Tag Archives: Design

Service Redesign – Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has … Continue reading


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Eight I’s of Infinite Innovation – PDF Version

In the wake of my hugely popular article on Innovation Excellence I’ve decided to make it available as a PDF. Download the Eight I’s of Infinite Innovation PDF now Some authors talk about successful innovation being the sum of idea … Continue reading


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Innovation Quotes of the Day – April 7, 2012

“Maybe innovation is the reaction to the prototype” – Michael Schrage, MIT Media Lab – Submitted by Julie Anixter “Failure is what happens when you don’t recognize a ‘learning opportunity’.” – Braden Kelley What are some of your favorite innovation … Continue reading


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