Tag Archives: Artificial Intelligence

Overcoming Challenges in AI Implementation

A Human-Centered Approach

Overcoming Challenges in AI Implementation

GUEST POST from Chateau G Pato

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a present-day reality rapidly transforming industries and redefining how we work. Organizations globally are investing heavily, eager to unlock efficiencies, derive unprecedented insights, and carve out significant competitive advantages. Yet, as a human-centered change and innovation thought leader, I frequently observe a disconnect between this enormous potential and the actual success rate of AI initiatives. The most common stumbling blocks aren’t purely technical—they are deeply rooted in human factors and organizational dynamics. To truly harness AI’s power, we must adopt a human-centered implementation strategy, proactively addressing these challenges by putting people at the heart of our efforts.

The Data Foundation: Quality, Access, and Ethical Considerations

The bedrock of any robust AI system is data. Without high-quality, relevant, and accessible data, even the most sophisticated algorithms will falter. Many organizations grapple with data that is inconsistent, incomplete, or siloed across disparate systems, making it a monumental task to prepare for AI consumption. Beyond sheer quality and accessibility, the critical challenge of data bias looms large. AI models learn from historical data, which often reflects existing societal inequalities and prejudices. If left unaddressed, these biases can be perpetuated or even amplified by AI, leading to discriminatory or unfair outcomes. Overcoming this requires robust data governance frameworks, meticulous data cleansing processes, and proactive strategies for bias detection and mitigation from the outset, alongside transparent data lineage.

“AI models are only as good as the data they’re trained on. The critical challenge of data bias looms large, requiring proactive detection and mitigation.”

Bridging the Talent and Understanding Gap

Despite the undeniable demand for AI, a significant skills shortage persists. Organizations often lack the in-house talent—from data scientists and machine learning engineers to AI architects—required for effective development and deployment. However, the talent gap extends beyond technical roles. There’s a crucial need for AI literacy across the entire organization: business leaders who can identify strategic AI opportunities, project managers who can navigate the unique complexities of AI projects, and, critically, front-line employees who will interact with AI tools daily. Without a foundational understanding of what AI is (and isn’t), how it functions, and its ethical implications, fear, resistance, and misuse can undermine even the most promising initiatives. Investment in upskilling and reskilling is paramount.

Navigating Organizational Culture and Resistance to Change

Perhaps the most potent barrier to successful AI implementation is cultural. Humans are inherently wired for comfort with the familiar, and AI often represents a profound disruption to established workflows, roles, and decision-making processes. Common anxieties include fear of job displacement, skepticism about the reliability of “black box” algorithms, and general discomfort with the unknown. Successfully integrating AI demands exceptional change management. This includes transparent communication that clearly articulates AI’s value proposition for individual employees (focusing on augmentation, not just automation), opportunities for involvement in the design and testing phases, and a commitment to continuous learning and adaptation. A culture that embraces experimentation and views AI as a collaborative partner will thrive.

Case Study 1: Healthcare Provider’s Diagnostic AI Transformation

A prominent healthcare system embarked on integrating an AI-powered diagnostic tool designed to assist radiologists in detecting subtle abnormalities in medical images, aiming for earlier disease identification. Initial adoption was sluggish. Radiologists voiced concerns about the AI’s accuracy, fearing it would erode their professional expertise, and found its integration with their existing, disparate PACS (Picture Archiving and Communication Systems) cumbersome. Moreover, the vast imaging data was fragmented and inconsistently labeled across various hospital sites.

The organization responded with a comprehensive, human-centered strategy. They actively involved radiologists in the AI’s development, allowing them to provide direct feedback on model outputs and co-design an intuitive user interface. A critical “explainable AI” component was integrated, enabling radiologists to understand the AI’s rationale for its suggestions, thereby building trust. Data quality was significantly enhanced through a centralized data lake initiative and dedicated teams focused on standardizing imaging protocols. Crucially, the AI was positioned as an “intelligent assistant” augmenting human capabilities, highlighting potential anomalies to allow radiologists to focus on complex cases, leading to improved diagnostic speed and accuracy. Pilot programs with respected, early-adopter radiologists cultivated internal champions, paving the way for widespread acceptance and ultimately, enhanced patient outcomes.

Key Takeaway: Direct user involvement, explainable AI, and framing AI as an augmentation tool are crucial for overcoming professional skepticism and driving adoption in complex domains.

Addressing Ethical Considerations and Robust Governance

As AI becomes increasingly embedded in critical decisions, ethical considerations move from theoretical discussions to practical imperatives. Issues such as algorithmic bias, data privacy, the “black box” problem (lack of transparency), and clear accountability for AI-driven decisions are not optional; they carry significant real-world consequences. Without well-defined governance frameworks, clear ethical guidelines, and robust oversight mechanisms, organizations risk severe reputational damage, hefty regulatory fines (e.g., GDPR violations), and a profound loss of public trust. Building trustworthy AI requires not only proactive ethical design but also explainability features, continuous monitoring for unintended biases, and establishing clear lines of accountability for the performance and impact of AI systems throughout their lifecycle.

Integration Complexity and Scalability Challenges

Moving AI from a proof-of-concept to a scalable, production-ready solution is often fraught with technical complexities. New AI tools frequently encounter friction when integrating with existing, often outdated, and fragmented legacy IT infrastructures. Incompatible data formats, absent or poorly documented APIs, and insufficient computational resources can create significant bottlenecks. Realizing enterprise-wide AI value demands a clear architectural vision, strong engineering capabilities, and a phased, iterative deployment approach that prioritizes interoperability and future scalability. The goal is to avoid isolated “AI islands” and foster a connected, intelligent ecosystem.

