Author Archives: Braden Kelley

About Braden Kelley

Braden Kelley is a Human-Centered Experience, Innovation and Transformation consultant at HCL Technologies, a popular innovation speaker, and creator of the FutureHacking™ and Human-Centered Change™ methodologies. He is the author of Stoking Your Innovation Bonfire from John Wiley & Sons and Charting Change (Second Edition) from Palgrave Macmillan. Braden is a US Navy veteran and earned his MBA from top-rated London Business School. Follow him on Linkedin, Twitter, Facebook, or Instagram.

Instinctual Innovation versus Intellectual Innovation

One of the best Twitter names that I’ve come across in the past few years is @ShowerThinker – almost as cool as mine – @innovate. It’s an account for an inventor that makes post-it notes for the shower called Aqua Notes.

This Twitter name captures a well-understood fact – that a lot of great ideas (and ultimately innovations) come to us not from brainstorming, but from the connection to our subconscious that occurs in the shower (or pretty much anywhere else in the bathroom). If so many great ideas come to us when our active mind is elsewhere, then why is such little attention paid to this source of innovation.

A lot has been written about creativity and the brain, left brain vs. right brain thinking, and how often the brain just needs to get out of its own way for creativity to occur as there is no single creative area of the brain.

In my own cuarto de bano moment, I came up with this contrasting phrase to help us frame the conversation – Instinctual Innovation versus Intellectual Innovation.

Intellectual Innovation begins with active efforts to capture and develop ideas using techniques such as brainstorming, greenhousing, etc.

Instinctual Innovation springs forth from a collection of sometimes un-connected information that collects in an individuals brain. Often ideas that form the basis for instinctual innovation rattle around as part of a collection of problems in search of solutions for a long time before emerging.

I’ve created this table to lay out some of the differences:

Instinctual Innovation versus Intellectual Innovation

Innovation has garnered a lot of attention in the press over the past couple of years, and many executives have the word rolling off their tongues quite easily now. In some organizations this has translated into employees being trained to be better intellectual innovators, or into creativity consultants helping stimulate the organization’s intellectual innovation for a particular project.

But much less attention is being paid to instinctual innovation. To build sustainable instinctual innovation you have to train members of your organization to be business innovators. You also need to provide members with a set of clear and actionable innovation goals along with a simple visual framework to decipher them. And, most importantly you have to invest in the organizational change necessary to create a culture of continuous innovation.

Then, and only then, will instinctual innovation be best able to emerge from any part of the organization on its own timeline and integrate with the intellectual innovation that is also going on at the same time.

Intellectual innovation can help drive the short-term growth of an organization. But, when combined with instinctual innovation, the two together can create an innovation engine to power the organization now and into the future.

What do you think?

Build a Common Language of Innovation

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Innovation Quotes of the Day – May 21, 2012


“Companies do not fall primarily because of what the world does to them or because of how the world changes around them. They fall first and foremost because of what they do to themselves.”

– Jim Collins


“To innovate continuously, you need to be open to receiving great ideas from anywhere in the company, and must have systems and processes to manage idea gathering, evaluation, and development. Often this requires a financial and personnel investment.”

– Braden Kelley


“Somehow I can’t believe there aren’t many heights that can’t be scaled by one who knows the secret of making dreams come true. This special secret can be summarized in four C’s. They are Curiosity, Confidence, Courage, and Constancy, and the greatest of these is Confidence.”

– Walt Disney


What are some of your favorite innovation quotes?

Add one or more to the comments, listing the quote and who said it, and I’ll share the best of the submissions as future innovation quotes of the day!

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

You Cannot Always Invent Your Way to Innovation

You Cannot Always Invent Your Way to InnovationI’d like to start today with a quote from a NASA article in Fast Company – “But sometimes the better part of innovation, is not invention but effectiveness.”

I’ve detailed my views before on how invention is not the same thing as innovation, but to build upon them and the quote above – sometimes progress or innovation is achieved by taking value out of a product or service. Southwest Airlines created innovation not by giving passengers more food, more legroom or more options, but fewer. Apple succeeded with the iPod, not by providing more capacity or more features, but by making the features they provided more beneficial than the competition.

People ultimately do not care whether a product or service is better at the tasks it is asked to perform, but whether it more effectively meets their needs. These are not the same thing, and in fact make success far more difficult.

A sponge may clean better than all other sponges at absorbing liquids, but if to do so it has to smell like a wet troll, it is ultimately not going to be the sponge most effective at meeting customers needs (or likely to make repeat visits to their shopping baskets). Success becomes more difficult because customers don’t always surface their needs. Chances are your market research wouldn’t have surfaced their need for a sponge not to smell like a wet troll. But if succeeding becomes more difficult when success is not purely a technology challenge, then this is a good thing for the truly committed, because difficulty creates opportunity.

