Category Archives: Change

Catalysing Change Through Innovation Teams

Catalysing Change Through Innovation Teams

Guest Post from Janet Sernack

What makes Israel so innovative? And what has this got to do with teaming? One of the key discoveries, we made, almost ten years ago, when we relocated to Israel, was the power of its innovation eco-system – the result of a collaboration between the state, venture capital firms, successful entrepreneurs, educational system, business system, incubators, and accelerators. Reinforcing and validating the importance and role of collaboration, where a range of new, inspirational, and adaptive models that lean into complexity and catalyze and embed innovative workplace culture changes, have emerged. Where some organizations have strategically and systemically, courageously invested in applying these new models internally, in catalyzing change through innovation teams.

Transform creative discoveries

Innovation teams transform creative discoveries and ideas into new platforms and business models in timely, agile, and disciplined ways that bring significant value to the market and organization. Who, according to Nick Udall, CEO and co-founder of nowhere, effectively deliver the desired step-changes, breakthrough innovations, and organizational transformation, in ways that “move beyond what we know and step into the unknown, where the relationship between cause and effect is more ambiguous, hidden, subtle and multi-dimensional.”

New collaborative models

The range of new collaborative models, include teams and teaming, tribes, collectives, and eco-systems, are all designed to help organizations innovate in turbulent times.

Where they empower and enable everyone to be involved in innovating, and in responding to the diverse assortment of complex challenges emerging from the Covid-19 crises. They also empower and enable people to co-sense and co-create inventive solutions to the range of “complex” challenges, in ways that potentially engineer 21st-century adaptability, growth, success, and sustainability, in countries, communities, and organizations.

Capacity to change

Groups, teams, and teaming are now the “DNA of cultures of innovation”, who fuel organizations, with an “evolutionary advantage – the capacity to change as fast as change itself.” As we transition from our pre-Covid-19 conventional business-as-usual “normals”, organizations have the opportunity to adapt to the high levels of ambiguity by leveraging their peoples’ collective genius.

Utilizing innovation teams to multiply their value and co-create innovation cultures that catalyze growth, in the post-Covid-19 world through:

  • Emerging and exploring possibilities
  • Discovering creative opportunities
  • Making strategic decisions
  • Incubating and accelerating new ideas.

Realm of the creative team

According to Dr. Nick Udall in “Riding the Creativity Roller-Coaster” – creative teams embrace and work with the unknown, intangible, invisible, the unconscious and the implicate, that their key challenges are “to wander with wonder into the unknown.”

Through cultivating a 21st-century skill set, including – attending and observing, questioning, listening and differing, risk-taking and experimenting, and teaming and networking that enables them to be, think and act differently.

Catalyzing change through innovation teams involves creating a culture of innovation, which according to the authors of “Eat, Sleep, Innovate” – is one in which (mindsets) and behaviors that drive innovation come naturally.

Where creative teams are formed around a Passionate Purpose, that propels them into the unknown, in an unpredictable world, where they connect and stretch with cognitive dissonance and creative tension, through developing discomfort resilience. To co-create collective breakthroughs that shift them beyond managing the probable, toward leading what’s possible.

Role of collective mindsets and behaviors

One of the key elements that we can intentionally cultivate is our ability to develop habits that build our mental toughness and emotional agility to cope with stress and adversity, at the same time, paradoxically, create, invent and innovate.

The one thing that we can all control, and is controllable, are our individual and collective mindsets – how we think, feel and choose to act, in solving complex problems, performing and innovating, to dance on the edges of our comfort zones, in the face of the kinds of uncertainties we confront today.

Challenges in creating a culture of innovation 

Our research at ImagineNation™ has found that many organizations are disappointed and disillusioned with many of the conventional approaches to effecting culture change, largely because of variables including:

  • Confusion between the role of climate, culture, and engagement assessments and processes, knowing which one aligns to their purpose, strategy, and goals and delivers the greatest and most relevant value.
  • The typically large financial investment that is required to fund them.
  • The time it takes to design or customize, and implement them.
  • The complexity of tools and processes available that are involved in contextualizing and measuring desired changes.
  • Designating responsibility and accountability for role modeling, leading, and implementing the desired changes.
  • Building peoples’ readiness and receptivity to the desired change.
  • Efforts are required in removing the systemic blockers to change.
  • Designing and delivering the most appropriate change and learning interventions.
  • The false promises of “innovation theatre”.
  • The time it takes to reap desired results, often years.

In response to our client’s need for speedy, cost-effective, and simple, internal and collaborative culture change initiatives, we developed an integrated, simple, yet profoundly effective approach that integrates three powerful streams for catalyzing change through innovation teams:

  1. Team development and teaming skills
  2. Education and learning interventions
  3. Coaching and mentoring initiatives

By taking these variables into account, focussing on building the internal capability, and offering a different and fresh perspective towards catalyzing change through innovation teams.

