Tag Archives: ambiguity

Top 10 Human-Centered Change & Innovation Articles of July 2023

Top 10 Human-Centered Change & Innovation Articles of July 2023Drum roll please…

At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?

But enough delay, here are July’s ten most popular innovation posts:

  1. 95% of Work is Noise — by Mike Shipulski
  2. Four Characteristics of High Performing Teams — by David Burkus
  3. 39 Digital Transformation Hacks — by Stefan Lindegaard
  4. How to Create Personas That Matter — by Braden Kelley
  5. The Real Problem with Problems — by Mike Shipulski
  6. A Triumph of Artificial Intelligence Rhetoric — by Geoffrey A. Moore
  7. Ideas Have Limited Value — by Greg Satell
  8. Three Cognitive Biases That Can Kill Innovation — by Greg Satell
  9. Navigating the AI Revolution — by Teresa Spangler
  10. How to Make Navigating Ambiguity a Super Power — by Robyn Bolton

BONUS – Here are five more strong articles published in June that continue to resonate with people:

If you’re not familiar with Human-Centered Change & Innovation, we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook, Twitter or Linkedin feeds too!

Have something to contribute?

Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there (practitioners, professors, researchers, consultants, authors, etc.) who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me.

P.S. Here are our Top 40 Innovation Bloggers lists from the last three years:

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Navigating Uncertainty and Ambiguity During Change

Providing Advice on How Individuals Can Adapt and Navigate Through Uncertain and Ambiguous Situations That Arise During Periods of Change

Navigating Uncertainty and Ambiguity During Change

GUEST POST from Art Inteligencia

Change is an inevitable and constant aspect of life. Whether it’s a career transition, a company merger, or a global crisis, periods of change often bring forth uncertainty and ambiguity. These situations can be overwhelming and challenging to navigate, but with the right mindset and approach, individuals can learn to adapt and prosper. In this thought leadership article, we will explore strategies to successfully navigate uncertainty and ambiguity during change, backed by two compelling case study examples.

1. Embrace the Growth Mindset:

During times of change, one of the most important qualities individuals can cultivate is a growth mindset. This mindset is characterized by a belief that abilities and intelligence can be developed through dedication and effort. By adopting this perspective, individuals can view uncertainty and ambiguity as opportunities to learn, grow, and improve.

Case Study Example 1:

Emily was a middle manager in a financial services firm undergoing a significant restructuring. As her team’s roles and reporting lines became unclear, Emily chose to embrace the growth mindset. She focused on developing new skills, taking on additional responsibilities, and proactively seeking feedback from her superiors. By adopting this approach, Emily not only gained new knowledge but also emerged as a valuable asset to the organization. Her willingness to adapt and learn ultimately led to a promotion to a senior leadership role.

Case Study Example 2:

Tom, a recent graduate, found himself facing uncertainty when the pandemic hit, causing a major economic downturn. With limited job opportunities available, Tom decided to embrace the growth mindset. He used this time to enhance his professional skills, network, and explore alternative career paths. Tom learned a new programming language and leveraged his virtual network to secure freelance projects. This adaptability not only provided him with immediate income but also opened doors to future employment opportunities in a growing industry.

2. Develop Resilience and Flexibility:

Uncertainty and ambiguity can be emotionally challenging, often leading to stress, anxiety, and even self-doubt. To navigate these difficult situations successfully, individuals must develop resilience and flexibility.

Case Study Example 1:

Sarah had been working as a marketing professional in a well-established company when she was abruptly let go due to downsizing. In a state of shock and confusion, Sarah faced multiple rejections and setbacks while searching for a new job. Recognizing the importance of resilience, she sought support from a career coach, maintaining a positive mindset throughout the process. This helped Sarah stay focused and motivated, enabling her to find a new role with more responsibilities and increased job satisfaction.

Case Study Example 2:

Carlos, a manager in a manufacturing company, was faced with ambiguity during a corporate acquisition that led to a significant restructuring. As roles and responsibilities were being redefined, Carlos recognized the necessity of flexibility. He openly communicated with his team, encouraged collaboration, and embraced the changes with a solution-oriented mindset. Carlos’s adaptability made him the go-to person for colleagues, fostering teamwork and establishing him as a trusted leader in the organization.

