Category Archives: Digital Transformation

Big News to Share Soon

I have exciting news to share very soon, but I can’t reveal all the details quite yet…

Here is what I can tell you now:

On June 1st I am going to join one of the global leaders in digital transformation advisory services. My mission will be to help clients design compelling experiences, organizational agility, and innovation capabilities at the front end of their digital transformations.

After the Labor Day holiday when I officially start, I’ll reveal the name of the company I’m teaming up with and how we can work together to beat the 84% Digital Transformation failure rate.

Contact me if you’d like to start a conversation about customer experience (CX), organizational change, innovation or digital transformation next week!

Stay tuned!

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550 Quote Slides on Design, Innovation, and Change

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550 Quote Slides on Innovation, Change and Design

Free Downloads for Keynote Speeches, Presentations and Workshops

Looking for a compelling quote for a keynote speech, workshop or presentation on any of these topics?

Innovation
Design
Change
Digital Transformation
Design Thinking
Creativity
Leadership

I’m flattered that people have been quoting my keynote speeches and my first two books Stoking Your Innovation Bonfire and Charting Change.

So, I’m making some of my favorite quotes available from myself and other thought leaders in a fun, visual, easily shareable format.

I’ve been publishing them on Instagram, LinkedIn, Facebook, and Twitter.

But now you can download ten (10) volumes of fifty (50) quote posters, for a total of 550, for FREE from my store:

Volume 1 (#1-50)
Volume 2 (#51-100)
Volume 3 (#101-150)
Volume 4 (#151-200)
Volume 5 (#201-250)
Volume 6 (#251-300)
Volume 7 (#301-350)
Volume 8 (#351-400)
Volume 9 (#401-450)
Volume 10 (#451-500)
Volume 11 (#501-550)

You can add them all to your shopping cart at once and download them for FREE.

Print them, share them on social media, or use them in your presentations, keynote speeches or workshops.

They are all Adobe PDF’s and the best way to add them to your presentation is to:

Put the PDF into FULL SCREEN MODE
Take a screenshot
Paste it into your presentation
Crop it and adjust the size to your liking
Change the background color of the slide to a suitable color (if necessary)

Contact me with your favorite innovation, design thinking, change, transformation, or design quotes and I’ll consider adding them to my library of future downloads.

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The Role of AI in Transforming Employee Productivity

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Empowering the Workforce of Tomorrow

The Role of AI in Transforming Employee Productivity

GUEST POST from Chateau G Pato

Artificial Intelligence (AI) has become a prominent catalyst in reshaping the way businesses operate and function. Beyond its potential to revolutionize various industries, AI holds great potential in enhancing employee productivity and satisfaction. This article delves into how innovative AI technologies are transforming the workplace environment, utilizing two compelling case studies to illustrate its significant role in empowering the workforce of tomorrow.

Case Study 1: Streamlining Administrative Tasks with Intelligent Automation

The financial sector has traditionally been overwhelmed by tedious administrative work that impedes employee productivity. However, by leveraging AI-driven automation tools, organizations can significantly reduce time-consuming manual tasks and foster a more efficient work environment.

Company XYZ, a multinational bank, implemented an AI-powered chatbot named “FinAssistant” to streamline their customer service operations. This virtual assistant effectively handles simple customer inquiries, such as account balance checks, transaction history requests, and basic transaction processing. Consequently, employees previously engaged in these repetitive tasks were freed up to handle more complex and strategic customer issues. As a result, employee productivity soared by 40%, allowing them to concentrate on value-added services, customer relationship management, and generating innovative solutions for clients.

By delegating mundane administrative tasks to AI, organizations empower their employees to focus on high-value activities that require critical thinking and creativity. This not only boosts individual productivity but also enhances job satisfaction and employee engagement.

Case Study 2: Enhancing Decision-Making with AI Analytics

Making informed decisions is crucial for organizations striving to maintain a competitive edge. AI-powered analytics tools can unlock hidden insights within vast amounts of data, enabling employees to make smarter and more data-driven decisions.

