Category Archives: Open Innovation

Exploring for Innovation by Space, Sea, and Land

Exploring for Innovation by Space, Sea, and LandI had the privilege of being invited to be a guest today at the announcement of Shell’s sponsorship of the XPrize Foundation’s exploration prize group in New York City at the historic Explorers’ Club. Speaking of explorers, here is a simple challenge for you:

Name a famous explorer.

Now name a famous explorer that isn’t dead.

The average person’s response to this challenge might make you think that the human race is done exploring, that we’ve explored every inch of the earth, but that’s just not true, and today Shell brought together a fascinating modern day roster of explorers who are still very much alive – in part to prove that humans are still exploring and that there is still much to be explored.

The roster of explorers who shared some of their experiences today in an inspiring live streaming event, that I attended in person (along with in-person intimate round table sessions with the explorers), included:

  • Richard Garriott, Vice Chair, Space Adventures, Ltd., legendary video game developer and entrepreneur; among first private citizen astronauts to board International Space Station, America’s first second-generation astronaut; and X PRIZE Foundation trustee
  • David Gallo, Woods Hole Oceanographic Institute, renowned undersea explorer, among first oceanographers combining manned submersibles and robots to map ocean world; co-leader of recent Titanic exploration; project leader, successful search for missing Air France Flight 447
  • Mark Synnott, global mountain climber who has climbed some of the biggest rock faces and ice walls on the planet, ventured into among the least-visited locales on earth, photographed the globe’s most spectacular sites; and is a senior contributing editor of Climbing magazine.

The partnership between the Foundation and Shell has been more than a year in the making and is part of Shell’s ongoing commitment to innovation. Shell is widely known within the innovation community for its Gamechanger internal and open innovation initiative that many other organization’s have endeavored to learn from. Now Shell has chosen to continue its innovation efforts outside its four walls by beginning an innovation journey with the X PRIZE Foundation.

The goal of X PRIZE’s exploration prize group is to inspire the exploration of space, our Earth and its oceans in ways that could lead to breakthrough innovations. It is interesting to note that this week is the seven year anniversary of the winning of the Ansari X PRIZE – an overnight success after only ten years of hard work. Here are a couple of key paragraphs from the press release:

XPrize and Shell Partnership“Shell has long been on the cutting edge of innovation, and we are proud to bring them into the X PRIZE family, supporting a prize group that advances innovation, exploration and tomorrow’s discoveries,” said Peter Diamandis, Chairman and CEO of the X PRIZE Foundation. “We are closely aligned in our goals to motivate and inspire brilliant innovators from all disciplines to leverage their intellectual capital to explore new frontiers that could result in significant global achievements.”

“Continuous innovation and pioneering spirit is part of Shell’s DNA. As a technology leader in energy, we constantly drive new solutions responding to the global energy challenge,” said Gerald Schotman, Chief Technology Officer and Executive Vice President, Innovation, Research & Development, Royal Dutch Shell. “We are delighted to support the X PRIZE Foundation’s Exploration Prize Group and look forward to the exciting discoveries that come from the next generation of incentivized competitions.”

One of the questions that I posed during the day sounds simple on the surface, but I think it is a complex one for us all to think about and respond to:

In your mind, what is the relationship between exploration and innovation?

For me, in some sense they are the same thing. Companies must continuously struggle to balance exploration against exploitation, or innovation against operation. But in another sense, exploration can be pursue knowledge without having an absolute goal in mind (think basic research), where innovation tends to be pursued with an intended outcome (think applied research). Does this distinction make sense, is it splitting hairs, or is there another way we should think about distinguishing between exploration and innovation?

So if you’re Shell (or any other typical company) and most of your innovation outcomes tend to be incremental in nature, then increasing your investments in exploration (or connecting to the exploration efforts of others) can help to stretch and diversify and better balance your innovation portfolio amongst incremental and disruptive innovation projects. The key is that every organization needs to innovate not just for today via incremental innovations, but for tomorrow as well by investing in more disruptive innovation efforts that have the potential to change the paradigms of the industry or to change what’s possible.

In speaking further with Gerald Schotman during the day, it came out that one of the key aspects to the Gamechanger program at Shell is that he and the other business types have no say in the first 2-3 stages of their process – intentionally – because many submissions are a slightly different way of looking at old problems and so it is more appropriate for the science and technology folks in the organization to look at the submissions and bring in the business leaders later in the process. In addition they have a lot of handovers from one set of experts to another as the expertise needed to move each project from one stage to the next often changes as you go along.

Gerald also talked about how a lot of the idea submissions come not just from outside of the traditional technical and R&D areas, but even from outside of Shell. He also spoke of his view of his own role – and that he sees it as being the person who manages the turbulent flow of the idea pipeline and the determination of the width and the orientation of that pipeline (what they’re focused on).

So, now that the X PRIZE Foundation and Shell have formed this partnership on this $9 million sponsorship of the exploration prize group, it will be interesting to follow BOTH what new challenges come out of it to drive innovation exploration by space, sea, and land AND what the implications are for Shell’s own innovation pipeline.

What do you think?

