Category Archives: Digital Transformation

Going Beyond the Business Model Canvas

Going Beyond the Business Model Canvas

For decades when business people and aspiring entrepreneurs came up with an idea and became serious about commercializing it, they would, by default, create a business plan. Anyone who has ever created a business plan knows they are a LOT of work. And as any innovator knows, most ideas turn out to be garbage. As a result, the creation of most business plans ends up being a waste of time.

All of this wasted time and money in the universes of both corporate innovation and startups was definitely an area of opportunity.

This pain has been solved in part by the Business Model Canvas created by Alex Osterwalder and Yves Pigneur, the Lean Canvas created by Ash Maurya, and by minor variations created by others.

Purpose of the Business Model Canvas

The purpose of both at their core is the same. The Business Model Canvas and the Lean Canvas seek to help entrepreneurs, intrapreneurs and innovators quickly explore the desirability, feasibility and viability of their ideas in a more visual and collaborative way, while also supporting much quicker iterations and revisions to both the value proposition and its path to market.

Where a business plan may take weeks to create, a Business Model Canvas or Lean Canvas can be created in an afternoon.

Where a business plan is often created by one person and revised by others in a serial manner, a Business Model Canvas or Lean Canvas is a group activity, informed by a collection of diverse perspectives and experiences, and challenged, evolved and revised in a real-time, parallel manner.

What excites me most as someone who conducts workshops all around the world and teaches people how to use the Business Model Canvas and other innovation & change tools, is that the Business Model Canvas and Lean Canvas have helped to accelerate a transformation in not only how people are taught, but also how they are permitted to conduct business.

Creating a Business Model Canvas as a Team

The Visual and Collaborative Workplace Transformation

This transformation is a game changer because it represents a growing integration of methods into workshops and meetings that enable facilitators to engage not only auditory learners, but visual, kinesthetic and social learners as well.

This more human approach to prototyping a business helps to add a bit more structure around an idea, in a collaborative way that will more quickly surface gaps and flaws while also testing assumptions, collecting idea fragments into a more holistic value proposition and creating a vision for how to make it real.

But, as we all know, any new business or any potential innovation will create an abundance of required and necessary changes. Unfortunately, whether you are using the Business Model Canvas or the Lean Canvas, the truth and the limitation is that they are but a single tool and can’t help you walk the rest of the path to reality. To create the changes necessary to realize your vision, you will need many more tools.

“When what people do aligns with what they think and feel, then and only then, will you achieve the outcomes you’re looking for.”

The good news is that this more visual and collaborative way of working helps with two of the most important keys to success – buy-in and alignment – and also helps to align mind, body, and spirit to harness the whole brain and its three constructs:

  1. Cognitive (thinking)
  2. Conative (doing)
  3. Affective (feeling)

Outcome-Driven Change Framework by Braden Kelley

Beyond the Business Model Canvas and the Lean Canvas

Visual, collaborative tools like the Business Model Canvas, Lean Canvas, Empathy Map, Value Proposition Canvas, Experience Maps, Service Design, and even Customer Journey Maps have laid the groundwork for a more modern, more powerful way of working that leverages the whole brain of the individual, and all three learning styles of the collective.

And where these tools all represent the beginning of a visual, collaborative endeavor to create change, they are missing the tools to help plan for and execute the changes that are being proposed.

Making the Shift to Human-Centered Change

This is where the Change Planning Toolkit™ powering the Human-Centered Change methodology comes in. It has been designed with the Change Planning Canvas™ at its core to feel familiar to those already using the aforementioned tools and empower teams to take the next steps on their journey to be successful:

  1. Innovation and Intrapreneurship
  2. Startup Creation
  3. Digital Transformation
  4. Design Thinking
  5. New Product Development (NPD)
  6. Service Design
  7. Experience Design
  8. Customer Experience (CX) Improvement Efforts
  9. Projects (make sure you also get the Visual Project Charter™)
  10. Change Initiatives

Charting Change is Number OneSo, if you’re already familiar with the Business Model Canvas, Lean Canvas, Empathy Map, Value Proposition Canvas, Experience Maps, Service Design, or Customer Journey Maps then you should get a copy of my latest book Charting Change and it will show you the thinking behind the Change Planning Toolkit™, how to use it to maintain the momentum of your team and the energy behind your idea, and how to leverage both to push it forward towards reality.