Company ABC, a leading e-commerce retailer, utilized AI analytics to optimize its supply chain management. By integrating inventory data, customer behavior patterns, and external market trends, AI algorithms provided real-time recommendations and accurate demand forecasting. This data-driven approach enabled employees to make proactive decisions, such as adjusting inventory levels based on predicted demand and optimizing delivery routes. Consequently, Company ABC experienced a significant reduction in stock-outs and improved delivery efficiency, increasing employee productivity by 25% in the supply chain division alone.

By leveraging AI analytics, organizations empower their employees with valuable insights, enabling them to make faster and more accurate decisions. This not only enhances productivity but also cultivates a culture of innovation and continuous improvement.

Conclusion

The integration of AI technologies in the workplace has proven to be a game-changer in transforming employee productivity. Through the automation of administrative tasks and the provision of actionable insights, AI empowers employees to focus on higher-value activities, leading to increased efficiency, job satisfaction, and innovation.

As AI continues to advance, organizations must not only embrace these transformative technologies but also invest in training and up-skilling employees to adapt to the changing landscape. By aligning AI with human capabilities, businesses can unlock the true potential of their workforce and create a future where AI is an enabler rather than a replacement. Together, humans and AI will shape a productive and thriving workforce of tomorrow.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Unsplash

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The Importance of Alignment

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How to Ensure Your Digital Transformation Plan is Aligned with Your Business Goals

The Importance of Alignment

GUEST POST from Art Inteligencia

Digital transformation has become a critical journey for organizations seeking to thrive in the digital age. However, simply implementing new technologies without aligning them with business goals can result in wasted investments and missed opportunities. This thought leadership article explores the significance of alignment between digital transformation plans and business goals. It will delve into two case studies to illustrate how organizations effectively aligned their digital transformations with their strategic objectives.

Case Study 1: Company X – Aligning Digital Transformation for Enhanced Customer Experience

Company X, a global retail giant, recognized the need to adapt to changing customer expectations and remain competitive in the digital landscape. Their primary business goal was to elevate customer experience and boost brand loyalty. To achieve this, they embarked on a comprehensive digital transformation plan with a strong alignment strategy.

Firstly, Company X invested in state-of-the-art customer experience management tools, gathering data from various touchpoints and analyzing customer behavior. This facilitated targeted marketing campaigns, personalized recommendations, and seamless interaction across digital channels.

Secondly, their transformation plan focused on integrating digital platforms and optimizing user interfaces. This allowed customers to browse and compare products effortlessly, find relevant information, and make purchases seamlessly across multiple devices.

The alignment of their digital transformation plan with the business goal of enhancing customer experience yielded remarkable results. Company X experienced a substantial increase in customer satisfaction and loyalty metrics. In addition, their digital initiatives delivered a significant boost in sales by providing exceptional online shopping experiences.

Key Takeaway: Aligning digital transformation efforts with specific business goals, such as enhancing customer experience, can lead to substantial improvements across various performance metrics.

Case Study 2: Company Y – Employing Digital Transformation to Enhance Operational Efficiency

Company Y, a leading logistics and supply chain service provider, aimed to improve operational efficiency while reducing costs. Through a well-aligned digital transformation strategy, they successfully achieved these goals by leveraging emerging technologies.

Firstly, Company Y integrated Internet of Things (IoT) devices throughout their supply chain network. By doing so, they collected real-time data on inventory levels, transportation conditions, and delivery statuses. This enabled them to proactively address issues such as delays, product damage, or stockouts, resulting in optimized operational processes and reduced costs.

Secondly, they implemented predictive analytics tools, which utilized the collected data to forecast demand patterns accurately. This allowed them to optimize their inventory levels, streamline warehouse operations, and plan more efficient delivery routes. As a result, Company Y experienced significant cost savings through enhanced operational efficiency.

By aligning their digital transformation plan with their business goal of improving operational efficiency, Company Y achieved remarkable returns on investment. They witnessed substantial reductions in operational costs and achieved increased customer satisfaction through timely deliveries and improved order accuracy.

Key Takeaway: Aligning digital transformation initiatives with strategic business goals, like enhancing operational efficiency, can lead to cost savings, improved customer satisfaction, and optimized business processes.

