We Need a New Language for Change

We Need a New Language for Change

GUEST POST from Robyn Bolton

If innovation (the term) is dead and we will continue to engage in innovation (the activity), how do we talk about creating meaningful change without falling back on meaningless buzzwords? The answer isn’t finding a single replacement word – it’s building a new innovation language that actually describes what we’re trying to achieve. Think of it as upgrading from a crayon to a full set of oil paints – suddenly you can create much more nuanced pictures of progress.

The Problem with One-Size-Fits-All

We’ve spent decades trying to cram every type of progress, change, and improvement into the word “innovation.” It’s like trying to describe all forms of movement with just the word “moving.” Sure, you’re moving but without the specificity of words like walking, running, jumping, bounding, and dancing, you don’t know what or how you’re moving or why.

That’s why using “innovation” to describe everything different from today doesn’t work.

Use More Precise Language for What and How

Before we throw everything out, let’s keep what actually works: Innovation means “something new that creates value.” That last bit is crucial – it’s what separates meaningful change from just doing new stuff for novelty’s sake. (Looking at you, QR code on toothpaste tutorials.)

But, just like “dancing” is a specific form of movement, we need more precise language to describe what the new value-creating thing is that we’re doing:

  • Core IMPROVEMENTS: Making existing things better. It’s the unglamorous but essential work of continuous refinement. Think better batteries, faster processors, smoother processes.
  • Adjacent EXPANSIONS: Venturing into new territory – new customers, new offerings, new revenue models, OR new processes. It’s like a restaurant adding delivery service: same food, new way of reaching customers.
  • Radical REINVENTION: Going all in, changing multiple dimensions at once. Think Netflix killing its own DVD business to stream content they now produce themselves. (And yes, that sound you hear is Blockbuster crying in the corner.)

Adopt More Sophisticated Words to Describe Why

Innovation collapsed because innovation became an end in and of itself.  Companies invested in it to get good PR, check a shareholder box, or entertain employees with events.

We forgot that innovation is a means to an end and, as a result, got lazy about specifying what the expected end is.  We need to get back to setting these expectations with words that are both clear and inspiring

  • Growth means ongoing evolution
  • Transformation means fundamental system change (not just putting QR codes on things)
  • Invention means creating something new without regard to its immediate usefulness
  • Problem Solving means finding, creating, and implementing practical solutions
  • Value Creation means demonstrating measurable and meaningful impact

Why This Matters

This isn’t just semantic nitpicking. Using more precise language sets better expectations, helps people choose the most appropriate tools, and enables you to measure success accurately. It’s the difference between saying “I want to move more during the day” and “I want to build enough endurance to run a 5K by June.”

What’s Next?

As we emerge from innovation’s chrysalis, maybe what we’re becoming isn’t simpler – it’s more sophisticated. And maybe that’s exactly what we need to move forward.

Drop a comment: What words do you use to describe different types of change and innovation in your organization? How do you differentiate between what you’re doing and why you’re doing it?

Image credit: Pexels

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About Robyn Bolton

Robyn M. Bolton is the founder and chief navigator of MileZero, a consultancy that helps leaders use innovation to confidently and consistently grow revenue. She is also an assistant professor at the Massachusetts College of Art and Design, where she teaches innovation and strategy courses. She is the author of "Unlocking Innovation: A Leader’s Guide for Turning Bold Ideas into Tangible Results." She previously worked at Innosight, the innovation and strategy firm founded by Clayton Christensen; the Boston Consulting Group; and Procter & Gamble, where she helped develop and launch Swiffer. Bolton holds an MBA from Harvard Business School and a BS in marketing from Miami University. If you are frustrated that your innovation efforts are not producing results, she offers a free one-sheet with 5 Ways to Get Rapid Results from Innovation at www.MileZero.io

One thought on “We Need a New Language for Change

  1. Pingback: Your Innovation Team Doesn’t Have to be Dead | Human-Centered Change and Innovation

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