Category Archives: Innovation

Prototyping the Future

Experimenting with Emerging Possibilities

Prototyping the Future

GUEST POST from Chateau G Pato

In the high-stakes game of organizational change, inertia is the silent killer. Leaders often talk about innovation, but they are terrified of the risk associated with committing millions to an unproven concept. This fear traps organizations in a cycle of incrementalism. As a human-centered change and innovation thought leader, I argue that the most powerful antidote to this paralysis is prototyping. Prototyping is not merely a step in a design process; it is a mindset — a strategic, disciplined commitment to experimenting with the future in the present. It is the art of making the unknown tangible, allowing us to fail safely, learn quickly, and dramatically increase our Return on Learning (ROL).

We must shift from an obsession with traditional ROI (Return on Investment), which punishes failure, to prioritizing ROL (Return on Learning), which rewards clarity and speed. Prototyping the future requires moving from a culture obsessed with detailed planning to one that values informed iteration. It means creating low-fidelity, high-impact simulations of emerging possibilities — be it a new product, a process, or an entirely new business model. This commitment to creating fast, disposable versions of the future dramatically lowers the psychological cost of failure, fostering the psychological safety necessary for true breakthrough innovation. Whether it’s a cardboard model, a basic wireframe, or an immersive Virtual Reality (VR) simulation, the goal is to maximize the learning extracted per dollar spent.

The Three Imperatives of Strategic Prototyping

To successfully prototype the future, organizations must focus on three core strategic imperatives that accelerate learning and reduce risk:

1. De-Risking the Unknown with Speed: The primary function of a prototype is to identify and test the riskiest assumption in an emerging idea. It must be fast, cheap, and disposable. We aim to fail quickly and often at the conceptual stage, saving significant time and capital that would otherwise be wasted on building a perfect solution for the wrong problem.
2. Generating Empathy Through Tangibility: Abstract ideas are difficult for stakeholders and customers to critique meaningfully. A prototype — whether physical or digital (e.g., an Augmented Reality model) —forces interaction. This human interaction generates deep empathy and reveals hidden needs, emotional reactions, and critical user friction points that no spreadsheet or survey can capture.
3. Creating a Shared Vision: The future is difficult to discuss because everyone imagines it differently. A prototype serves as a Shared Artifact — a concrete, singular point of reference around which a team, and the entire organization, can align their vision, critique constructively, and unify their efforts. This speeds up decision-making and aligns cross-functional silos.

“Don’t fall in love with your first idea. Fall in love with the clarity your first prototype creates.” — Braden Kelley

Case Study 1: The IDEO Shopping Cart – Prototyping the Experience

The Challenge:

The design firm IDEO was challenged by a major grocery chain to redesign the common supermarket shopping cart. The initial, narrow focus was on engineering and durability, which would have resulted in only incremental changes.

The Prototyping Solution:

IDEO’s human-centered approach started not with engineering, but with experiential prototypes. The team quickly built several low-fidelity models using rudimentary materials (duct tape, bins, children’s seats) to test radically different concepts — like a cart with a built-in calculator or one with better maneuverability. They took these rough models into the grocery store for real-time testing, observing customer and employee interaction and failure points.

The Innovation Impact:

By prototyping the user experience rather than the final product, IDEO discovered critical, unarticulated needs—like improved maneuverability and safer child seating—that led to fundamental design shifts. The process proved that fast, visual, and highly interactive prototyping is the most efficient way to unlock breakthrough innovation by placing the human at the center of the learning loop.

Case Study 2: Amazon’s “Working Backwards” – Prototyping the Document

The Challenge:

Amazon, known for its high-velocity innovation, needed a mechanism to ensure that product teams were building things customers actually wanted and that ideas were vetted quickly without expensive software development.

The Prototyping Solution:

Amazon formalized a process called “Working Backwards,” which uses a document-based prototype. Before a single line of code is written, a team must write a Press Release (PR) announcing the finished product to the world. The PR is a one-page, customer-centric narrative explaining the product’s benefit, the problem it solves, and its release date. Accompanying the PR is a detailed FAQ and mock Customer Reviews.

The Innovation Impact:

This simple, text-based prototype forces immediate clarity and user focus. Writing the press release first ensures the team can articulate the customer value proposition before spending any engineering time. If the PR isn’t compelling, the idea is instantly shelved or iterated upon. This low-fidelity, high-discipline prototyping method de-risks multi-million-dollar projects by ensuring the idea is sound and clearly focused on the human need before the execution even begins. It is the ultimate example of prototyping the communication and the value proposition.

Conclusion: Leading with Iteration and ROL

Prototyping the future is the most responsible way to lead change. It replaces the paralyzing certainty of the five-year plan with the agile confidence of constant, low-cost learning. Leaders must create the cultural conditions for this to thrive: namely, by celebrating fast learning and treating failed prototypes as valuable data points, thereby building an organization defined by high Psychological Safety and high ROL.

The innovation landscape moves too fast for slow, secretive, and large-scale commitments. By adopting the three imperatives—speed, empathy generation, and shared vision creation—through prototyping, you ensure that your organization remains perpetually adaptive.

“Stop trying to predict the future. Start building disposable versions of it.” — Braden Kelley

That is the definitive strategy for unlocking continuous, human-centered innovation.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

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Things I Occasionally Forget

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Things I Occasionally Forget

GUEST POST from Mike Shipulski

Clean-sheet designs are fun, right up until they don’t launch.

When you feel the urge to do a clean-sheet design, go home early.

When you don’t know how to make it better, make it worse and do the opposite.

Without trying, there is no way to know if it will work.

Trying sometimes feels like dying.

But without trying, nothing changes.

Agreement is important, but only after the critical decision has been made.

When there’s 100% agreement, you waited too long to make the decision.

When it’s unclear who the customer is, ask “Whose problem will be solved?”

