Big Box, Little Box

GUEST POST from Matthew E May

Have you seen it? Best Buy 2.0, I mean. They’re going up everywhere. They’re less than 10% of the normal 40,000 square foot big box Best Buy. I’m not talking about the store-within-the-store structure they use for selling cellphones. I’m talking about stand-alones of the same flavor going up in malls and downtown areas.

Best Buy Mobile. Little boxes, just for cellular. Radically original idea? Nah. They bought half of Carphone Warehouse’s retail operations to form a joint partnership. Now they offer nearly a hundred phones from nine carriers. And borrowed from Apple: help customers set the darn things up and get them working before leaving the store.

And it comes at a time when a good number of retailers are closing their doors. They’ve got over 40 already in the U.S. Fourth quarter 2008 sales were nearly double that of the same quarter of 2007. And as everyone knows, fourth quarter 2008 was a retail nightmare.

All in all it’s a fairly elegant strategy, if you think about it: expansion through subtraction.

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About Matthew E May

Matthew E. May is the author of six bestselling books on strategy, innovation, and the discipline of subtraction. His first, The Elegant Solution (Simon & Schuster, 2006), was the world's first insider account of Toyota's approach to innovation. His most recent, What A Unicorn Knows (BenBella Books, 2023), captures the lean methodology he deployed across the portfolio of Insight Partners, one of the world's leading technology-focused private equity firms.

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