Monthly Archives: September 2019

Join Me at Innovation Leader’s IMPACT 2019 in San Francisco

Join Braden Kelley at Innovation Leader's IMPACT 2019 in San Francisco

Want to find out how to learn fast instead of failing fast?

Join me in San Francisco, CA next month – October 22-24, 2019 at Innovation Leader’s IMPACT 2019, their annual conference where innovation leaders from organizations around the world will meet to share innovation best practices.

I’ll be doing a keynote and workshop that will give participants hands-on experience with The Experiment Canvas™ from my forthcoming Human-Centered Innovation Toolkit™.

The Experiment Canvas by Braden Kelley

The Experiment Canvas™ is one of the many tools that I’ve already created for the Human-Centered Innovation Toolkit™, and it is an incredibly valuable tool for use by people following Design Sprint, Design Thinking or other innovation methodologies to craft and execute experiments.

If you’d like to get involved as a patron or premium sponsor to help finish toolkit development and distribution, please contact me.

Otherwise, I look forward to seeing you next month in San Francisco!

Connect with me on Twitter (@innovate) to orchestrate a meetup to learn about my work at Oracle or to sit down with me at the event to explore any of the powerful tools in the Change Planning Toolkit™ or Human-Centered Innovation Toolkit™.


Accelerate your change and transformation success

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Leading Digital Transformation – The Interview

Braden Kelley interviewed by Rob Llewellyn for the Leading Digital Transformation podcast

Recently I had the opportunity to sit down with Rob Llewellyn for his Leading Digital Transformation podcast, and discuss how most organizations fail at innovation because they fail at change. They may aspire to innovate but often struggle and continue to lose pace along the fast-moving business landscape. During the discussion I share some ways organizations can get better at innovation, change, and transformation.

Click the play button above to listen to what I have to say about innovation, digital transformation and change in my interview with Rob.

Or choose your favorite listening platform for the interview here

You can listen to the interview on Spotify, Soundcloud, Stitcher, Apple or Google and pick up my two books here:


Accelerate your change and transformation success

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Human-Centered Design: An Introduction

Human-Centered Design: An Introduction

GUEST POST from Art Inteligencia

In today’s competitive business landscape, organizations of all sizes are striving to remain ahead of the curve. One of the most effective strategies for achieving this goal is to design products, services, and experiences with the user in mind. This approach, known as human-centered design, is based on the idea that the best products, services, and experiences are those which are designed to meet the needs and wants of the people who will use them.

At its core, human-centered design is a process of understanding user needs, developing solutions to meet those needs, and validating and refining those solutions through user feedback. It involves a deep understanding of the users, their needs, the context in which they are used, and the environment in which they are created.

The goal of human-centered design is to create products, services, and experiences that are both effective and enjoyable for the users. This approach to design often results in improved user satisfaction, increased productivity, and improved customer loyalty.

Case Study 1 – Google

Google is a prime example of a company that uses human-centered design to create products and services that are both effective and enjoyable for its users. The company uses a variety of methods to understand user needs, including user research, interviews, surveys, and analytics. Google also uses prototyping and testing to validate and refine its design solutions.

Case Study 2 – Apple

Apple is another great example of a company that uses human-centered design to create products and services that are both effective and enjoyable for its users. Apple’s approach to design involves a deep understanding of the user’s needs and wants, the context in which they are used, and the environment in which they are created. Apple uses a variety of methods including user research, interviews, surveys, and analytics to understand user needs. Additionally, the company uses prototyping and testing to validate and refine its design solutions.

Conclusion

Human-centered design is an effective approach for creating products, services, and experiences that meet the needs and wants of the people who use them. By understanding the user, developing solutions to meet those needs, and validating and refining those solutions through user feedback, organizations can create products and services that are both effective and enjoyable for their users. Google and Apple are two great examples of companies that have successfully implemented human-centered design processes to create products and services that are both effective and enjoyable for their users.