When the value proposition is unclear, ask ‘What problem will be solved?”

When your technology becomes mature, no one wants to believe it.

When everyone believes the technology is mature, you should have started working on the new technology four years ago.

If your projects are slow, blame your decision-making processes.

Two of the most important decisions: which projects to start and which to stop.

All the action happens at the interfaces, but that’s also where two spans of control come together and chafe.

If you want to understand your silos and why they don’t play nicely together, look at the organizational chart.

When a company starts up, the product sets the organizational structure.

Then, once a company is mature, the organizational structure constrains the product.

At the early stages of a project, there’s a lot of uncertainty.

And once the project is complete, there’s a lot of uncertainty.

Image credit: Pixabay

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Bringing Your Innovation to Life

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The Power of Visual Storytelling

Bringing Your Innovation to Life

GUEST POST from Chateau G Pato

We live in an age defined by complexity and clutter. Revolutionary ideas, transformative products, and critical organizational changes often fail—not because the innovation itself is flawed, but because the story of the innovation is invisible. As a human-centered change and innovation thought leader, I contend that in a world saturated with information, the ability to communicate impact is as vital as the ability to create it. The future of influence belongs to those who master Visual Storytelling: the strategic use of imagery, data visualization, and narrative to connect abstract concepts to human emotion and tangible benefit. This is how you bring your innovation to life, making it understandable, memorable, and — most importantly — adoptable.

Visual storytelling is far more than marketing; it’s a human-centered design principle applied to communication. Our brains process visuals 60,000 times faster than text, and we are wired to remember stories and images over lists of features or bullet points. For innovators, this means moving beyond verbose white papers and dense slide decks. It means finding the single, compelling image, the three-second animation, or the simple diagram that instantly conveys the user’s journey, the ‘before and after,’ or the strategic shift. This capability is the essential bridge between the R&D lab and the customer’s mind, transforming complex ideas into intuitive understanding.

The Three Pillars of Innovation Storytelling

Effective visual storytelling in innovation rests on three psychological pillars designed to drive adoption and overcome the innate human resistance to change:

1. The Empathy Shot (The ‘Before’): Start by vividly illustrating the pain point or the broken process that the innovation solves. This establishes relevance by showing the current, difficult human reality. A picture of a frustrated user or a diagram of an inefficient, tangled process creates immediate emotional connection and validation.
2. The Clarity Bridge (The ‘How’): Use simple visualizations—such as journey maps, flowcharts, or metaphors—to demystify the complexity. This reduces the cognitive load required to understand the innovation. If your innovation is AI, show a graphic of data flow, not a list of algorithms. If it’s a process change, show the old spaghetti diagram next to the clean, new highway.
3. The Vision Anchor (The ‘After’): Conclude with a powerful visual depiction of the positive, human-centered outcome. This isn’t just a picture of the product; it’s a visual of the impact — the delighted customer, the streamlined workplace, or the saved time. This anchor provides the emotional payoff and fuels motivation for change.

“An innovation explained in 100 words is often forgotten. An innovation shown in one powerful visual is instantly understood.” — Braden Kelley

Case Study 1: Google’s Self-Driving Cars – Visualizing Safety and Trust

The Challenge:

Introducing autonomous vehicle technology requires overcoming profound human fear: handing over control to an unseen computer. The complexity of the software and the catastrophic risk associated with failure made verbal assurances insufficient.

The Visual Storytelling Solution:

Waymo (Google’s self-driving division) tackled this by prioritizing radical visual transparency. Their early communications focused heavily on videos and internal dashboard screens showing the vehicle’s real-time perception. Viewers saw a digital overlay of lines, colors, and boxes representing every cyclist, pedestrian, speed limit sign, and potential hazard. This provided a compelling visual metaphor for the AI’s hyper-awareness, essentially letting the viewer ‘look through the car’s digital eyes.’

The Innovation Impact:

This simple visual strategy demystified the technology and built algorithmic trust. By demonstrating, frame-by-frame, that the car ‘sees’ far more reliably than a human, they used visual storytelling to translate complex machine learning data into an understandable human concept: safety. This allowed regulators, partners, and the public to emotionally process and begin accepting the innovation much faster than if they had only read engineering statistics.

Case Study 2: Airbnb’s Storyboarding – Aligning Product and Service

The Challenge:

Early on, Airbnb’s service was inconsistent. They realized they weren’t just selling a transaction (a place to sleep); they were selling a high-quality human experience. The challenge was aligning their distributed workforce and millions of hosts on what that ideal experience looked and felt like.

The Visual Storytelling Solution:

Airbnb co-founder Joe Gebbia famously used storyboarding — a simple, analog, sequential visual narrative—to map the entire customer journey, from search to checkout. One famous early storyboard was the “A-Team” story, which visually detailed a host preparing for a guest and the guest’s delightful arrival. These simple, hand-drawn visuals didn’t just document the current process; they illustrated the aspirational emotional journey the company wanted to deliver.

The Innovation Impact:

These storyboards became the central communication tool for every team—product designers, customer service, and marketing. They provided an unambiguous, visual definition of quality and purpose. By aligning the organization around a shared visual narrative of the ideal host and guest experience, they focused all innovation efforts on removing friction points in those specific moments. This clarity was instrumental in scaling their quality standards and transforming their platform from a novelty into a trusted, experience-driven brand.

Conclusion: The Visual Imperative

In the end, innovation is a human endeavor. If your revolutionary idea cannot be instantly grasped and emotionally processed, it will be delayed, diluted, or dismissed. Leaders must invest heavily in Visual Fluency within their organizations—not just hiring graphic designers, but teaching every employee, from the CEO to the engineer, to think and communicate in visuals.

