Category Archives: Design

Collaborative Design for Disruption

Exploring the power of collaboration and co-creation in designing innovative solutions to industry challenges.

Collaborative Design for Disruption

GUEST POST from Chateau G Pato

In today’s rapidly changing business landscape, disruption is the norm rather than the exception. As industries face increasingly complex challenges, the ability to innovate and adapt quickly is essential for survival. Traditional top-down approaches to problem-solving are no longer effective in this dynamic environment. Instead, organizations are turning to collaborative design and co-creation to harness the power of collective intelligence and creativity.

Collaborative design refers to the process of bringing together diverse stakeholders, including employees, customers, partners, and experts, to co-create solutions to complex problems. By leveraging the unique perspectives and expertise of each participant, organizations can uncover new insights, challenge assumptions, and develop innovative solutions that are more likely to succeed in the market.

Case Study 1: Healthcare Industry

One industry that has successfully embraced collaborative design is the healthcare sector. In a case study published in the Harvard Business Review, a large hospital network in the United States faced a significant challenge in reducing patient readmissions. Despite implementing various initiatives, readmission rates remained stubbornly high. Recognizing the need for a fresh approach, the hospital network engaged patients, caregivers, nurses, physicians, and administrators in a collaborative design process to identify the root causes of readmissions and co-create solutions.

Through in-depth interviews, focus groups, and design thinking workshops, the diverse team uncovered a range of factors contributing to readmissions, including poor communication between healthcare providers and patients, inadequate discharge planning, and limited access to post-discharge care. Armed with these insights, the team developed a series of innovative solutions, such as a mobile app for patients to track their symptoms and communicate with their care team, a personalized discharge checklist, and a telehealth program for remote monitoring.

The results were impressive. Within six months of implementing the new initiatives, the hospital network saw a 20% reduction in readmission rates, leading to significant cost savings and improved patient outcomes. By embracing collaborative design, the organization was able to tap into the collective wisdom of its stakeholders and co-create solutions that addressed the root causes of the problem.

Case Study 2: Automotive Industry

Another industry that has leveraged the power of collaboration and co-creation is the automotive sector. In a case study published by McKinsey & Company, a leading car manufacturer faced a fierce competition from new entrants in the electric vehicle market. To stay ahead of the curve, the company knew it needed to innovate quickly and develop cutting-edge electric vehicles that would appeal to environmentally conscious consumers.

Rather than relying solely on its internal R&D teams, the car manufacturer decided to collaborate with independent designers, engineers, and sustainability experts to co-create a new electric vehicle concept. Through a series of design sprints, prototyping sessions, and user testing, the diverse team developed a revolutionary electric vehicle that combined state-of-the-art technology, sustainable materials, and a sleek design.

The result was a game-changer. The new electric vehicle received rave reviews from consumers and industry experts, catapulting the car manufacturer to the forefront of the electric vehicle market. By embracing collaborative design and tapping into external expertise, the organization was able to break free from its traditional mindset and push the boundaries of innovation.

Conclusion

Collaborative design and co-creation are powerful tools for tackling industry challenges and driving innovation. By bringing together diverse stakeholders, organizations can harness the collective intelligence and creativity of their teams to develop novel solutions that address the root causes of complex problems. As industries face increasing disruption, those that embrace collaborative design will be better equipped to thrive in the face of change.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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Top 40 Innovation Bloggers of 2020

Top 40 Innovation Bloggers of 2020After a week of torrid voting and much passionate support, along with a lot of gut-wrenching consideration and jostling during the judging round, I am proud to announce your Top 40 Innovation Bloggers of 2020:

  1. Janet Sernack
    Janet Sernack is the Founder and CEO of ImagineNation™ which provides innovation consulting services to help organizations adapt, innovate and grow through disruption by challenging businesses to be, think and act differently to co-create a world where people matter & innovation is the norm.

  2. Tom Koulopoulos
    Thomas KoulopoulosTom Koulopoulos is the author of 10 books and founder of the Delphi Group, a 25-year-old Boston-based think tank and a past Inc. 500 company that focuses on innovation and the future of business. He tweets from @tkspeaks.

  3. Braden Kelley
    Braden KelleyBraden Kelley is a Design Thinking, Innovation and Transformation Consultant, a popular innovation speaker and workshop leader, and helps companies plan organizational changes that are more human and less overwhelming. He is the author of two five-star books, Stoking Your Innovation Bonfire and Charting Change, and the creator of a revolutionary new Change Planning Toolkit™. Follow him on Linkedin and Twitter (@innovate).

  4. Greg Satell
    Greg SatellGreg Satell is a popular speaker and consultant. His first book, Mapping Innovation: A Playbook for Navigating a Disruptive Age, was selected as one of the best business books in 2017. Follow his blog at Digital Tonto or on Twitter @Digital Tonto.

  5. Mike Shipulski
    Mike ShipulskiMike Shipulski brings together people, culture, and tools to change engineering behavior. He writes daily on Twitter as @MikeShipulski and weekly on his blog Shipulski On Design.

  6. Phil McKinney
    Phil McKinneyPhil McKinney is the Author of “Beyond The Obvious”​, Host of the Killer Innovations Podcast and Syndicated Radio Show, a Keynote Speaker, President & CEO CableLabs and an Innovation Mentor and Coach.