Case Study 2: Global Retailer’s AI-Powered Personalization Engine

A leading global retailer aimed to deploy an AI-driven personalization engine for its e-commerce platform, seeking to deliver hyper-relevant product recommendations and targeted promotions. They faced two primary obstacles: customer data was scattered across disparate systems (CRM, loyalty programs, online Browse histories), and skepticism among marketing teams about the AI’s ability to genuinely understand customer preferences beyond simple, rule-based systems.

The retailer strategically addressed data fragmentation by building a unified customer data platform (CDP). Leveraging cloud technologies, they aggregated and meticulously cleansed information from all sources, creating a holistic customer view. To win over the marketing department, they conducted rigorous A/B tests, directly comparing AI-driven personalization against traditional segmentation strategies. The tangible results—a significant uplift in conversion rates and average order value—were undeniable. Furthermore, they provided user-friendly dashboards that offered clear explanations for AI recommendations (e.g., “Customer X purchased Y and viewed Z, similar to other customers who showed interest in this category”). This transparency fostered confidence. By focusing on measurable business outcomes and demonstrating how the AI augmented, rather than replaced, the marketers’ strategic roles, the system gained widespread adoption, becoming a cornerstone of their digital strategy and driving substantial revenue growth.

Key Takeaway: Unifying fragmented data, proving tangible ROI through A/B testing, and providing transparency into AI’s reasoning are vital for securing buy-in and driving adoption of customer-facing AI.

Lack of Strategic Vision and Measurable ROI

A common pitfall is initiating AI projects as isolated experiments without a clear strategic vision or a well-defined business problem to solve. This often leads to “pilot purgatory,” where promising prototypes fail to transition to production, or deployed solutions struggle to demonstrate tangible return on investment (ROI). Successful AI implementation begins with a clear understanding of the specific business challenge, a measurable definition of success, and a robust framework for tracking and communicating the value created. It’s not about implementing AI for AI’s sake, but about leveraging it to achieve meaningful business objectives.

Conclusion: The Human Imperative for AI Success

AI’s transformative potential is immense, but its realization hinges on more than just cutting-edge algorithms and powerful computing. It demands a holistic, human-centered approach that meticulously addresses the intricate interplay of data, talent, culture, ethics, and infrastructure. By prioritizing data quality and ethical governance, investing in comprehensive AI literacy and continuous upskilling, fostering a culture of curiosity, collaboration, and psychological safety, designing AI for human augmentation, and rigorously aligning AI initiatives with clear, measurable business outcomes, organizations can deftly navigate these complex challenges. The future of successful AI implementation lies not solely in technological prowess, but profoundly in our ability to prepare, empower, and integrate the humans who will architect, utilize, and ultimately benefit from this powerful technological revolution.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Unlocking the Power of Cause and Effect

Leave a reply

Unlocking the Power of Cause and Effect

GUEST POST from Greg Satell

In 2011, IBM’s Watson system beat the best human players in the game show, Jeopardy! Since then, machines have shown that they can outperform skilled professionals in everything from basic legal work to diagnosing breast cancer. It seems that machines just get smarter and smarter all the time.

Yet that is largely an illusion. While even a very young human child understands the basic concept of cause and effect, computers rely on correlations. In effect, while a computer can associate the sun rising with the day breaking, it doesn’t understand that one causes the other, which limits how helpful computers can be.

That’s beginning to change. A group of researchers, led by artificial intelligence pioneer Judea Pearl, are working to help computers understand cause and effect based on a new causal calculus. The effort is still in its nascent stages, but if they’re successful we could be entering a new era in which machines not only answer questions, but help us pose new ones.

Observation and Association

Most of what we know comes from inductive reasoning. We make some observations and associate those observations with specific outcomes. For example, if we see animals going to a drink at a watering hole every morning, we would expect to see them at the same watering hole in the future. Many animals share this type of low-level reasoning and use it for hunting.

Over time, humans learned how to store these observations as data and that’s helped us make associations on a much larger scale. In the early years of data mining, data was used to make very basic types of predictions, such as the likelihood that somebody buying beer at a grocery store will also want to buy something else, like potato chips or diapers.

The achievement over the last decade or so is that advancements in algorithms, such as neural networks, have allowed us to make much more complex associations. To take one example, systems that have observed thousands of mammograms have learned to associate the ones that show a tumor with a very high degree of accuracy.

However, and this is a crucial point, the system that detects cancer doesn’t “know” it’s cancer. It doesn’t associate the mammogram with an underlying cause, such as a gene mutation or lifestyle choice, nor can it suggest a specific intervention, such as chemotherapy. Perhaps most importantly, it can’t imagine other possibilities and suggest alternative tests.

Confounding Intervention

The reason that correlation is often very different from causality is the presence of something called a confounding factor. For example, we might find a correlation between high readings on a thermometer and ice cream sales and conclude that if we put the thermometer next to a heater, we can raise sales of ice cream.

I know that seems silly, but problems with confounding factors arise in the real world all the time. Data bias is especially problematic. If we find a correlation between certain teachers and low test scores, we might assume that those teachers are causing the low test scores when, in actuality, they may be great teachers who work with problematic students.

Another example is the high degree of correlation between criminal activity and certain geographical areas, where poverty is a confounding factor. If we use zip codes to predict recidivism rates, we are likely to give longer sentences and deny parole to people because they are poor, while those with more privileged backgrounds get off easy.

