Category Archives: Change

Change Management: A Leader’s Guide to Effective Implementation

Change Management: A Leader's Guide to Effective Implementation

GUEST POST from Chateau G Pato

Change is a natural part of life, and so businesses must learn to make timely adjustments to stay competitive and successful in the long-term. As a leader, it is your responsibility to ensure that change is properly implemented and managed so that you and your organization are placing strategic efforts where needed. This article serves as a guide to help business leaders implement effective change management strategies in their organization.

What is Change Management?

Change management is a structured process of organizing and controlling a company’s adjustment efforts. It is considered the cornerstone of large-scale transformation and is executed with the general idea of limiting risks and maximizing the potential of positive outcomes from change initiatives. It includes four core components: analysis, planning, implementation, and review. Through these four components, organizations can strategically transform their operations, core systems, and approaches to mission-critical processes.

Why is Change Management Important?

Change management is important because it helps organizations respond to their changing environments efficiently and effectively. It serves as a system of checks and balances and ensures that all change initiatives are properly justified, planned, and implemented. The process also helps businesses minimize the waste of resources and ensure that teams involved in various projects are best working towards the same goal.

Case Study 1 – The Transformation of Microsoft

Microsoft launched an extensive internal transformation project in 2014 to update its core operations, systems, and approaches. This involved a massive overhaul of the company’s internal processes, such as switching to an agile development method. Microsoft implemented a comprehensive change management approach, which included extensive training, workforce planning, and organizational realignment initiatives. The transition was a success and enabled Microsoft to remain a leader in their industry.

Case Study 2 – The Reorganization of National Grid

National Grid, a major electric and gas utility provider, restructured its organization to meet new customer demands and market trends. The company implemented a state-of-the-art change management system to execute the reorganization process across all departments and subsets of the company. This involved a rigorous assessment process, strategic workforce planning, detailed metrics, and advanced decision-making methods. The reorganization successfully enabled National Grid to better respond to changes in its environment and remain competitive in the industry.

Conclusion

Effective change management helps organizations respond to changes in their industry and remain competitive in the long-term. As a leader, it is important to understand the various components of change management and ensure that initiatives are properly planned and implemented. By considering the two case studies provided in this guide, business leaders can gain invaluable insight into the tools and processes that can help their organization successfully manage change.

Image credit: Pixabay

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Join me at the Global Digital Healthcare Innovation Summit

Join Braden Kelley at the Global Digital Healthcare Innovation Summit

Want to learn how to bring a design mindset to healthcare for innovation?

Join me in New York City next week – October 10-11, 2019 at the Global Digital Healthcare Innovation Summit, their annual conference where digital healthcare leaders from organizations around the world will meet to share innovation and transformation best practices.

Download the Agenda

I’ll be doing a keynote and workshop that will give participants insights into how to involve everyone in your innovation efforts, explore the difference between digital transformation and digital strategy, how to incorporate design thinking in a healthcare context, and provide an opportunity to get hands-on experience with The Experiment Canvas™ from my forthcoming Human-Centered Innovation Toolkit™.

The Experiment Canvas by Braden Kelley

The Experiment Canvas™ is one of the many tools that I’ve already created for the Human-Centered Innovation Toolkit™, and it is an incredibly valuable tool for use by people following Design Sprint, Design Thinking or other innovation methodologies to craft and execute experiments.

If you’d like to get involved as a patron or premium sponsor to help finish toolkit development and distribution, please contact me.

Otherwise, I look forward to seeing you next week in New York City!

Connect with me on Twitter (@innovate) to orchestrate a meetup to learn about my work at Oracle or to sit down with me at the event to explore any of the powerful tools in the Change Planning Toolkit™ or Human-Centered Innovation Toolkit™.


Accelerate your change and transformation success

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Join Me at Innovation Leader’s IMPACT 2019 in San Francisco

Join Braden Kelley at Innovation Leader's IMPACT 2019 in San Francisco

Want to find out how to learn fast instead of failing fast?

Join me in San Francisco, CA next month – October 22-24, 2019 at Innovation Leader’s IMPACT 2019, their annual conference where innovation leaders from organizations around the world will meet to share innovation best practices.

I’ll be doing a keynote and workshop that will give participants hands-on experience with The Experiment Canvas™ from my forthcoming Human-Centered Innovation Toolkit™.

