Category Archives: Innovation

Digital Era Replaced by an Age of Molecular Innovation

Digital Era Replaced by an Age of Molecular Innovation

GUEST POST from Greg Satell

It’s become strangely fashionable for digerati to mourn the death of innovation. “There’s nothing new,” has become a common refrain for which they blame venture capitalists, entrepreneurs and other digerati they consider to be less enlightened than themselves. They yearn for a lost age when things were better and more innovative.

What they fail to recognize is that the digital era is ending. After more than 50 years of exponential growth, the technology has matured and advancement has naturally slowed. While it is true that there are worrying signs that things in Silicon Valley have gone seriously awry and those excesses need to be curtailed, there’s more to the story.

The fact is that we’re on the brink of a new era of innovation and, while digital technology will be an enabling factor, it will no longer be center stage. The future will not be written in the digital language of ones and zeroes, but in that of atoms, molecules, genes and proteins. We do not lack potential or possibility, what we need is more imagination and wonder.

The End Of Moore’s Law

In 1965, Intel cofounder Gordon Moore published a remarkably prescient paper which predicted that computing power would double about every two years. This idea, known as Moore’s Law , has driven the digital revolution for a half century. It’s what’s empowered us to shrink computers from huge machines to tiny, but powerful, devices we carry in our pockets.

Yet there are limits for everything. The simple truth is that atoms are only so small and the speed of light is only so fast. That puts a limit on how many transistors we can cram onto a silicon wafer and how fast electrons can zip around the logic gates we set up for them. At this point, Moore’s Law is effectively over.

That doesn’t mean that advancement will stop altogether. There are other ways to speed up computing. The problem is that they all come with tradeoffs. New architectures, such as quantum and neuromorphic computing, for instance, require new programming languages, new logical approaches and very different algorithmic strategies than we’re used to.

So for the next decade or two we’re likely to see a heterogeneous computing environment emerge, in which we combine different architectures for different tasks. For example, we will be augmenting traditional AI systems with techniques like quantum machine learning. It is not only possible, but fairly likely, that these types of combinations will result in an exponential increase in capability.

A Biological Revolution

Moore’s Law has become essentially shorthand for exponential improvement in any field. Anytime we see a continuous doubling of efficiency, we call it “the Moore’s Law of ‘X.’’ Yet since the Human Genome Project was completed in 2003, advancement in genetic sequencing has far outpaced what has happened in the digital arena.

What is possibly an even bigger development occurred in 2012, when Jennifer Doudna and her colleagues discovered how CRISPR could revolutionize gene editing. Now, suddenly, the work of genetic engineers that would have taken weeks could be done in hours, at a fraction of the cost, with much greater accuracy and the new era of synthetic biology had begun.

The most obvious consequence of this new era is the Covid-19 vaccine, which was designed in a matter of mere days instead of what’s traditionally taken years. The mRNA technology used to create two of the vaccines also holds promise for cancer treatment and CRISPR-based approaches have been applied to cure sickle cell and other diseases.

Yet as impressive as the medical achievements are, they make up only a fraction of the innovation that synthetic biology is making possible. Scientists are working on programming microorganisms to create new carbon-neutral biofuels and biodegradable plastics. It may very well revolutionize agriculture and help feed the world.

The truth is that the biological revolution is basically where computers were at in the 1970s or 80s and we are just beginning to understand the potential. We can expect progress to accelerate for decades to come.

The Infinite World Of Atoms

Anyone who has regularly read the business press over the past 20 years or so would naturally conclude that we live in a digital economy. Certainly, tech firms dominate any list of the world’s most valuable companies. Yet take a closer look and you will find that information and communication as a sector only makes up for 6% of GDP in advanced countries.

The truth is that we still live very much in a world of atoms and we spend most of our money on what we eat, wear, ride and live in. Any real improvement in our well-being depends on our ability to shape atoms to our liking. As noted above, reprogramming genetic material in cells to make things for us is one way we can do that, but not the only one.

In fact, there is a revolution in materials science underway. Much like in genomics, scientists are learning how to use computers to understand materials on a fundamental level and figure out how we can design them a lot better. In fact, in some cases researchers are able to discover new materials hundreds of times more efficiently than before.

Unlike digital or biological technologies this is largely a quiet revolution with very little publicity. Make no mistake, however, our newfound ability to create advanced materials will transform our ability to create and build everything from vastly more efficient solar panels to lighter, stronger and more environmentally friendly building materials.

The Next Big Thing Always Starts Out Looking Like Nothing At All

The origins of digital computing can be traced back at least a century, to the rise and fall of logical positivism, Turing’s “machine,” the invention of the transistor, the integrated circuit and the emergence of the first modern PC at Xerox PARC in the early 1970s. Yet there wasn’t a measurable impact from computing until the mid-1990s.

We tend to assume that we’ll notice when something important is afoot, but that’s rarely the case. The truth is that the next big thing always starts out looking like nothing at all. It doesn’t appear fully bloomed, but usually incubates for years—and often decades—by scientists quietly working in labs and by specialists debating at obscure conferences.

So, yes, after 50 years the digital revolution has run out of steam, but that shouldn’t blind us to the incredible opportunities that are before us. After all, a year ago very few people had heard of mRNA vaccines, but that didn’t make them any less powerful or important. There is no shortage of nascent technologies that can have just as big of an impact.

The simple fact is that innovation is not, and never has been, about what kind of apps show up on our smartphone screens. The value of a technology is not measured in how a Silicon Valley CEO can dazzle an audience on stage, but in our capacity to solve meaningful problems and, as long as there are meaningful problems to solve, innovation will live on.

— Article courtesy of the Digital Tonto blog
— Image credit: Pixabay

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The Power of Collaboration

Creating Cross-Functional Teams for Innovative Ideas

GUEST POST from Chateau G Pato

In today’s fast-paced and rapidly changing business environment, collaboration has become more important than ever. No longer can organizations survive by staying siloed in their respective departments. Instead, successful companies are embracing the power of cross-functional teams to foster innovative ideas and drive growth.

What is a cross-functional team?

