Category Archives: Innovation

Top 10 Human-Centered Change & Innovation Articles of August 2022

Top 10 Human-Centered Change & Innovation Articles of August 2022 Drum roll please…

At the beginning of each month we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

But enough delay, here are August’s ten most popular innovation posts:

Why Amazon Wants to Sell You Robots — by Shep Hyken

Now is the Time to Design Cost Out of Our Products — by Mike Shipulski

How Consensus Kills Innovation — by Greg Satell

The Four Secrets of Innovation Implementation — by Shilpi Kumar

Reset and Reconnect in a Chaotic World — by Janet Sernack

This 9-Box Grid Can Help Grow Your Best Future Talent — by Soren Kaplan

‘Fail Fast’ is BS. Do This Instead — by Robyn Bolton

The Power of Stopping — by Mike Shipulski

The Battle Against the Half-Life of Learning — by Douglas Ferguson

The Phoenix Checklist – Strategies for Innovation and Regeneration — by Teresa Spangler

BONUS – Here are five more strong articles published in July that continue to resonate with people:

Is Digital Different? — by John Bessant

Marriott’s Approach to Customer Service — by Shep Hyken

Empathy: The Currency of Human Connection and Innovation — by Soren Kaplan

Four Keys to Decision Making Every Leader Should Know — by Greg Satell

Is Percy an Innovation or Another Attack on America’s Poor? — by Braden Kelley

If you’re not familiar with Human-Centered Change & Innovation, we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook, Twitter or Linkedin feeds too!

Have something to contribute?

Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there (practitioners, professors, researchers, consultants, authors, etc.) who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me.

P.S. Here are our Top 40 Innovation Bloggers lists from the last two years:

Top 40 Innovation Bloggers of 2020

Top 40 Innovation Bloggers of 2021

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3 Ways to Get Customer Insights without Talking to Customers

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3 Ways to Get Customer Insights without Talking to Customers

GUEST POST from Robyn Bolton

Most of my advice to leaders who want to use innovation to grow their businesses boils down to two things*:

Talk (and listen) to customers
Do something

But what if you don’t want to talk to customers?

After all, talking to customers can be scary because you don’t know what they’ll say. It can be triggering if they say something mean about your product, your business, or even you as a person. It can be draining, especially if you’re an introvert.

Plus, there are so many ways to avoid talking to customers – Send a survey, hire a research firm to write a report, invoke the famous Steve Jobs quote about never doing customer research.

Isn’t it just better to stay tucked away in the office, read reports, state opinions as if they are facts (those opinions are based on experience, after all), and make decisions?

Nope.

It is not better. It is also not safer, easier, or more efficient.

To make the best decisions, you need the best data, which comes from your customers.

But that doesn’t mean you need to talk to them to get it.

The best data

The best data helps you understand why your customers do what they do. This is why Jobs to be Done is such a powerful tool – it uncovers the emotional and social Jobs to be Done that drive our behavior and choices (functional Jobs to be Done are usually used to justify our choices).

But discovering Jobs to be Done typically requires you to talk to people, build rapport and trust in a one-on-one conversation, and ask Why? dozens of times so surface emotional and social JTBD.

Luckily, there are other ways to find Jobs to be Done that don’t require you to become an unlicensed therapist.

Observe your customers

Go where your customers are (or could be) experiencing the problem you hope to solve and try to blend in. Watch what people are doing and what they’re not doing. Notice whether people are alone or with others (and who those others are – kids, partners, colleagues, etc.). Listen to the environment (is it loud or quiet? If there’s noise, what kind of noise?) and to what people are saying to each other.

Be curious. Write down everything you’re observing. Wonder why and write down your hypotheses. Share your observations with your colleagues. Ask them to go out, observe, wonder, and share. Together you may discover answers or work up the courage to have a conversation.

Quick note – Don’t be creepy about this. Don’t lurk behind clothing racks, follow people through stores, peep through windows, linger too long, or wear sunglasses, a trench coat, and a fedora on a 90-degree day, so you look inconspicuous. If people start giving you weird looks, find a new place to people-watch.

Observe yourself

Humans are fascinating, and because you are a human, you are fascinating. So, observe yourself when you’re experiencing the problem you’re hoping to solve. Notice where you are, who is with you, the environment, and how you feel. Watch what you do and don’t do. Wonder why you chose one solution over another (or none).

Be curious. Write down everything you did, saw, and felt and why. Ask your colleagues to do the same. Share your observations with your colleagues and find points of commonality and divergence, then get curious all over again.

Quick note – This only works if you have approximately the same demographic and psychographic profiles and important and unsatisfied Jobs to be Done of your target customers.

Be your customer

What if your business solves a problem that can’t be easily observed? What if you don’t have the problem that your business is trying to solve?

Become your customer (and observe yourself).

Several years ago, I worked with a client that made adult incontinence products. I couldn’t observe people using their products, and I do not have important (or unsatisfied) Jobs to be Done that the products can solve.

So, for one day, I became a customer. I went to Target and purchased their product. I went home, wore, and used the product. I developed a deep empathy for the customer and wrote down roughly 1 million ways to innovate the product and experience.

Quick note – Depending on what’s required to “be your customer,” you may need to give people a heads up. My husband was incredibly patient and understanding but also a little concerned on the day of the experiment.

It’s about what you learn, not how you learn it

It’s easy to fall into the trap of thinking there is one best way to get insights. I’m 100% guilty (one-on-one conversations are a hill I have died on multiple times).

Ultimately, when it comes to innovation and decision-making, the more important thing is having, believing, and using insights into why customers do what they do and want what they want. How you get those insights is an important but secondary consideration.

* Each of those two things contains A TON of essential stuff that must be done the right way at the right time otherwise, they won’t work, but we’ll get into those things in another article

Image Credit: Pixabay

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Driving the Next Era of Growth: Leveraging Data to Innovate

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Driving the Next Era of Growth: Leveraging Data to Innovate

GUEST POST from Teresa Spangler

“50% of US executives and 39% of European executives said budget constraints were the primary hurdle in turning Big Data into a profitable business asset. Rounding out the top 5 challenges were data security concerns, integration challenges, lack of technical expertise, and proliferation of data silos.” (Capgemini)

“The biggest challenges companies face when implementing Big Data are budget constraints” (Capgemini)

Data analytics is continuously evolving as AI and machine learning applications get faster and smarter. The benefits that may be gained by analyzing massive data sets identifying in seconds patterns, signals, and relationships between nonaligned and aligned areas is intoxicating for savvy companies seeking to innovate. We recognize that companies can make faster and better decisions with strong analytic teams interpreting the findings. Look at what information-driven analytics has done already in cool improvements around us. There are so many good examples of this. Take transportation systems, the use of information analytics to course vehicles round congested areas in actual time is one simple example. Another, that literally may have saved the restaurant industry during the pandemic, is meals delivery services which depend on data collected to forecast demand on menu items, key order times, navigation around cities and streets not to mentioned detailed knowledge individual’s meal preferences. Data helped to optimize driving routes for more efficient delivers.

