Category Archives: Innovation

Little Black Book of Innovation

Little Black Book of InnovationI had the honor of keynoting at the Imaginatik Innovation Leaders Forum last year at the New York Stock Exchange (NYSE) in New York City. But, I also had the privilege of hearing great innovation leaders speak from a diverse set of organizations including: Chubb, NYSE, Bombardier, Medco and the General Services Administration (GSA).

One of the best stories at the event was from Mike Hatrick and David Wooten of Bombardier about the early days of their formal innovation effort and one of their employees and his little black book.

Continue reading this article on the American Express OPEN Forum.

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Building a Global Sensing Network

Building a Global Sensing NetworkIf the innovation war is just beginning, then you need to make sure you’re fighting it outside your organization — not inside.

The old way of succeeding in business was to hire the most clever, educated, experienced and motivated people you could afford and then direct them to come up with the best customer solutions possible, organize and execute their production and marketing predictably and efficiently, and do their best to outmaneuver the competition.

But the battlefield of business success is changing. Future business success will be built upon the ability to:

  1. Utilize expert communities.
  2. Identify and gather technology trend information, customer insights and local social mutations from around the globe.
  3. Mobilize the organization in organic ways to utilize resources and information often beyond its control.
  4. Still organize and execute production and marketing predictably and efficiently in the middle of all this complexity.

At the same time, market leaders will be increasingly determined not by their ability to outmaneuver the competition in a known market, but by their ability to identify and solve for the key unknowns in markets that will continue to become more global and less defined. Future market leaders will be those organizations that build superior global sensing networks and do a better job at making sense of the inputs from these networks to select the optimal actionable insights to drive innovation.

By this point, hopefully you are asking yourself two questions:

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Is the Era of Innovation Over?

Is the Era of Innovation Over?Is the era of innovation over? Or is the war for innovation just beginning?

I came across an article in one of Canada’s main newspapers — The Globe and Mail — by Barrie McKenna titled ominously, ‘Has Innovation Hit a Brick Wall?’

The article speaks to how the Canadian government sinks billions of dollars into research and development every year, yet the country remains an innovation laggard compared with most of its trading partners. The author refers to this as Canada’s “innovation deficit.” The article then goes on to examine some research from University of British Columbia economics professor James Brander that examines whether Canada’s problem is part of a much broader global phenomenon.

The conclusions that Dr. Brander comes to are less than comforting (if you agree with his view of innovation); his research found the pace of innovation to be slowing dramatically in four key areas: agriculture, energy, transportation, and health care.

As someone who works with companies to help foster innovation and whom frequently writes and speaks on the topic, I have a problem with Dr. Brander’s conclusions about Canada and the world in the same way that I have issues with the way that the U.S. Congress and President Obama approach innovation in the United States. In fact the American government’s approach to innovation prompted me to write the controversial ‘An Open Letter on Innovation to President Obama.’

Continue reading this article on the American Express OPEN Forum.

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What was your innovation imperative?

What was your innovation imperative?I’m working on a white paper for a client, and as part of my research, I’m looking for a few people who are willing to share what the innovation imperative was for their organization to start innovating (or to increase their effort spent on innovation).

  1. Why did your organization decide to make a commitment to innovation?
  2. Why did management decide that they wanted to sustain an effort to make innovation a deep capability of the organization?
  3. Or even, what was the fire that caused management to commit to an innovation project?

Ideally I am looking for people who are willing to be quoted, but if you are not, that’s okay too.

Sound off in the comments or use the contact form.

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What is Your Innovation Equation?

What is Your Innovation Equation?Have you ever wondered why with all of the people trying to innovate, more innovation isn’t created?

I’ll give you a hint…

Often, something gets lost in the translation between what people think their customers want and what their real desires are.

Part of the reason so many people fail to innovate is that they fail to recognize that ideas and innovation are not the same thing. Ideas are easy, innovation is hard. For ideas to translate into innovation they must be based on unique insights that unlock new customer value.

In their book The Other Side of Innovation, Chris Trimble and Vijay Govindarajan assert that:

Innovation = Idea + Execution

Successful innovation is based on how effective firms are at execution, and that ideas aren’t as important as execution. But the equation could be better because many companies are good at generating ideas and at executing their ideas, but are still bad at innovation. The problem is not that companies don’t know how to execute, but that they often fail to identify a unique insight that unlocks sufficient new customer value to displace existing solutions.

