Monthly Archives: February 2020

Just Walk Out Groceries — by Amazon

Just Walk Out Groceries -- by Amazon

Amazon Go is going big – grocery store big. Today it was revealed that Amazon has opened up a new Amazon Go that is four times (4x) bigger than previous Amazon Go stores. What’s new?

Well, this new Amazon Go store has produce, packaged meats, an expanded frozen food section, sundries like paper towels, and more!

This is a big step forward for Amazon and will be stretching its technology to the breaking point as Amazon looks not only to explore what’s possible, but to prove its technology to the point where its collection of technology could become another revenue pillar that it can build by licensing its technology to other convenience store and grocery store chains.

The Amazon Go approach, should it expand, also puts even more of the 3 million grocery store jobs in the United States at risk. This 3 million jobs number is already declining because of self checkout and Walmart’s robotic inventory systems, among other pressures.

Is the Amazon Go approach a good thing?

Do we really all want to live in a world where packages show up at the door or food can be obtained in a grocery store without talking to anyone?

Americans are becoming increasingly lonely and isolated. I could include dozens of supporting links to back this up, but here is a good one:

https://www.nbcnews.com/think/opinion/lonely-you-re-not-alone-america-s-young-people-are-ncna945446

The grocery store has become one of the last remaining places where someone will actually speak to you, but self checkout and technologies like Amazon Go look to stamp out this human interaction too!

But even though there are still humans in the grocery store, the level of human interaction seems to be fading there too as younger, non-unionized workers replace older unionized workers in grocery stores. Has this been your experience?

What’s next the barbershop and the hairdresser?

And can our society survive any more isolation?


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Join Me Online at the Hacking HR Innovation Conference – March 3, 2020

Join Me Online at the Hacking HR Innovation Conference - Building a People-Centric HR

Join me from 10:15-11:00 AM EST on March 3, 2020 to learn about “Building a People-Centric HR” from a panel of talented and knowledgeable professionals including myself.

The Hacking HR Innovation Conference is a virtual event that is FREE to the public and takes place over multiple days.

Day 1 (March 3) will be dedicated to “HUMANS”. This day’s content includes: diversity/equity/inclusion/belonging, employee experience, innovation, agility, design thinking, culture, leadership, among other topics.

List of Speakers — https://hrinnovationconference.hackinghr.io/speakers/
See the Agenda — https://hrinnovationconference.hackinghr.io/agenda/

Click here to Register for FREE

I’ll be on a panel that will dive into a variety of people-centric Human Resources (HR) topics including:

  • Identifying Moments that Matter in an employee’s HR experience
  • Building a people-centered on-boarding process that guides people into the organization for keeps
  • People-centric Performance Management
  • Humane responses to an employee personal crisis and/ or termination

Click here to Register for FREE


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Exploring the Application of Futures Research in Business

Exploring the Application of Futures Research in Business

GUEST POST from Chateau G Pato

Futures research, also known as strategic foresight, is a valuable discipline that enables businesses to anticipate and prepare for future trends and challenges. By studying emerging technologies, social changes, and economic shifts, companies can shape their strategies to stay ahead of the curve. This article delves into the application of futures research in business through two compelling case studies that demonstrate its effectiveness.

Case Study 1: Tesla’s Disruptive Vision for Electric Vehicles

Tesla, the renowned electric vehicle manufacturer, revolutionized the automotive industry through its visionary approach. By applying futures research, Tesla identified the impending need for sustainable transportation and recognized the potential market for electric cars. Tesla’s CEO, Elon Musk, envisioned a future where electric vehicles would dominate the market, offering a cleaner and more efficient alternative to traditional combustion engines.

Rather than conforming to existing industry norms, Tesla focused on developing advanced battery technology, creating a robust charging infrastructure, and designing sleek and high-performance electric vehicles. This forward-thinking approach, based on insights gained from futures research, positioned Tesla as a leader in the electric vehicle market and set the stage for increased demand and adoption of sustainable transportation worldwide.