These are not at all theoretical examples. In fact, they happen all the time, which is why caring, competent teachers can, and do, get fired for those particular qualities and people from disadvantaged backgrounds get mistreated by the justice system. Even worse, as we automate our systems, these mistaken interventions become embedded in our algorithms, which is why it’s so important that we design our systems to be auditable, explainable and transparent.

Imagining A Counterfactual

Another confusing thing about causation is that not all causes are the same. Some causes are sufficient in themselves to produce an effect, while others are necessary, but not sufficient. Obviously, if we intend to make some progress we need to figure out what type of cause we’re dealing with. The way to do that is by imagining a different set of facts.

Let’s return to the example of teachers and test scores. Once we have controlled for problematic students, we can begin to ask if lousy teachers are enough to produce poor test scores or if there are other necessary causes, such as poor materials, decrepit facilities, incompetent administrators and so on. We do this by imagining counterfactual, such as “What if there were better materials, facilities and administrators?”

Humans naturally imagine counterfactuals all the time. We wonder what would be different if we took another job, moved to a better neighborhood or ordered something else for lunch. Machines, however, have great difficulty with things like counterfactuals, confounders and other elements of causality because there’s been no standard way to express them mathematically.

That, in a nutshell, is what Judea Pearl and his colleagues have been working on over the past 25 years and many believe that the project is finally ready to bear fruit. Combining humans innate ability to imagine counterfactuals with machines’ ability to crunch almost limitless amounts of data can really be a game changer.

Moving Towards Smarter Machines

Make no mistake, AI systems’ ability to detect patterns has proven to be amazingly useful. In fields ranging from genomics to materials science, researchers can scour massive databases and identify associations that a human would be unlikely to detect manually. Those associations can then be studied further to validate whether they are useful or not.

Still, the fact that our machines don’t understand concepts like the fact that thermometers don’t increase ice cream sales limits their effectiveness. As we learn how to design our systems to detect confounders and imagine counterfactuals, we’ll be able to evaluate not only the effectiveness of interventions that have been tried, but also those that haven’t, which will help us come up with better solutions to important problems.

For example, in a 2019 study the Congressional Budget Office estimated that raising the national minimum wage to $15 per hour would result in a decrease in employment from zero to four million workers, based on a number of observational studies. That’s an enormous range. However, if we were able to identify and mitigate confounders, we could narrow down the possibilities and make better decisions.

While still nascent, the causal revolution in AI is already underway. McKinsey recently announced the launch of CausalNex, an open source library designed to identify cause and effect relationships in organizations, such as what makes salespeople more productive. Causal approaches to AI are also being deployed in healthcare to understand the causes of complex diseases such as cancer and evaluate which interventions may be the most effective.

Some look at the growing excitement around causal AI and scoff that it is just common sense. But that is exactly the point. Our historic inability to encode a basic understanding of cause and effect relationships into our algorithms has been a serious impediment to making machines truly smart. Clearly, we need to do better than merely fitting curves to data.

— Article courtesy of the Digital Tonto blog
— Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Innovative Applications of AI in Healthcare

Leave a reply

Innovative Applications of AI in Healthcare

GUEST POST from Chateau G Pato

As a human-centered change and innovation thought leader, I’ve always believed that true progress emerges when technology serves humanity’s deepest needs. In no field is this more evident than healthcare, where Artificial Intelligence (AI) is rapidly transforming possibilities. We’re moving beyond incremental improvements to truly innovative applications that are reshaping patient care, operational efficiency, and even the very nature of medical discovery. This isn’t just about automating tasks; it’s about augmenting human intelligence, freeing up clinicians for higher-value activities, and delivering more personalized, proactive, and precise care.

The healthcare industry, traditionally cautious with radical technological shifts due to regulatory complexities and inherent risks, is now at an inflection point. The convergence of vast data availability, exponential computing power, and urgent global health needs has created the perfect storm for AI’s rapid adoption. Its capacity to process immense datasets, identify intricate patterns, and make predictions with astonishing accuracy is making it an indispensable tool. These innovative applications are not only addressing long-standing challenges like diagnostic errors and administrative burdens but also opening entirely new avenues for treatment and prevention, fundamentally improving the human experience of healthcare.

Revolutionizing Diagnostics and Treatment Planning

One of AI’s most profound impacts in healthcare is its ability to dramatically enhance diagnostic accuracy and personalize treatment plans. Machine learning algorithms, meticulously trained on massive repositories of medical images, comprehensive patient records, and intricate genomic data, can detect anomalies and predict disease progression with a precision that often surpasses human capabilities. This leads to earlier detection, more targeted interventions, and ultimately, significantly better patient outcomes.

Consider the realm of medical imaging. While radiologists are highly skilled professionals, the sheer volume of images they must review can lead to fatigue and occasional oversight. AI acts as an intelligent co-pilot, flagging suspicious areas for closer examination, thereby reducing diagnostic errors and speeding up the process. This means faster diagnoses and more timely treatment for patients. Similarly, in pathology, AI can analyze tissue samples, identifying cancerous cells with remarkable accuracy, which is crucial for early and effective treatment, ultimately saving lives and improving quality of life.

Streamlining Operations and Personalizing Care Delivery

Beyond diagnostics, AI is making significant strides in optimizing healthcare operations and enabling more deeply personalized care delivery. From automating tedious administrative tasks to empowering virtual health assistants, AI is constructing a more efficient, responsive, and truly patient-centric healthcare ecosystem.

