Tag Archives: trust

Weighing the Effectiveness of a Leader

Weighing the Effectiveness of a Leader

GUEST POST from Robert B. Tucker

As a college student, I was a volunteer on Joe Biden’s initial race for U.S. Senate. I recalled him saying something like, “If I’m elected, come see me in Washington.” Twenty or so years later I did just that. I put Biden to the test.

It was after a speaking engagement in Washington, D.C. I was about to head to the airport when I spotted the majestic Capitol dome in the distance. I remembered Biden’s promise. I had the cabbie to take me over to the Senate Office Building wherein the Delaware senator’s receptionist dutifully passed along my request.

Moments later a smiling and familiar figure appeared. The senator shook my hand and barely slowed down long enough to usher me to accompany him over to the Senate floor where he needed to cast a vote. We visited on the tram back and forth, and shortly we were back at his office, whereupon he thanked me for my service and disappeared.

Brief though it was, Biden passed my little test. He kept his word. He walked his talk. It was just that simple, yet I never forgot it.

I recall that incident from long ago because right now because it seems that leaders everywhere are being put to the test. Constituents, employees, and everybody else is asking tough questions about the competence and character of leaders.

As an innovation coach and public speaker, I’ve had a 35 year ringside seat to observe leadership in action. Working in 54 countries, and in every state and with businesses and trade groups of every size and industry, I’ve seen examples of great leadership that inspired me no end. I’ve worked with top teams of businesses in Rome, Charlotte, Bangkok and Abu Dabi. I’ve observed leadership in mobile phone companies in Bahrain, staffing companies in Kansas City, energy companies in Kenya, and direct selling companies in Peru. And lately, as we all have, I’ve seen dysfunctional and self-serving leadership at the national level that has disgusted me and made me fearful for future generations.

Never has there been such an urgent need for leadership as right now. Many of the readers of InnovationTrends are CEOs and senior leaders of large organizations. This is my call for you to step up to the plate: your company, your country needs you to lead.

And as leaders, you and I face three distinct challenges going forward:

  1. Can we build trust where trust is lacking?
  2. Can we anticipate change and think ahead of the curve?
  3. Can we execute skillfully and turn vision into reality?

Let’s examine these one-by-one:

The first thing leaders must do is build trust.

From the White House to the schoolhouse to the state house and to businesses and nonprofit organizations large and small, followers are asking those in leadership positions: are you the “real deal” and can I trust you? Do you have my back? And can I trust you to keep me and my family and my community safe? Can you steer and navigate this organization to a better place, or will you stand idly by as it is disrupted by forces you don’t understand, and don’t have a strategy to counteract?

The second thing leaders must do is to anticipate future threats and opportunities.

This week I’m interviewing Rick Sorkin, CEO of Jupiter Intelligence, a climate risk startup with headquarters in Silicon Valley, and whose business booked ten times as many contracts in the first quarter of this year as it did in the prior year. “I think that the pandemic was a bit of a near death experience,” Sorkin told the Washington Post. “Once people got past [it], they were like, ‘Oh, what else is there like this that we’re not worrying about?’” Climate change is at the top of that list.

By using advanced computer modeling, Jupiter forecasts the likelihood of a wildfire disaster, or the threat of a flood engulfing your chemical plant. Jupiter offers a whole new level of insight into what might previously have been considered “unforeseen” risks. Post Covid/Post Jan 6 everyone instinctively realizes we are living in a period of ever-broader “unsustainable” risks. Today’s leaders can no longer kick cans down the road. They must lead, for their anticipation skills are on full display. All leaders need to develop and use better tools and methods to help anticipate threats, but also, as Jupiter is doing, to position, wherever and whenever possible to translate them – using creativity and innovation thinking — into opportunities.

The third thing that leaders need to do is to execute successfully and turn vision into reality.

I once interviewed Warren Bennis, the late leadership guru and former president of the University of Cincinnati. Professor Bennis believed in the adage that great leaders are not born but made, insisting that “the process of becoming a leader is similar, if not identical, to becoming a fully integrated human being,” as he put it in an interview with the New York Times. Both, he said, were grounded in self-discovery.

Yet It was Bennis’s definition of leadership that I recall now, as being particularly appropriate to the times we are living in. Leadership, as Bennis saw it, is “the capacity to translate vision into reality.”