Case Study 2: McDonald’s Embracing Changing Consumer Preferences

McDonald’s, the global fast-food chain, experienced considerable challenges as shifting consumer preferences favored healthier and more sustainable dining options. In response to these emerging trends, McDonald’s embraced the insights provided by futures research and undertook substantial strategic transformations.

The company diversified its menu by introducing healthier options such as salads, wraps, and fruit smoothies. They also implemented sustainable practices, such as sourcing cage-free eggs and responsibly harvested coffee. Moreover, McDonald’s introduced digital ordering and payment systems to cater to changing customer behaviors.

By leveraging futures research, McDonald’s proactively adapted its business model, appealing to a wider range of customers and aligning with evolving consumer expectations. This strategic shift allowed McDonald’s to remain relevant and competitive in an industry that demanded changes to stay ahead.

Conclusion

Futures research offers immense value to businesses by providing foresight into emerging trends and transforming challenges into opportunities. The case studies of Tesla and McDonald’s demonstrate the impact of leveraging futures research to drive innovation, adapt to changing dynamics, and meet customer demands effectively.

By incorporating strategic foresight into their decision-making processes, businesses can identify new markets, anticipate future needs, mitigate risks, and develop sustainable strategies for long-term success. With the ever-increasing pace of change in today’s business landscape, futures research has become an invaluable tool for companies that seek to thrive in a future-oriented and rapidly evolving world.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Human-Centered Design and Accessibility

Human-Centered Design and Accessibility

GUEST POST from Art Inteligencia

In today’s digital world, human-centered design (HCD) has become a crucial aspect of creating inclusive and accessible products and services. With an increasing focus on designing for everyone, regardless of ability, it is essential to consider accessibility from the initial stages of product development. This article explores the significance of human-centered design and accessibility through two case studies that showcase the positive impact it can have on people’s lives.

Case Study 1: Airbnb’s Inclusive Experiences

Airbnb, the popular online marketplace for short-term rentals, recognizes the importance of catering to diverse user needs. In 2018, they launched a feature called “Airbnb Experiences” that allows hosts to offer unique activities to guests. However, they realized the platform was not adequately accessible to people with disabilities.

To address this issue, Airbnb conducted extensive research and collaborated with advocacy groups for people with disabilities. They focused on designing an accessible booking flow and improving communication between guests and hosts. The resulting changes allowed hosts to provide detailed accessibility information, such as step-free access, presence of grab bars, and other essential amenities. Guests could also inquire about specific accessibility requirements directly to hosts before booking.

This human-centered approach not only enhanced the experience for guests with disabilities but also increased the number of accessible experiences available. By uncovering and addressing the barriers faced by this user group, Airbnb amplified its commitment to accessibility and made significant strides in creating a more inclusive platform.

Case Study 2: Xbox Adaptive Controller by Microsoft

Microsoft’s Xbox Adaptive Controller is a groundbreaking example of human-centered design, specifically targeted at gamers with limited mobility. Traditional gaming controllers are often challenging for individuals with disabilities to use comfortably.

Recognizing this challenge, Microsoft assembled a team of designers, engineers, and gamers with disabilities to create a more accessible alternative. The Xbox Adaptive Controller features oversized buttons and tactile triggers, making it easier for those with limited dexterity to operate. It also includes 19 3.5mm jacks and USB ports, allowing users to connect a range of adaptive switches, buttons, and joysticks to customize their gaming experience.

By considering the needs and preferences of gamers with disabilities, Microsoft successfully addressed a significant accessibility gap in the gaming industry. The Xbox Adaptive Controller empowers individuals to fully participate in the gaming world, creating a sense of belonging and inclusivity.

Conclusion

The aforementioned case studies highlight the positive outcomes that result from prioritizing accessibility and employing human-centered design principles. By involving diverse users from the early stages of product development and understanding their unique requirements, organizations can foster inclusivity and empower individuals with disabilities.

In conclusion, human-centered design and accessibility go hand in hand, ensuring that products, services, and experiences are accessible to everyone. By adopting a user-centric approach and actively involving people with disabilities in the design process, organizations can create more inclusive solutions that improve the lives of individuals around the world. It is imperative for businesses to embrace the principles of human-centered design and accessibility, striving to build a more inclusive and accessible future for all.

