Tag Archives: CX

Free Customer Experience Maturity Assessment

HCL Digital & Analytics Customer Experience (CX) Strategy practice lead Danyel LaGow recently published a new white paper titled: 5 Practical Strategies to Boost Your CX Success “Driving a seamless customer experience alongside fundamental business decision-making is indispensable for business … Continue reading

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Why Your Digital Transformation May Be Doomed to Fail

Digital Transformation, like Innovation, has become an overused buzzword that is losing its meaning. Whoever created the Wikipedia page for Digital Transformation defines it this way: “Digital Transformation (DT or DX) is the adoption of digital technology to transform services … Continue reading

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