  7. Soren Kaplan
    Soren KaplanSoren Kaplan is the bestselling and award-winning author of Leapfrogging and The Invisible Advantage, an affiliated professor at USC’s Center for Effective Organizations, a former corporate executive, and a co-founder of UpBOARD. He has been recognized by the Thinkers50 as one of the world’s top keynote speakers and thought leaders in business strategy and innovation.

  8. Eric Eskey
    Eric EskeyEric Eskey is a Managing Director at Strategyn, an innovation consultancy. Eric is in the business of creating the future. I aim to use the resources he has – his work, investments, voice, and imagination – to encourage innovation and defeat the hidden forces that resist it.


  9. Scott Anthony
    Scott AnthonyScott Anthony is a strategic advisor, writer and speaker on topics of growth and innovation. He has been based in Singapore since 2010, and currently serves at the Managing Director of Innosight’s Asia-Pacific operations.


  10. Kate Hammer
    Kate HammerKate Hammer is a joint founder of KILN, working with large-scale companies in the USA and Australia to transform their internal innovation processes. Kate works as a business storyteller. In 2012, she created StoryFORMs to help others articulate their commercial & organisational stories. Kate offers workshops & 1:1 coaching.

  11. Build a common language of innovation on your team


  12. Michael Graber
    Michael GraberMichael Graber is the cofounder and managing partner at Southern Growth Studio, a Memphis-based firm that specializes in growth strategy and innovation. A published poet and musician, Graber is the creative force that complements the analytical side of the house. He speaks and publishes frequently on best practices in design thinking, business strategy, and innovation and earned an MFA from the University of Memphis.

  13. Nicolas Bry
    Nicolas BryNicolas Bry is Orange Startups Studio Founder. He entices Orange employees in engaging as intrapreneurs, bringing their idea to life within Orange business. Nicolas is equally a passionate expert for innovation labs exploring new business. International speaker (TEDx), delivering Masterclasses @Google Academy, and Tech/Business Schools, ISPIM Prize for innovation management, Nicolas is Writer of RapidInnovation.fr, and of The Intrapreneurs’ Factory. Follow him at @nicobry.

  14. Paul Sloane
    Paul SloanePaul Sloane writes, speaks and leads workshops on creativity, innovation and leadership. He is the author of The Innovative Leader and editor of A Guide to Open Innovation and Crowdsourcing, both published by Kogan-Page.

  15. Yoram Solomon
    Four Rules to Snap Judge a New VentureDr. Yoram Solomon is the author of The Book of Trust and 12 more books, a TEDx and keynote speaker, the founder of the Innovation Culture Institute, and an adjunct professor of entrepreneurship. You can follow him everywhere on @yoramsolomon.

  16. Jeffrey Phillips
    Jeffrey Phillips has over 15 years of experience leading innovation in Fortune 500 companies, federal government agencies and non-profits. He is experienced in innovation strategy, defining and implementing front end processes, tools and teams and leading innovation projects. He is the author of Relentless Innovation and OutManeuver. Jeffrey writes the popular Innovate on Purpose blog. Follow him @ovoinnovation

  17. Jesse Nieminen
    Jesse NieminenJesse Nieminen is the Co-founder and Chairman at Viima, the best way to collect and develop ideas. Viima’s innovation management software is already loved by thousands of organizations all the way to the Global Fortune 500. He’s passionate about helping leaders drive innovation in their organizations and frequently writes on the topic, usually in Viima’s blog.

  18. Robert B Tucker
    Robert TuckerRobert B. Tucker is the President of The Innovation Resource Consulting Group. He is a speaker, seminar leader and an expert in the management of innovation and assisting companies in accelerating ideas to market.

  19. Shelly Greenway
    Shelly GreenwayShelly Greenway is a front-end innovation strategist and partner at The Strategy Distillery – a brand innovation consultancy that specialises in opportunity hunting and proposition development. Their success rates are driven by their proprietary consumer co-creation IP. Follow @ChiefDistiller

  20. John Bessant
    John BessantJohn Bessant has been active in research, teaching, and consulting in technology and innovation management for over 25 years. Today, he is Chair in Innovation and Entrepreneurship, and Research Director, at Exeter University. In 2003, he was awarded a Fellowship with the Advanced Institute for Management Research and was also elected a Fellow of the British Academy of Management. He has acted as advisor to various national governments and international bodies including the United Nations, The World Bank, and the OECD. John has authored many books including Managing innovation and High Involvement Innovation (Wiley). Follow @johnbessant

  21. Shilpi Kumar
    Shilpi KumarShilpi Kumar an inquisitive researcher, designer, strategist and an educator with over 15 years of experience, who truly believes that we can design a better world by understanding human behavior. I work with organizations to identify strategic opportunities and offer user-centric solutions.

  22. Accelerate your change and transformation success


  23. Francesco Pagano
    Franceso PaganoFrancesco Pagano, Vice President, EMEA Head of Portfolio of Licenses Brands at Fossil Group Europe, is passionate about craft brands, innovation, brand management, brand communication and international business. He is always up for irresistible product concepts, ultimate communication via integrated campaigns and great Italian food.

  24. Dimis Michaelides
    Simis MichaelidesDimis Michaelides is a keynote speaker, author, consultant and trainer in leadership, creativity and innovation. Contact him for a workshop or a presentation at dimis@dimis.org or register for his newsletter at www.dimis.org . You can also connect with him on LinkedIn, Facebook and Twitter.

