Category Archives: collaboration

Innovation is Up in the Air

Innovation is Up in the AirA while back on the drive home from the Seattle-Tacoma airport (SEA) after a trip where I served as an innovation speaker at an event, I noticed a large building by the side of the freeway advertising Indoor Sky Diving. The sign peaked my curiosity to investigate what indoor sky diving could possibly mean and so I set up a visit with iFly Seattle co-founder Lysa Adams.

My visit surfaced three key innovation-related concepts I would like to discuss:

  • Challenging Orthodoxies
  • Changing Perspectives
  • Tunnel Vision

1. Challenging Orthodoxies

Rowan and I talk a lot here on Innovation Excellence about how challenging orthodoxies is one way to identify insights to drive innovation efforts, and it made me wonder:

Have they successfully challenged the skydiving orthodoxies that you need the following to experience the thrill of skydiving or ‘flying’?

  • To jump out of an airplane
  • To carry and deploy a parachute
  • To learn several parachuting skills before progressing to sky diving

What if you could experience experience sky diving without the parachute and the airplane and the training?

Well, after my visit it was clear that iFly and SkyVenture have successfully challenged these orthodoxies with the indoor flying centers they’ve built here in Seattle and 22 other locations around the world including Hollywood, Dubai, and Singapore.

The facility itself seemed to be well-designed, recycling the air through two fan-driven intersecting circles of air that are accelerated from about 30mph through the basement up to 100-160 mph through the chamber up and back around again. Integrated into the space around the necessary apparatus are meeting rooms for corporate team-building events and party rooms for private functions. Organizations as diverse as Microsoft, Boeing, and the military have used the facility. It’s a pretty a cool facility and it was even a fair amount of fun just to watch others fly from the integrated viewing area.

So what is indoor skydiving and how can you experience the thrill of skydiving and ‘flying’ without the plane or the parachute? Well here is a video that shows an amateur learning the basic skills in their first session:

In a vertical wind tunnel people are able to fly in any of the four different skydiving positions – stomach, back, sitting, and head down (after mastering the previous one) – supported by wind speeds typically of 100 miles per hour or higher (an indoor hurricane). The vertical wind tunnel at iFly Seattle is state of the art, allowing wind speeds of up to 160 miles per hour.

I had the opportunity to learn how to fly and try it out for a couple of minutes, and I looked pretty much like the novices in the video above. I was flying successfully by my second minute, floating up beyond the reach of the instructor temporarily, and never felt any of the fear I might have felt if I had done my ‘flying’ by jumping out of an airplane. It was an amazing experience, and I could see how it could be very addictive.

So other than challenging orthodoxies, what does any of this have to do with innovation?

2. Changing Perspectives

Innovation often comes from looking at things from a different perspective, or from observing something potentially valuable to your target customers in another context that you can adapt and bring to them as a new solution offering.

This change in perspective can come from using creativity tools like Edward de Bono’s ‘Six Thinking Hats’ or other tools like mind mapping, brainstorming, brainwriting, SCAMPER, SIT, or from building and tapping into a Global Sensing Network.

Or it can come from physically changing your orientation. In the case of sky diving, sometimes sky diving teams have to get down on their bellies on wheelie boards on the concrete to show each other the tricks they plan to do in the air or in the vertical wind tunnel. It’s hard for the brain to imagine in a vertical orientation what is going to take place in a horizontal orientation, and this simple physical shift makes all the difference.

If it doesn’t come natural to our brains to imagine the horizontal from the vertical, imagine the trouble our brains have imagining different business contexts without being immersed in them. We often have to go see the other context for ourselves as a result, but a Global Sensing Network can help avoid this need to some extent. But this requirement to see things for ourselves highlights something very important. Because changing perspectives presents a challenge for our human brains, it presents an opportunity for us to work to achieve competitive separation.

Imagine the competitive advantage your organization could build over the other organizations in your context if you could build up your perception shifting muscles to recognize the relevant challenges and opportunities in other geographies and contexts faster than the competition?

3. Tunnel Vision

Do you remember what is like the first time you learned to drive a car? Do you remember how much you had to focus on every little detail from how hard you were pushing the accelerator to how fast you were moving the steering wheel left or right? But how much attention do you pay to these things now?