The administrative burden on healthcare professionals is staggering, often consuming valuable time that could be spent on direct patient interaction. AI-powered tools can automate complex scheduling, streamline billing processes, and efficiently manage electronic health records (EHRs), allowing clinicians to refocus on what matters most: compassionate, high-touch patient care. Furthermore, AI-driven predictive analytics are transforming population health management. They can forecast patient no-shows, optimize resource allocation within hospitals, and even predict potential disease outbreaks, enabling proactive public health interventions that benefit entire communities.

Personalized medicine, once a distant dream, is now becoming a tangible reality thanks to AI. By meticulously analyzing an individual’s unique genetic makeup, lifestyle data, and comprehensive medical history, AI algorithms can identify the most effective treatments and even predict how a patient will respond to specific medications. This fundamentally shifts healthcare from a generalized, one-size-fits-all approach to highly tailored interventions, maximizing efficacy, minimizing adverse effects, and ensuring each patient receives the care best suited to their individual needs.

Case Studies in Action: AI as a Human Enabler

Case Study 1: Accelerating Drug Discovery with AI – BenevolentAI

The traditional process of drug discovery is notoriously time-consuming, immensely expensive, and fraught with high failure rates. Identifying potential drug candidates, thoroughly understanding complex disease pathways, and accurately predicting drug interactions can take years, even decades. BenevolentAI, a pioneering AI company, is revolutionizing this process by leveraging AI to dramatically accelerate drug discovery and development, bringing life-saving treatments to market faster.

Their cutting-edge, AI-driven platform ingests and synthesizes vast amounts of biomedical data, including millions of scientific papers, comprehensive clinical trial results, and intricate genomic information. Through sophisticated machine learning algorithms, the platform identifies novel drug targets, generates groundbreaking new drug hypotheses, and even designs innovative molecular structures. This dramatically reduces the time and cost associated with early-stage drug discovery. A compelling example is BenevolentAI’s success in identifying existing drugs with potential to treat amyotrophic lateral sclerosis (ALS) by analyzing vast datasets of scientific literature, showcasing AI’s ability to uncover hidden connections and accelerate the repurposing of existing medicines for new indications.

By automating parts of the research process and uncovering insights that human researchers might miss, BenevolentAI is directly helping to bring life-saving medications to patients faster, transforming the pharmaceutical pipeline and offering renewed hope for previously untreatable diseases.

Case Study 2: Enhancing Diabetic Retinopathy Detection – Google DeepMind Health

Diabetic retinopathy is a leading cause of blindness worldwide, yet it is largely preventable if detected and treated early. However, effective screening traditionally requires skilled human graders to meticulously examine retinal scans, a process that can be resource-intensive and prone to inconsistencies, especially in underserved areas with limited specialist access.

Google DeepMind Health developed an AI system capable of detecting diabetic retinopathy from retinal scans with an accuracy comparable to, and in some cases even exceeding, that of human ophthalmologists. The system was trained on an immense dataset of millions of retinal images, meticulously labeled and verified by expert eye specialists. This AI can rapidly analyze scans and pinpoint signs of the disease, even subtle ones that might be overlooked by the human eye. This innovation holds immense potential for scaling up vital screening programs, particularly in regions with limited access to specialized medical professionals. It allows for significantly earlier intervention, preserving vision for countless individuals globally and alleviating the immense burden on healthcare systems.

This case powerfully highlights AI’s ability to augment human expertise, improve accessibility to critical diagnostic tools, and ultimately, prevent debilitating conditions on a global scale, directly impacting the quality of life for millions.

The Human Element: Ethics, Trust, and Shaping Our Future

While the technological advancements are breathtaking, it’s crucial to always remember that AI in healthcare must remain unequivocally human-centered. This means prioritizing ethical considerations above all else, diligently building public and professional trust, and ensuring that AI serves to profoundly empower both patients and providers, rather than replacing the irreplaceable human touch.

Significant challenges such as patient data privacy, the potential for algorithmic bias, and the critical need for explainable AI are paramount. We must rigorously ensure that AI models are trained on diverse, representative datasets to avoid perpetuating or even amplifying existing health disparities. Transparency in how AI systems arrive at their decisions is also absolutely vital for clinicians to trust and effectively integrate these powerful tools into their practice. The “black box” problem of AI must be addressed with robust governance frameworks, continuous oversight, and a commitment to clarity.

The future of AI in healthcare is not one where machines replace doctors, but rather a synergistic partnership where AI acts as an intelligent, tireless assistant. It will free up clinicians to focus on the compassionate, empathetic, nuanced, and inherently human aspects of care that only humans can provide. It’s about empowering healthcare professionals with unparalleled insights, enabling more informed and precise decision-making, and ultimately, creating a healthier, more equitable world for everyone. As we continue to innovate, our unwavering focus must remain on the human at the heart of every interaction, ensuring AI is a powerful force for good, a true partner in advancing health and well-being for all.

Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Using AI to Enhance Customer Experience

Leave a reply

Using AI to Enhance Customer Experience

GUEST POST from Art Inteligencia

In the rapidly evolving landscape of customer experience (CX), businesses are increasingly leveraging artificial intelligence (AI) to provide tailored, efficient, and engaging interactions. As companies strive to remain competitive, AI becomes a strategic asset in understanding and meeting customer needs. This article explores how AI can create a significant impact on customer experience and showcases two compelling case studies: Starbucks and Sephora.

The Role of AI in Customer Experience

AI technologies, such as chatbots, machine learning, and data analytics, have transformed the way companies interact with their customers. Here is how AI enhances customer experience:

Personalization: AI analyzes customer data to offer personalized recommendations, making interactions more relevant.
24/7 Availability: AI-powered chatbots provide round-the-clock assistance, ensuring customers receive help at any time.
Predictive Analytics: AI evaluates customer behaviors to anticipate needs and streamline service delivery.
Feedback Analysis: AI tools can analyze customer feedback from various platforms to gauge sentiment and inform business strategy.