  25. Greg Heist
    Greg HeistGreg Heist is the Chief Innovation Officer at Gongos, a decision intelligence company.


  26. Gijs van Wulfen
    Gijs van WulfenGijs van Wulfen helps organizations to structure the chaotic start of innovation as author, speaker and facilitator. He is the founder of the FORTH innovation method and author of the innovation bestseller The Innovation Expedition. He was chosen by LinkedIn as one of their first 150 Influencers. Follow Gijs @gijsvanwulfen


  27. Shawn Nason
    Shawn NasonShawn Nason, founder and CEO of MOFI, lives his life with a commitment to make everyone he meets a part of his family. Armed with the gift of discernment, he has the uncanny ability to walk alongside people as they struggle to connect with their deepest passions and engage their most debilitating demons. He challenges the world around him to be fully present, get real, and knock down the barrier that separates the various compartments in their lives.


  28. Pete Foley
    A twenty-five year Procter & Gamble veteran, Pete has spent the last 8+ years applying insights from psychology and behavioral science to innovation, product design, and brand communication. He spent 17 years as a serial innovator, creating novel products, perfume delivery systems, cleaning technologies, devices and many other consumer-centric innovations, resulting in well over 100 granted or published patents. Find him at pete.mindmatters@gmail.com

  29. Tamara Ghandour
    Tamara GhandourTamara Ghandour of GoToLaunchStreet is a TED speaker and entrepreneur. From building and running multimillion dollar businesses, advising Fortune 500 like Disney, Procter and Gamble and RICOH on fostering innovative ideas and people. Tamara’s life is about breaking through the status quo for game-changing results, and that’s what her keynotes, online programs and assessments can do for you.

  30. John Carter
    John CarterJohn Carter has been a widely respected adviser to technology firms over his career. John is the author of Innovate Products Faster: Graphical Tools for Accelerating Product Development. As Founder and Principal of TCGen Inc., he has advised some of the most revered technology firms in the world.

  31. Jeff Rubingh
    Jeff RubinghJeff Rubingh is a technology innovation expert, consultant and analyst. Focused on the intersection between technology and business, Jeff helps clients identify ground-breaking solutions that maximize ROI across existing and emerging technology disciplines.

  32. Ludwig Melik
    Ludwig MelikLudwig Melik is CEO of Planbox, whose mission is to help organizations thrive by transforming the culture of agile work, continuous innovation, and creativity across the entire organization… Connect with him on LinkedIn or join the conversation by following Planbox on Facebook, Twitter, and LinkedIn.


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  33. Rachel Audige
    Rachel AudigeRachel Audige is an Innovation Architect who helps organisations embed inventive thinking as well as a certified Systematic Inventive Thinking Facilitator, based in Melbourne.


  34. Mick Simonelli
    Mick SimonelliMick Simonelli is an innovator with 20+ years of implementing change and positive disruption at USAA. As a military veteran, he held transformation roles in numerous military organizations; and as a business executive, he purposely hired vets to help launch numerous innovations as the Chief Innovation Officer for a Fortune 500 company. Mick currently serves as an innovation consultant and can be found at www.micksimonelli.com Follow @MickSimonelli


  35. Mitch Ditkoff
    Mitch Ditkoff is the Co-Founder and President of Idea Champions and the author of “Awake at the Wheel”, as well as the very popular Heart of Innovation blog.


  36. Peter Cook
    Peter CookPeter Cook leads Human Dynamics and The Academy of Rock, providing Keynotes, Organisational Development and Coaching. He is the author of seven books on business leadership. His three passions are science, business and music, having led innovation teams for 18 years to develop life-saving drugs including the first treatments for AIDS and the development of Human Insulin. Peter is Music and Business editor at Innovation Excellence. You can follow him on twitter @Academyofrock.


  37. Mukesh Gupta
    Mukesh GuptaMukesh Gupta is Director of Customer Advocacy, SAP India Private Limited. He also served as Executive Liaison for the SAP User group in India, and as a Global Lead in Sales & Business Development. He blogs, and shares podcasts and videos, on his site rmukeshgupta.com


  38. Urko Wood
    Urko WoodUrko Wood helps clients of Reveal Growth find and capitalize on the best opportunities for innovation and growth in their markets. He is one of only a handful of people in North America who are expert practitioners in the breakthrough “jobs-to-be-done” (JTBD) innovation approach that has enabled over 400 of the Fortune 1000 to generate billions of dollars in new revenue and achieve new product success rates of over 80%.


  39. Arlen Meyers
    Arlen MyersArlen Meyers, MD, MBA is the President and CEO of the Society of Physician Entrepreneurs at www.sopenet.org

  40. Ralph Christian Ohr
    Ralph OhrDr. Ralph-Christian Ohr has extensive experience in product/innovation management for international technology-based companies. His particular interest is targeted at the intersection of organizational and human innovation capabilities. You can follow him on Twitter @Ralph_Ohr.

  41. David Burkus
    David BurkusDavid Burkus is a best-selling author, a sought after speaker, and associate professor of leadership and innovation at Oral Roberts University. His newest book, Friend of a Friend, offers readers a new perspective on how to grow their networks and build key connections—one based on the science of human behavior, not rote networking advice.

  42. Neil Sholay
    Neil SholayNeil Sholay is re-shaping innovation and digital experiences as a Vice President of Digital Innovation for EMEA & JAPAC at Oracle. He leads a curious, multidisciplinary team of thinkers, Ideators, strategists, designers, developers, storytellers, rebels and proud geeks, who are reshaping Innovation and digital experiences. They bring new ideas & business models to life, using co-innovation and rapid prototyping.


