Monthly Archives: August 2021

The Future of Education

How Technology is Transforming Learning and Development

The Future of Education - How Technology is Transforming Learning and Development

GUEST POST from Art Inteligencia

In today’s rapidly evolving world, the landscape of education is undergoing significant transformations. Technological advancements are not just enhancing traditional methods but are also creating new paradigms for learning and development. From virtual classrooms to AI-driven personalized learning, the possibilities are endless. In this article, we will explore how technology is shaping the future of education and provide real-world case studies that exemplify these shifts.

The Role of Technology in Education

The integration of technology in education serves multiple purposes:

  • Enhancing accessibility to quality education
  • Promoting personalized learning experiences
  • Facilitating collaborative learning
  • Providing data-driven insights to improve pedagogical practices

Case Study 1: Khan Academy

Background

Khan Academy, a non-profit educational organization, has revolutionized how education is delivered globally. Founded by Salman Khan in 2008, it offers free online courses, lessons, and practice exercises in a wide range of subjects.

Technological Integration

Khan Academy harnesses the power of technology in several ways:

  • Video Lessons: It provides thousands of video tutorials that break down complex topics into easily understandable segments.
  • Interactive Exercises: The platform includes interactive exercises that allow students to practice and reinforce what they have learned.
  • Analytics: Advanced data analytics provide educators and students with real-time feedback on performance and learning gaps.

Impact

Khan Academy has democratized education by making high-quality resources accessible to anyone with an internet connection. It has significantly lowered the barrier to entry for learning new subjects and skills, particularly in under-resourced areas.

Case Study 2: Minerva Schools at KGI

Background

Minerva Schools at KGI is an innovative higher education institution that aims to prepare students for the complexities of the modern world. Founded in 2014, it offers a radically different approach to traditional college education.

Technological Integration

Minerva Schools employ technology to offer a unique, globally immersive learning experience:

  • Active Learning Forum (ALF): All classes are conducted through the ALF, a proprietary online platform that facilitates high levels of student engagement and interaction.
  • Global Rotation: Students live in up to seven different countries during their four-year college experience, applying their classroom learning to real-world contexts.
  • Data-Driven Assessment: The platform continuously collects data on student participation, performance, and engagement, allowing for highly personalized feedback and support.

Impact

Minerva Schools have redefined the college experience by integrating technology in ways that promote active learning, global awareness, and critical thinking. Their model has shown that it is possible to deliver high-quality education that is both flexible and deeply impactful.

Conclusion

The future of education is intricately tied to technological innovation. As demonstrated by Khan Academy and Minerva Schools, technology is enabling more inclusive, personalized, and effective learning experiences. As educators and institutions continue to embrace these advancements, the potential for positive transformation in learning and development is boundless.

What Lies Ahead

Looking forward, several trends are poised to shape the future of education:

  • AI and Machine Learning: These technologies will further personalize learning and provide predictive insights to help educators tailor interventions.
  • Virtual and Augmented Reality: These immersive technologies will create new ways for students to explore complex subjects and scenarios.
  • Blockchain: It could offer a secure way to handle educational credentials and transcripts, simplifying the verification process.
  • Gamification: Integrating game design elements can make learning more engaging and motivating.

Final Thoughts

The transformation of education through technology is not just a possibility; it is a necessity for keeping pace with the demands of the 21st century. As we continue to innovate and leverage these tools, we have the unique opportunity to create a more inclusive, effective, and engaging educational landscape for future generations.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Innovation Teams Do Not Innovate

Innovation Teams Do Not Innovate

Guest Post from Janet Sernack

In our first blog in this series of three blogs, we reinforced and validated the importance and role of collaboration. We then described the range of emerging new, inspirational, and adaptive models that lean into complexity and catalyze and embed sustainable innovative workplace culture change. Where some organizations, like Alibaba, Disney, Google, Salesforce, and GE, developed their future fitness by courageously investing in catalyzing, igniting, and leading change through innovation teams.

Innovation teams are teams that don’t innovate!

Conventional team collaboration performance and development approaches are still relevant and foundational to long-term organizational success.  And, a new range of organizational needs are emerging in our fast-changing and disruptive world, that complement conventional team development processes including the importance of:

  • Providing a unified and holistic and systemic “collective mind” focussed on adding value to customers,
  • Being agile, focused, and in charge to make faster decisions,
  • Sharing resources and insights to reduce costs,
  • Working interdependencies to improve efficiencies and productivity,
  • Shifting focus from being competitive towards co-creating ecosystems to solve bigger, more complex problems, to lead, embed, and sustain value-adding change in a disruptive world.

According to the authors of Eat, Sleep Innovate, an innovation team is formed to develop “something different that creates value” and do this best in a culture where such behaviors come naturally.

These behaviors include:

  • Curiosity
  • Customer obsession
  • Adeptness to ambiguity
  • Collaboration
  • Empowerment
  • Accountability

Purpose of innovation teams

The purpose of an innovation team is to create an environment that unlocks an organization’s collective intelligence (capacity, competence, and confidence) and builds the capability to change as fast as change itself.

