Creating a Balanced Scorecard for Innovation

Creating a Balanced Scorecard for Innovation

GUEST POST from Chateau G Pato

The Balanced Scorecard has historically been viewed as a tool for strategic management, yet its principles are equally applicable for fostering innovation within organizations. Here, I will guide you through developing a Balanced Scorecard specifically designed for innovation. This approach ensures innovation activities align with broader organizational goals, measuring both tangible and intangible success metrics.

Components of an Innovation Balanced Scorecard

The Innovation Balanced Scorecard should be customized to reflect each organization’s unique goals and industry-specific challenges. However, the following four perspectives provide a foundational structure:

  • Financial Perspective: Although innovation is inherently risky, financial metrics are critical. Track investments, cost savings due to innovation, and revenue generated from new products or services.
  • Customer Perspective: Innovation should always aim to enhance customer satisfaction or engagement. Analyze customer feedback, adoption rates of new offerings, and Net Promoter Scores (NPS) for innovative products.
  • Internal Process Perspective: Examine the efficiency of innovation processes. Look at the cycle time from idea generation to execution, and the number of successfully implemented ideas.
  • Learning and Growth Perspective: Foster a culture of continuous improvement and learning. Measure employee engagement in innovation activities, skills development, and knowledge sharing.

Case Study 1: 3M

3M, renowned for its innovative culture, implemented a Balanced Scorecard for innovation, focusing on maintaining a steady stream of profitable products. Their strategy incorporated:

  • Financial: A target that 30% of annual sales must come from products introduced in the past 5 years.
  • Customer: Surveys and direct feedback loops with users to guide iterative product development.
  • Internal Process: A robust stage-gate process to efficiently filter and promote viable innovations.
  • Learning and Growth: Time allocation policies empowering employees with 15% of work time for personal innovation projects.

3M’s Balanced Scorecard alignment has maintained its reputation as a leader in innovation, generating substantial growth and market differentiation.

Case Study 2: Google

Google, a tech giant, leverages the Balanced Scorecard to foster innovation while maintaining focus on core competencies:

  • Financial: Investment in moonshot projects through X, their “moonshot factory,” aiming for long-term fortune through innovation.
  • Customer: Data-driven customer insights guide the direction of Google’s digital products to ensure user-centered design.
  • Internal Process: Adoption of agile methodologies and DevOps to speed up product iterations and innovation cycles.
  • Learning and Growth: Comprehensive learning programs and cross-functional innovation workshops focus on employee growth and fostering a creative workspace.

Google’s innovative Balanced Scorecard approach ensures it remains at the forefront of the technology industry, continuously pioneering new breakthroughs.

Conclusion

The Balanced Scorecard for Innovation not only aligns innovation with corporate goals but also ensures a clear framework for evaluating success. Organizations that successfully integrate it, as seen in the cases of 3M and Google, often find themselves on a sustainable path of growth and competitive advantage. For leaders, this tool offers a comprehensive approach to balance opportunity with execution in the pursuit of innovation.

This article on creating a Balanced Scorecard for innovation, with examples from 3M and Google aims to provide a comprehensive understanding of how organizations can structure their efforts to align with strategic goals, fostering growth and sustaining competitive advantages. I hope it helps!

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

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Designing for Cognitive Disabilities

Designing for Cognitive Disabilities

GUEST POST from Art Inteligencia

As a thought leader in human-centered change and innovation, I am passionate about creating inclusive designs that cater to all individuals, including those with cognitive disabilities. Designing with inclusivity in mind not only assists in breaking down barriers but also enriches the overall user experience for everyone.

Cognitive disabilities can include conditions such as autism, dyslexia, and attention deficit hyperactivity disorder (ADHD), as well as other mild or severe intellectual disabilities. The key to designing for cognitive accessibility lies in simplicity, clarity, and adaptability. In this article, I share insights, best practices, and inspiring case studies that highlight exceptional design practices for cognitive disabilities.

Best Practices in Cognitive Design

  • Simplicity: Keep interfaces clean and uncluttered, using clear and concise language. Avoid overwhelming users with too much information at once.
  • Consistency: Use consistent layouts, symbols, and navigation to create a sense of familiarity and predictability.
  • Visibility: Use high-contrast colors and large fonts to enhance readability and ensure key elements stand out.
  • Error Tolerance: Design systems that anticipate user errors and provide gentle guidance to avoid frustration.
  • Feedback: Offer immediate, clear feedback for actions taken to reassure users they are on the right path.

Case Studies

Case Study 1: Rethinking E-Learning Platforms

An innovative e-learning company, ABC Learning, sought to create an inclusive educational experience for students with cognitive disabilities. Collaborating with experts in cognitive psychology, they redesigned their platform to incorporate visuals, simple language tools, and adjustable reading speeds. These improvements allowed students with ADHD and dyslexia to personalize their learning environment, enhancing engagement and performance.

