Tag Archives: improvement

Announcing a New Lean Innovation Series

I’ve started working with a local healthcare insurance company in a role focused on driving improvement and innovation in its membership and billing operations. The company has a big focus on LEAN throughout the company and always has some sort … Continue reading




Posted in Heatlhcare, Innovation, LEAN | Tagged , , , , , | 3 Comments

The Adopted Child of Innovation

Innovation is everywhere. Or at least the word is. CEOs talk about innovation, every technology company claims to be innovative (or to want innovative employees) and now we’re even seeing advertisements on television talk about innovation. Even Nissan, which has … Continue reading




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Following the Line to Innovation

OK, it may not really be an innovation, but I appreciated the following operational efficiency anyway: Going to check out of the Hilton New York City, there was a queue in spite of the several available kiosks and multiple employees … Continue reading




Posted in Management, marketing, Strategy | Tagged , , , , , , , | 2 Comments