Creating a culture of innovation – the innovation team 

We took inspiration from our 32 years of collective knowledge, wisdom, and experience across the domains of change management, culture, leadership, and team development as well as from our 8 years of iterating and pivoting our approach to the People Side of Innovation.

Coupling this with our extensive research sources, we developed and customized a team-based action and blended learning and coaching methodology for innovation teams, described as:

  • Change catalysts who operate with senior leadership sponsorship, empowered and equipped to trigger internal change management, engagement, and learning initiatives.
  • Teachers, coaches, and mentors who provide coaching and mentoring support to educate people in innovation principles and processes that cultivate sustainable innovation through co-creating learning programs and events.
  • A small effective and cohesive team, of evangelists, agitators, coaches, and guides and enables the whole organization to participate through partnering and collaborating on potentially ground-breaking (Moonshot) projects, aligned to the organization’s vision, purpose, and strategy.
  • Amazing networkers and influencers who work both within and outside of silos to inspire and motivate people to co-operate and collaborate by taking a systemic perspective, leveraging organizational independencies, to co-sense and co-create groundbreaking (Moonshot) prototypes that they pitch to senior leaders.
  • Being customer-obsessed and equipped with the innovation agility – capacity, competence, and confidence to adapt, transform, and constantly innovate to maximize the impact of innovation across the organization to affect growth, and deliver improved value by making innovation everyone’s job, every day, to make innovation a habit and way of life.

Developing the future fit future-facing company

Involves a commitment toward catalyzing change through innovation teams, leveraging teams, tribes, collectives as internal growth engines, who collaborate quickly to respond to ambiguity, turbulence, and rapid developments. By being nimble and agile, leading with open minds, hearts, and will to be present and compassionate to emerging human needs, courageously experiment with different business models, and creatively contribute to an improved future, for everyone.

This is the first in a series of three blogs about catalyzing change through innovation teams, why innovation teams are important in catalyzing culture change, and what an innovation team does.

Check out our second blog which describes how an innovation team operates and our final blog which includes an evidence-based case study of an effective and successful innovation team in a client organization.

Find out about our learning products and tools, including The Coach for Innovators Certified Program, a collaborative, intimate, and deep personalized innovation coaching and learning program, supported by a global group of peers over 8-weeks, starting Tuesday, October 19, 2021.

It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of a human-centered approach and emergent structure (Theory U) to innovation, within your unique context. Find out more

Image credit: Unsplash.com

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Digital Consulting Jobs at HCL – August 2021

HCL Digital Consulting Jobs

Change Management, Recruiting, Training and Development Jobs

As many of you already know, recently I joined HCL Digital Consulting to help clients with Customer Experience (CX) Strategy, Organizational Change & Transformation, Futurism & Foresight, and Innovation.

Our group is growing and there are four new job postings at HCL Digital Consulting in our Organizational Agility group that I’d like to share with you:

HCL Digital Consulting Jobs on Linkedin

Click the links to apply on LinkedIn, or if we know each other, feel free to contact me and I might be able to do an employee referral.

And as always, be sure and sign-up for my newsletter to stay in touch!

p.s. Be sure and check out my latest article on the HCL Blog


Accelerate your change and transformation success

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Nurturing Resilience in Employees During Periods of Change

Nurturing Resilience in Employees During Periods of Change

GUEST POST from Chateau G Pato

In today’s fast-paced, constantly evolving business environment, change has become the new normal. As organizations adapt to market demands, technological advancements, and global challenges, it is essential to ensure that employees remain resilient throughout these transitions. Resilient employees can navigate uncertainties, remain productive, and contribute positively to a company’s transformation. Here, we explore strategies to nurture resilience in employees, emphasizing real-world case studies that epitomize successful practices.

The Importance of Employee Resilience

Employee resilience is the capacity to cope with, adapt to, and recover from stress or adversity. It’s a critical attribute that empowers individuals to face challenges head-on, maintaining their well-being and effectiveness in the process. Resilient employees are not only crucial for personal growth but also contribute to the overall health and success of the organization. Building resilience can:

  • Improve adaptability and flexibility.
  • Enhance problem-solving skills.
  • Promote a positive mindset.
  • Increase engagement and productivity.
  • Reduce burnout and turnover rates.

Case Study 1: Tech Solutions Inc.

Background: Tech Solutions Inc., a leading software development company, faced a significant restructuring challenge due to rapid technological advancements and market competition. The change caused uncertainty and stress among employees.