The Experiment Canvas by Braden Kelley

The Experiment Canvas™ is one of the many tools that I’ve already created for the Human-Centered Innovation Toolkit™, and it is an incredibly valuable tool for use by people following Design Sprint, Design Thinking or other innovation methodologies to craft and execute experiments.

If you’d like to get involved as a patron or premium sponsor to help finish toolkit development and distribution, please contact me.

Otherwise, I look forward to seeing you next month in San Francisco!

Connect with me on Twitter (@innovate) to orchestrate a meetup to learn about my work at Oracle or to sit down with me at the event to explore any of the powerful tools in the Change Planning Toolkit™ or Human-Centered Innovation Toolkit™.


Accelerate your change and transformation success

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Leading Digital Transformation – The Interview

Braden Kelley interviewed by Rob Llewellyn for the Leading Digital Transformation podcast

Recently I had the opportunity to sit down with Rob Llewellyn for his Leading Digital Transformation podcast, and discuss how most organizations fail at innovation because they fail at change. They may aspire to innovate but often struggle and continue to lose pace along the fast-moving business landscape. During the discussion I share some ways organizations can get better at innovation, change, and transformation.

Click the play button above to listen to what I have to say about innovation, digital transformation and change in my interview with Rob.

Or choose your favorite listening platform for the interview here

You can listen to the interview on Spotify, Soundcloud, Stitcher, Apple or Google and pick up my two books here:


Accelerate your change and transformation success

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Preparing Your Team for Change Leadership Success

Preparing Your Team for Change Leadership Success

GUEST POST from Art Inteligencia

Change is an ever-present force in the workplace. As technology and customer preferences evolve, organizations must adapt and stay competitive. To ensure successful change, teams need to be well-prepared to handle the new challenges. As a leader, you must be able to provide your team with the support and guidance needed to make the transition seamless.

By following the steps outlined in this article, you’ll be able to prepare your team for change leadership success.

1. Establish Clear Goals and Objectives

The first step to successful change is to create clear objectives and goals. It’s important to communicate these goals to your team from the outset. This will give your team a focus and provide clarity on the desired outcome of the change.

2. Assign Ownership

To ensure that change is successful, it’s important to assign ownership to different team members. This will help to ensure that everyone is on the same page and that everyone has a clear understanding of their tasks and responsibilities.

3. Provide Training

Providing training to your team will help them to gain the skills and knowledge necessary to successfully implement the change. This could include anything from technical training to leadership training.

4. Foster Collaboration

Encourage collaboration between team members so they can work together to find solutions and drive change. This could involve creating a team-building exercise or providing workshops on problem solving.

5. Celebrate Successes

Celebrating successes is an important part of the change process. Acknowledge and reward team members for their hard work and contributions. This will help to keep morale high and motivate team members to continue striving for success.

Case Study 1: Google

Google is a great example of a company that has successfully implemented change. When Google began, it was a search engine company, but since then it has expanded into many different areas. To ensure successful changes, Google has invested heavily in training and education. They also foster collaboration and provide incentives for employees to innovate.

Case Study 2: Apple

Apple is another example of a company that has successfully implemented change. Apple has been able to stay ahead of the competition by continually innovating and introducing new products. To ensure successful change, Apple invests heavily in research and development and provides extensive training and education to its employees.

Conclusion

By following these steps, your team will be well-prepared to handle the challenges of change and become successful leaders. With the right guidance and support, your team can make the transition seamless and help your organization stay competitive.

Image credit: Pixabay

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The Role of Change Management in Corporate Culture Change

The Role of Change Management in Corporate Culture Change

GUEST POST from Art Inteligencia

Corporate culture is a set of shared values, beliefs, and attitudes that guide how an organization operates and interacts with its employees, customers, and partners. As companies grow and evolve, their culture often needs to change in order to stay relevant and competitive. Change management is a process used to help organizations successfully transition from one state to another. It includes activities such as identifying the need for change, outlining goals and objectives, planning and implementing the change, and monitoring and evaluating the results. Change management plays an important role in corporate culture change, as it helps ensure that the desired changes are made in a smooth and efficient manner.