The platform also integrated gamified elements to make learning more interactive and to provide a sense of achievement upon completing tasks, aiding in maintaining focus and motivation. Through user feedback and performance analysis, ABC Learning refined its approach, underscoring the importance of iterative design processes in addressing cognitive needs effectively.

Case Study 2: Enhancing Public Transportation Apps

A major city transit authority recognized the difficulties individuals with cognitive disabilities face when using public transportation networks. They partnered with user experience designers and accessibility advocates to revamp their mobile app, focusing on simplicity and support.

The updated app featured a guided path system with step-by-step navigation using both visual cues and text-to-speech functionality. Additionally, the inclusion of customizable alerts for upcoming stops provided users with a sense of security and control over their journey. By incorporating real-time feedback from users, the app continually evolves to address the unique transportation challenges faced by individuals with cognitive disabilities.

Conclusion

Designing for cognitive disabilities is not just about compliance but about empathy and understanding. By actively involving individuals with cognitive challenges in the design process, we can create innovative solutions that are not only functional but empowering. Through thoughtful design, we can unlock a world of opportunities where no one is left behind.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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Re-Thinking for a New Era

Re-Thinking for a New Era

GUEST POST from Janet Sernack

In our last blog, we proposed, rather than living in a world where everyone hates to fail, why not adopt a rethink, respond, regroup, thrive pattern, and experience failure as an opportunity for change, unlearning, and re-thinking? Adopting this approach supports your human-centricity and enables you to become future-fit through developing your set of 21st-century superpowers in the face of the acute disruption of COVID-19. This is reinforced by Adam Grant, in his book “Think Again” (the power of not knowing what you don’t know) where he states that we are living in a time vital for re-thinking to help us become adaptive and agile and develop our future fitness to thrive in a disruptive, uncertain world.

Critical Art of Re-Thinking

The critical art of re-thinking involves being actively open-minded, hearted, and willed:

  • To learning, and possibly re-learning how to effectively question your own beliefs, mindsets, assumptions, opinions, and habits;
  • Through connection, association, detachment, and discernment to these qualities in other people’s minds and hearts;
  • And to then put our “mental pliability” and “emotional agility” to the test by creating the time and space for re-thinking with a new “set of goggles” and revising our views based on what we learn.

This potentially benefits everyone because it allows us to upgrade and update our points of view and expand our understanding of the world, we are all living in today and build our future fitness.

It also positions us for change innovation and excellence in the way we transform our approach to work and share our wisdom in life.

Making time and space for re-thinking

  • The vital role of unlearning

Embracing human-centricity and a future-fit focus involves unlearning and letting go of many of our old beliefs, mindsets, assumptions, opinions, and habits embedded in our habitual feeling and thinking systems.

Being able to discern which of these are now incomplete, ineffective, and irrelevant as we adapt, and serve people, teams, and organisations to survive, grow, and develop future fitness to thrive in the post-Covid-19 world.

Unlearning is not about forgetting, it’s about paying deep attention and developing the awareness to see, and safely and courageously step outside of our old thinking systems, mental models, biases, and paradigms.

  • Being intellectually humble

Being intellectually humble involves “knowing what we don’t know” and being inquisitive and curious enough to explore new discoveries, and pay deep attention, and be consciously aware of the rich and valuable rewards to be found in the “unknown”.

Most of us are unconsciously motivated to move away from change and learning as a result of “blindness” to our learning or survival anxieties (Schein), and the need to cover up our “learning incompetence” (when people pretend to know things they don’t).

The willingness to be actively open-minded, hearted, and willed and embrace intellectual humility helps us see things clearly and moves us towards overcoming our blind spots and weaknesses.

Re-Thinking in a Disconnected and Disruptive Era

  • Thinking, fast and slow

Daniel Kahneman, in his book “Thinking Fast and Slow,” describes the “machinery of … thought,” dividing the brain into two agents, called System 1 and System 2, which “respectively produce fast and slow thinking.”

For our purposes, at ImagineNation™, in our group, leadership, and team coaching programs, these can also be thought of as intuitive and deliberate thought.

  • Introducing System 3 thinking

My colleague, Peter Webb (www.peterjwebb.com), has added to this work by researching and validating a System 3 which he describes as considerative, which is complementary to our approach to thinking differently at ImagineNation™.

  • System 1 operates automatically and quickly, with little or no effort and no sense of voluntary control. it is intuitive, quick, and emotional.
  • System 2 allocates attention to the effortful mental activities that demand it, including complex computations. The operations of System 2 are often associated with the subjective experience of agency, choice, and concentration. It is deliberative in that is rational and calculated.
  • System 3 thinking is more considerative, thoughtful, and consequential in that it enables you to focus on what really matters, discern what makes common sense, make small decisions and take small actions to find out what works best, be compassionate, regulate your emotions and develop a tolerance for divergent values.