Strategy:

The company adopted a comprehensive approach to foster resilience:

  • Transparent Communication: Leadership maintained open channels of communication, providing regular updates about the changes and their implications.
  • Training and Development: Employees were offered workshops on stress management, adaptability, and professional skills.
  • Support Systems: An Employee Assistance Program (EAP) was introduced, offering counseling and support resources.

Outcome:

These initiatives resulted in higher morale and a smoother transition. Employees reported feeling more supported, and the company’s productivity increased by 15% during the restructuring phase.

Case Study 2: Green Innovations Ltd.

Background: Green Innovations Ltd., a renewable energy firm, needed to pivot its business model in response to evolving market dynamics and regulatory changes.

Strategy:

To build resilience, the company implemented the following practices:

  • Inclusive Culture: Employees were involved in decision-making processes, fostering a sense of ownership and control.
  • Resilience Training: The company provided resilience-building programs, focusing on emotional intelligence, mindfulness, and coping strategies.
  • Peer Support Networks: Peer mentoring and support groups were established to create a community of empathy and assistance.

Outcome:

The proactive measures allowed employees to embrace change confidently. The business experienced a 20% growth in revenue, attributed to the innovative ideas and commitment demonstrated by the resilient workforce.

Key Strategies to Nurture Resilience

Drawing lessons from these case studies, here are essential strategies to nurture resilience in employees:

  • Foster Open Communication: Create an environment where transparency is valued, and employees are kept informed about changes and their potential impact.
  • Invest in Training: Offer continuous learning opportunities to enhance both personal and professional development.
  • Offer Support Systems: Implement programs that provide psychological support and promote mental health.
  • Encourage Inclusivity: Involve employees in decision-making processes to build a sense of community and shared purpose.
  • Develop Peer Networks: Facilitate peer support groups to foster a collaborative and supportive work culture.

Conclusion

In conclusion, nurturing resilience in employees is not just beneficial but essential in the face of continuous change. By adopting a multifaceted approach that includes transparent communication, training, support systems, inclusivity, and strong peer networks, organizations can ensure that their workforce remains strong, adaptable, and productive, even during the most challenging times.

As we’ve seen from Tech Solutions Inc. and Green Innovations Ltd., resilient employees are the backbone of successful organizations. By investing in resilience-building strategies, companies can create a thriving work environment capable of navigating the complexities of today’s ever-changing world.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: misterinnovation.com

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The Power of Storytelling in Change Leadership

The Power of Storytelling in Change Leadership

GUEST POST from Chateau G Pato

Change is an inevitable part of organizational growth and development. Yet, despite its necessity, change often meets with resistance. As a human-centered change and innovation thought leader, I’ve come to understand that the art of storytelling can be a formidable tool in leading and sustaining change initiatives. Let me share with you why storytelling is so potent in this context and provide real-world cases where narrative power transformed organizational landscapes.

Understanding Storytelling in Change Leadership

Storytelling in change leadership is about crafting and sharing narratives that encapsulate the vision, mission, and progress of change. Stories have an innate ability to make abstract concepts tangible and relatable, which helps to inspire, persuade, and rally people around a common cause.

Why is Storytelling Effective?

  • Emotional Connection – Stories evoke emotions, which are crucial for inspiring action. Emotional engagement can motivate people more powerfully than logic or data alone.
  • Simplifying Complexities – Organizational changes are often complex. Narratives help distill these complexities into understandable and manageable segments.
  • Creating Shared Understanding – Through storytelling, diverse groups within an organization can develop a shared understanding and commitment to the change process.
  • Preserving Organizational Memory – Narratives help in capturing lessons learned and crucial moments, preserving the organization’s collective memory and facilitating future initiatives.

Case Study 1: IBM’s Turnaround with Lou Gerstner

Background

In the early 1990s, IBM faced a severe crisis. The company was on the brink of breaking up into smaller, autonomous units due to declining profits. Lou Gerstner was brought in as CEO to steer IBM back to stability.

The Role of Storytelling

Gerstner used storytelling to reshape IBM’s identity and strategy:

  • Crafting a New Vision – Through compelling narratives, Gerstner communicated a bold vision of a united IBM that could offer integrated solutions to clients—departing from the idea of breaking the company up.
  • Personal Engagement – He shared stories of his personal interactions with clients and employees to convey the need for responsive and customer-centered innovation. These stories highlighted the consequences of remaining fragmented and the benefits of cohesive operations.
  • Revitalizing Culture – Gerstner’s stories focused on a cultural shift from a hardware-centric mindset to a service-oriented one. His consistent messaging created a shared understanding and communal drive across IBM’s global workforce.

Outcomes

Through these narratives, Gerstner succeeded in aligning the workforce with the new, unified strategy. IBM managed to regain its foothold in the industry, pivoting into services and consulting, which remain critical revenue streams to this day.