As data analytics becomes more sophisticated, we might anticipate revolutionary disruptions. However, economists report spending greater funds per capita on research, yet there is a significant decline in rate of successful innovation output. One motive for this could be that we are mistakenly focusing an excessive amount of on R&D instead of on innovation output which takes exceptional justification, funding, and resources. What does data analytics have to do with innovation? Everything! Research is crucial but just one part of a puzzle for developing new products and services. Today, innovation requires a sophistication in data analytics interpretation. There’s also a need for the curiosity, for human evaluation and a bit of intuition and intelligence. Companies need an astute cleverness like no other time in history and an ingenious approach to taking research and turning it into something new and worthwhile. The process must be diligent, but it must also be agile. Too frequently, organizations get bogged down within the details of research and improvement, without truly questioning outside the boundaries of a container process. As a result, we have delays in the process often stalling out for lack of resource allocations. Even worse, companies not focusing on deep understanding of their data may misinterpret the analytics leaving more to chance that to solid pathways.

It’s worth saying, placing a greater emphasis on creativity and innovation is imperative vs. traditional research and improvement methods. As is deeply dissecting the data in your business. Where does all that data live? What are the hidden signals of the data, what types of converging uses (products/solutions) could you turn that data into?

We are in an era of new growth. Poll your customers! They are changing rapidly and challenged with keeping up with the speed of change but know they must. Where are they doubling down their efforts? How well do they understand their own data? What products and services are they developing, who are they collaborating with and a better question, why are you collaborating with them to innovate around their future needs? Are they investing in developing a more tech and analytic savvy organization? Better question, is your company?

As cliché as it is data is the new oil. Data will be producing its own data (it’s happening today) known as synthetic data. According to Gartner, “By 2025, synthetic data will reduce personal customer data collection, avoiding 70% of privacy violation sanctions.” This begs to question the emphasis companies are placing on developing the skills sets of the organization around analytics and data. And simply put, as oil has an expansive array of products and uses, we’re now in an era of inventing new energy sources to reduce even eliminate dependencies on oil. How might data fit into the effort to transform these dependencies? Data is essential for electric and autonomous vehicle development. Innovative companies are undertaking long tail efforts to drive the next generation of IoE (Internet of everything). Data is the fuel. Let’s explore four ways that organizations can use records analytics to power innovation and stay ahead of the competition.

Design new products that think for themselves: understanding data from a variety of sources may trigger new types of needs and possible new products that could be developed. For example: understanding water needs for new smart and innovative cities being designed takes enormous planning. A partner to Plazabridge Group, designs digital twin environments for the water sector. Cites like Singapore, Houston, Dubai, must anticipate the growing needs for water and plan design and building based on anticipated needs but also, they must plan for worst- and best-case scenarios. They must plan for leakage, or contamination or other possible scenarios that may impact water supplies. Digital twinning these environments is the most cost-effective way to simulate new innovative methods. Leveraging as much data as possible as well as generating newly created synthetic data cities can plan more economically, they can execute faster and prepare for events that may occur. Understanding these models around water, suppliers may produce products that help cities build these digital environments. Not just for water systems but for any part of businesses today; manufacturing, facilities management, construction…

Not all innovation has to be moonshot inventions. Simply identify unmet wishes of customers, consumers or the market creating engaging products and services. UBER goes from just carting us around leveraging an incredible inventive back in logistics infrastructure to launch UBER eats! Why not, the drivers are already out and about, the data collected indicates the most popular spots riders go to for coffee, lunch, dinner, drinks… UBER analysts have vast information on customer interests in turn turned from few riders during a pandemic to delivering food as an essential business during the pandemic. A pivot turns into a scalable source of augmented revenue as the shelter lifts and people get back to riding.

So much opportunity exists to improve customer engagement: records analytics can assist businesses to better understand their clients and their wishes. This expertise can then be used to improve customer service and support future-proofing your business.

Extend efficiency: data crunching algorithms, digital twinning, AR/VR simulations and access to remote experts will help corporations to streamline their operations, digitally transforming themselves for greater efficiency. This increased efficiency can lead to price savings, which can be reinvested in innovation.“90% of CEOs believe the digital economy will impact their industry, but less than 15% are executing on a digital strategy.”

— MIT Sloan and Capgemini. Seek out experts and industry mentors to help your organization make these shifts. We often fear what we cannot see, the beautiful thing about the digital world is you can build a virtual environment visualizing the unseen, and plan for all types of scenarios. A model we developed (not dependent on virtual or digital anything in fact) at Plazabridge Group is around the CIA’s The Phoenix Checklist. Strategies for Regenerating is our formula for going deep into understanding problems, future opportunities, needs, anticipating deeply the “What ifs” of every possible scenario. When done leveraging data and analytics the possibilities become endless.

Original Article

Image credits: Pixabay

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6 Ways to Leverage Virtual Tools to Create an Innovation Culture

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6 Ways to Leverage Virtual Tools to Create an Innovation Culture

GUEST POST from Soren Kaplan

Culture is a key success factor for every team and organization. Shape it to get more innovation, even from your remote workforce.

Companies like Facebook, Twitter, Box, Slack, and Salesforce all say that employees can keep working remotely well into next year or even forever. We’re seeing a sea change toward remote work and how to make it more fun and effective. But what happens to the culture of teams and organizations in a virtual world?

In my book, The Invisible Advantage: How to Create a Culture of Innovation, I define culture as “the norms and values that shape behavior.” If you want to change culture to get more innovation, for example, you need to change norms and values toward things that inspire people to generate ideas, prioritize the best ones, test them out, and implement them using customer input. So how do you do that when you’re working remotely and it’s impossible to gather around the water cooler?

To change norms and values, you need to first change your own behavior, since our behavior is what ultimately communicates and reinforces what’s important. If you want more innovation, you need to do things that demonstrate you’re serious about soliciting ideas and doing something with them.

Here are six things you can do to get more innovation from your remote team in today’s virtual world:

1. Find Problems to Fuel Ideas

Innovation starts with problems. Ineffective leaders ignore problems and sweep them under the carpet. Innovative leaders love problems because they’re the basis for new ideas. Every month, ask your team to share the toughest problems they’re facing due to working remotely or in their work serving customers. Keep a running list that you can continually prioritize. The result: People see you’re serious about addressing real issues and they don’t hold back sharing problems that, if solved, will make a big different for the business.

2. Bring on Virtual Brainstorming

Brainstorming is a simple process that includes generating lots of ideas, prioritizing them, and the selection the best of the best to pursue. Get a tool specifically designed for online brainstorming, like Mural, Lucidchart, or Ideaboardz. The result: People learn the brainstorming process and your team will have online tools that are just as effective as stickies on a white board.

3. Tell Symbolic Stories

People remember stories. And stories contain messages about what’s important and why. Look for current or past examples of “innovation” from your team, other teams in your organization, or even outside your company. Find stories about how people overcame physical distance or used technology to innovate. Discuss what led to success and how you can do similar things as a team working remotely. The result: People internalize what’s important and why and will re-tell the same stories to others as part of reinforcing culture.