Conclusion

Navigating uncertainty and ambiguity during change requires individuals to embrace a growth mindset and develop resilience and flexibility. By perceiving change as an opportunity for growth and continuously adapting to new circumstances, individuals can not only survive but thrive. The case study examples of Emily, Tom, Sarah, and Carlos illustrate how these strategies can lead to personal and professional success. Embracing change and navigating uncertainty holds great potential for individuals to shape their own futures, regardless of the circumstances they face.

Bottom line: Futures research is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futures research themselves.

Image credit: Pixabay

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

A Leader’s Framework for Uncertainty

Decision-Making Under Ambiguity

LAST UPDATED: December 25, 2025 at 10:59AM

A Leader's Framework for Uncertainty

GUEST POST from Chateau G Pato

Ambiguity has become the permanent operating condition for modern leaders. Strategy horizons shrink, assumptions expire quickly, and yesterday’s best practice becomes today’s constraint. In this reality, decision-making is no longer about choosing the optimal path — it is about enabling progress without full visibility.

The leaders who thrive are not those who eliminate uncertainty, but those who design organizations capable of acting intelligently within it.

“Uncertainty does not paralyze organizations; rigid thinking does. The leader’s job is to replace the need for certainty with the capacity to learn and adapt.”

Braden Kelley

From Certainty to Capability

Many leadership models still reward decisiveness as confidence. Under ambiguity, confidence must be redefined. It is no longer about being right; it is about being responsive.

This requires shifting from outcome certainty to capability certainty — confidence that the organization can sense, adapt, and respond effectively.

Understanding the Nature of Ambiguity

Ambiguity emerges when the environment changes faster than meaning can stabilize. Customer needs evolve, technologies converge, and competitive boundaries blur.

In such conditions, leaders must abandon the illusion of control while strengthening alignment around shared intent.

An Updated Framework for Ambiguous Decisions

1. Define Non-Negotiables

Clarify values, purpose, and constraints that will guide decisions regardless of direction. These act as stabilizers when everything else shifts.

2. Sequence Commitments

Avoid all-or-nothing decisions. Break commitments into stages, increasing investment as learning reduces uncertainty.

3. Design for Feedback Speed

The faster feedback arrives, the safer decisions become. Leaders should optimize for learning velocity, not decision finality.

4. Normalize Intelligent Failure

Punishing failure under ambiguity suppresses information. Rewarding thoughtful experimentation accelerates clarity.

Case Study 1: Financial Services Product Innovation

A financial services firm explored new digital offerings amid regulatory and market ambiguity. Leadership framed initiatives as learning journeys rather than launches.

By staging investments and reviewing insights frequently, the organization avoided costly misalignment while building confidence in future opportunities.

Case Study 2: Urban Infrastructure Planning

A city government faced uncertainty around population growth and climate impact. Instead of committing to a single long-term plan, leaders adopted adaptive infrastructure principles.

Projects were designed to evolve over time, allowing the city to respond as conditions changed rather than locking in outdated assumptions.

What Strong Leaders Do Differently

Leaders effective under ambiguity:

  • Ask better questions instead of demanding answers
  • Share uncertainty transparently
  • Focus on learning signals rather than lagging indicators

These behaviors create trust and momentum even when outcomes remain unclear.

Ambiguity as a Strategic Advantage

Organizations comfortable with ambiguity move faster because they are not waiting for permission from the future. They act, learn, and adjust while others hesitate.

In a world defined by uncertainty, this capability is the ultimate competitive advantage.

Frequently Asked Questions

FAQ

How should leaders communicate during uncertainty?
By being honest about what is known, unknown, and being learned.

Does ambiguity mean abandoning strategy?
No. It means holding strategy as a hypothesis, not a fixed plan.

What is the most important leadership skill under ambiguity?
Sensemaking combined with decisive learning.

Extra Extra: Because innovation is all about change, Braden Kelley’s human-centered change methodology and tools are the best way to plan and execute the changes necessary to support your innovation and transformation efforts — all while literally getting everyone all on the same page for change. Find out more about the methodology and tools, including the book Charting Change by following the link. Be sure and download the TEN FREE TOOLS while you’re here.

Image credits: Pexels

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.