You can explore more these three thinking systems, and initiate your own re-thinking process by contacting Peter at https://www.peterjwebb.com/

Initiating Your Re-Thinking Strategy

  • Developing a habit of reflective practices

Our innovation coaching, leading, and teaming learning programs involve developing a regular reflective practice –which according to Turner, Lucas & Whitaker, in the learning and coaching context is:

“the ability to step away from your work and identity patterns, habits, strengths, and limitations in your work, and/within the system you work in.”

  • Pause-retreat-reflect cycle to catalyse re-thinking

At ImagineNation™ to initiate the re-thinking process, through partnering with clients to be actively open-minded, hearted, and willed through our “pause-retreat-reflect-reboot” cycle.

To support the development of the new habit, we include:

  • A personal reflection practice involves initiating or continuing a mindfulness activity.
  • A set of regular reflection activities which include different sets of reflective and generative questions.
  • Journaling processes, incorporating the CCS Cards for play and critical reflection for our clients to experiment with.

This involves practicing a set of regular retreat and reflection activities involving safely and intentionally enabling people to deeply listen and question and paradoxically dance across the 3 thinking systems simultaneously.

Enhancing your own and your team’s capability to do this will transform your approach to work, harness people’s collective intelligence to share their wisdom in life with the world, and develop future fitness to master challenges and solve problems as they arise.

  • Shifting to re-thinking
  1. Interrupt their habitual “do-feel-think” cycles (doing stuff that may not deliver the results you want, feeling the awful emotions that result from mistakes, imperfection, and failure, then thinking what to do about it).
  2. Create “stop signals” to affect a pause, long enough to stop doing stuff and become present to the range of emotions to calm down their nervous system.
  3. Connect, associate with and acknowledge how they might be feeling at this unique and specific moment in time.
  4. Pay deep attention to observing their operating thought patterns, with detachment and discernment.
  5. Intentionally choose a desired future state or outcome.
  6. Consider the impact of their feelings and thoughts on the results they are getting.
  7. Deliberate, consider and quickly choose more resourceful visceral and feeling states that compels (pulls) and mobilise them to achieve the desired future state or outcome.
  8. Finally, deliberate, consider and quickly choose more resourceful thought and feeling patterns to choose the most intelligent actions to take to achieve the desired future state or outcome.

The result is usually the development of a re-thinking process that has evolved from “do-think-feel” to “feel-think-do” (connecting to a desirable outcome, feeling present, thinking about the most intelligent thoughts and actions to embody and enact to get there, saving both time and money on wasted activities, avoiding mistakes and failures, to get to their desired future state.)

A Final Word on the Benefits of Re-Thinking

Taking just a moment to pause-retreat-reflect catalyses our rethink, respond, regroup, thrive pattern and creates opportunities for change, unlearning, and re-thinking. It is also a vital ingredient towards developing peoples’ future fitness.

Enabling us to appreciate the value of tuning into ourselves and into others, to leverage our emotional and mental muscles, towards actively creating the space for evoking and provoking different options and creative choices.  Which better enable and empower us to re-think about being, thinking, and acting differently in a new age, impacted by the technologies created by accelerated digitization.

We can then perform at higher levels, achieve our desired outcomes and goals, interact, lead and team more effectively and develop functional and highly valued collaborative relationships with others, as well as with stakeholders and customers.

To leverage the current turning point, and develop our 21st-century superpowers, to co-create a more equitable, resilient, sustainable, human-centric, and future-fit environment, within an ever-changing landscape.

Join Our Next Free “Making Innovation a Habit” Masterclass to Re-Engage 2022!

Our 90-minute masterclass and creative conversation will help you develop your post-Covid-19 re-engagement strategy.  It’s on Thursday, 10th February at 6.30 pm Sydney and Melbourne, 8.30 pm Auckland, 3.30 pm Singapore, 11.30 am Abu Dhabi and 8.30 am Berlin. Find out more.

Image credit: Unsplash

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Agile Success Stories

Agile Success Stories

GUEST POST from Chateau G Pato

In today’s rapidly evolving business environment, agility is not just an option; it is a necessity. Embracing agile methodologies allows organizations to respond quickly to market changes, deliver customer value continuously, and foster a culture of continuous improvement. Herein, I present two compelling agile success stories that highlight how businesses have effectively applied agile principles to drive innovation and achieve remarkable results.

Case Study 1: Financial Services Firm Revolutionizes Customer Experience

The first case study focuses on a large financial services firm that faced challenges with customer engagement and service delivery in an increasingly digital market. By deploying agile methodologies across their development teams, the firm successfully transformed its customer experience.

Implementing Agile

The firm restructured its teams to be cross-functional, promoting collaboration between IT, marketing, and customer service. With agile coaches leading the transformation, the organization adopted Scrum as its primary framework. The focus was on sprints aimed at delivering incremental improvements to their digital channels.