And that vision-to-reality transformation is what we need to study now, to celebrate now, and to strive to get better at. Instead of “just getting by” or muddling through, true leaders develop a vision of where they want to take the organization. They study the trends, they look back to be guided by history, and they inform themselves consciously and consistently as to where today’s trends are headed, and they take risks and make investments, rather than merely “kicking the can down the road” for future leaders to deal with.

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Fostering a Culture of Trust and Transparency to Support Change Initiatives

Fostering a Culture of Trust and Transparency to Support Change Initiatives

GUEST POST from Art Inteligencia

In an age of rapid transformation, organizations are incessantly seeking ways to stay ahead of the curve. They know that to navigate the turbulent waters of change, trust and transparency are not just ideals to aspire to—they’re essential pillars to build on. Yet, fostering a culture of trust and transparency to support change initiatives often eludes even the savviest leaders. In this article, we’ll explore how to cultivate these critical elements through robust strategies and inspiring case studies.

The Vital Role of Trust and Transparency

Trust is the foundation upon which all relationships are built. Without it, any effort to initiate change is likely to be met with resistance, suspicion, or outright rejection. Trust promotes open communication, collaboration, and the willingness to take risks—all indispensable during periods of change.

Transparency, on the other hand, is the mechanism through which trust is earned and maintained. Transparent practices ensure that employees are kept in the loop about the what, why, and how of change initiatives. It tackles the unknowns head-on, thereby reducing anxiety and uncertainty.

Strategies to Cultivate Trust and Transparency

  1. Open Communication Channels: Encourage employees to voice their concerns, offer suggestions, and ask questions. Ensure that communication is a two-way street, thereby validating their input and fostering a sense of inclusion.
  2. Consistent and Clear Messaging: Develop a coherent narrative around the change initiative. Ensure that everyone understands the objectives, the benefits, and the roadmap.
  3. Lead by Example: The leadership team must embody the principles of trust and transparency. Actions speak louder than words, and employees will look to their leaders for cues on how to behave.
  4. Empowerment and Autonomy: Allow employees to take ownership of their roles within the change initiative. Empowerment fosters a sense of accountability and reinforces trust.
  5. Recognition and Feedback: Regularly acknowledge efforts and achievements. Constructive feedback keeps the momentum going and builds a culture of continuous improvement.

Case Study 1: The Transformative Journey of Company X

Company X, a global manufacturing giant, was losing its competitive edge due to outdated processes and dwindling employee morale. Capturing the zeitgeist, their leadership embarked on a sweeping digital transformation initiative aimed at overhauling everything from supply chain operations to customer service interactions.

Trust and Transparency in Action:

  • Open Forums: Company X conducted a series of town hall meetings where top executives shared the comprehensive plan for digital transformation. They answered questions and openly discussed potential challenges and their solutions.
  • HR Initiatives: A new internal platform was introduced for employees to anonymously provide feedback and suggest innovations. HR frequently published aggregated data and responded to common concerns, thereby reinforcing transparency.
  • Empowerment Programs: Teams were encouraged to pilot small-scale projects that aligned with the larger transformation goals. Successful initiatives were scaled company-wide, showcasing trust in employees’ capabilities.

Outcome:

Employee engagement soared, reducing turnover by 20% within the first year. Operational efficiencies improved, with a 15% reduction in cycle time in manufacturing processes. More importantly, the cultural shift laid a solid foundation for continuous improvement and resilience against future challenges.

Case Study 2: Tech Firm Y’s Agile Transformation

Tech Firm Y specialized in software development but found itself struggling with long product development cycles and mismatches between product offerings and customer needs. Leadership decided to pivot to an agile methodology to promote faster iteration and close alignment with customer expectations.

Trust and Transparency in Action:

  • Agile Training: Comprehensive training programs were rolled out to educate employees about the principles and practices of Agile methodology. This was not a one-time event but an ongoing commitment to continuous learning.
  • Daily Stand-ups: Daily stand-up meetings were instituted across all teams to discuss progress, roadblocks, and immediate next steps. This practice ensured transparency and collective problem-solving.
  • Inclusive Roadmap Planning: Roadmap planning sessions were inclusive, involving multi-disciplinary teams to ensure that every voice was heard and that plans were transparent and well-understood.

Outcome:

The company witnessed a 25% reduction in project lead times and a 30% increase in customer satisfaction scores. Even more crucially, the transformation bolstered an inclusive culture where everyone felt invested in the company’s success.

Conclusion

Trust and transparency are not just values to hang on the wall; they are actionable, measurable, and indispensable during times of change. By following these strategies and learning from these exemplary case studies, organizations can pave the way for successful change initiatives that are not only accepted but embraced by their teams.

