Tag Archives: Innovation

The Role of Design Thinking in Business Strategy

The Role of Design Thinking in Business Strategy

GUEST POST from Art Inteligencia

Design thinking is a method of problem solving that has been around since the 1970s but has become increasingly popular in business strategy in the last decade. This approach to problem solving relies on creative thinking to find user-centered solutions and has proven to be an effective way to improve customer experience and increase profits. Design thinking has become a key element in crafting business strategy and can help organizations gain a competitive edge. Here are ten ways design thinking can help craft business strategy:

1. Identifying customer needs: Design thinking starts with looking at the user and understanding their needs. Through research and observation, organizations can identify and prioritize customer needs and then use that information to create strategies that are tailored to their customer base.

2. Developing empathy: Design thinking requires organizations to put themselves in the shoes of their customers and understand their motivations, values, and preferences. This helps organizations develop empathy for their customers and design strategies that are tailored to their needs.

3. Improving customer experience: Design thinking helps organizations create a better customer experience by focusing on the user journey and understanding their needs and pain points. This can help organizations create strategies that improve customer experience and increase customer loyalty.

4. Creating innovative solutions: Design thinking encourages organizations to think outside the box and come up with innovative solutions to problems. This can help organizations create strategies that are different from the competition and give them an edge.

5. Enhancing team collaboration: Design thinking encourages collaboration and creativity within teams by encouraging different perspectives and ideas. This helps organizations create strategies that are more effective and efficient.

6. Generating new ideas: Design thinking helps organizations generate new ideas and perspectives that can help them craft better strategies. This can help organizations stay ahead of the competition and create unique solutions.

7. Facilitating decision-making: Design thinking helps organizations make informed decisions by providing them with the data and insights they need to make informed decisions. This can help organizations make decisions that are better for the business and its customers.

8. Improving communication: Design thinking helps organizations communicate more effectively by focusing on the customer and understanding their needs. This can help organizations create strategies that are more effective and better tailored to their customers.

9. Enhancing user-centered design: Design thinking helps organizations create user-centered designs that focus on the user and their needs. This can help organizations create strategies that are more effective and better tailored to their customers.

10. Increasing profits: Design thinking helps organizations create strategies that are more effective and efficient, which can lead to increased profits. This can help organizations increase their competitive edge and stay ahead of the competition.

Design thinking is an effective tool for crafting business strategy and can help organizations gain a competitive edge. Through research and observation, organizations can identify customer needs and then use that information to create strategies that are tailored to their customer base. Design thinking can also help organizations create innovative solutions, improve customer experience, and increase profits. By utilizing design thinking, organizations can create strategies that are more effective and efficient, which can help them gain a competitive edge.

SPECIAL BONUS: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pixabay

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25 Free Futures Research and Futurology Resources

25 Free Futures Research and Futurology Resources

GUEST POST from Art Inteligencia

One of the biggest barriers to getting started in futurology or futures research is knowing where to go to find information to educate and inform oneself about some of the basics of becoming a futurist and for raw materials to use in support of your first future studies or futurology efforts.

To help with that I have compiled a list of twenty-five resources to get you started in addition to this web site and Braden Kelley’s very excellent FutureHacking™ tools. So, without further delay, here is the list:

1. The Institute for the Future:

https://www.iftf.org/ – The Institute for the Future is a research organization that is focused on understanding emerging trends and long-term changes in the world.

2. The World Future Society

https://www.wfs.org/ – The World Future Society is a global network that works to explore and shape the future.

3. The Millennium Project

http://www.millennium-project.org/ – The Millennium Project is an independent global think tank that works to create a vision and action plan for a better future.

4. The Foresight Institute

https://www.foresight.org/ – The Foresight Institute is an organization that seeks to promote the responsible development of nanotechnology and other emerging technologies.

5. The Institute for New Economic Thinking

https://www.ineteconomics.org/ – The Institute for New Economic Thinking is a global think tank that works to promote critical economic analysis and new economic models.

6. The Hub of Futurism

https://www.hubof-futurism.com/ – The Hub of Futurism is a platform that brings together and connects futurists, thinkers, and innovators.

7. The Center for Science and the Imagination

https://scifi.asu.edu/ – The Center for Science and the Imagination is a research center dedicated to exploring the intersection of science and culture.

8. The Future of Life Institute

https://futureoflife.org/ – The Future of Life Institute is a research center that works to study, protect, and promote the future of life on Earth.

9. The Futurist Magazine

https://www.wfs.org/futurist – A magazine published by the World Future Society that features articles on technological, social, and economic changes and their implications on the future.