Case Study 2: Procter & Gamble’s (P&G) Cultural Transformation

Background

In the early 2000s, P&G faced stagnation. Aging brands and lost market share became primary concerns. A.G. Lafley took the helm as CEO with a vision to rejuvenate the corporate culture and accelerate innovation.

The Role of Storytelling

Lafley utilized storytelling as a key method to ignite change:

  • Connecting to Purpose – Lafley often shared stories about P&G’s storied history, reminding employees about innovative breakthroughs and the company’s mission to improve consumer lives.
  • Success Stories – By highlighting past and ongoing success stories, Lafley demonstrated the power of collaboration and innovation. These stories celebrated employee contributions and showcased the tangible benefits of P&G’s efforts on the end-consumer.
  • Story-Driven Communication – Lafley integrated storytelling into day-to-day communications, using it to clarify strategic objectives and instill a sense of purpose in every division of the company.

Outcomes

The consistent narrative connected employees to a common purpose, and P&G saw a renaissance in innovation. The cultural shift led to the revival of several key brands and introduced successful new products to the market, ultimately reviving P&G’s growth trajectory.

Implementing Storytelling in Your Organization

Steps to Get Started

  • Identify Core Messages – Determine the key themes and messages that need to be conveyed.
  • Seek Authentic Stories – Look for genuine instances within the organization that illustrate these messages.
  • Engage Employees – Encourage employees to share their own stories, fostering a culture of inclusion and participation.
  • Use Multiple Channels – Disseminate stories through various platforms – meetings, newsletters, videos, and social media.

Best Practices

  • Be Consistent: Regularly reinforce the core messages through your stories.
  • Keep it Relatable: Ensure that stories are relevant to the audience’s experiences.
  • Be Honest: Authenticity builds trust, an essential component of effective change leadership.

Conclusion

Storytelling isn’t just a means of communication; it’s a crucial strategy in change leadership. By connecting emotionally, simplifying complexities, and creating shared understanding, leaders can guide their organizations through transformation journeys more effectively. The success stories of IBM and P&G illustrate the transformative power of well-crafted narratives. As you lead your organization through change, remember that every interaction is an opportunity to tell a story that resonates and inspires.

Final Thought

Embrace the power of storytelling in your leadership approach, and watch how it fosters a more engaged, resilient, and forward-moving organization.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: misterinnovation.com

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Building a Change-ready Culture

Key Elements to Foster Organizational Agility

Building a Change-ready Culture

GUEST POST from Art Inteligencia

In today’s fast-paced and highly competitive business environment, the ability to adapt and respond quickly to change has become crucial for organizational success. Building a change-ready culture is paramount, as it enables companies to embrace and navigate disruption, seize opportunities, and stay ahead of the curve. This article outlines the key elements necessary to foster organizational agility, supported by two case studies that demonstrate the effectiveness of these strategies.

1. Shared Purpose and Vision:

One of the fundamental elements of building a change-ready culture is establishing a shared purpose and vision throughout the organization. When employees understand the why behind their work, they become more invested and committed to embracing change. A clear purpose and well-communicated vision provide a strong foundation for aligning efforts and creating a common sense of direction.

Case Study 1: Zappos

Zappos, the online footwear and clothing retailer, is renowned for its customer-centric culture. To foster organizational agility, Zappos CEO Tony Hsieh instilled a strong sense of purpose by promoting the company’s core values, which include delivering wow through service, embracing and driving change, and creating fun and a little weirdness. By building a change-ready culture, Zappos consistently evolves to meet customer needs and thrives in the ever-changing e-commerce landscape.

2. Transparent Communication and Collaboration:

Transparent communication is critical for an agile organization. Leaders must be open and honest about the need for change and its potential impact on employees. Encouraging feedback and creating platforms for collaboration empowers employees to contribute innovative ideas and adapt to new challenges collectively. Open communication channels build trust and foster a sense of psychological safety that supports a change-ready culture.

Case Study 2: Google

Google, renowned for its innovation and agility, emphasizes transparency and open communication. Google’s famous “TGIF” meetings, where employees ask candid questions directly to the CEOs and discuss company updates, serve as a platform for transparent communication. By fostering a culture of open dialogue, Google has created an environment where change is not only expected but also embraced, leading to continuous innovation and growth.

3. Empowerment and Continuous Learning:

To foster an agile organization, it is crucial to empower employees by providing autonomy, fostering a learning culture, and supporting professional growth. Empowered employees are more likely to adapt quickly to change, take ownership of their work, and proactively seek innovative solutions. Continuous learning ensures that employees have the skills and knowledge necessary to navigate evolving circumstances effectively.