SPECIAL BONUS: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pexels

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Predictions for the Future of Education

Predictions for the Future of Education

GUEST POST from Chateau G Pato

The Education sector is rapidly evolving and no one is quite sure what the future holds. It’s clear that technology advancements and changes in the way we approach day-to-day learning are here to stay, but there are a few noteworthy trends that may indicate what the future may hold.

1. Moving to Online Learning

The increase in digital technology over the past decade has made the move to online learning inevitable. In recent years, many educational institutions have begun offering online courses or even entire degree programs. This is proving to be an incredibly popular option among students who may not otherwise have access to more traditional learning.

In Finland, the University of Jyväskylä has taken a unique approach to the online learning revolution. Rather than offering traditional classes, the university offers an “open university” platform, where students can learn from experts without actually enrolling in a course. This approach has proven to be successful, and it’s likely that more educational institutions will begin adopting this model.

2. Personalized Learning

As technology advances, so too do our abilities to offer personalized learning. Through tracking systems, teachers can customize lesson plans and course material to better suit each student’s individual needs. Not only does this ensure that each student gets the most out of their education, but it also allows educators to detect and address potential problems before they become serious.

The Walton Family Foundation, for example, is providing schools with the resources necessary to implement personalized learning strategies. This has proven to be a successful approach in some areas, and it’s likely that more educational institutions will begin adopting similar strategies in the near future.

3. Increased Attention on Social and Emotional Development

In recent years, there has been an increased focus on the importance of social and emotional development in students. The prevalence of mental health issues among children and adolescents has forced educators to reassess their methods and approach the issue from a more holistic perspective.

In the United Kingdom, the government is currently working to ensure that social and emotional development is given the attention it deserves in the classroom. They are currently exploring ways to make sure that every school has access to the necessary resources and programs to ensure that students are emotionally and mentally supported.

Conclusion

These are just a few of the trends that may indicate what the future may hold when it comes to the education sector. As technology continues to develop and new methods are explored, we can only wait to see what the future of Education has in store.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pixabay

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Best Practices for Digital Transformation Leadership

Best Practices for Digital Transformation Leadership

GUEST POST from Art Inteligencia

Digital transformation leadership is essential for organizations looking to stay competitive in a rapidly evolving digital economy. Digital transformation leaders can help drive innovation and organizational success by leveraging cutting-edge technology, implementing a data-driven strategy, and improving customer engagement. But what are some best practices for digital transformation leadership? In this article, we will discuss key best practices for digital transformation leaders backed up by two case study examples.

First, successful digital transformation leaders must understand the technologies available to them. This includes understanding the capabilities of the technology and how it can help drive innovation within their organization. The leader should be well-versed in areas like artificial intelligence, the Internet of Things (IoT), big data, and cloud computing, and leverage the technology to create new business models and processes.

Case Study Example 1 (Unilever) – A great example of this is the VP of digital business transformation at Unilever, who implemented a cloud system that allowed the company to better understand customer behavior. This improved customer segmentation, prediction, and customization, allowing Unilever to efficiently respond to customer needs and drive more sales.

In addition to understanding technology, digital transformation leaders should be able to effectively foster collaboration and communications within their organization. This includes promoting the sharing of ideas and leveraging the expertise of those in the organization. Leaders should create an environment where everyone is encouraged to openly share their ideas, and feedback is valued. The goal of this is to build trust among team members and help create a culture of innovation.

Case Study Example 2 (GE Healthcare) – As an example, the CEO of GE Healthcare shifted the company’s leadership culture to be more customer-centric. This was driven by a focus on collaboration and communication between the different departments, allowing for different perspectives to be heard and responded to. This yielded increased customer satisfaction and loyalty.

Finally, an effective digital transformation leader should have a deep understanding of the customer landscape and customer experience. Leaders should stay on top of customer needs and feedback, and make sure customer feedback is incorporated into the organization’s roadmap. The leader should also ensure that customer-facing teams are equipped with the tools and resources they need to provide a great customer experience.