Usually, through providing mentorship, coaching, and learning process in ways that align, engage, enable, equip and leverage peoples’ collective intelligence to:

  • Adapt to higher levels of ambiguity and uncertainty,
  • Challenge the status quo and help break a conventional business as usual habits, leadership styles, and comfortable ways of working,
  • Provoke future “fast forward” (horizon three) thinking,
  • Support the implementation of digital and organizational transformational efforts,
  • Collectively and collaboratively drive innovation across organizations pragmatically and make it a reality,
  • Leverage synergies across ecosystems to solve complex problems and deliver increased value to customers.

Ultimately, to provoke and evoke future “fast forward” creative discoveries and experiment with new platforms and possible future business models to help guide future renewal and reinventions.

Delivering these, as smart and multi-disciplinary teams in ways that are timely, agile, and disciplined that potentially support and bring significant value to customers, the market, and to the organization.

Unconventional stretch collaboration requires connection, cognitive dissonance, and conflict

Experimenting with, iterating, and adapting new collaborative models, enables organizations and their leaders, to shift their focus – from being defensively competitive towards being creatively constructive.

Where the goal is to create a high performing, connected, and networked workplace culture where people:

  • Have the time and space to deeply connect, collaborate, and co-create value,
  • Maximize differences and diversity of thought,
  • Generate the urgency and creative energy to innovate,
  • Feel safe and have permission to freely share ideas, wisdom, knowledge, information, resources, and perspectives.

Innovation teams create discord and generate conflict

At ImagineNation™ we have found that the best way for innovation teams to perform is through building safety and trust, whilst simultaneously being safely provocative and evocative in creating discord and conflict to disrupt peoples conventional thought processes, behaviors, and habits.

To engage people in maximizing differences and diversity to generate creative ideas, and experiment with inventive prototypes, that ultimately solve big and complex problems and deliver commercially astute, innovative solutions.

By connecting, networking, and focussing on co-creation and emphasizing collaboration, inclusion, and mutual accountability, and not on being competitive.

Dealing with the organizational blockers – Innovation teams

At ImagineNation™ our experience has enabled us to understand and reduce the range of key common blockers to transformational and innovation-led change initiatives.

Where we support clients identify, and resolve and remove them by enabling and equipping innovation teams to:

  • Develop agile and innovation mindsets: building capability in safely exposing and disrupting rigid mindsets through customized mindset shifting, behavioral-based, skills development programs.
  • Understand the impact of the organization’s collective mindset: supporting teams to develop an empathic understanding of one another, then shifting how they feel and think to act differently, and cultivate the discomfort resilience when facing the challenges and failures in the innovation rollercoaster ride.
  • Enable leadership development: through educating, mentoring, and coaching leaders to grow their adaptive, collaborative, engaging, and innovative team leadership and membership capabilities.
  • Foster the development of an adaptive and innovative culture: by applying the cultural assessment and diagnostic processes that result in pragmatic culture change initiatives.
  • Ensure strategic alignment: sensing, perceiving, and developing a mutual focus, common language and understanding, and a collaborative networked way of working, that bridges the gap between the current and desired states.

Setting up an innovation team – the critical success factors

At ImagineNation™ we have also helped our clients identify, and embed the critical success factors, that enable innovation teams to drive and embed innovation-led change and transformational initiatives by ensuring:

  • Alignment to the mission, vision, purpose, values.
  • Strategic allocation of resources.
  • Leadership team sponsorship and mentorship.
  • Investment in team members and leader’s capability development.
  • Thinking big and focussing on clarifying and delivering future “fast forward” far-reaching solutions to highly impactful challenges.
  • Organization engagement and enrolment in implementing changes and creating, inventing, and delivering innovative solutions.
  • Lines of sight to stakeholders, eco-system players, and customers, taking an empathic value-adding perspective at all times.

Innovation teams – an unfreezing opportunity to co-create future-fit organizations

Embracing this type of collaborative approach creates an unprecedented opportunity for organizations, who have been upended as a result of the Covid-19 crisis, to develop a sense of urgency toward unfreezing and eliminating their corporate antibodies.

Empathizing with the range of challenges leaders are facing right now, where many are slowly waking up to a post-covid world, where there is an unprecedented and urgent opportunity to co-create a “new normal” that is well-designed to lift any of the emotional barriers to teamwork, locked-down relationships and online fatigue.

Opening the door to a new kind of co-creative, collaborative and cohesive team spirit that allows and encourages people to re-imagine, re-learn, reinvent and co-create new, fresh future fit, adaptive and innovative, people and customer-centric systems, structures, business models, and ecosystems.

All of which are mandatory for delivering future “fast forward” strategies for applying the collaborative and collective intelligence required for increasing value in innovative ways that people and customers appreciate and cherish, in ways we have not previously imagined, that connect with and contribute to, the good of the whole.