Case Study 3: Netflix

Netflix, the renowned online streaming giant, has successfully built an agile culture that embraces change. The company promotes a “freedom and responsibility” culture, granting employees the autonomy to make decisions without seeking approval from higher-ups. This empowerment, combined with a strong focus on continuous learning and development, has allowed Netflix to successfully pivot its business model multiple times and innovate in the highly competitive entertainment industry.

Conclusion

Building a change-ready culture is no longer a choice but a necessity for organizations in today’s dynamic business landscape. By establishing a shared purpose and vision, promoting transparent communication and collaboration, and empowering employees through continuous learning, organizations can foster agility and adaptability. The case studies of Zappos, Google, and Netflix provide actionable insights on how these strategies can be effectively implemented. By embracing and nurturing an agile culture, organizations can thrive, stay ahead of the competition, and create a path to long-term success.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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The Power of Renewable Energy and its Transformational Potential for Organizations

The Power of Renewable Energy and its Transformational Potential for Organizations

GUEST POST from Chateau G Pato

In recent years, there has been a remarkable shift in the global energy landscape as organizations recognize the transformative potential of renewable energy. As climate change concerns intensify and sustainability becomes a business imperative, a growing number of forward-thinking businesses are embracing renewable energy to not only reduce their carbon footprint but also unlock significant economic advantages. This article delves into the power of renewable energy, exploring its transformative potential through two real-life case studies of organizations that have successfully harnessed its benefits.

Case Study 1: Google’s Commitment to 24/7 Carbon-Free Energy

Google, known for its innovative approach to sustainability, has exhibited the transformative potential of renewable energy through their commitment to achieving 24/7 carbon-free energy usage. In 2017, Google became the first major corporate buyer of renewable energy to match their annual electricity consumption entirely. Renewable power purchase agreements (PPAs) played a crucial role in this achievement, allowing Google to invest in large-scale renewable projects, thereby supporting their own operations while accelerating the transition towards a clean energy future.

By embracing renewable energy, Google not only reduced its carbon emissions but also positioned itself as a leader in sustainable business practices. The organization’s commitment to long-term PPAs has not only powered their data centers and offices but has also sparked significant clean energy infrastructure development, generating economic growth and creating job opportunities in regions where projects are implemented. Google’s transformational approach demonstrates how renewable energy can be a catalyst for positive change, both environmentally and economically.

Case Study 2: IKEA’s Drive Toward Energy Independence

IKEA, the leading furniture retailer, has embarked on a journey to become energy independent, further highlighting the transformative potential of renewable energy adoption. Recognizing the financial and environmental advantages, IKEA has invested heavily in wind and solar power projects across its global operations. By utilizing onsite renewable energy generation, such as solar panels on store rooftops and wind turbines adjacent to their distribution centers, IKEA has drastically reduced its reliance on fossil fuels.

Through their energy independence efforts, IKEA not only mitigates the risks associated with rising energy costs but also enhances their brand reputation as a sustainable and responsible business. By aligning their renewable energy goals with their core values, IKEA creates a genuine connection with its environmentally-conscious customers, leading to increased customer loyalty and market differentiation. Moreover, the company has successfully communicated their renewable energy initiatives, inspiring other organizations to follow suit and driving greater adoption of clean energy across industries.

Conclusion

Renewable energy’s transformative potential for organizations cannot be overstated. The case studies of Google and IKEA exemplify how embracing renewable energy not only reduces carbon emissions and energy costs but also drives innovation, economic growth, and brand value. As organizations worldwide face the urgent need to address climate change, the benefits of renewable energy adoption are becoming increasingly evident. By harnessing its power, organizations can take significant strides towards a sustainable future, foster economic progress, and inspire change within their sectors. It is high time for businesses to realize that investing in renewable energy is not just an ethical choice but also a strategic one, with the potential to create a profound positive impact on both the environment and their own bottom line.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pixabay

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Change Management Best Practices for Project Managers

Change Management Best Practices for Project Managers

GUEST POST from Art Inteligencia

In today’s fast-paced business environment, effective change management is essential for project managers. Whether you are implementing new technology, restructuring your organization, or launching a new product, managing change effectively can be the difference between success and failure. This article outlines some of the best practices for managing change, supported by real-world case studies, to help project managers navigate the complexities of change with confidence.

Best Practices

1. Involve Stakeholders Early

Engaging stakeholders from the outset ensures that you capture their insights, foster collaboration, and gain buy-in. Early involvement helps to identify potential challenges and develop strategies to address them.

2. Clear Communication

Clear, consistent, and transparent communication is vital for managing change. Project managers should establish multiple communication channels and regularly update all stakeholders on the progress and impact of the change.