Innovation BlindersIt came to me as I was staring at the vertical wind tunnel and talking with Lysa Adams about the challenges that beginners have when they learn to jump out of a plane and deploy a parachute, that when it comes to the human brain we have tunnel vision while learning a new skill. This tunnel vision, caused by our lack of experience, causes us to focus on a very small subset of parameters in the environment and makes it impossible for us to notice a lot of the other things going on around us or to focus our attention more broadly.

When it comes to innovation, most organizations suffer from innovation tunnel vision because as they look to involve more employees in their innovation efforts, they don’t give their employees the opportunity to learn and practice new innovation skills. Instead in many organizations we expect employees to just be innovative.

When it comes to creativity skills that tap into our right brain capacity, it is important to remember that as we master right brain skills they move to the left brain. And, when your left brain is occupied, then the right brain can go into a more creative mode. This is why you have many of your most creative ideas in the shower, or while you are driving, etc.

When the left brain is occupied it is less likely to intervene and criticize the ideas your right brain comes up with while they are embryonic and partially formed and kill them before you develop them further. When the left brain is not jumping in and trying to determine whether the ideas are logical or not, the right brain can focus on pure creativity.

This is why it is so important to create things like a common language of innovation, a shared innovation vision/strategy/goals, and to have a structured innovation process. If these things are all very clearly understood across the organization, then your innovation tunnel vision opens up a bit wider to allow you to identify more relevant insights and come up with better ideas. But you can’t stop there. If you want to engage all employees in innovation in your organization (or even a subset), and you want to open up the innovation tunnel vision in your organization even wider, then you must provide innovation training to every employee in the organization (or your chosen subset).

The faster you can get your employees to a level of comfort with your innovation language, vision/strategy/goals, process, and tools, the sooner they will be driving innovation with their knees, eating a Big Mac, and changing your innovation soundtrack – all with the windows down letting in new stimulus and fresh air into your innovation efforts.

Every organization has innovation tunnel vision, the question is how wide or narrow your field of vision is and how much you’re doing to pry the blinders farther apart.

Conclusion

We all are innovative in our own way, which is why I created the Nine Innovation Roles. But at the same time, we all have a certain level of innovation capacity, and if we develop that capacity we can achieve much more. If you want to get better at innovation as an individual or as an organization, you must learn new skills and you must practice them. Otherwise you will be an innovation belly flier forever. Thanks to Darren (my instructor at iFly Seattle – who used to be involved with Cirque du Soleil) and to Lysa Adams I was able to fly for the first time, but if I want to progress to back flying or sit flying on the way to head down flying and doing tricks, I must practice – in the same way that you must practice innovation in your organization. To conclude, I’ll leave you with this video of one of the instructors showing off and some team flying:

If you ever get the chance to try out indoor skydiving or ‘flying’, I highly recommend it as an amazing, fun experience. The cost runs about $60 for some basic instruction and a couple of instructor monitored flights (without the whole parachute or jumping out of the plane part). Happy innovating (or flying)!

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Innovator Lifetime Value

Innovator Lifetime ValueBy now, if you’re in marketing you’re probably familiar with the concept of customer lifetime value. Put simply, it’s the idea that a customer is worth to the organization not just the value of a single transaction, but the collection of all of the transactions that they might make during their relationship with you. And when speaking of customer lifetime value, we generally don’t talk about any single customer, but speak about their value in aggregate, averaging out the high value (many, many purchases) and low value customers (one or a few purchases).

The concept is usually linked to discussions of how much you can afford to spend to acquire a customer and whether a particular advertising or marketing effort is worth undertaking.The concept has been even applied to non-profits (lifetime donor value) and even to social media ROI.

But what’s a good outside innovation partner worth?

As I was speaking with several of the innovation leaders at Intuit on their campus in Mountain View last year, it came to me that organizations should be seeking to build and strengthen relationships with their customers, suppliers, and other potential innovation partners in ways similar to their approach to traditional relationship marketing.

Having helped several clients with their relationship marketing strategies, it seems to me that there is no reason why the same principles can’t or shouldn’t be applied to your potential innovation partner community.

After all, as more and more companies begin to understand and engage in the practice of open innovation, then there will be an advantage accumulated by the organizations that do a good job of building strong and profitable relationships with the most passionate and prolific suppliers, customers, academics, etc. over those organizations that don’t.

What organization out there wouldn’t want to accumulate an innovation advantage, a growth advantage, a relationship advantage over their competitors?