Find out about our learning products and tools, including The Coach for Innovators Certified Program, a collaborative, intimate, and deep personalized innovation coaching and learning program, supported by a global group of peers over 8-weeks, starting Tuesday, October 19, 2021.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of a human-centred approach and emergent structure (Theory U) to innovation, within your unique context. Find out more

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Building Resilience in Change Leaders

Tips and Techniques

Building Resilience in Change Leaders

GUEST POST from Chateau G Pato

In the fast-paced world of business, change is the only constant. Whether it’s technological advances, shifts in market trends, or global events, organizations must continually adapt to thrive. However, navigating through these changes is challenging, especially for those leading the effort. Resilience in change leaders isn’t just beneficial—it’s crucial. In this article, we will explore effective tips and techniques for building resilience in your change leaders, supported by two insightful case studies.

Understanding Resilience in Change Leadership

Resilience is the ability to withstand, adapt to, and recover from adversity. For change leaders, resilience means guiding teams through transitions without losing momentum or morale. It’s about turning challenges into opportunities and maintaining composure under pressure.

Key Components of Resilience

  • Emotional Intelligence: The ability to perceive, understand, manage, and regulate emotions.
  • Adaptability: Flexibility to pivot strategies and approaches as circumstances change.
  • Strong Support Systems: Reliance on a network of colleagues, mentors, and allies for advice and support.
  • Self-Care: Prioritizing personal well-being to maintain high performance levels.
  • Continuous Learning: Staying open to new knowledge and experiences to better handle future challenges.

Tips for Building Resilience in Change Leaders

1. Foster Emotional Intelligence

Developing emotional intelligence (EI) is paramount for resilience. Leaders with high EI can manage their own emotions and empathize with their team, which is critical during tumultuous times.

Techniques:

  • Encourage self-reflection exercises.
  • Provide EI training workshops.
  • Promote open communication and active listening practices.

2. Cultivate Adaptability

Adaptability is about being open to change and willing to alter one’s approach when necessary. Training leaders to be adaptable can make them more effective in dynamic environments.

Techniques:

  • Implement scenario planning exercises.
  • Encourage leaders to take on diverse roles and projects.
  • Provide mentorship programs that expose leaders to different perspectives.

3. Strengthen Support Systems

A resilient leader is rarely alone. Support from peers, mentors, and family can make a significant difference.

Techniques:

  • Establish formal mentorship and buddy programs.
  • Create peer support groups within the organization.
  • Encourage networking opportunities both inside and outside the company.

4. Prioritize Self-Care

Resilience is also about mental and physical well-being. Leaders must take care of themselves to effectively lead others.

Techniques:

  • Promote work-life balance by setting clear boundaries.
  • Encourage leaders to take regular breaks and vacations.
  • Offer wellness programs that include physical and mental health support.

5. Embrace Continuous Learning

The world is constantly evolving, and so must our knowledge and skills. Encouraging continuous learning helps leaders stay ahead of the curve and better manage change.

Techniques:

  • Provide access to online courses and professional development workshops.
  • Encourage participation in industry conferences and seminars.
  • Foster a culture of curiosity and lifelong learning within the organization.

Case Study 1: Resilience at a Tech Startup

Company: InnovateX

Background

InnovateX, a growing tech startup, faced a major challenge when their main product failed to secure significant market traction. The failure risked the company’s future, and the leadership team had to navigate this crisis swiftly.

Approach

  1. Foster Emotional Intelligence: The CEO underwent EI training and began holding regular one-on-one sessions with team members to understand their concerns and provide support.
  2. Cultivate Adaptability: InnovateX implemented scenario planning sessions which helped pivot the business strategy to focus on a new market segment.
  3. Strengthen Support Systems: Peer support groups were established, promoting a collaborative culture where leaders could lean on each other.
  4. Prioritize Self-Care: InnovateX introduced flexible working hours and wellness programs to help leaders manage stress.
  5. Embrace Continuous Learning: The company invested in professional development, bringing in industry experts to share insights on navigating market challenges.

Outcome

Within a year, InnovateX successfully launched a new product tailored to the new market segment, stabilizing the business and positioning it for future growth. The resilient leadership team not only weathered the crisis but emerged stronger and more cohesive.

Case Study 2: Resilience in a Healthcare Organization

Organization: HealthFirst

Background

HealthFirst, a large healthcare provider, faced unprecedented pressure during the COVID-19 pandemic. The organization needed to adapt quickly to changing regulations, patient needs, and staff safety concerns.

Approach

  1. Foster Emotional Intelligence: Leadership held daily briefings to stay connected with staff, addressing fears and anxieties directly.
  2. Cultivate Adaptability: Real-time feedback loops were created to continuously adjust protocols based on frontline worker input.
  3. Strengthen Support Systems: HealthFirst created a ‘Leadership Support Taskforce’ to provide emotional and logistical support to leaders.
  4. Prioritize Self-Care: The organization mandated regular breaks and provided access to mental health resources for all leaders.
  5. Embrace Continuous Learning: Continuous training sessions were conducted to keep leaders updated on the latest health guidelines and effective management practices.

