Category Archives: Leadership

Cultivating a Growth Mindset Among Your Team

Cultivating a Growth Mindset Among Your Team

GUEST POST from Art Inteligencia

In today’s ever-evolving business landscape, the ability of a team to embrace challenges, learn from setbacks, and continuously strive for improvement is paramount. This adaptability is rooted in what psychologists Carol Dweck and her colleagues have termed the “growth mindset.” It’s characterized by the belief that abilities and intelligence can be developed through dedication, hard work, and the right strategies. This article delves into the principles of fostering a growth mindset within your team and presents two real-world case studies that illustrate its transformative power.

Principles of a Growth Mindset

  • Embrace Challenges: Encourage your team to step out of their comfort zones and tackle difficult projects.
  • Learn from Criticism: Constructive feedback should be seen as a tool for improvement rather than a personal attack.
  • Persistence: Promote perseverance, even when tasks become tough, and celebrate small victories along the way.
  • Effort is Essential: Recognize hard work and effort as pathways to mastering new skills and achieving goals.
  • Celebrate Growth: Acknowledge progress and development, not just end results.

The Roadmap to Cultivating Growth Mindset

Implementing a growth mindset culture requires consistent effort and intention. Start by exemplifying the mindset yourself and follow through with coaching, training, and an environment that allows for experimentation and constructive failure.

Case Study 1: XYZ Tech Innovators

Background: XYZ Tech Innovators was a startup struggling with high employee turnover and stalling project deadlines. The leadership team identified a fixed mindset culture as the core issue.

Approach: The company implemented a series of workshops focused on the principles of a growth mindset. Managers were trained to deliver constructive feedback focused on effort and strategies rather than innate talent. The company also encouraged employees to set personal growth goals and paired them with mentors.

Outcome: The initiative transformed the workplace environment. Employees started taking on more ambitious projects, and team collaboration improved. Within a year, employee turnover decreased by 30%, and project completion rates soared by 50%.

Case Study 2: ABC Retail Group

Background: ABC Retail Group was facing stagnation in innovation and product development. Team members were hesitant to pitch new ideas, fearing failure and criticism.

Approach: To shift the cultural mindset, ABC Retail Group introduced an “Innovation Lab” where employees could experiment with new ideas without the pressure of immediate success. The lab was a failure-tolerant environment where learning from mistakes was encouraged and expected.

Outcome: Within six months, the lab produced several viable new products. Team members reported feeling more creative and less anxious about proposing ideas. The company’s innovation index, a measure of new product success, increased by 40% in the following year.

Conclusion

Instilling a growth mindset within your team is a dynamic and rewarding process. As evidenced by these case studies, the benefits extend beyond individual performance improvements to foster a culture of continuous learning, innovation, and resilience. By embracing the core principles of a growth mindset, your team can navigate challenges more effectively and unlock unprecedented levels of success.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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CEOs Say Creativity is the Most Critical Factor for Future Success

CEOs Say Creativity is the Most Critical Factor for Future Success

GUEST POST from Linda Naiman

According to the IBM 2010 Global CEO Study, which surveyed 1,500 Chief Executive Officers from 60 countries and 33 industries worldwide, CEOs believe that,

“More than rigor, management discipline, integrity or even vision — successfully navigating an increasing complex world will require creativity.”

IBM CEO Study: Creative Leadership

CEOs say creativity helps them capitalise on complexity

“The effects of rising complexity calls for CEOs and their teams to lead with bold creativity, connect with customers in imaginative ways and design their operations for speed and flexibility to position their organisations for twenty-first century success.”

Amen to that! If we are going to find solutions in a world that is becoming increasingly interconnected and complex, we cannot rely on traditional ways of leading and managing.

Creativity is the most important leadership quality

Facing a world becoming dramatically more complex, it is interesting that CEOs selected creativity as the most important leadership attribute. Creative leaders invite disruptive innovation, encourage others to drop outdated approaches and take balanced risks. They are open-minded and inventive in expanding their management and communication styles, particularly to engage with a new generation of employees, partners and customers.

High-performing CEOs practice and encourage experimentation and innovation throughout their organisations. Creative leaders expect to make deeper business model changes to realise their strategies. To succeed, they take more calculated risks, find new ideas and keep innovating in how they lead and communicate.

The most successful organisations co-create products and services with customers, and integrate customers into core processes.

They are adopting new channels to engage and stay in tune with customers. By drawing more insight from the available data, successful CEOs make customer intimacy their number one priority.

95 percent of top performing organizations identified getting closer to customers as their most important strategic initiative over the next five years – using Web, interactive, and social media channels to rethink how they engage with customers and citizens. They view the historic explosion of information and global information flows as opportunities, rather than threats.

Better performers manage complexity on behalf of their organisations, customers and partners.

They do so by simplifying operations and products, and increasing dexterity to change the way they work, access resources and enter markets around the world. Compared to other CEOs, dexterous leaders expect 20 percent more future revenue to come from new sources. 54 percent of CEOs from top performing companies indicated they are learning to respond swiftly with new ideas to address the deep changes affecting their organizations.

Source:

IBM 2010 Global CEO Study: Creativity Selected as Most Crucial Factor for Future Success — May 18, 2010

My reflection

As a practitioner in the world of business creativity and innovation over the past twenty years, I am heartened by this encouraging news. We’ve all been tracking the success of innovators at companies like Google and Apple, and now it looks like a second wave of creativity and innovation is penetrating C-level leadership. We truly have entered the Age of Creativity.