The future of effective change relies on your ability to make the intangible tangible. By mastering the art of the empathy shot, the clarity bridge, and the vision anchor, you move your innovation out of the laboratory and into the lives of your customers. Stop describing your innovation. Start showing its impact. That is the definitive strategy for bringing your best ideas to life and ensuring they achieve the scale they deserve.

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Effective Facilitation for All

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How Leadership Fundamentals Benefit Everyone

Effective Facilitation for All

GUEST POST from Douglas Ferguson

Effective facilitation isn’t limited to the inner workings of staff meetings. True facilitation goes beyond simply setting an agenda: it’s a mindset, framework, and way of being.

Excellent facilitators know how to get the best out of their teams and design conversations that are innovative, exciting, and productive.

In this article, we explore how the fundamentals of facilitation affect an organization in the following topics:

Leading with Great Expectations
Effective Facilitation for Everyone
Facilitation with a Purpose

Leading with Great Expectations

At its core, great facilitation is an engaging conversation. In practicing effective facilitation, leaders make sure all communication is as clear and thoughtful as possible. Facilitators can begin this conversation by intentionally setting their expectations with all stakeholders in every conversation, meeting, and project.

Often, meetings end with attendees unaware of their colleagues’ and leaders’ expectations. By focusing on effective facilitation, leaders can identify and communicate their expectations as well as the expectations of everyone else in the room.

Consider the following facilitation fundamentals when identifying others’ expectations and needs ahead of a meeting:

Personal Preparation

Preparation is essential for any form of facilitation. Whether you’re leading a meeting or heading up a project, participants expect you to come prepared. Demonstrate proper facilitation techniques by preparing to be physically, emotionally, and mentally ready for your presentation.

Practice

Practice is the next step in proper facilitation. In practicing, you’ll be able to review your process and identify any areas needed for adjustment. Moreover, practicing will help you visualize your upcoming session, anticipate problems, and prepare alternative plans should something go wrong.

Process

Effortless facilitation follows a seamless process designed specifically for your audience. Facilitators have a variety of processes to choose from, including strategic planning, problem-solving, decision-making, and more.

Place

Your physical or virtual environment plays an important role in your facilitation ventures. It’s essential to be as intentional as possible in selecting the space for your next session. Consider the requirements for a space, such as the size of the room, what equipment is needed, and any other elements that may affect the flow of your meeting.

Purpose

The purpose may be the single most important component of effective facilitation. Your purpose will outline the end goal of a meeting and will communicate why the session is taking place.

Perspective

Perspective is as essential to effective facilitation as the purpose. Your perspective allows you to contextualize the goals, mission, vision, and purpose of your meeting.

Product

As effective facilitation hinges on meeting with a purpose, understanding what that purpose will produce is just as important. Consider what deliverables should be created by the end of a project, meeting, or conversation. Additionally, be sure to define the most important goals and actionable steps required to achieve them.

People

Facilitate with intention by identifying who should be in attendance. Learn more about each participant by researching the bias, potential barriers, and preconceived ideas that they may bring to each meeting. Likewise, be sure to highlight their strengths to further assess how they can be an asset in your conversation.

Effective Facilitation for Everyone

Integrating effective facilitation skills and techniques goes far beyond the walls of a meeting. A facilitative approach to leadership zeroes in on the positives of leading an active and engaged group. Facilitation techniques such as active listening and encouragement work to stimulate participative group conversation and collaboration.

Every member of an organization can benefit from the power of facilitative leadership. Leaders that demonstrate and embody proper facilitation skills can impart these practices to their employees.

Facilitation techniques benefit employees in the following ways:

1. Fostering Collaboration and Learning

Facilitation skills are essential in encouraging an environment of collaboration and learning. Encouraging team members to look at a situation from a different perspective, consider new solutions, and understand how to bring the best out of each other will result in the most productive experiences.

In creating a culture of learning, leaders should take the time to learn from their teams as well. Giving your employees a platform to offer their own insights is the best way to invite them into this collaborative process of co-creating learning.

2. Getting More From Meeting Attendees

As employees adopt the elements of effective facilitation, they’ll bring more of their skills, focus, and energy to each meeting. Equipped with the skills to act as influencers amongst their peers, each employee will become an active participant in the meeting, encouraging each other to make the most out of their time together.

3. Improving Productivity

As team members work together on various projects, effective facilitation skills allow them to move forward in the most productive, cost-effective, and timely manner. When employees incorporate their finely-honed facilitation skills, they work together efficiently, converse productively, and solve problems effectively. Ultimately, facilitation fundamentals allow everyone from team members to management to make the most of their time at work.

4. Boosting Group Dynamics

Incorporating effective facilitation skills helps improve group dynamics as well. All team members benefit from improved communication strategies, both in and out of the structured setting of meetings. These strategies allow all participants to better express their thoughts, opinions, and concerns as they work together to achieve a common goal.

Teams that invest in developing their communication skills are likely to retain the best employees. Statistics show that organizations that practice strong communication skills experience 50% less attrition overall.

5. Encouraging Active Participation

While effective facilitation is often considered from a leadership perspective, it is also an excellent catalyst in driving employee participation. Oftentimes, team members don’t feel comfortable enough to share their true opinions in a meeting. Moreover, they tend to bring the bare minimum to the workplace if they don’t feel as though their participation, efforts, and insights are valued.

Organizations that champion effective facilitation as part of their company culture are actively shaping an environment that makes employees feel as though they are truly part of their team. Feeling this sense of psychological safety allows all stakeholders to feel comfortable enough to put their all into their work.

6. Encouraging Team Competency

Leaders that excel in facilitation techniques are able to engender a sense of self-efficacy in their team. Oftentimes, leaders fail to go beyond methods of coaching to help their team members understand and internalize pertinent information. Effective facilitation helps to bridge the gap of competency in an organization.

Leaders must encourage team members on the path toward true competency. This approach to facilitation is essential to incorporate a culture where facilitation skills are easily transferable.