By investing in a culture that values open communication, consistent messaging, and leadership by example, you create an environment ripe for innovation and ready to navigate the complexities of modern business landscapes.

In a world where the only constant is change, let’s strive to make trust and transparency our most steadfast allies.

Bottom line: Understanding trends is not quite the same thing as understanding the future, but trends are a component of futurology. Trend hunters use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist and trend hunter.

Image credit: misterinnovation.com

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Building Trust and Collaboration within Innovation Teams

Building Trust and Collaboration within Innovation Teams

GUEST POST from Art Inteligencia

Innovation is the lifeblood of any forward-thinking organization. The ability to generate and implement new ideas is paramount. Yet, the most challenging aspect often isn’t coming up with those ideas but fostering the kind of environment where innovation can thrive. Central to this environment are trust and collaboration. In their absence, even the most brilliant ideas can stall. In their presence, however, teams become a powerhouse of creativity and problem-solving. Let’s delve into the principles and practical steps for building trust and collaboration within innovation teams, informed by illuminating case studies.

The Foundation of Trust and Collaboration

Trust and collaboration stand as the twin pillars supporting a culture of innovation. Trust can be distilled into two primary elements: reliability and psychological safety. Team members need to trust in each other’s abilities and reliability, and they must also feel safe to express their ideas without fear of ridicule or retribution.

Collaboration, meanwhile, thrives on diversity of thought, open communication, and a shared vision. When people from different backgrounds and expertise come together, they bring with them a rich tapestry of ideas and perspectives. Facilitating open communication ensures that these valuable insights are shared and harnessed. A shared vision, on the other hand, aligns the team and gives them a common goal to strive towards.

Case Study 1: IDEO – A Living Laboratory of Collaboration

IDEO, one of the world’s leading design firms, is often cited as a paragon of innovation. Their secret sauce? A unique blend of trust and collaboration.

At IDEO, the philosophy of radical collaboration permeates the organizational culture. Every project is approached with a cross-disciplinary team, drawing individuals from fields as diverse as anthropology, engineering, and graphic design. This diversity ensures a broad range of perspectives and ideas.

To foster trust, IDEO places a strong emphasis on creating a psychologically safe environment. One of the cornerstones of their process is the “Yes, and…” mindset borrowed from improv comedy. This approach encourages team members to build upon each other’s ideas rather than dismissing them. Such a practice not only validates the contributor but also often leads to unexpected and innovative solutions.

For example, when IDEO was tasked with redesigning a shopping cart for ABC’s “Nightline,” team members were encouraged to voice even their wildest ideas. One team member suggested a child seatbelt that speaks to the user in a reassuring voice. Initially, this sounded whimsical, but it led to further exploration of how to enhance the shopping experience with added safety and family-friendliness. The open-minded environment allowed this idea to mature into practical innovations that were incorporated into the final design.

Case Study 2: Netflix – Trust as the Bedrock of Innovation

Another powerful example comes from Netflix, a company that has revolutionized both the DVD rental and streaming service industries. At Netflix, the concept of trust goes beyond just inter-team dynamics and extends to a high-trust corporate culture.

Netflix’s famous “Freedom and Responsibility” culture empowers employees to make decisions autonomously. Leaders trust their team members to act in the company’s best interests without micromanagement. This level of trust is built through rigorous hiring processes, ensuring that only people who fit the company’s values and high standards for performance are brought on board.

One notable instance of this culture in action involved the development of the company’s streaming service. Faced with declining DVD rentals, Netflix needed to pivot quickly. The innovation team was given the autonomy to explore various avenues without constant oversight. They adopted an open and transparent communication model that allowed every team member to contribute their ideas and insights freely. This high level of trust and collaborative spirit enabled them to develop, test, and roll out their streaming service, which ultimately positioned the company for overwhelming success.

Steps to Building Trust and Collaboration in Your Team

1. Cultivate Psychological Safety:

  • Leaders must model vulnerability and openness.
  • Encourage risk-taking and frame failures as learning opportunities.
  • Establish norms where team members listen and build on each other’s ideas.

2. Promote Cross-Functional Collaboration:

  • Include diverse team members from different departments and backgrounds.
  • Create regular opportunities for cross-departmental meetings and interactions.
  • Encourage job rotations or shadowing programs to foster understanding and empathy.

3. Establish Clear, Shared Goals:

  • Co-create a shared vision that the entire team believes in.
  • Ensure that roles are clearly defined, but also flexible enough for collaborative effort.
  • Use OKRs (Objectives and Key Results) to align efforts and measure progress.