Whole Brain Creativity

Develop creative leadership in your business:

  • Discover your Creativity and Innovation styles
  • Leverage the four intelligences of creative thinking in your team
  • Develop a language and structure for managing the creative process
  • Create a climate conductive to fostering creativity and innovation
  • Design and conduct high-performance idea-generation/problem-solving sessions
  • Recognize when and how creativity is stifled and be able to prevent this
  • Build innovation and critical thinking into individual and teamwork processes.

Image credits: Pixabay and Linda Naiman

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Overcoming Change Resistance

Addressing Common Barriers to Change

Overcoming Change Resistance

GUEST POST from Art Inteligencia

Change is the only constant in today’s fast-paced world. Despite this, organizations often encounter significant resistance to change from their employees. As a change and innovation thought leader, my aim is to provide actionable insights to navigate these barriers effectively. In this article, we will delve into the common barriers to change and present real-world case studies to illuminate practical solutions.

Understanding the Common Barriers to Change

Resistance to change is natural. It often stems from fear of the unknown, loss of control, bad timing, or previously unsuccessful change initiatives. By recognizing these barriers early, leaders can strategize on how to address them effectively.

Case Study 1: Transforming a Legacy Retail Company

Background: A well-established retail company with a legacy of over 70 years in the industry was facing declining sales due to increased competition and a shift towards e-commerce. They decided to undergo a digital transformation to stay relevant.

Challenges: The employees were resistant to change as they were comfortable with traditional business processes. There was a significant apprehension regarding the adoption of new technology.

Approach: The leadership team implemented a change management strategy focusing on communication, training, and involvement. They organized town hall meetings to explain the vision and benefits of digital transformation. Training programs were launched to upskill employees in new technologies, and an innovation lab was created, encouraging employees to contribute ideas and test new digital tools.

Outcome: The combination of transparent communication, ongoing training, and employee involvement helped in reducing fear and building a sense of ownership among the staff. Eventually, the company saw a successful transformation with a significant increase in online sales and improved overall efficiency.

Case Study 2: Revamping the Organizational Culture of a Manufacturing Firm

Background: A mid-sized manufacturing firm recognized the need to shift from a hierarchical culture to a more collaborative and innovative work environment in order to drive growth and improve employee satisfaction.

Challenges: Long-standing employees were resistant to this cultural shift, worrying about the loss of status and changes in their work roles.

Approach: The firm’s leadership took a phased approach, starting with the creation of cross-functional teams for specific projects. They encouraged open communication and feedback through regular workshops and surveys. Leadership also modeled collaborative behavior and rewarded teams for innovative solutions.

Outcome: Gradually, employees began to see the positive impact of a collaborative culture on their productivity and job satisfaction. As trust was built and employees felt more valued, resistance decreased. The firm reported an increase in innovation and employee engagement, which translated into business growth.

Key Takeaways

These case studies underscore the importance of addressing resistance to change through clear communication, active involvement, and ongoing support. By understanding and mitigating the emotional and practical concerns of employees, organizations can facilitate smoother transitions and foster a culture of continuous improvement.

Embrace change as a journey rather than a destination, and remember—empathy, patience, and perseverance are your allies in making lasting transformations.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Introduction to Agile: Principles and Practices

Introduction to Agile: Principles and Practices

GUEST POST from Chateau G Pato

What is Agile?

Agile is not just a methodology, but a holistic approach to project management and software development. It emphasizes flexibility, collaboration, and rapid iteration. The core of Agile lies in its set of principles and practices designed to advance productivity and responsiveness to changing customer needs.

The Core Principles of Agile

  1. Customer Satisfaction through Early and Continuous Delivery: Deliver valuable software frequently, with a preference for shorter timescales.
  2. Welcome Changing Requirements: Even late in the development process, Agile processes harness change for the customer’s competitive advantage.
  3. Deliver Working Software Frequently: Prefer shorter timescales from a couple of weeks to a couple of months.
  4. Collaborate Daily with Business People and Developers: Ensure a close, daily cooperation between business stakeholders and developers.
  5. Build Projects around Motivated Individuals: Provide support and trust to the team, allowing them to get the job done.
  6. Face-to-Face Conversation: The most efficient method of conveying information to and within a development team is direct communication.
  7. Working Software is the Primary Measure of Progress: Focus on functional software to gauge how well the project is advancing.
  8. Maintain a Sustainable Pace: Agile processes promote sustainable development — the team should maintain a constant pace indefinitely.
  9. Continuous Attention to Technical Excellence: Enhances agility by focusing on good design and technical details.
  10. Simplicity is Essential: Maximize the amount of work not done, which is important.
  11. Self-Organizing Teams: The best architectures, requirements, and designs emerge from self-organizing teams.
  12. Regular Reflection and Adjustment: Periodically, the team reflects on how to become more effective and adjusts their behavior accordingly.

Case Study 1: Pixar’s Agile Film Making

Many might be familiar with Agile in software development, but Pixar, a leading animation studio, has effectively applied Agile principles in film making. Pixar’s process is not linear. Instead, they iterate on pieces of the film, from storyboarding to final animation, with constant feedback loops.

One key Agile principle Pixar uses is “early and continuous delivery of valuable increments.” This is evident where they focus on delivering short, rough sequences of the film for team and stakeholder review. These rough animations, or ‘reels,’ are iterated upon until the final movie emerges. Pixar also promotes a culture where it’s safe to fail early, as their focus is on rapid prototyping and feedback cycles.