Outcome

Within a year, the firm reported a 30% increase in customer satisfaction scores. New features and improvements were delivered bi-weekly, significantly outpacing their previous quarterly release cycle. The agile transformation not only enhanced customer interactions but also improved employee job satisfaction by empowering teams to own projects end-to-end.

Key Points:

  • Cross-functional teams led to better collaboration and innovation.
  • Accelerated delivery cycle enhanced competitive advantage.
  • Customer-centricity drove measurable improvements in satisfaction.

Case Study 2: Global Retailer Streamlines Supply Chain Operations

In our second example, a global retailer sought to optimize its supply chain operations to reduce costs and improve efficiency. By leveraging agile principles, the company transformed its logistics and operations to better align with market demands.

Agile Transformation

The retailer invested in agile training for supply chain managers and introduced Kanban boards to visualize workflows and identify bottlenecks. Teams were empowered to experiment with innovative solutions, with a focus on reducing waste and improving productivity.

Impact

Within six months, the retailer reduced inventory holding costs by 20% and improved order fulfillment rates by 15%. The advanced visibility into operations allowed for better forecasting and demand planning, directly impacting the bottom line.

Key Points:

  • Agile practices provided transparency and improved communication across the supply chain.
  • Focus on lean principles helped in reducing waste, cutting costs, and improving efficiency.
  • Enhanced decision-making capabilities led to improved customer service levels.

Conclusion

Both of these success stories underscore the power of agile methodologies in driving organizational transformation. By prioritizing collaboration, flexibility, and customer value, organizations not only navigate change more effectively but also pave the way for sustained innovation and success. Whether it’s enhancing customer interaction or optimizing back-end processes, agility holds the key to thriving in today’s dynamic business landscape.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pexels

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Not Everyone Can Transform Themselves

Not Everyone Can Transform Themselves

Here’s What Makes the Difference

GUEST POST from Greg Satell

The conservative columnist John Podhoretz recently took to the New York Post to denounce the plotline of Disney’s new miniseries The Falcon and the Winter Soldier. In particular, he took umbrage with a subplot that invoked the Tuskegee experiments and other historical warts in a manner that he termed “didactic anti-Americanism.”

His point struck a chord with me because, in my many years living overseas, I always found that people in other countries were more than aware of America’s failures such as slavery, Jim Crow, foreign policy misadventures and so on. What they admire is our ability to take a hard look at ourselves and change course.

It also reminded me of something I’ve noticed in my work helping organizations transform themselves. Some are willing to take a hard look at themselves and make tough changes, while others are addicted to happy talk and try to wish problems away. Make no mistake. You can’t tackle the future without looking with clear eyes at how the present came into being.

A Pregnant Postcard

The genesis of shareholder capitalism and our modern outlook on how things are supposed to work can, in some sense, be traced back to Paris in 1900. It was there and then that an obscure graduate student named Louis Bachelier presented his thesis on speculation to a panel of judges including the great Henri Poincaré. It described the fluctuation of market prices as a random walk, a revolutionary, albeit unappreciated, idea at the time.

Unfortunately for Bachelier, his paper went mostly unnoticed and he vanished into obscurity. Then, in 1954, he was rediscovered by a statistician named Jimmie Savage, who sent a postcard to his friend, the eminent economist Paul Samuelson, asking “ever hear of this guy?” Samuelson hadn’t, but was intrigued.

In particular, Bachelier’s assertion that “the mathematical expectation of the speculator is zero,” was intriguing because it implied that market prices were essentially governed by bell curves that are, in many respects, predictable. If it were true, then markets could be tamed through statistical modeling and the economy could be managed much more effectively.

Samuelson, who was pioneering the field of mathematical finance at the time, thought the paper was brilliant and began to actively promote it. Later, Eugene Fama would build Bachelier’s initial work into a full-blown Efficient Market Hypothesis. It would unleash a flurry of new research into financial modeling and more than a few Nobel Prizes.

A Refusal to Reckon

By the 1960s, the revolution in mathematical finance began to gain steam. Much like had happened in physics earlier in the century, a constellation of new discoveries such as efficient portfolios, the capital asset pricing model (CAPM) and, later, the Black-Scholes model for options pricing created a “standard model” for thinking about economics and finance.

As the things gathered steam, Samuelson’s colleague at MIT, Paul Cootner, compiled the most promising papers in a 500-page tome, The Random Character of Stock Market Prices, which became an instant classic. The book would become a basic reference for the new industries of financial engineering and risk management that were just beginning to emerge at the time.

However, early signs of trouble were being ignored. Included in Cootner’s book was a paper by Benoit Mandelbrot that warned that there was something seriously wrong afoot. He showed, with very clear reasoning and analysis, that actual market data displayed far more volatility than was being predicted. In essence, he was pointing out that Samuelson and his friends were vastly underestimating risk in the financial system.