Lauren Green, Executive Director of Dancing with Markers, shares that the path to competency starts with meeting employees where they are:

“First, you’re unconsciously incompetent. You’re unconscious. And then you become aware [of] your incompetence, and then you’re consciously competent. And then you start to grow your skills. So then you’re consciously competent. And then when you don’t have to think about it anymore, then you’re unconsciously competent.”

Facilitation with a Purpose

Just as the purpose is a powerful tool in leading a meeting, it’s also essential in building effective facilitation skills in others. Intentionally investing in facilitation training allows organizations the opportunity to teach, practice, and embody the structured techniques of effective facilitation.

The nature of effective facilitation is that nothing can take place without purpose. From managing meetings to running projects, leading with the fundamentals of facilitation helps every facet of an organization run smoothly.

Lead with purpose by focusing on the following effective facilitation practices:

Listening first and speaking second
Leading with effective communication
Managing time and tracking deadlines
Asking intentional questions
Inviting others to engage
Creating a focused and psychologically safe environment
Providing unbiased objectivity
Acting as a decider in group discussions

Effective facilitation benefits everyone, whether you’re leading a meeting or encouraging employees to take their leadership skills to the next level. At Voltage Control, we help leaders and teams harness the power of facilitation. Contact us to learn how to apply these fundamentals to your organization.

Article originally published on VoltageControl.com

Image credit: Pexels

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Transparency in Innovation

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Why Openness Builds Trust

Transparency in Innovation

GUEST POST from Art Inteligencia

For too long, the default stance of innovation has been one of secrecy. Organizations have operated under the assumption that competitive advantage is best preserved by erecting walls of intellectual property and treating consumers as passive recipients of finished products. This closed model, built on proprietary control, is fundamentally incompatible with the demands of the modern, interconnected world. The fear is palpable: If we show our hand, a competitor will steal our core idea. But as a human-centered change and innovation thought leader, I argue that this fear is misplaced. The single most critical, non-technical factor separating resilient market leaders from fragile incumbents is Transparency. Innovation thrives in the open, and in today’s economy, strategic openness is the foundation of trust.

Transparency in innovation means proactively sharing the why, the how, and the results of your creative endeavors. It involves exposing your development process, admitting to failures, disclosing the data you use, and inviting external scrutiny. This requires a courageous shift in mindset, transforming the consumer from a passive buyer into an engaged partner. This shift creates a powerful, self-correcting feedback loop of trust that accelerates quality, anticipates ethical pitfalls, and builds a powerful, resilient community around your brand, making the entire organization more anti-fragile.

The Three Dividends of Transparent Innovation

Adopting transparency is not a moral obligation; it is a superior business strategy — a Hybrid Competitive Advantage — that delivers three quantifiable dividends:

1. Enhanced Integrity and Algorithmic Resilience: By exposing your processes, you invite ethical audit. This is paramount in the age of AI. Algorithmic Transparency — explaining how a machine learning model arrived at a decision — is vital for regulatory compliance and public acceptance. Openness forces integrity, catching unintended biases or data misuse before they become a public crisis. This proactive ethical diligence shields the brand from future reputational damage.
2. Accelerated Improvement via Feedback: When you share prototypes or development roadmaps early, you don’t just get passive validation; you gain immediate, diverse, and high-quality feedback. The community effectively becomes an unpaid, global testing and quality assurance team, vastly accelerating the iterative cycle and ensuring the final product is truly human-centered. This speed is IP protection in itself.
3. Deepened Stakeholder Trust: In an era of rampant skepticism, consumers, investors, and employees value authenticity above all. Transparency serves as a powerful signal of confidence and honesty. It communicates: “We believe in what we are doing enough to show you the messy middle.” This conviction translates directly into loyalty and a willingness to forgive inevitable missteps, leading to higher customer lifetime value (CLV).

“Secrecy guards your vulnerability; Transparency guards your resilience. The choice is between short-term control and long-term trust.”

Case Study 1: Buffer – Radical Transparency in Operational Innovation

The Challenge:

Buffer, a social media management company, operated in a crowded, competitive market where secrecy around funding and operational decisions was the norm. The challenge was finding a non-technical way to stand out and build extraordinary trust with employees and customers.

The Transparent Solution:

Buffer embraced Radical Transparency as its core operating principle. They went far beyond standard innovation disclosure, sharing sensitive company data like their public salary formula, financial health (revenue, expenses, funding), and detailed decision-making frameworks. For product innovation, this meant openly discussing the trade-offs and constraints that shaped their roadmap, explaining why one feature was prioritized over another and how resources were allocated.

The Trust-Driven Impact:

This openness fostered deep trust, leading to extremely high employee engagement and low attrition. Externally, it positioned Buffer as an ethical, reliable partner. Customers became deeply committed not just to the tool, but to the company’s values, proving that sharing sensitive operational data—the ultimate act of transparency—can be a powerful, non-replicable competitive advantage that builds profound organizational resilience.

Case Study 2: Patagonia – Transparency in the Value Chain and Impact

The Challenge:

As a global apparel company, Patagonia faces immense complexity in its supply chain, making it difficult to guarantee that every fiber and factory meets its stringent environmental and labor standards. The pressure for perfect, unquestionable sustainability is practically unattainable.

The Transparent Solution:

Patagonia chooses not to hide its complexity but to expose it through Impact Transparency, most notably with its Footprint Chronicles. This online resource publicly details the environmental and social impact of every product, from raw material extraction to final delivery. This includes disclosing manufacturing locations and, crucially, admitting to shortcomings where materials or processes do not yet meet ideal standards. They use transparency not as a claim of perfection, but as a commitment to innovation and improvement, often inviting customers to join the journey.