Case Study 2: Spotify and Agile Scaling

Spotify, the global music streaming service, provides a stunning showcase of scaling Agile. Instead of traditional teams, Spotify uses “squads” — small, cross-functional, and self-organizing teams. Each squad operates much like a mini-startup, with accountability for a particular aspect of the service.

Spotify has scaled Agile by structuring squads into Tribes, which work on related areas of the service, allowing for collaboration and alignment. Governance is decentralized, and autonomy is high, which aligns with the Agile principle of self-organizing teams. Another critical aspect is Spotify’s use of “guilds” — groups of individuals with shared interests spanning across different squads, facilitating knowledge sharing and continuous improvement across the organization.

Agile Practices to Implement

Below are several Agile practices to consider implementing in your organization:

  • User Stories: Captures requirements from the perspective of the end-user.
  • Sprint Planning: Prioritize and plan work in time-boxed iterations.
  • Daily Stand-ups: Short, focused meetings to synchronize the team and address obstacles.
  • Sprint Reviews: Demonstrate and inspect the product after each iteration.
  • Retrospectives: Reflect on the process to identify improvements.
  • Kanban Boards: Visualize workflow and limit work in progress to optimize efficiency.

Conclusion

The adoption of Agile introduces a paradigm shift in how teams approach project management and execution. By embracing its principles and practices, organizations can enhance flexibility, foster innovation, and better respond to evolving customer needs. The case studies of Pixar and Spotify illustrate the versatile application of Agile across different domains, highlighting its potential to drive success whether in film making or global software services.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pixabay

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The Innovation Leader’s Playbook

Key Skills and Strategies

The Innovation Leader's Playbook

GUEST POST from Chateau G Pato

In a world where change is the only constant, the role of the innovation leader has never been more critical. As organizations navigate an ever-evolving landscape of technology, consumer behavior, and market dynamics, the need for visionary leaders capable of steering innovation is paramount. This article delves into the essential skills and strategies every innovation leader should master, while highlighting case studies of successful innovation leadership in action.

Key Skills Every Innovation Leader Should Have

1. Visionary Thinking

Innovation leaders must possess the ability to envision the future and identify opportunities for transformative change. This requires a blend of creative thinking and strategic foresight to map out a path forward that breaks new ground.

2. Empathy

Understanding the needs, desires, and pain points of customers and team members is crucial. Empathy enables leaders to design solutions that truly resonate with users and create a culture where team members feel valued and understood.

3. Collaboration and Inclusivity

Great innovation rarely happens in isolation. Effective leaders foster a collaborative environment where diverse ideas can flourish. Inclusivity ensures that a broad range of perspectives are considered, leading to more robust and innovative solutions.

4. Risk Management

Innovation inherently involves risk. Successful innovation leaders are adept at balancing the need for risk-taking with prudent risk management. They create frameworks that allow for experimentation while safeguarding the organization’s core interests.

5. Adaptability

Adaptability is the ability to pivot strategies and approaches in response to changing conditions. Agile innovation leaders embrace flexibility, using iterative processes to refine their initiatives continuously.

Strategies for Leading Successful Innovation

1. Cultivating a Culture of Innovation

Creating an environment where innovation thrives is foundational. This involves empowering employees to experiment, encouraging cross-functional collaboration, and recognizing and rewarding innovative ideas.

2. Leveraging Technology and Data

Technology and data analytics can unearth insights and streamline processes. Leaders should harness advanced tools, from AI to big data, to drive decision-making and automate routine tasks, freeing up creative resources.

3. Strategic Partnerships

Partnering with external organizations, startups, or academic institutions can bring fresh perspectives and capabilities. Strategic alliances can accelerate innovation efforts and open up new avenues for growth.

4. Agile Methodologies

Adopting agile methodologies allows for iterative development and rapid prototyping. This enables teams to test ideas quickly, gather feedback, and make necessary adjustments in real time.

5. Continuous Learning and Development

Encouraging and providing opportunities for continuous learning ensures that team members are always up-to-date with the latest trends, tools, and best practices. Training programs, workshops, and conferences can be valuable investments.

Case Study 1: Tesla’s Electric Vision

At Tesla, innovation is a core component of the company’s DNA, driven by the visionary leadership of Elon Musk. Tesla’s mission to accelerate the world’s transition to sustainable energy has resulted in groundbreaking advancements in electric vehicles, energy storage, and solar technology.

One key strategy employed by Musk is a relentless focus on long-term vision. Despite numerous challenges, including production bottlenecks and financial strain, Musk’s unwavering commitment to sustainable innovation has rallied the organization and captivated investors.

Additionally, Tesla has leveraged cutting-edge technology and data analytics to inform its design and manufacturing processes. For instance, the company’s use of over-the-air updates continually improves vehicle performance and user experience, keeping Tesla at the forefront of automotive innovation.

Case Study 2: LEGO’s Creative Rebirth

LEGO faced a severe crisis in the early 2000s. The iconic toy manufacturer was on the brink of bankruptcy due to overexpansion and a fragmented product line. The turnaround began with the appointment of Jørgen Vig Knudstorp as CEO, who embraced a culture of innovation to revive the brand.

One of Knudstorp’s pivotal strategies was the introduction of the “LEGO Ideas” platform, which crowdsources ideas from fans. This initiative not only generated a plethora of new product concepts but also deepened customer engagement and loyalty.

LEGO also focused on strategic partnerships, such as the collaboration with movie franchises like Star Wars and Harry Potter. These alliances expanded LEGO’s market reach and introduced the brand to new audiences.