4. Pair Up to Show Up

Working remotely can feel isolating. Pair people to tackle a tough idea or problem. Give pairs time to work together and then report back progress. Use the larger team to provide feedback and support each pair’s efforts. Run virtual “innovation synch-ups,” where pairs share their ideas with the larger team and get feedback. The result: Pairing people up builds relationships infused with the values of innovation while ensuring more robust results.

5. Count It to Make It Count

You get what you measure. Set a target to collect some number of new ideas per month (like 15-20) and successfully implement 1-2 as a team. Track and report on progress regularly so everyone knows the targets are serious success measures. Create an online dashboard that you that you use to track progress from meeting to meeting. The result: People see the importance of quantifiable results and feel accountable to them.

6. Celebrate Wins to Create a Winning Team

Recognition of achievements and team celebrations are as important as ever. When someone delivers an innovation–whether creating a new product, service, process, or anything else–recognize them publicly. During virtual team meetings, set aside time for “virtual awards” to recognize those who have made valuable contributions. Email or snail mail a certificate or gift card in advance so recipients have real-world awards in their possession during the ceremony. The result: People understand the innovative behavior and results that are valued and will do what they can to deliver more of it themselves.

As I wrote in my last article, business should ideally keep going and growing, even in a pandemic or economic downturn. Innovation shouldn’t stop either. If you’re not innovating, it’s likely someone else is. And it’s likely your competition. In today’s world, everything eventually gets disrupted. Your culture is ultimately your only sustainable competitive advantage-even in a virtual world. Shape yours today.

If you want to see how you can build tools & resources to support your remote team, visit Praxie.com.

Image credits: Getty Images (acquired by Soren Kaplan)

This article was originally published on Inc.com and has been syndicated for this blog.

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Balancing Creativity and Feasibility in Innovation

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Balancing Creativity and Feasibility in Innovation

GUEST POST from Chateau G Pato

Innovation. The very word pulsates with the promise of progress, often conjuring visions of breakthroughs that reshape industries and improve lives. Yet, beneath the glamour of the “aha!” moment lies a truth often overlooked: a brilliant idea, no matter how disruptive, is merely a whisper in the wind until it can be brought to tangible reality. This is the central paradox, the vital tension, at the heart of truly impactful innovation: the intricate dance between unbridled creativity and grounded feasibility.

Far too often, organizations stumble by overemphasizing one aspect at the expense of the other. Some become playgrounds for “innovation theater,” where whiteboard sessions brim with fantastical concepts, yet none ever see the light of day. These companies generate a flurry of ideas but lack the rigor to assess and execute them. Conversely, others are so risk-averse and steeped in pragmatism that their innovation becomes painfully incremental. They prioritize what’s immediately achievable, effectively stifling any truly transformative thinking and missing the larger opportunities that emerge from challenging the status quo.

“Ideas are easy. Execution is everything.” – John Doerr, Kleiner Perkins

The Indispensable Partnership: Creativity & Feasibility

Imagine creativity as the boundless ocean – vast, deep, and full of unexplored possibilities. It’s the engine of divergent thinking, pushing us to challenge assumptions, question norms, and explore uncharted territories. It asks, “What if? What else could we do? How might we completely reimagine this?”

Feasibility, then, is the experienced navigator and the robust ship. It represents convergent thinking, meticulously evaluating constraints, assessing available resources, and charting a realistic, sustainable course. It asks, “Can we truly build this? Is it sustainable at scale? Do we have the necessary resources and capabilities? What are the inherent risks, and how can we mitigate them?”

The magic happens not when one dominates the other, but when they engage in a continuous, iterative dialogue. An initial creative spark is immediately subjected to a feasibility lens. This check doesn’t kill the idea; rather, it often sparks *new* creative solutions to overcome identified obstacles, refine the concept, or pivot towards an even stronger, viable solution. It’s a cyclical process, a perpetual feedback loop where each refines and strengthens the other.

Case Study 1: Apple’s iPhone – Synthesizing Vision with Viability

Apple’s iPhone – Synthesizing Vision with Viability

When Steve Jobs unveiled the iPhone in 2007, it wasn’t just another mobile phone. It was a audacious creative leap – a seamless convergence of a phone, a widescreen iPod, and a breakthrough internet device, all controlled by a revolutionary multi-touch interface. The vision was to eliminate physical buttons, create an intuitive operating system from scratch, and integrate a vast, extensible application ecosystem.

However, the true genius of Apple wasn’t just in the audacious creative vision; it was in their unparalleled mastery of feasibility. They didn’t just dream big; they possessed the engineering prowess, supply chain expertise, and manufacturing discipline to turn that dream into a polished, mass-market reality. They painstakingly solved immense technical hurdles: perfecting the responsive multi-touch screen, miniaturizing powerful processors, optimizing battery life for constant connectivity, and building a robust, scalable software platform (iOS) that could attract developers. This wasn’t merely invention; it was the meticulous synthesis of creative foresight with an unwavering commitment to practical execution and scalability. Apple understood that for the creative vision to truly disrupt, it had to be undeniably *feasible*.

Case Study 2: Blockbuster vs. Netflix – The Peril of Myopic Feasibility

Blockbuster vs. Netflix – The Peril of Myopic Feasibility

Consider the stark contrast between Blockbuster and Netflix. Blockbuster, once the reigning king of video rentals, was deeply anchored in the feasibility of its existing physical store model. Their enormous physical infrastructure, established supply chains, and predictable revenue from late fees represented a very profitable, tangible business. When a nascent Netflix proposed a mail-order DVD service (a creative new approach), Blockbuster famously dismissed it, seeing it as a niche, unfeasible threat to their dominant brick-and-mortar empire.

Netflix, on the other hand, embraced a creative vision of convenience and accessibility that challenged the norm. They started with a relatively simple, feasible model (DVDs by mail) and continually iterated, demonstrating the feasibility of streaming and eventually content production. Blockbuster’s fatal flaw was allowing the perceived short-term feasibility and profitability of their existing model to blind them to the disruptive creative potential of a new one. Their inability to pivot and invest in a new, feasible model for digital distribution, even when the market signals were clear, led to their eventual demise. Netflix, by continuously balancing its creative vision for entertainment delivery with the evolving feasibility of technology, conquered the market.

Cultivating the Innovation Sweet Spot

So, how can organizations consciously foster this crucial balance? It demands a deliberate, integrated approach:

Embrace Structured Ideation & Rigorous Filtering: Encourage boundless brainstorming sessions, but immediately follow with structured evaluation frameworks that assess both creative potential (novelty, value proposition) and practical viability (technical feasibility, market fit, resource requirements).
Assemble Cross-Functional Catalysts: Break down silos. Bring together diverse perspectives – creative thinkers (designers, strategists), technical experts (engineers, data scientists), and operational pragmatists (finance, supply chain). This diversity ensures ideas are challenged and refined from all angles.
Prototype and Test Relentlessly (Lean & Agile): Don’t strive for perfection upfront. Build Minimum Viable Products (MVPs) and prototypes quickly to test core assumptions about both user desirability (creative validation) and technical/business feasibility. Iterate rapidly based on real-world feedback, making feasibility an ongoing learning process, not a final gate.
Develop Clear Innovation Pathways: Establish transparent stages in your innovation funnel where ideas are not just generated but rigorously evaluated and refined against both creative aspiration and practical viability criteria. This ensures a healthy pipeline of both breakthrough and incremental innovations.
Cultivate a Culture of Psychological Safety: People must feel empowered to propose radical ideas without fear of immediate dismissal, and equally safe to voice genuine concerns about feasibility without being labeled as negative or unsupportive. Open, honest dialogue is paramount.