4. Celebrate Success and Reflect on Failures:

  • Publicly recognize both big and small wins.
  • Hold post-mortem meetings to reflect on what went well and what could be improved.
  • Develop a culture of continuous feedback and improvement.

5. Empower Through Autonomy:

  • Give team members the freedom to make decisions and take ownership.
  • Provide the resources and support they need to succeed.
  • Trust in their abilities and judgment, stepping in only when necessary.

Conclusion

Building trust and collaboration within innovation teams is not merely an ideal but a critical necessity for fostering a culture of innovation. As demonstrated by the case studies of IDEO and Netflix, both trust and collaboration can serve as dynamic catalysts for creativity and sustained success. By cultivating psychological safety, promoting cross-functional collaboration, establishing shared goals, celebrating all achievements, and empowering team members, organizations can create fertile ground where innovation not only survives but thrives.

As we look to the future, remember that innovation isn’t just about the ideas themselves but about cultivating an environment where those ideas can be born, nurtured, and brought to fruition. By investing in trust and collaboration, you are essentially investing in the future of your organization.

So, are you ready to transform your innovation teams into high-performing powerhouses? Start with trust and collaboration, and watch as the magic unfolds.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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The Role of Empathy in Change Management

Discussing the Power of Empathy in Fostering Understanding, Trust, and Collaboration Throughout the Change Journey

The Role of Empathy in Change Management

GUEST POST from Chateau G Pato

Change is an inevitable part of any organization’s growth and evolution. However, successfully navigating change can be a challenge, often resulting in resistance and disruption among team members. Empathy, the ability to understand and share the feelings of others, plays a pivotal role in change management, as it helps foster deeper connections and enables a smoother transition. In this thought leadership article, we delve into the power of empathy in driving successful change initiatives, using two case studies to highlight its impact.

Case Study 1: A Large Manufacturing Company

In a large manufacturing company, the leadership team decided to implement a significant organizational restructuring aimed at adapting to market trends. This transformation involved several departmental mergers, role realignments, and process changes. To ensure a seamless transition, the change management team prioritized empathy throughout the process.

Empathy enabled the change management team to connect with employees affected by the changes on a personal level. Managers held town halls and one-on-one discussions, giving employees the space to express their concerns, fears, and doubts. By genuinely listening and understanding their experiences, the change management team effectively alleviated tension and built trust.

Additionally, the team established mentorship programs, pairing those affected by the changes with experienced colleagues who had previously undergone similar transformations. Through these relationships, empathy thrived, as mentors not only provided guidance but also shared personal stories of their own change journeys. As a result, the affected employees felt supported and understood, enabling them to adapt more smoothly to the new organization structure.

Case Study 2: A Tech Startup

In a fast-paced tech startup, the leadership recognized the need for a cultural shift to improve collaboration and innovation. The change initiative aimed to create a more inclusive and diverse workplace environment that encouraged employees to bring their unique perspectives to the table. Empathy became the cornerstone of this transformation.

To enact change successfully, the startup’s leaders made a concerted effort to understand the varying backgrounds, experiences, and perspectives of their employees. They conducted empathy-building activities such as diversity workshops, team-building exercises, and open forums for discussion. These initiatives helped employees feel valued and seen, fostering a sense of belonging within the organization.

Moreover, the leadership team actively sought out and acknowledged employees’ feedback throughout the change process, demonstrating their commitment to understanding their concerns. By incorporating employee input and involving them at all stages of decision-making, the change initiative garnered buy-in and genuine support from the entire workforce.

Conclusion

Empathy acts as a powerful catalyst in change management. The case studies of the manufacturing company and tech startup illustrate the significant impact empathy can have on a successful change journey. By embracing empathy, organizations can foster understanding, trust, and collaboration among employees, leading to smoother transitions and heightened employee satisfaction.

As leaders and change agents, it is crucial to acknowledge the human side of change. By cultivating empathy, we can create an environment where individuals feel heard, understood, and supported throughout the transformation process. Ultimately, empathy not only drives successful change initiatives but also contributes to a positive and inclusive organizational culture.