10. IEEE Spectrum

https://spectrum.ieee.org/ – A magazine published by the Institute of Electrical and Electronics Engineers that covers the technological advances and their effects on the future.

11. Singularity Hub

https://singularityhub.com/ – A website featuring articles on topics related to artificial intelligence, robotics, biotechnology, nanotechnology and their implications for the future.

12. Futurism

https://futurism.com/ – A website featuring news and opinion pieces about developments in science, technology, and the future.

13. The Futurist Podcast

https://thefuturistpodcast.com/ – A podcast featuring interviews with leading experts and thought leaders on topics related to the future.

14. The Institute for the Future

https://www.iftf.org/ – A research organization that provides resources and research on the future of technology, work, and society.

15. World Economic Forum

https://www.weforum.org/ – A platform featuring reports and discussions on topics related to the global economy and the future of work.

16. The Long Now Foundation

https://longnow.org/ – A foundation providing resources about long-term thinking and decision making for the future.

17. The Technology Review

https://www.technologyreview.com/ – A website featuring news and opinion pieces about emerging technologies and their implications for the future.

18. The Future of Life Institute

https://futureoflife.org/ – A research institute providing resources and research on the implications of emerging technologies on the future.

19. Futurism.com

https://futurism.com/ – A website dedicated to exploring the world of technological advances and the future of humanity.

20. Futurum Research

https://futurumresearch.com/ – An independent research firm that provides insights, analysis, and forecasts about the future of business and technology.

21. The Futures Agency

https://www.thefuturesagency.com/ – A consultancy dedicated to helping organizations, leaders, and individuals identify and prepare for the future.

22. Future of Life Institute

https://futureoflife.org/ – A research and outreach organization dedicated to exploring the potential of artificial intelligence and its implications for the future of humanity.

23. Long Now Foundation

https://longnow.org/ – A nonprofit organization that works to inspire long-term thinking and foster responsibility in the framework of the next 10,000 years.

24. Center for the Study of the Drone

https://dronecenter.bard.edu/ – A research center that provides analysis, education, and policy advice on the use of unmanned aerial systems (drones).

25. Massive Change Network

https://massivechangenetwork.org/ – An international network of organizations, cities, and individuals working to create a more sustainable and equitable world.

This is of course not an exhaustive list of all the futurology and futures research resources out there, but it is a good start to supplement all of the futurology articles here on this website.

Bottom line: Futurology and prescience are not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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What innovation hasn’t changed something?

What innovation hasn't changed something?Can you think of a single innovation that didn’t change something?

I didn’t think so.

Innovation is change, or at least, innovation requires change.

In my role as an innovation keynote speaker and workshop facilitator, I recently led a German-based industrial company’s North American IT leadership team through an innovation workshop, during which we spent part of the time working to define their common language of innovation (as described in my book Stoking Your Innovation Bonfire). For companies looking to build a sustainable innovation capability this is an important first step.

One of the biggest reasons it is important to define innovation and to spend time creating a common language of innovation is that the word innovation means something different to every individual. It is very easy for companies to spin their wheels when people don’t have the same understanding of what constitutes innovation and what doesn’t.

Because of this danger, when working with companies to help build an innovation system I always make sure that we define what they want innovation to mean in their organization and what their vision, strategy and goals are going to be for innovation. This helps get everyone on the same page and causes people to start seeing some of the changes required in order to build a strong innovation capability in the organization.

Defining Innovation

As part of this most recent workshop discussion around what constitutes innovation I shared my definition of innovation and we worked together to create a definition that is going to fit their culture and their business.

My own personal definition of innovation is:

“Innovation transforms the useful seeds of invention into widely adopted solutions valued above every existing alternative.”

I’ve worked pretty hard over the years to refine this definition, and I like my definition because it highlights a couple of inherent tensions and relationships that people must consider. These include:

  • Invention vs. innovation
  • Useful vs. valuable
  • The requirement for an innovation to be widely adopted
  • The requirement for an innovation to replace the existing solution

Because innovation requires change, a potential innovation must:

  1. Create so much value that people are willing to go through the discomfort of abandoning or migrating away from their existing solution (even if it is the oft-ignored ‘do nothing’ solution);
  2. At the same time, you must also do an outstanding job of helping people access that value through design, packaging, education, etc. so that the product or service is a delight to use and so that you potentially simultaneously increase the overall value of the solution;
  3. And, finally you must provide a very clear value translation for your potential customers of how this new solution will fit into their lives and is worth the disruption that comes with adopting it.

For those of you familiar with my book Stoking Your Innovation Bonfire, or with my other writings, you may recognize my Value Innovation Framework and my views on what it takes to achieve successful innovation captured in the above three points.