But the real questions are of course:

  1. Do you have the required internal innovation capability built already to support open innovation?
  2. Are you engaging in open innovation already? Or are your competitors?
  3. What are you doing to build strong relationships with you potential innovation partners?
  4. Are you tasking skilled relationship marketers with creating and maintaining these conversations and building these relationships?

So, do you? Are you?

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VIDEO – Mobilizing Your Innovation Army

In collaboration with IIR and the Back End of Innovation conference, I hosted a webinar last year titled ‘Mobilizing Your Innovation Army’ examining how organizations can engage the hearts, minds, and eyes of employees into the innovation efforts of the organization. Here is a video recording from the webinar:

Too much of the time the innovation conversation focuses on whether someone is innovative or not. We waste far too much time focusing on how people can become more innovative instead of stopping to think about the possibility that everyone is innovative in their own way.

The lone innovator myth needs to die.

Great ‘lone innovators’ like Alexander Graham Bell and Thomas Edison had teams of people surrounding them and helping them succeed.

Innovation is a team sport, and in this webinar we will take a look at how to engage your entire workforce in the innovation process by leveraging The Nine Innovation Roles to harness the different unique innovation capabilities that we all possess. We are all innovative in our own ways, and The Nine Innovation Roles help you evaluate your current workforce and provide insight into how to mobilize an innovation army.

In this recording of my webinar for the Back End of Innovation conference, I focus on:

  • The importance of building a common language of innovation
  • How to destroy the lone innovator myth
  • Ways to use The Nine Innovation Roles
  • Why big innovations often start small
  • How everyone can make a difference for innovation

I do a lot of work as a social business and innovation speaker at events all around the world. If you’d like me to speak at your company or event, please contact me.

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Building a Global Sensing Network

Building a Global Sensing NetworkIf the innovation war is just beginning, then you need to make sure you’re fighting it outside your organization — not inside.

The old way of succeeding in business was to hire the most clever, educated, experienced and motivated people you could afford and then direct them to come up with the best customer solutions possible, organize and execute their production and marketing predictably and efficiently, and do their best to outmaneuver the competition.

But the battlefield of business success is changing. Future business success will be built upon the ability to:

  1. Utilize expert communities.
  2. Identify and gather technology trend information, customer insights and local social mutations from around the globe.
  3. Mobilize the organization in organic ways to utilize resources and information often beyond its control.
  4. Still organize and execute production and marketing predictably and efficiently in the middle of all this complexity.

At the same time, market leaders will be increasingly determined not by their ability to outmaneuver the competition in a known market, but by their ability to identify and solve for the key unknowns in markets that will continue to become more global and less defined. Future market leaders will be those organizations that build superior global sensing networks and do a better job at making sense of the inputs from these networks to select the optimal actionable insights to drive innovation.

By this point, hopefully you are asking yourself two questions:

Continue reading this article on the American Express OPEN Forum.

Download the white paper – ‘Harnessing the Global Talent Pool to Accelerate Innovation’


Build a Common Language of Innovation on your team

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Is the Era of Innovation Over?

Is the Era of Innovation Over?Is the era of innovation over? Or is the war for innovation just beginning?

I came across an article in one of Canada’s main newspapers — The Globe and Mail — by Barrie McKenna titled ominously, ‘Has Innovation Hit a Brick Wall?’

The article speaks to how the Canadian government sinks billions of dollars into research and development every year, yet the country remains an innovation laggard compared with most of its trading partners. The author refers to this as Canada’s “innovation deficit.” The article then goes on to examine some research from University of British Columbia economics professor James Brander that examines whether Canada’s problem is part of a much broader global phenomenon.

The conclusions that Dr. Brander comes to are less than comforting (if you agree with his view of innovation); his research found the pace of innovation to be slowing dramatically in four key areas: agriculture, energy, transportation, and health care.

As someone who works with companies to help foster innovation and whom frequently writes and speaks on the topic, I have a problem with Dr. Brander’s conclusions about Canada and the world in the same way that I have issues with the way that the U.S. Congress and President Obama approach innovation in the United States. In fact the American government’s approach to innovation prompted me to write the controversial ‘An Open Letter on Innovation to President Obama.’

Continue reading this article on the American Express OPEN Forum.