Case Study Example 3 (Amazon) – An example of a successful initiative in this area is Amazon’s digital transformation leadership. The company invested heavily in knowing customer needs and getting feedback from customers, leading to the development of services like Amazon Prime and Amazon Web Services. These services have propelled Amazon to become one of the most successful digital companies in the world.

Conclusion

In summary, successful digital transformation leaders must be well-versed in the latest technology, foster collaboration and communication within their organization, and have a deep understanding of customer needs and experience. Unilever, GE Healthcare, and Amazon have successfully implemented these best practices and achieved great results. Organizations looking to drive digital transformation should keep these best practices in mind and leverage these case study examples to guide their journey.

Image credit: Pixabay

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The Emergence of Smart Cities: Challenges and Opportunities

The Emergence of Smart Cities: Challenges and Opportunities

GUEST POST from Chateau G Pato

The concept of ‘smart cities’ has been gaining traction in the past decade. Smart cities integrate technology-enabled sensing, analysis and communication across vital city operations, for example, transportation and energy management. The term may also refer to a vision of a city that is connected and efficient, safer, and more livable. With their introduction into urban environments comes both challenges and opportunities.

One major challenge for smart cities is the amount of data that the connected infrastructure is expected to collect, analyze and report. For this reason, city governments require the right infrastructure and platform to store, protect and analyze the data safely to improve urban services and decision making. Security and privacy are also major concerns. Cities need to deploy new technologies and protocols for data security and privacy protection, while also managing the resilience of the data existing in such systems.

Cost is another major challenge for smart cities. The introduction of new technologies can incur high financial costs. This may include the development of interface-oriented smart systems, power supplies and real-time control. Moreover, the maintenance costs for managing and running smart city systems will be a challenge for city management.

Despite these challenges, smart cities also present lucrative opportunities. For example, two notable examples of successful implementations of smart cities are Barcelona in Spain and Amsterdam in the Netherlands.

Case Study 1 – Barcelona

Barcelona is known for its pioneering implementation of city-wide Wi-Fi. This initially included the deployment of 360 antennas across the city, providing free public access. Barcelona has since incorporated a range of digitalized services, for example, a collaboration program to create an open data platform for civic services such as waste management and pollution monitoring.

Case Study 2 – Amsterdam

Amsterdam is also an example of a successful smart city. The city collects data from a variety of sources, including sensors, wearables and smartphones, to generate a centralized control platform. This platform is then used for crime prediction, the efficient delivery of healthcare services, improved traffic management, and better environmental tracking.

Conclusion

It is clear that smart cities present both challenges and opportunities. Despite the high investments required for data collection and infrastructure, it is evident that the implementation of these frameworks can result in improved urban services and decision making, a modernized public infrastructure, and advanced safety standards. Cities that demonstrate innovation and effective management strategies could benefit from the potential of smart cities, making urban life more connected and efficient.

Bottom line: Futurology is not fortune telling. Futurists use a scientific approach to create their deliverables, but a methodology and tools like those in FutureHacking™ can empower anyone to engage in futurology themselves.

Image credit: Pexels

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Change Leadership and the Benefits of a Coaching Style

Change Leadership and the Benefits of a Coaching Style

GUEST POST from Art Inteligencia

When organizations and companies need to adapt to new technology, regulations, or customer demands, they need strong leadership to guide them through the change. Change leadership is about inspiring, leading and managing employees through temporary or permanent changes with minimal disruption and maximum success. A coaching style of leadership is an effective way to ensure employees are engaged and empowered to make changes happen.

What are the Benefits of Change Leadership Coaching?

Change leadership coaching centers around two core concepts: building relationships and encouraging individual growth. The leader takes on the role of a mentor or coach, while the person in transition (or team in transition) becomes the learner. A coach helps employees learn, develop, and take ownership of their new roles, avoiding any issues that arise during the transition. It’s not just about direction and training, but also about helping the individual or team provide solutions.