In a response, Cootner wrote that Mandelbrot forced economists “to face up in a substantive way to those uncomfortable empirical observations that there is little doubt most of us have had to sweep under the carpet until now.” He then added, “but surely before consigning centuries of work to the ash pile, we should like to have some assurance that all of our work is truly useless.”

Think about that for a second. Another term for “empirical observations” is “facts in evidence,” and Cootner was admitting that these were being ignored! The train was leaving the station and everybody had to either get on or get left behind.

The Road to Shareholder Value

As financial engineering transformed Wall Street from a clubby, quiet industry to one in which dashing swashbucklers in power ties and red suspenders became “barbarians at the gate,” pressure began to build on managers. The new risk management products lowered the perceived cost of money and ushered in a new era of leveraged buyouts.

A new breed of “corporate raiders” could now get control of companies with very little capital and demand that performance—and “performance” meant stock performance— improve. They believed that society’s interest was best determined by market forces and unabashedly pursued investment returns above all else. As Wall Street anti-hero Gordon Gekko put it, the overall sentiment was that “greed is good.”

Managers were put on notice and a flood of new theories from business school professors and management consultants poured in. Harvard’s Michael Porter explained how actively managing value chains could lead to sustainable competitive advantage. New quantitative methods, such as six sigma, promised to transform management into, essentially, an engineering problem.

Today, the results are in and they are abysmal. In 2008 a systemic underestimation of risk—of exactly the type Mandelbrot warned us of—caused a financial meltdown. We are now in the midst of a second productivity paradox in which technological advance does little to improve our well-being. Income inequality, racial strife and mental health are at historic levels.

Since 1970, we have undergone three revolutions—financial, managerial and digital—and we are somehow worse off. It’s time to admit that we had the wrong theory of the case and chart a new course. Anything else is living in denial.

A Different Future Demands You Reject the Past

Underlying Mr. Podhoretz’s column is a sense of aggrievement that practically drips from each sentence. It’s hard to see the system in which you have succeeded as anything other than legitimate without tarnishing your own achievements. While he is clearly annoyed by what he sees as “didactic,” he seems unwilling to entertain the possibility that a large portion of the country desperately wants to come to terms with our history.

We often see the same thing with senior executives in our transformation work. Yet to chart a new path we must reject the past. As Thomas Kuhn pointed out in his classic, The Structure of Scientific Revolutions, every model is flawed. Some can be useful for decades or even centuries, but eventually circumstances change and they become untenable. After a period of tumult, they collapse and a new paradigm emerges.

What Podhoretz misses about both The Falcon and The Winter Soldier is that they were able to make common cause around the values that they shared, not the history that divided them, and partner on a shared mission. That’s what separates those who are able to transform themselves and those who are not. You need to take a hard look and achieve a level of honesty and integrity with yourself before you can inspire trust in others.

In order to improve we first must look with clear eyes on what needs to be corrected in the first place. To paraphrase President Kennedy, we don’t do these things because they are easy, but because they are worthwhile.

— Article courtesy of the Digital Tonto blog
— Image credit: Pixabay

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The Role of Social Enterprises in Innovation

The Role of Social Enterprises in Innovation

GUEST POST from Art Inteligencia

In the ever-evolving landscape of global business, innovation is not merely a mechanism for staying competitive—it is a necessity for driving meaningful change. While for-profit businesses have long been the traditional engines of innovation, social enterprises are increasingly recognized as pivotal players in this field. Their dual mission of generating profit while advancing social and environmental goals provides fertile ground for cutting-edge solutions. Below, we explore how social enterprises harness innovation by examining two remarkable case studies.

Case Study 1: Grameen Bank

Grameen Bank, founded by Nobel Laureate Muhammad Yunus in Bangladesh, revolutionized the landscape of financial services by pioneering the concept of microcredit. This banking model awards small loans to individuals who lack access to traditional financial institutions, primarily focusing on empowering impoverished women.

The innovation here lies in the bank’s approach: offering collateral-free loans and creating a community impact by leveraging the social fabric of villages. Borrowers meet weekly in groups, providing mutual support and accountability. This unique model not only challenges the banking status quo but also enables a self-sustaining solution that improves the livelihood of millions.

By redefining credit accessibility, Grameen Bank exemplifies how social enterprises can drive systemic change. The model balances a sustainable business operation with social innovation, underlining the powerful role of social enterprises in fostering groundbreaking solutions.

Case Study 2: TOMS Shoes

TOMS Shoes, a global footwear and lifestyle brand, redefined corporate giving through its pioneering “One for One” business model. Founded by Blake Mycoskie, the enterprise commits to donating a pair of shoes to a child in need for every pair sold.

This approach disrupted the traditional philanthropic model by embedding giving directly into the business strategy. Innovation here is found in transforming consumer transactions into catalysts for social good. The “One for One” model has been expanded to eyewear and coffee, each supporting respective causes—restoring sight and providing clean water.