Outcome

HealthFirst managed to maintain high standards of care while ensuring the safety and well-being of its staff. The leadership’s resilience was evident in their ability to manage the crisis effectively, earning the trust and confidence of both employees and patients.

Conclusion

Building resilience in change leaders is essential for any organization navigating the turbulent waters of today’s world. By fostering emotional intelligence, cultivating adaptability, strengthening support systems, prioritizing self-care, and embracing continuous learning, organizations can equip their leaders to not only survive but thrive in the face of change.

Investing in these areas will create a robust leadership framework capable of handling whatever comes next, ensuring sustained success and a resilient organizational culture. Remember, the first step towards resilience is recognizing its importance and committing to its development. The journey may be challenging, but the results are undeniably worth it.


Braden Kelley is a thought leader in the fields of innovation and change management. Connect with him on social media for more insights and strategies on leading change in your organization.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pixabay

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Why so much medical technoskepticism?

Why so much medical technoskepticism?

Guest Post from Arlen Meyers

Medicine has transitioned from high touch to high tech to low trust. The explosion of post COVID technology “innovations” is leaving a wake of skepticism from the healing class.

As noted, Covid-19 let virtual medicine out of the bottle. Now it’s time to tame it. If we don’t, there is a danger that it will stealthily become a mainstay of our medical care. Deploying it too widely or too quickly risks poorer care, inequities and even more outrageous charges in a system already infamous for big bills.

Medical technoscepticism is driven by:

  1. Unresolved conflicts between the ethics of medicine and the ethics of business
  2. False promises and marketing hype
  3. Resistance to change
  4. Faulty thinking leading to technology adoption errors
  5. The halo from BIG TECH shenanigans and the resulting distrust
  6. Social media misinformation and infodemics
  7. Not addressing the needs of end user healthcare professionals and what they value
  8. Rules, legislation and administrative mandates and that interfere with dissemination and implementation and the resulting unintended consequences
  9. Inequitable access and lack of clinical validation to solutions
  10. Inadequate professional and patient education and training about present and future medical technologies and their value
  11. Fear about artificial intelligence and its effect on society
  12. Security, privacy and confidentiality concerns

The pandemic resulted in an increase in virtual care.  But its place and value in the post-pandemic world is up in the air. To help policymakers, payers, providers assess the  various ways in which virtual care programs could have a positive impact for patients, clinicians, payers, and society going forward, the American Medical Association and Manatt Health developed a framework. It can be used by care providers to develop and evaluate new digitally-enabled-care models, by payers to inform coverage and payment decisions, and by policymakers to establish regulations.

Much like addressing vaccine skepticism, technoskepticism will require a multipronged approach. . Maybe you should just take all those worthless vitamins and supplements and forget about all the technology snake oil.

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Measuring the Effectiveness of Change Management Initiatives

Measuring the Effectiveness of Change Management Initiatives

GUEST POST from Art Inteligencia

Effective change management is a critical factor in the success of any organizational transformation. But how do you measure its effectiveness? While many organizations embark on change initiatives, few actually track the metrics that determine their success. In this article, we will explore key indicators for measuring change management effectiveness and delve into two case studies that highlight these principles in action.

Key Metrics for Measuring Effectiveness

There are several metrics organizations can use to assess the success of their change management initiatives:

  • Employee Engagement: Levels of employee participation and enthusiasm towards the change.
  • Adoption Rates: The speed and extent to which the new practices or tools are adopted.
  • Resistance Levels: The volume and intensity of opposition to the change.
  • Performance Metrics: Productivity, quality, and other performance metrics before and after the change.
  • Cultural Shift: Long-term sustainability of the change in the organization’s culture.

Case Study 1: TechCorp’s Agile Transformation

TechCorp, a mid-sized software development company, decided to shift from a waterfall to an agile development methodology. Here’s how they measured the effectiveness of their change management initiative:

  • Employee Engagement: The company conducted monthly surveys to gauge team morale and engagement. Engagement levels increased by 25% within six months.
  • Adoption Rates: Within three months, 90% of the development teams were practicing Agile methodologies.
  • Resistance Levels: Initial resistance was high, but decreased significantly after implementing a series of workshops and training sessions.
  • Performance Metrics: Lead time and cycle time metrics showed a 30% improvement in the first year.
  • Cultural Shift: Two years post-implementation, Agile principles were deeply embedded in the company culture, with ongoing improvements driven by employee feedback loops.

TechCorp’s methodical approach to measuring change allowed them to pinpoint areas of resistance and adapt their strategies, ensuring a successful transformation.