The benefits of change leadership coaching are endless. It increases employee engagement and morale, improves relationships between team members, and reduces stress and resistance. A successful change requires personal and organizational commitment, and coaching fosters that. Employees are more likely to take on new roles and responsibilities when they know they have the support of their coach.

Case Study 1 – A Fortune 500 Company

A Fortune 500 company had been struggling with low levels of employee engagement. They were having a difficult time implementing new technology and processes and weren’t seeing results. The company appointed a new change leader who implemented a coaching approach. The leader set up one-on-one meetings with each team member to discuss their specific needs and goals. They also conducted team building activities to help foster emotional intelligence and better relationships between departments.

The result? The company saw a dramatic increase in employee engagement and satisfaction. It also saw a drop in resistance to change and an improved ability to communicate and collaborate.

Case Study 2 – A Non-Profit Organization

A non-profit organization was facing a challenging transition. They needed to transition to a new operating model, implement new technology and processes, and change the way they served their customers. The organization appointed a change leader who adopted a coaching approach. The leader began by empowering employees to take ownership of the changes and helping them embrace the new opportunities they had to lead the organization into the future.

The result? The organization was able to successfully implement the new operating model and processes, and saw a dramatic increase in customer satisfaction. Employees also reported feeling more engaged, empowered, and capable of fulfilling their roles.

Conclusion

Change leadership is an essential part of any organization’s success. A coaching approach helps employees become empowered and engaged, investing in their roles and the changes required to move forward. Change leadership coaching has proven itself to be an effective tool in helping companies and organizations adjust to new demands, regulations, and technology with less disruption and more success.

Image credit: Pixabay

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Leveraging Technology for Faster Change Management

Leveraging Technology for Faster Change Management

GUEST POST from Chateau G Pato

Managing change can be a challenging task that requires agile strategies, effective communication, and motivated team members. As businesses continue to move faster and become more digitally focused, technology plays an incredibly important role in enabling organizations to manage change more quickly and efficiently. From automated workflows to advanced analytics, organizations have available to them a range of tools and strategies that can help them move from inception to implementation in a shorter amount of time.

One way for businesses to leverage technology for faster change management is to use automation and artificial intelligence for complex tasks. Automation can be used to streamline workflows and ensure that stakeholders have everything they need to move from the planning stage to the implementation stage. For example, using automated workflows can help to keep track of changes, as well as quickly identify any conflicts that may arise between stakeholders. Automation can also allow organizations to collect data from a variety of sources quickly, making it easier to analyze the situation and make decisions accordingly. Additionally, using tools such as machine learning can help to identify any patterns of behavior throughout the change process, allowing organizational leaders to make decisions that are based on data rather than assumptions.

Another key factor in leveraging technology for faster change management is data visualization. Data visualization tools can be used to map out the entire process in a simple, visual format, allowing everyone involved to clearly understand what needs to be done and when. Teams are also able to see how different tasks and decisions might affect the overall timeline, helping them to adjust accordingly and ensure all objectives are met. Additionally, data visualization can help to identify areas of conflict that may arise between stakeholders, and ensure that teams are able to problem solve quickly and efficiently.

Case Study 1 – City of Vancouver

As a case study, the City of Vancouver was able to successfully leverage technology to manage a major rezoning process. Using data visualization tools, the city was able to map out the rezoning process, as well as pinpoint any conflicts between stakeholders. This enabled project managers to quickly identify any potential roadblocks and develop solutions to move forward with the project. Additionally, by using automation to collect data from sources such as GIS mapping and public records, they were able to make decisions that were based on facts rather than assumptions.

Case Study 2 – Abbott

Another example of leveraging technology for faster change management is the global medical device manufacturer, Abbott. As part of the company’s digitization initiative, Abbott developed an analytics platform that allowed them to streamline processes and shed light on areas of improvement more quickly. The company was able to leverage data visualization to map out the entire digitization process, as well as quickly identify any risks or opportunities along the way. Additionally, their data analytics and machine learning tools enabled the company to quickly identify any patterns in the data and make informed decisions more quickly.