SPECIAL BONUS: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pexels

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The Evolution of Human-Machine Interaction

The Evolution of Human-Machine Interaction

GUEST POST from Art Inteligencia

In the modern age, it is difficult to imagine a world without machines. From the advent of the Industrial Revolution to the current era of automation, machines have been integral to the way humans interact with the environment around them. As technology has advanced, so too has the way humans interact with machines, leading to a fascinating evolution of human-machine interaction.

The first major development in human-machine interaction was the introduction of mechanical automation. During the Industrial Revolution, machines began to replace humans in many areas of industry, allowing for a faster, more efficient production of goods. The introduction of automation led to a wave of new inventions and technologies, including the first computers.

In the 1950s, computers began to become more commonplace, ushering in a new era of human-machine interaction. Computers allowed humans to interact with machines in ways that were previously impossible, such as programming them to carry out complex tasks. This led to the development of more sophisticated user interfaces, such as the graphical user interface (GUI). The introduction of the GUI made computers more accessible to users, allowing them to interact with machines in a more intuitive way.

Today, human-machine interaction has become even more advanced, thanks to the development of artificial intelligence (AI) and machine learning. AI and machine learning have enabled machines to understand and respond to human commands, leading to a more natural form of interaction between humans and machines. In many cases, AI and machine learning have enabled machines to “learn” from their interactions with humans, allowing them to become more effective over time.

Case Study Examples

One example of the evolution of human-machine interaction is the development of voice recognition technology. Voice recognition technology allows humans to interact with machines using natural language, such as speaking commands to a computer or a smartphone. This technology has been used in a variety of applications, from virtual assistants to automated customer service systems. In recent years, voice recognition technology has become even more advanced, with the introduction of AI-based systems such as Amazon’s Alexa and Google’s Google Assistant.

Another example of the evolution of human-machine interaction is the development of autonomous vehicles. Autonomous vehicles are able to sense their environment and navigate without a driver, using a combination of sensors and AI-based algorithms to identify obstacles and respond accordingly. Autonomous vehicles are becoming increasingly common, and many companies are investing heavily in the development of this technology.

Conclusion

The evolution of human-machine interaction has been an amazing journey, from the introduction of mechanical automation in the Industrial Revolution to the development of AI-based systems today. This evolution has enabled humans to interact with machines in ways that were previously impossible, allowing us to take advantage of the immense power of technology to improve our lives. As technology continues to develop, the evolution of human-machine interaction is sure to continue, bringing with it even more opportunities for humans to interact with machines in a more natural and intuitive way.

Bottom line: Futurists are not fortune tellers. They use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist.

Image credit: Pixabay

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Leveraging Technology to Create More Efficient Business Processes

Leveraging Technology to Create More Efficient Business Processes

GUEST POST from Art Inteligencia

In the modern business world, technology is a powerful tool that can be used to streamline processes and increase efficiency. Businesses of all sizes are taking advantage of the advances in technology to create more efficient processes and increase their bottom line. Whether it’s using artificial intelligence to automate mundane tasks or implementing cloud-based systems to manage data, technology is transforming the way businesses operate.

There are many advantages to leveraging technology to create more efficient business processes. Automation can save businesses time, money, and effort, by reducing the need for manual labor. Furthermore, technology can give businesses access to data and insights that can be used to make informed decisions. By implementing technology into their operations, businesses can boost their productivity and increase their profits.

Below are two case study examples of businesses that have successfully leveraged technology to create more efficient processes.

The first example is a company that manufactures furniture. The company had been using manual processes to create their products, which was slow and labor-intensive. To make their operations more efficient, they implemented an automated system that allowed them to quickly design and manufacture furniture. By using this automated system, the company was able to reduce their production costs and increase their output.

The second example is a food delivery company that needed to speed up their process. To do this, they implemented an artificial intelligence system that allowed them to automate certain parts of their process. The system was able to identify the most efficient delivery routes and automatically assign orders to drivers. This automated system resulted in faster delivery times and increased customer satisfaction.