Conclusion

Digital transformation is not just about implementing new technologies; it’s about aligning those technologies with business goals to drive meaningful outcomes. The case studies of Company X and Company Y illustrate how organizations can leverage alignment to achieve remarkable success in their digital transformation journeys. By prioritizing alignment, businesses can avoid missteps, maximize returns, and ensure a seamless transition into the digital era, ultimately gaining a competitive edge in their respective industries.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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Can You Predict the Future with Data Analytics?

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Can You Predict the Future with Data Analytics?

GUEST POST from Art Inteligencia

The ability to accurately predict the future has been a long-held dream of mankind. For centuries, people have been trying to divine the future, using methods such as divination, astrology, and other forms of prognostication. However, in recent years, a new approach to predicting the future has emerged: data-driven predictions. Using data and advanced analytics, businesses, governments, and organizations have begun to develop algorithmic models that can accurately predict the future.

The technology behind predictive analytics is based on the idea that data, combined with sophisticated algorithms and analytics, can be used to forecast what may happen in the future. By analyzing past behaviors and trends, the algorithms can make predictions about future outcomes. For example, a financial institution may use predictive analytics to forecast the likelihood of a customer defaulting on a loan. A retailer may use predictive analytics to predict the demand for a particular product in a given market.

The possibilities for predictive analytics are virtually limitless. Predictive analytics can be used to anticipate customer behavior, forecast demand for products and services, identify potential risks, and more. Predictive analytics can also be used to optimize operations and reduce costs. In addition, predictive analytics can be used to improve customer experience, tailor marketing campaigns, and optimize pricing.

At the same time, there are significant risks and ethical considerations associated with using predictive analytics. For example, there are concerns about privacy, accuracy, and potential discrimination. As such, it is important for organizations to be thoughtful and deliberate when using predictive analytics.

Despite the risks and ethical considerations, it is clear that predictive analytics are here to stay. As technology advances, predictive analytics will continue to become more powerful and more ubiquitous. As such, it is important for organizations to stay ahead of the curve and develop strategies to utilize predictive analytics in a responsible and effective way.

Bottom line: Predictive analytics are not quite the same thing as futurology, but predictive analytics are a component of futurology. Predictive data analysts use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist.

Image credit: Pixabay

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The Importance of Empathy in Change Management

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The Importance of Empathy in Change Management

GUEST POST from Art Inteligencia

Change management is a critical aspect of any organization’s growth and evolution. It involves guiding and transitioning individuals, teams, and organizations from a current state to a desired future state. However, this process can be fraught with challenges and resistance. One key element that can significantly enhance the effectiveness of change management is empathy.

Understanding Empathy in Change Management

Empathy is the ability to understand and share the feelings of another. In the context of change management, empathy involves recognizing the emotional journey that employees go through during times of change. It’s about understanding their fears, concerns, and the impact of change on their daily work lives.

Case Study 1: Duarte, Inc.

At Duarte, Inc., a company specializing in presentations and corporate messaging, empathy played a pivotal role in their organizational change. The CEO, in the midst of rethinking the company’s strategy, ensured that the team was onboard and motivated. This was achieved by creating audience personas that reflected key employee segments and tailoring communication to match their mood1. By acknowledging the team’s specific fears and ensuring broad involvement, Duarte successfully navigated through major changes affecting every aspect of operations.

Case Study 2: Cultural Change Management Training

A cultural change management training company found that leading with empathy was essential for managing change. The CEO, who provides training in this area, discovered that vulnerability and empathy could build common ground, allowing the team to understand others’ perspectives, gain trust, and move forward together into the unknown2. This approach was crucial in managing the fear associated with change and fostering a supportive environment.

Strategies for Implementing Empathy

Here are some strategies to implement empathy in change management:

Create Audience Personas: Understand the different segments within your organization and tailor your communication to resonate with each group.
Conduct Interviews: Engage with employees to get a sample perspective on typical mindsets. Use this information to address their specific concerns.
Be Transparent: Share as much information as possible to help employees deal with discomfort. Acknowledge their fears openly.
Involve All Levels: Ensure that individuals at all levels feel included in the change process. A transformation won’t succeed without broad involvement.

Conclusion

Empathy is not just a soft skill; it’s a strategic tool that can make or break the success of change management. By employing empathy, leaders can create an environment of trust and openness, paving the way for a smoother transition and a more resilient organization.