Conclusion

By leveraging technology, organizations can accelerate their change management process and ensure a successful outcome. Automation tools can streamline workflows, allowing for faster project execution. Data visualization helps to ensure that all stakeholders have a clear understanding of what needs to be done, as well as identify any potential conflicts. Additionally, analytics tools such as machine learning can help to quickly identify any patterns in the data, enabling teams to make decisions that are backed by facts. As exemplified by the examples of Vancouver and Abbott, leveraging technology can help organizations to move from inception to implementation in a shorter amount of time.

Image credit: Pixabay

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How to Identify Trends and Patterns for Breakthrough Innovation

Connecting the Dots

How to Identify Trends and Patterns for Breakthrough Innovation

GUEST POST from Art Inteligencia

Breakthrough innovation, one of the most sought-after but largely elusive concepts in business, happens when an idea has the power to revolutionize an industry or disrupt the status quo. In a sea of ideas, the only way to guarantee a truly groundbreaking product is to identify the trends and patterns that will allow you to develop a concept that is both unique and ahead of the competition. By connecting the right dots, you will sometimes stumble upon something revolutionary that no one else has thought of.

So how do you start to identify the patterns and trends that will lead to a breakthrough innovation? There are several methods, but here are a few of the most effective:

1. Analyzing the competition

A great starting point for coming up with a breakthrough innovation is to analyze the competition. By studying what others in the same industry or space have done in the past, you can identify any gaps in the market and figure out how your product or service can fill them. This doesn’t mean stealing ideas or copying what they’ve done; instead, it’s about realizing what hasn’t been done yet and coming up with a concept to address that.

Case study: When Microsoft co-founder Paul Allen first proposed the idea of using personal computers in the home, he wasn’t the first person to think of that concept. In fact, home computing had been a concept since the late 1970s—and while many tried to make it a reality, no one was able to successfully launch a commercial product. By closely examining the competition, analyzing their mistakes, and applying his own knowledge of computer hardware and software, Allen was able to identify the patterns that would allow him to revolutionize the industry with the introduction of the first home computer.

2. Focusing on customer needs

When trying to create a breakthrough innovation, it’s important to focus on the needs and wants of the customer. This requires understanding their problems and coming up with solutions that will truly meet their needs. To do this, companies must engage in active customer research and listen to their feedback. By figuring out what the customers are looking for and thinking outside the box, companies can come up with solutions that are not only valuable, but also unique.

Case study: Airbnb is one such example of a company that saw a need in the market and sought to fill it. After surveying customers, it became clear that people were looking for a more affordable and convenient way to travel. To meet this need, the company launched its online platform that allowed users to rent out their properties—a concept that, at the time, was completely unheard of. Through active customer research and new thinking, the company was able to connect the dots and create a revolutionary concept that changed the industry.

3. Scanning the environment

Sometimes the most unexpected patterns and trends can be identified by simply looking around at the environment. Paying attention to political, economic, and social changes can often reveal an untapped opportunity that no one has thought of. Companies must stay up to date with the latest news and be alert for signs of change in their field. By looking at the bigger picture and constantly challenging the status quo, companies can come up with innovations no one has ever seen before.

Case study: In 2009, Uber was founded with the goal of getting rid of car ownership and replacing it with shared rides. While this concept was unheard of at the time, the founders analyzed changes in the environment that allowed them to make it a reality. They saw that customers were increasingly looking for convenience, along with the rise of smartphones and GPS technology that would allow customers to track rides and pay for them digitally. With these changes in the environment, they saw an opportunity to pursue their vision and connect the dots from ideas no one had thought possible.

Conclusion

Breakthrough innovation requires more than just the right idea and some luck—it requires the ability to connect the dots and identify patterns that will lead to a truly revolutionary product or service. By analyzing the competition, focusing on customer needs, and scanning the environment, companies can identify trends that will allow them to develop something new and groundbreaking. With perseverance, companies can unlock the resources and potential that will revolutionize an industry and create something truly unique.

Image credit: Pixabay

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