3. Provide Training and Support

A well-planned training program and ongoing support can help ease the transition and equip team members with the skills and knowledge they need to succeed in the new environment.

4. Monitor and Adjust

Continuous monitoring and adjustment are essential to address unforeseen challenges that may arise during the implementation of change. Regular feedback loops and flexibility in approach enable project managers to make necessary adjustments in real time.

5. Celebrate Milestones

Acknowledging and celebrating milestones, no matter how small, can boost morale and maintain momentum throughout the change process. Recognizing contributions keeps team members motivated and engaged.

Case Studies

Case Study 1: TechCorp’s Digital Transformation

TechCorp, a mid-sized technology firm, decided to undergo a digital transformation to enhance its operational efficiency and customer experience. The project manager, Lisa, implemented the following change management best practices:

  • Involvement of Stakeholders: Lisa organized workshops and focus groups with employees from different departments to gather input and ensure that their concerns were addressed.
  • Clear Communication: She established bi-weekly newsletters and town hall meetings to keep everyone informed about the progress and next steps.
  • Training and Support: A comprehensive training program was rolled out, including online courses and hands-on sessions, to help employees adapt to the new tools and processes.
  • Monitoring and Adjustment: Lisa set up a feedback mechanism enabling employees to share their experiences and suggestions, allowing her to make necessary adjustments promptly.
  • Celebrating Milestones: Quarterly events were held to celebrate the team’s achievements and recognize individual contributions, which fostered a positive environment.

As a result of these efforts, TechCorp successfully implemented its digital transformation, achieving a 30% increase in operational efficiency and a 20% improvement in customer satisfaction.

Case Study 2: HealthPlus Hospital’s EHR Implementation

HealthPlus Hospital undertook the challenging task of implementing a new Electronic Health Records (EHR) system. The project manager, Robert, followed these best practices:

  • Involvement of Stakeholders: Robert included doctors, nurses, and administrative staff in the planning process to understand their needs and ensure the system met their requirements.
  • Clear Communication: Weekly meetings and a dedicated intranet site were used to keep everyone up to date on the project’s status and provide answers to frequently asked questions.
  • Training and Support: A multi-phase training program was launched, including on-site workshops and one-on-one sessions, to prepare staff for the new system.
  • Monitoring and Adjustment: An ongoing evaluation system was created to identify and address issues as they arose, ensuring minimal disruption to hospital operations.
  • Celebrating Milestones: Each successful phase of implementation was celebrated with a small event and recognition certificates for employees who played key roles.

Through these efforts, HealthPlus Hospital achieved a seamless transition to the new EHR system, leading to improved patient care and increased staff efficiency.

Conclusion

Effective change management is critical for the success of any project. By involving stakeholders early, maintaining clear communication, providing adequate training and support, monitoring and adjusting strategies, and celebrating milestones, project managers can lead their teams through change successfully. The case studies of TechCorp and HealthPlus Hospital demonstrate how these best practices can be applied in real-world scenarios to achieve positive outcomes.

SPECIAL BONUS: Be sure and get your Visual Project Charter template and other FREE tools from the Human-Centered Change methodology on our FREE Human-Centered Change Tools page.

Image credit: Unsplash

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What is Human-Centered Change?

by Braden Kelley

Arriving into the profession of change management and leadership honestly, having led organizational change programs for world-beating organizations like Wunderman and Microsoft, I’m excited to help others take their change efforts to new heights using new tools.

What is Human-Centered Change?

People Are the Heartbeat of Change

It should go without saying that if anything should be human-centered, it should be change. But, ten years ago, and even to a great extent today, the practice of change management is still very much process-centric instead of human-centric.

Worse yet, digital transformations are unfortunately often technology-centric instead of human-centric.

Because of this mismatch between what’s needed to plan and execute change successfully and the tools available to organizational change management (OCM) professionals, I decided to create a Human-Centered Change methodology. At its core is the Change Planning Toolkit and my latest book Charting Change explains how to put the 70+ visual, collaborative tools and frameworks into practice.

Only by using the more visual and collaborative methods that humans prefer can you give yourself the opportunity to literally get everyone all on the same page for change, and to beat the 70% change failure rate.

Are People Ready for Change?

Too often we run head long into yet another change initiative without considering what the levels of change readiness and change saturation are across the organization’s various human, financial and physical resources.

PCC Change Readiness Framework

To help people identify whether the people AND the organization are ready for change I created the PCC Change Readiness Framework. It starts with the organization’s shared understanding history and context and then helps you evaluate various components of:

  1. Psychology
  2. Capability
  3. Capacity

Exploring these three areas in detail will allow you to uncover many of the human elements that not only will determine whether your change effort will be a success or not, but that you will need to create a plan to manage.