These two examples highlight how businesses can leverage technology to create more efficient processes. By implementing the right technology, businesses can improve their operations and increase their profits.

Bottom line: Futurists are not fortune tellers. They use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist.

Image credit: Pixabay

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Exploring the Possibilities of 3D Printing for the Future

Exploring the Possibilities of 3D Printing for the Future

GUEST POST from Art Inteligencia

The possibilities of 3D printing are countless and far-reaching. The technology has been around for years, but it is only recently that it has become accessible to the mainstream. 3D printing can now be used to produce a wide range of products, from jewelry and toys to medical devices and prosthetics. It has revolutionized the way that manufacturing and prototyping is done, and is continuing to expand its capabilities.

The potential of 3D printing is only beginning to be explored, and its applications are becoming increasingly diverse. In the future, 3D printing could be used to produce custom parts for cars, medical implants, and even food. These possibilities open up a world of potential, and it is only a matter of time before 3D printing becomes integral in our lives.

To get a better understanding of the potential of 3D printing, let us explore two case studies.

Case Study 1 – Limbitless Solutions

The first case study is one of a 3D printed prosthetic. A company called Limbitless Solutions is using 3D printing to create custom-made prosthetic limbs for children in need. The process begins with the child being fitted for a prosthetic, and then a 3D model is created from the measurements. The 3D model is then printed in a special type of plastic, and finally, the prosthetic is assembled and fitted to the child. This process is much faster and cheaper than traditional methods, and it has enabled Limbitless Solutions to provide prosthetics to those who cannot afford them.

Case Study 2 – Natural Machines

The second case study is one of 3D printed food. Natural Machines is a company that has developed a 3D printer specifically designed to print food. This printer can be used to print out custom meals with a variety of ingredients, and it can even produce food in a variety of shapes and sizes. This technology has the potential to revolutionize the way that we eat, and it could even be used to produce food for those in need.

Conclusion

These two case studies demonstrate the potential of 3D printing. With its wide range of applications and its ever-expanding capabilities, 3D printing is sure to revolutionize the way that we manufacture and produce items. The possibilities are truly limitless, and it will be exciting to see what the future holds for this technology.

Bottom line: Futurists are not fortune tellers. They use a formal approach to achieve their outcomes, but a methodology and tools like those in FutureHacking™ can empower anyone to be their own futurist.

Image credit: Pixabay

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Preparing Your Team for Change Leadership Success

Preparing Your Team for Change Leadership Success

GUEST POST from Art Inteligencia

Change is an ever-present force in the workplace. As technology and customer preferences evolve, organizations must adapt and stay competitive. To ensure successful change, teams need to be well-prepared to handle the new challenges. As a leader, you must be able to provide your team with the support and guidance needed to make the transition seamless.

By following the steps outlined in this article, you’ll be able to prepare your team for change leadership success.

1. Establish Clear Goals and Objectives

The first step to successful change is to create clear objectives and goals. It’s important to communicate these goals to your team from the outset. This will give your team a focus and provide clarity on the desired outcome of the change.

2. Assign Ownership

To ensure that change is successful, it’s important to assign ownership to different team members. This will help to ensure that everyone is on the same page and that everyone has a clear understanding of their tasks and responsibilities.

3. Provide Training

Providing training to your team will help them to gain the skills and knowledge necessary to successfully implement the change. This could include anything from technical training to leadership training.

4. Foster Collaboration

Encourage collaboration between team members so they can work together to find solutions and drive change. This could involve creating a team-building exercise or providing workshops on problem solving.

5. Celebrate Successes

Celebrating successes is an important part of the change process. Acknowledge and reward team members for their hard work and contributions. This will help to keep morale high and motivate team members to continue striving for success.

Case Study 1: Google

Google is a great example of a company that has successfully implemented change. When Google began, it was a search engine company, but since then it has expanded into many different areas. To ensure successful changes, Google has invested heavily in training and education. They also foster collaboration and provide incentives for employees to innovate.