A cross-functional team consists of individuals from different departments or areas of expertise within an organization who come together to work on a specific project or problem. These teams are typically diverse, with members bringing a range of perspectives, skills, and knowledge to the table. By blending expertise from various disciplines, cross-functional teams are able to tackle complex challenges and drive creative solutions.

The Benefits of Cross-Functional Teams

One of the key benefits of cross-functional teams is their ability to break down communication barriers within an organization. By bringing together individuals from different departments, teams are able to bridge gaps and foster a culture of openness and collaboration. This can lead to increased productivity, improved decision-making, and more innovative ideas.

Additionally, cross-functional teams are better equipped to tackle complex problems that require diverse skill sets. By leveraging the expertise of team members from different areas, organizations can develop more comprehensive solutions that take into account a variety of perspectives.

Case Study 1: Apple Inc.

A prime example of the power of cross-functional teams can be seen at tech giant Apple Inc. Known for its innovation and sleek design, Apple relies heavily on cross-functional teams to drive product development. For example, the development of the iPhone involved collaboration between engineers, designers, marketers, and supply chain experts. By bringing together individuals with different backgrounds and expertise, Apple was able to create a groundbreaking product that revolutionized the smartphone industry.

Case Study 2: Google X

Another example of successful cross-functional team collaboration can be found at Google X, the company’s secretive research and development lab. Google X is home to some of the company’s most ambitious projects, including self-driving cars and internet-beaming balloons. These projects are the result of cross-functional teams composed of engineers, scientists, designers, and business experts working together to push the boundaries of technology and innovation.

Conclusion

The power of collaboration through cross-functional teams cannot be understated. By breaking down traditional departmental barriers and fostering a culture of openness and collaboration, organizations can drive innovation, improve decision-making, and drive growth. As demonstrated by companies like Apple and Google X, the benefits of cross-functional teams are clear. As businesses navigate an increasingly complex and competitive landscape, investing in cross-functional teams is essential for staying ahead of the curve and driving success in the long run.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pexels

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Are doctors wasting their time on entrepreneurship?

Are doctors wasting their time on entrepreneurship?

GUEST POST from Arlen Meyers

Medical students, residents and practitioners around the world are getting more and more interested in entrepreneurship for many reasons. With that, some are questioning the wisdom of doctors bothering themselves with “the business of medicine” , innovation and entrepreneurship given how difficult it is for most doctors to maintain state of the art medical skills, cope with a constantly challenging regulatory environment and keep up with the explosion of medical knowledge. One fundamental question that challenges every doctor is how to reconcile the ethics of medicine with the ethics of business where they practice.

The idea that we are living in an entrepreneurial age, experiencing rapid disruptive technological innovation on a scale amounting to a new “industrial revolution” is a pervasive modern myth. Scholars have written academic papers extolling the coming of the “entrepreneurial economy”. Policymakers and investors have pumped massive amounts of funding into start-up ecosystems and innovation. Business schools, universities and schools have moved entrepreneurship into their core curricula.

The only problem is that the West’s golden entrepreneurial and innovation age is behind it. Since the 1980s entrepreneurship, innovation and, more generally, business dynamics, have been steadily declining—particularly so in the US. As economist Tyler Cowen has found: “These days Americans are less likely to switch jobs, less likely to move around the country, and, on a given day, less likely to go outside the house at all […] the economy is more ossified, more controlled, and growing at lower rates.”

For all the entrepreneurship cheerleading of the last 15 years, the Great Recession accelerated an already alarming decline in new business formation in this country. In the United States, our rates of entrepreneurship have been declining for decades, and those new firms that have been created are employing fewer and fewer people. Meanwhile, techno-oligopolies continue to increase.

After remaining remarkably consistent for decades, the number of new businesses launched in the United States peaked in 2006 and then began a precipitous decline – a decline accelerated by the Great Recession. From 2002 to 2006, the economy produced an average of 524,000 new employer firms each year. Since 2009, however, the number of new business launched annually has dropped to about 400,000, meaning the United States currently faces a startup deficit of 100,000 new firms every year – and a million missing startups since 2009.

COVID has had a significant impact on entrepreneurship. Here is another take on the effect of COVID on entrepreneurship. But, entrepreneurship by necessity has its dark side.

Research suggests that over the past two decades, the number of high-value startups has declined, sparking significant debate over what’s causing the drop, how to fix it, and whether or not it’s a problem that needs fixing. Here are six reasons why that might be true:

  • Theory 1: Entrepreneurs are motivated more by the lifestyle than by viable business ideas
  • Theory 2: Tougher regulation is hurting high-growth companies
  • Theory 3: Big businesses have changed the way they operate
  • Theory 4: Entrepreneurs lack the right training
  • Theory 5: The gig economy is affecting would-be entrepreneurs’ experience
  • Theory 6: The problem is a measurement issue

Here is the tale of the tape:

  • In 1980, 15% of all U.S. firms had been created the year before. In 2011, that share had been halved, according to census data.
  • In 1997, for the first time in this country’s history, more Americans worked at companies with 250 or more employees. The gap has steadily grown since, aside from a notable blip in the early 2000s. The biggest single percentage increase was between 2007 and 2008, as the Great Recession took hold.
  • Three-quarters of U.S. incorporations that we do have issue no payroll, mostly for the self-employed.
  • Though our outsized venture capital market means we have a high share of iconic, rocket-ship growth companies, the United States is lagging other rich country peers in the crucial middle category: new, growing, innovative companies trying to bring efficiencies to industries that may last.