Ultimately, true innovation isn’t about conjuring magic; it’s about disciplined imagination. It’s understanding that the most brilliant ideas are only half the battle. The other, often more challenging half, is the art and science of transforming that brilliance into tangible value for customers and the organization. By consciously nurturing the dynamic interplay between creativity and feasibility, organizations can transcend mere ideation and consistently deliver impactful innovation that truly reshapes the future.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credit: Pexels

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Measuring Innovation Effectiveness

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Two Case Studies

Measuring Innovation Effectiveness

GUEST POST from Art Inteligencia

In the relentless pursuit of growth and competitive advantage, organizations worldwide pour resources into innovation. They fund R&D, launch incubators, foster hackathons, and preach a culture of creativity. Yet, when asked to quantify the return on these investments, many leaders find themselves grasping at straws. The reality is, innovation, by its very nature, often defies traditional, linear metrics. It’s messy, unpredictable, and its true impact can take time to materialize. But just because it’s hard doesn’t mean it’s impossible. Measuring innovation effectiveness isn’t about rigid ROI formulas; it’s about establishing a holistic view that combines qualitative insights with carefully selected quantitative indicators. It’s about moving beyond mere activity to demonstrable impact, ensuring that your innovation efforts are not just busywork, but truly driving strategic value.

Beyond the Buzzwords: What Are We Really Measuring?

Before we even discuss metrics, we must align on what “innovation effectiveness” truly means for *your* organization. Is it about disruptive new revenue streams? Operational efficiencies that cut costs dramatically? Enhanced customer loyalty and market share? Or fostering an adaptable, future-ready culture that can weather any storm? Without clear, strategically aligned objectives, any measurement effort will be futile. Define your innovation strategy, articulate its desired outcomes, and then — and only then — select your metrics. I advocate for a balanced scorecard approach, looking at innovation through several critical lenses:

Input Metrics: These measure the resources and effort dedicated to innovation. Examples include R&D expenditure as a percentage of revenue, employee hours allocated to innovation projects, the number of ideas generated per month, or investment in innovation training programs. These indicate commitment and capacity.
Process Metrics: These track the efficiency and flow of ideas through your innovation pipeline. Key indicators might be time-to-market for new products/features, conversion rates between different innovation stages (e.g., idea to prototype, prototype to launch), or the number of innovation projects actively managed. They highlight bottlenecks and operational strengths.
Output Metrics: These quantify the tangible results of your innovation activities. This could be the number of new products or services launched, patents filed, new markets entered, or new customer segments acquired. These are often easier to count but don’t always reflect true impact.
Impact Metrics: These provide the ultimate evidence of innovation’s value. They link innovation directly to business performance. Examples include revenue generated from new offerings (e.g., products launched in the last 3-5 years), cost savings from process improvements, Net Promoter Score (NPS) for new products, market share gain in new segments, or even improvements in employee engagement and retention due to an innovative culture. It’s these metrics that truly tell you if your innovation is paying off.

It’s the Impact Metrics that often provide the most profound insights, yet they are also the hardest to track, requiring patience, robust data collection, and a willingness to connect the dots over time. They require a shift from simply tracking “what we did” to “what value did it create?”

Case Study 1: The Global Consumer Electronics Giant

From Patent Count to Market Adoption and Value Creation

A leading global consumer electronics firm, let’s call them “InnovateTech,” historically measured innovation effectiveness almost exclusively by the number of patents filed and the size of their R&D budget. While these input and output metrics showed significant activity, they failed to explain why some seemingly brilliant inventions languished in the market while others, with less initial fanfare, became blockbuster hits. This narrow focus led to a substantial “innovation theater” problem – a lot of show, but little sustained business value.

Recognizing this disconnect, InnovateTech underwent a profound shift. They began tracking a more balanced set of metrics, deeply tied to their strategic goals:

Revenue from products launched in the last 3 years: This directly linked innovation efforts to current financial performance, forcing R&D to think about commercial viability.
Customer Net Promoter Score (NPS) for new product lines (pre and post-launch): A critical qualitative measure providing insight into user satisfaction, loyalty, and advocacy, driving human-centered design.
Time from idea conception to first market prototype (and then to full commercial launch): A key process metric to identify bottlenecks, especially where product development cycles were too long, allowing competitors to beat them to market.
Employee engagement scores related to innovation: Gauging how well the internal culture supported idea generation, cross-functional collaboration, and intelligent risk-taking, measured through internal surveys and participation rates in innovation challenges.

This comprehensive shift revealed that while InnovateTech was indeed patenting extensively, many patents weren’t translating into commercially viable products or meaningful customer experiences. Furthermore, their time-to-market was significantly slower than agile competitors. By focusing on these new metrics, InnovateTech was able to streamline R&D processes, invest more heavily in user-centric design research, and ultimately, bring more successful products to market, leading to a demonstrable 15% increase in revenue from new offerings within two years, alongside a measurable uplift in overall brand perception.

Case Study 2: The Healthcare Services Provider

Improving Patient Outcomes and Operational Efficiency Through Process Innovation

“HealthPath,” a large, integrated hospital network, struggled to measure the true impact of their continuous improvement and process innovation initiatives. They were constantly implementing new protocols, introducing digital tools, and adopting advanced medical technologies, but the qualitative improvements in patient care and the subtle efficiencies gained were difficult to quantify in traditional financial terms alone, making it hard to justify further investment or identify best practices.

HealthPath adopted a specific outcomes-based framework for measuring effectiveness, moving beyond just direct cost savings to include a broader spectrum of impact metrics:

Reduction in average patient wait times for specific high-volume procedures (e.g., MRI scans, initial consultations): A direct measure of operational efficiency improvements and patient experience.
Decrease in re-admission rates for key chronic conditions (within 30/90 days): Indicating improved patient care quality, better post-discharge planning, and long-term health outcomes.
Staff satisfaction scores related to new technology and process adoption: A crucial metric for identifying successful implementation, potential training needs, and the overall cultural acceptance of change. This also helped pinpoint areas where new tools might be causing frustration rather than efficiency.
Number of new patient service offerings launched per quarter (e.g., telehealth programs, specialized clinics): Tracking the expansion of their value proposition to the community and their responsiveness to evolving healthcare needs.

Through this comprehensive approach, HealthPath discovered that innovations in their digital patient intake process significantly reduced average wait times (by an average of 20%) and, surprisingly, led to a measurable decrease in administrative errors, indirectly contributing to lower re-admission rates by ensuring accurate patient data. The staff satisfaction metric also highlighted the critical importance of robust training and proactive change management for new technology, preventing potential innovation failures due to poor adoption and ensuring staff felt empowered, not overwhelmed, by new tools. This holistic view allowed HealthPath to secure further funding for innovation by demonstrating clear, patient-centric results.