By fostering a culture of collaboration, encouraging customer-driven innovation, and strategically leveraging partnerships, LEGO managed to reverse its fortunes, becoming one of the most beloved and profitable toy brands globally.

Conclusion

Innovation leadership is a multifaceted challenge that requires a combination of visionary thinking, empathy, collaboration, risk management, and adaptability. By cultivating a culture of innovation, leveraging technology, forming strategic partnerships, employing agile methodologies, and committing to continuous learning, leaders can navigate their organizations through the complexities of modern markets.

The case studies of Tesla and LEGO illustrate how these principles can be put into action effectively. The Innovation Leader’s Playbook is not just a guide for achieving success but a roadmap for creating a sustainable and dynamic future. As we move forward, the capacity to innovate will define the difference between organizations that thrive and those that merely survive.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pixabay

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Creating 21st Century Transformational Learning

Creating 21st Century Transformational Learning

GUEST POST from Janet Sernack

I was privileged to attend one of the first Theory U; Presencing Leadership for Profound Innovation and Change Workshops presented by the Sloane School of Management, in Boston in 2008. This means that I have been able to observe, engage with and participate, from both Israel and Australia, in the evolution of Presencing and Theory U as powerful resources and vehicles for effecting profound transformational change and learning.

Intentional Change and Learning

I have seen and experienced the growth of the global Presencing community, as it transformed from a small, diverse, thought-leading group in the USA, seeding a range of deeply disruptive core concepts, as described in their groundbreaking book – Presence: Human Purpose and the Field of the Future into a global movement.

Where they introduced a radical new theory about change and learning, I also participated in its evolution into its current manifestation, as a global movement for profound transformational change. Which seeks to create, within the whole system, intentional shifts that break old patterns of seeing and acting that continually create results, on a planetary level, that are no longer needed or wanted. Achieving this by encouraging deeper levels of attention and intention, as well as deep and continuous learning, to create an awareness of the larger systemic whole, ultimately leading to us to adopt new and different mindsets, behaviors, actions, and systems that can help to shape our evolution and our futures.

A Turning Point

It is suggested by many, that we are at a turning point, a critical moment in time, where all of us, individually and collectively, have the chance to focus our attention toward activating, harnessing, and mobilizing transformational change and learning to shape our evolution and our futures intelligently. To maximize the emergence, divergence, and convergence of new patterns of consumer and business behaviors that have emerged at extraordinary speed and can be sustained over long periods of time because digitization, coupled with the impact of the global pandemic, have accelerated changes faster than many of us believed previously possible.

Paradoxically, we are facing an uncertain future, where according to the World Economic Forum Job Reset Summit – “While vaccine rollout has begun and the growth outlook is predicted to improve, and even socio-economic recovery is far from certain” no matter where you are located or professionally aligned.

Leveraging the Turning Point

This turning point, is full of possibilities and innovative opportunities potentially enabling organizations, leaders, teams, people, and customers to embrace the opportunity to change and learning in creative and inventive ways to shape our evolution and to co-create our futures, in ways that are:

  • Purposeful and meaningful,
  • Embrace speed, agility, and simplicity,
  • Scale our confidence, capacity, and competence through unlearning, relearning, and innovation.

Resulting in improving equity for all, resilience, sustainability, growth, and future-fitness, in an ever-changing landscape, deeply impacted by the technologies created by accelerated digitization, by putting ourselves into the service of what is wanting to emerge in this unique turning point and moment of time.

Forward-looking leadership

This is validated by the Boston Consulting Group (BCG), who outlined, in a recent article the key strategies employed by most innovative companies in 2021 that “forward-looking leaders soon looked to broader needs affecting their companies’ futures, such as resilience, digital transformation, and customer relevance”.

Realizing, like the authors of Presence: Human Purpose and the Field of the Future, the need to build the systemic ability to drive change, learning and innovation, by transforming their ambitious aspirations into real results through:

  1. Clarifying a clear ambition: that is meaningful and purposeful, compelling and engaging that aligns to people’s values and helps build “one team” mindsets.
  2. Building systemic innovation domains: that are strategically and culturally aligned, enabling people and technology to connect, explore, discover, design, and deliver the ambition through making changes and learning, collective and ecosystems approach that provides clear lines of sight to stakeholders, users, and customers.
  3. Performance management: that acknowledges and rewards collaborative achievements, results in transformational change and learning through smart risk-taking, experimentation and drives accountability, and celebrates success.
  4. Project management: that provides rigor and discipline, through taking a human-centered, and agile approach that allows people and teams to make the necessary shifts in assigning and delivering commercially astute, ambitious, radical, and challenging breakthrough and Moonshot projects.
  5. Talent and culture: by exercising leadership that brings people and teams together, collaborating by fostering openness, transparency, permission, and trust so people can safely unlearn, relearn, adapt and innovate. By supporting and sponsoring change initiatives, by harnessing and mobilizing collective genius, by granting prestige to innovation roles and valuing radical candor, generating discovery and challenges to the status quo.

A Moment in Time

Some thirteen years later, in a recent Letter, Otto Scharmer, one of the original authors of the Presence book, shared with the global Presencing community, that it:

“feels as if we have collectively crossed a threshold and entered a new time. A time that was there already before, but more as a background presence. A time that some geologists proposed to refer to as the Anthropocene, the age of humans. Living in the Anthropocene means that basically all the problems, all the challenges we face on a planetary scale are caused by… ourselves”.

He then stated that “Being alive at such a profound planetary threshold moment poses a critical question to each and every one of us: What is my response to all of this, what is our response to this condition, how am I – and how are we – going to show up at this moment?