Part of the problem derives from some misconceptions and differences in our interpretations of physician entrepreneurship:

  1. Each doctor has his or her definition of physician entrepreneurship, value and innovation
  2. Physician entrepreneurs play many different roles creating user defined value
  3. Those roles depend on whether they are medical practice entrepreneurs, social entrepreneurs, technopreneurs, intrapreneurs, educational entrepreneurs, physician service providers or investors
  4. Innovation ecosystems vary from one domain e.g. digital health to another, like biopharma
  5. There are vast international cultural, social and political systems differences that help or hinder physician entrepreneurship.
  6. Rules drive ecosystems. Rules variation around the world often reflects the values of a given citizenry at a given point in time. While health system problems are universal (cost, access, quality, changing demographics, supply, demand, equity), the solutions vary tremendously.
  7. Creating value and wealth is but one step. Sharing the wealth that results, justice and equity are separate issues that can either raise the overall standard of a health system in a given country or drive another wedge between the haves and have nots. It also determines how physician entrepreneurs are perceived as either ruthless, greedy profiteers or instruments of social justice and improvement.
  8. The gaps between how younger generations and older rulers see the world are widening (e.g China and somewhat reflected by Sanders supporters in the US elections) The “dream” constantly evolves from financial security to higher levels of needs like democracy, international connectedness and security and a better life for families and children.
  9. Regardless of which way physicians choose to pursue entrepreneurship, it takes teamwork and the involvement of many different participants with varying skill sets. Each contributes something different.
  10. Biomedical entrepreneurship is a marathon relay race. As such, any team is only as strong as its weakest link.
  11. Few health professionals have an entrepreneurial mindset, in large part because of how they are chosen and the lack of bioentrepreneurial education and training in their programs.
  12. Politics, ego and greed get in the way of substantive change in the US sickcare system of systems.

Judging by the headlines on their LinkedIn profile, more and more MD/DOs are innovators, entrepreneurs and non-clinical consultants. Many are starting or working with biomedical and clinical startups, including a group of medical school graduates who don’t do a residency. But:

  1. They are not trained to do so
  2. Entrepreneurship in the US has been in a downward spiral in the US for the past 40 years.
  3. Most startups will fail
  4. Most startups don’t have money to pay people
  5. There is an innovation bubble.
  6. Job security is low
  7. You have to deal with people who have entrepreneurial psychopathologies are simply untrustworthy.
  8. Students loan burdens are rising
  9. Many are not in it for the long run
  10. There are unrealistic expectations on both the consultant/employee and employer side.
  11. Most MD/MBA programs should be terminated
  12. Innovation theater is pervasive.

If you thought getting a side gig or pursuing a non-clinical career was Plan B but now realize the grass really isn’t that much greener, maybe it’s time for Plan C.

The underlying assumption behind creating incentives for early involvement of physicians in entrepreneurship is that it will improve outcomes and company success. However, we lack the data that validates that assumption.

Doctors are wasting their time typing into EMRs, complying with administrivia, being on hold to get prior authorization, and answering unnecessary phone calls from patients that could be avoided with proper engagement and education. If anything, they are not spending enough time creating user defined value through the deployment of innovation.

At its core, though, we need to change the rules about measuring quality, clearing products, paying to things, providing equitable access and insurance coverage, and eliminating waste and administrivia cost, and narrowing inequitable value sharing. Otherwise, we are just parading shiny new objects.

We need to fix sickcare USA before we decide how or whether we change how we fund it. Otherwise, we will be just wasting more and more money.

We need to do a better job of measuring the input, output and impact of physician entrepreneurship including not just creating new companies, but interventions in medical practice entrepreneurship, social entrepreneurship, intrapreneurship, edupreneurship and other non-commercial roles as well.

International biomedical entrepreneurship will continue to grow With that, however, will be more challenges to use the results to make patients, systems and societies better. By doing good, physician entrepreneurs can do well, but there are formidable headwinds preventing them from doing so. Unless we have evidence to the contrary, the null hypothesis is physician entrepreneurship is a waste and , in retrospect, just sounded like a good idea at the time. I hope the results prove me wrong.

Image credit: Pixabay

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Fast Company is Wrong

Star

Starbucks the Real Winner in Amazon Go Collaboration

Recently Starbucks announced a collaboration with Amazon Go on a New York City store that combines Starbucks Pickup concept with Amazon’s Go concept.

A Fast Company article titled Starbucks and Amazon team up on their first store, but I can’t see what’s in it for Starbucks tries to assert that the collaboration is ridiculously titled in favor of Amazon Go.

I respectfully disagree.

Customer Experience Learning Delivers Starbucks More Learning Than Amazon Go

Lost on Fast Company’s Mark Wilson is the incredible value to Starbucks to not only learn about Amazon’s Go technology, but more importantly to observe how their customer experience is impacted by the introduction of the Amazon Go fortress gates and related surveillance technology.

Starbucks can gather incredibly valuable customer insights from the answers to these and other questions:

  1. How does dwell time in the concept store compare to other New York City traditional Starbucks locations nearby?
  2. How is purchase size per customer visit impacted?
  3. Is there an uptick in grab ‘n’ go purchases versus Starbucks’ own grab ‘n’ go items?
  4. How do customers feel about the presence of the Amazon Go security gates and all of its necessary surveillance cameras?
  5. How does the composition of the customer experience in the Amazon Go concept test location affect visit frequency?
  6. How does the composition of the customer experience in the Amazon Go concept test location affect brand perception?
  7. How does the composition of the customer experience in the Amazon Go concept test location affect customer loyalty?

There is more to ongoing success in business than the quest for hyper-efficiency or profit above all else. Creating a valued and differentiated customer experience matters. In the same way products can become commoditized, services, and even experiences can be commoditized to.

Continuous Experimentation is Worth the Investment

Continuous experimentation is just as important for customer experience design as it is for mature product design and service design practices. Companies like Chick-fil-A, Kaiser Permanente, and OSF HealthCare have invested in facilities to prototype and test potential alterations in their service and experience delivery. I’ve had the opportunity to visit all three of these facilities in person and the privilege of advising one of these three organizations. It is harder to conduct experience experiments, but not impossible – and incredibly important.

It is because of the greater challenge of prototyping experiences and gathering accurate feedback that Starbucks stands to gain more from this collaboration with Amazon Go. And while Starbucks could easily replace Amazon Go with a competitor, Amazon isn’t likely to start their own global chain of coffee houses.

If you haven’t already come across this article, this article by Larissa Gomes is worth a read:

Amazon Go has competition: Meet 6 other automated stores transforming retail

Not mentioned in the article is startup Standard Cognition:

Final thought: You may also notice in the picture at the top of the article – if you look closely – the last minute technology investment I highlighted in my last Starbucks article.

Keep innovating!