So during the product development process, don’t ask yourself “How can we make X do Y better than the competition?”. Instead focus people’s attention on asking “How can we better meet our customers’ needs?”. If you focus on the second question, the competition becomes almost irrelevant, and you will become better at creating products or services that are more likely to be valuable instead of merely useful, and that is where true innovation lies.

What do you think?

Build a Common Language of Innovation

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Innovation Quotes of the Day – May 20, 2012


“Change is the law of life and those who only look to the past or the present are certain to miss the future.”

– Irving Janus


“Organizations seeking to create a culture of continuous innovation must realize that the transformation will not happen overnight. People can only absorb so much change at once. The transformation will likely have to be broken up into separate phases with discreet goals (don’t try to do it all at once).”

– Braden Kelley


“Industry revolutionaries take the entire business concept, rather than a product or service, as the starting point for innovation. Revolutionaries recognize that competition is no longer between products or services, it’s between business concepts – when its most effective business concept innovation leaves competitors in a gut-wrenching quandry.”

– Gary Hamel


What are some of your favorite innovation quotes?

Add one or more to the comments, listing the quote and who said it, and I’ll share the best of the submissions as future innovation quotes of the day!

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

The Napkin PC and Other Innovative Ideas

The Napkin PC and Other Innovative IdeasI came across the web site for a Microsoft-sponsored alternative computing form factor contest a few years ago, and even still I must say there were a few interesting ideas that might help people begin to see the future of computing.

The most interesting concept was coincidentally the winner of the contest, the Napkin PC.

If you follow the link above you’ll see the artist conceptions and get a good sense of the vision. The gist is that some of the greatest advances in the world have been conceived on the lowly paper napkin in restaurants and coffee shops all over the world, so why not take the napkin high tech. Just don’t try and wipe up spilled coffee with it.

The concept consists of a rack to contain and potentially recharge the OLED “napkins” and the styluses that go with them. These “napkins” provide a computing interface much like a tablet computer and can be pinned up on a board or connected together to make a larger display.

The concept is targeted squarely at the brainstorming, ideation, collaboration space and if the designer can ever manage to pull it off, I think it would be a welcome tool for organizations everywhere.

So what is your vision for the future of computing?

Are there other sites on this topic you think others would find interesting?
— If so, please add a comment to this article with the URL

Build a Common Language of Innovation

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Innovation Quotes of the Day – May 18, 2012


“Nothing is more dangerous than a dogmatic worldview – nothing more constraining, more blinding to innovation, more destructive of openness to novelty.”

– Stephen Jay Gould


“Building a culture of continuous innovation threatens the power base of a critical few, and disrupts the way people think about their jobs and the organization. Even if change is for the better, people tend to want to avoid change.”

– Braden Kelley


“Our future growth relies on competitiveness and innovation, skills and productivity… and these in turn rely on the education of our people.”

– Julia Gillard


What are some of your favorite innovation quotes?

Add one or more to the comments, listing the quote and who said it, and I’ll share the best of the submissions as future innovation quotes of the day!

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Innovation Quotes of the Day – May 17, 2012


“Indeed parents of some of the most innovative young people whom I interviewed for this book carefully monitor and limit ‘screen time’…the Innovation Generation, have extraordinary latent talent for – and interest in – innovation and entrepreneurship, likely more than any generation in history.”

– Tony Wagner


“The faster you get at learning from unforeseen circumstances and outcomes, the faster you can turn an invention into an innovation by landing smack on what the customer finds truly valuable (and communicating the value in a compelling way).”

– Braden Kelley


“It’s a lot easier to name the things that stifle innovation like rigid bureaucratic structures, isolation, and a high-stress work environment.”

– Senior IBM Executive


What are some of your favorite innovation quotes?

Add one or more to the comments, listing the quote and who said it, and I’ll share the best of the submissions as future innovation quotes of the day!

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

The Importance of Play to Innovation

A pioneer in research on play, Dr. Stuart Brown says humor, games, roughhousing, flirtation and fantasy are more than just fun. Plenty of play in childhood makes for happy, smart adults – and keeping it up can make us smarter at any age.

Pascal Wattiaux (whom I met after writing the Gever Tulley article) recommended an article on play from the Brick Journal, Issue 6. The article recounts an adventure in the Middle East with LEGO’s Serious Play – a consulting method, pioneered by LEGO, that centers on play. The article highlights four Serious Play consulting companies coming together to work with the 300 incoming graduate students for the King Abdullah University of Science and Technology (KAUST) in Saudi Arabia. Here is an excerpt:

LEGO Serious Play“The community building began with the students placed into teams and, led by Jens Hoffmann of Strategic Play, proceeded with the team members building LEGO models to represent themselves, their ideal teammate and what each individual would contribute to their team during the two day workshop. From there, the teams created a group model, with the team members building and writing about how their community could service society. While the models were challenging to think about, the students all were creative in their models and bonded while building the group model, with groups getting more and more animated in their discussions and building. Building was punctuated by comments and laughs as teams built different models and items. With a common goal, the teams began to bond, regardless of language and culture, and by the end of the day, each table had a shared model, a shared language and shared view of the world.”

