By now you’ve probably seen the video of the Target employee standing on the checkout counter delivering a Mel Gibson, Braveheart inspired speech to fellow employees prior to opening the doors on Black Friday (nearly 4 million views and counting).
The video ends with “Because we are more than just a store. This is a team! This is a family! This is Target!!!”
It left me with one central idea at the end, and that’s the title of this article “We Are Target. Who Are You?” and the reason it left me with this idea is that in our companies we too often take the passion out of business. We inadvertently, through the way we communicate internally, end up sending the message that people should leave their passion at home, or feel passionate about something else other than our company.
What would happen if didn’t kill people’s passion at the same time we time we’re busy killing their creativity?
What kinds of connections with our customers could we form if we were (from the top to the bottom) passionate about serving our customers, about crushing the competition, and trying to be better than them in every way?
Do you want to work for a mediocre company?
Does your company want to be mediocre?
Does your company want to provide crappy customer service?
If not, then first work on making your company excellent in every way possible, and then give people permission to be passionate about serving customers and about demonstrating that excellence.
Then you’ll be ready to shout it from the rooftops!
(or at least from the counter)
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