TOMS Shoes illustrates the potential of social businesses to innovate by aligning consumer purchasing with altruistic goals. By crafting a narrative where consumption directly contributes to social impact, TOMS not only nurtures brand loyalty but also inspires industry-wide shifts towards integrated social responsibility.

Conclusion

Social enterprises are at the forefront of innovative solutions that bridge market gaps and create social value. As demonstrated by Grameen Bank and TOMS Shoes, these organizations disrupt traditional business models and challenge the norms entrenched in their respective industries. By their very nature, social enterprises remain nimble and adaptive, ensuring they continue to play a crucial role in the innovation ecosystem.

As the world grapples with complex challenges, it is imperative for policymakers, enterprises, and consumers to support the growth and sustainability of social enterprises. By doing so, we can champion innovations that not only advance industries but also catalyze social progress for communities worldwide.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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My Advice on Giving Advice

My Advice on Giving Advice

GUEST POST from Arlen Meyers

One way to put a toe in the water of physician entrepreneurship is to become an advisor to a startup founder or client or simply someone who wants your opinion. However, being an advisor that creates value means you have to deliver the 7Ms. You will have to deliver the value that startup CEOs are looking for: money, marketing, making something, management, manpower, mentors, monitoring the environment and mergers and acquisitions.

The same is true if someone asks you to be their mentor. The problem is often that people don’t know how to find a mentor, be a mentor or establish a relationship. The following eight steps can help.

When you get that gig, though, you will have to learn when and how to give advice and how much to give. You also have to deal with founders who have founders syndrome and those who suffer from other entrepreneurial syndromes. In short, many won’t take your advice and you will be left with the feeling that you have wasted your time.

Here’s some advice on giving advice:

  1. When you sign on, clarify expectations about when, how and how often are the best ways to communicate-face to face, email, text or phone, videochat?
  2. Have an agenda focusing on the next critical success factor you need to help achieve. Is it finding money? How about helping to recruit talent to execute the plan and scale?
  3. Avoid having to spend time giving the same advice over and over again by authoring a blog, post or eBook, like this one. Like the flipped classroom, read the assignment and then let’s discuss in class.
  4. If you get ghosted (you haven’t heard from the person who hired you in a while), don’t take it personally. Instead, talk about whether there is a problem, recalibrating your advisory role and whether it should be changed or eliminated.
  5. Use technology to block your time and synchronize schedules
  6. Understand your role as an advisor v a mentor, coach or sponsor. The expectations are different for each.
  7. Don’t work with people you can’t trust, like those who don’t pay you what and when they promised to do so, those who bad mouth you behind your back or those who make you feel unappreciated or ignored or won’t lead when there is inevitable team conflict.
  8. Focus on adding continuous value and delivering results
  9. Assign as much credit for results to others on the team
  10. Here are some tips on how to give advice.

At some point, you have probably noticed that you’re wiser when giving advice to others than you are in making decisions for yourself. You’re not alone. In psychology, it’s called Solomon’s paradox, and it often happens because we have more distance from other people’s problems than our own.

Both the advisee and the advisor have responsibilities so be careful how you pick someone’s brain.

Remember Socrates who said “I cannot teach anybody anything. I can only make them think.” By it’s very nature, advice is just that and can be accepted or ignored. Make it personal, just don’t take it personally when it’s the latter.

Image credit: Pixabay

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Overcoming Innovation Fatigue

Keeping the Momentum

Overcoming Innovation Fatigue

GUEST POST from Chateau G Pato

In today’s rapidly changing business environment, sustaining innovation momentum is a key challenge organizations face. While initiating innovation can garner excitement and enthusiasm, maintaining that energy over time is another matter. This phenomenon, often referred to as “innovation fatigue,” can lead to stalled projects and unmet goals. To address this, organizations must focus on creating a conducive culture and environment for innovation to thrive continuously.

“Continuous innovation requires both structural support and cultural backing. It’s not just about introducing new ideas but creating a robust framework to sustain them.” – Braden Kelley

The Innovation Fatigue Problem

Innovation fatigue occurs when the initial excitement and momentum around new ideas start to wane. This can happen due to several reasons: lack of visible progress, insufficient resources, resistance to change, or unclear goals. Overcoming this fatigue involves not only maintaining energy and motivation but also building resilient systems that support the ongoing adoption of innovative ideas.

Case Study 1: 3M Corporation

3M is often cited as a leader in innovation, with its robust commitment to continuous improvement and new product development. However, even a powerhouse like 3M is not immune to innovation fatigue. A few years back, they noticed a dip in the enthusiasm amongst teams working on R&D projects. The root cause was traced back to overly rigorous project evaluation metrics that stifled creativity and risk-taking.

To combat this, 3M revamped its approach by introducing a more flexible metric called “Failure Value.” It measured the value of learned lessons from failed projects. This shift encouraged experimentation and reduced the fear of failure, resulting in a boost of energy across R&D teams and an eventual increase in successful innovations. This case clearly shows the importance of adapting cultural and structural elements to sustain innovation momentum.