So let’s modify the equation to be:

Innovation = Insight x Execution

The equation improves by multiplying the two elements instead of adding them because if the insight is not unique or does not unlock new customer value, then even the best execution doesn’t equal innovation.

But even this modified equation doesn’t go far enough. Instead it should be something more like this:

Continue reading this article on the American Express OPEN Forum

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Time to Find Your Innovation Catapult

Time to Find Your Innovation CatapultNow that 2012 has kicked into gear, it is time to get your innovation efforts right before the recovery. To that end, every organization should be looking to find and aim their innovation catapult.

What does this mean, exactly? Well, we all know that innovation is about challenging the status quo. Because of this, there are many barriers to innovation that exist within organizations that try to prevent innovators from storming the castle gates and disrupting what is safe, comfortable, and successful. So what is an innovator to do?

To successfully catapult your innovation efforts over your organization’s defenses, you must first develop flexibility, focus, and passion in your approach to innovation. You must fight to balance several tensions within your organization including: exploitation versus exploration, and the entrepreneurial mindset versus the executive mindset. To help with these efforts, you must also consciously establish a focus on creating innovation excellence much in the same way that you pursue operational excellence.

To effectively find and aim your innovation catapult, you must first remember six key things about catapults themselves:

1. They Accelerate Things

Innovation acceleration is achieved by accumulating the partial ideas and the energy and passion behind them to create broader support, tackle their obvious weaknesses, and to build a more complete solution to take to the marketplace.

2. Risk is Involved

We must be aware and manage the risks to innovation that come from choosing the wrong insight to drive ideation, from overestimating the new value, from underestimating the development costs, from being too early, or from being overconfident.

3. You Need a System

To create innovation excellence we must first understand what our current level of innovation maturity is, and then we must either build or improve our system for generating insights, and have a system for managing the overall innovation process.

4. It’s About the People

People of course are central to innovation, and this means we need to have people that seek insights, are great at collaboration, that are willing to fight to overcome obstacles, and that understand that they have a role to play in the innovation process.

5. You Can’t Do It All Yourself

But as an organization, you can’t do it yourself. There are many different groups surrounding your organization that can serve not only as great sources of insights and inputs to power innovation, but also groups that you need to work with to manage the complexity of change that your innovations will unleash. At the same time, you must work hard to achieve a level of balance in these partnerships in the same way that successful personal relationships require a certain balance of give and take.

6. Barriers Can Be Overcome

Finally, barriers to innovation can be overcome if you know where to look. By knowing what the unique barriers to innovation that your organization faces are, you can begin to address them, whether they lie in the organizational psychology or somewhere else.

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The New Reinvigoration of American Manufacturing

The New Reinvigoration of American Manufacturing

As wages and shipping costs rise abroad, unemployment stays high at home, and strategic discontent with offshoring grows, U.S. Manufacturing finds itself facing its best chance at staging a comeback.

American companies are considering a reversal of offshoring and outsourcing to reduce risk, improve agility, shorten product development cycle, and improve their ability to simplify increasingly complex supply chain management.

Missing from this list is innovation, but US companies that commit to engaging American workers in their innovation efforts may also increase their ability to justify manufacturing their products at home.

As wages and shipping costs rise abroad, unemployment stays high at home, and strategic discontent with offshoring grows, U.S. Manufacturing finds itself facing its best chance at staging a comeback.

American companies are considering a reversal of offshoring and outsourcing to reduce risk, improve agility, shorten product development cycle, and improve their ability to simplify increasingly complex supply chain management.

Missing from this list is innovation, but US companies that commit to engaging American workers in their innovation efforts may also increase their ability to justify manufacturing their products at home.

Moreover, Chinese workers are now three-to-five times more expensive than some other Asian workers, leading American firms to reconsider their sites of production.

One such firm is Nike, whose innovative Flyknit technology could allow it to make shoes easily anywhere in the world by having a machine make the most labor-intensive parts of the shoe. To bring production back to the United States allows Nike to react faster to competitors or to increase the speed of scheduled product launches. In the fashion industry, speed is crucial, and onshore production could create a competitive advantage.

Other firms are taking a second look at their reliance on contract manufacturers in China and elsewhere. Companies that once saw contract manufacturing as a strategic or economic necessity are questioning the wisdom of the arrangement as they watch original design manufacturers like HTC move up-market and strengthen their brands to compete with Apple, Motorola and others.

Adding fuel to the fire are rumors of workers at plants like Foxconn smuggling out plans and components to sell to pirates to make a little cash on the side.