Case Study 1: Airbnb

Airbnb is a popular home-sharing platform that has experienced tremendous growth over the past decade. As the company expanded, its culture and values needed to evolve in order to keep up with the changing business environment. To facilitate this change, Airbnb implemented a comprehensive change management program. This included engaging stakeholders, communicating the need for change, and providing employees with training and support. Additionally, the company created a set of core values that serve as the foundation for all of its decisions. These values include being open and honest, being a host of trust, and creating a sense of belonging. By taking the time to ensure that all stakeholders were on board with the transition, Airbnb was able to successfully transform its culture and continue to grow and thrive.

Case Study 2: Microsoft

Microsoft is a global technology giant that is constantly innovating and adapting to the changing business environment. In recent years, the company has made a concerted effort to shift its corporate culture from one that was focused on competition and individual achievement to one that emphasizes collaboration and team work. To facilitate this transition, Microsoft implemented a comprehensive change management program. This included engaging stakeholders, providing employees with training and support, and communicating the need for change. Additionally, the company created a set of core values that serve as the foundation for all of its decisions. These values include being passionate, having a growth mindset, and embracing diversity. Through its change management program, Microsoft was able to successfully transform its culture and continue to be a leader in the technology industry.

Conclusion

Change management plays an important role in corporate culture change. By engaging stakeholders, communicating the need for change, and providing employees with training and support, organizations can successfully transition from one state to another in a smooth and efficient manner. This is exemplified by the case studies of Airbnb and Microsoft, who both implemented comprehensive change management programs in order to successfully transform their cultures and remain competitive in their respective industries.

Image credit: Pexels

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Understanding How Human-Centered Design Can Transform Your Organization

Understanding How Human-Centered Design Can Transform Your Organization

GUEST POST from Art Inteligencia

As organizations strive for success in the digital age, understanding human-centered design (HCD) is essential. HCD is a method of problem-solving that puts the focus on the end-user or consumer, considering their needs and preferences first and foremost. This design strategy has been proven to yield high-quality, user-friendly products and services that respond to the needs of the consumer.

Organizations that implement HCD are often more successful in the long run, as they are able to create products and services that are tailored to the consumer, resulting in improved user engagement and loyalty. Additionally, organizations that use HCD can better understand the needs of their target audience, allowing them to quickly adapt their offering to stay ahead of the competition.

Case Study 1: Dyson

Dyson is a perfect example of an organization that has leveraged HCD to create an innovative product and remain competitive. Dyson was founded in 1993 when James Dyson decided to use HCD to solve the problem of inefficient vacuum cleaners. By observing the user in their home environment, Dyson was able to identify the shortcomings of traditional vacuum cleaners, and design a product that addressed these issues. The result was the Dyson vacuum cleaner, which revolutionized the industry and has remained a top-seller ever since.

Case Study 2: Airbnb

Airbnb is another great example of an organization that has successfully implemented HCD. The company recognized the need for a better way to book short-term lodging, and created a service that was tailored to the needs of their target audience. By understanding the needs of their users, Airbnb was able to create a booking platform that was both user-friendly and secure, resulting in improved customer satisfaction.

Conclusion

By understanding and implementing HCD, organizations can create more user-centric products and services that are tailored to the needs of their target audience. This not only leads to improved user engagement and loyalty, but also allows organizations to stay ahead of the competition and remain competitive in the ever-changing digital landscape.

SPECIAL BONUS: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pexels

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The Benefits of Change Leadership in the Workplace

The Benefits of Change Leadership in the Workplace

GUEST POST from Chateau G Pato

Change is a common phenomenon in the workplace, and organizations must be prepared to respond and adapt to new trends, technologies, and ideas. Change leadership is a powerful tool for organizations to navigate through these changes and ensure success.

Change leadership is the ability to identify, initiate, and manage change within an organization. A successful change leader must have the right skills and knowledge to lead the organization through a period of transition.

The benefits of change leadership in the workplace are numerous. Change leaders are able to create a vision for the future of the organization, which can act as a guiding force for employees and help to motivate them to achieve the desired outcomes. Change leaders can also help to identify and implement new strategies, processes, and technologies that will help the organization to stay competitive. In addition, change leaders can help to foster an organizational culture that is open to change and encourages collaboration and innovation.

To illustrate the benefits of change leadership, let’s look at two case studies.