Image credits: Starbucks

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Design Thinking and Change Planning

How to Combine Forces for Innovation

Design Thinking and Change Planning: How to Combine Forces for Innovation

GUEST POST from Art Inteligencia

In today’s rapidly evolving landscape, organizations face the dual challenge of staying competitive and adapting to change. Design thinking and change planning are powerful tools that, when combined, can drive innovation, foster creativity, and lead to transformative outcomes. In this article, we explore how these two methodologies can work in harmony to create a culture of innovation.

1. Understanding Design Thinking

What is Design Thinking?

Design thinking is a human-centered approach to problem-solving. It emphasizes empathy, collaboration, and iterative processes. Here are the key stages of design thinking:

  1. Empathize: Understand the needs, pain points, and aspirations of your users or stakeholders.
  2. Define: Clearly define the problem you aim to solve.
  3. Ideate: Generate creative solutions through brainstorming and ideation sessions.
  4. Prototype: Build low-fidelity prototypes to test and refine ideas.
  5. Test: Gather feedback from users and iterate based on insights.

The Guardian: A Design Thinking Success Story

The Guardian, a renowned newspaper and publishing group, leveraged design thinking to transform its funding model, boost revenue, and engage emotionally with readers1. By empathizing with their audience, they identified pain points and creatively addressed them. The result? A sustainable business model and a deeper connection with readers.

2. Integrating Change Planning

What is Change Planning?

Change planning involves systematically preparing an organization for transitions. It ensures that people, processes, and systems adapt smoothly to new realities. Here are the essential steps:

  1. Assess the Landscape: Understand the context, identify stakeholders, and assess readiness for change.
  2. Create a Vision: Define the desired future state and communicate it effectively.
  3. Plan and Execute: Develop a detailed roadmap, allocate resources, and execute the plan.
  4. Monitor and Adjust: Continuously evaluate progress, make necessary adjustments, and celebrate wins.

Tackling the Opioid Crisis: A Dual Approach

The Lummi Tribal clinic faced the opioid crisis head-on using both design thinking and change planning. They empathized with patients, staff, and the community to understand the complexities. Simultaneously, they planned for system-wide changes, including better protocols, training, and community outreach. The result? A holistic approach that saved lives and improved overall well-being1.

3. Synergy in Action

When design thinking and change planning converge, magic happens:

  1. User-Centric Innovation: Design thinking ensures solutions resonate with users, while change planning ensures smooth implementation.
  2. Iterative Adaptation: Design thinking’s iterative nature aligns with change planning’s continuous improvement mindset.
  3. Culture Transformation: Together, they foster a culture of innovation, agility, and resilience.

The Value of Braden Kelley’s Change Planning Toolkit™

To supercharge this synergy, consider integrating Braden Kelley’s Change Planning Toolkit™. This toolkit provides a comprehensive set of frameworks, worksheets, and tools designed to accelerate change efforts. Here’s why it’s invaluable:

  • Beat the 70% Failure Rate: The toolkit equips you to navigate change successfully, minimizing the risk of failure.
  • Visualize, Plan, and Execute: Use the toolkit to create visual roadmaps, ensuring alignment across teams.
  • On-Time Delivery: Deliver projects and change efforts promptly with the toolkit’s practical resources.
  • Human-Centered Approach: Like design thinking, the toolkit prioritizes people, fostering engagement and adoption.

The Change Planning Toolkit™ Basic License grants you access to 26 essential tools, including the Change Planning Canvas™1For more extensive options, explore the Individual Bronze License or the Commercial License (Annual)2. Remember, innovation isn’t a solo endeavor—it’s a symphony of empathy, strategy, and execution. Let’s play our part in this transformative orchestra.

In conclusion, organizations that embrace both design thinking and change planning position themselves for sustained success. By combining forces, they create a dynamic ecosystem where creativity thrives, problems are solved, and innovation becomes a way of life.

Remember, innovation isn’t a solo endeavor—it’s a symphony of empathy, strategy, and execution. Let’s play our part in this transformative orchestra.

Note: The case studies mentioned here are illustrative. Organizations should tailor their approach based on their unique context and challenges.


References:

  1. The Guardian: Benefits of Design Thinking
  2. Tackling the Opioid Crisis at the Human and Systems Levels

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Creating a Culture of Innovation

Strategies for fostering a culture that encourages innovation and empowers employees to embrace industry shifts

Creating a Culture of Innovation

GUEST POST from Chateau G Pato

In today’s fast-paced business environment, the ability to innovate and adapt to change has become more essential than ever. Companies that cultivate a culture of innovation are better equipped to respond to market shifts, stay ahead of competitors, and drive growth. However, creating and sustaining such a culture is no easy feat. It requires a strategic approach, strong leadership, and a commitment to empowering employees to think outside the box and pursue new ideas.

Case Study 1: Google

One company that exemplifies a culture of innovation is Google. From its inception, Google has been known for its commitment to experimentation and its willingness to take risks. The company’s famous “20% time” policy allows employees to spend up to one-fifth of their workday on projects of their choosing, fostering creativity and giving employees the freedom to pursue innovative ideas. This policy has led to the development of some of Google’s most successful products, including Gmail and Google News. By empowering employees to explore their passions and experiment with new concepts, Google has created a culture that values innovation and encourages employees to constantly push the boundaries of what is possible.

Case Study 2: Pixar

Another example of a company that has successfully fostered a culture of innovation is Pixar. The animation studio is renowned for its commitment to creativity and its focus on collaboration. One of Pixar’s key strategies for promoting innovation is its “Braintrust” meetings, where the company’s top creative minds come together to provide feedback and critique on each other’s projects. This collaborative approach ensures that ideas are constantly refined and improved, leading to the creation of some of the most successful animated films in history. By creating a culture that values open communication, feedback, and collaboration, Pixar has built a workplace where employees feel empowered to take risks, think creatively, and push the boundaries of storytelling.

So, how can companies create a culture of innovation like Google and Pixar? Here are a few strategies to consider:

1. Encourage experimentation: Give employees the freedom to explore new ideas and try out innovative concepts. Create spaces for brainstorming and collaboration, and provide resources for employees to pursue their passion projects.