SPECIAL BONUS: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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Measuring the Unmeasurable – Metrics for Curiosity, Trust, and Openness

LAST UPDATED: December 8, 2025 at 2:34PM

Measuring the Unmeasurable - Metrics for Curiosity, Trust, and Openness

GUEST POST from Chateau G Pato

In the relentless pursuit of Human-Centered Change and innovation, we face a critical paradox: the most impactful drivers of breakthrough ideas—things like curiosity, trust, and openness—are often dismissed as “soft” or “unmeasurable.” We diligently track KPIs related to output, revenue, and efficiency, yet overlook the very inputs that foster an environment where these outputs can thrive. This is a profound mistake. What gets measured gets managed. What isn’t measured often languishes.

To truly build resilient, innovative organizations, we must unlearn the rigid assumption that only direct, quantitative metrics hold value. Instead, we must embrace the art and science of inferential measurement, building a mosaic of data points that, together, illuminate the state of these crucial, yet intangible, human qualities. These are not about vanity metrics; they are about understanding the health of your innovation ecosystem.

Visual representation: An infographic illustrating how indirect metrics (e.g., questions asked, cross-functional collaboration, idea submissions) can be proxies for Curiosity, Trust, and Openness.

The Triangulation Approach: Unlocking Hidden Insights

Measuring the unmeasurable is not about finding a single, perfect number. It’s about triangulation: combining multiple, often indirect, indicators to create a robust picture. Here’s how we can approach curiosity, trust, and openness:

1. Measuring Curiosity: The Fuel for Exploration

Curiosity is the impulse to explore, learn, and question. It drives individuals to seek new solutions and challenge assumptions. To measure it, look for behavioral proxies:

  • “Why?” Question Frequency: In meetings, workshops, and project discussions, track the number of times individuals or teams ask fundamental “why” questions rather than just “how” or “what.” A higher frequency suggests deeper inquiry.
  • Cross-Departmental Inquiry: Track the number of informal (coffee chats) and formal (shadowing, interviews) information-seeking interactions employees initiate outside their immediate team or department. Tools like communication platforms or internal social networks can help monitor this.
  • Learning Resource Engagement: Monitor engagement with internal learning platforms, external courses, industry reports, and innovation labs. How many unique topics are explored? How many non-mandatory courses are completed?
  • Idea Submission Diversity: Beyond just the number of ideas, analyze the breadth of domains or problem spaces addressed in idea submissions. Are people exploring completely new territories, or just iterating on existing ones?

By combining these, you can gauge whether your culture is merely allowing curiosity or actively fostering it.

2. Measuring Trust: The Foundation of Collaboration

Trust is the belief that others will act in good faith and that one’s vulnerabilities will not be exploited. It is essential for sharing nascent ideas and taking risks. Proxies for trust include:

  • Psychological Safety Index: Utilize anonymous surveys (e.g., Google’s Project Aristotle model) to gauge employees’ comfort level with speaking up, admitting mistakes, and sharing unconventional ideas without fear of negative repercussions. Focus on statements like, “If I make a mistake on this team, it is not held against me.”
  • Feedback Loop Activity: Track the volume and bidirectional nature of constructive feedback. Are people giving and receiving candid feedback freely, or is it primarily top-down and formal? High-trust environments foster frequent, informal feedback exchanges.
  • Cross-Functional Resource Sharing: Beyond simple collaboration, look at the willingness to share sensitive information, critical resources, or even temporary team members between departments. This indicates a deeper level of inter-team trust.
  • Conflict Resolution Patterns: Observe how conflicts are resolved. Is it through formal escalation (low trust) or direct, informal discussion and negotiation (high trust)?

A thriving innovation culture cannot exist without strong inter-personal and inter-team trust. Building this foundation is not soft; it is strategic.

3. Measuring Openness: The Gateway to New Possibilities

Openness is the willingness to consider new ideas, approaches, and perspectives, even if they challenge existing paradigms. It’s about shedding cognitive biases and embracing ambiguity. Metrics for openness include:

  • Experimentation Rate: Track the number of small-scale experiments, MVPs, and pilots initiated monthly. More importantly, measure the learning cycle time—how quickly experiments are run, results analyzed, and decisions made.
  • Diversity of Input Sources: Where do new ideas originate? Are they solely internal, or is there a strong influx from external sources (customer co-creation, academic partnerships, competitor analysis, diverse new hires)?
  • Resistance-to-Change Index: Use pulse surveys or qualitative interviews to identify explicit and implicit resistance to new processes, technologies, or strategies. Look for patterns in objections—are they evidence-based, or fear-based?
  • Leadership Receptiveness: Assess how often leaders genuinely seek out dissenting opinions, actively listen to junior staff ideas, and publicly acknowledge when their own assumptions were challenged and proven incorrect. This sets the tone for the entire organization.