The Change Planning Toolkit™ will help you beat the 70% change failure rate, create more efficient and effective change initiatives (and even projects), and accelerate your pace of successful change in order to keep up with the accelerating pace of change all around us and to be more nimble, agile, and responsive than your competition.

Three Steps to Human-Centered Change Success

There is a simple three step process for people who want to start saving time and get the jump on their competition today by familiarizing themselves with the Human-Centered Change methodology:

  1. 10 free tools available to download now
  2. 26 free tools when you buy the book
  3. 70+ tools when you license the toolkit

I’ve invested more than $1 million into the Change Planning Toolkit™ so you don’t have to, and so you can leverage this investment to gain all of the benefits above while also saving yourself thousands or millions of dollars in consulting fees – every year.

And for a limited time, there are some exciting FREE training opportunities available to a handful of organizations who contact me.


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How to Get Started with Robotic Process Automation

How to Get Started with Robotic Process Automation

GUEST POST from Art Inteligencia

Robotic Process Automation (RPA) is a rapidly growing technology that is revolutionizing the way businesses automate tasks and processes. RPA is an automated technology that enables businesses to automate their repetitive processes, while freeing up their employees to focus on more important tasks. This article will provide you with an overview of RPA and guide you on how to get started.

What is RPA?

RPA is a type of automation technology that uses software robots to automate mundane, repetitive tasks. RPA robots can be programmed to complete any process or task that requires human input. This includes data entry, form filling, document processing, and more. RPA eliminates the need for manual labor and helps businesses save time, money, and resources.

How Does RPA Work?

RPA works by taking over the manual, repetitive tasks that would usually be done by a human. RPA robots are programmed to complete tasks such as data entry, form filling, and document processing. The robots are programmed to understand the instructions given to them, complete the tasks, and report back with the results.

Benefits of RPA

RPA offers numerous benefits to businesses, such as:

  • Increased efficiency – RPA can complete tasks quickly and accurately, eliminating the need for manual labor.
  • Cost savings – RPA robots are cheaper to run than human labor, and they require a minimal amount of training.
  • Improved customer experience – RPA robots can process customer data quickly and accurately, allowing businesses to offer a better customer experience.
  • Reduced errors – RPA robots are programmed to complete tasks accurately and consistently, reducing the rate of errors.

Getting Started with RPA

Getting started with RPA requires a basic understanding of the technology, as well as an understanding of the processes that need to be automated. To get started with RPA, you will need to:

  1. Identify the processes that need to be automated
  2. Develop a strategy for implementing RPA
  3. Choose the right RPA software
  4. Train your staff on how to use the software
  5. Monitor the performance of the robots and make any necessary changes

Conclusion

Robotic Process Automation is a rapidly growing technology that can help businesses automate mundane, repetitive tasks. This article provides an overview of RPA and a guide on how to get started. With the right strategy and software, businesses can reap numerous benefits from RPA, such as increased efficiency, cost savings, improved customer experience, and reduced errors.

Image credit: Pixabay

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How to Develop a Digital Strategy for Your Business

How to Develop a Digital Strategy for Your Business

GUEST POST from Art Inteligencia

Developing a digital strategy for your business can help you reach your customers, increase brand awareness, and gain a competitive edge. With the ever-changing digital landscape, it can be difficult to know where to start. To help you develop a successful digital strategy for your business, here are five essential tips:

1. Understand Your Target Audience: Knowing who your target audience is and what they want from your business will help you create content that resonates with them. Research your target audience and understand their needs, preferences, and behaviours. This will help you create content that resonates and connects with your audience.

