“In the 1980s, the [watchword] was quality; today, it’s innovation . . . But the two are not mutually exclusive . . . Now we want superior quality and faster cost reduction, plus innovation—all at once.”
— Harry Burritt , Whirlpool VP of Corporate Planning and Development
It seems like everywhere you turn these days, people are talking about innovation, and that is both a good thing and a bad thing. It is good because true innovations deliver more value than the solutions they replace and so hopefully most of us are better off when new innovations are introduced and adopted. It is bad because everyone means something slightly different when they talk about innovation. So what is innovation?