Tag Archives: Innovation organization

How to Scale Your Culture

How to Scale Your Culture

GUEST POST from Arlen Meyers

Facebook, Apple, BoeingMcDonald’s and Starbucks are not the only high profile companies that have lost their way as they just got bigger and bigger. Experts and pundits will offer many reasons, some organizational and some more personal about the CEO and the leadership team. Just read the transcripts and review the videos of Congressional hearings about companies breaking bad as they are conducted, seemingly, on a more regular basis. Or, you can see the highlight reel on 60 Minutes or YouTube.

Most would agree, though, that a main cause of a company loosing its bearings during explosive growth is a loss of culture. The term “company culture” is something of a nebulous concept, but most culture professionals can agree on the very basics of a definition. In short, company culture is defined as a shared set of values, goals, attitudes and practices that make up an organization. How an organization goes about crafting its own culture is totally up to them .

In other words, culture is mostly about “how we do things around here”.

The US “healthcare” system is actually a dysfunctional sickcare system of systems masquerading as a healthcare system that includes academic medical centers, community hospitals, government hospitals and other health service organizations. Recent entrants include retailers, online vendors and pharmaceutical companies.

I have worked in many of these kinds of organizations. They all have a unique culture. Working in a VA hospital is much different than working in a for profit community integrated delivery network. In fact, one of the main causes of failed mergers, acquisitions or hospital consolidations is “cultural mismatch”.

The average tenure of a hospital CEO is 5.6 years with a median of 3.6 years. Very few (3.4%) had continuous tenure of 20+ years. Half (51%) had previously been a CEO at another hospital. First-time CEOs were often (57%) promoted from within their organizations.

So, how do you scale culture when the music stops for one CEO and starts for another as consolidation relentlessly surges forward?

Here is an anthology of culture continuity hacks:

  1. Forbes
  2. Harvard Business Review
  3. Bob
  4. 15five
  5. Inc
  6. What about scaling culture during the pandemic?

Some have observed that company culture is a reflection of the founder or leader. But, once the founder goes, pong, pool and picnics will only get you so far. Instead, many will get lost in the wilderness next to where you are holding your koombaya event including your investors and bankers.

I once worked with a Dean who remarked, “The problem is that we have no soul”

Rounding up stakeholders and getting them back to base camp is not something you will learn in scaling school ,medical school or your health adminstration degree program. 

Not learning how to scale culture, however, is career suicide.

Image credit: Pixabay

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Innovation organization only thrives along with innovation culture

Guest Post from Nicolas Bry

Innovation organization doesn’t thrive without innovation culture: organization and process without culture are like a factory without raw materials; culture without organization and process is appropriate to initiate a handful of innovation projects, but doesn’t scale.

Looking at 3 major innovation programs I shaped (open innovation with internet user and entrepreneursempowering employees with intrapreneurship, exploring and experimenting in short cycles in Africa), this correlation between organization and culture became obvious to me. Some fundamental pieces to assemble have come to my mind, in order to make innovation organization match with culture in a complete jigsaw: these essentials let fledgling innovators fly the nest, and seasoned ones hit the nail even better. Thus entrepreneurship can emerge as a second nature, and a core value for organizations.

1. Innovation Organization

To set-up a streamlined innovation process, I find these 3 organization pieces to be paramount:

1. Test and learn iterative path

Share the virus of test and learn in short cycles with your innovators; confronting the value proposition with the customer target as soon as possible to capture insights, and iterating positively on your solution as on your target users; avoiding the product bias pitfall: ‘don’t fall in love with your product, fall in love with the user problem’ as Ash Maurya says; spending the initial time on materializing the value proposition, designing mock-up to let users clearly visualize it and express feedback and insights; sorting out the key hypothesis to validate and the appropriate tests to perform, and capturing The Right It, without yet engaging in significant product development;

2. Collaborative platforms design

Open innovation blossoms with shared goals and explicit knowledge; to facilitate knowledge sharing, entice innovators to create a platform that let others create value on top of it, applying modular design from the very beginning; having in mind end-users and developers ecosystem as 2 different user targets; exposing building blocks (APIs) that can be quickly reused internally and externally to create instantly new businesses;

3. Scale-up preparation stage

Once product market fit is on the trend to prove true, the innovator’s venture shall anticipate the acceleration of sales and operations, the scale-up. Crossing the chasm and industrializing processes (marketing, product, sales, recruitment and on-boarding, partnerships) requires preparation, just as if you were upgrading your sailboat from a promenade near the coast to a transatlantic journey with heavy wind blowing. Have also in mind that the corporate scale-up has simultaneously to win.

Homme Tenant Un Sac à Dos Noir

2. Innovation Culture

To instill an innovation culture, I find these 3 cultural pieces quite efficient:

1. Empowerment with creative tension

Unleashing creativity and autonomy is fine, but a framework actually helps innovators; At Google, they say ‘innovation loves constraints’, and ‘the faster, the better’: speed is a constraint that pushes you to focus on the core, and to eliminate the superfluous, leading to frugal execution. ‘Less is more’ claimed famous designer Mies van der Rohe. In that sense, speed triggers a positive tension;

2. Upstream aspiration with C-level and business units commitment

Innovators often start bottom-up initiatives; at a certain point, innovators need to be aspired with C-level and business units support to leverage the corporation assets; explain to these sponsors how innovation differs from ideation, and that it seeks for business impact, just like marketing and sales: innovation is about conquering new customers, improving loyalty, differentiating from competition, creating value for the users and for the company; align innovators endeavors with corporation strategy, and gain credibility with quick wins in your innovation portfolio; you’ll know you have succeeded when business units will include innovation KPIs across the organization;

3. Stimulation of boldness, and risk taking spirit

innovation contests and crowdsourcing stimulate ideation if appropriate recognition comes along; if we want employees to further engage with boldness in execution, failure has to be accepted as part of the innovation process, as Gore company shows it with its Celebrate Failure event; do not underestimate that, while a company has dozen of successful projects to hide a failure behind the curtain, it’s not possible for an employee to offset an experience on his resume; how to detect opportunities out of setbacks, how to become a learning organization is a necessary culture: ‘I never fail, I either succeed or learn’ claimed Nelson Mandela. It requires training for the employees and for the leaders: letting the leaders embrace and learn from failure during a ‘eat your own dog food’ workshop is a fruitful practice I’m a great believer in.

Propagating a culture of organized innovation, while organizing innovation culture, you will durably shape people to become successful innovators, and win the game. That’s the best mean to achieve impactful outcome: innovation that change people’s lives.

Image credit: Pexels.com

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