Showing up at this moment

Change and learning today involve people, developing their knowledge, mindsets, and behaviors, skills and habits. So, making a fundamental choice about how you wish to show up right now, as a leader or manager, business owner or employee, consultant, trainer, or coach, is crucial to making your contribution and commitment to shaping your own individual, and our collective evolution and our futures.

Taking just a moment

It may, in fact, be beneficial, to take just a moment – to hit your pause button, retreat into reflection, stillness, and silence and ask yourself Otto’s question – how am I, and how are we as a business practice, team or organization going to show up at this moment?

Drawing on my experience as an innovative start-up entrepreneur in Israel, people can either be forced to change and learn through necessity, conflict, and adversity in order to survive. Alternately, they can choose to change through seeing the world with fresh eyes, full of possibility, positivity, optimism, and self-transcendence, to innovate and thrive.

  • How might you develop the courage to make transformational and systemic changes and learning and innovation your key priorities to survive through necessity and adversity, or thrive through unleashing possibilities, optimism, and positivity?
  • How might you develop the compassion to focus on developing both customer and human centricity in ways that are purposefully meaningful and aligned to people’s values and contribute to the good of the whole (people, profit, and planet)?
  • How might you be creative in transforming your time, people, and financial investments in ways that drive out complacency, build change readiness and deliver the deep and continuous change and learning that equips and empowers people to deliver tangible results that are valued, appreciated, and cherished, now and in the future?

Not only to take advantage of the moment in time but to also use transformational change and learning to extend your practice or organizations future fitness and life expectancy, because, according to a recent article in Forbes –  “Half of the giants we now know may no longer exist by the next decade. In 1964, a company on the S&P 500 had an average life expectancy of 33 years. This number was reduced to 24 years in 2016 and is forecast to shrink further to 12 years by 2027”.

This is the final blog in our series of blogs, podcasts, and webinars on Developing a Human-Centric Future-Fitness organization.

Find out about our learning products and tools, including The Coach for Innovators Certified Program, a collaborative, intimate, and deep personalized innovation coaching and learning program, supported by a global group of peers over 8-weeks, starting Tuesday, October 19, 2021.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of a human-centered approach and emergent structure (Theory U) to innovation, within your unique context.  Find out more

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Leading Change

Strategies for Successful Organizational Transformation

Leading Change - Strategies for Successful Organizational Transformation

GUEST POST from Art Inteligencia

Effective organizational transformation is not just about making changes; it’s about making the right changes in the right way. As a leader, your role is to guide your organization through the challenges and uncertainties that accompany transformation. This article explores key strategies for successful organizational transformation and illustrates them with two compelling case studies.

Key Strategies for Organizational Transformation

  1. Establish a Clear Vision and Communicate it Effectively

    A clear vision provides direction and purpose. Communicate this vision consistently across all levels of the organization to ensure alignment and buy-in.

  2. Engage and Empower Your Team

    Involving employees in the transformation process boosts morale and commitment. Empower them to take ownership of their roles in the change process.

  3. Measure Progress and Adapt

    Set measurable objectives and keep track of progress. Be prepared to adapt strategies based on feedback and changing circumstances.

  4. Build a Culture of Continuous Improvement

    Encourage a mindset of innovation and continuous improvement. This ensures the organization remains agile and responsive to new opportunities and challenges.

Case Study 1: Zappos – Creating a Customer-Centric Culture

Zappos, an online shoe and clothing retailer, is renowned for its exceptional customer service. Tony Hsieh, the former CEO, led a transformation that put the customer at the core of the business. Here’s how they did it:

Strategy in Action:

  • Clear Vision: Hsieh communicated the vision of delivering “WOW” through service and instilled this vision into every aspect of the business.
  • Employee Engagement: Zappos invested heavily in employee training and development, ensuring that every employee was aligned with the company’s values.
  • Continuous Improvement: The company maintained an open-feedback culture where employees could contribute ideas for enhancing customer experiences.

The result was a culture that celebrated extraordinary customer service, making Zappos a model for customer-centricity in retail and driving sustained business growth.

Case Study 2: Microsoft – From a Culture of Know-it-All to Learn-it-All

Under the leadership of CEO Satya Nadella, Microsoft underwent a cultural transformation that shifted the company from a “know-it-all” to a “learn-it-all” mentality. Here’s a look at the strategies employed:

Strategy in Action:

  • Clear Vision: Nadella emphasized a vision of empathy, collaboration, and a growth mindset. He communicated this vision through regular town halls and personal storytelling.
  • Employee Empowerment: Microsoft encouraged cross-functional collaboration and learning from failures. Employees were empowered to pursue creative solutions and explore new technologies.
  • Measuring Progress: The company set quantifiable goals related to innovation and employee engagement, regularly reviewing performance and making necessary adjustments.

This cultural shift rejuvenated Microsoft, fostering innovation and establishing the company as a leader in cloud computing, artificial intelligence, and other cutting-edge technologies.

Conclusion

Organizational transformation is a journey that requires intentionality, leadership, and persistence. By establishing a clear vision, engaging and empowering your team, measuring progress, and fostering a culture of continuous improvement, you can navigate the complexities of change and achieve sustainable success.