The first case study is about a large healthcare provider. This organization was facing challenges in meeting the increasing demands of their customers. They needed to find ways to reduce costs and improve efficiency. To address these issues, the organization hired a new change leader. The leader was able to identify and implement new strategies, processes, and technologies that helped to reduce costs, improve efficiency, and increase customer satisfaction. The change leader also created a vision of the future and developed a culture of collaboration and innovation.

The second case study is about a manufacturing company. This company was struggling to stay competitive in an ever-changing market. To address this issue, they hired a change leader. The leader was able to identify and implement new strategies, processes, and technologies that allowed the company to stay competitive. The change leader also created a vision for the future and developed a culture of collaboration and innovation.

These two case studies demonstrate how change leadership can be beneficial in the workplace. Change leaders are able to identify and implement new strategies, processes, and technologies that can help organizations to stay competitive and successful. They can also create a vision for the future and foster an organizational culture that is open to change and encourages collaboration and innovation.

Change leadership is an important tool for organizations to navigate through periods of transition. By having the right skills and knowledge, change leaders can help organizations to stay competitive and successful. With the right strategies and processes in place, organizations can ensure that they are prepared for any changes that may come their way.

Image credit: Pexels

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Change Management Tools and Techniques for Successful Projects

Change Management Tools and Techniques for Successful Projects

GUEST POST from Chateau G Pato

In today’s ever-changing business landscape, it’s important to stay ahead of the curve by employing change management tools and techniques. Change management is a process used to ensure that any changes made to an organization’s processes, products, or services are implemented in a structured, efficient, and effective manner. By taking the time to plan and implement change management tools and techniques, organizations can ensure that their projects are successful and that their employees are on board with the new changes.

One of the most important tools in any change management process is communication. Effective communication is essential to any successful project. It’s important to ensure that everyone involved in the project is aware of the changes that are being made and how these changes will affect them. This includes keeping key stakeholders informed, providing clear instructions to employees, and engaging in open and honest dialogue with any other parties involved.

Another important change management tool is training. Providing employees with the necessary training and resources to effectively implement any changes is essential for successful projects. It’s important to ensure that employees understand the changes and how they will affect their job duties. This can be done through in-person training sessions, online seminars, or other methods.

Finally, it’s important to identify and track project progress. This can be done by setting realistic timelines, monitoring the project’s progress, and making adjustments as needed. By tracking project progress, organizations can identify potential issues early on and take action to rectify them before they become a problem.

Case Study – Microsoft:

Microsoft is an example of a company that has successfully employed change management tools and techniques. In order to successfully implement the company’s move to the cloud, Microsoft used a combination of communication, training, and progress tracking. Microsoft set up a series of training sessions for employees to ensure that they understood the changes and how they would affect their job duties. The company also used regular progress reports and online seminars to track project progress and identify any issues that may arise.

Case Study – Google:

Google is another example of a company that has successfully employed change management tools and techniques. In order to successfully implement its new mobile-first strategy, Google used a combination of communication, training, and progress tracking. Google set up a series of online seminars and workshops to ensure that employees understood the new strategy and how it would affect their job duties. The company also used regular progress reports and online seminars to track project progress and identify any issues that may arise.

Conclusion

Change management tools and techniques are essential for successful projects. By taking the time to plan and implement change management tools and techniques, organizations can ensure that their projects are successful and that their employees are on board with the new changes. Examples of successful change management include Microsoft and Google, who both used a combination of communication, training, and progress tracking to successfully implement their new strategies. By employing the same change management tools and techniques, organizations can ensure that their projects are successful and that their employees are on board with the new changes.

Image credit: Unsplash

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Going Beyond the Business Model Canvas

Going Beyond the Business Model Canvas

For decades when business people and aspiring entrepreneurs came up with an idea and became serious about commercializing it, they would, by default, create a business plan. Anyone who has ever created a business plan knows they are a LOT of work. And as any innovator knows, most ideas turn out to be garbage. As a result, the creation of most business plans ends up being a waste of time.

All of this wasted time and money in the universes of both corporate innovation and startups was definitely an area of opportunity.

This pain has been solved in part by the Business Model Canvas created by Alex Osterwalder and Yves Pigneur, the Lean Canvas created by Ash Maurya, and by minor variations created by others.

Purpose of the Business Model Canvas

The purpose of both at their core is the same. The Business Model Canvas and the Lean Canvas seek to help entrepreneurs, intrapreneurs and innovators quickly explore the desirability, feasibility and viability of their ideas in a more visual and collaborative way, while also supporting much quicker iterations and revisions to both the value proposition and its path to market.