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Full House of Innovation

Full House of InnovationMuch is written about the importance of diversity in teams and also about the competitive advantage that high-performance teams can build for an organization. There is a lot to read about boosting creativity and forcefully injecting different perspectives into the ideation process.

People are encouraged to use tools like the six thinking hats or methodologies like SCAMPER to help their teams come up with more innovative ideas. But, we don’t talk enough about the roles that are necessary for innovation success.

People are not interchangeable commodities and they don’t possess the same characteristics and aptitudes. Because it is simpler for us to pretend that people are interchangeable, we often do so, but deep down we know that people have different passions, skills and abilities. Yet we delude ourselves into thinking that every employee in our organization:

Continue reading this article on the American Express OPEN Forum

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Become a Certified Nine Innovation Roles Workshop Facilitator

In support of my crowdfunding project over on IndieGoGo I am offering an incredible deal to the first TEN (10) individuals to grab this perk:

Grab the Nine Innovation Roles Workshop Facilitator Certification Perk

In exchange for each $500 investment, the first TEN (10) people anywhere in the world will get:

  1. One of only TEN (10) spots in an online seminar where I will personally train you on how to facilitate a Nine Innovation Roles workshop or public seminar
  2. A share of any Nine Innovation Roles Workshop leads that I can’t fulfill myself
  3. A Nine Innovation Roles Seminar Pack – which includes TEN (10) Nine Innovation Roles Group Diagnostic Tools to use with your first set of workshop participants (a $199.99 value)

This is a great opportunity to add the Nine Innovation Roles Group Diagnostic Workshop to your roster of innovation services that you offer to clients. You should be able to charge between $2,000-$5,000 + expenses for each of the sessions you facilitate depending on the length and amount of custom content, so you should recoup your $500 investment after running your first workshop or public seminar.

You can click to read more about The Nine Innovation Roles.

Grab the Certified Nine Innovation Roles Workshop Facilitator Perk

The Nine Innovation Roles diagnostic workshop will create a fun, interactive experience for innovation teams or organizations to use to help people better understand what roles they fill on innovation projects, why the team’s or organization’s innovation efforts are failing, and how they can together improve the innovation performance of their teams or organization.

Design for Nine Innovation Roles Group Diagnostic Tool

So, grab this Amazing Innovation Keynote and Nine Innovation Roles Workshop Deal and help your innovation teams be more successful in the future. Don’t wait. Be one of only TEN (10) people worldwide to get this perk, or pre-order the seminar kit and run run workshops or seminars on your own.

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UPDATE – Nine Innovation Roles Group Diagnostic Tool

I am proud to announce that my crowdfunding project over on IndieGoGo for the Nine Innovation Roles Group Diagnostic Tool has already received support from EIGHT people to get the project off to a strong start. There are still lots of great perks available including discounts on the Nine Innovation Roles Group Diagnostic Tool and seminar kits, and even FIVE (5) two-hour innovation keynote and workshop combos at an incredibly discounted price.

The Nine Innovation Roles Group Diagnostic Tool will come with a series of simple exercises and a deck of roles cards to help create a fun, interactive experience for innovation teams or organizations to use to help people better understand what roles they fill on innovation projects, why the team’s or organization’s innovation efforts are failing, and how they can together improve the innovation performance of their teams or organization.

Nine Innovation Roles Group Diagnostic Tool Coming Soon

Design for Nine Innovation Roles Group Diagnostic Tool

You can click to read more about The Nine Innovation Roles, but here is the ethos behind it:

“Too often we treat people as commodities that are interchangeable and maintain the same characteristics and aptitudes. Of course, we know that people are not interchangeable, yet we continually pretend that they are anyway — to make life simpler for our reptile brain to comprehend. Deep down we know that people have different passions, skills, and potential, but even when it comes to innovation, we expect everybody to have good ideas.

I’m of the opinion that all people are creative, in their own way. That is not to say that all people are creative in the sense that every single person is good at creating lots of really great ideas, nor do they have to be. I believe instead that everyone has a dominant innovation role at which they excel, and that when properly identified and channeled, the organization stands to maximize its innovation capacity. I believe that all people excel at one of nine innovation roles, and that when organizations put the right people in the right innovation roles, that your innovation speed and capacity will increase.”