Organization Size and History Matters

Inside a large organization (or one with a longer history), a potential innovation often inflicts a lot of change on the organization. Inside a large organization or an organization with a longer history, the organization will have grown up around one or two initial solutions and built an infrastructure to maximize the success of those initial solutions. As a result, any potential innovation will often require knowledge, skills, and other resources in order to build and scale it that are new to the organization. This may involve building new distribution channels, hiring people with the necessary skills and expertise, and many more changes required to build the capabilities needed to make the potential innovation a success.

Inside a startup organization this is not the case, and this is the reason why it is often easier and faster for a startup to create and implement a potential innovation than an established company. Because everything is new, there is nothing to change, other than the minds of the customers in order to get them to replace their existing solution and the minds of potential partners to convince them to work with you. This is the advantage that startups have over existing companies.

But the disadvantage startups have is that startups usually have to spend more of their time chasing the funding they need to transform their idea into a realized innovation. Whether the advantages or the disadvantages are larger depends on the startup. And, whether the startup can beat the established organization depends on how good the established organization is at managing change, and how fast it can change.

Final Thoughts

Most of us work in established organizations that have either grown large because of successful leadership, strategic vision, efficient operations, and continuous improvement and innovation, or we work for an organization that has at least established some level of longevity as a going concern. This means that for most of us we MUST get better at change. We must accept change as a constant and as a key (along with innovation) to our organization continuing to thrive in a sea of rising global competition. We must also get FASTER at change.

One way to do this is to change HOW we change by embracing a new more visual, more collaborative approach to planning our change efforts using tools like my Change Planning Toolkit™. I will be introducing this toolkit in my new book Charting Change, releasing March 9, 2016. People who buy a copy of my book Charting Change will get access to the Change Planning Canvas™ and 25 other tools from the toolkit. As a special gift for everyone else, I will be making a series of 10 free downloads available on my web site from the 50+ frameworks, worksheets and other tools contained in the toolkit (including the popular Visual Project Charter™).

I hope it is now clear that to be successful at innovation that you must become better at change, and I encourage you all to do so!

Accelerate your change and transformation success

This article originally appeared on the Planview blog

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Google’s Insights into Successful Teams and Managers

A little over five years ago I created an evolution of a Gary Hamel framework from The Future of Management that I titled The Innovator’s Framework and included in my popular first book Stoking Your Innovation Bonfire.

The Innovator's Framework

Recently Google recently released some of its extensive research into the skills and character traits of good managers and effective teams, and surprisingly the secret to a high-performing team lies less in the individual team members and more in the broader team dynamics: “Who is on a team matters less than how the team members interact, structure their work, and view their contributions.” High-performing teams, they found, almost always displayed five characteristics:

Google High Performing Teams

According to their research, by far the most important team dynamic is psychological safety – the ability to be bold and take risks without worrying that your team members will judge you. Now have a look at Google’s previous findings on the Eight Characteristics of Great Managers:

Google High Performing Managers

Eight Characteristics of Great Managers

When you compare the traits of a successful team, a successful manager, and the heirarchy in The Innovators’ Framework its interesting where the three overlap and where they diverge.

What do you see?

Sources: World Economic Forum
Image Credits: Google re:Work

Accelerate your change and transformation success

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Architecting the Organization for Change

Architecting the Organization for ChangeIn my last article and the first free download from the Change Planning Toolkit™ on The Five Keys to Successful Change™ we looked at the five different disciplines that must come together to make any organizational change effort (or even a project) successful. They included:

  1. Change Planning
  2. Change Leadership
  3. Change Management
  4. Change Maintenance
  5. Change Portfolio Management

While most people would agree that change is a constant, it is not however a constant focus for the business. One of the reasons many organizations are so bad at change is that they are not architected for change and pay attention to only one or two of The Five Keys to Successful Change™. Instead most organizations focus on executing the day-to-day business and they focus on executing a portfolio of projects, hopefully on time and on budget. In some cases, projects may incorporate some elements of Change Management (usually too late in the process) and ignore Change Planning, Change Leadership, Change Maintenance, and Change Portfolio Management.

As a result, most organizations are terrible at change. And ultimately, most organizations are bad at innovation because they’re bad at change.

Most companies focus on delivering a set of new systems, products, and services prioritized purely on the ROI they may return, instead of consciously executing ‘Big C change efforts’ and ‘Little C change projects’ to support a constantly evolving business architecture that changes in support of a fluid strategy driven by constantly changing customer behaviors (including wants/needs), regulation and competition, and influencing changes in employee, supplier, and partner behaviors. Continuous improvement and innovation then are effectively tools used to keep the organization successfully aligned to maintain the optimum levels of competitiveness and customer connection.