2. Foster a culture of feedback: Encourage open communication and constructive criticism among team members. Create opportunities for employees to share their ideas, receive input from others, and refine their work.

3. Lead by example: Demonstrate a commitment to innovation and experimentation at all levels of the organization. Encourage leaders to take risks, embrace failure as a learning opportunity, and support employees in their creative pursuits.

By implementing these strategies and cultivating a culture that values innovation, companies can empower employees to embrace industry shifts, drive growth, and stay ahead of the competition. In today’s rapidly changing business landscape, a culture of innovation is not just a nice-to-have – it’s a necessity for long-term success.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pixabay

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An Example of Successful Alchemy

Successful Alchemy

GUEST POST from John Bessant

At the age of eighteen Johann Friedrich Bottger was blessed with a strong pair of legs. Which came in handy for his chosen profession — that of alchemy. Earning a living by attracting sponsors to support you in your quest to transmute base metals into gold was not without its risks. Chief amongst which was the anger of disappointed patrons who might run you out of town, or worse, hunt you down, fling you in jail and throw away the key.

Which is why, in 1704, young Johann was running as fast as his legs could carry him, heading south east along the banks of the river Elbe, away from some very angry Berlin sponsors and towards the city of Dresden. Hoping to find at least some peace and quiet and possibly a new patron.

His wish was granted but not quite on the terms he’d have hoped for. He was taken into ‘protective custody’ by Augustus the Strong, Elector of Saxony, King of Poland and — as the name suggests — not someone to trifle with. He was confined to a laboratory under instructions to produce gold in order to help pay for Augustus’s expensive lifestyle; something of a challenge since, like many of his contemporary alchemists, Johann wasn’t making much progress in that direction.

Augustus the StrongThe world of innovation is full of the names of famous partnerships — Steve Jobs and Steve Wozniak, Bill Hewlett and Dave Packard, Sergey Brin and Larry Page to name but a few. But Bottger and von Tschirnhaus isn’t a combination which springs easily to the lips or off the tongue. Yet it was this unlikely partnership which managed the impossible — between them they were able to transmute base material into weisses Gold — white gold.

Ehrenfried Walter von Tschirnhaus was a much older man, a chemist in the town of Meissen who had worked all his life to try and improve glass making. But as a sideline he was interested in ceramics and in particular with trying to work out how to make porcelain. He heard of Johann’s plight and saw an opportunity; he persuaded Augustus to assign Johann to work with him in the quest and in 1705 Bottger, still under guard, was moved to Meissen to work with Tschirnhaus.

Why would he do that? Mainly because he understood that Augustus had an obsession with porcelain. So much so that in order to add to his collection he “presented” 600 cavalrymen from his army to the Prussian king, Frederick William I in spring 1717; in exchange he received 151 Chinese porcelain vessels. This wasn’t a foolish obsession; at that time porcelain was prized highly amongst the aristocracy. Pale, thin, translucent, its delicate texture worked into wonderful and complex shapes. But above all it was rare. The only supplies came from China via the Silk Road and merchants were able to charge extraordinary prices for this strange exotic oriental material. They embellished the legends surrounding the stuff — that it all came from one mysterious location, Jingdezhen, in the centre of China and specifically from a hill which housed the mine from which porcelain emerged as if by magic.

Chinese PorcelainTruth was the merchants didn’t know much about it and neither did the Chinese who supplied them. Marco Polo’s best guess at its origins? ‘The dishes are made of a crumbly earth or clay which is dug as though from a mine and stacked in huge mounds and then left for thirty or forty years exposed to wind, rain, and sun …by this time the earth is so refined that dishes made of it are of an azure tint with a very brilliant sheen.” The assumption that this was somehow magical can be seen in an account from 1550 suggested that “porcelain is …… made of a certain juice which coalesces underground…”

Its origins didn’t matter; its rarity meant it was immensely valuable. So if anyone could find a way to make porcelain they would also make their fortune. An interesting business proposition which convinced Augustus to allow Bottger, under von Tschirnhaus’s supervision, to start work. Theirs was not an overnight success and their work was interrupted for a year when the Swedes occupied Saxony in 1706 and Bottger was moved to a distant fortress for safe keeping. And their progress wasn’t a matter of luck or sudden flashes of inspiration. It was about turning fragments of knowledge wrapped up in superstition and half-truths into something reproduceable, codifiable and manageable. It was a kind of transmutation — but of ideas, not metals.

They kept at the project, bringing a discipline to their experiments and painstakingly recording the successes (few) and the failures (many) on the way to synthesising this material. Tschirnhaus died on October 11th 1708 from dysentery but he had the opportunity to see his life’s work come to fruition; that year they found a reliable and practical formula and developed a manufacturing process to convert handfuls of earth into white gold.

By 1709 Bottger’s laboratories in the Albrechtsburg fortress in Meissen began producing batches of porcelain and the first pieces went on sale at the Leipzig Easter Fair in 1710. Augustus finished building a royal porcelain factory in Meissen in June the same year and the operation was transferred there. The first products were red (there are examples still around, now known as Bottger stoneware) but soon Bottger’s continued experimentation enabled him (in 1713) to make a pale white version and then to use different coloured glazes to enable the creation of beautiful and functional china wares.

Which is where another important piece of the puzzle comes in; rather than develop production on a large scale to make porcelain a commodity product Bottger (with Augustus’s backing and the profits from early sales) began to add design into the mix. He commissioned artists to create a range of exquisite artefacts exploiting the potential of the new material and opening up a wealthy market niche to continue to fund his development work. Meissen porcelain figures were used to decorate the drawing rooms of great houses, sculptures took pride of place in entrance halls and even the more mundane business of eating and drinking became a pleasure when using beautifully crafted plates, cups, pots and jugs. What Bottger did was essentially create what we would call ‘experience innovation’ today.

Porcelain Figures

European porcelain had arrived — and just in time to catch another wave of change which fuelled its popularity and kept it a very profitable industry. In the early 18th century the growing middle classes discovered the attraction of exotic drinks — tea, coffee and chocolate and their popularity swept across the continent. It wasn’t just the drinks themselves, it was the social experience which surrounded them. But it also drove a practical revolution in both drawing rooms and later coffee shops. A premium priced drink needs a suitable vessel from which to drink it — not just a simple cup. And the trouble with using gold or silver or expensive metal cups is very practical — they get hot and burn your lips. That’s where fine china, exemplified by the thin translucent porcelain — comes into its own. The perfect material from which to construct cups, pots, milk jugs and all the other accoutrements of the tea or coffee service.