Case Study 1: Starbucks

Starbucks has successfully integrated AI into its customer experience strategy through the Deep Brew AI system. This proprietary AI technology personalizes customer interactions via the Starbucks mobile app and in-store experiences.

Implementation

Deep Brew analyzes customer data, including past purchases, store preferences, and seasonal trends to generate personalized recommendations. For example, if a customer frequently orders almond milk lattes, the app may suggest new seasonal flavors that incorporate almond milk.

Results

Since implementing Deep Brew, Starbucks reported a 15% increase in sales attributed to personalized promotions. Additionally, customer retention improved, with users more likely to frequent stores as they felt understood and valued by the brand.

Case Study 2: Sephora

Sephora has utilized AI to enrich its customer interactions through its Virtual Artist feature and chatbots.

Implementation

Virtual Artist uses augmented reality (AR) combined with AI to allow customers to try on makeup virtually. Customers can upload their selfies and see how different products will look on them. Additionally, Sephora’s chatbot provides 24/7 support and product recommendations based on user queries and preferences.

Results

Analysis of the Virtual Artist feature revealed that 70% of users who engaged with the application made a purchase, contributing to a 25% overall increase in online sales. The chatbot significantly reduced response times, leading to a 30% improvement in customer satisfaction scores.

Ethical Considerations

While AI offers numerous benefits for customer experience, ethical considerations around data privacy and security are paramount. Companies must ensure transparency in how customer data is collected and utilized, safeguarding against misuse.

Future Outlook

The future of AI in CX looks promising. As machine learning algorithms evolve, expect improved accuracy in customer insights, adaptive personalization, and seamless multi-channel experiences. Companies that prioritize ethical AI practices will lead in establishing customer trust.

Conclusion

The case studies of Starbucks and Sephora highlight the transformative potential of AI in enhancing customer experience. By leveraging AI, businesses can offer personalized insights and convenient solutions for their customers, driving engagement, loyalty, and ultimately, revenue growth. Embracing AI technology isn’t just a trend; it’s essential for organizations aiming to thrive in today’s competitive landscape.

Recommendations for Implementation

To successfully integrate AI into your customer experience strategy, consider the following:

Invest in data analytics to understand customer preferences.
Develop a seamless user experience that incorporates AI tools.
Test and iterate based on customer feedback to refine AI applications.
Consider ethical implications and ensure transparency in AI usage.

By prioritizing customer experience through AI, organizations not only meet but exceed customer expectations, paving the way for long-term success.

Extra Extra: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

What to Expect from AI and the Future of Work

Leave a reply

What to Expect from AI and the Future of Work

GUEST POST from Chateau G Pato

The integration of Artificial Intelligence (AI) into the workplace is not just a possibility, but an inevitability. As industries recognize the potential of AI to drive efficiency and innovation, it becomes crucial to understand what this means for the future of work. In this article, we’ll explore how AI is expected to transform workplaces, its potential benefits and challenges, and provide case studies to illuminate its real-world impact.

The Transformative Power of AI

AI’s ability to process massive datasets and identify patterns means it has the potential to augment human capabilities across diverse industries. From automating routine tasks to providing sophisticated analytics, AI offers opportunities for both business innovation and personal growth.

However, the impact of AI on work is multifaceted. While automation can displace certain jobs, it also opens new roles that require creativity, emotional intelligence, and strategic oversight. The need to constantly adapt and acquire new skills will become paramount.

Case Study 1: AI in Healthcare

Harnessing AI to Improve Patient Outcomes

One compelling example of AI’s transformative capacity is found in the healthcare sector. A leading healthcare provider implemented AI-driven diagnostic tools to support radiologists. These tools can quickly analyze medical images and identify potential health issues such as tumors and fractures with high accuracy.

The application of AI in this context is not about replacing skilled radiologists but enhancing their capabilities. AI serves as a second opinion that assists in early detection and treatment planning. The result? Improved patient outcomes and a reduction in diagnostic errors.

This deployment of AI also means that radiologists can focus on more complex cases that require human judgment, thus elevating their role within the healthcare ecosystem.

Shifting Workplace Dynamics

AI’s integration is also poised to redefine workplace dynamics. Teams will increasingly consist of human and AI collaboration, necessitating a new understanding of teamwork and communication. Employees will need to cultivate digital literacy, adapt to new tools, and foster a culture of continuous learning.

Case Study 2: AI in Manufacturing

Revolutionizing Production Lines

Consider the case of a global automotive manufacturer that integrated AI into its production lines. Robotics powered by AI algorithms now automate routine assembly tasks, leading to increased production speeds and reduced human error.

Importantly, this company did not see the move as a cost-cutting exercise. Instead, it led to a reskilling initiative, training assembly line workers to program and oversee the new AI-driven systems. Employees transitioned from physically demanding tasks to roles that demanded oversight and problem-solving skills.

The result was a remarkable increase in worker satisfaction and retention. By investing in employee growth alongside technological advancement, the company exemplified how AI can coexist with human labor to mutual benefit.

The Challenges Ahead

Despite its potential, the journey to an AI-driven future is not without challenges. Privacy concerns, ethical considerations, and the risk of biased algorithms are pressing issues. Furthermore, the societal impact of job displacement must be carefully managed through policies that promote upskilling and job transition support.

Organizations will need to play an active role in preparing their workforce for these changes. By fostering an environment of learning and adaptability, businesses can help ease the transition and maintain a motivated workforce.

