Category Archives: Innovation

Best Methods for Conducting Effective User Interviews

Best Methods for Conducting Effective User Interviews

GUEST POST from Art Inteligencia

User interviews are a cornerstone of meaningful design and innovation. They offer a window into the lives, needs, and desires of users. Conducting effective user interviews can reveal valuable insights that drive product development and strategy. In this article, we’ll explore the best methods for conducting user interviews and examine two real-world case studies that highlight their impact.

Preparing for User Interviews

Successful user interviews start long before you sit down with participants. Preparation is crucial:

  • Define Your Goals: Clearly outline what you want to learn. This helps in shaping your questions and choosing the right participants.
  • Select Participants: Aim for a diverse set of users to gain a broad perspective. Ensure they represent your target audience.
  • Create a Guide: Develop an interview guide with open-ended questions. This framework should be flexible enough to allow conversation to flow naturally.
  • Set the Scene: Conduct interviews in a comfortable, distraction-free environment where participants feel relaxed and open.

Conducting the Interview

During the interview, building rapport and being an active listener are key:

  • Establish Trust: Start with light conversation to make participants comfortable, explaining how their input will be used.
  • Be an Active Listener: Give your full attention, and show empathy and curiosity about their experiences.
  • Encourage Storytelling: Ask participants to share specific stories that highlight their experiences and struggles.
  • Probe Deeper: Use follow-up questions to delve deeper into significant points raised by participants.

Analyzing Results

After conducting interviews, the next step is to analyze the data collected:

  • Transcribe and Organize: Convert recordings to text and organize responses to identify patterns.
  • Identify Themes: Look for recurring themes and insights that can inform your project.
  • Actionable Insights: Transform insights into actionable design criteria or business strategies.

Case Study 1: Redesigning a Fitness App

A well-known fitness app, seeking to improve user engagement, embarked on a project to redesign its interface. The team conducted a series of user interviews with existing and potential users. Through these interviews, they discovered that many users felt overwhelmed by the app’s complexity.

By asking users to walk through their experiences, the team unearthed a pervasive theme: users wanted clearer guidance and personalized workout plans. The insights gained from these interviews led to a more intuitive user interface and the introduction of a new feature that allowed users to easily customize their workout regimes. This resulted in a 25% increase in user engagement within the first three months of the redesign.

Case Study 2: Innovating a Healthcare Solution

A startup focusing on home healthcare sought to understand how to better meet the needs of elderly patients. They conducted user interviews with both patients and caregivers. A prominent insight was the patients’ need for more personalized and human interaction, as opposed to purely digital solutions.

Through empathetic listening and careful questioning, the team learned that elderly patients valued personal relationships, including having consistent caregivers. This finding led to the development of a hybrid digital/physical interaction model that paired patients with a dedicated care manager who coordinated their digital healthcare tools and in-person visits. This approach not only improved patient satisfaction but also enhanced care outcomes and reduced hospital readmission rates.

Conclusion

Utilizing the right methods in conducting user interviews can profoundly impact product design and business strategies. By preparing thoroughly, engaging genuinely, and analyzing insights carefully, organizations can uncover hidden needs and innovate effectively. The case studies illustrate just how powerful user interviews can be in driving change that truly resonates with users.

I hope you’ve enjoyed this article about conducting effective user interviews, including preparation, execution, and analysis processes, complemented by two case studies showcasing real-world applications and impacts.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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You Must Play and Experiment to Create and Innovate

You Must Play and Experiment to Create and Innovate

GUEST POST from Janet Sernack

Growing up in the fashion industry, in 1980’s Paris, I forged an exciting global career and experienced, first hand, a diverse range of the most amazingly innovative fashion presentations ever.  It was the dawn of an explosive era where fashion really mattered and wonderful events became really fantastic happenings featuring a lot of playful and experimental theatrical performances and fabulous guest stars on the catwalk. “From Claude Montana to Thierry Mugler, from Giorgio Armani to Franco Moschino, from Jean Charles de Castelbajac to Christian Lacroix, there were many designers who shaped the aesthetics of the era with their creations and shows” – whose creativity, still impact us across the arts and other key industries today.

Being playful and experimental

Reinforcing that in the arts and other industries, and in our professional and personal lives, newness, creativity, and innovation only happen through people being willing to be both playful and experimental.

This is useful to know, especially with the range of constraints and restrictions occurring globally as a result of fierce governmental reactive response to managing the Covid-19 pandemic. Coupling these with the challenges and limitations of a remote and hybrid workplace, are combining to cause many of us to achingly long for more freedom, fun, play, and adventure.  Yet, many of us, are feeling bound to our laptops, TV’s and kitchens, and are locked within the boundaries of our homes and local neighbourhoods.

It is possible to shift the range of negative feelings that lockdowns produce by exploring possibilities and opportunities for expanding our knowledge and learning, by knowing how to be more playful and experimental, and especially by taking up a set of regular reflective practices.

A unique moment in time

Using this unique moment in time to take up a set of reflective practices to ignite our creative juices and expand our appetite and capacity for creativity.

At the same time, use this moment to explore opportunities to learn and expand our knowledge, because, knowledge plays an important role in the productivity and prosperity of economies, organisations, and individuals and the post-Covid-19 world is going to need a lot of new knowledge in the coming decade of both disruption and transformation.

Expanding our knowledge

Most of us are aware that, our desire to create, and actually be playful and experiential usually involves learning from some kind of direct experience.  Like painting, where our hands are likely to get dirty, where we may produce a number of poor efforts (which we often hide) before we eventually create one, we can accept and live with.