Navigating the Pitfalls of Innovation Measurement

While the benefits of measuring innovation are clear, the path is fraught with potential missteps. Be mindful of these common pitfalls:

Vanity Metrics: Focusing on easily quantifiable but ultimately meaningless numbers (e.g., total number of ideas submitted without quality filtering, or hours spent in brainstorming meetings).
Short-Term Bias: Expecting immediate ROI from all innovation. Truly disruptive innovation often has a longer gestation period and may not yield financial returns for years.
Lack of Data & Tools: Without proper systems for tracking, collecting, and analyzing data, measurement becomes an exercise in frustration.
Resistance to Transparency: A culture that punishes failure or hides inconvenient truths will undermine any measurement effort. Innovation requires psychological safety.
One-Size-Fits-All Mentality: Applying the same metrics to every type of innovation (incremental vs. radical, product vs. process) will lead to skewed results and missed opportunities.

The Path Forward: A Human-Centered Approach to Metrics

Measuring innovation isn’t a “set it and forget it” task. It’s an ongoing, iterative process that demands flexibility, adaptation, and a deeply human-centered perspective. To truly master it, recognize that:

Context is King: The “right” metrics for a nimble startup launching a disruptive app will differ vastly from those for a mature enterprise optimizing its manufacturing supply chain. Tailor your measurement strategy to your unique context and strategic intent.
Balance Quantitative with Qualitative: Numbers tell part of the story, but interviews, feedback sessions, ethnographic studies, and user testing provide invaluable context, uncover hidden needs, and offer a deeper understanding of true impact. Seek both the “what” and the “why.”
Focus on Learning, Not Just Judging: Metrics should serve as navigational tools, helping you understand what’s working, what’s not, and where to pivot. They are for continuous improvement and strategic adaptation, not just annual performance reviews or a stick to beat teams with.
Communicate Clearly and Continuously: Ensure everyone involved – from the C-suite to the frontline innovators – understands *why* certain metrics are being tracked, *how* they are collected, and *how* they contribute to the broader organizational vision. Transparency fosters accountability, engagement, and a shared purpose.

Ultimately, effective innovation measurement empowers organizations to move beyond mere activity to demonstrable impact. It allows leaders to make informed decisions, allocate resources wisely, and cultivate a truly innovative culture that doesn’t just embrace change, but actively shapes the future. Stop guessing. Start measuring – intelligently, intentionally, and with a keen focus on the human impact.

Extra Extra: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Collaborative Approaches to Eco-Innovation

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GUEST POST from Chateau G Pato

The planet is signaling distress. From the rising tides of climate change to the choked arteries of our waste systems, the environmental challenges are no longer distant threats but present realities impacting every business and every life. Yet, for the human-centered innovator, this crisis is not merely a problem to be solved; it’s an urgent invitation to reimagine, redefine, and ultimately, redesign our world. And in this audacious endeavor, going it alone is simply not an option. The future of sustainability hinges on **collaborative eco-innovation**.

Eco-innovation transcends mere compliance or incremental “green” tweaks. It’s about fundamentally transforming systems – developing new products, processes, services, and business models that generate not only economic value but also substantial environmental benefit. Such systemic shifts are inherently complex, touching upon a myriad of scientific, technological, social, and policy dimensions. This intricate web of challenges necessitates a diverse tapestry of solutions, woven together through intentional, multi-stakeholder collaboration.

Why Collaboration is the Oxygen of Eco-Innovation

Just as a healthy ecosystem thrives on interconnectedness, collaborative eco-innovation fosters a resilient, dynamic, and ultimately more effective pathway to sustainability. Here’s why bringing diverse minds together is non-negotiable:

De-risking the Unknown: Pioneering eco-innovations often involve significant upfront investment and R&D. Collaboration allows organizations to pool financial resources, share the inherent risks, and distribute the capital burden, making bold ventures more palatable.
Accelerating Knowledge Transfer: The expertise required for truly transformative eco-innovation spans disciplines – from advanced material science and circular design to behavioral economics and supply chain logistics. Partnerships facilitate rapid cross-pollination of specialized knowledge, accelerating discovery and deployment.
Unlocking Systemic Impact: Many environmental problems are deeply embedded in complex value chains. Tackling textile waste, for instance, requires not just new fiber technologies but also innovative collection, sorting, and reprocessing infrastructure, alongside shifts in consumer consumption patterns. Collaborative ecosystems can address these interlocking challenges holistically, driving change at scale.
Fostering Market Adoption: Novel eco-innovations often demand shifts in established infrastructure, regulations, or consumer habits. Strategic alliances between innovators, industry incumbents, policy makers, and even end-users can significantly smooth the path to market acceptance and widespread adoption.

Real-World Triumphs: Collaborative Eco-Innovation in Action

To truly appreciate the transformative power of collaboration, let’s explore two inspiring case studies:

Case Study 1: The Ellen MacArthur Foundation & The Circular Economy Movement

Perhaps the most influential example of collaborative eco-innovation isn’t a singular product, but a paradigm shift: the **circular economy**. Championed globally by the Ellen MacArthur Foundation, this framework aims to eliminate waste and pollution by design, keep products and materials in use, and regenerate natural systems. The Foundation itself serves as a powerful orchestrator, bringing together an unparalleled alliance of global businesses (from consumer goods giants like Unilever and Nestlé to technology leaders like Google and Apple), policymakers, academics, and designers.

Through dedicated working groups, pilot projects, and open-source knowledge platforms, the Foundation facilitates a collective movement away from the linear “take-make-dispose” model. They provide critical research, practical tools, and the convening power to enable companies to redesign products for durability and recyclability, develop innovative “product-as-a-service” business models, and invest in the infrastructure necessary for material recovery. This isn’t about isolated corporate initiatives; it’s a fundamental, collaborative transformation of entire industries, driven by a shared, compelling vision for a restorative future.

Case Study 2: ECOALF – Redefining Fashion from the Deep Sea

ECOALF, a pioneering Spanish fashion brand, epitomizes collaborative eco-innovation in the consumer product space. Their audacious mission: to create high-quality fashion entirely from recycled materials, drastically reducing reliance on finite natural resources. Their innovation isn’t confined to design; it’s intricately woven into their entire supply chain, which is built on deep collaboration.

A flagship initiative is “Upcycling the Oceans,” a groundbreaking project born from a unique partnership between ECOALF, local fishing communities across the Mediterranean, and a network of specialized recycling plants. Instead of discarding plastic waste caught in their nets, fishermen proactively bring it ashore. This collected marine debris – from discarded plastic bottles to abandoned fishing nets – undergoes a meticulous process of sorting, cleaning, and transforming into high-quality yarns and fabrics by partner recycling facilities. These innovative materials then become the foundation for ECOALF’s stylish apparel and accessories. This multi-stakeholder collaboration not only addresses critical ocean pollution but also creates valuable raw materials and provides economic opportunities for fishing communities, proving that purpose-driven collaboration can forge profitable and sustainable business models.