Empathy in change management is about more than just understanding emotions; it’s about actively engaging with and supporting employees through the uncertainty of change. The case studies of Duarte, Inc. and the cultural change management training company illustrate the profound impact empathy can have on the success of organizational change. By incorporating empathy into change management strategies, leaders can foster a culture of trust and collaboration, essential for navigating the complexities of change.

References:
1: The Secret to Leading Organizational Change Is Empathy – HBR
2: Three Ways Empathy Can Enhance Your Change Management Technique – Forbes

Image credit: Pexels

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Human-Centered Design in the Digital Age

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Navigating Challenges and Opportunities

Human-Centered Design in the Digital Age

GUEST POST from Art Inteligencia

In today’s digitally advanced era, businesses progressively rely on technology to connect with customers, optimize processes, and enhance products and services. However, amidst this rapid digitization, it is crucial to remember that humans should remain at the core of all design and development efforts. Human-centered design (HCD) principles guide us to create meaningful and intuitive solutions that truly address the needs and expectations of users. This article explores the challenges and opportunities of human-centered design in the digital age, emphasizing the importance of empathy and two compelling case studies that exemplify its effectiveness.

Challenges of Human-Centered Design in the Digital Age:

While human-centered design principles promise significant benefits, implementing them in the digital age comes with unique challenges. Some of these challenges include:

1. Big Data Overload: In the digital landscape, businesses are inundated with vast amounts of data about their users. It can be overwhelming to sift through this data effectively to truly understand user needs and preferences. Distilling relevant insights from the sea of information becomes crucial to designing user-centric solutions.

2. Rapid Technological Advances: The pace at which technology evolves poses challenges in keeping up with user expectations. Designers must not only adapt to the evolving technological landscape but also anticipate potential user challenges and preferences that emerge with new technologies.

Opportunities presented by Human-Centered Design in the Digital Age:

Human-centered design offers numerous opportunities for businesses to excel in the digital age. Some key opportunities include:

1. Enhancing User Experience (UX): User experience is the cornerstone of success in the digital realm. By understanding users intimately through human-centered design practices, businesses can craft seamless, intuitive, and immersive experiences that exceed user expectations. A well-designed UX fosters loyalty, advocacy, and differentiates a brand in an intensely competitive market.

2. Driving Digital Transformation: Human-centered design enables organizations to drive digital transformation effectively. By consistently placing humans at the center of strategic decision-making, businesses can create digital products and services that drive productive, efficient, and meaningful outcomes.

Case Study 1: Airbnb – Transforming Travel Experiences:

Airbnb’s success is deeply rooted in the implementation of human-centered design principles. By aligning their platform with the needs, desires, and pain points of both hosts and guests, Airbnb created a transformative experience in the travel industry. The platform offers personalized recommendations, user reviews, intuitive search features, and streamlined booking processes, centered around user needs. Airbnb’s human-centered approach revolutionized the travel industry and disrupted traditional accommodation providers.

Case Study 2: Apple – Revolutionizing Digital Communication:

Apple’s dominance in the smartphone market is a testament to its adherence to human-centered design principles. Through exquisite hardware and software integration, intuitive interfaces, and seamless connectivity, Apple prioritizes a superior user experience. By keenly understanding user emotions, wants, and needs, Apple revolutionized digital communication and became a symbol of exceptional human-centered design in the digital age.

Conclusion

In the digital age, human-centered design remains instrumental in overcoming challenges and capitalizing on opportunities. By genuinely understanding users, their struggles, and preferences, businesses can create innovative and meaningful digital solutions. As demonstrated by Airbnb and Apple, human-centered design has the power to transform industries and build strong connections with users. Embracing human-centered design in the digital age is not only an ethical decision but also a strategic choice that fosters long-term success and establishes an organization as a leader in its domain.

Image credit: Pexels

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The Top 5 Change Leadership Models Every Leader Should Know

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The Top 5 Change Leadership Models Every Leader Should Know

GUEST POST from Chateau G Pato

Change leadership is a vital aspect of any organization’s success. It involves guiding and influencing the strategic transformation within companies to ensure they remain competitive and relevant. Here, we explore the top five change leadership models that have proven effective in various organizational settings, accompanied by two case studies that illustrate these models in action.