Learning from a direct experience is more effective if coupled with reflection – that is, the intentional attempt to synthesize, abstract, and articulate the key lessons taught by experience.

Where research reveals that the effect of reflection on learning is mediated by a greater perceived ability to achieve a goal in that it improves your confidence, self-belief, and conviction that you can achieve it.

Learning from reflecting on experience

Making the learning experience a playful and experimental one allows us to have fun, in ways that engage our multiple intelligences – our cognitive brains, and heart and gut brains in ways that create meta-shifts that challenge our mental maps.

This also helps us develop our learning agility – “learning what to do when you don’t know what to do” especially important in a world of constant and disruptive change.

Which will especially be a very vital and critical skill set to cultivate in the post-Covid-19 world, where there is no playbook, or reliable template for long-term planning the results we might want, in a disruptive and uncertain future.

Starting with elastic thinking

It starts with developing our elastic thinking skills, where according to Leonard Mlodinow  –  it is now prime time for people to harness the power of “elastic thinking” to navigate an unstable world and underpins our ability to adapt and be creative.

And involves “developing the capacity to let go of comfortable ideas and become accustomed to ambiguity and contradiction; the capability to rise above conventional mindsets and to reframe the questions we ask; the ability to abandon our ingrained assumptions and open ourselves to new paradigms; the propensity to rely on imagination as much as on logic and to generate and integrate a wide variety of ideas; and the willingness to experiment and be tolerant of failure.”

At ImagineNation™ we developed a four-step cognitive process to help people stretch their mental maps, feelings, thinking, behaviours, and actions, enabling them to be playful and experimental by focussing on these key elements that enable reflective practice:

  1. Discovering
  2. Sensemaking
  3. Internalising
  4. Applying

Exploring the role of failing fast

Getting to the creative and innovative outcomes, when playing and experimenting with thinking or acting differently, usually involves some kind of failure, where we fail flat on our faces!

Yet when being brave playful and courageous, and experimenting, you have to be willing to make mistakes and fail. The key is to try out things, and experiment, like children, do, and not worry about what others think and say about you, when you make a mistake or fail.

At the same time, adopting a reflective practice supports our willingness to let go and come from a beginners mind, to unlearn what may have worked previously, whilst being vulnerable and open-hearted, minded and willed to deeply reflect on what happened and what knowledge you may gain and what you might learn from it.

Continuously learning from reflective practice

This means that “work must become more learningful” where an organisations’ or teams’ collective aspiration is set free and people have permission, safety, and trust to be playful and experimental.

To “learn by doing and reflecting” through being:

  • Encouraged to continually expand their capacity to create the results they truly desire,
  • Re-educated to elasticize their thinking and develop new mental maps and where expansive patterns of feeling and thinking are nurtured,
  • Committed to continuously learning how to learn together, at a speed faster than the competition.

Resulting in the intelligence of the organisation or team exceeding the intelligence of individuals in the team and in the organisation, and by harnessing the collective’s capacity to create, invent and innovate through enacting a set of habitual reflective practices.

CCS Cards for play and critical reflection:

As a side note, it’s worth mentioning a tool we like to use that can provide both a sense of play and an opportunity for critical reflection. As many of you may know, CCS Cards are image cards containing a special set of photos, illustrations, and words. Just holding them, sorting them, and talking about what particular cards might mean for you, is an enjoyable, playful activity that often leads to fresh, creative responses.

Furthermore, as a tool for reflective practice, CCS Cards give people a powerful way to recall and recreate their lived experiences by incorporating their feelings and emotions. The cards provide participants with self-selected representations that they can link to all the associated concepts, feelings, words, and actions that were part of the lived experience. Armed with this clearer picture, they are better able to reflect upon and learn from their experience.  The cards also provide an easy way to share and compare their reflections with others, which is vital for effective collaboration.

Bringing together theory and practice

Enacting a set of reflective practices helps us effectively bring together and integrate theory and practice, where through reflection, people are able to:

  • Discover new mental maps, feelings, thoughts, and ideas,
  • Make sense of these in their own context or situation,
  • Internalize and assimilate the impact of these mental maps, thoughts, feelings, and actions by introducing options and choices for being, thinking, and acting differently,
  • Apply that information to add to their existing knowledge base and reach a higher level of understanding,
  • Adapt how they feel, think and act as resources in new, unknown, unexpected, and disruptive situations, as well as in how they plan, implement, and review their actions.

Surely, these might comprise a helpful set of strategies to embrace to help you thrive in these challenging times?

Isn’t there an inherent opportunity for all of us to discover and explore new ways of having more fun, by being playful and experimental?

Perhaps we might discover new ways of adapting and thriving individually and collectively co-create more individual freedom, wonderful fun, and exciting adventures that we are all craving, and become future-fit, in our constantly changing, uncertain, and unstable world.

Find out more about our work at ImagineNation™

Find out about our learning products and tools, including The Coach for Innovators Certified Program, a collaborative, intimate, and deep personalized innovation coaching and learning program, supported by a global group of peers over 9-weeks, starting Tuesday, February 1, 2022. It is a blended and transformational change and learning program that will give you a deep understanding of the language, principles, and applications of an ecosystem focus,  human-centric approach, and emergent structure (Theory U) to innovation, to upskill people and teams and develop their future fitness, within your unique context.

Join our next free “Making Innovation a Habit” masterclass to re-engage 2022!