The Trust-Driven Impact:

By being honest about the “messy middle” of their value chain, Patagonia has earned exceptional trust and loyalty. Consumers trust the brand not because it claims perfection, but because it is willing to disclose its imperfections and actively work to fix them. This transparency drives purchasing decisions, allows Patagonia to command a price premium, and ensures that their innovation efforts—such as switching to regenerative materials—are seen as genuine commitments, not just superficial marketing.

The New Mandate: Leading with Proactive Openness

The age of opaque innovation is over. Today, secrecy is interpreted not as strategic prudence, but as a lack of confidence or, worse, something to hide. Trust, the most valuable currency in business, is earned through exposure and vulnerability.

Leaders must therefore champion a culture of Proactive Transparency. This means designing innovation processes where ethical disclosure, early feedback loops, and open communication about both success and failure are default settings. By opening your innovation process—sharing the data, revealing the constraints, and celebrating the collective effort — you not only build a better product faster, but you forge an unbreakable bond of trust with your employees, partners, and customers. Transparency is not just good for people; it’s essential for modern, resilient innovation.

Extra Extra: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Flickr

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Imagine Your Next

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Planning for the Future!

Imagine Your Next

GUEST POST from Teresa Spangler

“Our imagination is the only limit to what we can hope to have in the future.” – Charles Kettering

The line between humans and machines is blurring by the day. The future, as we know it today may be tomorrow’s history book; with our exponential technological advancement in fields like Artificial Intelligence (AI), robotics, automation etc., there will come a time when machine intelligence could exceed human capabilities to an extent that would require us to contemplate on how this might affect society for better or worse.

The question of whether AI can take over has been at the forefront among futurists ever since computers began matching human abilities—albeit not entirely replacing them just yet! Although no one knows what lies ahead for humanity, these advancements are certainly going bring changes in every sphere from socioeconomics all the way up to space exploration.

So how best can we do future planning with so many priorities sitting on our day-to-day plates? Here is a simple exercise you and your organization can use to get imaginative about your future and design the best possible outcomes you desire.

In order to formulate the best possible outcomes for your organization, you need to get imaginative and plan. One way of doing this is by looking 10 years into the future! Can you predict what the future will look like in 10 years? Probably not. But, with a little time and creativity, we can get close!

Using this first strategy that may help you started planning a possible future.

Exercise:

Look forward 10 years

Divide a wall, white board or use a conference table into two sections

Doom– most negative possible outcomes that could happen

Boom– most positive possible outcomes that could happen

Considerations in your scenarios:

How will the world be impacted?

How will humanity be impacted?

How will your company be impacted?

How will you personally be impacted?

How did each of the above contribute to these scenarios?

+ Any other points you feel need to be considered

Using sticky notes

Write as many worse possible outcomes as the team can imagine
Write as many of the best possible outcome you can imagine impacting the world and humans positively.

Have each person contributing to craft a mini story of each scenario as if it’s happened already with as much detail as possible. Each person read out their mini story and collectivity design one story scenario from everyone’s input.

Now you have two possible future worlds one worst case and one best case.

Now for the planning:

Take the best case and reimagine your vision and mission as a company. What products, technologies, services, solutions will you have (no barriers! Imagine anything is possible)?

What roles will you have, what skills will everyone have, what does the organization look like, how have your customers and their needs changed?

This is not a one-hour or one-day exercise. The idea of designing the future is ongoing.

In the future, humans will coexist with machines.

The question is: how?

What do you think about this and what are your thoughts on adapting to it now?

How does company’s products change in relation to human-machine relationships or interactions reflected by technology usage habits of today’s youth who grew up using smartphones from an early age they can type faster than 5 WPM typing speed?

Consider the possibilities!

Let us help you start your journey into the future. We’d love to help!

Request our free two-hour facilitated workshop and see what you come up with!

Image credit: Pixabay

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Open Source Innovation is Sharing for Greater Impact

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Open Source Innovation is Sharing for Greater Impact

GUEST POST from Art Inteligencia

For decades, the competitive landscape has been dominated by a zero-sum mentality: innovation was a tightly guarded secret, proprietary technology was the ultimate moat, and intellectual property was a weapon. But as a human-centered change and innovation thought leader, I argue that this closed-loop model is becoming increasingly obsolete in a world defined by exponential complexity and interconnected challenges. The future belongs to a more expansive, collaborative paradigm: Open Source Innovation. This isn’t just a technical methodology for software development; it’s a profound strategic philosophy that leverages collective intelligence, accelerates problem-solving, and cultivates an ecosystem of shared value. It’s about moving from a mindset of hoarding knowledge to one of sharing for greater impact, proving that when you give away your best ideas, you often get something far more valuable in return.

The core principle of open source innovation is simple yet radical: by making certain intellectual assets (code, designs, data, research) freely available for others to use, modify, and distribute, you tap into a global network of talent and creativity that far surpasses the capacity of any single organization. This collaborative ecosystem drives faster iteration, more robust solutions, and greater societal benefit. The perceived “loss” of proprietary control is vastly outweighed by the gains in adoption, collective improvement, and the establishment of industry standards. It’s a human-centered approach to problem-solving, built on trust, transparency, and a shared belief that many minds are better than one, especially when tackling grand challenges.

The Strategic Imperatives of Open Source Innovation

Embracing open source innovation requires a significant shift in corporate culture and strategy. It’s about strategically deciding *what* to open and *how* to engage with the community:

1. De-Risking and Acceleration: By exposing nascent ideas or foundational technologies to a wider community, you gain diverse perspectives, catch bugs faster, and accelerate development cycles. The collective scrutiny and contribution dramatically de-risk the innovation process.
2. Building Ecosystems and Standards: Open sourcing foundational technologies can establish them as industry standards, creating network effects that benefit everyone, including the original contributor. It fosters a collaborative ecosystem that attracts talent and partners.
3. Enhancing Trust and Transparency: In an era of increasing skepticism, open source demonstrates a commitment to transparency and community. It builds trust by showing a willingness to share, inviting external review and collaboration.
4. Focusing on Higher-Value Activities: By open-sourcing non-differentiating “commodity” components, organizations can free up internal resources to focus on proprietary innovations that truly create unique value and competitive advantage.