Pretty soon everyone wanted one. Just like today when the advanced and expensive features in a vehicle begin with the luxury product targeted at the wealthy customer and then trickle down down to the mainstream mass market, so porcelain moved from a luxury item to one consumed on a far bigger scale. Helped along by the growing industrialisation of its manufacture and the strong scientific underpinning to those factories.

Porcelain Dishes

Open innovation isn’t a new phenomenon — innovation has always been about knowledge flows. Taking ideas from one source and adapting and redeploying them is a key feature of the way the game plays out. Bottger and Tschirnhaus themselves borrowed plenty of ideas from their Chinese counterparts; their knowledge base around porcelain was partly constructed of whatever they could find out about how the Chinese did it. ‘Reverse engineering’ existing successful products to learn is still a valuable approach today. Much of the success of South Korean companies like LG and Samsung can be traced back to the middle of the 20th century where they built on the principles of a strategy they called ‘copy and develop’. Importantly for them — as for our two German chemists — it’s not enough to imitate. The secret to long-term success is to use what knowledge you might acquire from someone else as a way of beginning a journey towards the frontier.

But whilst it is good to draw on knowledge from other people open innovation raises the risk that your own hard-won knowledge leaks out. Despite taking precautions to protect their intellectual property the potential value of porcelain in the market place spawned many attempts to steal the ideas. It helped that the company’s R&D facility was located inside a castle — the Albrechstburg — with high physical walls to prevent things leaking out, but even these walls could be breached.

In today’s terms we’d talk perhaps of a rather weak ‘appropriability regime’ — it was hard to keep the lid on what was going on. Samuel Stöltzel was a senior arcanist at Meissen, one of the few who understood the secrets (the ‘arcana’) of making the hard porcelain for which the company had become famous. But (for a suitably high price) he was persuaded to sell these to a competing venture which, in 1717, started to produce porcelain in Vienna. By 1760 there were over thirty porcelain factories in Europe.

Knowledge movement of this kind isn’t always a bad thing at the level of an industry because it multiplies the amount of knowledge exploration. Others took the increasingly available ideas and added and improved on them. Not least a young chemist working in the British town of Plymouth, a thoughtful Quaker named William Cookworthy. One of the core secrets in porcelain was the use of kaolin (also known as china clay) in the mix. He broke down the production ratio and also demonstrated that the clay pits in Cornwall were rich in this material, helping establish the UK as a major player in the growing ceramics industry. It wasn’t long before big names like Wedgwood and Spode began producing their own versions of porcelain artefacts and exporting them around the world.

Crossed SwordsFaced with the challenge of increasing imitation Augustus’s team set about differentiating themselves in other ways. They built a brand, building on the relationships they had already made and the values they and their product stood for — purity, exquisite design, high quality at a premium price. To make sure they got the message across they employed a trade mark — the crossed swords of the Meissen brand which can still be found on their ware today, three hundred years on.

Innovation lessons

What does this story tell us about innovation? Perhaps the most significant lesson is that success isn’t a matter of luck. There wasn’t a single ‘Eureka!’ moment but rather a long systematic search. Unlike the mystic dream of turning base metal into gold this industry was founded on the growing scientific premise that it would be possible to make porcelain and do so under controlled conditions, learning to repeat the trick and codifying the knowledge to do so. In many ways Bottger and Tschirnhaus’s’s work laid the foundations for the systematic industrial research and development which grew to underpin the great chemical industries of Europe — in dyestuffs, fertilisers, soap, pharmaceuticals and explosives.

Patient money helps and having a wealthy benefactor isn’t a bad start for any entrepreneurial venture. But the growth of Meissen porcelain wasn’t simply a case of pouring in money. The continuous investment of time and resources wasn’t blind faith; it was based on a recognition of the potential market opportunity. There was a demand pull for the luxury item which porcelain represented, but in order to feed this the company needed to grow their niche. And a key part of that was design — not simply providing functional domestic ware but creating works of art which reinforced the perception of something precious to be desired and treasured.

Building a business out of an idea and moving to scale needs a system — inside there are many pieces of the jigsaw puzzle to be put in place. As well as commissioning designers to imagine the products the Meissen team also had to continue their hard work on process technology to be able to manufacture them. All the different stages like moulding, shaping, painting, glazing, firing needed to move from manual operations to controlled and systematic processes. Beyond that there were challenges in scaling around procuring raw materials of the right quality, and downstream development of sales and distribution networks.

Was it worth it? For Bottger it was a way of surviving although he spent most of his time under house arrest. Augustus finally granted him his freedom in 1714 and he was able to spend the final years of his life enjoying the sense of achievement that came from having (at least partially) fulfilled the alchemist’s dream of transmuting base material into gold. He helped create an industry which continues to produce beautiful artefacts for widespread use around the world. And one which has grown in value; the ceramic tableware market size is expected to reach USD 3.09 billion by 2022.

Not bad for an athletic runaway from Berlin.

You can find a podcast version of this story here

If you enjoyed this you can find more at my website here

Image credits: Pexels, Wikipedia

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We Need a More Biological View of Technology

We Need a More Biological View of Technology

GUEST POST from Greg Satell

It’s no accident that Mary Shelley’s novel, Frankenstein, was published in the early 19th century, at roughly the same time as the Luddite movement was gaining momentum. It was in that moment that people first began to take stock of the technological advances that brought about the first Industrial Revolution.

Since then we have seemed to oscillate between techno-utopianism and dystopian visions of machines gone mad. For every “space odyssey” promising an automated, enlightened future, there seems to be a “Terminator” series warning of our impending destruction. Neither scenario has ever come to pass and it is unlikely that either ever will.

What both the optimists and the Cassandras miss is that technology is not something that exists independently from us. It is, in fact, intensely human. We don’t merely build it, but continue to nurture it through how we develop and shape ecosystems. We need to go beyond a simple engineering mindset and focus on a process of revealing, building and emergence.