Business Model Canvas and Change Planning Canvas

What does Human-Centered Change look like?

Visual, collaborative tools like the Empathy Map, Business Model Canvas, Service Design Blueprint, Lean Canvas, Value Proposition Canvas, Experience Maps, and even Customer Journey Maps have laid the groundwork for a more powerful modern way of working that leverages the whole brain of individuals and groups:

  1. Cognitive (thinking)
  2. Conative (doing)
  3. Affective (feeling)

And where these tools all represent the beginning of a visual, collaborative endeavor to create change, they are missing the tools to help plan for and execute the changes that are being proposed.

Outcome-Driven Change Framework by Braden Kelley

This is where the Change Planning Toolkit comes in. It has been designed with the Change Planning Canvas™ at its core to feel familiar to those already using the aforementioned tools and empower teams to take the next steps on their journey to be successful:

  1. Change Initiatives
  2. Digital Transformation
  3. Design Thinking
  4. Service Design
  5. Experience Design
  6. Customer Experience (CX) Improvement Efforts
  7. Projects (make sure you also get the Visual Project Charter™)
  8. Innovation and Intrapreneurship
  9. Startup Creation
  10. New Product Development (NPD)

What About Other Change Methodologies like ProSci ADKAR or the ACMP Standard for Change Management?

The human-centered change methodology is informed by the very best thinking in the various change disciplines to date, and consistent with other methodologies like ProSci’s ADKAR, PMI’s PMBOK, and the Association of Change Management Professionals (ACMP) Standard for Change Management. These other methodologies have their uses, and in fact I’ve created a poster-size visualization of the ACMP Standard:

ACMP Standard Visualization

But Human-Centered Change goes beyond these process-focused methodologies to create more visual and collaborative approaches for change leaders to use in planning and executing productive change programs.

How to Begin Practicing Human-Centered Change

The Human-Centered Change methodology will help you beat the 70% change failure rate, create more efficient and effective change initiatives (and even projects), and accelerate your pace of successful change in order to keep up with the accelerating pace of change all around us and to be more nimble, agile, and responsive than your competition.

There is a simple three step process for people to familiarize themselves with the Change Planning Toolkit’s 70+ tools used with the Human-Centered Change methodology:

  1. 10 free tools available to download now
  2. 26 free tools when you buy the book
  3. 70+ tools when you license the toolkit

I’ve invested more than $1 million into the Change Planning Toolkit so you don’t have to, and so you can leverage this investment to gain all of the benefits above while also saving yourself thousands or millions of dollars in consulting fees – every year.


Accelerate your change and transformation success

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What is Change Management?

What is Change Management?

by Braden Kelley

Organizational Change Management (OCM) is an incredibly important part of management science, but a very immature part.

So immature in fact that as the profession began to coalesce the unfortunate decision was made to anchor on the term change management to describe the profession.

This is an unfortunate choice because IT professionals, construction professionals, and others had already been using the change management term for many years to mean the careful tracking and execution of changes from a steady state, tracking of change orders and contract addendums, etc.

So, what is change management in an enterprise context?

My Definition of Change Management

“Change Management manages the change activities necessary to achieve the change objectives.”

Simple and straight to the point…

What Five Things Are Key to Change Management?

But Change Management is but one of five change practice areas in my Five Keys to Successful Change framework that each require focused attention.

Five Keys to Successful Change

Change Management NOT a Subset of Project Management

It is also problematic that many business professionals mistakenly view Change Management as a subset of Project Management, but we should really practice it the other way around. I represent this visually in another of my change frameworks – Architecting the Organization for Continuous Change – which is available along with the Five Keys to Successful Change in the Ten Free Tools I make available from the 70+ tools of the Change Planning Toolkit™ at the core of my Human-Centered Change methodology.

The other components in the Five Keys to Successful Change framework are equally important and even less mature in their professional practice, and the entire profession suffers from a lack of effective tools, making it less than surprising that 70% of change initiatives fail.

Where Can I Get Change Management Tools?

It is because of this lack of tool availability that I created the Human-Centered Change methodology and its growing library of 70+ tools captured in the Change Planning Toolkit™. I’ve then explained how to use all of these tools in my book Charting Change along with a lot of important change best practices and new thinking for professionals, not just from myself but from a carefully selected roster of guest experts.

ACMP Standard for Change Management Visualization

What is Involved in Change Management?

If you’re not sure what change management is and you’d like to know all of the subcomponents, I’ve created a nice poster-size visualization of the Association of Change Management Professionals’ (ACMP) Standard for Change Management methodology that is available as part of the ten free downloads and separately as a 35″ x56″ poster that you can print on a plotter and hang up on your wall.