Our 90-minute masterclass and creative conversation will help you develop your post-Covid-19 re-engagement strategy.  It’s on Thursday, 10th February at 6.30 pm Sydney and Melbourne, 8.30 pm Auckland, 3.30 pm Singapore, 11.30 am Abu Dhabi and 8.30 am Berlin. Find out more.

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Decision-Making Under Uncertainty

Lessons from Top Innovators

Decision-Making Under Uncertainty

GUEST POST from Chateau G Pato

In a rapidly changing world, the ability to make robust decisions under uncertainty has become a defining trait of successful innovators. This capability does not merely hinge on intuition or foresight; it draws from a calculated approach that blends informed risk-taking, flexibility, and an acute sense of opportunity. As we delve into the stories of leading innovators, we uncover key lessons that can bolster decision-making amid ambiguity and turbulence.

Key Principles of Innovative Decision-Making

  • Embrace Ambiguity: Innovators thrive by accepting that the absence of complete information is not a barrier but a gateway to opportunity.
  • Prototype and Iterate: Learning through rapid prototyping and iteration helps gauge what works, reducing risks in the process.
  • Rely on Diverse Perspectives: Diverse teams bring a range of insights, fostering comprehensive decision-making that anticipates various outcomes.
  • Value of Failure: Treating failure as a stepping stone rather than a setback is essential in refining strategies and inspiring breakthroughs.

Case Study: SpaceX – Launching Dreams Amidst Uncertainty

Elon Musk’s SpaceX is a prime example of decision-making under extreme uncertainty. In the company’s early days, the prospects of commercial spaceflight were riddled with unknowns. The use of Falcon 1 rocket was met with skepticism, three consecutive failures, and dwindling finances. However, Musk demonstrated a profound belief in a calculated approach to risk-taking; he reinvested in refining technologies with a fourth successful launch as the outcome.

The SpaceX team embraced iteration with rigor. Every failure was meticulously analyzed, and the resultant insights were applied to subsequent designs. This culture of resilience and learning has enabled SpaceX to not only survive repeated adversities but also lead in reusable rocket technology, fundamentally changing the dynamics of aerospace sectors. Their unwavering commitment illustrates that embracing failure and preserving a vision are crucial elements of navigating uncertainty.

Case Study: Airbnb – Redefining the Travel Industry

Airbnb’s journey began at a time when the notion of home-sharing was largely unrealized. Founders Brian Chesky and Joe Gebbia faced significant uncertainties ranging from legal issues to trust deficits among users. Despite these challenges, they saw potential in leveraging the untouched resource of spare rooms to forge a new market.

Their decision-making process was heavily influenced by flexibility and listening to users. The founders prioritized user feedback, transforming invaluable insights into functional platform changes. To tackle trust issues, Airbnb introduced a review system and a range of host/guest assurances, which significantly increased user confidence and adoption.

This case underscores the importance of responsive pivoting and incremental innovation, which eventually helped Airbnb disrupt the travel industry and establish a new modality of travel accommodation amid initial market skepticism.

Conclusion

Top innovators, like those at SpaceX and Airbnb, exemplify decision-making under uncertainty through their strategic approaches to experimentation, collaboration, and adaptation. By embodying the principles of embracing ambiguity, valuing diverse insights, and fostering an iterative mindset, they navigate uncertainties not as obstacles but as part of the growth process.

As industry leaders continue to face unpredictable environments, adopting these lessons will be central to cultivating robust innovation strategies, sustaining growth, and crafting transformative impacts on the world.

In this article, I’ve featured two case studies — SpaceX’s use of iteration and resilience in rocket development and Airbnb’s strategic adaptation in the hospitality sector. Both scenarios highlight the importance of calculated risk, flexibility, and the readiness to learn from both successes and setbacks, providing valuable lessons on decision-making under uncertainty.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: Pexels

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Unraveling the Psychology of Pricing

Enhancing Innovation Strategies

Unraveling the Psychology of Pricing

GUEST POST from Art Inteligencia

As businesses navigate the ever-evolving landscape of consumer behavior, one key factor that continues to play a pivotal role in driving purchasing decisions is pricing. The psychology of pricing is a fascinating field that delves into the intricate ways in which consumers perceive and react to different pricing strategies. By understanding these principles, businesses can effectively enhance their innovation strategies and drive sustainable growth.

One of the fundamental concepts in the psychology of pricing is price anchoring. This principle suggests that consumers tend to rely heavily on the first piece of information they receive about a product’s price as a reference point for subsequent price judgments. By strategically anchoring prices, businesses can influence the perceived value of their products and steer consumers towards making purchasing decisions in their favor.

A prime example of successful price anchoring can be seen in the case of Apple’s pricing strategy for its iPhone lineup. By introducing a high-priced flagship model such as the iPhone Pro, Apple effectively anchors the prices of its other models, making them appear more affordable by comparison. This strategy not only helps Apple drive sales of its premium models but also boosts the perceived value of its entire product range.

Another powerful concept in the psychology of pricing is price framing. This principle highlights the importance of how prices are presented to consumers in shaping their perceptions of value. For instance, presenting a product’s price as a monthly subscription fee rather than a lump sum can make it appear more affordable and appealing to budget-conscious consumers.

A standout example of effective price framing can be seen in the case of Netflix. By offering a variety of subscription plans at different price points, Netflix caters to a wide range of consumer preferences while also emphasizing the value and convenience of its streaming service. This pricing strategy has not only helped Netflix attract and retain a large customer base but has also positioned the company as a key player in the competitive streaming industry.