1. Revealing

World War II brought the destructive potential of technology to the fore of human consciousness. As deadly machines ravaged Europe and bombs of unimaginable power exploded in Asia, the whole planet was engulfed in a maelstrom of human design. It seemed that the technology we had built had become a modern version of Frankenstein’s monster, destined from the start to turn on its master.

Yet the German philosopher Martin Heidegger saw things differently. In his 1954 essay, The Question Concerning Technology, he described technology as akin to art, in that it reveals truths about the nature of the world, brings them forth and puts them to some specific use. In the process, human nature and its capacity for good and evil are also revealed.

He offers the example of a hydroelectric dam, which uncovers a river’s energy and puts it to use making electricity. In much the same sense, Mark Zuckerberg did not so much “build” a social network at Facebook, but took natural human tendencies and channeled them in a particular way. That process of channeling, in turn, reveals even more.

That’s why, as I wrote in Mapping Innovation, innovation is not about coming up with new ideas, but identifying meaningful problems. It’s through exploring tough problems that we reveal new things and those new things can lead to important solutions. All who wander are not lost.

2. Building

The concept of revealing would seem to support the view of Shelley and the Luddites. It suggests that once a force is revealed, we are powerless to shape its trajectory. J. Robert Oppenheimer, upon witnessing the world’s first nuclear explosion as it shook the plains of New Mexico, expressed a similar view. “Now I am become Death, the destroyer of worlds,” he said, quoting the Bhagavad Gita.

Yet in another essay, Building Dwelling Thinking, Heideggar explains that what we build for the world is highly dependent on our interpretation of what it means to live in it. The relationship is, of course, reflexive. What we build depends on how we wish to dwell and that act, in and of itself, shapes how we build further.

Again, Mark Zuckerberg and Facebook are instructive. His insight into human nature led him to build his platform based on what he saw as The Hacker Way and resolved to “move fast and break things.” Unfortunately, that approach led to his enterprise becoming highly vulnerable to schemes by actors such as Cambridge Analytica and the Russian GRU.

Yet technology is not, by itself, determinant. Facebook is, to a great extent, the result of conscious choices that Mark Zuckerberg made. If he had a different set of experiences than that of a young, upper-middle-class kid who had never encountered a moment of true danger in his life, he may have been more cautious and chosen differently.

History has shown that those who build powerful technologies can play a vital role in shaping how they are used. Many of the scientists of Oppenheimer’s day became activists, preparing a manifesto that highlighted the dangers of nuclear weapons, which helped lead to the Partial Test Ban Treaty. In much the same way, the Asilomar Conference, held in 1975, led to important constraints on genomic technologies.

3. Emergence

No technology stands alone, but combines with other technologies to form systems. That’s where things get confusing because when things combine and interact they become more complex. As complexity theorist Sam Arbesman explained in his book, Overcomplicated, this happens because of two forces inherent to the way that technologies evolve.

The first is accretion. A product such as an iPhone represents the accumulation of many different technologies, including microchips, programming languages, gyroscopes, cameras, touchscreens and lithium ion batteries, just to name a few. As we figure out more tasks an iPhone can perform, more technologies are added, building on each other.

The second force is interaction. Put simply, much of the value of an iPhone is embedded in how it works with other technologies to make tasks easier. We want to use it to access platforms such as Facebook to keep in touch with friends, Yelp so that we can pick out a nice restaurant where we can meet them and Google Maps to help us find the place. These interactions, combined with accretion, create an onward march towards greater complexity.

It is through ever increasing complexity that we lose control. Leonard Read pointed out in his classic essay, I, Pencil, that even an object as simple as a pencil is far too complex for any single person to produce by themselves. A smartphone—or even a single microchip—is exponentially more complex.

People work their entire lives to become experts on even a minor aspect of a technology like an iPhone, a narrow practice of medicine or an obscure facet of a single legal code. As complexity increases, so does specialization, making it even harder for any one person to see the whole picture.

Shaping Ecosystems And Taking A Biological View

In 2013, I wrote that we are all Luddites now, because advances in artificial intelligence had become so powerful that anyone who wasn’t nervous didn’t really understand what was going on. Today, as we enter a new era of innovation and technologies become infinitely more powerful, we are entering a new ethical universe.

Typically, the practice of modern ethics has been fairly simple: Don’t lie, cheat or steal. Yet with many of our most advanced technologies, such as artificial intelligence and genetic engineering, the issue isn’t so much about doing the right thing, but figuring out what the right thing is when the issues are novel, abstruse and far reaching.

What’s crucial to understand, however, is that it’s not any particular invention, but ecosystems that create the future. The Luddites were right to fear textile mills, which did indeed shatter their way of life. However the mill was only one technology, when combined with other inventions, such as agricultural advances, labor unions and modern healthcare, lives greatly improved.

Make no mistake, our future will be shaped by our own choices, which is why we need to abandon our illusions of control. We need to shift from an engineering mindset, where we try to optimize for a limited set of variables and take a more biological view, growing and shaping ecosystems of talent, technology, information and cultural norms.

— Article courtesy of the Digital Tonto blog
— Image credit: Pixabay

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Teaching to Win the 4th Industrial Revolution

Teaching to Win the 4th Industrial Revolution

GUEST POST from Arlen Meyers

The Coronapocalypse is forcing us to rethink who, how and what we teach. Regardless of how we do it, college students don’t learn much and the teacher experience is eroding.

Many not for profits are directing their efforts to provide equitable access to public education. However, putting more students in a broken, dysfunctional system won’t yield the outcomes and impact we want. Instead, the very structure and process of education will need to change if we are to provide students with the knowledge, skills, abilities and competencies they need for jobs that have yet to be created.

What’s more, unless we address the gender social and cultural stereotypes, the 4IR could make gender inequity worse, not better.

Companies like Infosys still hire lots of engineers. But today, Ravi Kumar, the Infosys president, is not looking just for “problem solvers,’’ he says, but “problem-finders,’’ people with diverse interests — art, literature, science, anthropology — who can identify things that people want before people even know they want them.