Case Study 2: Spotify’s Agile Workforce Model

Spotify has consistently stayed at the forefront of the digital music industry by fostering a culture of agility and responsiveness. To address innovation fatigue, Spotify implemented what they call a “tribe and squad” organizational structure. This model allows small, cross-functional teams (squads) to operate with high autonomy and ownership over their projects, with the support of larger groups (tribes).

With this model, Spotify ensures that teams stay motivated and aligned with larger company goals. They encourage a culture of “fail fast, learn faster,” promoting rapid iteration and learning. By empowering these smaller units, Spotify minimizes bureaucratic delays and maintains continuous innovation momentum. This decentralized structure serves to retain the intrinsic motivation of team members and foster a culture of resilience against fatigue.

Key Takeaways for Sustaining Innovation

  1. Promote a Culture of Learning: Encourage experimentation and learning from failures as much as successes to keep the team engaged and motivated.
  2. Adapt Structures to Support Innovation: Maintain organizational flexibility to quickly respond to challenges and changes without stifling creativity.
  3. Recognize and Reward Efforts: Ensure that team members are recognized for their contributions, whether successful or not, which helps in sustaining morale and participation.

In conclusion, overcoming innovation fatigue is about maintaining a balance between enthusiasm, resources, and structural support. It’s about creating an environment where innovation can thrive on an ongoing basis, ensuring that early excitement translates into sustainable progress. By learning from industry leaders like 3M and Spotify, organizations can devise strategies to keep the innovative spirit alive and well.

“Sustainable innovation is not a sprint but a marathon. To win, we must run at a consistent pace, fueled by purpose and a commitment to learning.” – Braden Kelley

I hope you have enjoyed this article diving into the phenomenon of innovation fatigue, offering two compelling case studies — 3M and Spotify — and provides actionable insights to sustain innovation momentum.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pixabay

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Voting Closed – Top 40 Innovation Bloggers of 2021

Vote for Top 40 Innovation BloggersFor more than a decade I’ve devoted myself to making innovation insights accessible for the greater good, because I truly believe that the better our organizations get at delivering value to their stakeholders the less waste of natural resources and human resources there will be.

As a result we are eternally grateful to all of you out there who take the time to create and share great innovation articles, presentations, white papers, and videos with Braden Kelley and the Human-Centered Change and Innovation team. As a small thank you to those of you who follow along, we like to make a list of the Top 40 Innovation Bloggers available each year!

Our lists from the ten previous years have been tremendously popular, including:

Top 40 Innovation Bloggers of 2015
Top 40 Innovation Bloggers of 2016
Top 40 Innovation Bloggers of 2017
Top 40 Innovation Bloggers of 2018
Top 40 Innovation Bloggers of 2019
Top 40 Innovation Bloggers of 2020

Do you just have someone that you like to read that writes about innovation, or some of the important adjacencies – trends, consumer psychology, change, leadership, strategy, behavioral economics, collaboration, or design thinking?

Human-Centered Change and Innovation is now looking to recognize the Top 40 Innovation Bloggers of 2021.

It is time to vote and help us narrow things down.

The deadline for submitting votes is December 31, 2021 at midnight GMT.

Build a Common Language of Innovation on your team

The ranking will be done by me with influence from votes and nominations. The quality and quantity of contributions to this web site by an author will be a BIG contributing factor (through the end of the voting period).

You can vote in any of these three ways (and each earns points for them, so please feel free to vote all three ways):

  1. Sending us the name of the blogger by @reply on twitter to @innovate
  2. Adding the name of the blogger as a comment to this article’s posting on Facebook
  3. Adding the name of the blogger as a comment to this article’s posting on our Linkedin Page (Be sure and follow us)

The official Top 40 Innovation Bloggers of 2021 will then be announced here in early January 2022.

Here are the people who received nominations this year along with some carryover recommendations (in alphabetical order):

Adi Gaskell – @adigaskell
Alex Goryachev
Andy Heikkila – @AndyO_TheHammer
Arlen Meyers – @sopeofficial
Braden Kelley – @innovate
Chad McAllister – @ChadMcAllister
Chris Beswick
Dan Blacharski – @Dan_Blacharski
Daniel Burrus – @DanielBurrus
Daniel Lock
Dr. Detlef Reis
David Burkus
Douglas Ferguson
Drew Boyd – @DrewBoyd
Frank Mattes – @FrankMattes
Gregg Fraley – @greggfraley
Greg Satell – @Digitaltonto
Janet Sernack – @JanetSernack
Jeffrey Baumgartner – @creativejeffrey
Jeff Freedman – @SmallArmyAgency
Jeffrey Phillips – @ovoinnovation
Jesse Nieminen – @nieminenjesse
Jorge Barba – @JorgeBarba
Julian Birkinshaw – @JBirkinshaw
Julie Anixter – @julieanixter
Kate Hammer – @Kate_Hammer
Kevin McFarthing – @InnovationFixer
Lou Killeffer – @LKilleffer