Conclusion

Understanding the psychology of pricing is essential for businesses looking to drive innovation and stay ahead in today’s dynamic marketplace. By leveraging principles such as price anchoring and price framing, businesses can enhance their pricing strategies, influence consumer behavior, and ultimately drive sustainable growth. By unraveling the psychology of pricing, businesses can unlock new opportunities for innovation and success in an ever-changing business landscape.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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Innovation in the time of Covid – Satisfycing Organizations

Innovation in the time of Covid - Satisfycing Organizations

GUEST POST from Pete Foley

Many of us spend a lot of time thinking about consumer habits, and how to change or reinforce them.  As innovators that’s pretty central to our job.  And Covid has presented us with a unique opportunity, as so many consumer habits have been disrupted.  But work habits are as ingrained and as hard to break as consumer behavior, and so Covid provides a similar once in a generation opportunity to change work processes.

We have been forced us to work differently.  Remote working has meant less oversight and more autonomy. In parallel, the world has changed rapidly around us, forcing us to make quicker decisions while relying on less data.  As a result, we’ve also probably made a few mistakes, but hopefully also learned from them.  It’s been tough, but it’s also been a unique opportunity for learning and change.

The Organizational Brain:  I love analogies, and an obvious one is that the change in many organizations brings their processes closer to how the human brain makes decisions. They’ve been satisfycing – a concept borrowed from Behavioral Economics, that describes decisions that are good enough, not always perfect, but reached faster, and with less ‘process’.

This is a key concept in understanding real human behavior. Time is critical to survival. An early human being chased by a hungry saber tooth didn’t have time to ponder every possible escape route.  He or she just had to get away from the predator before it reached them, or at least move away faster than the slowest member of the tribe. As a result, we are the ancestors of people who made timely decisions based on limited data, not those who stood pondering every possibility in search of perfection.

Even contemporary decisions, while often not quite as urgent as escaping from a hungry predator, typically involve an analogous trade off between time and completeness of information. How many people know every detail about a stock, or even a car, before they buy?   In reality we rarely have time to fully process every relevant piece of information for any decision we make, but instead use a mixture of heuristics, proxy’s and our gut, together with some analysis to make good enough, but often not perfect decisions.

A Corporate Flaw: A flaw in traditional economics was that time was largely ignored.  It assumed that humans made perfect decisions based on all available data, no matter how long that took.  In many ways, businesses, especially big corporations lean towards this much slower, data based type of decision.  Employees have to justify decisions to a far greater degree than we do as individuals.  Telling a boss or a shareholder that a decision  ‘just felt right’ is probably career limiting, especially if it turns out to be the wrong decision. But this slows them down, and leaves them vulnerably to more agile, less risk averse competition making good enough decisions faster.  I’d also argue that a lot of time is also spent creating the illusion of certainty.  We collect supporting data, pre-align with a boss, or seek consensus via a team, but all too often this is an exercise in precision, not accuracy. We are only as good as our models, and these often struggle to accurately predict the complex, fast moving real world we live in.  I’m sure a few people will not be comfortable with this premise, and I’ll dive a little deeper later, but it’s born out by the high proportion of innovations that fail, despite great supporting consumer data and business projections.

The Covid Change: The good news is that Covid has forced us to change. Meetings have been switched to virtual, and in many cases participation has been trimmed. We haven’t abandoned consensus, but in many cases we’ve had to be more choiceful about when and where it’s needed. We have been forced to give people more autonomy, if only because oversight has been impossible. And hand in hand with all of this, in many cases we’ve also been forced to make decisions without the same level of supporting data we are used to.  The pace of change has accelerated, while many of our usual methods of testing have been stymied, or at least had to go through significant changes. Before Covid we may have debated and aligned, or run additional research or tests, both to make more informed decisions, but also to CYA should things go wrong.  In the last 18 months we’ve more often had to go with our gut, or at least make decisions where we’re far less ‘ certain’ about the outcome.

We will not know how this has worked out for some time, if ever, as we lack a frame of reference for operating in a pandemic.  But my guess is it this has probably worked out fairly well.  We probably have made a few more mistakes, or at least sub optimal decisions.  And we’ve likely learnt a few hard lessons as well. But most of the time, we’ve probably made good enough decisions.  And we’ve likely compensated by learning and adapting on the fly, or have perhaps built more flexibility into our plans to compensate for the lack of ‘certainty’ in our business plans.  In other words we’ve been more closely mirroring at an organization level how the human brain works.

I’m going to argue that this is a good thing, for at least four reasons.

1.  Less Meetings!!  When the work we have to do is too big, too difficult, or beyond the expertise of one person, we create a team to do it.  But teams also represent a trade-off.  It’s a conundrum that the very differences that make teams so valuable can also make them cumbersome and time consuming.  As we add different skills and perspectives in a team, transaction costs increase, all too often resulting in seemingly endless meetings in the pursuit of consensus. At P&G it wasn’t uncommon to have entire days of back-to-back meetings.

And Mea Culpa, I’m a recovering meeting addict. At times that back-to-back schedule almost felt like a badge of honor.  Conversely sitting at a desk and thinking, or quietly reading was treated with deep suspicion in some circles, despite it often being a highly productive exercise

2.  We’ve grown capability. We’ve been forced to give people more autonomy, which develops skills and motivation. Not everyone will have thrived when pushed out of their comfort zones, but we’ll have given people opportunity, and that will ultimately pay dividends

3.  We’ve been forced to embrace more learning from failure.We talk a lot about this, especially in innovation, but more often than not we still celebrate success far more than failure.  But a good scientist designs tests to fail, in order to challenge a hypothesis.  This does happen in business, but realistically most consumer research is designed to demonstrate success, and hence move us through the next stage-gate in our business process.  But we’ve probably made a few more mistakes, so we’ve probably learned a bit more.