If your favorite didn’t make the list, then next year try to rally more votes for them or convince them to increase the quality and quantity of their contributions.

Download PDF version of Top 40 Innovation Bloggers of 2020 list here:

Top 40 Innovation Bloggers of 2020 PDF

My lists from the eight previous years have been tremendously popular:

Top 40 Innovation Bloggers of 2012
Top 40 Innovation Bloggers of 2013
Top 40 Innovation Bloggers of 2014
Top 40 Innovation Bloggers of 2015
Top 40 Innovation Bloggers of 2016
Top 40 Innovation Bloggers of 2017
Top 40 Innovation Bloggers of 2018
Top 40 Innovation Bloggers of 2019

Happy New Year everyone!

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Design Thinking and Diversity & Inclusion

Fostering Innovation through Different Perspectives

Design Thinking and Diversity & Inclusion

GUEST POST from Chateau G Pato

Design Thinking has emerged as a powerful methodology that enables organizations to tackle complex problems and create innovative solutions. At its core, Design Thinking encourages empathy, collaboration, and iteration. However, to fully reap the benefits of this approach, organizations must recognize the importance of Diversity & Inclusion (D&I) in the design process. By incorporating diverse perspectives, organizations can foster innovation and create solutions that better serve their customers and communities. In this article, we will explore how Design Thinking and D&I complement each other and present two case studies highlighting their impact on innovation.

Case Study 1: Procter & Gamble’s “Design for Women”

Procter & Gamble (P&G), a multinational consumer goods company, aimed to develop a razor specifically designed for women. To achieve this, they assembled a diverse team comprising individuals from various backgrounds, including women with different ethnicities, ages, and cultural experiences.

By incorporating D&I principles into the design process, the team empathized with the diverse needs and preferences of women worldwide. This approach led to the creation of the “Venus Embrace,” a razor that not only performed exceptionally well but also catered to the specific needs of women, such as comfort, ease of use, and aesthetics.

P&G’s commitment to D&I through Design Thinking not only resulted in a successful product but also reinforced their reputation as a brand that truly understands and values its target audience. This case study demonstrates how acknowledging and embracing diversity can lead to breakthrough innovations that resonate with customers on a deeper level.

Case Study 2: Airbnb and Inclusive Design

Airbnb, a leading online marketplace for accommodations, recognized early on that their success depended on creating an inclusive platform that catered to a wide range of travelers. To achieve this, they adopted Design Thinking principles and focused on incorporating D&I into their design process.

Airbnb initiated “The Airbnb Design Language System” project, which aimed to provide an accessible and inclusive user experience across their platform. They collaborated with individuals from diverse backgrounds, including people with disabilities, LGBTQ+ individuals, and different ethnicities. By involving these diverse stakeholders, Airbnb gained valuable insights into the specific challenges that certain groups faced when using their platform.

Through Design Thinking, Airbnb developed features such as improved filters for accessibility requirements, expanded language options, and inclusive profile settings. These enhancements not only made the platform more user-friendly but also created a strong sense of belonging for users from all backgrounds.

By incorporating D&I principles into their design process, Airbnb gained a competitive edge that enabled them to tap into previously underserved markets. This case study demonstrates how Design Thinking and embracing different perspectives can drive innovation while promoting social equality and inclusivity.

Conclusion

Design Thinking and Diversity & Inclusion are integral to fostering innovation in today’s rapidly changing world. The case studies of Procter & Gamble and Airbnb highlight the power of incorporating diverse perspectives into the design process. Incorporating D&I enables companies to empathize with their target audience, uncover unmet needs, and create innovative solutions that cater to a broader customer base. Embracing diversity not only leads to more successful products and services but also plays a crucial role in creating a more inclusive and equitable society. As organizations strive to stay competitive and meet the evolving needs of their customers, Design Thinking and D&I will continue to be essential drivers of innovation and growth.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: misterinnovation.com

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Voting Closed – Top 40 Innovation Bloggers of 2020

Vote for Top 40 Innovation BloggersFor more than a decade I’ve devoted myself to making innovation insights accessible for the greater good, because I truly believe that the better our organizations get at delivering value to their stakeholders the less waste of natural resources and human resources there will be.

As a result I am eternally grateful to all of you out there who take the time to create and share great innovation articles, presentations, white papers, and videos and to make a list of the Top 40 Innovation Bloggers available each year.

My lists from the eight previous years have been tremendously popular:

Top 40 Innovation Bloggers of 2012
Top 40 Innovation Bloggers of 2013
Top 40 Innovation Bloggers of 2014
Top 40 Innovation Bloggers of 2015
Top 40 Innovation Bloggers of 2016
Top 40 Innovation Bloggers of 2017
Top 40 Innovation Bloggers of 2018
Top 40 Innovation Bloggers of 2019

Business Strategy Innovation is now looking for the Top 40 Innovation Bloggers of 2020.

Do you, or does someone you know, write articles about innovation?

Or do you just have someone that you like to read that writes about innovation, or some of the important adjacencies – trends, consumer psychology, change, leadership, strategy, marketing, management, collaboration, or social media (as they relate to innovation)?

Well, Business Strategy Innovation is looking to recognize the Top 40 Innovation Bloggers and you helped us find them with your nominations. Now it is time to vote, and help us narrow things down to a list of the Top 40 Innovation Bloggers of 2020.

Build a Common Language of Innovation on your team

The deadline for submitting votes is January 7, 2021 at midnight GMT.

