Category Archives: Strategy

Joy is BMW – Marketing Innovation or Marketing Failure?

I came across the following video of a BMW advertising installation thanks to a tweet from Blogging Innovation contributor @RowanGibson and I think it serves as a perfect case study of how one firm – in this case BMW – can succeed and fail in utilizing some of the modern incremental innovations in the traditional marketing methods (including social media) to bond itself to an emotion – in this case ‘joy’.

First, watch the video, then we’ll examine where BMW has done well and where they have failed to harness the power of social media in creating the perception that ‘Joy is BMW’.

Successes:

1. BMW attempts to stake a claim to an emotion (joy) that no other car company is pursuing
2. The video has already had 115,000 views in one week
3. Lots of people are re-tweeting the video and including ‘BMW’ and ‘joy’ in their tweets on Twitter

Failures:

1. If you do a search on Google, Bing, or Yahoo! for “joy” – BMW is not in the top ten search results
2. Compounding this failure is that BMW is not doing any search engine marketing on the term “joy”
3. The startup video was herky-jerky after waiting a long time for it to load on the Joy is BMW page
4. The ‘Joy is BMW’ page is boring, not search engine friendly, and not social – there is no way for people to participate – no real value to the page
5. The 3D building projection event from Singapore is not featured on the ‘Joy is BMW’ page
6. There is no way for people to have conversations about the video (other than on YouTube)
7. BMW is not active on Twitter and makes no mention of Singapore event or ‘Joy is BMW’ campaign
8. No videos or photos related to ‘Joy is BMW’ on Facebook or mention of it by any of their 679,000+ fans
9. http://www.joyisbmw.com not purchased by BMW before launching the campaign
10. http://www.miseryisbmw.com also not purchased by BMW before launching the campaign

Unfortunately the failures list could be much longer, but I will stop here in the interest of brevity. The really sad thing about the ‘Joy is BMW’ campaign is that people want to be more social with BMW, they crave it, but they are not really being provided the opportunity.

To be honest, after watching the video of the experiential event I was expecting BMW to have created this forward-thinking integrated conversational marketing campaign to go with it, so imagine my surprise when the emperor’s new clothes fell off when I started looking around the social media universe.

BMW, there is still time to save the campaign. If you need some help (which it looks like you do), let me know and I’ll be happy to jump in, line up some great creative teams around the world, and knock out a great conversational marketing strategy to salvage the campaign.

What do you think? Has BMW blown a golden opportunity to go social with ‘Joy is BMW’?

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Predicting the Next Innovation

GUEST POST from Stephen Shapiro

Recently I returned from over two weeks on the road. I was in and out of five airports. As you go through security, the routine is always the same…

  • Take off your shoes
  • Take out your liquids
  • Take out your computer

Why are we put through these security gymnastics?

On December 22, 2001, Richard Reid was caught with plastic explosives in the soles of his shoes. That’s why we now have to walk barefoot through airports.

On August 9, 2006, two dozen people were arrested in the UK because they were plotting to bring liquid explosives on planes leaving Heathrow airport. Now we have to travel with miniature shampoos, shave creams and toothpastes.

Computers are scanned because, well, that’s the obvious place to look. I guess.

What do these have in common? For the most part, the security scans we now endure were due to cleverness on the part of terrorists. Rarely are we subjected to scans that are due to the cleverness of government agencies.

Are there ways to easily smuggle weapons on planes in spite of our increased security? Of course. Nearly every time I pass through a metal detector, I have metal collar stays in the dress shirt I am wearing. Although the detector never beeps, these could easily have been turned into razor sharp weapons. Does this mean that next week I will have to travel topless through the airport? Good thing I have been working out.

Give me 15 minutes and I could rattle off dozens of other, more sinister ways to smuggle weapons on board.

Reactionary Innovation

This is a reactionary approach to business.

The current financial situation also demonstrates a reactionary approach to business. Enron has a meltdown. What should we do? Implement ridiculously stringent rules like the Sarbanes-Oxley act. Our financial institutions start to falter. OK, let’s spend $700 billion of the taxpayers’ money to sort out the mess.

I’m not saying that these rules and legislation are good or bad (or ugly). That’s a conversation for another time. But I do find it ironic that the “big ideas” always seem to come in response to some tragedy. They are rarely proactive.

What does this have to do with innovation? Everything.

Most organizations use creativity to help them determine what to do next. They brainstorm ideas, select the best solutions, and then implement the most promising ones. Creativity is used to determine what your company or organization will do next.

Predictive Innovation

But in these rapidly changing times, creativity can be equally (if not more) valuable for determining what the marketplace and your competitors will do next. Or, if you are the government, it may help determine what your banks and terrorists will do next.

When is the last time you had a brainstorming session where you asked the following questions?