Accelerate your change and transformation success

Mari Anixter- @MariAnixter
Maria Paula Oliveira – @mpaulaoliveira
Matthew E May – @MatthewEMay
Michael Graber – @SouthernGrowth
Mike Brown – @Brainzooming
Mike Shipulski – @MikeShipulski
Mukesh Gupta
Nick Partridge – @KnewNewNeu
Nicolas Bry – @NicoBry
Pamela Soin
Paul Hobcraft – @Paul4innovating
Paul Sloane – @paulsloane
Pete Foley – @foley_pete
Ralph Christian Ohr – @ralph_ohr
Richard Haasnoot – @Innovate2Grow
Robert B Tucker – @RobertBTucker
Saul Kaplan – @skap5
Scott Anthony – @ScottDAnthony
Scott Bowden – @scottbowden51
Shelly Greenway – @ChiefDistiller
Soren Kaplan – @SorenKaplan
Stefan Lindegaard – @Lindegaard
Stephen Shapiro – @stephenshapiro
Steven Forth – @StevenForth
Tamara Kleinberg – @LaunchStreet
Tim Stroh
Tom Koulopoulos – @TKspeaks
Yoram Solomon – @yoram

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We’re curious to see who you think is worth reading!

Usability Testing – Key Techniques and Approaches

Usability Testing - Key Techniques and Approaches

GUEST POST from Art Inteligencia

In today’s competitive landscape, understanding and improving user experience is a critical mission for organizations aiming for excellence in product development. Usability Testing serves as an essential methodology to ensure that products not only meet user expectations but also excel in functionality and design. As a thought leader in human-centered change and innovation, I am excited to discuss the invaluable benefits of usability testing, along with some proven techniques and inspirational case studies showcasing its real-world impact.

Understanding Usability Testing

Usability testing is a method of evaluating a product by testing it on real users. These tests give direct input on how actual users use the system and provide crucial feedback on user satisfaction and error detection. At its core, usability testing is aimed at fine-tuning products to enhance user experience and ensure that they are intuitive, efficient, and accessible.

Key Techniques in Usability Testing

1. Remote Usability Testing

This method allows users to test the product in their environments, providing valuable insights into how a product performs in real-world settings. Remote testing can reveal different issues than in-lab scenarios might not replicate.

2. A/B Testing

A/B Testing is a technique where two versions of a webpage or app are compared to see which one performs better. This method helps in making well-informed decisions based on data rather than assumptions.

3. Clickstream Analysis

This technique involves analyzing the paths that users take through a webpage or app. By reviewing these patterns, developers can identify redundancies and areas for improvement in the design.

4. Eye-tracking

Eye-tracking technology offers insights into how users visually interact with a product. By understanding what draws the user’s eye and attention, designers can optimize layouts for better engagement.

Approaches to Usability Testing

Different approaches in usability testing shape how tests are conducted and what qualitative or quantitative measures are assessed. Combining these approaches often yields the most comprehensive results:

  1. Qualitative Approach: Involves direct feedback, usually in a controlled environment, focusing on user thoughts and opinions.
  2. Quantitative Approach: Relies on numerical data, collecting metrics like task success rate, time on task, and error rate.
  3. Collaborative Testing: Involves all stakeholders early in the process, making usability part of the entire design cycle.

Case Study 1: Improving User Experience for an E-Commerce Platform

The e-commerce sector is particularly competitive, with user experience often determining a platform’s success. A leading e-commerce company aimed to optimize their website by integrating usability testing right from the beginning. By utilizing remote usability testing, they gathered feedback from users globally, which highlighted navigation challenges and inefficient checkout processes. Based on these insights, iterative design changes were made, improving the website’s overall flow and reducing cart abandonment by 35%. This case underscores the role usability testing plays in enhancing business outcomes through informed design decisions.

Case Study 2: Enhancing Accessibility in Banking Applications

A major bank’s accessibility initiative focused on making their banking app user-friendly for people with disabilities. By employing eye-tracking technology and qualitative feedback from diverse user groups, they identified key accessibility barriers. The findings led to significant redesigns that included improved color contrasts, voice-guided navigation, and screen reader compatibility. The initiative resulted in a 60% increase in app usage among visually impaired users, reflecting both social responsibility and customer loyalty—demonstrating that usability testing can drive positive change while fulfilling ethical commitments.

Conclusion

Usability testing is not just a step in the design process; it is an ongoing commitment to revolutionizing how we understand and cater to user needs. By embracing key techniques and approaches, and learning from transformative case studies, organizations can create impactful products that stand out in the market and foster loyal customer relationships. It’s time to innovate with empathy and design with users firmly at the center.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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