Conclusion

The future of work is one where AI and human ingenuity converge. As we navigate this evolution, it is crucial to adopt a human-centered approach to innovation. This involves not only leveraging AI to optimize processes but ensuring that people remain at the heart of transformation efforts.

By learning from case studies and recognizing the value of empathy, creativity, and strategic thinking, we can create a future where AI enhances our work and enriches our lives.

Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Challenges of Artificial Intelligence Adoption, Dissemination and Implementation

Leave a reply

Challenges of Artificial Intelligence Adoption, Dissemination and Implementation

GUEST POST from Arlen Meyers, M.D.

Dissemination and Implementation Science (DIS) is a growing research field that seeks to inform how evidence-based interventions can be successfully adopted, implemented, and maintained in health care delivery and community settings.

Here is what you should know about dissemination and implementation.

Sickcare artificial intelligence products and services have a unique set of barriers to dissemination and implementation.

Every sickcare AI entrepreneur will eventually be faced with the task of finding customers willing and able to buy and integrate the product into their facility. But, every potential customer or segment is not the same.

There are differences in:

The governance structure
The process for vetting and choosing a particular vendor or solution
The makeup of the buying group and decision makers
The process customers use to disseminate and implement the solution
Whether or not they are willing to work with vendors on pilots
The terms and conditions of contracts
The business model of the organization when it comes to working with early-stage companies
How stakeholders are educated and trained
When and how which end users and stakeholders have input in the decision
The length of the sales cycle
The complexity of the decision-making process
Whether the product is a point solution or platform
Whether the product can be used throughout all parts of just a few of the sickcare delivery network
A transactional approach v a partnership and future development one
The service after the sale arrangement

Here is what Sales Navigator won’t tell you.

Here is why ColdLinking does not work.

When it comes to AI product marketing and sales, when you have seen one successful integration, you have seen one process to make it happen and the success of the dissemination and implentation that creates the promised results will vary from one place to the next.

Do your homework. One size does not fit all.

Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Implementing AI in Small Businesses

Leave a reply

Implementing AI in Small Businesses

GUEST POST from Chateau G Pato

Artificial Intelligence (AI) has rapidly progressed from a futuristic ideal to a strategic business imperative. Small businesses, key drivers of innovation, stand to benefit tremendously from AI’s transformative potential. Yet, many remain uncertain about how to effectively integrate AI into their operations. This article explores practical steps and illustrative case studies to demystify AI implementation for small businesses.

Understanding AI’s Potential

AI technologies, encompassing machine learning, natural language processing, and data analytics, offer small businesses the opportunity to enhance efficiency, improve customer experience, and innovate product offerings. By understanding these capabilities, businesses can identify areas where AI could deliver the most value.

Steps for Implementing AI

1. Identify Pain Points

Begin by assessing your business operations to identify challenges or repetitive processes that could be optimized with AI. This could range from automating customer service inquiries to analyzing customer data for insights.

2. Research AI Solutions

Once you’ve pinpointed specific needs, research AI tools that align with these requirements. Consider scalability, integration capabilities, and cost-effectiveness when evaluating potential solutions.

3. Start Small

Begin with a pilot program to test selected AI technologies. This approach helps mitigate risks and provides valuable insights into how AI performs within your business environment.

4. Training and Adaptation

Ensure your team is on board with AI implementation. Provide the necessary training to help employees understand and work alongside these new technologies.

5. Measure and Iterate

Measure the impact of AI tools on your business outcomes. Use data-driven insights to refine and expand your AI strategies incrementally.

Case Studies

Case Study 1: AI in Retail – Boutique Elegance

Boutique Elegance, a small clothing store, faced difficulties in managing inventory and understanding customer preferences. By implementing an AI-driven inventory management system, they reduced stockouts by 30% and optimized inventory levels. The AI analyzed sales data to predict future trends and customer preferences, enabling the store to adjust its offerings accordingly. As a result, customer satisfaction increased, and Boutique Elegance saw a revenue growth of 20% over six months.

Case Study 2: AI in Service Industry – TechFix Solutions

TechFix Solutions, a local IT support business, struggled with handling an increasing volume of customer support requests. By deploying a chatbot powered by natural language processing, TechFix automated over 60% of routine inquiries. The chatbot provided instant responses, freeing up human agents to address more complex issues. This led to a 40% decrease in response times and a noticeable boost in customer satisfaction ratings. Additionally, the AI-driven system offered insights into common customer issues, guiding the development of educational content and resources that further improved user experience.

Conclusion

AI represents a powerful tool for small businesses to remain competitive and responsive in a dynamic market. By strategically implementing AI, businesses can streamline operations, enhance customer experiences, and unlock new growth opportunities. As demonstrated through these case studies, even modest AI investments can yield significant returns. Embrace AI as a collaborative partner, and your small business will be well-positioned for future success.

Image credit: Unsplash

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

AI-Powered Tools for Creative Industries

Leave a reply

AI-Powered Tools for Creative Industries

GUEST POST from Chateau G Pato

The creative industries are experiencing a transformation, thanks to artificial intelligence (AI) tools that enhance productivity, spark innovation, and expand creative possibilities. From content creation to design, AI-powered tools are reshaping the way artists, designers, and thinkers work. This article explores these advancements, featuring real-world case studies that illustrate the impact of AI on creative processes.

The Rise of AI in Creative Processes

AI is equipped to handle tasks that traditionally required significant human effort, such as pattern recognition and data analysis. However, its influence on creativity isn’t about replacing human artistry—it’s about augmenting it. AI can handle repetitive tasks, allowing creatives to focus on what they do best: innovating and ideating.