“True innovation is not found in guarding secrets, but in inspiring shared discovery. Open source is the engine of collective genius.” — Braden Kelley

Case Study 1: Linux – The OS Built by the World

The Challenge:

In the early days of personal computing, operating systems were proprietary, expensive, and controlled by a few large corporations. This limited access, stunted innovation, and created vendor lock-in. The challenge was to create a robust, reliable, and accessible operating system that could compete with commercial giants without the resources of a corporate entity.

The Open Source Solution:

In 1991, Linus Torvalds released the initial version of the Linux kernel under an open-source license. This simple act invited developers worldwide to contribute, audit, and improve the code. What started as a personal project rapidly evolved into a global collaborative effort, harnessing the collective genius of thousands of programmers. The open development model allowed for:

Rapid Iteration: Bugs were found and fixed faster, and new features were integrated at an unprecedented pace.
Community Ownership: Developers felt a deep sense of ownership, driving unparalleled commitment and quality.
Unprecedented Customization: The open nature allowed Linux to be adapted for an incredible array of devices, from supercomputers to smartphones (Android is built on a Linux kernel).

The Human-Centered Result:

Linux fundamentally reshaped the technology landscape. It provided a powerful, free, and incredibly flexible operating system that became the backbone of the internet, enterprise servers, and mobile devices. It democratized access to powerful computing, fostering an explosion of innovation that would have been impossible under a proprietary model. Linux is the ultimate testament to the power of shared intellectual capital, proving that collective endeavor can create solutions far more robust and impactful than any single corporate entity.

Case Study 2: Arduino – Democratizing Hardware Innovation

The Challenge:

Microcontroller platforms, essential for building electronic prototypes and interactive objects, were traditionally complex, expensive, and geared towards professional engineers. This created a high barrier to entry for artists, designers, educators, and hobbyists who wanted to innovate with hardware.

The Open Source Solution:

In 2005, the Arduino project was launched, offering an open-source hardware and software platform. The physical circuit boards (hardware schematics) and the integrated development environment (software) were made freely available under open licenses. This meant anyone could build their own Arduino board, modify its software, or create extensions. This open approach led to:

Massive Accessibility: Lower cost and simpler programming made electronics accessible to a non-expert audience.
Explosive Innovation: A global community emerged, sharing thousands of projects, tutorials, and libraries, collectively innovating on the platform far beyond what a single company could achieve.
Educational Impact: Arduino became a staple in STEM education, teaching foundational principles of coding and electronics.

The Human-Centered Result:

Arduino revolutionized the maker movement and democratized access to hardware innovation. It empowered countless individuals to turn their ideas into tangible prototypes, leading to everything from home automation systems to interactive art installations and educational robots. By choosing an open-source model, Arduino didn’t just sell products; it built a vibrant ecosystem of creators and learners, proving that sharing foundational technology can unlock exponential human creativity and societal impact.

Conclusion: The Future is Collaborative, Not Proprietary

The lessons from open source are clear: in an increasingly complex world, no single organization holds a monopoly on good ideas or the talent to execute them. The greatest innovations often emerge from the intersections of diverse perspectives and collaborative efforts. Open source innovation is not about altruism alone; it is a powerful strategic choice that fosters speed, resilience, and an unprecedented capacity for solving shared challenges.

Leaders must actively explore how to strategically embrace open source principles—whether by contributing to existing projects, open-sourcing internal non-core technologies, or fostering a culture of internal transparency. By moving beyond a mindset of proprietary hoarding to one of strategic sharing, organizations can tap into the collective genius of the world, driving greater impact, building stronger ecosystems, and ultimately, ensuring a more innovative and collaborative future for all.

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Metrics for Purpose-Driven Innovation

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Measuring What Matters

Metrics for Purpose-Driven Innovation

GUEST POST from Art Inteligencia

In the innovation world, we often fall into the trap of measuring what is easy, not what is essential. We celebrate vanity metrics—the number of patents filed, the size of the R&D budget, or the raw number of ideas generated—while the true measures of impact, those tied to human value and organizational purpose, remain stubbornly abstract. As a human-centered change and innovation thought leader, I am here to argue that the way we measure innovation fundamentally dictates the kind of innovation we pursue. If your metrics are focused solely on short-term financial returns, you will stifle the kind of purpose-driven, deeply impactful innovation that drives long-term success and true societal change. Measuring what matters means placing human outcomes at the heart of your data strategy.

Purpose-driven innovation requires a shift from Output Metrics (e.g., number of projects launched, revenue from new products) to Outcome Metrics (e.g., reduction in customer effort, improvement in employee well-being, quantifiable social impact). The goal is to create a holistic measurement system that tracks not just the financial success of an innovation, but its measurable contribution to the company’s stated mission and its impact on the people it serves. This is about establishing a direct, measurable link between your innovation efforts and your commitment to a future that is not just more profitable, but more human-centered.