So not only does play help to create happy, smart adults but it helps to create stronger emotional bonds and collaboration among team members. This second excerpt highlights the learnings from the two-day LEGO Serious Play workshop:

Importance of Play to Innovation“Afterwards, there was a final session devoted to evaluating the lessons learned. Bashar Al Safadi of Omniegypt was the host of this session, where the teams discussed what they learned from all of their activities. From their discussions, the top points were determined and presented to all of the teams. And through all the differences the students had when they first met, they found they had a lot in common – and they all had learned to communicate and have fun with each other.

After the session ended, many of the students took pictures with their new classmates and now friends, but one team took some of the ping-pong balls they used and signed them as a group, as a keepsake of their first meeting. At Discover KAUST, the students discovered more than a college. They discovered a community.”

You may have heard the saying “The family that plays together stays together.” Well, there is everything to be said for finding a place for play in the workplace (especially if it increases employee engagement and innovation), but can managers accept that?

What do you think?

Image Credits: KAUST, LEGO Serious Play

Build a Common Language of Innovation

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Innovation Quotes of the Day – May 16, 2012


“Succeeding through creation often requires innovation – figuring out how to put together and add value to things that just weren’t there before.”

– Joel Podolny


“The ultimate goal of a ‘learning fast’ approach to innovation is to embed in your culture the ability to extract the key insights from your pursuits and the ability to quickly recognize how to modify your project plan to take advantage of unexpected learnings, and the flexibility and empowerment to make the necessary course corrections.”

– Braden Kelley


“Where innovation comes in, is in figuring out the right problem to be solved, the right question to ask, and then figuring out a better way to solve the problem. You can’t just come with a solution for today’s problem. Nothing stays the same.”

– Rick Hassman


What are some of your favorite innovation quotes?

Add one or more to the comments, listing the quote and who said it, and I’ll share the best of the submissions as future innovation quotes of the day!

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Why Innovation Teams Fail – or Succeed

Why Innovation Teams Fail - or SucceedWhen it comes to succeeding in business, ideas are great but you still have to get stuff done.

When it comes to innovation, it may be fun to talk about whether someone is innovative or not, or look at what innovation face they wear, or even whether innovation might be in their DNA. But again the fact is that there are certain things that need to happen for innovation in an organization, or an innovation team, to succeed – including:

  1. Identification of a unique, differentiated and valuable insight
  2. Generation of solution ideas against a powerful insight
  3. Execution of great value creation, value access and value translation (see Innovation is All About Value)

And there are roles that need to be filled on every innovation project team, and filled well, for each individual innovation effort to be successful – and the skills necessary to be successful in each role should be cultivated in the organization. In the #2 article of the month so far – The Nine Innovation Roles – I defined and described the roles:

  1. Revolutionary
  2. Conscript
  3. Connector
  4. Artist
  5. Customer Champion
  6. Troubleshooter
  7. Judge
  8. Magic Maker
  9. Evangelist

Innovation is a team sport and everyone is innovative in their own way. Hopefully when you look at The Nine Innovation Roles it reinforces that you too can contribute to innovation success and that the lone innovator myth is just that – a myth. For whatever reason it may be easier for humans to ascribe innovation to one person (Steve Jobs, Thomas Edison, Alexander Graham Bell, Bill Gates, etc.), but it is not necessarily helpful to the success of innovation in organizations to popularize this myth. Instead when it comes to creating more innovation in organizations, we must DESTROY it.

At first glance it is natural for each individual to look at The Nine Innovation Roles and read their descriptions to see which one, two, or MAYBE three roles they naturally tend towards when it comes to innovation, but that is not where the true power of The Nine Innovation Roles framework comes from.

The real value of the framework comes from identifying, and more importantly, discussing which roles are NOT being filled on an innovation team – NOT which roles any individual may be good at, or which roles are being filled on the team. It is in identifying which innovation roles are vacant (or sub-optimally filled) that you will be able to see some of the areas where your efforts are likely to come up short, and then can take actions to improve your chances of innovation success.

To help organizations and innovation teams identify which roles are filled, but more importantly which are lacking, I have created a couple of group diagnostic tools:

  1. A simple and FREE Nine Innovation Roles Worksheet to use for self-identification and as an anonymous 360-degree feedback-like group exercise to allow people to see how they view themselves as an innovation contributor and how others see them (and if there are any differences)
  2. The Nine Innovation Roles Group Diagnostic Tool – a fun interactive tool to be used as part of a team exercise or workshop that can be self-facilitated or done with my help

If you’d like to see sample cards from the Nine Innovation Roles Group Diagnostic Tool, find me at the Front End of Innovation this week where I’ll be hosting some of the sessions – or check out the IndieGoGo project page. If you’re not familiar with IndieGoGo, it’s kind of like Kickstarter – only better.

Which innovation roles are missing on your team?

Build a Common Language of Innovation

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.