  • What are we most afraid our competition will do to us?
  • Who is not a competitor now, but might be in the future?
  • What shift might happen in the buying habits of our customers that may make our product/service less appealing?
  • How can the sagging economy help our business?
  • What emerging products or services may make our business irrelevant?

The list of outside-in questions can be endless – and valuable.

In your next brainstorming session, try the following:

  • Brainstorm your own list of questions, building on mine above.
  • Determine which ones you want to tackle first.
  • Brainstorm, using a variety of creativity techniques, to identify “possible” outcomes.
  • For those which are deemed plausible, brainstorm a list of “triggers” for each. These are market conditions that tell you that the given scenario is moving from “possible” to “plausible.”
  • Set up a corporate “radar” system to help monitor external conditions. Have everything in place such that you can implement critical ideas when market conditions dictate.

This approach blends creativity with scenario-based planning. It helps you move from reactive solutions to proactive solutions. And in today’s volatile world, this might just be the key to your long-term survival.

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Is Collaboration or Competition Better for Innovation?

GUEST POST from Stephen Shapiro

At the Open Innovation Summit last week, I had a lively conversation with a few individuals. The debate was about which model of open innovation is most effective – competitive or collaborative.

Kevin Boudreau and Karim Lakhani wrote an excellent article earlier this year in the MIT Sloane Management Review on this very topic. They looked at the merits of each form of open innovation. I encourage you to read the article as it addresses factors like intrinsic and extrinsic forms of motivation.

InnoCentive uses both forms of open innovation in different environments.

Their ‘marketplace’ model is competitive. That is, when posting challenges to their network of 185,000 experts, the solvers cannot see any of the other solutions. One reason for using this model is that the intellectual property needs to be protected.

This is in contrast to InnoCentive’s @Work product which is used to broadcast challenges internally to employees. With this product, solutions are provided in a collaborative fashion where solvers can see all responses. Given that only employees are participating, intellectual property issues are not as critical.

The competition/collaboration debate reminds me of the Miller Lite commercials – “Tastes Great…Less Filling.”

It also reminds me of the hand dryer versus paper towel debate (in terms of efficacy – not impact on the environment, which is a different debate).

After much experimentation, I have the long awaited answer: Use paper towels first followed by the hand dryer. The paper towel gets off most of the water so that the hand dryer can quickly evaporate the remaining liquid. The best solution for drying your hands is not one approach, but a combination of the two… in the right order.

I believe that the answer is the same for the competition versus the collaboration debate. It is not an either/or proposition.

From my experience, you start with competition followed by collaboration. Here’s why:

If you start with collaboration, you end up with “group think” very quickly. That is, as soon as the first idea is thrown out, it tends to influence the thinking of the other contributors. This narrows the set of ideas that are typically generated. Therefore, if you start with a competition, you get the broadest set of ideas possible.

Then, after selecting the winners of the competition, you take the best ideas and allow a collaborative community to flesh them out. This gives you get a much richer solution in the end.

This approach models the most effective way of running brainstorming sessions. It works best when you first have each person independently write down their own creative ideas. Only after everyone generates their own list does the group come together. Then they share ideas, select the best ones, and expand upon those best ideas collaboratively. Individual thought followed by group thought. Competition followed by collaboration.

IMHO, the same is holds true for open innovation.

Of course there are a variety of factors that may require the use of one approach over the other (e.g., intellectual property protection), but there are even ways to address that. But more on that in another blog post.

P.S. I’m serious about using paper towels first followed by the hand dryer…
P.P.S. If you are not aware, I am InnoCentive’s Chief Innovation Evangelist.

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What Will Shooting for Mars Get Us?

GUEST POST from Stephen Shapiro

At the TEDx NASA conference, I had some amazing conversations with people in the “green room” while preparing to take the stage.

One individual had spent his entire career with NASA focused on travel to Mars. This was his life’s passion. But now that he has moved out of the space program into the private sector, he wonders if the money spent on space travel should be re-focused. He wonders if we should spend the money fixing problems here on earth.

We had a lively debate. One thing I suggested was that shooting for Mars MIGHT be the way to fix some of our issues here on earth.

From my experience, when trying to solve problems, we attempt to move from point A (where we are today) to point B (where we want to go). But often we fall short and end up at A’ (as depicted in the graphic on the left).

However, if we shoot for point C, even if we fall short, we might just hit point B.

You can debate the value of flying to the moon or looking for life on Mars. But it is hard to debate the incredible technologies that have been developed as part of the space program and how they are integrated into every day life.