2. Create a Content Plan: Develop a content plan that outlines your objectives, target audience, and content goals. This plan should include a schedule for developing and publishing content across various digital channels.

3. Leverage the Power of SEO: SEO is the process of optimizing webpages and content to increase organic search rankings and visibility. Use SEO best practices to ensure your content is seen by the right people.

4. Utilize Social Media: Social media is an important tool for connecting with your target audience and building relationships. Develop a social media strategy that includes engaging content, contests, and promotions.

5. Track and Analyze Performance: Track and analyze the performance of your digital strategy using analytics tools such as Google Analytics. This will help you understand the effectiveness of your digital strategy and make adjustments as needed.

By following these tips, you can create a digital strategy that will help you reach your business goals. Developing a digital strategy takes time and effort, but the rewards are worth it. With the right strategy in place, you can increase brand awareness and grow your business.

Image credit: Pixabay

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Are You Prepared to Run a Digital Business for the Digital Age?

Are You Prepared to Run a Digital Business for the Digital Age?

In our digital age, all companies must change how they think, how they interact with customers, partners, and suppliers, and how their business works on the inside. Customer, partner, and supplier expectations have changed, and a gap is opening between what they expect from their interaction with companies and what those companies are currently able to deliver. Companies must immediately work to close this expectation gap, or their entire business is at risk.

If digital natives attack, they will do it with a collection of digital strategies that utilize the power of the digital mindset to more efficiently and effectively utilize the available people, tools, and technology, and to design better, more seamlessly interconnected, and automated processes that can operate with only occasional human intervention.

To defend your company’s very existence, you must start thinking like a technology company or go out of business. Part of that thinking is to fundamentally re-imagine how you structure and operate your business. You must look at your business and your industry in the same way that a digital native startup will if they seek to attack you and steal your market. To make this easier, ask yourself these five foundational questions:

  1. If I were to build this business today, given everything that I know about the industry and its customers and the advances in people, process, technology and tools, how would I design it?
  2. From the customers’ perspective, where does the value come from?
  3. What structure and systems would deliver the maximum value with the minimum waste?
  4. What are the barriers to adoption and the obstacles to delight for my product(s) and/or service(s) and how will my design help potential customers overcome them?
  5. Where is the friction in my business that the latest usage methods of people, process, technology, and tools can help eliminate?

There are, of course, other questions you may want to ask, but these five should get you most of the way to where you need to go in your initial strategic planning sessions. What questions do you think are key for enterprises to ask themselves if they are to survive and thrive in the digital age?

Digital Strategy vs. Digital Transformation

How much appetite for digital change do you have?

Understanding how your management and your enterprise is likely to answer this question will help you identify whether your business should pursue a digital strategy or a digital transformation. The two terms are often misused, in part by being used interchangeably when they are in fact two very different things.

A digital strategy is a strategy focused on utilizing digital technologies to better serve one group of people (customers, employees, partners, suppliers, etc.) or to serve the needs of one business group (HR, finance, marketing, operations, etc.). The scope of a digital strategy can be quite narrow, such as using digital channels to market to consumers in a B2C company; or broader, such as re-imagining how marketing could be made more efficient using digital tools like CRM, marketing automation, social media monitoring, etc. and hopefully become more effective at the same time.

Meanwhile, digital transformation is an intensive process that begins by effectively building an entirely new organization from scratch, utilizing:

  • The latest best practices and emerging next practices in process (continuous improvement, business architecture, lean startup, business process management, or BPM, crowd computing, and continuous innovation using a tool like The Eight I’s of Infinite Innovation™)
  • The latest tools (robotics, sensors, etc.)
  • All the latest digital technologies (artificial intelligence, predictive analytics, BPM, etc.)
  • The optimal use of the other three to liberate the people who work for you to spend less time on bureaucratic work and more time creating the changes necessary to overcome barriers to adoption and obstacles to delight through better leadership methods, reward/recognition systems, physical spaces, collaboration, and knowledge management systems, etc.

It ends with a plan of how to transform from the old way of running the business to the new way.