Remember, transformation is not a one-time event; it’s an ongoing process. The cases of Zappos and Microsoft highlight that with the right strategies, any organization can transform itself to meet future challenges and opportunities head-on.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Dall-E

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Why Change Failure Occurs

Why Change Failure Occurs

GUEST POST from Greg Satell

Never has the need for transformation been so dire or so clear. Still, that’s no guarantee that we will muster the wisdom to make the changes we need to. After all, President Bush warned us about the risks of a global pandemic way back in 2005 and, in the end, we were left wholly vulnerable and exposed.

It’s not like pandemics are the only thing to worry about either. A 2018 climate assessment warns of major economic impacts unless we make some serious shifts. Public debt, already high before the current crisis, is now exploding upwards. Our electricity grid is insecure and vulnerable to cyberattack. The list goes on.

All too often, we assume that mere necessity can drive change forward, yet history has shown that not to be the case. There’s a reason why nations fail and businesses go bankrupt. The truth is that if a change is important, some people won’t like it and they will work to undermine it in underhanded and insidious ways. That’s what we need to overcome.

A Short History Of Change

For most of history, until the industrial revolution, people existed as they had for millennia and could live their entire lives without seeing much change. They farmed or herded for a living, used animals for power and rarely travelled far from home. Even in the 20th century, most people worked in an industry that changed little during their career.

In the 1980s, management consultants began to notice that industries were beginning to evolve more rapidly and firms that didn’t adapt would lose out in the marketplace. One famous case study showed how Burroughs moved aggressively into electronic computing and prospered while its competitor NCR lagged and faded into obscurity.

In 1983, McKinsey consultant Julien Phillips published a paper in the journal, Human Resource Management, that described an “adoption penalty” for firms that didn’t adapt to changes in the marketplace quickly enough. His ideas became McKinsey’s first change management model that it sold to clients.

Yet consider that research shows in 1975, during the period Phillips studied, 83% of the average US corporation’s assets were tangible, such as plant, machinery and buildings, while by 2015, 84% of corporate assets were intangible, such as licenses, patents and human capital. In other words, change today involves mostly people, their knowledge and behaviors than it does strategic assets.

Clearly, that changes the game entirely.

What Change Looks Like Today

Think about how America was transformed after World War II. We created the Interstate Highway System to tie our nation together. We established a new scientific infrastructure that made us a technological superpower. We built airports, shopping malls and department stores. We even sent a man to the moon.

Despite the enormous impact of these accomplishments, none of those things demanded that people had to dramatically change their behavior. Nobody had to drive on an Interstate highway, work in a lab, travel in space or move to the suburbs. Many chose to do those things, but others did not and paid little or no penalty for their failure to change with the times.

Today the story is vastly different. A crisis like Covid-19 required us to significantly alter our behavior and, not surprisingly, some people didn’t like it and resisted. We could, as individuals, choose to wear a mask, but if others didn’t follow suit the danger remained. We can, as a society, invest billions in a vaccine, but if a significant portion don’t take it, the virus will continue to mutate at a rapid rate, undermining the effectiveness of the entire enterprise.

Organizations face similar challenges. Sure they invest in tangible assets, such as plant and equipment, but any significant change will involve changing people’s beliefs and behaviors and that is a different matter altogether. Today, even technological transformations have a significant human component.

Making Room For Identity And Dignity

In the early 19th century, a movement of textile workers known as the Luddites smashed machines to protest the new, automated mode of work. As skilled workers, they saw their way of life being destroyed in the name of progress because the new technology could make fabrics faster and cheaper with less workers of lower skill.

Today, “Luddite” has become a pejorative term to describe people who are unable or unwilling to accept technological change. Many observers point out that the rise of industry created new and different jobs and increased overall prosperity. Yet that largely misses the point. Weavers were skilled artisans who worked for years to hone their craft. What they did wasn’t just a job, it was who they were and what they took pride in.

One of the great misconceptions of our modern age is that people make decisions based on rational calculations of utility and that, by engineering the right incentives, we can control behavior. Yet people are far more than economic entities, They crave dignity and recognition, to be valued, in other words, as ends in themselves rather than as merely means to an end.

That’s why changing behaviors can be such a tricky thing. While some may see being told to wear a mask or socially distance as simply doing what “science says,” for others it is an imposition on their identity and dignity from outside their community. Perhaps not surprisingly, they rebel and demand to have their right to choose be recognized.

Building Change On Common Ground

The biggest misconception about change is that once people understand it, they will embrace and so the best way to drive change forward is to explain the need for change in a very convincing and persuasive way. Change, in this view, is essentially a communication exercise and the right combination of words and images is all that is required.

Yet as should be clear by now that is clearly not true. People will often oppose change because it asks them to alter their identity. The Luddites didn’t just oppose textile machinery on economic grounds, but because it failed to recognize their skills as weavers. People don’t necessarily oppose wearing masks because they are “anti-science,” but because they resent having their behavior mandated from outside their community.

In other words, change is always, at some level, about what people value. That’s why to bring change about you need to identify shared values that reaffirm, rather than undermine, people’s sense of identity. Recognition is often a more powerful incentive than even financial rewards. In the final analysis, lasting change always needs to be built on common ground.

Over the next decade, we will undergo some of the most profound shifts in history, encompassing technology, resources, migration patterns and demography and, if we are to compete, we will need to achieve enormous transformation in business and society. Whether we are able to do that or not depends less on economics or “science” than it does on our ability to trust each other again.

— Article courtesy of the Digital Tonto blog
— Image credit: Pexels

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Change Leadership

An Essential Skill for Today’s Leaders

Change Leadership - An Essential Skill for Today's Leaders

GUEST POST from Art Inteligencia

In today’s rapidly evolving landscape, leaders face a unique set of challenges and opportunities. To navigate this environment successfully, change leadership has emerged as an indispensable skill. Leaders who can adeptly guide their teams and organizations through change not only ensure survival but also drive innovation and long-term growth. In this article, we’ll explore what change leadership entails, why it’s essential, and how it’s been successfully implemented through two enlightening case studies.