4.  Perhaps most importantly, we’ve learned to live, and act with less data.  Humans all have a risk aversion bias, albeit some more, some less.  Data makes us believe we are increasing the quality of our decisions.  It can even provide a rational for procrastination.- “Let’s get more data before we push the button’.  Historically this has often caused us to run big, expensive consumer research, generate complex volume forecasts, and present detailed and precise (if not accurate) business plans to management. It feels good to believe we are betting on a near certainty, but that’s often unrealistic.  A majority of new products fail, despite having excellent consumer and volume forecasting data to back them up. The reality is that the world we place innovation into is usually too complex to accurately predict. The very act of introducing something new disrupts the system, as does any competitive response.  And if we are truly introducing something innovative or disruptive, it should by its very nature invalidate at least some of the careful validation work that has gone into our forecasting models and methodologies.  All too often, our research creates an illusion of certainty, or at best, over estimates our ability to predict the future.  It feels better than it performs.

I’m not suggesting we completely abandon consensus, or consumer testing and modeling.  These are great tools for weeding out bad ideas, and for anticipating and fixing issues that are more obvious in hindsight than in enthusiastic foresight.  And they can certainly help us to ball-park initiatives, especially if they are not too disruptive.  But the success rate of innovation in market strongly suggests that our models are not as reliably predictive as we’d like to believe.  It certainly suggests that if we can, we are betting off fine-tuning in market than we are fine tuning for a volume forecast.

Conversely, the human brain is, at least for the next few years, the smartest decision-making ‘entity’ we know. It routinely makes satisfycing decisions that balance the need for action against the cost of obtaining and processing additional information.  It accepts ‘good enough’ as a start point, and is really, really good at not locking into decisions prematurely, but using feedback loops to adjust on the fly.  It uses heuristics for quick decisions rather than certainty.  Given that it’s the pinnacle of millions of years of evolution, it’s probably not a bad thing if our organizations more closely mirror it.

Assuming we eventually vanquish Covid, we’ll all be searching for new equilibriums as the world restabilizes. There are things I’m personally really keen to bring back, such as the serendipity that comes from real human-to-human interaction.  But I also hope we don’t loose what we’ve learned.  Risk aversion will nudge us to revert back to higher degrees of certainty. And there will certainly be contexts where this makes sense, especially in pharmaceuticals and medicine, where we’ve taken unusual risks because of exceptional time constraints. But in less life and death fields, we may have found we can give people more autonomy, be more selective about consensus, have less meetings, better embrace learning from failure, and may not need as many consumer tests or as precise volume forecasts, as we previously thought.  A little bit of agility built into the back end can go a long way to reduce the perceived need of illusory certainty at the front.

Image credit: Pixabay

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Case Studies: Successful Innovations Driven by Collaboration

Case Studies: Successful Innovations Driven by Collaboration

GUEST POST from Art Inteligencia

In today’s fast-paced and rapidly evolving world, successful organizations understand that innovation is crucial for staying ahead of the competition. However, innovation is not a one-person job. It requires collaboration and the ability to bring together diverse perspectives, skills, and experiences. This is where case studies of successful innovations driven by collaboration come into play.

Case Study 1: Apple and Nike Partnership

One such example is the partnership between Apple and Nike that led to the creation of the Nike+ running sensor. Apple, known for its sleek design and innovative technology, collaborated with Nike, a leader in athletic apparel and footwear, to create a product that revolutionized the way people track their workouts. By combining Apple’s expertise in technology with Nike’s knowledge of the fitness industry, the two companies were able to create a product that seamlessly integrated into users’ lives and provided valuable data to help them improve their performance.

Case Study 2: IBM and Memorial Sloan Kettering Cancer Center

Another example of successful innovation driven by collaboration is the partnership between IBM and the Memorial Sloan Kettering Cancer Center. By combining IBM’s artificial intelligence technology with the healthcare expertise of Memorial Sloan Kettering, the two organizations were able to develop a cognitive computing system that assists doctors in diagnosing and treating cancer more effectively. This collaboration has led to faster and more accurate diagnoses, ultimately improving patient outcomes.

Conclusion

These case studies showcase the power of collaboration in driving successful innovation. By working together, companies can leverage their respective strengths to create groundbreaking products and services that have a positive impact on society. As we continue to navigate a world that is increasingly interconnected, it is essential for organizations to embrace collaboration as a key driver of innovation. The success stories of Apple and Nike, as well as IBM and Memorial Sloan Kettering, serve as powerful examples of what can be achieved when companies come together to solve complex problems and drive positive change.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Unsplash

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Creating a Culture of Everyday Innovation

Creating a Culture of Everyday Innovation

GUEST POST from Chateau G Pato

In today’s rapidly evolving business landscape, organizations must prioritize innovation in order to stay competitive and thrive. However, many companies struggle to foster a culture of innovation that transcends the occasional brainstorming session or special project. True innovation must become a part of the fabric of daily operations, ingrained in the mindset of every employee from top to bottom.