Case Study 2: Apple

Apple is another example of a company that has successfully implemented change. Apple has been able to stay ahead of the competition by continually innovating and introducing new products. To ensure successful change, Apple invests heavily in research and development and provides extensive training and education to its employees.

Conclusion

By following these steps, your team will be well-prepared to handle the challenges of change and become successful leaders. With the right guidance and support, your team can make the transition seamless and help your organization stay competitive.

Image credit: Pixabay

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The Role of Change Management in Corporate Culture Change

The Role of Change Management in Corporate Culture Change

GUEST POST from Art Inteligencia

Corporate culture is a set of shared values, beliefs, and attitudes that guide how an organization operates and interacts with its employees, customers, and partners. As companies grow and evolve, their culture often needs to change in order to stay relevant and competitive. Change management is a process used to help organizations successfully transition from one state to another. It includes activities such as identifying the need for change, outlining goals and objectives, planning and implementing the change, and monitoring and evaluating the results. Change management plays an important role in corporate culture change, as it helps ensure that the desired changes are made in a smooth and efficient manner.

Case Study 1: Airbnb

Airbnb is a popular home-sharing platform that has experienced tremendous growth over the past decade. As the company expanded, its culture and values needed to evolve in order to keep up with the changing business environment. To facilitate this change, Airbnb implemented a comprehensive change management program. This included engaging stakeholders, communicating the need for change, and providing employees with training and support. Additionally, the company created a set of core values that serve as the foundation for all of its decisions. These values include being open and honest, being a host of trust, and creating a sense of belonging. By taking the time to ensure that all stakeholders were on board with the transition, Airbnb was able to successfully transform its culture and continue to grow and thrive.

Case Study 2: Microsoft

Microsoft is a global technology giant that is constantly innovating and adapting to the changing business environment. In recent years, the company has made a concerted effort to shift its corporate culture from one that was focused on competition and individual achievement to one that emphasizes collaboration and team work. To facilitate this transition, Microsoft implemented a comprehensive change management program. This included engaging stakeholders, providing employees with training and support, and communicating the need for change. Additionally, the company created a set of core values that serve as the foundation for all of its decisions. These values include being passionate, having a growth mindset, and embracing diversity. Through its change management program, Microsoft was able to successfully transform its culture and continue to be a leader in the technology industry.

Conclusion

Change management plays an important role in corporate culture change. By engaging stakeholders, communicating the need for change, and providing employees with training and support, organizations can successfully transition from one state to another in a smooth and efficient manner. This is exemplified by the case studies of Airbnb and Microsoft, who both implemented comprehensive change management programs in order to successfully transform their cultures and remain competitive in their respective industries.

Image credit: Pexels

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The Role of Design Thinking in Business Innovation

The Role of Design Thinking in Business Innovation

GUEST POST from Art Inteligencia

Design thinking is a problem-solving process that starts with the customer and their needs, and works backwards to come up with innovative solutions that meet those needs. It is a process that puts the user at the center of the solution, and allows companies to innovate in order to stay ahead of their competition. Design thinking is an invaluable tool for businesses that are looking to innovate, as it helps them create better customer experiences and develop new products and services.

When it comes to business innovation, design thinking can play a critical role. It is a powerful tool for understanding customer needs and developing innovative solutions that meet those needs. Design thinking can be applied to any business situation and can help companies identify opportunities for improvement, develop new products and services, and create better customer experiences.

To illustrate the value of design thinking in business innovation, let’s look at two case studies.

Case Study 1: Airbnb

Airbnb is a hospitality company that uses design thinking to innovate. Airbnb used design thinking to create an experience that was tailored to the customer’s needs. Instead of offering a traditional hotel experience, Airbnb focused on providing an experience that was personal, affordable, and convenient. They used design thinking to create a platform that allows users to rent out their homes for short-term stays. By understanding the customer’s needs and focusing on creating an experience tailored to those needs, Airbnb was able to create a platform that revolutionized the hospitality industry.