There is a great webpage that lists a number of these spin-offs. One example spin-off from the Hubble telescope is the use of its Charge Coupled Device (CCD) chips for digital imaging breast biopsies. According to the website – “The resulting device images breast tissue more clearly and efficiently than other existing technologies. The CCD chips are so advanced that they can detect the minute differences between a malignant or benign tumor without the need for a surgical biopsy. This saves the patient weeks of recovery time and the cost for this procedure is hundreds of dollars vs. thousands for a surgical biopsy. With over 500,000 women needing biopsies a year the economic benefit, per year, is tremendous and it greatly reduces the pain, scarring, radiation exposure, time, and money associated with surgical biopsies.”

The site continues to make a compelling case for why space program investments are good investments.

Here’s the question for you and your innovation efforts…

How often do you shoot for “B” and miss the mark? What if you shot for “C,” fell short and hit “B” instead?

Instead of just going for what seems possible, shoot for the seemingly impossible. Try wild and crazy ideas.

I discussed the general concept of making the impossible possible in an entry called “The Magic of Innovation.” Be sure to check it out.

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Find Your Nerve Guest Post

Are you going to be nervous in the downturn, or nervy?

It is much easier to lose your nerve than it is to regain it, so better not to lose it in the first place. I have lost my nerve before and made decisions I regretted for a long time after they were made. Acting out of fear leads to poor decision making and a lack of leverage that, in turn, leads to unfavorable outcomes. That is why you must maintain your nerve and focus on the actions you need to take to create positive change, rather than allowing yourself to be overtaken by fear. Fear is one of those emotions that grows to fill the space.

When this downturn began, I had a client that wanted to extend our contract at half the previous rate in order to cut costs. Without any other projects in hand it would have been very easy to take their offer and hope that something better would come along. It’s much harder to walk away from guaranteed income and focus on winning new clients during the biggest downturn in a generation, but I did. The outcome?

Not losing my nerve, refusing this offer, and fully dedicating myself to revitalizing my business has led to the signing of two new clients outside the United States, the signing of a top literary agent to represent my book project (and very soon a book deal), and to Blogging Innovation expanding to become the leading innovation blog on the web with more than 15 contributing authors and upwards of 200,000 monthly page views.

So before you lose your nerve and start asking yourself all those questions about what could go wrong, focus instead on asking yourself about the actions you could take now to make sure that things go right.

Are you going to be nervous in the downturn, or nervy? If you act fearful, your clients will be afraid to do business with you, but if you’re confident that you will do great things, then your clients will want to do great things with you.

This article originally appeared on Find Your Nerve

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To Multiply, You Must First Learn to Divide

GUEST POST from Stephen Shapiro

While in Asia, I heard a great expression, “Before You Can Multiply, You Must First Learn to Divide.” I now find myself using this saying nearly every day.

The idea is that if you want to grow your business, you must learn to partner with others – and give them a slice. This means you take a smaller slice of a bigger pie.

I have been doing this for a while now with my agent. He takes a percentage of my business in exchange for handling everything from negotiating, contracting, logistics, travel, invoicing, etc. I am convinced I make more money through this arrangement…and work less.

I recently had a conversation with a guy who runs a seminar business. When big name American speakers come to his country, he hosts a public seminar. His biggest challenge is getting butts in seats. When I looked at his business model, it was flawed. He has a lot of fixed costs, like advertising, printing (brochures) and postage. His customer acquisition cost is ridiculously high, and was often hit or miss. He could spend $5,000 on a newspaper advertisement and get only three customers paying $300 each. Even with 50 paying customers, he is still paying a 33% customer acquisition cost – assuming no discounts. My suggestion was to create a model where others make money only when he makes money. One example is to set up an affiliate program where he gives a large commission to people who get him paying customers. This moves his costs from fixed to variable. This removes his risk while encouraging others to take a vested interest in his success.

Yesterday I was at a board meeting for my local National Speakers Association chapter (I was the President last year and am still on the board). Over the last two years we spent a lot of time and money on something we call the “Visibility Initiative.” The idea was to get visibility for our members in order to help them get more gigs. We spent thousands on website development and marketing. If we use the “divide before multiply” concept, it would make more sense to get someone to do all of these activities for us. Speakers bureaus sell speakers to event planners. They already have the connections and already have websites. This is their business. Therefore, if we partner with a bureau (or two), they get their commission for every gig booked and we get greater results with less effort.

When I was on the Donny Deutsch show, a caller asked, “I am the owner of a business. How do I retain my top talent?” Donny asked what percentage of the business he owned. The caller said 100%. Donny’s response was (paraphrasing), “Wrong. As of today you own 80%. Go into the office of your top 10 people and tell them that they are now partners in the business. Give them 2% each. They will have a greater sense of ownership. Besides, this is probably the amount you would have given them as a bonus anyway.”

Where can you multiply by first dividing? Where can you give a slice of your business to someone else? How can you grow your business while creating more income for others?

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