So, how can organizations instill a culture of everyday innovation? By encouraging and empowering their employees to contribute ideas and improve processes continuously. Here are two case studies that exemplify this approach:

Case Study 1: Google

Google is renowned for its culture of innovation, which is evident in its diverse range of products and services. One key to Google’s success is its “20% time” policy, where employees are encouraged to spend 20% of their work hours pursuing their own passion projects. This policy has led to the creation of products like Gmail and Google Maps, which have revolutionized the way we communicate and navigate the world.

Google also holds regular hackathons, where employees come together to brainstorm and develop new ideas in a collaborative environment. These events not only foster creativity and innovation but also help break down silos between teams and departments, encouraging cross-pollination of ideas.

By empowering employees to take risks, experiment, and think outside the box, Google has created a culture of everyday innovation that drives the company’s success.

Case Study 2: 3M

3M is another organization that excels at fostering innovation in its day-to-day operations. One of 3M’s most famous innovations is the Post-it Note, which was the result of a serendipitous discovery by a scientist trying to develop a strong adhesive. This accidental invention led 3M to adopt a philosophy of “innovating by mistake,” encouraging employees to explore new ideas and opportunities without fear of failure.

3M also has a program called “Genesis Grants,” which provides funding for employees to pursue innovative projects that align with the company’s strategic goals. This initiative not only incentivizes employees to think creatively but also shows that the company values and supports their ideas.

By creating a supportive environment where employees are encouraged to experiment, take risks, and think outside the box, 3M has built a culture of everyday innovation that drives continuous improvement and propels the company forward.

Conclusion

Creating a culture of everyday innovation requires more than just lip service from leadership. Organizations must empower their employees to contribute ideas, experiment, and take risks in order to drive meaningful change and stay ahead of the competition. By following the examples set by companies like Google and 3M, organizations can cultivate a culture of innovation that fuels growth, creativity, and success.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

Image credit: misterinnovation.com

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Design Thinking as a Tool for Breakthrough Innovation in Service Industries

Design Thinking as a Tool for Breakthrough Innovation in Service Industries

GUEST POST from Chateau G Pato

In today’s rapidly evolving business landscape, service industries are constantly seeking ways to differentiate themselves and stay ahead of the competition. One approach that has gained traction in recent years is the use of design thinking as a tool for driving breakthrough innovation. By putting the end-user at the center of the design process, companies can create truly customer-centric solutions that meet the needs and desires of their target market.

Design thinking is a human-centered approach to innovation that involves empathizing with the end-user, defining the problem, ideating potential solutions, prototyping, and testing those ideas with real users. By following this iterative process, companies can uncover deep insights about their customers’ pain points and preferences, leading to breakthrough innovations that drive business growth.

Two case studies exemplify the power of design thinking in driving breakthrough innovation in service industries:

Case Study 1: Airbnb

Founded in 2008, Airbnb disrupted the hospitality industry by providing a platform that connects travelers with unique and personalized accommodations. By using design thinking principles, Airbnb was able to deeply understand the needs and desires of both hosts and guests.

Through interviews and observations, Airbnb’s design team discovered that many travelers were seeking authentic, local experiences rather than cookie-cutter hotel rooms. This insight led to the creation of a platform that allows hosts to offer their homes as accommodations, giving travelers a more personal and unique experience.

By putting the end-user at the center of their design process, Airbnb was able to create a breakthrough innovation that has reshaped the way people travel and experience new places.

Case Study 2: Disney Parks

Disney Parks is known for providing an immersive and magical experience for its guests. To maintain this high level of customer satisfaction, Disney has embraced design thinking as a tool for continuous innovation.

One way Disney has used design thinking is through its FastPass+ system, which allows guests to reserve ride times in advance, reducing wait times and enhancing the overall park experience. By focusing on the needs and preferences of park guests, Disney was able to create a system that improves the customer experience and drives guest satisfaction.

By incorporating design thinking into their innovation process, Disney Parks continues to deliver breakthrough innovations that delight and captivate their guests.

Conclusion

Design thinking is a powerful tool for driving breakthrough innovation in service industries. By empathizing with customers, defining their needs, and prototyping solutions, companies can create truly customer-centric products and services that set them apart from the competition. The case studies of Airbnb and Disney Parks demonstrate the transformative impact of design thinking in driving innovation and delivering exceptional customer experiences. By embracing design thinking, service industries can unlock new opportunities for growth and success in today’s competitive market.

SPECIAL BONUS: The very best change planners use a visual, collaborative approach to create their deliverables. A methodology and tools like those in Change Planning Toolkit™ can empower anyone to become great change planners themselves.

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Discipline Has a Role in Innovation

Discipline Has a Role in Innovation

GUEST POST from Jesse Nieminen

Innovation is, without a doubt, a creative endeavor. However, many people still think it’s all about creativity. There’s a magical a-ha moment, and the rest is history.

Well, as we’ve explained before, that’s just not true. Those that have really been trying to innovate know that there is much more hard work than there is fun and games in the process of creating and scaling an innovation.

Thus, discipline plays a huge role in innovation. In fact, I’d argue that discipline is one of the least spoken about, yet most important factors determining whether individuals and organizations succeed at creating innovations.

So, in this article, we’ll dive deeper into the topic and discuss the role discipline plays in innovation to hopefully help you and your organization do a better job at it.

What is discipline?

As a term, discipline is commonly used to just refer to being strong-willed enough to put in a lot of hard work. In other words, self-discipline.