The planning of the digital transformation is all done collaboratively on paper, whiteboards, and asynchronous electronic communication (definitely not email) powered by a collection of tools like the Change Planning Toolkit™.

The goal is to think like a digital native, to think like a startup, to approach the idea of designing a company by utilizing all the advances in people, process, technology, and tools to kill off the existing incarnation of your company. Because if you don’t re-invent your company now and set yourself up with a new set of capabilities that enable you to continuously reinvent yourself as a company, then a venture capitalist is going to see an opportunity, find the right team of digital natives, and give them the funding necessary to enter your market and reinvent your entire industry for you.

What do you want to re-invent?

Our team at Oracle was created to use design thinking, innovation and transformation tools and methods to help Oracle customers tackle their greatest business challenges, to re-imagine themselves for the digital age, and to discover and pursue their greatest innovation, transformation and growth opportunities.

We call this human-centric problem-solving and together we create plans to make our customers’ solution vision real in just weeks. And along the way, this new Oracle approach helps increase collaboration across business functions and accelerate future decision-making.

Find out more about how to protect your business from digital disruption, building upon these five foundational questions with additional questions and frameworks contained in my latest success guide Riding the Data Wave to Digital Disruption.


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10 Tips for Reducing Costs with Digital Transformation

10 Tips for Reducing Costs with Digital Transformation

GUEST POST from Art Inteligencia

Digital transformation is an essential part of modern business operations. It enables organizations to leverage existing technologies to drive efficiency, optimize processes, and reduce costs. However, it can be difficult to identify cost-saving opportunities and strategies. Here are 10 tips for reducing costs with digital transformation.

1. Leverage Cloud Technology: Cloud computing solutions are a cost-effective way to access data, applications, and software. By leveraging cloud technology, businesses can reduce costs associated with hardware, software, and maintenance.

2. Utilize Automation: Automation can help reduce labor costs by streamlining processes and eliminating manual labor. This can free up resources and allow businesses to focus on more strategic initiatives.

3. Prioritize Data Security: Data security is essential for any digital transformation project. Investing in the right security solutions can help prevent costly data breaches and reduce overall IT costs.

4. Implement Mobile Solutions: Mobile solutions can help increase employee productivity, reduce operational costs, and boost customer satisfaction.

5. Take Advantage of Open-Source Software: Open-source software is a great way to reduce software costs while still taking advantage of the latest technology.

6. Implement an Analytics Platform: Analytical platforms can help organizations identify trends and opportunities to reduce costs.

7. Invest in Training: Digital transformation requires a skilled workforce. Investing in employee training can help ensure that your team is up to date on the latest technologies and best practices.

8. Use Data-Driven Decision Making: By leveraging data, businesses can make more informed decisions that can help reduce costs.

9. Re-evaluate Processes: Digital transformation provides an opportunity to reevaluate existing processes and identify opportunities for cost savings.

10. Embrace Change: Digital transformation requires a shift in mindset. Embracing change can help businesses take advantage of new technologies and find new ways to reduce costs.

By following these tips, organizations can take advantage of digital transformation to reduce costs and optimize operations. Digital transformation can be a powerful tool for increasing efficiency and driving bottom-line results.

Image credit: Unsplash

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10 Tips for Effective Change Leadership in the Digital Age

10 Tips for Effective Change Leadership in the Digital Age

GUEST POST from Art Inteligencia

Change management is a challenge in any organization, but the digital age has added a layer of complexity to the process. In order to effectively lead change initiatives, there are certain tips that can be useful. Here are ten tips to help you be an effective change leader in the digital age.

1. Stay up to date: Technology and digital systems are constantly changing and evolving, so it is important to stay up to date on the latest trends and developments. Be sure to attend conferences and seminars, read industry news, and talk to other change leaders to stay on top of the latest developments.

2. Understand the technology: Before you can lead change, you need to understand the technology and digital systems you are working with. Take the time to learn the system and how it works so you can effectively lead the change initiative.