Case Study 1: AI in Music Composition

AI Platform: AIVA (Artificial Intelligence Virtual Artist)

AIVA is an AI-based composer that’s been used by artists and musicians around the world to enhance and inspire music production. Trained on a wide range of classical compositions, AIVA can create original scores and suggest enhancements to existing compositions. By iterating with composers, AIVA helps create music that resonates emotionally with audiences.

Outcome: AIVA was employed in film scoring, leading to a fusion of human creativity and AI precision. Composers reported a 30% reduction in time spent on initial drafts, allowing more time to focus on intricacy and expression.

Tools Transforming the Industry

Beyond music, AI tools are influencing numerous sectors within creative industries. They provide everything from generative design and content curation to audience engagement analytics. Let’s explore another example where AI tools have significantly impacted creativity.

Case Study 2: AI in Graphic Design

AI Platform: Adobe Sensei

Adobe Sensei uses AI to boost productivity and creativity for graphic designers by automating mundane tasks such as object detection and layering. Designers can create more complex visuals in less time with AI assistance. Tools like Adobe’s “Content-Aware Fill” leverage AI algorithms to enhance or alter images seamlessly.

Outcome: A marketing agency integrated Adobe Sensei into their workflow, reducing their design time for digital advertising campaigns by 40%. Designers reported feeling less creatively fatigued, leading to a rise in innovative concepts and overall client satisfaction.

Conclusion

Artificial intelligence has carved out an invaluable role within the creative industries, not as a replacement, but as a powerful ally. The potential for AI to enhance creative output lies in its ability to handle intensive tasks, providing creatives with the freedom to push boundaries. As AI continues to evolve, so too will the possibilities for innovation, ensuring that the marriage between human creativity and machine precision leads to exciting new frontiers.

Image credit: Microsoft CoPilot

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

We Must Rethink the Future of Technology

Leave a reply

We Must Rethink the Future of Technology

GUEST POST from Greg Satell

The industrial revolution of the 18th century was a major turning point. Steam power, along with other advances in areas like machine tools and chemistry transformed industry from the work of craftsmen and physical labor to that of managing machines. For the first time in world history, living standards grew consistently.

Yet during the 20th century, all of that technology needed to be rethought. Steam engines gave way to electric motors and internal combustion engines. The green revolution and antibiotics transformed agriculture and medicine. In the latter part of the century digital technology created a new economy based on information.

Today, we are on the brink of a new era of innovation in which we will need to rethink technology once again. Much like a century ago, we are developing new, far more powerful technologies that will change how we organize work, identify problems and collaborate to solve them. We will have to change how we compete and even redefine prosperity itself.

The End of the Digital Revolution

Over the past few decades, digital technology has become almost synonymous with innovation. Every few years, a new generation of chips would come out that was better, faster and cheaper than the previous one. This opened up new possibilities that engineers and entrepreneurs could exploit to create new products that would disrupt entire industries.

Yet there are only so many transistors you can cram onto a silicon wafer and digital computing is nearing its theoretical limits. We have just a few generations of advancements left before the digital revolution grinds to a halt. There will be some clever workarounds to stretch the technology a bit further, but we’re basically at the end of the digital era.

That’s not necessarily a bad thing. In many ways, the digital revolution has been a huge disappointment. Except for a relatively brief period in the late nineties and early aughts, the rise of digital technology has been marked by diminished productivity growth and rising inequality. Studies have also shown that some technologies, such as social media, worsen mental health.

Perhaps even more importantly, the end of the digital era will usher in a new age of heterogeneous computing in which we apply different computing architectures to specific tasks. Some of these architectures will be digital, but others, such as quantum and neuromorphic computing, will not be.

The New Convergence

In the 90s, media convergence seemed like a futuristic concept. We consumed information through separate and distinct channels, such as print, radio and TV. The idea that all media would merge into one digital channel just felt unnatural. Many informed analysts at the time doubted that it would ever actually happen.

Yet today, we can use a single device to listen to music, watch videos, read articles and even publish our own documents. In fact, we do these things so naturally we rarely stop to think how strange the concept once seemed. The Millennial generation doesn’t even remember the earlier era of fragmented media.

Today, we’re entering a new age of convergence in which computation powers the physical, as well as the virtual world. We’re beginning to see massive revolutions in areas like materials science and synthetic biology that will reshape massive industries such as energy, healthcare and manufacturing.

The impact of this new convergence is likely to far surpass anything that happened during the digital revolution. The truth is that we still eat, wear and live in the physical world, so innovating with atoms is far more valuable than doing so with bits.

Rethinking Prosperity

It’s a strange anachronism that we still evaluate prosperity in terms of GDP. The measure, developed by Simon Kuznets in 1934, became widely adopted after the Bretton Woods Conference a decade later. It is basically a remnant of the industrial economy, but even back then Kuznets commented, “the welfare of a nation can scarcely be inferred from a measure of national income.”

To understand why GDP is problematic, think about a smartphone, which incorporates many technologies, such as a camera, a video player, a web browser a GPS navigator and more. Peter Diamandis has estimated that a typical smartphone today incorporates applications that were worth $900,000 when they were first introduced.

So, you can see the potential for smartphones to massively deflate GDP. First of all, the price of the smartphone itself, which is just a small fraction of what the technology in it would have once cost. Then there is the fact that we save fuel by not getting lost, rarely pay to get pictures developed and often watch media for free. All of this reduces GDP, but makes us better off.