The Purpose-Driven Metrics Framework

To accurately measure purpose-driven innovation, leaders must look beyond the balance sheet and adopt a three-tiered framework that captures the human, organizational, and strategic value being created:

1. Human Impact Metrics (The “Heart”): These metrics quantify the change in user and employee experience. They are the strongest signal of purpose alignment. Examples include:
- Customer Effort Score (CES): Did the innovation make the customer’s life measurably easier?
- Well-being Index: How did the innovation impact employee stress, engagement, or capacity for deep work?
- Reduction in Friction: Quantifying the time or steps saved for the user/employee.
2. Learning & Agility Metrics (The “Mind”): These metrics track the efficiency and intelligence of the innovation pipeline itself, rewarding the behaviors that drive continuous change. Examples include:
- Failure Rate of Experiments: A *healthy* failure rate (e.g., 7 out of 10 ideas fail) shows the team is taking enough risks.
- Cycle Time Reduction: The time elapsed from ideation to testing.
- Innovation Literacy Score: A measure of how well employees understand and engage with the innovation process.
3. Purpose Alignment Metrics (The “Mission”): These metrics link innovation directly to the organization’s greater purpose, often encompassing Environmental, Social, and Governance (ESG) factors. Examples include:
- Resource Efficiency: Reduction in waste, water, or energy use per unit of output.
- Inclusion Score: Percentage of new products/services designed to explicitly serve previously underserved communities.
- Social Value Creation (SVC): A quantifiable measure of positive social impact tied to the innovation’s core function.

“What you measure is what you become. Measure only money, and you’ll create a short-sighted organization. Measure purpose, and you’ll create a resilient future.”

Case Study 1: Patagonia – Measuring Environmental Footprint as a Core Metric

The Challenge:

For decades, Patagonia’s core mission has been “Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.” The challenge was how to measure the success of innovation—a new jacket, a revised supply chain—against this specific purpose, rather than just against sales figures.

The Purpose-Driven Solution:

Patagonia innovated its measurement system by making environmental and social impact metrics non-negotiable in the product development lifecycle. They treat their Footprint Chronicles — a detailed public record of the environmental and social impact of their products, from raw material to delivery — as a core innovation metric. For any new product or material, the innovation team is primarily measured on metrics such as:

Percentage of Recycled Content: Did the innovation increase the use of recycled or regenerative materials?
Reduction in Water/Energy Use: Did the new manufacturing process measurably decrease resource intensity?
Fair Trade Certification: Is the innovation elevating the social standard of the supply chain?

The financial success of the product is a secondary, supportive metric. The primary goal is to minimize environmental harm, making purpose the leading indicator for investment.

The Human-Centered Result:

By prioritizing Purpose Alignment Metrics, Patagonia consistently drives innovations like the use of recycled polyester, organic cotton, and radical supply chain transparency. This strategic alignment has fostered fierce customer loyalty and premium pricing, proving that measuring and achieving purpose is the most effective path to enduring financial success.

Case Study 2: Microsoft – Quantifying AI’s Impact on Employee Productivity and Well-being

The Challenge:

Microsoft’s massive investment in AI and tools like Copilot threatened to fall into the classic trap of only measuring adoption or revenue. The true innovation challenge was demonstrating that AI didn’t just automate tasks, but measurably improved the human experience of work — making employees more creative, more focused, and less burdened by “digital debt.”

The Purpose-Driven Solution:

Microsoft developed sophisticated Learning & Agility and Human Impact Metrics to quantify the value of AI in a human-centered way. They moved beyond simple usage rates to metrics like:

Focus Time Recovery: Quantifying the number of uninterrupted work hours AI tools helped to create.
Meeting Load Reduction: Measuring the percentage decrease in unnecessary or redundant meetings.
Cognitive Load Score (in internal studies): Measuring the perceived mental effort required to complete tasks before and after AI integration.

These metrics directly link the technological innovation of AI to the human outcome of enhanced well-being and creativity.

The Human-Centered Result:

By measuring the quality of life improvements, Microsoft ensures its AI innovations are human-centered by design. This strategy allows them to prove that the core value of their technology is not just in efficiency, but in empowering human potential — freeing up time and mental capacity for the uniquely human tasks of judgment, creativity, and empathy. The emphasis on these metrics guides their development teams to optimize for human outcomes, creating a powerful feedback loop for purpose-driven innovation.

Conclusion: The Moral Compass of Measurement

The innovation landscape is complex, but the path to meaningful, resilient growth is clear: Measure your purpose first, and the profits will follow. Your metrics are your moral compass. If you measure only financial return, you will only create financial products. If you measure social impact, employee empowerment, and environmental stewardship, you will create innovations that build a better, more resilient future for everyone.

Leaders must champion this shift, insisting that every new project, product, or pivot carries a dedicated set of Human Impact and Purpose Alignment Metrics. This commitment moves your organization beyond simple performance and into the realm of true significance, proving that the greatest innovations are those that measure and maximize the value they create for humanity.

Image credit: Pexels

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Why Small Teams Kick Ass

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Why Small Teams Kick Ass

GUEST POST from Mike Shipulski

When you want new thinking or rapid progress, create a small team.

When you have a small team, they manage the hand-offs on their own and help each other.

Small teams hold themselves accountable.

With small teams, one member’s problem becomes everyone’s problem in record time.

Small teams can’t work on more than one project at a time because it’s a small team.

And when a small team works on a single project, progress is rapid.

Small teams use their judgment because they have to.

The judgment of small teams is good because they use it often.

On small teams, team members are loyal to each other and set clear expectations.

Small teams coordinate and phase the work as needed.

With small teams, waiting is reduced because the team members see it immediately.

When something breaks, small teams fix it quickly because the breakage is apparent to all.

The tight connections of a small team are magic.

Small teams are fun.

Small teams are effective.

And small teams are powered by trust.

Image credit: Pixabay

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Mindfulness for Mavericks

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Finding Calm in the Chaos of Innovation

Mindfulness for Mavericks - Finding Calm in the Chaos of Innovation

GUEST POST from Art Inteligencia

The world of the innovator — the Maverick — is inherently chaotic. It is defined by relentless speed, constant pivoting, the terror of the unknown, and the inevitable sting of failure. For too long, we have celebrated the myth of the stressed-out, high-octane leader who fuels breakthrough with sheer exhaustion and adrenaline. But this model is not only unsustainable; it is strategically deficient. Exhausted minds make predictable mistakes, miss subtle signals, and react impulsively. As a human-centered change and innovation thought leader, I argue that the single most powerful, yet overlooked, strategic tool for any innovator is Mindfulness — the non-judgmental awareness of the present moment. Mindfulness is not a “soft” wellness trend; it is the hard skill required to cultivate clarity, enhance resilience, and make smarter, more ethical decisions in the face of constant organizational chaos.