But more importantly, an almost religious focus on cost and increased use of standard components across whole industries has made it more difficult for one brand to differentiate their products from another in the industry – increasing price competition and squeezing margins for all.

As a result, companies like Apple are now looking to reverse some elements of their standardization and outsourcing strategy and instead become more vertically integrated. Apple has acquired a chip design firm — and even their own chip fabrication plant (fab) — in its quest to differentiate itself and control some of its basic inputs and it may still acquire another fab to continue this strategic direction. Not to be outdone, Google is acquiring Motorola, and Nokia and Microsoft are working together closer than before.

It is possible for companies to manufacture their products in the United States and make a profit. When you invest in your workers, engage their hearts and minds and involve them in the innovation process, you can not only optimize your manufacturing processes but also uncover new growth opportunities that no contract manufacturer will ever bring to you.

Companies like New Balance, Snapper Mowers, American Apparel, Caterpillar, Syntax-Brillian (Olevia TV’s), Case IH, American Bicycle Group and many others have been working hard to keep making their products in the United States.

Now is the time for the Obama administration and state and local governments to step up their encouragement of US manufacturing. In these difficult economic times, Americans would love nothing more than to stroll down the aisles of their local Walmart, Target, or independent retailer and find more products on the shelves that say Made in the USA.

This article originally appeared on The Atlantic

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Latest Apple Innovation You Won’t See

Apple announced a new Macbook Pro with a Retina Display and an all flash architecture, but I think its most important design innovation is one you won’t see. The video below gives a good introduction to what they’ve done with the new Macbook Pro from a design perspective, but more importantly it reinforces some things we should all think about when trying to innovate:

After looking at the new tech that they packed into the design, the two most important inventions I saw that are likely to become innovations were:

  1. The asymetrical fans to reduce perceptible fan noise
  2. Expanding the unibody approach to incorporate the display

Asymetrical fans to spread out the noise signatures and make it seem quieter to the user?

Why didn’t anyone think of that sooner?

Well, I’m sure someone else did, but Apple seems to be the first one to ship it in a notebook in quantity, and if it works well I’m sure the rest of us who don’t want to spend $2,200 for a laptop will benefit as other manufacturers rush to adopt the approach.

A nice subtle pop song choice for the background too – Paradise.

Watch the video, be inpired, and be reminded that reimagining things and paying attention to detail are always key to designing insanely great products. 🙂

Happy innovating!

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Managing Innovation Complexity

Managing Innovation ComplexityIdeas are easy; innovation is hard. Ideas are exciting, but innovation is scary because it is all about change. The changes required by minor innovations are easier for customers and organizations to absorb. But the large changes generated by major innovations often disrupt not only the market, but the internal workings of the organization as well. This requires organizations to become increasingly flexible and adaptable. And companies that successfully innovate in a repeatable fashion have one thing in common: they are good at managing and adapting to change and complexity.

People often fail to imagine just how the change injected into organizations by innovation ebbs and flows across the whole organization’s ecosystem. Innovation creates a complex web of change not just for customers, but also for employees, suppliers, marketing, operations, and many other groups. Let’s explore some of the change categories visualized in this framework using an Apple iPod example from my book, Stoking Your Innovation Bonfire:

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Staging an Innovation Party

Staging an Innovation PartyIn 2011, I was a regular contributor to the American Express OPEN Forum on the topic of innovation. Here is the first one of that year:

Have you ever woken up in a cold sweat in the middle night from a nightmare focused on you throwing a big party that nobody comes to? Or, in real life, have you ever thrown a big launch party for a new product or service, made a lot of noise with advertising, marketing and public relations – only to have the sales returns be anemic at best?

According to a Linton, Matysiak & Wilkes study from 1997 titled Marketing, Witchcraft or Science, the success rate for new product introductions in the food industry is only between 20 and 30 percent. But, there is a key insight inside that data not to be ignored. The results highlight the power of market research and strategic marketing:

  • The bottom 20,000 U.S. food companies in the study combined for an 11.6 percent success rate.
  • The top 20 U.S. companies in the study enjoy a 76 percent success rate for new product introductions.

Sure, the 1997 data is coming from a single industry that many of you may not be in, but other data I’ve seen from the Product Development Management Association (PDMA) and other sources are similar and reinforce the importance of market research and strategic marketing. Worded another way, success in the market is often:

Continue reading this article on the American Express OPEN Forum.

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