Special Bonus

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Barriers to Innovation Workshop

Barriers to Innovation Workshop

This week I will be leading Workshop B on identifying and removing barriers to innovation on December 2, 2009 at the Open Innovation Summit in Orlando, Florida at the Crowne Plaza Orlando Universal.

Adding a front line perspective to the workshop will be:

  • Greg Fox (Cisco Systems) – Chief Marketing Officer, Strategic Alliances, WW Operations & Business Development
  • Helene F. Rutledge (GSK Consumer Healthcare) – Director of Open Innovations
  • Hutch Carpenter (Spigit) – Vice President of Product

The workshop will be a discussion with participants about identifying the barriers to innovation that can cripple the innovation capabilities that make organizations successful. This interactive workshop will also examine how to make immediate changes in your organization to start removing participants’ particular barriers to innovation and accelerate their organizations’ innovation capabilities.

Highlights will include:

  • An examination of how successful organizations go from nimble David to sluggish Goliath
  • An introduction of a framework for identifying barriers to innovation
  • Group Exercise – How to identify the barriers to innovation within your organization
  • An analysis of how others have removed barriers to innovation in their own organizations
  • Group Exercise – How to remove barriers to innovation in your organization

There is still time to register for the Open Innovation Summit and my Workshop B for $1000 off with code YPY692 online or by phone at 781-939-2500.

After the workshop I will be covering the rest of the Open Innovation Summit on Twitter as @innovate at the hashtag #OIS09, and will be writing up some blog entries after the event for Blogging Innovation.

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My View on Crowdsourcing Published on BusinessWeek.com

Helen Walters, Business Week’s Editor for Innovation and Design, recently gathered opinions on crowdsourcing, via Twitter.

I replied with a quote via email and Business Week published it recently with a dozen others. Here’s mine:


You can find the whole slide show here.

“The future of crowdsourcing will be as an integrated and required part of the front end of innovation. Its role, however, will be limited in order to protect brand perception and competitive differentiation. Crowdsourcing will serve as an input into the innovation process that must be filtered by internal resources and built upon as necessary. The most forward-thinking organizations will invite the wisest of the crowd to participate in this idea refinement side by side with internal resources.”

What do you think?

Braden Kelley (@innovate on Twitter)

Why MyStarbucksIdea is a Bad Idea

Today we will examine Starbucks’ open innovation attempt – MyStarbucksIdea.

You may have come across it already, but it is worth examining because it represents one of the largest open innovation efforts to date, and it is the first I have seen built on a customized salesforce.com platform.

Some might say it is just a fancy suggestion box and not an open innovation effort, but it really depends on how you define open innovation.

MyStarbucksIdea.com is open innovation at work, not a mere suggestion box because a suggestion box is a black hole. People submit their suggestion and never know:

  1. If anybody even sees it
  2. What the reaction was to it
  3. What the outcome was
  4. What other people might think of the idea
  5. How other people might make the idea even better

Open innovation principles say that if a company allows people from outside the company to provide ideas that the innovation that comes as a result will be greater than if ideation is maintained as the sole domain of employees. MyStarbucksIdea.com embraces those principles and takes it one step further in that it allows a couple of key community features:

  1. Anyone can submit an idea
  2. Users can vote on different ideas to indicate the wisdom of the crowd
  3. Anyone can build a discussion around an idea by commenting on it
    • As a result their is an opportunity for ideas to be refined and become more compelling than first presented by the original submission
  4. Each registered user has an “inbox” that let’s them see when someone responds to their submission
  5. Finally Starbucks pulls it all together with the “Ideas in Action” page to show what they are doing with the submissions

This kind of implementation has a few fatal flaws however:

  1. Competitors can benefit at the same time and possibly beat Starbucks to the punch if they respond faster
  2. Numerous duplicate submissions over time will make it difficult for users to build upon anything other than the newest or the most popular ideas (which will be difficult to measure given the duplicates)
  3. A lot of the obvious wins will be picked off within the first few months

So should Starbucks keep or ditch MyStarbucksIdea?

To answer that question I must answer it with another question. What is the purpose of innovation?

The purpose of innovation in the corporate world is to increase revenue and/or decrease costs, while also increasing competitive separation. Any other purpose has the potential to increase costs and possibly even to put you further behind your competition.

Innovation in the government or non-profit sectors can support the secondary purpose of facilitating knowledge sharing that the corporate world cannot support.

MyStarbucksIdea is a great implementation for a government or non-profit, but terrible for a corporation.

Here is what Starbucks should do:

  1. Starbucks should switch to a suggestion box format, with a closed community aspect to evolve ideas
    • Inviting people who submit similar suggestions to a closed forum to discuss their idea
    • Inviting top contributors or bloggers to iterate on an idea together privately
  2. Starbucks should throw out innovation challenges instead of hosting an open idea forum
  3. Starbucks should keep the IdeasInAction page to report back on implemented (and only implemented) suggestions and challenge results
  4. Starbucks should offer brand experience prizes (or possibly cash) at whatever level is necessary to encourage submissions and participation (which might be zero initially and escalate over time) while also building brand affinity

Congratulations, Starbucks, this a good first attempt.

However, it falls short of the kind of long-term improvement in innovation capability that ultimately results in a more profitable market leader – that’s what we work with organizations to create.