Where a business plan may take weeks to create, a Business Model Canvas or Lean Canvas can be created in an afternoon.

Where a business plan is often created by one person and revised by others in a serial manner, a Business Model Canvas or Lean Canvas is a group activity, informed by a collection of diverse perspectives and experiences, and challenged, evolved and revised in a real-time, parallel manner.

What excites me most as someone who conducts workshops all around the world and teaches people how to use the Business Model Canvas and other innovation & change tools, is that the Business Model Canvas and Lean Canvas have helped to accelerate a transformation in not only how people are taught, but also how they are permitted to conduct business.

Creating a Business Model Canvas as a Team

The Visual and Collaborative Workplace Transformation

This transformation is a game changer because it represents a growing integration of methods into workshops and meetings that enable facilitators to engage not only auditory learners, but visual, kinesthetic and social learners as well.

This more human approach to prototyping a business helps to add a bit more structure around an idea, in a collaborative way that will more quickly surface gaps and flaws while also testing assumptions, collecting idea fragments into a more holistic value proposition and creating a vision for how to make it real.

But, as we all know, any new business or any potential innovation will create an abundance of required and necessary changes. Unfortunately, whether you are using the Business Model Canvas or the Lean Canvas, the truth and the limitation is that they are but a single tool and can’t help you walk the rest of the path to reality. To create the changes necessary to realize your vision, you will need many more tools.

“When what people do aligns with what they think and feel, then and only then, will you achieve the outcomes you’re looking for.”

The good news is that this more visual and collaborative way of working helps with two of the most important keys to success – buy-in and alignment – and also helps to align mind, body, and spirit to harness the whole brain and its three constructs:

  1. Cognitive (thinking)
  2. Conative (doing)
  3. Affective (feeling)

Outcome-Driven Change Framework by Braden Kelley

Beyond the Business Model Canvas and the Lean Canvas

Visual, collaborative tools like the Business Model Canvas, Lean Canvas, Empathy Map, Value Proposition Canvas, Experience Maps, Service Design, and even Customer Journey Maps have laid the groundwork for a more modern, more powerful way of working that leverages the whole brain of the individual, and all three learning styles of the collective.

And where these tools all represent the beginning of a visual, collaborative endeavor to create change, they are missing the tools to help plan for and execute the changes that are being proposed.

Making the Shift to Human-Centered Change

This is where the Change Planning Toolkit™ powering the Human-Centered Change methodology comes in. It has been designed with the Change Planning Canvas™ at its core to feel familiar to those already using the aforementioned tools and empower teams to take the next steps on their journey to be successful:

  1. Innovation and Intrapreneurship
  2. Startup Creation
  3. Digital Transformation
  4. Design Thinking
  5. New Product Development (NPD)
  6. Service Design
  7. Experience Design
  8. Customer Experience (CX) Improvement Efforts
  9. Projects (make sure you also get the Visual Project Charter™)
  10. Change Initiatives

Charting Change is Number OneSo, if you’re already familiar with the Business Model Canvas, Lean Canvas, Empathy Map, Value Proposition Canvas, Experience Maps, Service Design, or Customer Journey Maps then you should get a copy of my latest book Charting Change and it will show you the thinking behind the Change Planning Toolkit™, how to use it to maintain the momentum of your team and the energy behind your idea, and how to leverage both to push it forward towards reality.

The Change Planning Toolkit™ will help you beat the 70% change failure rate, create more efficient and effective change initiatives (and even projects), and accelerate your pace of successful change in order to keep up with the accelerating pace of change all around us and to be more nimble, agile, and responsive than your competition.

Three Steps to Human-Centered Change Success

There is a simple three step process for people who want to start saving time and get the jump on their competition today by familiarizing themselves with the Human-Centered Change methodology:

  1. 10 free tools available to download now
  2. 26 free tools when you buy the book
  3. 70+ tools when you license the toolkit

I’ve invested more than $1 million into the Change Planning Toolkit™ so you don’t have to, and so you can leverage this investment to gain all of the benefits above while also saving yourself thousands or millions of dollars in consulting fees – every year.

And for a limited time, there are some exciting FREE training opportunities available to a handful of organizations who contact me.


Accelerate your change and transformation success

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