Ultimately, openness determines an organization’s capacity for true transformation, not just incremental improvement.

Case Study 1: Reinvigorating a Stagnant R&D Lab

Challenge: Declining Innovation Output in a Legacy R&D Division

A global pharmaceutical company (“PharmaCo”) noticed its once-pioneering R&D lab was becoming risk-averse, producing fewer novel compounds. Direct output metrics remained stable due to incremental improvements, but true breakthrough innovation had stalled.

Measurement Intervention: Curiosity & Openness Proxies

PharmaCo introduced new “soft” metrics alongside traditional KPIs:

  • Curiosity: Tracked participation in cross-disciplinary “Lunch & Learn” sessions (informal scientific sharing), internal publication of research outside one’s core specialty, and spontaneous “deep dive” requests to the central knowledge repository.
  • Openness: Monitored the number of “negative result” reports (failures leading to new insights), external collaboration proposals, and employee-initiated “exploratory project” pitches outside core mandates.

The Innovation Impact:

By explicitly measuring and rewarding these proxies, PharmaCo shifted its culture. Within two years, cross-disciplinary “Lunch & Learns” increased by 300%, and “negative result” reports (previously buried) became celebrated learning documents. This led to a 15% increase in novel drug candidate proposals from unexpected combinations of research, demonstrating that measuring inputs can drive groundbreaking outputs.

Case Study 2: Building Inter-Departmental Trust in a Tech Giant

Challenge: Siloed Teams and Blame Culture Post-Acquisition

A rapidly growing tech company (“MegaTech”) experienced significant friction and blame-shifting between its engineering and product teams following a major acquisition. This eroded trust, slowed development cycles, and increased employee turnover in critical roles.

Measurement Intervention: Trust & Openness Proxies

MegaTech launched a Human-Centered Change initiative focusing on trust. Metrics included:

  • Trust: Anonymous pulse surveys on psychological safety (e.g., “I feel safe disagreeing with my manager”), and “shadowing days” where engineers spent a day with product teams, and vice versa.
  • Openness: Tracked the number of “feedback sessions” where teams collectively reviewed each other’s work (not just managers), and the explicit mention of “lessons learned” in post-mortems, rather than just “root causes.”

The Innovation Impact:

Over 18 months, the psychological safety score increased by 25%. More importantly, the quality and speed of conflict resolution improved dramatically, and employee retention in critical engineering roles stabilized. By making trust and openness measurable, MegaTech systematically dismantled silos, fostering a culture where inter-team learning and mutual respect became the norm.

Conclusion: The Strategic Imperative of Intangible Metrics

Ignoring curiosity, trust, and openness as “unmeasurable” is a strategic blunder. These are not optional nice-to-haves; they are the fundamental operating system of an innovative enterprise. By adopting a triangulation approach—combining observable behaviors, qualitative insights, and intelligent proxies—leaders can gain unprecedented visibility into the health of their innovation culture. This shift from purely output-driven metrics to input-driven insights is the next frontier of Human-Centered Change. Start measuring these “unmeasurables” today, and watch your innovation capacity soar.

“If you only measure the easy things, you’ll miss the most important things.” — Braden Kelley

Frequently Asked Questions About Measuring Intangible Metrics

1. Why are curiosity, trust, and openness considered “unmeasurable”?

They are often considered unmeasurable because they are subjective human qualities that cannot be directly counted or quantified in a simple numerical way. Traditional metrics focus on outputs (e.g., sales, production), whereas these are inputs that describe psychological states and behaviors, requiring more nuanced, indirect measurement approaches.

2. What is the “triangulation approach” to measurement?

The triangulation approach involves using multiple, different data sources and types (e.g., surveys, behavioral observations, usage logs) to gain a comprehensive understanding of an intangible quality. Instead of relying on a single “perfect” metric, it combines several indirect indicators to form a more robust and reliable picture.

3. How can I start measuring these in my own team?

Start small with a single proxy. For curiosity, try tracking “why” questions in team meetings. For trust, implement a quick, anonymous psychological safety pulse survey. For openness, monitor the diversity of idea sources. The key is to pick observable behaviors or simple self-reports and consistently track changes over time, then discuss the insights with your team.

Your first step toward measuring the unmeasurable: Convene your innovation leadership team. Instead of asking, “What new products did we launch?” ask, “What new questions did our team ask last month that challenged our core assumptions?” Document these, and you’ve begun to measure curiosity.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credit: Pexels

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