The ranking will be done by me with influence from votes and nominations. The quality and quantity of contributions by an author will be a BIG contributing factor (through the end of the voting period).

You can vote in any of these three ways (and each earns points for them, so please feel free to vote all three ways):

  1. Sending us the name of the blogger by @reply on twitter to @innovate
  2. Adding the name of the blogger as a comment to this article’s posting on Facebook
  3. Adding the name of the blogger as a comment to this article’s posting on our Linkedin Page (Be sure and follow us)

The official Top 40 Innovation Bloggers of 2020 and the contest winners will then be announced here in early January 2021.

Here is who received nominations (in alphabetical order):

Adi Gaskell – @adigaskell
Alex Goryachev
Andy Heikkila – @AndyO_TheHammer
Arlen Meyers
Braden Kelley – @innovate
Chad McAllister – @ChadMcAllister
Chris Beswick
Dan Blacharski – @Dan_Blacharski
Daniel Burrus – @DanielBurrus
Daniel Lock
Dave Wendland
David Burkus
Douglas Ferguson
Drew Boyd – @DrewBoyd
Frank Mattes – @FrankMattes
Gregg Fraley – @greggfraley
Greg Satell – @Digitaltonto
Hugo de Sousa
Ian Ure
Janet Sernack – @JanetSernack
Jay Boolkin
Jeffrey Baumgartner – @creativejeffrey
Jeff Freedman – @SmallArmyAgency
Jeffrey Phillips – @ovoinnovation
Jorge Barba – @JorgeBarba
Julian Birkinshaw – @JBirkinshaw
Julie Anixter – @julieanixter
Kate Hammer – @Kate_Hammer
Kevin McFarthing – @InnovationFixer
Kevin Namaky – @knamaky
Kevin Popovic
Lou Killeffer – @LKilleffer
Mari Anixter- @MariAnixter
Maria Paula Oliveira – @mpaulaoliveira
Marty Zwilling – @StartupPro
Matthew E May – @MatthewEMay
Michael Graber – @SouthernGrowth
Mike Brown – @Brainzooming
Mike Shipulski – @MikeShipulski
Mukesh Gupta
Nick Partridge – @KnewNewNeu
Nicolas Bry – @NicoBry
Pamela Soin
Paul Hobcraft – @Paul4innovating
Paul Sloane – @paulsloane
Pete Foley – @foley_pete
Ralph Christian Ohr – @ralph_ohr
Richard Haasnoot – @Innovate2Grow
Robert B Tucker – @RobertBTucker
Rowan Gibson – @RowanGibson
Saul Kaplan – @skap5
Scott Anthony – @ScottDAnthony
Scott Bowden – @scottbowden51
Shelly Greenway – @ChiefDistiller
Soren Kaplan – @SorenKaplan
Stefan Lindegaard – @Lindegaard
Stephen Shapiro – @stephenshapiro
Steven Forth – @StevenForth
Tamara Kleinberg – @LaunchStreet
Tim Stroh
Tom Koulopoulos – @TKspeaks
Yoram Solomon – @yoram

We’re curious to see who you think is worth reading!


Accelerate your change and transformation success

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Nominations Closed for the Top 40 Innovation Bloggers of 2020

Nominations Open for the Top 40 Innovation Bloggers of 2020Business Strategy Innovation loves making innovation insights accessible for the greater good, because we truly believe that the better our organizations get at delivering value to their stakeholders the less waste of natural resources and human resources there will be.

As a result we are eternally grateful to all of you out there who take the time to create and share great innovation articles, presentations, white papers, and videos with Braden Kelley and the Business Strategy Innovation team. As a small thank you to those of you who follow along, we like to make a list of the Top 40 Innovation Bloggers available each year!

Our lists from the ten previous years have been tremendously popular, including:

Top 40 Innovation Bloggers of 2012
Top 40 Innovation Bloggers of 2013
Top 40 Innovation Bloggers of 2014
Top 40 Innovation Bloggers of 2015
Top 40 Innovation Bloggers of 2016
Top 40 Innovation Bloggers of 2017
Top 40 Innovation Bloggers of 2018
Top 40 Innovation Bloggers of 2019

Do you just have someone that you like to read that writes about innovation, or some of the important adjacencies – trends, consumer psychology, change, leadership, strategy, behavioral economics, collaboration, or design thinking?

Business Strategy Innovation is now looking for the Top 40 Innovation Bloggers of 2020.

The deadline for submitting nominations is December 31, 2020 at midnight GMT.

You can submit a nomination either of these two ways:

  1. Sending us the name of the blogger and the url of their blog by @reply on twitter to @innovate
  2. Sending the name of the blogger and the url of their blog and your e-mail address using our contact form

So, think about who you like to read and let us know by midnight GMT on December 31, 2020.

We will then compile a voting list of all the nominations, and publish it on January 1, 2021.

Voting will then be open from January 1-7, 2021 via comments and twitter @replies to @innovate.

The ranking will be done by me with influence from votes and nominations. The quality and quantity of contributions by an author will be a contributing factor.

The official Top 40 Innovation Bloggers of 2020 will then be announced on here in early January 2021.

We’re curious to see who you think is worth reading!


Accelerate your change and transformation success

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

FREE Download – 500 Posters with Quotes on Innovation, Change, Transformation, Design and Creativity

Announcing 500 Downloadable Posters with Quotes on Innovation, Change, Transformation, and Design

I am honored and humbled that people have taken to quoting work from my first book Stoking Your Innovation Bonfire, my follow-up Charting Change, and my keynote speeches, so I decided to make some of the passages that have resonated with people on innovation, change, transformation, design thinking, and leadership available in a fun, visual, easily shareable format along with quotes from numerous other thought leaders.

