaders are making better cost management a priority as a hedge against ongoing economic, financial, and political uncertainties, stating that:

“Wholesale cuts are one way to manage costs. However, drastic measures such as sudden workforce reductions may lead to unintended consequences because they fail to address the root causes of inefficiencies. Nor do they position an organization for future success”.

  • Generative Ai is a critical enabler of innovation

Whether the organization focuses on developing new products, services, processes, or business models, Generative AI (GenAI) can enhance and challenge the work of leaders and teams across all phases of the innovation cycle and process.

By learning to innovate through knowing how to generatively question and listen, reveal and challenge operating beliefs and test assumptions to enable them to emerge, diverge, converge and prioritize high-quality creative ideas for change.

According to BCG in a recent article, “To Drive Innovation with GenAI, Start by Questioning Your Assumptions.”

“GenAI’s most prominent contribution is in idea generation and validation—innovation’s divergence and convergence phases. Yet, it can play an even more critical role in helping leaders confront and update the strategic assumptions at the foundation of their business and innovation strategies: the doubt phase of the cycle. Organizations that regularly question their beliefs are more resilient because they are more likely to see and position themselves to benefit from the shifts on which competitive advantage turns”.

The innovation imperative is paradoxical.

Suppose we combine the contradictory features or qualities of developing productivity growth while adapting to the new net zero reality and improving cost efficiencies. In that case, many organizations have reverted to their conventional, business-as-usual focus, relying on Generative Ai to solve their problems.

This demonstrates a typically faddish response to a revolutionary, transformative new invention whilst being avoidant and resisting the urgent need to change by building the fundamental foundations in learning to innovate.

  • Thinking and acting differently

Anyone can learn to innovate, and it starts with allowing, accepting and acknowledging that a business-as-usual focus, avoiding risk, making the tough decisions and resisting change are no longer effective, profitable, or sustainable because:

  • We all know that doing the same thing and expecting a different result is the definition of insanity.
  • We can no longer afford to keep producing the same results that no one wants.
  • We can’t solve the problem with the same thinking that created it; we have to learn how to be, think and act differently to deliver the sustainable and innovative solution we want to have.

Learning to innovate requires a radical strategic shift

  • Harnessing collective intelligence

Anyone can learn to innovate; it’s simply a matter of knowing, combining, leveraging and scaling people’s multiple and collective intelligence – heads/cognition, hearts/emotions and hands/actions.

  • Revealing and closing knowing-doing gaps

Then, we should align these to close the significant knowing-doing gap or disconnect between what people know and what people do.

Everyone knows that innovation is the most impactful lever to use to scale and leverage change, yet are primarily unwilling to pause, stop and take time to retreat from their short-term focus, pay attention and reflect on how to equip people with the innovation fundamentals by getting people’s:

  1. Heads to make sense of innovation and what innovation means by defining and framing it in their organization’s unique context, setting a strategic focus, determining the level of risk involved in achieving it, and mitigating the roadblocks that may arise.
  2. Hearts aligned to embody and enact what innovation means by setting and sharing a passionately purposeful reason for innovation, building change receptivity and readiness for designing and delivering a range of bespoke deep learning processes and equipping people to activate it.
  3. Hands dirty by creating a safe environment where people are encouraged to emerge and share creative ideas and permission and be allowed to experiment by making small bets and mistakes and learning by doing to know what not to do.

Innovation requires a strategic and systemic focus

Innovation is subjective and contextual, so it must be defined and framed in an organization’s unique context.  It requires a strategic and systemic focus, so an organization needs to agree on whether they will choose an incremental, sustainable or disruptive strategy and the level of risk.

The 21st century requires us to unlearn, learn, and relearn a different set of mindsets, behaviors, and skills, and anyone can learn to innovate.

Commitment and conviction to learn to innovate

It’s only through being committed and having the conviction that my coaching client now has – to explore new ways of helping their organizations use their existing capital investments, collective intelligence, people resources, and expertise, supported by Generative AI and deep learning processes, to design and deliver low-cost and sustainable innovations to the market.

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