Innovation lives in the space between stimulus and response. When an unexpected challenge arises — a competitor’s sudden move, a prototype failure, or a market rejection — the unmindful leader reacts based on fear, bias, or past trauma. The mindful leader, however, creates a brief, intentional pause. This pause is where wisdom resides. It allows them to observe the emotional surge without being hijacked by it, ensuring that their response is strategic and deliberate, not emotional and reactionary. The capacity to be fully present, focused, and non-reactive is, therefore, the core competitive advantage in any fast-moving market. Calm is the new creativity.

Mindfulness as a Strategic Capability

Embedding mindfulness into the innovation culture is not a matter of employee benefit; it is a strategic imperative that directly impacts your bottom line and your capacity for disruptive thought. Here is why it belongs on the strategy table:

Reduces Cognitive Bias: Innovation is plagued by confirmation bias and anchoring bias. Mindfulness trains the brain to observe thoughts, feelings, and assumptions as temporary phenomena, not as absolute truths. This ability to decenter from one’s own immediate judgments is vital for seeing new solutions and avoiding fatal strategic blind spots.
Accelerates Resilience: Failure is oxygen for innovation. Mindfulness equips teams to process setbacks faster. By practicing non-judgmental observation, innovators learn to treat failure not as a personal crisis, but as neutral data — a valuable data point that requires analysis, not anguish. This allows for quicker pivots and less wasted time mourning a failed concept.
Enhances Deep Listening: Human-centered innovation demands empathy. Mindfulness sharpens our ability to listen—not just to the words being said in a user interview, but to the unspoken emotions, the subtle body language, and the unarticulated needs. This deep listening capability is the raw fuel for breakthrough insights.

“The mind is not a vessel to be filled, but a fire to be stoked. Mindfulness is the bellows that focuses the flame.” — Braden Kelley (author of Stoking Your Innovation Bonfire)

Case Study 1: Google’s Search Inside Yourself (SIY) Program – Institutionalizing Calm

The Challenge:

Even at a place like Google, where technical brilliance is abundant, high pressure, rapid scaling, and information overload were creating burnout and hindering effective cross-functional leadership. The challenge was finding a way to enhance emotional intelligence and focus that was rigorous, scientific, and acceptable to a highly analytical culture.

The Mindfulness Solution:

In 2007, Google launched Search Inside Yourself (SIY), a now-famous program pioneered by engineer Chade-Meng Tan. It was a six-week course designed not just for “wellness,” but explicitly to enhance emotional intelligence, self-awareness, and focus through mindfulness training. The program used neurological data and a practical, secular approach to teach engineers and leaders how to manage stress and respond more skillfully to complex workplace situations. By linking mindfulness directly to measurable outcomes like improved collaboration and reduced conflict, the program integrated it as a strategic leadership tool.

The Human-Centered Result:

SIY proved that institutionalizing mindfulness could be scaled, even in the most demanding tech environments. The program fostered a generation of leaders better equipped to handle ambiguity and lead with empathy. It demonstrated that by training the mind to be calm and present, you directly improve the capacity for high-stakes problem-solving and sustainable innovation—making it a core capability, not a peripheral perk.

Case Study 2: Tactical Mindfulness in High-Stakes Environments – The Intentional Pause

The Challenge:

In fields where chaos is the norm—such as emergency medicine, aviation, or high-level tactical operations—decision-making must be instantaneous, precise, and free of panic. A sudden system failure in a cockpit or a rapid-fire sequence of events in a surgical theater demands peak cognitive performance under immense stress. Traditional training focuses on technical checklists, but often fails to address the cognitive breakdown that occurs when fear takes over.

The Mindfulness Solution:

High-reliability organizations, from Navy SEALs to commercial aviation safety experts, increasingly incorporate elements of Tactical Mindfulness into their training. This is not about long meditation sessions; it is about practicing the Intentional Pause. Techniques like “Box Breathing” or a quick “Sensory Scan” (grounding oneself by noting five things they can hear, see, or feel) are used to rapidly interrupt the panic cycle. This returns the prefrontal cortex—the rational decision-making center—to control. The goal is to maximize the time between the chaotic stimulus (e.g., a warning light) and the response, ensuring the action is deliberate and based on training, not terror.

The Human-Centered Result:

This application of mindfulness strips away any lingering stigma and positions it as a non-negotiable performance multiplier. By cultivating the capacity for calm under fire, these professionals significantly reduce error rates. This translates directly to the innovation world: the ability to execute an intentional pause when a major product launch fails, or a critical pivot is required, ensures the team moves from crisis to calculated action with speed and clarity—the very definition of resilient innovation.

Conclusion: The Ultimate Future-Proofing Skill

Mindfulness is the ultimate tool for FutureHacking™. It allows the Maverick to rise above the noise of the market and the internal anxiety of their own ambition, creating the necessary cognitive space to see truly disruptive opportunities. Leaders must recognize that their most powerful asset is the clarity of their team’s attention. By modeling and supporting mindfulness, you are not just offering a pathway to reduced stress; you are building an organization that is inherently more focused, more empathetic, more resilient, and ultimately, more capable of sustainable innovation.

The time has come to stop chasing the next distraction and start prioritizing the depth of your presence. The future of change belongs not to the fastest to react, but to the most skilled at pausing. Find the calm within the chaos, and you will find the answers you seek.

Image credit: Wikimedia Commons

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