Cultivating a Culture of Collaborative Eco-Innovation

For forward-thinking leaders aiming to embed collaborative eco-innovation into their organizational DNA, a few human-centered principles are essential:

Embrace Radical Openness: Look beyond your traditional boundaries. Engage with startups, participate in industry consortiums, and even seek “co-opetition” with competitors on pre-competitive environmental challenges. Leverage open innovation platforms to crowdsource ideas and identify potential partners.
Articulate a Shared, Compelling Purpose: The “why” must be clear and resonate deeply with all potential collaborators. A powerful, unifying environmental and business purpose acts as the ultimate catalyst, bridging disparate interests and fostering collective commitment.
Design for Trust and Transparency: Collaboration hinges on trust. Actively break down internal and external silos, cultivate relationships built on transparency, and establish clear communication channels. Human-centered design thinking, with its emphasis on empathy and stakeholder mapping, can be invaluable here.
Invest in Collaborative Enablers: Provide the necessary digital platforms, physical spaces (like innovation labs), and structured processes that facilitate seamless collaboration. Consider adopting visual collaboration tools and frameworks (like a custom “Eco-Innovation Collaboration Canvas”) to align efforts and track progress.
Measure, Learn, and Celebrate Impact: Define clear environmental and business metrics from the outset. Continuously measure progress, openly share learnings (both successes and failures), and celebrate collective achievements to maintain momentum and inspire further collaborative endeavors.

The Uncharted Territory of Opportunity

The journey to a truly sustainable future is not a solo expedition. It demands a collective leap, powered by shared ingenuity, diverse perspectives, and a profound commitment to human-centered change. By intentionally fostering collaborative approaches to eco-innovation, we unlock not just solutions to pressing environmental crises, but unprecedented opportunities for economic growth and societal prosperity. It’s time to build bridges, forge alliances, and co-create a future where business thrives in intrinsic harmony with the living planet.

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Implementing Idea Management Systems

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Beyond the Buzzword

Implementing Idea Management Systems

GUEST POST from Art Inteligencia

In today’s hyper-competitive landscape, organizations are constantly seeking an edge. Innovation is no longer a luxury; it’s a necessity. But where does innovation truly originate? Not in a vacuum, but from the collective wisdom and creativity of your people. This is where Idea Management Systems (IMS) come into play – powerful tools designed to harness, nurture, and transform raw ideas into tangible value. Yet, many organizations struggle to move beyond the initial excitement to truly integrate an IMS into their operational DNA. It’s not just about technology; it’s about culture, process, and people.

An effective IMS isn’t merely a digital suggestion box. It’s a strategic platform that facilitates the entire innovation lifecycle, from ideation and submission to evaluation, development, and implementation. When done right, it can democratize innovation, empower employees, and accelerate organizational growth. But the path to successful implementation is fraught with common pitfalls, often stemming from a lack of human-centered design principles.

The Human-Centered Imperative: More Than Just Software

My work consistently emphasizes the human element in change and innovation. Implementing an IMS is no different. Technology is merely an enabler. The true success lies in how well it aligns with human behavior, motivations, and existing workflows. Without this focus, even the most sophisticated platform will gather digital dust.

Addressing the Human Obstacles: Navigating Resistance

Even with the best intentions, human nature often presents resistance to new systems. This can manifest as skepticism (“another corporate fad”), fear of judgment (“my idea isn’t good enough”), or simply the inertia of existing habits. A human-centered approach proactively addresses these by:

Building Trust: Demonstrating through action that ideas are valued and treated fairly.
Creating Psychological Safety: Encouraging experimentation and ensuring that ‘failed’ ideas are seen as learning opportunities, not shortcomings.
Simplifying the Process: Reducing the cognitive load required to participate.
Showcasing Successes: Publicizing how ideas have led to positive change, inspiring others.

Here are critical human-centered considerations for a successful IMS implementation:

Clear Purpose and Communication: Why are we doing this? What problems will it solve? How will it benefit employees? A compelling narrative, communicated repeatedly through various channels (town halls, internal newsletters, team meetings), is essential to gain buy-in.
Ease of Use and Accessibility: If it’s difficult to submit an idea, people won’t do it. The system must be intuitive, mobile-friendly, and seamlessly integrated into existing work environments where possible, requiring minimal training.
Transparency and Feedback: Employees need to know what happens to their ideas. A black box system breeds cynicism. Provide clear, timely status updates, constructive feedback on why an idea might not proceed, and recognition for all contributions.
Recognition and Rewards: While intrinsic motivation is powerful, acknowledging contributions – both big and small – through formal or informal recognition programs fuels engagement. This could range from public shout-outs in team meetings, ‘innovator of the month’ awards, to linking successful ideas to career development opportunities or even direct financial incentives for significant impacts.
Leadership Engagement: Leaders must not just endorse the system but actively participate, submit ideas, comment, and champion successful innovations. Their visible commitment is crucial. This means dedicating time in leadership meetings to review and discuss promising ideas, allocating budget and resources for promising concepts, and personally congratulating idea contributors.
Dedicated Resources: Managing an IMS requires dedicated time and people to curate ideas, facilitate discussions, provide feedback, and shepherd promising concepts through the pipeline. This isn’t a ‘set it and forget it’ tool.

Building a Robust Process, Not Just a Platform

The system itself is only as good as the process it supports. Think of the IMS as the central nervous system for your innovation process. It needs to connect to the brain (strategy), the muscles (execution teams), and the senses (customer and market insights).

Aligning with Business Strategy

An IMS is not an independent entity; it’s a strategic asset. Successful implementations tie idea generation directly to the organization’s overarching business strategy, goals, and core challenges. Are you looking to reduce costs, enhance customer experience, develop new revenue streams, or improve operational efficiency? Clearly defined strategic ‘challenges’ or ‘campaigns’ within the IMS ensure that the ideas generated are relevant and have a higher probability of impact.

Key process elements include:

Idea Challenges/Campaigns: Focus ideation around specific strategic priorities or problems to generate targeted solutions, ensuring ideas aren’t just random, but strategically aligned.
Clear Evaluation Criteria: How will ideas be judged? Define transparent criteria (e.g., feasibility, impact, alignment with strategy, potential ROI, resource requirements) that are communicated upfront.
Diverse Evaluation Teams: Involve cross-functional teams, including representatives from R&D, marketing, operations, and even external subject matter experts, to review ideas, ensuring diverse perspectives and expertise.
Prototyping and Experimentation: Not every idea needs to be fully implemented. Create pathways for quick, low-cost prototyping, pilot programs, and controlled experimentation to test concepts rapidly and gather data before major investment.
Integration with Existing Workflows: Link the IMS to project management tools, R&D pipelines, CRM systems, or other relevant systems to ensure continuity and prevent ideas from falling into a ‘black hole’ after submission.

Choosing the Right Technology (Briefly)

While the human element is paramount, the technology enables the process. When selecting an IMS platform, consider:

Scalability: Can it grow with your organization?
User Experience (UX): Is it truly intuitive and engaging for all users?
Integration Capabilities: Can it connect with your existing enterprise systems?
Analytics and Reporting: Does it provide actionable insights into idea flow and impact?
Security and Compliance: Does it meet your organizational standards?

