If you need to accelerate your sales pipeline and generate leads for your business with custom content tailored to what customers need at each stage of the purchasing journey, Braden Kelley can create an inbound content marketing strategy for you or populate your current strategy with commissioned content (including white papers, webinars, or articles) – please contact us.
“As a frequent visitor to innovationexcellence.com and fan of his work, I immediately thought of Braden to develop a compelling series of thought-provoking content on the intersection of open innovation and talent management. Through both a webinar and a follow-on white paper, Braden did not disappoint. His content was fresh, original, and provided practical guidance for OI and HR leader alike, and the feedback from readers was very positive. I look forward to engaging with Braden again on future programs.”
- Steve Bonadio, Head of Marketing & Product Marketing, InnoCentive, Inc.
Customer Experience Flipbooks
Customer Experience Audit ROI Flipbook
In the current business landscape, the traditional boundaries of competition have dissolved. Pricing is transparent, product features are rapidly emulated, and global logistics have leveled the playing field for distribution. What remains as the final, most defensible frontier is Customer Experience (CX).
However, many organizations operate on assumptions rather than evidence, relying on outdated journey maps that don’t account for the rise of generative AI, omnichannel complexity, and the heightened emotional expectations of the modern consumer. A Customer Experience Audit is not merely a “health check”; it is a rigorous diagnostic process designed to uncover the “silent killers” of conversion and loyalty.
In this flipbook we explore the ten most compelling reasons to initiate this audit, backed by the latest industry data.
Click to access the “Customer Experience Audit ROI” flipbook
Innovation Flipbooks
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If you need to accelerate your sales pipeline and generate leads for your business with custom content tailored to what customers need at each stage of the purchasing journey, Braden Kelley can create an inbound content marketing strategy for you or populate your current strategy with commissioned content (including white papers, webinars, or articles) – please contact us.