Tag Archives: experience

The Psychological Impact of Change

Understanding the Emotions and Reactions Individuals Experience During Times of Change and How to Effectively Support Them

The Psychological Impact of Change

GUEST POST from Art Inteligencia

Change, whether anticipated or unexpected, often triggers a wide range of emotions and reactions in individuals. Understanding the psychological impact of change is crucial for organizations, leaders, and support networks to effectively assist individuals in navigating these turbulent times. In this article, we explore the common emotions and reactions people experience during change, followed by two case study examples that demonstrate the diverse range of responses. Additionally, we offer effective strategies to support individuals during periods of change, fostering resilience and facilitating positive adaptation.

Emotions Experienced During Change

Change has the potential to instigate a rollercoaster of emotions. Fear, uncertainty, and anxiety are common responses as individuals face a shift from familiar routines and into the unknown. Feelings of sadness, grief, and loss may also emerge as people let go of what they once knew or valued. Conversely, excitement, anticipation, and hope can accompany positive changes, serving as beacons guiding individuals towards new possibilities. Recognizing and acknowledging these emotional responses is crucial to provide appropriate support during times of change.

Case Study One: Jenna’s Job Loss

Jenna had been working at the same company for 15 years when she suddenly received news of her redundancy. She felt overwhelmed by a profound sense of loss, as her job had been a significant part of her identity. Initially, Jenna experienced shock and denial, followed by anger and frustration. With the support of her colleagues, she gradually accepted the situation and embarked on a journey of self-discovery. By attending career transition workshops and receiving counseling, Jenna eventually embraced the opportunity to explore new professional avenues. With resilience and determination, she transformed a seemingly devastating change into a personal growth experience.

Case Study Two: Sam’s Relocation

Sam, a 10-year-old boy, was informed by his parents that they would be relocating to a new city due to a job transfer. Sam’s immediate reaction was that of fear and sadness. He worried about leaving his school, friends, and familiar surroundings behind. Acknowledging Sam’s emotions, his parents engaged him in open communication and involved him in the relocation process. They encouraged Sam to express his thoughts and concerns, reassuring him that they would provide support throughout the transition. By focusing on the positive aspects of the move, like new friends and exciting opportunities, Sam gradually became more receptive to the change, ultimately adapting to his new environment with a sense of curiosity and resilience.

Support Strategies During Change

To effectively support individuals during times of change, several strategies can be implemented:

1. Clear Communication: Open and honest communication is vital. Providing individuals with information about the change, reasons behind it, and potential benefits helps reduce uncertainty and anxiety.

2. Provide Resources: Offering resources such as counseling, dedicated support teams, or external assistance equips individuals with tools and guidance to navigate the transition.

3. Encourage Resilience: Foster a supportive environment that encourages resiliency. Highlight the potential for personal growth, emphasizing adaptability and strength in overcoming challenges.

4. Empathy and Active Listening: Validate individuals’ emotions and actively listen to their concerns. By acknowledging their feelings, you create a safe space for them to express themselves and feel heard.


Change brings forth a variety of emotions and reactions in individuals, ranging from fear and uncertainty to excitement and hope. Through understanding and acknowledging these responses, individuals can effectively navigate change and harness the opportunity for personal growth and adaptation. By implementing support strategies, fostering open communication, and validating emotions, we can create an environment that effectively supports individuals during times of change, enabling them to flourish and thrive in the face of uncertainty.

Image credit: Pexels

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Making People Dance Instead of Jaywalk

Making People Dance Instead of JaywalkI love anything that is fun and investigates human psychology, especially crowd psychology, and the investigation of how you can use fun to potentially influence human behavior for social good (i.e. the piano stairs example I’ve shared before).

Nobody likes to wait at pedestrian crossings. Traffic lights can be dangerous for impatient pedestrians trying to save a few seconds to cross the street (and willing to risk their lives in the process).

The folks at Smart created The Dancing Traffic Light, an experiential marketing concept providing a fun and safe way to keep people from venturing too early into the street. They started by placing a dance room on a square in Lisbon, Portugal and invited random pedestrians to go into the box and dance. Their movements were then displayed on a few traffic lights in real time. This resulted in 81% more people stopping and waiting at those red lights.

It’s a genius marketing gimmick because it reinforces the brand value of fun by making people dance in a box that looks, imagine that, a bit like a smart car.

The question brought up by this example of a marketing campaign that claims that fun can be used to achieve social good, is that it claims a benefit, that without an extended test could be attributed to novelty…

Does the benefit hold up over time?

Or does it stop being fun and impactful after people have seen it once or twice or the live video component goes away and it becomes a recording? Do people then start jaywalking again at the normal rate?

What do you think?

Build a common language of innovation on your team

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.