In this article we will explore some of the ways that organizations need to re-think the way that the firm is structured, in order to place change purposefully at the center, enabling enable increases in organizational agility and the building of continuous change capabilities.

Architecting the Organization for Change

Architecting the Organization for Change helps organizations:

  • Visualize a new way to increase organizational agility
  • Integrate changes in the marketplace and customer behavior into the strategy
  • Create a new organizational architecture that integrates all five elements of organizational change
  • Make project, behavior and communications planning and management a central component of your change efforts

One thing that should immediately jump out as you look at the image of the Change Planning Toolkit™ download titled Architecting the Organization for Change, is that The Five Keys to Successful Change™ are embedded in the framework.

Change Maintenance forms the foundation of a change-centric organization, ensuring that the changes necessary to ensure a healthy firm continue to persist (or are “maintained”), while the top of the organizational pyramid is driven by a conscious strategy that evolves over time, informed by changes in customer behavior and changes in the marketplace.

The strategy of the firm then determines the appropriate business architecture, and as the organization’s strategy changes, the business architecture may also need to change. Any necessary changes in the architecture of the business (new or updated capabilities or competencies) then will lead to modifications to the portfolio of change initiatives and projects (and remember every project is a change effort). These projects and initiatives will consist of innovation initiatives and efforts to create positive changes in the operations of the business.

The change efforts and projects identified as necessary and invested in as part of the change portfolio then represent projects that impact the innovation and operations for the firm, and in order to successfully execute them in the short term includes change planning, management, and leadership, and in the longer term the maintenance of the required changes.

And for the change efforts and projects to be successful the organization must also focus on project planning and management, behavior planning and management, and communications planning and management. The related projects, behaviors, and communications must all be effectively planned and managed in a way that keeps all three in sync.

I hope you see that by increasing your focus on the Change Planning discipline and increased use of the Change Planning Toolkit™ and tools like the Architecting the Organization for Change framework will allow businesses to more collaboratively and visually plan each change effort and prepare the plans for the Change Management and Change Leadership teams to execute with help from the Project Planning, Project Management, and Change Maintenance professionals in the organization.

I hope you’ll come join me on this journey to improve the pace and execution of change efforts in our organizations!

Sign up for Change Planning Toolkit™ launch updates

Click to access this framework as a scalable 11″x17″ PDF download

Accelerate your change and transformation success

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Innovation is Human

Innovation is Human

In many ways organizations are like humans, and others have described organizations and organizational change in biological terms before. But this biological context applies to innovation as well, and I’d like to put it forward quickly in simple terms.

As humans we must eat to survive, but if we focus too much on eating, we get unhealthy.

If we don’t focus enough on eating or if we eat the wrong things, we get unhealthy.

If we don’t enjoy enough variety in our experiences, we get unhealthy.

If we don’t spend enough time synthesizing those new experiences to uncover insights via sleep, we get unhealthy.

If we don’t eliminate our waste, we get unhealthy.

And finally, and probably most important to our health, we must exercise to increase our strength, flexibility, agility, reduce our stress levels, to build new capabilities, and to increase our longevity.

But, you can exercise too much, and get unhealthy as well.

The key is balance.

And the same is true for organizations, and parallels for all of these human activities can be drawn to the activities of organizations as well.

And while our interactions with food can be compared to our focus on the day to day operations within the context of the organization, the pursuit of innovation is the exercise for the organization.

And in much the same way that many people resist exercise even though they know it is good for them, many organizations do as well.

But for organizations to stay fit and enjoy a long and productive life, they must strike that balance between a healthy diet and exercise.

So, is your organization going to be fit or fat?

And next time someone in your organization says that innovation isn’t important, or that they can’t focus on it right now, ask them if they think exercise is important, then remind them that innovation like exercise is how we reinvigorate our organizations and keep them vibrant and alive, and go find yourself a carrot stick.

Keep innovating!

Image credit: fitinafatworld.wordpress.com

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Most Companies Fail at Innovation Because…

Most Companies Fail at Innovation Because...Most companies fail at innovation because they fail at change.

There you go, there is the entire article in a single sentence. Please click the like button or leave a comment on your way out, and I’ll turn out the lights.

I’m actually serious, but I didn’t come to this single sentence overnight, but through decades of research and experience. It coalesced however this morning in an interview with Chad McAllister that will air next month.

This sentence also highlights the reason why after writing the popular Stoking Your Innovation Bonfire (a book about innovation) and traveling the world delivering innovation keynotes and workshops, that my next book for Palgrave Macmillan (@PalgraveBiz) will be about change, not innovation.