However, if we look at a dictionary, there are a few distinct but connected uses for the word. One refers to it as a branch of science, skill or type of work, another as the practice of regulating the behavior of people in a system, and the third as a synonym for punishing people for undesirable behavior in that system.

Well, innovation is certainly a discipline in the first meaning of the word, but it’s also one that takes a lot of discipline to succeed at, in the second meaning of the word.

“Innovation is a discipline that takes a lot of discipline to succeed at.”

Let’s dive a bit deeper on that second meaning for the word. For our purposes, we can further divide that it into two categories:

  • Self-discipline
  • Organizational discipline

There’s obviously a lot these have in common, but for an organization to succeed at innovation, you need both.

In a nutshell, you need self-disciplined individual willing to put their head down and persist. But you also need organizational discipline to focus on what matters, and to create the incentive structures needed to reinforce all of that.

Why is discipline so important for innovation?

So, with that covered, we can dive deeper into why discipline is so important for innovation and how that happens in practice.

We’ll next cover each of the main points briefly.

Viima Art of Discipline

It takes hard work, persistence, and focus to create an innovation

Because our software is centerer around ideas, we often have to explain that while every innovation starts from an idea, an idea is maybe 1% of the way there towards a real innovation. It still needs development, refinement, implementation, scaling, and so on.

Going through that whole process takes a lot of hard work for pretty much every idea, even if the idea might seem trivial at first. The fact is that by the time you get an idea, hundreds, thousands or maybe even millions of people have probably had the same idea before. Most have just never bothered to implement it, or at least haven’t succeeded at it.

“Every innovator will face plenty of challenges on the way, and there will be plenty of times when things look dire, and you could give up.”

Every innovator will face plenty of challenges on the way, and there will be plenty of times when things look dire, and you could give up. Most do. But to succeed, you need to persevere and persist through these hardships.

To do that, you’re going to need a lot of discipline to avoid potential distractions, keep your head down and focus on what matter.

Trust the process and keep going

If you’ve ever been following a challenging fitness program, you know the feeling when it looks like you’re working your butt off and not making any progress.

The weights feel even heavier than they did the last time. That’s because you’ve been accumulating stress on your body, and it hasn’t yet had the opportunity to respond. Once you get some rest and recover from that stress caused by the exercise, the body will react to the stress and make you stronger.

Innovation takes hard work and trust in the process

Well, the journey is the same with innovation: facing those stressors will feel challenging, but if you don’t give up, that’s what will make both you and the innovation better.

To keep using the same metaphor, if you’d like to run a 3-hour marathon, your fitness program will obviously look very different from if you instead wanted to squat 500 pounds. Similarly, if your strategy calls for incremental innovation, your innovation processes will look very different from those aiming for disruptive innovation, but more on that here.

Regardless, the key in each of these situations is to just trust the process and keep going. Even when things don’t look great. The challenges you face will shape your innovation for the better, and the results will follow – or you’ll run out of money. Regardless, you just need the discipline to persist and stay on track.

While following the process is what will eventually get you there, you of course need to make sure you’re on the right path in the first place, and that is where disciplined thinking comes into play. 

It’s easy to fool yourself without disciplined thinking

Our brain has a natural tendency to take mental shortcuts. We have an ability to recognize patterns and use those to make quick decisions efficiently and thus save energy. In most everyday situations, that ability is obviously very beneficial.

However, with innovation, this is often problematic. It’s these mental shortcuts that lead to many of the root causes behind issues that prevent organizations from innovating. This is perhaps easiest captured in common sayings like “This is how we’ve always done it” and “There’s no way that could work”.

“Our brain has a natural tendency to take mental shortcuts, which is the root cause behind many obstacles for innovation. Disciplined thinking is how you combat that.”

What’s more, if you’re an optimistic person, as most people working on innovation usually are, it’s easy to fool yourself to think that you have created something valuable even when you really haven’t. We often prematurely fall in love with that solution, instead of the problem.

Remaining highly analytical and rational in your decision-making while still being creative and aspirational is a tough combination for any person, or even for a team, to have.

Achieving that balance takes a lot of disciplined thinking. You need to stay grounded in reality, be willing to question yourself, and go back to first principleswhile still relentlessly moving forward. It’s a mindset anyone can learn, but that requires constant discipline to maintain.

Most organizations lack discipline

However, even if you are a good innovator, and have a great team that ticks all the boxes we’ve talked about above, it doesn’t mean that you’re automatically going to succeed.

One of the big barriers for that is the lack of organizational discipline. This is common for both startups and large organizations alike.

The idea is simple to understand. Just like an individual must remain focused to become great at something, so does an organization.

You need to make tough choices to have a clear strategy. That means saying no to a lot of things, so that you can focus on the things that will truly make a difference.

Clear focus and disciplined execution are necessary for innovation

Sometimes you might have to keep investing in these truly strategically important areas, even if there’s no quantifiable ROI in the near term. Again, at the same time, the organization needs the discipline to not think about sunk costs and ruthlessly kill innovation projects that have proven to not be able to live up to their potential to free up resources for the ones that have the best odds of success.

That might sound like a paradoxical combination, and to a certain extent, it is. But that’s what makes it interesting.

On the execution side, you need a lot of discipline to have clear roles and set clear goals so that people have the prerequisites for succeeding, but also leave innovators with enough freedom to explore the best way to reach those goals. Again, that is a difficult combination to achieve. It requires a lot of discipline at all levels of the organization.

In our experience, most organizations just aren’t there yet, even if many individuals within the organization would be, and that is a big barrier for innovation.

