Tag Archives: Process Improvement

Join Me at the Virtual Change Management Summit 2017

On July 12, 2017 I will be speaking at Change Management Review’s Virtual Change Management Summit 2017™, a curated collection of brand new pre-recorded global webinars bringing thought leaders and senior practitioners in the change management profession together. The purpose … Continue reading




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Service Redesign – Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has … Continue reading




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DMAIC for Innovation

Below is a rough draft of an article I wrote for the current issue iSixSigma magazine – to see the finished version – subscribe here. Can the popular Six Sigma framework be adapted to look at innovation? Much has been … Continue reading




Posted in collaboration, Innovation, Management | Tagged , , , , | 1 Comment