Tag Archives: throughput

Followup – Following the Line to Innovation at Costco

During the winter holiday shopping season in 2007 I was suspicious when a man at Costco asked if he could scan my Costco card while I was standing in line, thinking that he was going to try and sell me … Continue reading

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Following the Line to Innovation

OK, it may not really be an innovation, but I appreciated the following operational efficiency anyway: Going to check out of the Hilton New York City, there was a queue in spite of the several available kiosks and multiple employees … Continue reading

Posted in Management, marketing, Strategy | Tagged , , , , , , , | 2 Comments