As a result, corporate innovators often end up burning out or losing their motivation just trying to navigate the maze of organizational hierarchy for one permission and approval after another before they even get to start working on an innovation. That is a clear sign of an organization that isn’t disciplined – or alternatively has chosen to not innovate.

Discipline in practice

We’ve covered a lot of ground, and most of that has been pretty abstract, so before we wrap up, I’ll share a more practical example with you.

It’s a cliché to use Steve Jobs and Apple as an example for innovation, so I don’t usually like to do that. However, for this specific topic, I think it’s the perfect illustration because people usually see Jobs as this creative visionary and the ultimate ideas guy who couldn’t care less about processes or discipline.

But in fact, the first thing he did when coming back to Apple in 1997 wasn’t to come up with cool new products. It was to introduce a ton of discipline in everything they did and ruthlessly cut back on anything that didn’t truly help them innovate and create better products going forward.

First, he cut 70% of the products the company offered, and as a result, had to lay off 3,000 employees.

Apple's innovations came from following a disciplined process

Jim Collins does a great job summarizing some of the other actions in his book Great by Choice:

“They cut perks, stopped funding the corporate sabbatical program, improved operating efficiency, lowered overall cost structure, and got people focused on the intense ‘work all day and all of the night’ ethos that’d characterized Apple in its early years. Overhead costs fell. The cash-to-current-liabilities doubled, and then tripled.”

That provided Apple with the financial stability needed to invest in innovation and allowed them to focus their leadership and top talent purely on creating new innovations that ended up shaping the future of the company.

Also, from the Walter Isaacson biography of Jobs (which I highly recommend), it becomes obvious how diligent and disciplined Jobs and the rest of the team at Apple were in perfecting every little detail of their products, processes, and even the look of their stores (sometimes to a fault).

Conclusion

To conclude, it takes a lot of discipline to succeed at innovation. That discipline is at least as important as the creativity we usually associate with the term innovation. And, because it’s so underrated, I’d argue it’s the part most of us need to focus on.

After all, it is that disciplined execution of an idea that usually makes the difference between those that succeed and fail.

Thomas Edison did a great job in summarizing discipline when asked about his failed attempts at a lightbulb:

“I have not failed. I have successfully found 10,000 ways that will not work.”

Discipline is, without a doubt, about putting in the work, but there’s a bit more to it than that. It’s also about staying focused and grounded in reality, both of which are well displayed in that quote.

“Being disciplined, both as an individual as well as an organization can be very challenging. The good thing is that it is a muscle that you can develop.”

Even if it might not be immediately obvious, lack of discipline either as an individual or as an organization, is the root cause behind a significant portion of challenges organizations face when trying to innovate.

To be frank, being disciplined, both as an individual as well as an organization, for extended periods of time can be very challenging. The good thing is that it is, figuratively speaking, a muscle that you can develop. Most would-be innovators and leaders just aren’t quite there yet.

If you recognize yourself or your organization from this article, there’s no need to hide that – and there’s nothing to be ashamed of. We’ve all been there. Each of us has areas in our life where we lack discipline, or at the very least, times when we’ve failed to keep that up.

In fact, as an individual or organization, you need to be honest and admit that this is a problem for you. Once you do, you can take steps to address that, and you’ll be much closer to becoming a successful innovator.

This article was originally published in Viima’s blog.

Image credits: Unsplash, Viima

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Nominations Closed – Top 40 Innovation Bloggers of 2021

Nominations Open for the Top 40 Innovation Bloggers of 2021Human-Centered Change and Innovation loves making innovation insights accessible for the greater good, because we truly believe that the better our organizations get at delivering value to their stakeholders the less waste of natural resources and human resources there will be.

As a result we are eternally grateful to all of you out there who take the time to create and share great innovation articles, presentations, white papers, and videos with Braden Kelley and the Human-Centered Change and Innovation team. As a small thank you to those of you who follow along, we like to make a list of the Top 40 Innovation Bloggers available each year!

Our lists from the ten previous years have been tremendously popular, including:

Top 40 Innovation Bloggers of 2015
Top 40 Innovation Bloggers of 2016
Top 40 Innovation Bloggers of 2017
Top 40 Innovation Bloggers of 2018
Top 40 Innovation Bloggers of 2019
Top 40 Innovation Bloggers of 2020

Do you just have someone that you like to read that writes about innovation, or some of the important adjacencies – trends, consumer psychology, change, leadership, strategy, behavioral economics, collaboration, or design thinking?

Human-Centered Change and Innovation is now looking for the Top 40 Innovation Bloggers of 2021.

The deadline for submitting nominations is December 24, 2021 at midnight GMT.

You can submit a nomination either of these two ways:

  1. Sending us the name of the blogger and the url of their blog by @reply on twitter to @innovate
  2. Sending the name of the blogger and the url of their blog and your e-mail address using our contact form

(Note: HUGE bonus points for being a contributing author)

So, think about who you like to read and let us know by midnight GMT on December 24, 2021.

We will then compile a voting list of all the nominations, and publish it on December 25, 2021.

Voting will then be open from December 25, 2021 – January 1, 2022 via comments and twitter @replies to @innovate.

The ranking will be done by me with influence from votes and nominations. The quality and quantity of contributions by an author to this web site will be a contributing factor.

Contact me with writing samples if you’d like to self-publish on our platform!

The official Top 40 Innovation Bloggers of 2021 will then be announced on here in early January 2022.

We’re curious to see who you think is worth reading!

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