I’ve been publishing them on Instagram, LinkedIn, Facebook, Twitter and MisterInnovation.com one at a time for individual download, but today I am excited to announce the immediate availability of ten (10) volumes of fifty (50) quote posters, for a total of 500 quote posters, for immediate free download.

Print them, share them on social media, or use them in your presentations, keynote speeches or workshops. Download any or all of the volumes of fifty (50) posters for FREE from my store:

You can add them all to your shopping cart at once and download them for FREE.

They are all Adobe PDF’s and the best way to add them to your presentation is to put the PDF into FULL SCREEN MODE, take a screenshot, paste it into your presentation, then crop it and adjust the size to your liking, and change the background color of the slide to a suitable color (if necessary).

Get them while they’re hot and I’ll keep publishing individual quotes and additional downloadable volumes in the days and months ahead.

Have a great innovation, design thinking, change, transformation, or design quote to share?

Send it to me

Keep innovating!


Accelerate your change and transformation success

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The Power of Design Thinking in Government

Transforming Public Services

The Power of Design Thinking in Government: Transforming Public Services

GUEST POST from Chateau G Pato

Design thinking is a human-centered problem-solving approach that empowers organizations to create innovative solutions. While traditionally associated with the private sector, design thinking has found a significant role in government organizations to transform public services. This article will explore two case studies that highlight the power of design thinking in improving government services and its potential to drive positive societal change.

Case Study 1: Redesigning the User Experience of a Government Website

In 2017, the Australian government embarked on a project to redesign their official immigration website, aiming to provide a more user-friendly experience. The initial website was complex, cluttered with excessive information, and used technical language that confused and overwhelmed users. Consequently, people struggled to find relevant information and complete application processes efficiently.

Applying design thinking principles, a multidisciplinary team comprising government officials, designers, and user experience experts collaborated to re-imagine the website. They conducted extensive user research, including interviews, focus groups, and user testing, to gain insights into the pain points and frustrations of website users.

Based on these insights, the team simplified the navigation structure, reorganized information, and revamped the language to be more accessible and user-friendly. They implemented a streamlined application process that focused on user needs, reducing redundancies and unnecessary steps. Additionally, they incorporated interactive elements and improved search functionality to enhance the overall user experience.

The redesigned website was rolled out, and its impact on user satisfaction and efficiency was immediately evident. User feedback indicated higher levels of understanding, reduced confusion, and a significant decrease in time required to complete tasks. This case study demonstrates how design thinking can drive the transformation of government services by prioritizing the needs and experiences of citizens.

Case Study 2: Improving Public Transportation Systems

Public transportation plays a crucial role in the daily lives of millions of citizens. Recognizing the need for an improved public transportation system, the Singapore government utilized design thinking principles to initiate a holistic transformation. They aimed to create a seamless and user-centric experience for commuters, thereby increasing overall public transportation usage.

The government engaged with citizens and stakeholders through surveys, interviews, and immersive empathy exercises to understand their pain points, desires, and aspirations related to public transportation. This comprehensive research informed the creation of personas representing different commuter profiles, which became the focal point for designing solutions.

Design thinking techniques were applied to various aspects, including bus stop design, route planning, mobile applications, and fare collection systems. Bus stops were redesigned to provide shelter, seating, and real-time information, catering to the needs of different user groups. Route planning was optimized based on commuter data, and mobile applications were developed to provide live updates on bus timings, route changes, and fare information.

The result was a remarkable enhancement in the overall public transportation experience. Commuters reported reduced wait times, improved convenience, and increased ridership. The government’s successful implementation of design thinking principles demonstrates its potential to transform public services by incorporating user needs into the core of service delivery.

Conclusion

Design thinking has an unrivaled power to transform public services by prioritizing citizen needs and experiences. The case studies discussed above exemplify how governments can leverage this approach to drive positive change. By emphasizing empathy, collaboration, and iterative problem-solving, design thinking can revolutionize the way governments design and deliver public services. It is time for governments worldwide to embrace design thinking as a catalyst for innovation and citizen-centric transformations.

EDITOR’S NOTE: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pixabay

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Designing Products with Emotional Intelligence

Understanding User Needs and Desires

Designing Products with Emotional Intelligence: Understanding User Needs and Desires

GUEST POST from Chateau G Pato

In today’s competitive market, many companies strive to create products that not only meet customer needs but also evoke emotions and build meaningful connections. This approach is known as designing products with emotional intelligence. By understanding and addressing user needs and desires, companies can create products that resonate with customers on a deeper level, leading to increased customer satisfaction, loyalty, and ultimately, business success. This article explores the concept of designing products with emotional intelligence and provides two case study examples.

Case Study 1: Apple iPhone – A seamless blend of aesthetics and functionality

One of the most successful examples of designing products with emotional intelligence is the Apple iPhone. When the first iPhone was introduced in 2007, it revolutionized the mobile phone industry by offering a seamless blend of aesthetics and functionality. Apple understood that customer needs extended beyond mere features and specifications. They realized that customers desired a device that was not only technologically advanced but also visually appealing and user-friendly.

Apple’s designers focused on creating an emotional connection with their users by prioritizing the user experience. The iPhone’s sleek design, intuitive interface, and user-friendly features addressed the desires of consumers who craved a mobile device that was not only functional but also aesthetically pleasing. As a result, the iPhone became an iconic product, renowned for its emotional appeal, and established Apple as a leader in the smartphone industry.

