Who is Braden Kelley?
Innovation and transformation leader, design thinking facilitator, an author, innovation speaker, and makes tools for innovation & change .
He also created and sold the world's most popular innovation web site:
"I help organizations increase their organizational agility and accelerate their speed of innovation and organizational change.
If you're looking to create a culture of continuous change, tackle some of your innovation barriers, train your employees to be more innovative change agents, or to build a more profitable human-centered business -- let's talk."
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Tag Archives: service innovation
Starbucks Upgrading the Last Minute of the Mobile Ordering Journey
Starbucks is definitely regarded as an innovator in the mobile commerce and loyalty space. Starbucks was one of the first retailers (2008) to successfully introduce a card-based loyalty program with broad adoption – the Starbucks card – which not only … Continue reading
The Innovation Locker
I came across a Wall Street Journal article recently that caught my eye, an article about Amazon Lockers. The concept is pretty simple. Amazon offers customers in select locations the option of having their package delivered to an Amazon Locker … Continue reading
Posted in Innovation
Tagged Amazon, DHL, fedex, platform innovation, service innovation, shipping, ups, US Postal Service, usps
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