3. Listen to feedback: Change can be difficult, so it is important to listen to feedback from employees and stakeholders. Take the time to understand the different perspectives and use this feedback to inform your change leadership strategy.

4. Engage stakeholders: Change initiatives can be successful if stakeholders are engaged throughout the process. Make sure to include stakeholders in the planning process and involve them in decision-making.

5. Set clear goals: Change initiatives can get off track if there are no clear goals or objectives. Be sure to set clear goals and objectives for the change initiative so everyone understands what needs to be accomplished.

6. Communicate regularly: Change can be daunting for employees, so it is important to keep them informed throughout the process. Make sure to communicate regularly with employees and stakeholders about the progress of the change initiative.

7. Use data: Data can be a powerful tool in the digital age. Use data to track progress and make decisions about the change initiative.

8. Embrace innovation: Change can be a great opportunity to try new things and innovate. Encourage employees to think outside the box and come up with creative solutions to tackle the challenge.

9. Celebrate success: Change can be a long and difficult process, so it is important to celebrate successes along the way. Make sure to take the time to recognize the hard work of employees and stakeholders who have helped lead the change initiative.

10. Learn from failure: Even the best change initiatives can fail. If a change initiative falls short, use it as a learning opportunity. Gather feedback and learn from mistakes to improve your change leadership strategy.

By following these ten tips, you can be an effective change leader in the digital age. Change initiatives can be complex and difficult, but with the right approach and strategy, you can be successful.

Image credit: Pixabay

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Design Thinking for Digital Transformation Projects

Design Thinking for Digital Transformation Projects

GUEST POST from Art Inteligencia

Design Thinking is a creative problem-solving approach that enables organizations to develop innovative solutions to complex challenges. The methodology has been used for many years in product development, but it is now being increasingly applied to digital transformation projects.

Digital transformation projects involve the implementation of new or upgraded technologies, processes, and systems. The goal is to make an organization’s operations more efficient, improve customer experience, and create new opportunities for growth. Digital transformation projects are often complex and involve a great deal of risk, so organizations must develop innovative solutions to ensure success.

Design Thinking is well-suited to these types of projects because it emphasizes the importance of understanding the customer. By focusing on customer needs, organizations can develop solutions that are tailored to the user’s needs. Additionally, Design Thinking encourages experimentation and iteration, which allows organizations to quickly test and refine their solutions.

When applying Design Thinking to a digital transformation project, it is important to first understand the current state of the organization and its customers. This includes understanding the customer’s needs, the current technology and processes in place, and any constraints that may prevent successful implementation.

Once the current state is understood, the next step is to identify the desired outcomes of the transformation project. This could include improved customer experience, increased efficiency, or a reduction in costs.

The next step is to brainstorm potential solutions. This should involve both the technical and non-technical stakeholders. The goal is to generate as many ideas as possible, and then narrow them down to the most viable.

Once potential solutions have been identified, they should be tested and refined. This can involve prototyping the solution or running a pilot project. The goal is to ensure that the solution is viable before full implementation.

Finally, the solution should be implemented. This involves developing the infrastructure, training staff, and rolling out the new system. Throughout this process, organizations should continue to monitor the results to ensure that the desired outcomes are achieved.

By applying Design Thinking to digital transformation projects, organizations can develop innovative solutions that meet the needs of their customers. The methodology encourages experimentation, iteration, and customer-focused solutions, which can help organizations ensure successful implementation.

Image credit: Pixabay

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Five Secrets to Successful Digital Transition

Five Secrets to Successful Digital Transition

GUEST POST from Art Inteligencia

The digital transition process is becoming increasingly important for businesses of all sizes. As technology advances, the need for digital transformation has become more and more pressing. To ensure success in this process, it is important for businesses to understand the secrets of a successful digital transition.

The first secret to successful digital transition is to have a clear vision and strategy. Before embarking on a digital transition, businesses must have a clear understanding of what they want to achieve. This could involve a shift in focus, incorporating new technologies, or changing the way they communicate with customers. Having a clear roadmap will help to ensure that the transition is managed effectively and that goals are met.

