Tag Archives: Employee Experience

Don’t Forget to Innovate the Customer Experience

Too often we speak about Innovation, Customer Experience, Digital Transformation, Employee Experience and Organizational Change as very distinct and separate things. But is this the right approach? Those of you who have read both my first book Stoking Your Innovation … Continue reading

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The Rise of Employee Relationship Management (ERM)

What’s in a name? From the early days when HR was referred to as workforce management or personnel management, to the emergence of scientific management and labor unions, the practice of human resources has been constantly evolving. The name for … Continue reading

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