There are better ways to measure prosperity. The UN has proposed a measure that incorporates 9 indicators, the OECD has developed an alternative approach that aggregates 11 metrics, UK Prime Minister David Cameron has promoted a well-being index and even the small city of Somerville, MA has a happiness project.

Yet still, we seem to prefer GDP because it’s simple, not because its accurate. If we continue to increase GDP, but our air and water are more polluted, our children less educated and less healthy and we face heightened levels of anxiety and depression, then what have we really gained?

Empowering Humans to Design Work for Machines

Today, we face enormous challenges. Climate change threatens to pose enormous costs on our children and grandchildren. Hyperpartisanship, in many ways driven by social media, has created social strife, legislative inertia and has helped fuel the rise of authoritarian populism. Income inequality, at its highest levels since the 1920s, threatens to rip shreds in the social fabric.

Research shows that there is an increasing divide between workers who perform routine tasks and those who perform non-routine tasks. Routine tasks are easily automated. Non-routine tasks are not, but can be greatly augmented by intelligent systems. It is through this augmentation that we can best create value in the new century.

The future will be built by humans collaborating with other humans to design work for machines. That is how we will create the advanced materials, the miracle cures and new sources of clean energy that will save the planet. Yet if we remain mired in an industrial mindset, we will find it difficult to harness the new technological convergence to solve the problems we need to.

To succeed in the 21st century, we need to rethink our economy and our technology and begin to ask better questions. How does a particular technology empower people to solve problems? How does it improve lives? In what ways does it need to be constrained to limit adverse effects through economic externalities?

As our technology becomes almost unimaginably powerful, these questions will only become more important. We have the power to shape the world we want to live in. Whether we have the will remains to be seen.

— Article courtesy of the Digital Tonto blog
— Image credit: Pixabay

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Sickcare AI Field Notes

Leave a reply

Sickcare AI Field Notes

I recently participated in a conference on Artificial Intelligence (AI) in healthcare. It was the first onsite meeting after 900 days of the pandemic.

Here is a report from the front:

AI has a way to go before it can substitute for physician judgment, intuition, creativity and empathy
There seems to be an inherent conflict between using AI to standardize decisions compared to using it for mass customization. Efforts to develop customized care must be designed around a deep understanding of what happens at the ground level along the patient pathway and must incorporate patient engagement by focusing on such things as shared decision-making, definition of appointments, and self-management, all of which are elements of a “build-to-order” approach.
When it comes to dissemination and implementation, culture eats strategy for lunch.
The majority of the conversations had to do with the technical aspects and use cases for AI. A small amount was about how to get people in your organization to understand and use it.
The goal is to empower clinical teams to collaborate with patient teams and that will take some work. Moving sick care to healthcare also requires changing a sprint mindset to a marathon relay race mindset with all the hazards and risks of dropped handoffs and referral and information management leaks.
AI is a facilitating technology that cuts across many applications, use cases and intended uses in sick care. Some day we might be recruiting medical students, residents and other sick care workers using AI instead of those silly resumes.
The value proposition of AI includes improving workflow and improving productivity
AI requires large, clean data sets regardless of applications
It will take a while to create trust in technology
There needs to be transparency in data models
There is a large repository of data from non-traditional sources that needs to be mined e.g social media sites, community based sites providing tests, like health clubs and health fairs, as well as post acute care facilities
AI is enabling both the clinical and business models of value based care
Cloud based AI is changing diagnostic imaging and pattern recognition which will change manpower dynamics
There are potential opportunities in AI for quality outcome stratification, cost accounting and pricing of episodes of care, determining risk premiums and optimizing margins for a bundled priced procedure given geographic disparities in quality and cost.
We are in the second era of AI that is based on deep learning v rules based algorithms
Value based care requires care coordination, risk stratification, patient centricity and managing risk
Machine learning is being used, like Moneyball, to pick startup winners and losers, with a dose of high touch.
It is encouraging to see more and more doctors attending and speaking at these kinds of meetings and lending a much needed perspective and reality check to technologists and non-sick care entrepreneurs. There were few healthcare executives besides those who were invited to be on panels.
Overcoming the barriers to AI in sick care have mostly to do with changing behavior and not dwelling on the technicalities, but, rather, focusing on the jobs that doctors need to get done.
The costs of AI , particularly for small, independent practitioners, are often not affordable, particularly when bundled with crippling EMR expenses . Moore’s law has not yet impacted medicine
The promise of using AI to get more done with less conflicts with the paradox of productivity
Top of mind problems to be solved were how to increase revenuces, cut costs , fill the workforce pipelines and address burnout and behavioral health employee and patient problems with scarce resouces.
Nurses, pharmacists, public health professionals and veterinarians were under represented
Payers were scarce
Patients were scarce
Students, residents and clinicians were looking for ways to get side gigs, non-clinical careers and exit ramps if need be.
70% of AI applications are in radiology
AI is migrating from shiny to standard, running in the background to power diverse remote care modalities
Chronic disease management and behavioral health have replace infectious disease as the global care management challenges
AI education and training in sickcare professional schools is still woefully absent but international sickcare professional schools are filling the gaps
Process and workflow improvements are a necessary part of digital and AI transformation

At its core, AI is part of a sick care eco-nervous system “brain” that is designed to change how doctors and patients think, feel and act as part of continuous behavioral improvement. Outcomes are irrelevant without impact.

AI is another facilitating technology that is part and parcel of almost every aspect of sick care. Like other shiny new objects, it remains to be seen how much value it actually delivers on its promise. I look forward to future conferences where we will be discussing how, not if to use AI and comparing best practices and results, not fairy tales and comparing mine with yours.

Sign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.