Case Study 2: HealthWay’s Digital Healthcare Initiative

HealthWay, a healthcare provider, embarked on a digital transformation to improve patient experience through telehealth services. Their measures of change management effectiveness included:

  • Employee Engagement: Weekly town hall meetings were held to address concerns and share progress. Engagement surveys indicated a 40% improvement in employee sentiment towards the initiative.
  • Adoption Rates: Telehealth consults increased from 5% to 60% of total consultations within six months.
  • Resistance Levels: Through one-on-one coaching and extensive training, initial resistance levels dropped from 30% to under 5% within the first quarter.
  • Performance Metrics: Patient satisfaction scores improved by 20%, while operational costs associated with consultations dropped by 15%.
  • Cultural Shift: A year after the initiative, the company saw a significant shift towards a more technology-oriented culture, with continual investments in digital tools and services.

HealthWay’s focus on robust engagement and thorough training was crucial for the success of their digital transformation, significantly enhancing both employee and patient satisfaction.

Conclusion

Measuring the effectiveness of change management initiatives is not just about tracking immediate outcomes, but also about understanding the long-term impact on your organization. By focusing on key metrics such as employee engagement, adoption rates, resistance levels, performance metrics, and cultural shifts, organizations can ensure that their change initiatives are not only successful but also sustainable. TechCorp and HealthWay demonstrate that with the right measures in place, meaningful change is achievable, paving the way for continuous improvement and a resilient organizational culture.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Avoid the Addition Bias

Avoid the Addition Bias

Guest Post from Paul Sloane

Have you noticed that almost every photo that you take with your camera or mobile phone can be improved by cropping?  As we take away extraneous background details, we bring the subject into clearer view.  The same is true in many other fields – taking things out can seriously improve performance.  But there is a strong human tendency to do the opposite – to add features rather than to subtract – even when subtraction is an easier and better solution.

Nature magazine recently published a paper with the headline – People Systematically Overlook Subtractive Changes.  The study was carried out by Adams, Converse, Hales and Klotz at the University of Virginia.  Here is an abstract of what they found.

‘We investigated whether people are as likely to consider changes that subtract components from an object, idea or situation as they are to consider changes that add new components. People typically consider a limited number of promising ideas in order to manage the cognitive burden of searching through all possible ideas, but this can lead them to accept adequate solutions without considering potentially superior alternatives. Here we show that people systematically default to searching for additive transformations, and consequently overlook subtractive transformations. Across eight experiments, with different conditions, participants were less likely to identify advantageous subtractive changes. Defaulting to searches for additive changes may be one reason that people struggle to mitigate overburdened schedules, institutional red tape and damaging effects on the planet.’  https://www.nature.com/articles/s41586-021-03380-y

In one experiment, people were asked to change a pattern on a grid of coloured squares so as to make it symmetrical.  Fully 78% chose to add squares even though taking away existing squares was an equally good solution.  In another study, participants were asked to improve an essay – 80% added material while only 16% cut words out.  We see something similar in the many books which could have been much more concise. They would have benefited from pruning, yet the author and editor chose to add rather than subtract.

It is generally agreed that the tax codes in most countries (and certainly in the USA and UK) are far too complex and provide many provisions and loopholes that can be exploited by clever accountants.  A simplified tax code would be easier to administer and would collect more revenue.  Yet each new finance minister tends to add new clauses and tax breaks rather than eliminating them.

Innovation efforts tend to follow similar lines.  When people are asked for ideas on how to improve a product or service, they typically add more features.  But many products suffer from feature bloat today – which makes them unwieldy and complex to use.  It is rare for people to suggest slimming down a product by eliminating little-used functions.  I dare say that your mobile device is overloaded with apps that are rarely used.

The next time you run a meeting to improve efficiency, processes, methods, products or services start by asking, ‘What can we take away?’  Crop the photo to make it better.

Image Credit: Pexels.com

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Innovative Ways to Engage Employees in the Innovation Process

Innovative Ways to Engage Employees in the Innovation Process

GUEST POST from Chateau G Pato

Welcome to the age of innovation! In this ever-evolving business landscape, the role of employees has become more significant than ever before. Today, companies are recognizing the necessity of inclusive innovation efforts, wherein every employee feels empowered and motivated to contribute to the innovation process. Below, I share two compelling case studies that highlight successful strategies to engage employees in the innovation journey.

Case Study 1: Google’s ‘20% Time’ Policy

Google has long been celebrated as a hotbed for innovation, and one of the company’s most successful strategies to fuel creativity is its ‘20% Time’ policy. This initiative allows employees to dedicate 20% of their work hours to projects that interest them, even if these projects fall outside their regular job responsibilities.

Key Elements of the ‘20% Time’ Policy:

  • Autonomy: Employees have the freedom to explore ideas that they are passionate about. This autonomy leads to increased motivation and creative thinking.
  • Resource Allocation: The company provides necessary resources and support to help employees turn their ideas into reality.
  • Recognition: Successful projects born out of the ‘20% Time’ are acknowledged and celebrated, fostering a culture of appreciation and motivation.