If for nothing else than the future of your children, take 12 minutes to watch this:

If you agree, then thriving in the 4th industrial revolution will require nothing short of restructuring public education at all levels, not just k-12. Even doctors will need to change how they educate their young. How many things can you do with a paperclip?

One goal should be to create entrepreneurial schools and universities, and by that I don’t mean teaching children how to start businesses. Instead, creating the entrepreneurial mindset is about the pursuit of opportunity with scarce resources with the goal of creating user defined value through the deployment of innovation. Creating a successful business in but one of many ways to do that.

Here are 10 different ways to encourage youth entrepreneurship. The same techniques might apply to graduate students as well.

Other learning objectives and curriculum themes are emerging:

  1. Encouraging private, public and academic collaboration to define market based competencies
  2. Teaching horizontally, not vertically, in limiting smokestack domains
  3. Developing soft skills that are in high demand
  4. Experience cultural competence, diversity and inclusion
  5. Alternative pathways for teacher training and development
  6. Job searching techniques that are state of the art
  7. Mandatory experiential learning opportunities
  8. Developing and testing alternative intelligence measures
  9. Replacing memorization with creative problem solving, problem seeking and divergent thinking.
  10. Hiring for creativity and finding and supporting educational reform champions
  11. Like sick care, recognizing and addressing the socioeconomic determinants of academic failure, like housing, illness, disability and nutrition.
  12. Rehabilitating the brand image of teachers
  13. Teaching STEAMpathIE and rethink STEM as BMETALS
  14. Preparing students for the jobs of the future that have not yet been created.
  15. Teach them how to work in and manage virtual international teams.

Here’s another short list:

  1. public speaking
  2.  writing well
  3. storytelling (see 1-2)
  4. critical thinking (not cynicism)
  5. good manners
  6. active listening (hear with your eyes)
  7. networking (trust and giving)
  8. good customer service
  9. how to sell
  10. to fight against entitlement

Curriculum redesign for medical students and residents will need to include:

  1. Data literacy
  2. Interprofessional bioentrepreneurship
  3. Digital health policies and practice
  4. Care coordination between the medical team and the patient care circle
  5. Cost-effectiveness analysis
  6. The pharmaceutical value chain and drug pricing
  7. Customer service
  8. Ethics and professionalism
  9. Personal financial literacy and planning
  10. Nutrition

Here is how automation will affect economies around the world.

Here are some recommendations to Promote digital education and workforce development

“As AI applications accelerate across many sectors, it is vital that we reimagine our educational institutions for a world where AI will be ubiquitous and students need a different kind of training than they currently receive. Right now, many students do not receive instruction in the kinds of skills that will be needed in an AI-dominated landscape. For example, there currently are shortages of data scientists, computer scientists, engineers, coders, and platform developers. These are skills that are in short supply; unless our educational system generates more people with these capabilities, it will limit AI development.”

Our economy and standard of living hinges on meeting these wicked challenges. But, like medicine, government and other risk-averse and sclerotic industries, the resistance to change will be substantial. Only bottom-up pressure led by creative, courageous innovators who teach what they practice, in collaboration with non-profits and government agencies, will remove the obstacles in our path. Many of those obstacles are in the classroom next door or the corner office or the halls of government.

Image credit: Pixabay

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Rapid Prototyping: Bringing Ideas to Life Quickly

Rapid Prototyping: Bringing Ideas to Life Quickly

GUEST POST from Chateau G Pato

In the fast-paced world of innovation, speed is often synonymous with success. Rapid prototyping has emerged as a crucial strategy in bringing ideas to life promptly and efficiently. This methodology not only accelerates the design process but also significantly reduces the risk of failure by fostering an iterative and flexible approach to product development.

What is Rapid Prototyping?

Rapid prototyping is a group of techniques used to quickly fabricate a scale model of a physical part or assembly using three-dimensional computer-aided design (CAD) data. It enables innovators to explore and visualize concepts, test ideas, and gain timely feedback from stakeholders. The resulting prototypes can range from simple sketches to 3D-printed models, each providing valuable insights that inform future iterations.

Case Study 1: Revolutionizing Healthcare with 3D Printing

XYZ Medical Corp, a leading innovator in the healthcare industry, faced the challenge of designing custom prosthetics that were both affordable and efficient. By implementing rapid prototyping, they harnessed the power of 3D printing to create prosthetic models in a fraction of the time traditional methods would take.

Through iterative testing and feedback from patients, XYZ Medical Corp was able to refine their designs rapidly. This approach not only reduced production time but also increased the customization options available to patients, ultimately enhancing user experience and trust in the company’s products. This case demonstrates how rapid prototyping can lead to revolutionary advancements in product design and patient care.

Case Study 2: Transforming Automotive Design at FastCar Inc.

FastCar Inc., a pioneering name in the automotive sector, aimed to drastically enhance their vehicle design process. By adopting rapid prototyping, they were able to shift from traditional clay modeling to digital modeling and 3D printing.

FastCar Inc. utilized virtual reality and augmented reality to create immersive prototypes that allowed designers, engineers, and customers to interact with car models before physical production commenced. This deepened understanding highlighted design flaws and areas for improvement early on, ultimately cutting down development cycles by over 30%. This case highlights how rapid prototyping can adapt businesses to new market demands quicker, staying ahead in competitive industries.

The Impact of Rapid Prototyping

Rapid prototyping democratizes the innovation process, creating a more inclusive environment where cross-functional teams can collaborate effectively. By visualizing ideas early and often, teams can align more easily on goals and priorities. Furthermore, the ability to quickly test and iterate reduces risk and fosters a culture of learning and adaptation.

Whether it’s revolutionizing healthcare or transforming automotive design, rapid prototyping proves to be a powerful tool in the innovator’s toolkit. As industries continue to evolve and customer demands change, the capacity to bring ideas to life swiftly will mark the difference between leaders and followers in the market.

Embracing rapid prototyping is not just about keeping up with competition—it’s about setting a new pace for innovation. This forward momentum catalyzes creativity, encourages experimentation, and ultimately leads to products that not only meet but exceed user expectations.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: misterinnovation.com

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