What is Change Leadership?

Change leadership refers to the ability to influence and inspire teams to embrace change and drive transformation. Unlike traditional change management, which focuses on processes and tools, change leadership centers on people. It’s about engaging hearts and minds, fostering a culture of adaptability, and ensuring that everyone is aligned with the vision for change.

Why is Change Leadership Essential?

There are several reasons why change leadership is more critical now than ever:

  • Accelerated Technological Advancements: The digital age has introduced rapid technological changes, requiring leaders to be agile and forward-thinking.
  • Globalization: As businesses expand globally, leaders must manage cross-cultural teams and navigate various market dynamics.
  • Regulatory Changes: Frequent regulatory updates necessitate quick adaptation and compliance.
  • Workforce Dynamics: With the rise of remote work and the gig economy, traditional management structures are evolving.
  • Customer Expectations: Modern consumers demand constant innovation, pushing organizations to be more responsive to market shifts.

Case Study 1: IBM’s Transformation Under Lou Gerstner

Background

Starting in the early 1990s, IBM faced declining revenues and a rapidly changing technology landscape. The mainframe-centric company was struggling to compete in the burgeoning personal computer and network computing markets. Lou Gerstner was appointed CEO in 1993 with the monumental task of turning the ship around.

Change Leadership in Action

Vision Setting

Gerstner began by articulating a clear vision. He envisioned IBM transforming from a hardware-centric company to a solutions-based provider. This vision broke from IBM’s traditional focus and set a new course for the company.

Engaging Stakeholders

Gerstner took steps to engage all levels of the organization. He initiated regular town hall meetings, encouraging open communication and feedback. This inclusivity helped dismantle silos and fostered a collaborative culture.

Cultural Shift

Recognizing that the existing culture was a barrier to change, Gerstner introduced a new set of values emphasizing customer solutions, teamwork, and speed. He also revamped the performance evaluation system to align with the new cultural values.

Results

IBM’s transformation under Gerstner was a resounding success. By the late 1990s, the company had repositioned itself as a leader in the IT services sector, experiencing significant revenue growth and improved market share. The shift not only saved IBM from potential obsolescence but also set the stage for future innovations.

Case Study 2: Microsoft’s Satya Nadella and the Cultural Renaissance

Background

In 2014, Satya Nadella took over as CEO of Microsoft. At the time, Microsoft was criticized for its cutthroat culture and was lagging in key areas like mobile and cloud computing. Employee morale was low, and the company needed a transformative leader.

Change Leadership in Action

Empathy-Driven Leadership

Nadella emphasized empathy and collaboration from the outset. His leadership style was a significant departure from Microsoft’s historically aggressive culture. He introduced the concept of “growth mindset” to encourage employees to embrace challenges and learn continuously.

Vision and Strategy

Nadella articulated a clear vision: to transform Microsoft into a cloud-first, mobile-first company. He made bold moves, such as acquiring LinkedIn and GitHub, to align with this vision. These strategic acquisitions positioned Microsoft as an indispensable player in the tech ecosystem.

Inclusivity and Diversity

Nadella focused heavily on inclusivity, believing a diverse workforce would foster better innovation. He implemented measures to improve diversity at all levels, creating an inclusive atmosphere where every voice could be heard.

Results

Under Nadella’s leadership, Microsoft experienced a cultural renaissance that translated into financial success. The company saw its stock price quadruple, re-established itself as an industry leader, and was lauded for its inclusive culture.

Key Takeaways for Today’s Leaders

Change leadership is not just about steering your organization through disruption but about thriving in it. From IBM’s pivot under Lou Gerstner to the cultural shift at Microsoft led by Satya Nadella, the principles of effective change leadership remain consistent:

  • Clear Vision: A compelling vision can unite and guide an organization.
  • Engage Stakeholders: Open communication and stakeholder engagement are vital.
  • Cultural Alignment: A culture aligned with your vision can propel your organization forward.
  • Inclusivity: Diverse perspectives foster innovation and resilience.

In an era of constant flux, embracing change leadership is not just advisable—it’s imperative. As demonstrated by our case studies, those who master this skill can lead their organizations to unparalleled success.

Conclusion

Change leadership is an essential competency for navigating today’s ever-changing business landscape. By understanding its core principles and learning from successful leaders, today’s executives can set their organizations on a path to sustainable growth and innovation. Through vision, engagement, cultural shifts, and inclusivity, leaders can inspire their teams to not just accept change but to thrive in it.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Re-Skilling and Upskilling People & Teams

Re-Skilling and Upskilling People & Teams

GUEST POST from Janet Sernack

The pandemic has increased the pace of change in a digitally accelerated world, and at the same time, it is forcing organizations, leaders, and teams to become more purposeful, human, and customer-centric. Where managing both the future and the present simultaneously requires people to unlearn what has worked in the past and relearn new mindsets and behaviors as to what might be possible, useful, and relevant in the future.

This is crucial to enabling people to perform at their best, and it requires investment in reskilling and upskilling people to be future-fit to meet the needs of previously unheard-of occupations, newly emerging flexible job options. All of which are being transformed by the pandemic, coupled with technologies created by accelerated digitization. Where organizations, leaders, and teams can increase speed, agility and improve simplicity and strategically generate new ways of tapping into the power of and harnessing and mobilizing people’s collective intelligence.

