Tag Archives: Process Improvement

Service Redesign – Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has … Continue reading




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DMAIC for Innovation

Below is a rough draft of an article I wrote for the current issue iSixSigma magazine – to see the finished version – subscribe here. Can the popular Six Sigma framework be adapted to look at innovation? Much has been … Continue reading




Posted in collaboration, Innovation, Management | Tagged , , , , | 1 Comment