Case Studies: Real-World Success Stories

Case Study 1: Siemens’ Global Innovation Platform

Siemens, a global technology powerhouse, recognized the immense untapped potential within its 300,000+ employees. They implemented a comprehensive idea management system, “Innovate@Siemens,” to foster a culture of innovation across their diverse business units. The system was designed to be highly user-friendly and collaborative, allowing employees to submit ideas, collaborate on existing ones, and vote on promising concepts. A key success factor was the clear articulation of challenge areas, often tied to their strategic imperatives around digitalization and sustainability. Siemens also put in place dedicated innovation managers within each business unit to champion the system, provide feedback, and help promising ideas navigate the corporate structure. This led to thousands of new ideas, many of which translated into significant process improvements, new product features, and even entirely new business models, generating substantial cost savings and revenue opportunities. The platform became a central nervous system for their corporate innovation efforts, demonstrating visible leadership buy-in and a commitment to action.

Case Study 2: The LEGO Group’s Co-Creation Success

While not a traditional internal IMS, The LEGO Group’s “LEGO Ideas” platform (formerly LEGO Cuusoo) offers a powerful external parallel that highlights human-centered principles. It allows fans to submit product ideas, garner support from the community, and if an idea reaches 10,000 votes, it’s reviewed by LEGO designers for potential production. The transparency of the process – users can see the status of their ideas and others – combined with direct engagement with passionate users and clear recognition (royalties for successful ideas, and credit on the final product packaging) have cultivated an incredibly vibrant and productive co-creation ecosystem. This platform has resulted in numerous successful product lines (e.g., the LEGO Minecraft sets, the Saturn V rocket), demonstrating the power of democratizing idea generation and providing clear pathways for external contributions to become reality. It underscores that recognition, transparent processes, and genuine engagement are universal drivers of participation and innovation, whether internal or external, and can even become a core part of a company’s product development strategy.

Measuring Success and Continuous Improvement

Implementation isn’t a one-time event; it’s an ongoing journey. Establish clear metrics for success from the outset. These could include:

Number of ideas submitted: Indicates engagement and willingness to contribute.
Number of active users: Shows broad adoption and participation across the organization.
Diversity of ideas: Are ideas coming from all departments and levels, not just a few?
Cycle time from idea submission to implementation: Measures efficiency and speed of execution.
ROI from implemented ideas: Quantifies the business value generated (e.g., cost savings, revenue generation, efficiency gains).
Employee engagement scores related to innovation: Surveys can gauge how employees feel about their ability to contribute ideas and the organization’s receptiveness.

Regularly solicit feedback on the system itself. What’s working? What’s not? How can it be improved? An IMS should evolve with your organization’s needs, just as your innovation capabilities should. Embrace an agile approach to the system’s management, iterating and improving based on user feedback and organizational learning, ensuring it remains relevant and valuable.

Conclusion: Cultivating a Culture of Innovation, Not Just a System

Implementing an Idea Management System is a powerful statement about an organization’s commitment to innovation. But it’s a statement that must be backed by action, culture, and a genuine focus on the human experience. It’s about empowering every individual to contribute, fostering a safe space for experimentation, and creating clear, visible pathways for great ideas to flourish and become reality. By placing people at the center of your IMS strategy – understanding their motivations, addressing their concerns, and celebrating their contributions – you won’t just implement a piece of software. You will cultivate a vibrant, resilient, and continuously innovating organization, one idea at a time, transforming your entire enterprise into an engine of sustainable growth and meaningful impact.

Image credit: Pexels

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Reset and Reconnect in a Chaotic World

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Reset and Reconnect in a Chaotic World

GUEST POST from Janet Sernack

Meeting face to face, for a lovely lunch recently, with a coaching colleague, we were both shocked to discover how stressed and anxious we were feeling about being asked to deliver live workshops and face-to-face coaching to clients once again.

We shared how emotionally, mentally, and physically overwhelmed we felt, despite having decades of knowledge, experience, and skills in being able to deliver deep learning programs and face-to-face coaching sessions, about doing live gigs again! We also agreed, that despite the range of largely effective emotionally intelligent coping strategies we developed to help ourselves and our clients self-regulate, self-manage, to better adapt to the pandemic-imposed work-from-home restrictions that the past two and half years of working, alone, and in isolation, online, had taken its toll.

We acknowledged and accepted that we along with many of our clients were all suffering from elevated levels of stress, discomfort, and anxiety. We then agreed that it was time to focus on exploring how to better help ourselves and our clients reconnect and reset by enabling them to create states of well-being, emotional agility, and mental fitness, where they can feel good, can function well, and be effective and innovative in an increasingly chaotic world.

To seek new ways of enabling ourselves and our clients to deal effectively with a range of unresourceful feelings including helplessness, powerlessness, and fearfulness about an uncertain future.

We noticed that these feelings often caused many of our clients to contract and freeze, and become immobilised as a result of what we describe as a “bubble” of self-induced silo-based behaviours. That often evolved into extreme self-centeredness, and unconscious selfishness, which ultimately increased their feelings of isolation and loneliness, and lack of belonging, resulting in defensive and avoidant behaviours, in what is becoming an increasingly chaotic world.

How are these ways of being and acting impacting organisations?

Partnering in a wide range of online global coaching sessions, we noticed that a number of common trends emerged as to how our client’s teams and organisations, are being impacted at the cultural level:

Immobilization – many people are unable to self-manage their work from home workloads and are quietly burning out, through being overly task-focused and busy, whilst others are preferring to work autonomously, and not waste hours commuting.
Lacking safety and trust – many organisations are freezing all of their change initiatives, learning programs, and projects, causing people to fear loss and overall job insecurity, where many people are contracting more deeply within their “bubbles” and become even more distrustful of leadership and even more passively defensive and avoidant.
Lacking clarity and foresight – many organisations have slipped into being so reactive, focussing only on delivering short-term results, and are not communicating a clear strategy for leading the way forwards.

Resulting in:

Increased resistance to change and going back to the office adds to people’s inertia, and to their sense of disconnection and lack of belonging.
Increased risk adversity and conventional (cost cutting), tactical and short-term focus, inhibits any investment in Research and Development or the skills development required in developing and executing a future innovation strategy.
People have become even more fearful of failure, and are not stretching themselves to adapt, grow, learn and innovate with disruption, and often choosing to merely change jobs, in a competitive job marketplace, driven by scarcity, as a perceived short term solution.

A unique moment in time

This has created an opportunity, in this unique moment in time, to focus on being kinder to ourselves and to others by helping and supporting each other, respectfully and compassionately, creatively and courageously, to reconnect and reset. Despite rising levels of economic, civic, and social uncertainty and unrest.

What made sense yesterday may not make so much sense today.

Many of the mental models we applied yesterday may not be relevant for tomorrow because corporate culture, civic and social structures have drastically changed and digitalization has become commonplace, noting that we are shifting from a VUCA to BANI world where:

Brittle has replaced Volatility.
Anxiety reflects Uncertainty.
Non-linearity is an addition to Complexity.
Incomprehensibility is ultimately the consequence of our non-linear world and goes one step further than Ambiguity.