Case Study 2: Airbnb – Creating a sense of belonging and personalization

Another prime example of designing products with emotional intelligence is Airbnb. The company recognized that travelers often desired a more intimate and authentic travel experience than what traditional hotels could offer. To meet these needs and desires, Airbnb created a platform that allows homeowners to rent out their properties to travelers, enabling them to experience local culture instead of staying in impersonal hotel rooms.

Airbnb’s success can be attributed to the emotional connection it established with its users. By focusing on personalization, the company ensured that travelers felt a sense of belonging while staying at a stranger’s home. The platform allows users to explore various listings, read reviews, and communicate with hosts, fostering trust and creating an emotional bond before booking. Additionally, by providing personalized recommendations based on user preferences, Airbnb delivers a tailored experience that aligns with each user’s desires, making them feel valued and understood.

Conclusion

Designing products with emotional intelligence is crucial for companies aiming to create meaningful connections with their customers. Understanding user needs and desires enables businesses to go beyond functional features and address the emotional aspect of product experiences. By focusing on emotional intelligence, companies like Apple and Airbnb have achieved tremendous success. By crafting products that not only meet practical needs but also evoke positive emotions, companies can build a loyal customer base and differentiate themselves in today’s competitive market. Ultimately, the key to designing products with emotional intelligence lies in empathizing with users, delving into their desires, and creating experiences that resonate with their emotions.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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What is an Insight? – Pepsi 2-Liter Bottle Redesign

What is an Insight? - Pepsi 2-Liter Bottle Redesign

Recently Pepsi launched a redesign of the two-liter bottle. Any redesign or new design or innovation effort should of course always begin with an insight, but what is an insight?

According to Oxford dictionaries:

“Insight is the capacity to gain an accurate and deep intuitive understanding of a person or thing.”

In the case of redesigning the two-liter bottle, I think most of us can intuitively agree that the two-liter bottle is awkward to use, and understand that it is also awkward to store, but a very economical way to purchase soda and useful for sharing soda at parties.

So, beginning from this insight we can quickly imagine a design challenge of:

“How might we make the two-liter bottle easier to use?”

Starting with what we understand about the experience and usage of two-liter bottles we could have just as easily set a design challenge of:

“How might we better serve our budget conscious soda customers?”

OR

“How might we create a better soda option for parties?”

Given our guess above at the rough design challenge that yielded this Pepsi two-liter bottle redesign, it seems like this new design successfully meets its goal. But, whether it is an innovation will be determined by whether the competition adopts similar designs and whether these types of designs are still with us in several years.

So, what insight will drive your next innovation or design project?

Or, perhaps the more important question is this:

Is the brand new Pepsi Apple Pie flavor amazing or absolutely disgusting?

Please let me know below in the comments. 🙂


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The Surprising Power of Business Experiments

The Surprising Power of Business ExperimentsInterview with Stefan H. Thomke

I had the opportunity recently to interview fellow author Stefan H. Thomke, the William Barclay Harding Professor of Business Administration at Harvard Business School to talk with him about his new book Experimentation Works: The Surprising Power of Business Experiments, to explore the important role that experimentation plays in business and innovation.

1. Why is there a business experimentation imperative?

My book Experimentation Works is about how to continuously innovate through business experiments. Innovation is important because it drives profitable growth and creates shareholder value. But here is the dilemma: despite being awash in information coming from every direction, today’s managers operate in an uncertain world where they lack the right data to inform strategic and tactical decisions. Consequently, for better or worse, our actions tend to rely on experience, intuition, and beliefs. But this all too often doesn’t work. And all too often, we discover that ideas that are truly innovative go against our experience and assumptions, or the conventional wisdom. Whether it’s improving customer experiences, trying out new business models, or developing new products and services, even the most experienced managers are often wrong, whether they like it or not. The book introduces you to many of those people and their situations—and how business experiments raised their innovation game dramatically.

2. What makes a good business experiment, and what are some of the keys to successful experiment design?

In an ideal experiment, testers separate an independent variable (the presumed cause) from a dependent variable (the observed effect) while holding all other potential causes constant. They then manipulate the former to study changes in the latter. The manipulation, followed by careful observation and analysis, yields insight into the relationships between cause and effect, which ideally can be applied and tested in other settings. To obtain that kind of learning—and ensure that each experiment contains the right elements and yields better decisions—companies should ask themselves seven important questions: (1) Does the experiment have a testable hypothesis? (2) Have stakeholders made a commitment to abide by the results? (3) Is the experiment doable? (4) How can we ensure reliable results? (5) Do we understand cause and effect? (6) Have we gotten the most value out of the experiment? And finally, (7) Are experiments really driving our decisions? Although some of the questions seem obvious, many companies conduct tests without fully addressing them.

Here is a complete list of elements that you may find useful:

Hypothesis

  • Is the hypothesis rooted in observations, insights, or data?
  • Does the experiment focus on a testable management action under consideration?
  • Does it have measurable variables, and can it be shown to be false?
  • What do people hope to learn from the experiments?

Buy-in

  • What specific changes would be made on the basis of the results?
  • How will the organization ensure that the results aren’t ignored?
  • How does the experiment fit into the organization’s overall learning agenda and strategic priorities?