Because after all, my life’s work is to help others change the world for the better by creating and sharing valuable tools and insights that hopefully serve to accelerate innovation and change in communities around the world.

I will continue on to say though that if you want to be successful at innovation you need to get better at planning, leading, managing, and maintaining change.

If you doubt the linkage, please check out my other article Managing Innovation is About Managing Change. This will give you a great example of how innovation inflicts change on the organization.

And if you’d like to learn more about making your organization more change capable, then I encourage you to check out my article Change the World – Step One, which is the first in a series of articles I will be publishing here in the run up to the launch of my book in January 2016 to help organizations build a stronger, more sustainable approach to change. This first article outlines the Four Keys to Successful Change, with much more content and a whole Change Planning Toolkit™ being released over the next few months.


Accelerate your change and transformation success

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Innovation Keynote and Change Planning Workshop Special

January Innovation and Change Planning Toolkit Special

To kickoff January with a bang I thought I would make a special offer to companies and event organizers who would like to get an excellent innovation keynote for their company or event attendees AND get a jump on your competitors by getting trained on how to use my new collaborative, visual change planning toolkit before they do.

This will be a great way to help innovation, change and project managers build strong momentum and results early in 2015.

Here is the offer:

Stoking Your Innovation BonfireBook me between January 21 and March 31, 2015 for either a:

  • 60-90 minute Innovation Keynote
  • 2-4 hour Innovation Workshop
  • 1 Day Innovation Masterclass

… and your attendees will at no additional charge:

  1. Be one of the first groups to get their hands on my revolutionary collaborative, visual change planning toolkit
  2. Get a 1 Day Workshop focused on organizational change and how to use the change planning toolkit

Buy an innovation keynote and get a full-day change planning toolkit workshop for free!

What could be better than that?

Book Braden Kelley for your event

P.S. If you missed my recent webinar ‘Innovation is All About Change’, click here and use PASSCODE 1515 to access the FREE recording (link expired).


Accelerate your change and transformation success

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Now Available in Swedish – Nine Innovation Roles Cards

De Nio InnovationsrollernaI am proud to announce the Swedish language design of my Nine Innovation Roles card deck, made possible by the translation efforts of Aseem Svedberg from Sweden.

Swedish speakers can read more about the Nine Innovation Roles in Swedish thanks to Aseem as well.

I am also excited that I have potential volunteers to translate this information for you in French and Modern Standard Arabic (so stay tuned).

Swedish joins Spanish to become the second non-English translation for the Nine Innovation Roles.

If you facilitate workshops and training sessions, you too can get a valuable new tool for your toolbox and help to take the Nine Innovation Roles global at the same time.

For interested service providers, there are only a few small requirements for becoming a Nine Innovation Roles training partner:

  1. Translate this page on my site (see Swedish example) – will publish and give translation credit with 1-2 links to first translator of each language
  2. Translate this article on Innovation Excellence – will publish and give translation credit with 1-2 links to first translator of each language
  3. #1 and #2 will allow me to get a translated version of the Nine Innovation Roles cards design created for you
  4. Translate the Nine Innovation Roles presentation embedded in #1 (can leverage #1)
  5. Translate the Nine Innovation Roles worksheet I link to in #1 (can leverage #1)
  6. Attend an inexpensive Nine Innovation Roles train the trainer session that I will be holding soon.

To register your interest in becoming a Nine Innovation Roles training partner please fill out the contact form and make a note in the question field.


Build a common language of innovation on your team

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Now Available in Spanish – Nine Innovation Roles Cards

Los Nueve Papeles en la InnovaciónI am proud to announce the Spanish language design of my Nine Innovation Roles card deck, made possible by the translation efforts of Vanessa López De la O from Mexico.

Spanish speakers can read more about the Nine Innovation Roles in Spanish thanks to Vanessa as well.

I am also excited that I have potential volunteers to translate this information for you in French and Modern Standard Arabic (so stay tuned).

For other interested service providers, there are only a few small requirements for becoming a Nine Innovation Roles training partner:

  1. Translate this page on my site (see Spanish example) – will publish and give translation credit with 1-2 links to first translator of each language
  2. #1 will allow me to get a translated version of the Nine Innovation Roles cards design created for you
  3. Translate the Nine Innovation Roles presentation embedded in #1 (can leverage #1)
  4. Translate the Nine Innovation Roles worksheet I link to in #1 (can leverage #1)

To register your interest in becoming a Nine Innovation Roles training partner please fill out the contact form and make a note in the question field.


Build a common language of innovation on your team

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