Paradoxically, this has created new openings to genuinely explore and discover new thresholds to adapt, generate new mindsets, develop skill sets, and power up our toolkits to keep pace with the effects of the emerging BANI world and capture complex systems by asking a key generative or catalytic question:

How might you support and enable others to think and act differently in such a world, where old patterns seem to crumble while new ideas and systems still need to be created, invented, innovated, and established?

As the world of work changes, so does the need for everyone to consider how to be more open-hearted, minded, and willed with one another.

A final word from Gallop CEO Jon Preston in the Gallop Global Emotions Report:

“All over the world, people are trying to understand the rise of violence, hatred, and increased radicalization. They will continue to argue over what the best policy responses should be and what role social media plays in fueling negative emotions.

However, policymakers must understand why so many more people are experiencing unprecedented negative emotions and focus on the drivers of a great life.

Our shared humanity and wellbeing depend on it”.

When we generously and kindly demonstrate care, respect, and appreciation for the value everyone brings, we can also demonstrate helpfulness and support, through our unconditional willingness to reconnect and reset.

Resulting in an ability to co-create a better sense of belonging and a more optimistic outlook, through enhancing our emotional intelligence. To effectively self-regulation and self-manage the superpowers and strategies required to thrive, flourish and flow, and make transformational changes in the face of relentless uncertainty, disruption, and a chaotic world.

This is the first in a series of three blogs on the theme of reconnecting and resetting, to create, invent and innovate in an increasingly chaotic world. You can also register for our free 45-minute masterclass on Thursday, 25^th August, to discover new ways of re-connecting through the complexity and chaos of dis-connection to create, invent and innovate in the future! Find out more.

Image credit: Pixabay

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Collaborative Design: Involving Users in Development

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Collaborative Design: Involving Users in Development

GUEST POST from Chateau G Pato

In the relentless pursuit of innovation, many organizations still fall prey to a common pitfall: developing products and services in isolation. They invest significant resources in R&D, only to discover, often too late, that their brilliant new offering misses the mark entirely with the very people it’s intended to serve. This isn’t just inefficient; it’s a fundamental misunderstanding of how true value is created in today’s rapidly evolving marketplace.

The answer, as I’ve championed for years, lies in embracing collaborative design. This isn’t just about collecting user feedback at the end of a development cycle; it’s about embedding users – your customers, your employees, your stakeholders – directly into the design process from its earliest stages. It’s about recognizing that the people who will ultimately use your solution possess invaluable insights that no internal team, however brilliant, can fully replicate.

Why Collaborative Design is No Longer Optional

The shift from a product-centric to a human-centric approach is not a trend; it’s an imperative. Digital transformation, increased competition, and heightened customer expectations mean that intuitive, valuable, and delightful user experiences are the bedrock of success. Collaborative design achieves this by:

Reducing Risk: Early user involvement helps identify flaws, unmet needs, and potential pain points long before significant investment is made, saving costly rework and potential failure.
Increasing Adoption & Satisfaction: When users feel a sense of ownership and contribution, they are far more likely to embrace and advocate for the final product, leading to higher customer satisfaction scores and potentially increased market share.
Fostering Innovation: Users often present novel perspectives and unexpected use cases that internal teams might never conceive, leading to truly groundbreaking solutions.
Building Empathy: Direct interaction with users cultivates a deeper understanding of their world, challenges, and aspirations within the development team.
Accelerating Time to Market: By getting it right the first time, or at least closer to right, iterations become more focused, streamlining the development cycle and reducing overall development costs.

Putting Collaborative Design into Practice

So, how do organizations effectively integrate users into their design process? It starts with a mindset shift and then moves into adopting practical methodologies. Critically, selecting a diverse and representative sample of users is vital, and maintaining their engagement through transparent communication and recognizing their contributions ensures long-term commitment.

Empathy Mapping & Persona Creation: Before building anything, deeply understand who your users are. Workshops involving cross-functional teams and actual users can create rich, actionable personas. Modern tools like Miro or FigJam can facilitate these collaborative sessions remotely.
Co-creation Workshops: Bring users directly into brainstorming and ideation sessions. Tools like design thinking workshops, LEGO® Serious Play®, or even simple whiteboard sessions can facilitate this. Encourage a safe space for all ideas.
Prototyping & User Testing: Move beyond static mock-ups. Create low-fidelity prototypes quickly and get them into the hands of users for rapid feedback. Observe their interactions, ask open-ended questions, and iterate. Platforms like Figma or Adobe XD, coupled with user testing services, streamline this process.
Feedback Loops & Iteration: Establish continuous channels for feedback. This isn’t a one-time event; it’s an ongoing dialogue that informs continuous improvement. Agile development methodologies inherently support this iterative, user-centered approach.
Community Building: For ongoing products, foster online communities or user groups where users can share ideas, report issues, and contribute to future roadmaps, effectively becoming extended members of your innovation team.

While challenges like organizational resistance, time constraints, and managing divergent feedback can arise, they are surmountable. Start small, demonstrate early wins, and consistently communicate the tangible benefits of user involvement to build internal champions.

Case Studies in Collaborative Success

Case Study 1: Healthcare.gov (Post-Launch Fixes)

While the initial rollout of Healthcare.gov was famously problematic due to a lack of user-centered design, its subsequent turnaround serves as a powerful testament to collaborative design. After the disastrous launch, a team of tech experts, user experience designers, and government officials worked collaboratively, crucially involving real users and front-line healthcare navigators in iterative redesigns. They simplified workflows, improved navigation, and addressed pain points based on direct user feedback and testing. This collaborative effort, driven by urgent need, transformed a failing system into a functional and widely used platform, demonstrating that even significant missteps can be corrected through a focused, user-centric approach and direct user engagement.

Case Study 2: IDEO and the Shopping Cart

Perhaps one of the most famous examples of collaborative design is IDEO’s redesign of the shopping cart. Instead of just asking people what they wanted, IDEO’s designers observed shoppers, store employees, and even manufacturers interacting with existing carts. They conducted brainstorming sessions with a diverse group, including a former olympic fencer (for agility), a structural engineer, and a materials specialist. They rapidly prototyped dozens of concepts, involving potential users in hands-on testing in simulated retail environments. The result was not just an aesthetically pleasing cart, but one that addressed real-world problems like maneuverability, child safety, and ease of use for both customers and store staff, showcasing the power of diverse perspectives and rapid iteration with constant user involvement.

The Future is Co-Created

In a world where change is the only constant, the ability to adapt and evolve your offerings in lockstep with user needs is paramount. Collaborative design is not just a methodology; it’s a philosophy that empowers organizations to create solutions that are truly desired, truly useful, and ultimately, truly successful. It transforms users from passive consumers into active partners in innovation, forging stronger relationships and building products that not only meet expectations but delight and inspire. The future of innovation isn’t just about what you build, but with whom you build it. Are you ready to invite your users to the table?

Image credit: Dall-E

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