Feasibility

  • Does the experiment have a testable prediction?
  • What is the required sample size? Note: The sample size will depend on the expected effect (for example, a 5 percent increase in sales).
  • Can the organization feasibly conduct the experiment at the test locations for the required duration?

Reliability

  • What measures will be used to account for systemic bias, whether it’s conscious or unconscious?
  • Do the characteristics of the control group match those of the test group?
  • Can the experiment be conducted in either “blind” or “double-blind” fashion?
  • Have any remaining biases been eliminated through statistical analyses or other techniques?
  • Would others conducting the same test obtain similar results?

Causality

  • Did we capture all variables that might influence our metrics?
  • Can we link specific interventions to the observed effect?
  • What is the strength of the evidence? Correlations are merely suggestive of causality.
  • Are we comfortable taking action without evidence of causality?

Value

  • Has the organization considered a targeted rollout—that is, one that takes into account a proposed initiative’s effect on different customers, markets, and segments—to concentrate investments in areas when the potential payback is the highest?
  • Has the organization implemented only the components of an initiative with the highest return on investment?
  • Does the organization have a better understanding of what variables are causing what effects?

Decisions

  • Do we acknowledge that not every business decisions can or should be resolved by experiments? But everything that can be tested should be tested.
  • Are we using experimental evidence to add transparency to our decision-making process?

Experimentation Works3. Is there anything special about running online experiments?

In an A/B test, the experimenter sets up two experiences: the control (“A”) is usually the current system—considered the champion—and the treatment (“B”) is some modification that attempts to improve something—the challenger. Users are randomly assigned to the experiences, and key metrics are computed and compared. (A/B/C or A/B/n tests and multivariate tests, in contrast, assess more than one treatment or modifications of different variables at the same time.) Online, the modification could be a new feature, a change to the user interface (such as a new layout), a back-end change (such as an improvement to an algorithm that, say, recommends books at Amazon), or a different business model (such as an offer of free shipping). Whatever aspect of customer experiences companies care most about—be it sales, repeat usage, click-through rates, or time users spend on a site—they can use online A/B tests to learn how to optimize it. Any company that has at least a few thousand daily active users can conduct these tests. The ability to access large customer samples, to automatically collect huge amounts of data about user interactions on websites and apps, and to run concurrent experiments gives companies an unprecedented opportunity to evaluate many ideas quickly, with great precision, and at a negligible cost per additional experiment. Organizations can iterate rapidly, win fast, or fail fast and pivot. Indeed, product development itself is being transformed: all aspects of software—including user interfaces, security applications, and back-end changes—can now be subjected to A/B tests (technically, this is referred to as full stack experimentation).

4. What are some of the keys to building a culture of large-scale experimentation?

Shared behaviors, beliefs, and values (aka culture) are often an obstacle to running more experiments in companies. For every online experiment that succeeds, nearly 10 don’t—and in the eyes of many organizations that emphasize efficiency, predictability, and “winning,” those failures are wasteful. To successfully innovate, companies need to make experimentation an integral part of everyday life—even when budgets are tight. That means creating an environment in which employees’ curiosity is nurtured, data trumps opinion, anyone (not just people in R&D) can conduct or commission a test, all experiments are done ethically, and managers embrace a new model of leadership. More specifially, companies have addressed some of these obstacles in the following ways:

They Cultivate Curiosity

Everyone in the organization, from the leadership on down, needs to value surprises, despite the difficulty of assigning a dollar figure to them and the impossibility of predicting when and how often they’ll occur. When firms adopt this mindset, curiosity will prevail and people will see failures not as costly mistakes but as opportunities for learning. Many organizations are also too conservative about the nature and amount of experimentation. Overemphasizing the importance of successful experiments may inadvertently encourage employees to focus on familiar solutions or those that they already know will work and avoid testing ideas that they fear might fail.

They Insist That Data Trump Opinions

The empirical results of experiments must prevail when they clash with strong opinions, no matter whose opinions they are. But this is rare among most firms for an understandable reason: human nature. We tend to happily accept “good” results that confirm our biases but challenge and thoroughly investigate “bad” results that go against our assumptions. The remedy is to implement the changes experiments validate with few exceptions. Getting executives in the top ranks to abide by this rule is especially difficult. But it’s vital that they do: Nothing stalls innovation faster than a so-called HiPPO—highest-paid person’s opinion. Note that I’m not saying that all management decisions can or should be based on experiments. Some things are very difficult, if not impossible, to conduct tests on—for example, strategic calls on whether to acquire a company. But if everything that can be tested online is tested, experiments can become instrumental to management decisions and fuel healthy debates.

They Embrace a Different Leadership Model

If most decisions are made through experiments, what’s left for managers to do, beyond developing the company’s strategic direction and tackling big decisions such as which acquisitions to make? There are at least three things:
Set a grand challenge that can be broken into testable hypotheses and key performance metrics. Employees need to see how their experiments support an overall strategic goal.

Put in place systems, resources, and organizational designs that allow for large-scale experimentation. Scientifically testing nearly every idea requires infrastructure: instrumentation, data pipelines, and data scientists. Several third-party tools and services make it easy to try experiments, but to scale things up, senior leaders must tightly integrate the testing capability into company processes.

Be a role model. Leaders have to live by the same rules as everyone else and subject their own ideas to tests. Bosses ought to display intellectual humility and be unafraid to admit, “I don’t know…” They should heed the advice of Francis Bacon, the forefather of the scientific method: “If a man will begin with certainties, he shall end in doubts; but if he will be content to begin with doubts, he shall end in certainties.”

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