The second secret to successful digital transition is to have the right team in place. It is important to ensure that the right people are in the right roles to lead the transition. This could involve bringing in external expertise or recruiting new employees with the right skills. Having the right team in place will help to ensure that the transition is carried out effectively and that the desired outcomes are achieved.

The third secret to successful digital transition is to have the right tools and systems in place. Many businesses are now relying heavily on technology to help them with their digital transition. This could include cloud-based solutions, software, or automated processes. Having the right tools and systems in place will help to make the transition more efficient and less disruptive.

The fourth secret to successful digital transition is to have a well-defined budget. Digital transition can be a costly process, so it is important to have a well-defined budget before embarking on the transition. This will ensure that the transition is managed properly and that the desired outcomes are achieved without going over budget.

Finally, the fifth secret to successful digital transition is to keep up with the latest trends and technologies. As technology advances, businesses need to ensure that they keep up with the latest technologies and trends. This could involve incorporating new technologies into the business or changing the way they communicate with customers. Keeping up with the latest trends and technologies will help to ensure that the transition is successful and that the desired outcomes are achieved.

By understanding and applying these five secrets to successful digital transition, businesses can ensure that their transition is successful and that their desired outcomes are achieved. By having a clear vision and strategy, the right team in place, the right tools and systems, a well-defined budget, and staying up to date with the latest trends and technologies, businesses can ensure that their digital transition is successful.

Image credit: Pexels

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What is the Digital Transition?

What is the Digital Transition?

GUEST POST from Art Inteligencia

The digital transition of the past decade has been remarkable. We have seen a shift from traditional analog technologies to digital ones in almost every aspect of our lives. From the way we communicate and collaborate to the way we shop and manage our finances, the digital revolution is in full swing.

The digital transition has enabled businesses to become more efficient and customers to have more choice. Businesses are no longer limited to their local market, as digital technology has enabled them to reach customers around the world. Customers have been able to find more competitive prices and better services online, and have seen their purchasing power increase as a result.

The digital transition has also had a profound impact on the way we work and live. With the introduction of cloud computing and mobile applications, employees have been able to work from anywhere and have access to the same information regardless of their physical location. This has enabled businesses to become more agile, as they can quickly respond to changing customer needs and market conditions.

The digital transition has also had a positive impact on the environment. With the advancement of digital technologies, businesses have been able to reduce their carbon footprint by moving away from traditional paper-based processes and toward digital documents. This has resulted in a reduction in the amount of paper used, which has a positive impact on the environment.

The digital transition has also had an impact on the way we consume entertainment. With the widespread availability of streaming services, people have been able to access their favorite movies and TV shows with ease. This has allowed them to watch their favorite shows whenever and wherever they want – a major change from the traditional television viewing habits of the past.

The digital transition has brought about a lot of positive changes, but it has also created new challenges. Cybersecurity threats have become more sophisticated and cybercriminals have been able to use digital technologies to target individuals and businesses. The digital transition has also created a new set of skills that businesses need to stay competitive and ensure their data is secure.

The digital transition has been a remarkable journey, and it has changed the way we work, live, and play. As the digital revolution continues to evolve, businesses and individuals need to keep up with the changes in order to stay competitive and secure.

Image credit: Pexels

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Get My Latest Digital Transformation Success Guide

I’m excited to announce the availability of my latest Digital Transformation Success Guide.

It’s titled Riding the Data Wave to Digital Disruption.

Click to access the “Riding the Data Wave to Digital Disruption”

In our digital age, all companies must change how they think, how they interact with customers, partners, and suppliers, and how their business works on the inside. Customer, partner, and supplier expectations have changed, and a gap is opening between what they expect from their interaction with companies and what those companies are currently able to deliver. Companies must immediately work to close this expectation gap, or their entire business is at risk.

This success guide provides questions and frameworks for companies to use to plan and execute successful a Digital Transformation.

Click to access the “Riding the Data Wave to Digital Disruption”


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