Case Study 2: Twitter

Twitter is a social media platform that uses design thinking to innovate. Twitter used design thinking to create a platform that was tailored to the customer’s needs. They focused on creating a platform that was easy to use, allowed users to express their opinions, and connected people around the world. By understanding the customer’s needs and focusing on creating an experience tailored to those needs, Twitter was able to create a platform that revolutionized the way people communicate online.

Conclusion

These case studies illustrate the power of design thinking in business innovation. Design thinking helps companies understand customer needs and develop innovative solutions that meet those needs. It is a powerful tool for businesses that are looking to innovate and create better customer experiences.

SPECIAL BONUS: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pixabay

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.

Using Design Thinking to Create Engaging Experiences for Customers

Using Design Thinking to Create Engaging Experiences for Customers

GUEST POST from Art Inteligencia

Design thinking is a creative problem-solving process that can be used to develop products, services, and experiences that are both meaningful and engaging to customers. It is a customer-centered approach that helps organizations to identify and solve customer problems, develop new ideas, and create innovative solutions that meet customer needs and create a positive customer experience.

Design thinking is based on the belief that customer feedback is the key to understanding customer needs, wants, and desires. By engaging customers in the design process, organizations can create experiences that are tailored to customer needs and preferences.

Design thinking is an iterative process that involves research, analysis, and testing. Through a series of iterations, ideas are continually tested and refined until the desired customer experience is achieved. By involving customers in the design process, organizations are able to create experiences that are both meaningful and engaging for customers.

In this article, we will discuss two case studies of organizations that have successfully used design thinking to create engaging experiences for customers.

Case Study 1: Adobe Creative Cloud

Adobe Creative Cloud is a subscription-based service that enables users to access the latest versions of Adobe’s creative software. Adobe used design thinking to create an engaging customer experience.

Adobe began by researching customer needs and preferences. They conducted interviews with customers, gathered feedback from customer surveys, and analyzed customer data. This research allowed Adobe to gain a better understanding of customer needs and preferences.

Adobe then used this customer feedback to develop a new customer experience. They created an intuitive and user-friendly interface, created an easy-to-navigate online store, and implemented a personalized learning experience.

Finally, Adobe tested the new customer experience with customers. This allowed them to identify any issues and refine the customer experience based on customer feedback.

The result was an engaging customer experience that was tailored to customer needs and preferences. The new customer experience allowed customers to access the latest versions of Adobe’s software quickly and easily, and enabled them to explore the features and benefits of the software.

Case Study 2: Amazon Prime

Amazon Prime is a subscription-based service that provides customers with access to free shipping, streaming media, and other benefits. Amazon used design thinking to create an engaging customer experience.

Amazon began by researching customer needs and preferences. They conducted interviews with customers, gathered feedback from customer surveys, and analyzed customer data. This research allowed Amazon to gain a better understanding of customer needs and preferences.

Amazon then used this customer feedback to develop a new customer experience. They created an intuitive and user-friendly interface, created an easy-to-navigate online store, and implemented a personalized learning experience.

Finally, Amazon tested the new customer experience with customers. This allowed them to identify any issues and refine the customer experience based on customer feedback.

The result was an engaging customer experience that was tailored to customer needs and preferences. The new customer experience allowed customers to explore Amazon Prime benefits quickly and easily, and enabled them to access the features and benefits of the service.

Conclusion

Design thinking is a powerful tool that can be used to create engaging customer experiences. By engaging customers in the design process, organizations can create experiences that are tailored to customer needs and preferences. The two case studies discussed in this article demonstrate how organizations can use design thinking to create engaging experiences for customers.

SPECIAL BONUS: Braden Kelley’s Problem Finding Canvas can be a super useful starting point for doing design thinking or human-centered design.

“The Problem Finding Canvas should help you investigate a handful of areas to explore, choose the one most important to you, extract all of the potential challenges and opportunities and choose one to prioritize.”

Image credit: Pixabay

Subscribe to Human-Centered Change & Innovation WeeklySign up here to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.