The impact of the ‘20% Time’ policy has been monumental. Iconic products like Gmail, Google News, and AdSense emerged from this initiative, demonstrating the power of giving employees room to innovate.

Case Study 2: 3M’s ‘15% Rule’

3M, a company renowned for its innovation, has adopted a similar approach to employee engagement with its ‘15% Rule.’ This rule allows employees to devote 15% of their working time to developing new ideas and projects.

Key Elements of the ‘15% Rule’:

  • Faith in Employees: By investing faith in their employees’ abilities, 3M encourages a culture of trust and confidence.
  • Collaboration: Employees are encouraged to form cross-functional teams to bring diversified perspectives to their projects.
  • Intrapreneurship: The rule fosters an intrapreneurial environment where employees feel like owners of their projects, driving them to achieve innovative solutions.

One of the most notable outcomes of the ‘15% Rule’ is the invention of the Post-it Note. This iconic product revolutionized communication and organization, and it emerged from an employee’s effort within the ‘15% Rule.’ This success story emphasizes the importance of giving employees the latitude to explore their ideas.

Key Takeaways for Effective Employee Engagement in Innovation

Drawing inspiration from these case studies, we can identify some key strategies to successfully engage employees in the innovation process:

  1. Provide Autonomy and Freedom: Create an environment where employees have the freedom to explore their ideas without the constraints of their regular job responsibilities.
  2. Allocate Resources and Support: Ensure that employees have access to the resources, tools, and support necessary to execute their ideas.
  3. Foster a Culture of Recognition: Celebrate and reward innovative ideas and projects, and make recognition a vital part of the culture.
  4. Encourage Collaboration: Promote cross-functional teamwork to bring diverse perspectives and expertise to the innovation process.
  5. Build Trust and Confidence: Show faith in employees’ abilities and create an environment where they feel confident and motivated to innovate.

By adopting these strategies, organizations can not only drive innovation but also cultivate a workforce that feels valued and empowered. As we’ve seen with companies like Google and 3M, the results can be truly transformative.

In conclusion, engaging employees in the innovation process is no longer an option but a necessity. By creating a culture that fosters creativity, autonomy, and support, organizations can unlock the full potential of their workforce and drive groundbreaking innovations.

Let’s embark on this journey of inclusive innovation, where every employee is a co-pilot steering the company toward a radiant future of endless possibilities.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pexels

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The Rebirth of Blogging Innovation

The Rebirth of Blogging Innovation

Join Us Here at Human-Centered Change and Innovation

Fifteen years ago I started writing Blogging Innovation on a cumbersome platform called Blogger.

It started as a place to share my observations and insights about business and innovation. Leveraging what I learned operating and optimizing the marketing engine powering what is now VRBO.com from Expedia, Blogging Innovation grew.

Blogging Innovation drew an increasingly large audience and its mission grew into:

“Making innovation insights accessible for the greater good.”

This led me to invite other leading innovation voices onto this growing platform to broaden the chorus of voices across a range of innovation-related specialties and topics.

I had the opportunity to go out and do video interviews with luminaries like Dean Kamen, Seth Godin, Dan Pink, John Hagel, and many others, sharing them with you on the blog and via my YouTube channel.

A global innovation community was born with Blogging Innovation transforming into Innovation Excellence and then into Disruptor League before I stepped away.

Recently I posted a slideshow on LinkedIn of the Top 40 Innovation Bloggers of 2020 and in communicating with the authors recognized for their contributions on the list it surfaced that people would be interested in contributing guest posts here.

Please follow the link, give it a like or leave a comment on LinkedIn supporting your favorite author on the list or add a name of someone I should watch for this year’s list.

Because people expressed interest in contributing articles to Human-Centered Change and Innovation, I’ve decided to allow some guest posts from select authors.

Here are the first three:

1. How to Conduct Virtual Office Hours
by Arlen Meyers

2. Innovation organization only thrives along with innovation culture
by Nicolas Bry

3. Catalysing Change Through Innovation Teams
by Janet Sernack

If you’ve contributed articles to Blogging Innovation in the past and are interested in contributing to Human-Centered Change and Innovation, please contact me and I’ll set you up with a user account.

Topics of particular interest include:

  • Innovation Culture
  • Innovation Methods
  • Change and Transformation
  • Human-Centered Design
  • Behavioral Science and Economics
  • Customer Experience and Insights
  • Employee Experience and Engagement
  • Organizational Psychology

Keep innovating!


Accelerate your change and transformation success

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Measuring the Impact of Design Thinking on Business Success

Measuring the Impact of Design Thinking on Business Success

GUEST POST from Art Inteligencia

Design Thinking has rapidly become a cornerstone of modern business strategy, promising to foster innovation and solve complex problems through a human-centered approach. But how can businesses measure the real impact of Design Thinking on their success? In this article, we will explore key metrics and provide two compelling case studies to illustrate how companies have achieved measurable success through Design Thinking.