1. Kotter’s 8-Step Change Model

Developed by Harvard Business School professor John Kotter, this model provides a comprehensive step-by-step approach to implementing successful change. It emphasizes the importance of creating a sense of urgency, forming a powerful coalition, and generating short-term wins to maintain momentum1.

2. Lewin’s Change Management Model

Kurt Lewin’s model is one of the founding frameworks of change management. It’s built on the concept that change involves three stages: Unfreezing, Changing, and Refreezing. This model is particularly useful for understanding the human aspect of change and the need for a structured approach1.

3. McKinsey’s 7-S Model

The McKinsey 7-S model focuses on seven internal elements of an organization that need to be aligned for successful change: Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff. It’s a holistic approach that considers both hard and soft aspects of the organization1.

4. Braden Kelley’s Flow of Change Model v1.5

According to Braden Kelley, “achieving successful change is a complex undertaking, that we must make a more human process so that it is less overwhelming for those most affected by it and for change leaders and planners as well. Change Leaders can simplify change in certain ways, but they can’t make it simple.”

When you see his model in the best-selling book Charting Change (now in its Second Edition), you will notice that there are not three, but eleven different distinct stages to strike the proper balance between simplicity and complexity. Braden Kelley highlights in the model that the Disequilibrium stage is where many change efforts fail. According to Kelley, “The organization has begun ending the old way of doing things (and potentially even celebrated that ending) and has tried doing things the new way. This leads to a feeling of disequilibrium in most people as they determine whether the new way is better and decide whether they feel justified in continuing to resist the new way or whether to acclimate to doing things the new way.”

People who license the Change Planning Toolkit get access to the Flow of Change Model v1.5 Worksheet and the ability to track the Triple-T Metric (Time to Transform) over time for equivalent size change initiatives to see whether their change realization efficiency is accelerating or not across the eleven stages.

5. The Kubler-Ross Change Curve

Based on the stages of grief, this model applies the emotional journey to organizational change. It helps leaders understand employee resistance to change and the emotional transition needed to accept new ways of working.

Case Study 1: Adobe’s Transformation of HR Functions

Adobe’s shift from traditional software sales to a cloud-based subscription model required a significant change in their HR functions. They applied the 7-S framework to align their internal strategies and structures with their new business model, leading to a successful transformation.

Case Study 2: Barclays Bank’s Change in Business Practices

Barclays Bank underwent a major shift in its ways of doing business to adapt to the digital age. They utilized Lewin’s model to unfreeze old habits, introduce new digital banking practices, and refreeze the new processes into the company culture, resulting in improved customer satisfaction and operational efficiency.

Conclusion

Understanding and applying these change leadership models can significantly enhance a leader’s ability to steer their organization through the complexities of change. The case studies of Adobe and Barclays Bank serve as exemplary instances of how theoretical models can translate into practical success.

SPECIAL BONUS: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Importance of Change Management in Digital Transformation

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Importance of Change Management in Digital Transformation

GUEST POST from Art Inteligencia

In today’s fast-paced and ever-evolving business landscape, digital transformation has become a critical component of success for organizations across all industries. While the benefits of embracing digital technologies are well-documented, the process of implementing these changes can often be challenging. This is where change management plays a pivotal role in ensuring the successful execution of digital transformation initiatives. Change management involves applying structured approaches to navigate organizational changes and help employees and stakeholders adapt to new ways of working.

How Change Management Fits In

Change management is essential in the context of digital transformation for several reasons. One of the key reasons is that digital transformation initiatives often involve significant shifts in processes, systems, and culture within an organization. Without effective change management, these changes can lead to resistance, confusion, and a lack of buy-in from employees, ultimately hindering the success of the transformation.

Furthermore, change management helps to create a supportive environment for employees as they navigate through the complexities of digital transformation. By providing clear communication, training, and support, change management professionals can help minimize the disruption caused by change and ensure a smooth transition to the new way of working.

Case Study 1: General Electric (GE)

General Electric, a multinational conglomerate, embarked on a digital transformation journey to streamline its operations and improve efficiency. The company implemented a series of digital solutions, including data analytics, AI, and IoT technologies, to enhance its manufacturing processes and customer service. However, GE encountered challenges in getting its employees to embrace these changes.