Nine Innovation Roles Group Diagnostic Tool Coming Soon

The Nine Innovation Roles Group Diagnostic Tool and Workshop can help you identify why your innovation efforts are failing or how your innovation teams could be more successful in the future. Don’t wait. Book a workshop, or pre-order the group diagnostic tool and run a team building exercise of your own.

Book a Nine Innovation Roles Group Diagnostic Workshop

Build a Common Language of Innovation

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Announcing the Nine Innovation Roles Group Diagnostic Tool

I am proud to announce the availability of the Nine Innovation Roles Group Diagnostic Tool for pre-order as part of my crowdfunding project over on IndieGoGo. There you will find lots of great perks available including discounts on the Nine Innovation Roles Group Diagnostic Tool and even FIVE (5) two-hour innovation keynote and workshop combos at an incredibly discounted price.

The Nine Innovation Roles Group Diagnostic Tool will come with a series of simple exercises and a deck of roles cards to help create a fun, interactive experience for innovation teams or organizations to use to help people better understand what roles they fill on innovation projects, why the team’s or organization’s innovation efforts are failing, and how they can together improve the innovation performance of their teams or organization.

Nine Innovation Roles Group Diagnostic Tool Coming Soon

Design for Nine Innovation Roles Group Diagnostic Tool

You can click to read more about The Nine Innovation Roles, but here is the ethos behind it:

“Too often we treat people as commodities that are interchangeable and maintain the same characteristics and aptitudes. Of course, we know that people are not interchangeable, yet we continually pretend that they are anyway — to make life simpler for our reptile brain to comprehend. Deep down we know that people have different passions, skills, and potential, but even when it comes to innovation, we expect everybody to have good ideas.

I’m of the opinion that all people are creative, in their own way. That is not to say that all people are creative in the sense that every single person is good at creating lots of really great ideas, nor do they have to be. I believe instead that everyone has a dominant innovation role at which they excel, and that when properly identified and channeled, the organization stands to maximize its innovation capacity. I believe that all people excel at one of nine innovation roles, and that when organizations put the right people in the right innovation roles, that your innovation speed and capacity will increase.”

The Nine Innovation Roles Group Diagnostic Tool and Workshop can help you identify why your innovation efforts are failing or how your innovation teams could be more successful in the future. Don’t wait. Book a workshop, or pre-order the group diagnostic tool and run a team building exercise of your own.

Book a Nine Innovation Roles Group Diagnostic Workshop

Build a Common Language of Innovation

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Broadcasting the Voice of the Customer

Broadcasting the Voice of the CustomerA few years ago Business Strategy Innovation published a white paper to its web site on “Broadcasting the Voice of the customer.”

Here is an excerpt:

“Before the industrial revolution, most businesses in the United States were sole proprietorships or small family run businesses. In those days, every member of the business was in direct contact with the customers and had the opportunity to passively or actively hear the voice of the customer.

The voice of the customer tells us what about our product or service that customers find valuable, and what they find annoying or useless. By focusing on what customers found valuable and removing or reducing what they found annoying, these small businesses could accumulate financial success and customer loyalty.

In today’s interconnected world, we are in the midst of a customer revolution. Today’s customer has unparalleled access to pricing and product information to enable a more informed and economic purchasing decision. Today’s customer benefits from marketing developments such as mass customization, mass personalization, and micro-segmentation. In addition, they have unrivaled access to communication channels to make their preferences known. But, who is really listening?

Listening to the Voice of the CustomerWe live in a world of corporations and conglomerates, where most of the employee class has no direct access to the voice of the customer. The man or woman stitching up your clothing has no idea whether the stitching method worked well for you, or if you were happy with the product. They only know whether or not they made their daily quota and how much failed Quality Control. If the person stitching your clothing had access to the voice of the customer, would they do their job differently? Would they feel differently about their job?

In many of today’s companies, the job of listening to the customer falls to someone in the marketing department, possibly even someone who does nothing but focus on brand and customer research. This person usually works with product management and possibly research and development to inform product revisions and new product development. Often, very few people outside of that core team have access to the voice of the customer. But why restrict customer feedback to a select few?”

Download the complete “Broadcasting the Voice of the Customer” white paper in PDF form.

Or even better, hire me to create thought leadership for you to help increase your inbound sales leads, or to create a pull marketing strategy to increase your revenue.

Retain Braden Kelley to increase inbound sales leads

Build a Common Language of Innovation

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