You’ll see that the Association of Change Management Professionals (ACMP) visualization identifies five core practice areas:

  1. Evaluate Change Impact and Organizational Readiness
  2. Formulate the Change Management Strategy
  3. Develop the Change Management Plan
  4. Execute the Change Management Plan
  5. Complete the Change Management Effort

What Are The Typical Change Management Activities?

Under each of these headings you have a lot of the typical change management activities like:

  • Sponsorship
  • Organizational Readiness
  • Communications
  • Stakeholder Management
  • Training
  • Etc.

Change Management is again but one of five keys to successful change, and is the one that focuses on the productive execution of a well crafted change plan by passionate change leaders.

But, each of these headings and practice areas deserve multiple posts by themselves and so we’ll save those details for another day.

In the meantime, grab your Ten Free Tools and check out my book Charting Change to learn more.

Architecting the Organization for Change Management


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The Role of Effective Communication in Navigating Change

The Role of Effective Communication in Navigating Change

GUEST POST from Chateau G Pato

In an ever-evolving business landscape, the ability to navigate change effectively has become a crucial competency for organizations. However, the success of any change initiative heavily depends on the quality of communication. As a thought leader in human-centered change and innovation, I’ve come to understand that communication isn’t just about relaying information. It’s about creating a shared understanding, fostering collaboration, and building trust among stakeholders. In this article, we’ll explore the pivotal role of effective communication in navigating change, supported by two compelling case studies.

The Essentials of Effective Communication

Prior to delving into the case studies, it’s imperative to understand the key components that constitute effective communication:

  • Clarity: Clear communication ensures that the message is easily understood by all stakeholders.
  • Consistency: Consistent messaging helps in aligning everyone towards the same goal.
  • Transparency: Open communication builds trust and eliminates uncertainties.
  • Empathy: Understanding the perspectives and emotions of stakeholders facilitates smoother transitions.
  • Feedback: Encouraging and implementing feedback keeps the communication dynamic and two-way.

Case Study 1: Transforming a Traditional Manufacturing Company

In our first case study, we examine the transformative journey of a traditional manufacturing company, ABC Manufacturing, which aimed to adopt advanced digital technologies to revolutionize its operations.

The Challenge

ABC Manufacturing, a 50-year-old company, faced challenges in adopting Industry 4.0 technologies. Employees were apprehensive about the changes, fearing job losses and struggling with the new digital tools.

The Strategy

Recognizing the apprehension among employees, the leadership team prioritized effective communication. The strategy included:

  • Kickoff Meetings: Initial meetings to explain the reasons for change and the benefits for the company and employees.
  • Training Programs: Dedicated sessions to train employees on new technologies, making the transition less intimidating.
  • Regular Updates: Bi-weekly newsletters and meetings to inform employees about the progress and address their concerns.
  • Feedback Mechanisms: Surveys and open forums to gather employee feedback and iterate on the communication approach.

The Outcome

The result was a gradual but successful adoption of digital technologies. Employees felt supported and were more open to embracing the new tools. The company’s productivity increased by 25%, demonstrating the power of effective communication in navigating change.

Case Study 2: Merging Two Corporate Cultures

Next, we highlight the merger of two financial services firms, Delta Finance and Omega Capital, which faced the challenge of blending distinct corporate cultures.

The Challenge

The merger was driven by strategic goals, but the contrasting corporate cultures led to resistance among employees from both organizations. There was a palpable fear of the unknown and potential culture clashes.

The Strategy

The leadership team employed a communication-centric approach to bridge the cultural divide, including:

  • Cultural Workshops: Facilitated sessions to understand and appreciate each other’s cultures, values, and working styles.
  • Unified Vision: Crafting and communicating a new, shared vision and mission for the merged entity.
  • Leadership Communication: Senior leaders from both firms jointly addressing employees to showcase unity and shared commitment.
  • Open Communication Channels: Establishing multiple channels for ongoing dialogue, such as town halls, intranet forums, and suggestion boxes.

The Outcome

Through these efforts, Delta Finance and Omega Capital successfully blended their cultures, leading to a cohesive, high-performing entity. Employee engagement scores soared by 30%, and the newly formed organization experienced a 15% increase in customer satisfaction.

Conclusion

Change is inevitable in today’s dynamic world, but it doesn’t have to be a daunting process. The case studies of ABC Manufacturing and the Delta-Omega merger illustrate the transformative power of effective communication. By prioritizing clarity, consistency, transparency, empathy, and feedback, organizations can navigate change more smoothly, ensuring that all stakeholders are aligned and engaged. As leaders, it is our responsibility to facilitate these conversations, drive collaboration, and build trust, thereby turning change from a challenge into an opportunity for growth and innovation.

Let’s transform change from a barrier into a bridge to new opportunities!

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pexels

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