To better enable them to balance and resource organizational digital, agile, or cultural transformational initiatives with the needs of its people, users, customers, and communities, and execute them accordingly.

Collective Intelligence

Collective intelligence is group intelligence that emerges from the collaboration, efforts, and engagement of diverse groups, tribes, teams, and collectives. Which poses a great opportunity, which is also critical to recovery, for organizations to attract, retain, manage and leverage talent  through reskilling and upskilling people to be future-fit by:

  1. Enhancing flexible work options

The recent World Economic Forum Job Reset Summit reported that – “in 2020, the global workforce lost an equivalent of 255 million full-time jobs, an estimated $3.7 trillion in wages and 4.4% of global GDP, a staggering toll on lives and livelihoods.”

McKinsey & Co in a recent article state that – as many as 25 percent more workers may need to switch occupations than before the pandemic.

This means that in a hybrid work environment, without the constriction of location, and with the ability to leverage connection digitally, at little, or no cost, there is a greater talent pool to draw from. Including, according to a recent Harvard Business Review article “What your future employees want most” untapped pools of talent such as the “home force” which includes bringing people back into the workforce including people who put their careers on hold due to raising children, caring for the elderly and retired baby boomers.

It also means that some people will be more likely to prioritize lifestyle (family and personal interests) over proximity to work, and will pursue jobs in locations where they can focus on both – even if it means taking a pay cut. Workers will be more likely to move out of cities and other urban locations if they can work remotely for a majority of the time, creating new work hubs in rural areas.

  1. Measuring the value delivered and not the volume

Designing people and customer-centric work experiences, roles gives people the space to unlock their full potential, maximize their impact by delivering transformative results that contribute to the common good and to the future of humanity.

It also encourages cross-fertilization of creative ideas through teaming and networking, maximizing the power of collaboration and collaborative technologies to create and capture value, through inventing new business models, services, and products that users and customers appreciate and cherish.

  1. Prioritizing continuous learning, reskilling and upskilling

At the same time, customer expectations and preferences are also constantly changing, giving rise and opening doors to new roles and opportunities, that may have never previously existed.

Organizations also need to discover and explore new ways of competing and future-proofing against uncertainty and disruption. They also need to invent new ways of boosting productivity and improving efficiency, through adapting and flexing to flow with the new reality and to ultimately grow and thrive within it.

There are also opportunities to solve complex problems by increasing reciprocity and collaboration through cross-functional partnerships, collectives, tribes, and ecosystems, designed to capture and deliver value co-creatively.

Continuous learning

Reskilling and upskilling people to be future-fit by maximizing collective intelligence require disrupting complacency and stagnation and creating an environment of continuous learning and trust.

Where people are focused on delivering a great customer experience and have the permission and safety and are “allowed” to:

  • Value and leverage differences and diversity in ways that evoke, provoke, and create new ways of being through unlearning, and through relearning to adopt a beginner’s mind, develop a paradox lens, and elastic thinking strategies to pivot quickly into new roles and structures as situations demand.
  • Challenge the status quo, by withholding judgment and evaluation, through developing vital generative questioning, listening, and debating skills to deep dive into and unleash creative and inventive ideas.
  • Continuously learn, to remain both agile and adaptive, collaborative and innovative, to discover, evolve, and grow talent in ways that are both nimble and sustainable.
  • Create lines of sight between strategy, structures, systems, people, and customers, identifying and maximizing interdependencies, through intentional collaboration where everyone knows that their efforts contribute to, and make a difference to the delivery of organizational outcomes.
  • Provide rigor, discipline by driving accountability and by constantly measuring and sharing feedback and results to allow for engaging people in continuous learning, iterative process, and real-life pivots.

Leveraging collective genius

Only by prioritizing reskilling and upskilling people to be future-fit organizations will leverage people’s collective genius and enhance their agility to survive and thrive, flow, and flourish in a VUCA world.

Organizations that are future-focused will create meaningful and purposeful hybrid workplaces that increase peoples’ job satisfaction and support.  That provides flexible work options, continuous learning, and focus on generating value delivery will build people’s loyalty and retention and lower hiring costs over time.

An uncertain future

According to the World Economic Forum Job Reset Summit – “While vaccine rollout has begun and the growth outlook is predicted to improve, and even socio-economic recovery is far from certain”.

Yet, with so much uncertainty about the future, there is one thing that we can all control and is controllable, are our mindsets – how we think, feel, and choose to act in any situation, especially in our communication, problem-solving, and decision-making processes.

All of us have the freedom to choose, to develop our independent wills, and create new ways of being, thinking, feeling, and doing – to meet the needs of a wide range of previously unheard-of occupations that are emerging, to provide more flexible, meaningful and purposeful job options.

To leverage the current turning point, which is full of possibilities and innovative opportunities for enabling organizations, people, and customers to be more equitable, resilient, sustainable, and future-fit, in an ever-changing landscape, impacted by the technologies created by accelerated digitization.

This is the next blog a series of blogs, podcasts, and webinars on Developing a Human-Centric Future-Fitness organization

Find out more about our work at ImagineNation™

Find out about The Coach for Innovators Certified Program, a collaborative, intimate, and deep personalized innovation coaching and learning program, supported by a global group of peers over 8-weeks, starting October 19, 2021. It is a blended learning program that will give you a deep understanding of the language, principles, and applications of a human-centered approach to innovation, within your unique context. Find out more.

Image credit: Pixabay

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