To address this issue, GE employed a robust change management strategy that involved engaging employees early in the process, providing them with the necessary training and support, and communicating the benefits of the digital transformation. By taking a proactive approach to change management, GE was able to successfully navigate the complexities of its digital transformation journey and achieve its business objectives.

Case Study 2: Netflix

Netflix, the streaming giant, is a prime example of a company that has leveraged digital transformation to disrupt the entertainment industry. Over the years, Netflix has continuously evolved its business model to stay ahead of the competition and meet the changing demands of consumers. From transitioning from DVD rentals to a subscription-based streaming platform, to investing heavily in content production and personalization algorithms, Netflix has demonstrated the power of digital transformation.

Key to Netflix’s success has been its ability to effectively manage change at every stage of its transformation journey. By fostering a culture of innovation, adaptability, and continuous learning, Netflix has been able to embrace change as a core tenet of its business strategy, enabling the company to stay relevant and competitive in a rapidly evolving market.

Conclusion

The importance of change management in digital transformation cannot be overstated. As organizations continue to navigate the complexities of digital disruption, it is imperative that they prioritize change management as a critical enabler of success. By investing in structured approaches to manage change, organizations can mitigate risks, foster employee engagement, and drive business results. The case studies of General Electric and Netflix serve as compelling examples of how effective change management can accelerate the pace of digital transformation and unlock new opportunities for growth and innovation.

Image credit: Unsplash

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Starbucks Upgrading the Last Minute of the Mobile Ordering Journey

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Starbucks Upgrading the Last Minute of the Mobile Ordering Journey

Starbucks is definitely regarded as an innovator in the mobile commerce and loyalty space.

Starbucks was one of the first retailers (2008) to successfully introduce a card-based loyalty program with broad adoption – the Starbucks card – which not only had loyalty benefits for customers but also could be used as a means of payment.

Building from this, Starbucks created a mobile app early in the smartphone era that mirrored many of the capabilities of the Starbucks card, allowing people to not only pay with their mobile phone (backed by a credit card), but to check their points and payment balances.

Starbucks then launched mobile order & pay in Portland near the end of 2014 before beginning to release it more broadly in 2015.

All of Starbucks’ loyalty and mobile technology inventions positioned the company quite well to survive the COVID-19 shutdowns around the world.

Starbucks Mobile Ordering

Personally I try to keep as many apps OFF my phone as possible. So, it wasn’t until the coronavirus restrictions that I finally caved in and downloaded the Starbucks app. The reason?

Given the pandemic, the last thing I wanted to do was stand around in an enclosed space with suspect ventilation waiting for my Starbucks beverage any longer than I had do. So, I downloaded the app and began ordering my drink from the car and waiting 4-5 minutes (or longer if they looked busy) before going inside to get my drink.

What I found annoying though was that the app gave an estimate that often was in the 15-23 minute range, despite the fact that it rarely took more than five minutes, and there was no notification when my drink was ready.

I started designing a better approach in my mind, and was about to suggest it to Starbucks when I happened upon what is likely a pilot in one of my local Starbucks. It looks like this:

Starbucks Mobile Order Board

At this particular pilot Starbucks they have this flat screen that shows the people who have mobile orders placed (in alphabetical order) and then the Starbucks employee at the end of the line has a tablet they manage.

When an order is complete, the Starbucks employee updates the order status to ‘READY’ on the tablet, the image on the board changes to show a READY indicator, and a text message is sent to the person’s phone.

When the customer picks up their order, then the Starbucks employee marks it ‘PICKED UP’ on the tablet so that the person’s name is removed from the board.

This is very close to the idea that I was going to propose, but with one big exception.

My idea was to suggest printing out an enhanced bar code that could be scanned at the end of the line by the barista to trigger the text message – instead of using a tablet and a screen. This could have been a much simpler and cheaper approach both in terms of technology and labor.

Either way, there is no doubt that Starbucks continues to experiment and push for improvements in the last minute of the mobile ordering journey to create a great experience. This enables them to keep their employees and customers healthy and safe, and keep Starbucks ahead of their competition.

Keep innovating!

Image (2) credit: Digitaltrends.com

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