Key Metrics for Measuring Impact

To assess the impact of Design Thinking, organizations should consider a combination of quantitative and qualitative metrics. Here are some critical metrics to consider:

  • Customer Satisfaction: Feedback scores and net promoter scores (NPS) before and after Design Thinking initiatives.
  • Time to Market: Reduction in the time it takes to develop and launch new products.
  • Revenue Growth: Increase in sales and market share attributable to new product innovations.
  • Employee Engagement: Improvement in employee satisfaction and retention rates.
  • Innovation Pipeline: The number and quality of new ideas entering the development phase.

Case Study 1: IBM

IBM, a global technology leader, adopted Design Thinking to accelerate innovation and enhance customer experiences. By integrating Design Thinking into their processes, IBM achieved significant results.

  • Customer-Centric Solutions: IBM focused on understanding the problems and needs of their users, leading to more intuitive and effective software solutions.
  • Shortened Development Cycles: The use of iterative prototyping and user testing reduced the time required to bring new products to market by 50%.
  • Increased Revenue: IBM saw a significant rise in revenue from new products designed using Design Thinking principles, contributing to a 20% increase in quarterly earnings.

IBM’s success demonstrates how adopting a human-centered approach can yield substantial benefits, both in terms of customer satisfaction and financial performance.

Case Study 2: Airbnb

Airbnb leveraged Design Thinking to transform their platform and enhance the user experience. This pivot was critical at a time when Airbnb faced stagnation and increased competition.

  • Empathy Mapping: Airbnb conducted extensive user research, including empathy mapping, to understand the pain points of both hosts and guests.
  • Prototype Development: They developed and tested numerous prototypes rapidly, iterating based on user feedback.
  • User-Centric Interface: The redesign of the platform led to a more user-friendly interface, resulting in improved engagement and booking rates.
  • Business Growth: Airbnb’s revenue surged as a result of the enhanced user experience, helping them achieve a valuation of over $100 billion.

The transformation of Airbnb highlights the power of Design Thinking in driving substantial growth and user engagement for digital platforms.

Conclusion

Design Thinking is more than just a buzzword; it’s a powerful methodology that can drive business success across various metrics. By focusing on human-centered design, organizations like IBM and Airbnb have not only improved their products and services but also achieved remarkable financial performance and market positioning.

To measure the impact of Design Thinking effectively, businesses should consider a blend of customer satisfaction, time to market, revenue growth, employee engagement, and the robustness of their innovation pipeline. As these case studies show, the power of Design Thinking lies in its comprehensive approach to problem-solving and its ability to transform challenges into opportunities for growth and success.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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Catalysing Change Through Innovation Teams

Catalysing Change Through Innovation Teams

Guest Post from Janet Sernack

What makes Israel so innovative? And what has this got to do with teaming? One of the key discoveries, we made, almost ten years ago, when we relocated to Israel, was the power of its innovation eco-system – the result of a collaboration between the state, venture capital firms, successful entrepreneurs, educational system, business system, incubators, and accelerators. Reinforcing and validating the importance and role of collaboration, where a range of new, inspirational, and adaptive models that lean into complexity and catalyze and embed innovative workplace culture changes, have emerged. Where some organizations have strategically and systemically, courageously invested in applying these new models internally, in catalyzing change through innovation teams.

Transform creative discoveries

Innovation teams transform creative discoveries and ideas into new platforms and business models in timely, agile, and disciplined ways that bring significant value to the market and organization. Who, according to Nick Udall, CEO and co-founder of nowhere, effectively deliver the desired step-changes, breakthrough innovations, and organizational transformation, in ways that “move beyond what we know and step into the unknown, where the relationship between cause and effect is more ambiguous, hidden, subtle and multi-dimensional.”

New collaborative models

The range of new collaborative models, include teams and teaming, tribes, collectives, and eco-systems, are all designed to help organizations innovate in turbulent times.

Where they empower and enable everyone to be involved in innovating, and in responding to the diverse assortment of complex challenges emerging from the Covid-19 crises. They also empower and enable people to co-sense and co-create inventive solutions to the range of “complex” challenges, in ways that potentially engineer 21st-century adaptability, growth, success, and sustainability, in countries, communities, and organizations.

Capacity to change

Groups, teams, and teaming are now the “DNA of cultures of innovation”, who fuel organizations, with an “evolutionary advantage – the capacity to change as fast as change itself.” As we transition from our pre-Covid-19 conventional business-as-usual “normals”, organizations have the opportunity to adapt to the high levels of ambiguity by leveraging their peoples’ collective genius.

Utilizing innovation teams to multiply their value and co-create innovation cultures that catalyze growth, in the post-Covid-19 world through:

  • Emerging and exploring possibilities
  • Discovering creative opportunities
  • Making strategic decisions
  • Incubating and accelerating new ideas.

Realm of the creative team

According to Dr. Nick Udall in “Riding the Creativity Roller-Coaster” – creative teams embrace and work with the unknown, intangible, invisible, the unconscious and the implicate, that their key challenges are “to wander with wonder into the unknown.”

Through cultivating a 21st-century skill set, including – attending and observing, questioning, listening and differing, risk-taking and experimenting, and teaming and networking that enables them to be, think and act differently.

Catalyzing change through innovation teams involves creating a culture of innovation, which according to the authors of “Eat, Sleep, Innovate” – is one in which (mindsets) and behaviors that drive innovation come naturally.

Where creative teams are formed around a Passionate Purpose, that propels them into the unknown, in an unpredictable world, where they connect and stretch with cognitive dissonance and creative tension, through developing discomfort resilience. To co-create collective breakthroughs that shift them beyond managing the probable, toward leading what’s possible.

Role of collective mindsets and behaviors

One of the key elements that we can intentionally cultivate is our ability to develop habits that build our mental toughness and emotional agility to cope with stress and adversity, at the same time, paradoxically, create, invent and innovate.

The one thing that we can all control, and is controllable, are our individual and collective mindsets – how we think, feel and choose to act, in solving complex problems, performing and innovating, to dance on the edges of our comfort zones, in the face of the kinds of uncertainties we confront today.

Challenges in creating a culture of innovation 

Our research at ImagineNation™ has found that many organizations are disappointed and disillusioned with many of the conventional approaches to effecting culture change, largely because of variables including:

  • Confusion between the role of climate, culture, and engagement assessments and processes, knowing which one aligns to their purpose, strategy, and goals and delivers the greatest and most relevant value.
  • The typically large financial investment that is required to fund them.
  • The time it takes to design or customize, and implement them.
  • The complexity of tools and processes available that are involved in contextualizing and measuring desired changes.
  • Designating responsibility and accountability for role modeling, leading, and implementing the desired changes.
  • Building peoples’ readiness and receptivity to the desired change.
  • Efforts are required in removing the systemic blockers to change.
  • Designing and delivering the most appropriate change and learning interventions.
  • The false promises of “innovation theatre”.
  • The time it takes to reap desired results, often years.

In response to our client’s need for speedy, cost-effective, and simple, internal and collaborative culture change initiatives, we developed an integrated, simple, yet profoundly effective approach that integrates three powerful streams for catalyzing change through innovation teams:

  1. Team development and teaming skills
  2. Education and learning interventions
  3. Coaching and mentoring initiatives

By taking these variables into account, focussing on building the internal capability, and offering a different and fresh perspective towards catalyzing change through innovation teams.

Creating a culture of innovation – the innovation team 

We took inspiration from our 32 years of collective knowledge, wisdom, and experience across the domains of change management, culture, leadership, and team development as well as from our 8 years of iterating and pivoting our approach to the People Side of Innovation.

Coupling this with our extensive research sources, we developed and customized a team-based action and blended learning and coaching methodology for innovation teams, described as:

  • Change catalysts who operate with senior leadership sponsorship, empowered and equipped to trigger internal change management, engagement, and learning initiatives.
  • Teachers, coaches, and mentors who provide coaching and mentoring support to educate people in innovation principles and processes that cultivate sustainable innovation through co-creating learning programs and events.
  • A small effective and cohesive team, of evangelists, agitators, coaches, and guides and enables the whole organization to participate through partnering and collaborating on potentially ground-breaking (Moonshot) projects, aligned to the organization’s vision, purpose, and strategy.
  • Amazing networkers and influencers who work both within and outside of silos to inspire and motivate people to co-operate and collaborate by taking a systemic perspective, leveraging organizational independencies, to co-sense and co-create groundbreaking (Moonshot) prototypes that they pitch to senior leaders.
  • Being customer-obsessed and equipped with the innovation agility – capacity, competence, and confidence to adapt, transform, and constantly innovate to maximize the impact of innovation across the organization to affect growth, and deliver improved value by making innovation everyone’s job, every day, to make innovation a habit and way of life.

Developing the future fit future-facing company

Involves a commitment toward catalyzing change through innovation teams, leveraging teams, tribes, collectives as internal growth engines, who collaborate quickly to respond to ambiguity, turbulence, and rapid developments. By being nimble and agile, leading with open minds, hearts, and will to be present and compassionate to emerging human needs, courageously experiment with different business models, and creatively contribute to an improved future, for everyone.

This is the first in a series of three blogs about catalyzing change through innovation teams, why innovation teams are important in catalyzing culture change, and what an innovation team does.

Check out our second blog which describes how an innovation team operates and our final blog which includes an evidence-based case study of an effective and successful innovation team in a client organization.

Find out about our learning products and tools, including The Coach for Innovators Certified Program, a collaborative, intimate, and deep personalized innovation coaching and learning program, supported by a global group of peers over 8-weeks, starting Tuesday, October 19, 2021.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of a human-centered approach and emergent structure (Theory U) to innovation, within your unique context. Find out more

Image credit: Unsplash.com

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